319 Ticketing Systems Jobs - Page 9

As a member of the M&O Systems Support team at Lloyds Register in Chennai, India, you will play a crucial role in providing high-level administrative support autonomously to meet business needs. Your responsibilities will include handling a variety of complex administrative tasks and resolving intricate queries efficiently. You will have the opportunity to work for an organization that values purpose, is driven by strong values, and prioritizes the professional and personal development of its employees through a range of people development programs. This position is a Fixed-term contract for 1 year. In this role, your duties will involve offering first-line administrative and technical suppo...

The Helpdesk Engineer role in Mumbai (CST) within the IT Support department involves providing technical support and assistance to end-users for hardware and software issues. Your responsibilities include troubleshooting, diagnosing, and resolving technical problems, ensuring exceptional customer service, and documenting issues and solutions. You will escalate complex problems to higher-level IT staff, maintain accurate records, and provide user training and assistance. Key Responsibilities: - Provide first-line technical support via phone, email, and chat, troubleshooting hardware and software issues. - Diagnose and resolve technical problems related to desktops, laptops, printers, and peri...

The job involves interacting with customers through various channels such as phone, email, chat, and social media to provide a positive and seamless experience. You will be responsible for resolving customer issues related to accounts, transactions, and services, escalating complex cases when necessary. Additionally, you will assist customers with account setup, balance inquiries, transaction status, and other account-related concerns. In this role, you will also be responsible for collecting customer feedback to identify areas for improvement and contribute to product and service enhancements. It is important to maintain accurate records of customer interactions, feedback, and resolutions i...

We are seeking a dynamic and organized Technical Support Coordinator to join our dedicated technical support team. As a Technical Support Coordinator, you will play a crucial role in facilitating communication between customers and our technical support staff, ensuring prompt issue resolution, and maintaining customer satisfaction. Act as the primary point of contact for customers seeking technical assistance. Gather information and understand the nature of technical issues reported by customers. Create, manage, and prioritize support tickets to ensure timely resolution. Assign tickets to appropriate technical support personnel based on expertise and workload. Facilitate communication betwee...

As a Tech Support Executive/Business Developer at Tanzol Solution, you will play a crucial role in providing technical support to clients while utilizing your proficiency in Microsoft Excel. Tanzol Solution is a forward-thinking IT company known for its expertise in software development, web technologies, and IT infrastructure services. We are committed to delivering innovative solutions tailored to our clients" needs. Your primary responsibilities will include offering first-level technical support to clients through various channels such as phone, email, or ticketing system. You will troubleshoot and resolve hardware, software, and network issues efficiently. Utilizing your advanced Excel ...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

As a SAP GRC Security Consultant with 3 to 5 years of experience, your core responsibilities will include managing user creation, role assignments, and authorizations across various SAP landscapes such as ECC, S/4HANA, BW, etc. You will be tasked with performing user and role maintenance using tools like SU01, PFCG, SU10, SUIM. Additionally, you will configure and support SAP GRC Access Control modules including Access Risk Analysis (ARA), Access Request Management (ARM), Business Role Management (BRM), and Emergency Access Management (EAM. Your role will involve maintaining and customizing rulesets, mitigating controls, and risk analysis configurations. You will be responsible for creating ...

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries including the U.S., India, and the Philippines. Over nearly two decades, you have expanded into a global organization dedicated to providing personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Your commitment to leveraging advanced AI technologies to enhance customer experience and operational efficiency sets you apart as a trusted partner in meeting the dynamic demands of the global market. As a Quality Analyst in the voice process operations team, you will play a crucial role in ensuring the quality of calls handled by agents...

As a Full-Time employee based in Pune, Maharashtra, India, you will be part of the Information Systems team, contributing to the organization's technological infrastructure and operations. Your responsibilities will include handling various IT tasks and projects to support the company's overall objectives and efficiency. Key responsibilities: - Collaborate with team members to design, develop, and implement IT solutions that meet business requirements. - Maintain and support existing systems, troubleshoot issues, and provide timely resolutions to ensure minimal downtime. - Stay updated with the latest technologies and industry trends to propose innovative solutions and improvements. - Ensure...

You will be responsible for providing technical support to customers by troubleshooting, diagnosing, and resolving technical issues. Your primary focus will be on delivering timely assistance through phone, email, and chat channels. You will need to possess strong technical expertise, exceptional problem-solving skills, and a customer-centric approach. Your key responsibilities will include diagnosing and addressing hardware, software, and network-related issues, guiding customers through step-by-step solutions, and escalating complex issues to the relevant teams when necessary. It will be essential to maintain accurate records of customer interactions and resolutions. Ideally, you should ha...

Are you passionate about solving problems and delivering top-notch support Join our dynamic team as an On-Call Support Specialist, where you'll play a critical role in ensuring seamless IT and customer support services for our clients across North America and Europe. You will be responsible for providing responsive online and voice-based support to international clients. Your key tasks will include troubleshooting and resolving IT-related issues efficiently and professionally. Your focus will be on delivering exceptional customer service with clarity, empathy, and resolution. You should be prepared to work across time zones with flexibility for rotational and on-call shifts. To excel in this...

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries, including the U.S., Colombia, India, Jamaica, and the Philippines. Your organization provides personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Over nearly two decades, you have expanded from a small team to a global entity with staff members globally dedicated to supporting international clients. Leveraging advanced AI technologies, you strive to enhance the customer experience (CX) and drive operational efficiency for your clients. By prioritizing innovation, you position yourself as a trusted partner, enabling businesses ...

The IT Help Desk Technician at Havas Creative is responsible for delivering technical support for computer hardware and software to the organization's employees. Your main duties will include troubleshooting and resolving technical issues, maintaining inventory records of equipment, and supporting the deployment of new technology solutions. You will collaborate with other IT teams to ensure smooth integration of technology solutions and document technical processes and procedures for future reference. It is essential to stay updated with the latest technologies and industry trends to enhance technical support services. As the ideal candidate, you should possess a diploma or degree in Compute...

You will be representing Bhanzu (formerly Exploring Infinities) as the primary point of contact for customer support, demonstrating exceptional communication skills and professionalism. Your responsibilities will include promptly addressing customer inquiries via phone, email, or chat, as well as engaging in proactive outbound calling to establish strong relationships with customers. By identifying customer needs and collaborating with various teams, you will offer tailored solutions efficiently and ensure follow-up to guarantee issue resolution. Cultivating enduring relationships with existing customers and maintaining an in-depth understanding of Bhanzu's products and services will be cruc...

You are a motivated and customer-focused individual joining our team as a Customer Technical Support Representative. Your primary responsibility will be to resolve technical issues, offer product-related assistance, and ensure a positive customer experience. You will respond to customer queries through phone, email, or chat promptly and professionally. Troubleshooting and resolving technical issues related to software, hardware, or products will be a key part of your role. You will guide users with step-by-step solutions, provide technical documentation, and escalate unresolved issues to higher-level support teams when needed. Additionally, you will document support interactions accurately i...

You will be responsible for providing technical support for computer hardware and software to employees within the organization. Your duties will include troubleshooting and resolving technical issues related to computer hardware and software. Additionally, you will be required to maintain inventory records of computer equipment and software licenses, as well as assist in the deployment of new technology solutions within the organization. It will be crucial for you to collaborate with other IT teams to ensure seamless integration of technology solutions. You are also expected to document technical processes and procedures for future reference and stay updated with the latest technologies and...

You are a Technical Support Analyst with 2-4 years of experience joining our Mumbai office. Your role involves providing on-site technical support to employees and clients, diagnosing and resolving hardware, software, database, and network-related issues efficiently. You will be responsible for installing, configuring, and maintaining operating systems, applications, and IT infrastructure. Troubleshooting and optimizing SQL queries and MongoDB database performance is a key aspect of your responsibilities. Assisting in managing database backups, recovery, and user access control is essential. You will monitor system performance, proactively address potential IT concerns, and contribute to sof...

You are seeking a skilled Technical Support Analyst with 2-4 years of experience to join the Mumbai office. The ideal candidate will possess a robust technical background, exceptional troubleshooting capabilities, and hands-on proficiency in SQL and MongoDB to address database-related queries and issues efficiently. Responsibilities include providing on-site technical support to staff and clients in the Mumbai office, diagnosing and resolving hardware, software, database, and network-related issues, as well as installing, configuring, and maintaining operating systems, applications, and IT infrastructure. You will also be expected to troubleshoot and optimize SQL queries and MongoDB database...

It's an exciting time to be at Infoblox, a leader in cloud-first networking and security services. As a Senior Knowledge Management Specialist on the Support Operations team in Trivandrum, reporting to the Senior Manager of Enterprise Technical Support, you will play a crucial role in owning the creation and continuous improvement of technical knowledge base content. Your efforts will help customers and internal teams resolve issues more effectively by ensuring that all KB content is accurate, current, and easy to consume. Collaboration with cross-functional teams including Engineering, Product Management, QA, and Technical Support will be key to your success in this role. Your responsibilit...

As an SCCM Administrator, you will be responsible for installing, configuring, and maintaining the SCCM environment, including the central administration site, primary sites, and distribution points. Your duties will involve managing software updates, planning and implementing software update groups and packages, as well as providing application/Windows OS installation, configuration, and patching data reporting using Microsoft System Center Configuration Manager (SCCM). You will be tasked with monitoring the health and performance of the SCCM environment, troubleshooting issues, and providing technical support to users. Developing and implementing SCCM processes and procedures to ensure sta...

As a Specialist in Infrastructure Support/IT Support, you will be responsible for managing, configuring, and monitoring Sophos Firewalls (XG, XGS series) and administering Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). You will perform routine tasks related to Windows Server (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP. Your role will involve providing Level 2 support for network, server, and security-related incidents and conducting firewall policy updates, firmware upgrades, VPN setup, and monitoring. In this position, you will be tasked with monitoring network traffic and performance to optimize throughput and security. You will handle Wi-Fi SSID setu...

The International Customer Support Executive position based in Bangalore requires an individual to work in the US Shift (Night Shift) at the office. You will be responsible for managing customer queries and issues for international clients, particularly from the US region. Your primary focus will be to provide exceptional service, resolve issues within agreed SLAs, and escalate complex cases when necessary. It is essential to have excellent English communication skills, problem-solving abilities, and prior experience in international customer support processes. As an International Customer Support Executive, you must have at least 1 year of experience in international voice processes. The ro...

The Customer Support Executive position based in Bangalore is seeking a dedicated and compassionate individual to join their support team. As a Customer Support Executive, you will play a crucial role in addressing customer inquiries related to healthcare, insurance claims, appointments, and other related concerns. You will serve as the primary point of contact for customers, ensuring timely and effective resolution of their queries. Your main responsibilities will include handling both inbound and outbound customer interactions through calls, emails, and chats. You will be tasked with addressing inquiries regarding health insurance coverage, claims, and wellness services. It will be essenti...

We are seeking a proactive and experienced L2 Security Operations Analyst to join our Security Operations Centre (SOC) team. In this role, you will play a crucial part in detecting, analyzing, and responding to cybersecurity incidents across a hybrid infrastructure that includes AWS Cloud, on-prem infrastructure, and various endpoint systems like Linux, Windows, and macOS. Your expertise with SIEM, EDR, firewalls, and cloud-native security tools, combined with a deep understanding of threat landscapes and incident response processes, will be essential. As an L2 Security Operations Analyst, your responsibilities will include acting as the primary escalation point for the L1 team, investigatin...

As a Level 1 Service Desk Analyst, your primary responsibility will be to serve as the initial point of contact for all IT-related issues and requests. You will play a crucial role in providing technical support to end-users through various communication channels such as phone, email, chat, or ticketing systems. Your goal will be to ensure prompt resolution of issues or escalate them to higher-level support teams when necessary. Your key responsibilities will include responding to user queries and requests for IT assistance promptly and effectively. You will be tasked with troubleshooting and resolving common technical issues related to hardware, software, network, printer, email, and more. ...