247 Ticketing Systems Jobs - Page 9

The Level 2 Network Administrator position involves providing support and maintenance for the organization's network infrastructure. Your responsibilities will include troubleshooting escalated network issues, monitoring performance, configuring hardware, and assisting in network upgrades to ensure high availability and security. You will be expected to troubleshoot and resolve network issues related to LAN, WAN, Wi-Fi, VPN, and firewalls. Additionally, you will be responsible for performing network monitoring, analyzing performance metrics, configuring routers, switches, firewalls, and access points, and assisting with network upgrades and patch management. Managing user access, VLANs, and ...

You are a proactive and tech-savvy Software Support Associate seeking to join our Kochi & Coimbatore Office. Your main responsibility will be to provide first-level technical support to customers and internal users by diagnosing and resolving software-related issues promptly. Your role is crucial in ensuring customer satisfaction, maintaining documentation, and helping users maximize the value of our software products. Additionally, basic networking knowledge is required for this position. You will be expected to respond to customer queries through various channels such as phone, email, chat, or ticketing systems. Troubleshooting software issues, bugs, and user errors efficiently is key, alo...

As an IT Support Specialist, you will be responsible for providing first-line support to users facing IT issues, encompassing troubleshooting hardware, software, network, and system problems. Your role will involve handling service requests such as password resets, access requests, and software installations. Additionally, you will be tasked with logging, prioritizing, and categorizing incidents and service requests in the ticketing system, ensuring efficient management through platforms like ServiceNow or Jira. Effective communication with end-users is key in this role, as you will be responsible for providing clear and timely updates on the status of their reported issues or requests. In c...

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems within the organization. Your primary responsibilities will include incident management, service request fulfillment, ticketing system management, user communication, escalation of issues, documentation, remote troubleshooting, hardware, and software troubleshooting, collaboration with other IT teams, adherence to service level agreements, and maintaining a strong focus on customer service. You will be the first point of contact for users reporting IT issues and will be responsible for troubleshooting hardware, software, network, and system problems. Handling service requests such as pass...

The role of Tech Support Consultant based in Mohali, India, is a full-time, permanent position that requires working night shifts. As a Tech Support Consultant, your primary responsibility will be assisting US customers in resolving device and software issues through the use of remote access tools. Your key responsibilities will include providing support for a variety of devices such as routers, security cameras, printers, GPS devices, and more. You will be expected to utilize remote desktop access tools to effectively troubleshoot and resolve customer problems. It is crucial to maintain accurate case notes and deliver excellent service while meeting support Key Performance Indicators (KPIs)...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests r...

In our always-on world, it is essential to have a genuine connection with the work you do. CommScope, due to continuous growth, is seeking an Analyst, IT Service Desk to join the team based at our site in Hyderabad. As an Analyst, IT Help Desk, you will provide first-level technical support through chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. Your responsibilities will include account administration, software installation, routine IT tasks, resolving basic technical issues, and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. Your role will involve ...

Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever. We are seeking an efficient, detail-oriented, and customer-focused Ticketing Officer to handle flight bookings, customer interactions, and transaction processi...

The Assistant Manager Back Office Operations (HVAC LOB Line of Business) role based in Mohali (100% On-site) during US Shift (4:30pm - 6:30am IST) is crucial for enhancing operational efficiency and customer experience within the HVAC business division. As the Assistant Manager, you will be responsible for overseeing various customer-facing and internal processes to ensure seamless day-to-day operations. Your role will involve providing essential support to field technicians, customer service teams, and internal performance and training functions. Your primary responsibilities will include: - Managing customer operations by handling inbound requests, coordinating escalations, and monitoring ...

The Lead - Customer Experience role at Wiom is a crucial position that plays a significant part in the company's growth journey. As a Lead - Customer Experience, you will collaborate with various stakeholders to drive strategic and operational initiatives that have a direct impact on the lives of 500 million individuals. This role demands exceptional problem-solving, execution, and communication skills, offering you the opportunity to tackle complex business challenges. In this role, you will have ownership of several key workstreams aimed at enhancing customer experience and operational efficiency. Your responsibilities will include managing end-to-end customer support operations, implement...

As a Customer Success Executive/Technical Support Specialist at our E-commerce, Printing, and Marketing company based in Gandhinagar, Gujarat, you will be an integral part of our team dedicated to ensuring customer satisfaction and success. Your responsibilities will include assisting customers with setting up and maintaining their online print stores, configuring products and pricing, designing engaging landing pages and website banners, managing data entry and template creation, and effectively coordinating with both internal teams and clients located in the USA, Canada, UK, and Australia. The ideal candidate for this role will possess excellent communication skills, attention to detail, a...

As a Customer Support Executive based in Bangalore, you will play a crucial role in providing exceptional customer service to individuals in need of healthcare and insurance assistance. Your primary responsibility will be to address customer inquiries promptly and efficiently, covering a wide range of topics such as insurance coverage, claims, appointments, and more. Your daily tasks will involve handling both inbound and outbound customer interactions through various channels including calls, emails, and chats. It will be essential for you to maintain accurate records of these interactions in the customer relationship management (CRM) system to ensure seamless communication and support acro...

As a Customer Support Specialist, you will serve as the primary point of contact for addressing and resolving high-priority or intricate customer concerns that have been elevated beyond standard support channels. Your role will involve acting as a mediator between customers, internal teams, and financial institutions to ensure prompt, empathetic, and efficient issue resolution, while also pinpointing underlying causes and promoting continuous enhancement. Your responsibilities will include closely monitoring and managing the escalation queue to guarantee timely responses and resolutions. You will be responsible for handling complaints received from the Reserve Bank of India and delving into ...

As the Director of Engineering for Connectors and Platform Integrations at our company, you will play a crucial role in leading and scaling our efforts to build high-impact integrations across cloud platforms, third-party applications (on-premises and cloud), security tools, and partner ecosystems. Your main focus will be to enhance the interoperability of the Qualys Enterprise TruRisk Platform with the broader security and IT operations ecosystem. You will be responsible for leading multiple engineering teams that are dedicated to developing scalable connectors, APIs, SDKs, and integration solutions. These solutions will empower our customers to extract maximum value from the Qualys Enterpr...

As a Sales & Operations Executive at EaseMyTrip Franchise in Nashik, you will play a crucial role in delivering exceptional service and driving growth for our dynamic team. If you are passionate about travel and customer service, this is the perfect opportunity for you to help people create unforgettable travel experiences. Your key responsibilities will include handling flight, hotel, train, and holiday bookings through the EaseMyTrip platform, engaging with walk-in clients to understand their travel needs and provide the best options, assisting in marketing efforts such as local promotions and social media updates, ensuring smooth operations and excellent after-sales service, and supportin...

As a Client Support Executive, your primary responsibility will be to provide efficient and professional support to clients through online channels such as chat, email, and phone calls. You will be the first point of contact for clients seeking assistance and your role will involve handling client queries, providing clear and polite responses in fluent English, maintaining detailed records of client communications, and coordinating internally to ensure timely resolution of client issues. It is important to note that this role does not involve any face-to-face interaction with clients. To excel in this role, you must be a female candidate who is fluent in English, both verbally and in written...

LOCATION: Remote , India, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune HOURS: 8:30 a.m. - 5:00 p.m. EST JOB SUMMARY: We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong foundation in technical support and excellent communication skills. This role involves providing front-line support to end-users, diagnosing technical issues, and escalating complex problems to senior IT staff. The position requires a service-oriented approach, strong troubleshooting capabilities, and the ability to operate effectively in a team environment. RESPONSIBILITIES AND DUTIES: Create, respond to, and resolve ...

We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST) . This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions. Location - Chennai (Hybrid Model) Key Responsibilities: Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST) , ensuring seamless communication with US teams using fluent US English. Manage and maintain accurate hardware and software inventory records. Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly. Collabor...

As a Sales & Operations Executive at EaseMyTrip Franchise in Nashik, you will play a crucial role in assisting customers to create unforgettable travel experiences. If you are passionate about travel and customer service, this opportunity is for you. Your primary responsibilities will include handling flight, hotel, train, and holiday bookings through the EaseMyTrip platform. You will engage with walk-in clients, understand their travel needs, and provide them with the best options available. Additionally, you will assist in marketing efforts such as local promotions and social media updates. Ensuring smooth operations and delivering excellent after-sales service will be key priorities, alon...

We are looking for a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. As an L3 Support Specialist, your responsibilities will include providing Level 3 support for Veeva Vault applications, which involves issue resolution, root cause analysis, and escalation management. You will collaborate with business stakeholders to gather and understand functional requirements, translating these needs into technical solutions or coordinating with external technical teams for implementation. It is essential to proactively identify technical risks or blockers, ensuring timely communication and resolution. Maintaining documentation for sup...

As a Customer Service Associate at Fusion CX in Bangalore, you will have the opportunity to be part of a dynamic team that supports telecom client services. Your role will involve interacting with customers through phone, email, and chat to address inquiries, resolve order-related issues, and ensure a high level of professionalism and empathy in every interaction. Key Responsibilities: - Serve as the initial point of contact for customer inquiries related to orders via phone, email, and chat. - Triage and resolve service/order-related requests promptly and accurately. - Manage transactional queues concerning scheduling, order status, and account information. - Respond to customer emails and ...

You are a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. Your responsibilities include providing Level 3 support for Veeva Vault applications, resolving issues, analyzing root causes, and managing escalations. You will collaborate with business stakeholders to gather and understand functional requirements, translate business needs into technical solutions, and coordinate with external technical teams for implementation. Identifying technical risks or blockers proactively, ensuring timely communication and resolution is a key aspect of your role. Additionally, you will maintain documentation for support processes, known iss...

As a Customer Support Executive, your primary responsibility will be to handle customer interactions through various channels such as phone, email, chat, or social media in a timely and professional manner. You will play a crucial role in resolving product or service complaints by identifying the root cause and providing effective solutions to ensure an excellent customer experience. It will be essential for you to maintain accurate records of customer interactions, update information in the system, and collaborate with internal departments for issue resolution. Your role will also involve following up with customers to guarantee that their concerns are addressed satisfactorily and to mainta...

The ideal candidate for this role will have experience in all aspects of Windows Server, including installation, configuration, administration, troubleshooting, and best practices. You should also possess expertise with virtualization platforms such as VMware, Hyper-V, and Citrix XenServer, as well as Windows Server performance tuning. Your responsibilities will include demonstrating strong troubleshooting skills to resolve Windows Server issues, perform problem fixing, conduct root cause analysis, and configure systems effectively. It is essential to be familiar with enterprise monitoring systems, ticketing systems, server backups, restores, Active Directory, and Windows technologies like D...

As a Customer Support Specialist, you will be the frontline expert responsible for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. Your role will involve acting as a liaison between customers, internal teams, and financial institutions to ensure timely, empathetic, and effective resolution while also identifying root causes and driving continuous improvement. Your key responsibilities will include monitoring and managing the escalation queue to ensure timely response and resolution, managing complaints received from the Reserve Bank of India, investigating and resolving escalated customer issues with a focus on root c...