247 Ticketing Systems Jobs - Page 8

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include...

You are an experienced L1 Engineer joining our team in Bhopal location. You have proven experience in a 24/7 support environment and a strong background as a Production Support Engineer or similar role. Your primary responsibility will be working on-site at the customer's location, ensuring effective support and collaboration. You should possess basic/intermediate knowledge of IT infrastructure, including networks, servers, and databases. Proficient in troubleshooting hardware and software issues, certifications in relevant technologies such as ITIL, Microsoft, Linux admin, or Cisco are a plus. Excellent communication and interpersonal skills are essential for interacting with end-users, gat...

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations We are looking for a Compliance Analyst Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks. This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks. Key Responsibilities Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes,...

As a proactive and experienced Incident Manager, you will be responsible for overseeing and managing the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. Together with a team of ITSM experts, you will handle major incidents, ensuring swift resolution, identifying root causes, and driving continuous improvements to minimize service disruptions and optimize response processes. Your key responsibilities will include managing the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs, and minimizing business impact. You will manage major incidents with urgency, coordinating cross-functional teams to restore s...

Job Description: You will be joining itravel, a Go Lite IATA travel agency in Kolkata that has been in operation since 2011. As a Ticket Sales Manager, your primary responsibility will be to oversee ticket sales, deliver exceptional customer service, manage sales activities efficiently, and ensure effective sales management on a daily basis. This is a full-time on-site role based in Kolkata. To excel in this role, you should possess a keen knowledge of the CRS system and expertise in booking through all airlines" portals. Strong customer service and communication skills are essential, along with previous experience in domestic ticket reservations. The ability to meet deadlines, strong interp...

The VMWare NSX Administrator plays a critical role in ensuring the smooth operation of network virtualization and security solutions. You will be responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency. Your focus will be on maintaining high-quality service standards and fostering a positive customer experience. Key Responsibilities: - Resolve technical support tickets by utilizing VMware NSX and SDN technologies, adhering to quality standards and company policies while ensuring timely resolution within agreed SLA. - Provide on-call support for escalated issues, conduc...

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a tea...

You will be a key member of our team as a Technical Support L2 professional, where your primary responsibility will be to provide top-tier technical assistance for a diverse range of telecommunications products and services. Your role will involve diagnosing and resolving complex technical issues that have been escalated from Level 1 support. It is essential to collaborate closely with network engineers and other technical staff to ensure comprehensive solutions are provided to our customers. Your deep understanding of telecommunications systems and protocols will enable you to effectively address customer inquiries and concerns. Your exceptional problem-solving abilities, strong communicati...

The Lead Application Support Engineer plays a pivotal role within Boku's Network Operations Center, ensuring the seamless operation of the network of mobile operator suppliers and vendor partners. You will be responsible for overseeing the team's daily activities, validating work, and ensuring that transaction flows and business processes meet expected service levels. Your guidance and support to team members will drive operational excellence and foster a collaborative environment. Your responsibilities will include acknowledging and investigating alerts from monitoring systems, ensuring timely responses in compliance with SLAs. You will guide the team in evaluating, prioritizing, and resolv...

Job Summary: We are seeking a skilled and proactive Application Support Engineer to monitor, support and enhance AWS-based applications . The ideal candidate will have experience in Python automation, user support and cloud infrastructure. Key Responsibilities: Monitor application health, performance, and availability using AWS tools. Respond to and resolve user queries and technical issues efficiently. Perform root cause analysis and implement long-term fixes. Develop Python scripts to automate routine tasks and improve operational workflows. Collaborate with development and DevOps teams to ensure seamless application deployment and maintenance. Maintain documentation for support procedures...

We are seeking a skilled and proactive L1 Support with at least 2 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system installations, and ensuring seamless day-to-day IT operations for end-users. Strong communication skills, attention to detail, and the ability to work independently are essential. Provide technical support for desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and applications (Windows/Mac). Troubleshoot network and connectivity issues. Support end-users via remote tools or on-site assistance. Maintain asset inventory and documentatio...

You should be well versed with detailed back-end operation processes related to MF, Life and General Insurance, and Fixed income. Your knowledge should cover all process related to different financial asset classes. It will be your responsibility to create and update product process flow charts to ensure seamless and error-free processes. Experience in handling various portals for investment execution in different financial companies, including BSE Star Platform for MF transactions, is required. Your daily tasks will involve online/offline execution of MF, Insurance, General Insurance, and Fixed income products such as purchase, redemption, switch, renewal, claim settlement, and quote genera...

As an IT Support Executive at Mid-Day Infomedia, you will be responsible for providing top-notch technical assistance to end-users, ensuring seamless operations of IT assets within the organization. With a rich experience of 12 years in technical troubleshooting and domain support, you will play a crucial role in maintaining hardware and software systems across various devices such as printers, laptops, and desktops. Your primary responsibilities will include offering prompt first-level support for hardware and software issues, resolving system problems, network connectivity issues, and printer malfunctions. Moreover, you will be tasked with setting up, configuring, and maintaining computer ...

You will be responsible for configuring and troubleshooting network devices, including VLAN, STP, VTP, and EtherChannel. You will monitor network performance, respond to alerts and incidents using network monitoring and ticketing tools, and troubleshoot LAN/WAN, Wi-Fi, VPN, and GPON network (OLT and ONT) issues. In case of unresolved issues, you will escalate them to senior teams or vendors. Your tasks will also include documenting incidents, troubleshooting steps, resolutions, and updating standard operating procedures (SOPs). Additionally, you will manage RMA processes for hardware issues diagnosed during support, participate in network design discussions and capacity planning activities, ...

Hiring Desktop Support Engineers (L1) – Mumbai, Pune, Ahmedabad, Bangalore, Hyderabad, Chennai, Cochin, Delhi, Chandigarh, Lucknow, Jalandhar. Must know Windows 10/11, O365, AD, HW, Troubleshooting, ticketing tools. Comm skills, Problem-solving, Team

You are a proactive and tech-savvy Operations Supervisor who will be responsible for coordinating with internal teams, attending to client calls and queries, and providing operational support to ensure smooth day-to-day functioning. Your key responsibilities will include conducting and leading daily stand-up meetings with operations and field teams to review tasks, issues, and priorities. You will allocate daily tasks to field or technical teams, track progress, and ensure timely closure. Additionally, you will perform installation checks and gather structured feedback for process improvement. Your role will involve coordinating between field teams, technical teams, and management to ensure ...

You are an L1 Engineer - Technical Operations located in Indore, MP, required to work from the office. You will be responsible for providing 24/7 support with an experience range of 1-3 years. Your main responsibilities include Linux proficiency, production support, deployment, and incident management. As an L1 Engineer at our Indore location, you should have a strong background in a 24/7 support environment, particularly as a Production Support Engineer. You must possess basic/intermediate knowledge of IT infrastructure, such as networks, servers, and databases, and be adept at troubleshooting hardware and software issues. Certification in relevant technologies like ITIL, Microsoft, Linux a...

As a member of the Corporate Information Systems (CIS) team at Tally Solutions, you will play a crucial role in providing Level 1 and Level 2 support for various applications such as Salesforce CRM platforms and in-house Human Resource Information System (HRIS). Your responsibilities will include resolving user issues, managing data requests, and ensuring adherence to Standard Operating Procedures (SOPs). Your strong analytical skills, experience with CRM and HR systems, and proficiency in writing and executing queries for data extraction and troubleshooting will be essential for excelling in this role. To be successful in this position, you should hold a Bachelor's degree in computer scienc...

As an Intern Application Maintenance at our leading e-learning company, you will be a key support in ensuring the smooth functioning of our applications. In this role, you will act as a bridge between clients and our team, addressing client concerns, creating support tickets, coordinating issue resolutions, and providing timely updates to management. Your primary responsibilities will include understanding and resolving application issues in collaboration with internal teams, coordinating bug fixes, maintaining documentation of support tickets, ensuring prompt responses to client queries, analyzing recurring issues, proposing system improvements, and communicating effectively with stakeholde...

As a CRM Functional Consultant with 16-22 years of experience, you will play a critical role in driving CRM transformation initiatives across Sales, Marketing, and Service processes in Bangalore. Your primary responsibility will be to leverage your deep functional expertise in CRM systems and strong analytical skills to align business needs with technology solutions effectively. Your key responsibilities will include serving as the functional lead for CRM initiatives, gathering and analyzing business requirements, collaborating with technical teams and stakeholders, driving CRM reporting and analytics, managing stakeholder communication, and ensuring high system usability and user adoption. ...

As the Single-Point of Contact for internal customers over Voice, Email Tickets, you will be responsible for proactively monitoring the production environment including compute, memory, disk, and storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal. You will manage alerts using various monitoring tools, dashboards, and email, as well as handle BCP management. Your role will involve creating and assigning tickets to appropriate teams, as well as performing Day-2 Operations of database management, such as backups, replication, and performance monitoring. Additionally, you will be tasked with preparing reports for audits, compliance, patching, and more. It will be y...

You will be part of the team at LDMC International Private Limited as a Customer Relationship Manager (CRM). Your primary focus will be on managing client interactions, handling lead follow-ups, overseeing ticketing activities, and ensuring an exceptional customer experience throughout the tour lifecycle. Your responsibilities will include managing and nurturing customer relationships through various communication channels such as calls, emails, and chats. It will be essential to follow up on incoming leads promptly and effectively convert them into sales opportunities. Coordinating ticketing activities for flights, trains, and other transport bookings will also be part of your role. Additio...

As a member of the US Omni tech team at Walmart Global Tech, you will be playing a crucial role in enhancing the quality of Catalog data in the fast-growing E-Commerce sector. Your responsibilities will include analyzing data to identify gaps, recommending solutions, and collaborating with cross-functional teams to drive operational decisions. Effective communication with stakeholders, building SOPs, template management, and ensuring adherence to quality processes will be key components of your role. You will proactively address item-related issues reported by Merchants and Suppliers, independently handle complex problems, and work towards eliminating process redundancies. Your proficiency i...

The Desktop Support I role at Astreya involves providing an exceptional user experience by managing hardware and accessory deployment, order tracking, conference room maintenance, and user setup. You will play a crucial role in supporting over 70,000 staff members globally, making this position an essential part of the IT services team. Your responsibilities will include assisting in inventory and asset management, conducting conference room maintenance, and supporting a fast-paced environment focused on video conference rooms. You will be responsible for ensuring audio and visual quality, troubleshooting issues, and assisting meeting attendees with their requests. Additionally, you will be ...

Are you a results-driven, detail-oriented professional with a deep specialization in telecom regulatory compliance and robust backend operations We are seeking a Compliance Analyst Telecom Operations to spearhead our backend operations, optimize vendor governance, and ensure unwavering adherence to complex telecom regulatory frameworks. This pivotal role demands an exceptional grasp of telecom infrastructure, data center operations, and, crucially, a profound understanding of regulatory mandates. You will be instrumental in driving compliance excellence, optimizing operational efficiency, mitigating telecom-specific risks, and supporting sustainable business growth within the heavily regulat...