319 Ticketing Systems Jobs - Page 7

Role Overview: As a Client Support Lead at Keka, you will be responsible for leading and mentoring a high-performing support team catering to US clients. Your role will involve ensuring seamless client interactions, timely issue resolution, and continuous enhancement of support processes. Your expertise in mentorship, communication, and hands-on experience with support tools will be crucial for success in this role. Additionally, any prior experience in the HR domain and SaaS industry will be advantageous. Key Responsibilities: - Lead and mentor a client support team handling US accounts to deliver exceptional service. - Ensure timely resolution of client queries and escalations to maintain ...

JOB TITLE : Help Desk Technician Level 1 REPORTS TO : Director of IT (U.S.-Based) LOCATION : India HOURS : 8:30 a.m. - 5:00 p.m. EST JOB SUMMARY: We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong foundation in technical support and excellent communication skills. This role involves providing front-line support to end-users, diagnosing technical issues, and escalating complex problems to senior IT staff. The position requires a service-oriented approach, strong troubleshooting capabilities, and the ability to operate effectively in a team environment. RESPONSIBILITIES AND DUTIES: Create, respond to, and resolve IT s...

Role Overview: As a customer-focused Support Services Specialist, your main responsibility will be to provide high-quality post-sales client support, ensuring a positive client experience. You will handle incoming client support requests, troubleshoot issues within the software, and effectively communicate with customers to resolve their concerns. In this role, you will function as a subject matter expert in our systems functionality and troubleshoot issues to accurately identify root causes. You will manage support cases in the Customer Relationship Manager (CRM), triage inbound support-related inquiries, and prioritize and escalate tickets as needed to ensure service level agreements are m...

As a Technical Support Specialist at a Large Indian Conglomerate, you will be responsible for providing first-level support for end-user desktops, laptops, printers, and mobile devices. You will diagnose and resolve software and hardware incidents, including various operating systems such as Windows, macOS, and Linux, along with a wide range of software applications. Responding to service requests and incidents via ticketing systems will be a key part of your role, as well as assisting users with login issues, password resets, and system access. - Installation and configuration tasks, including setting up new workstations, peripherals, and network devices. - Maintain a standard operating env...

As a Customer Success Executive/Technical Support Specialist at the E-commerce, Printing, and Marketing company in Gandhinagar, Gujarat, you will play a crucial role in ensuring customer satisfaction and success. Your main tasks include assisting customers with setting up and maintaining their online print stores, configuring products and pricing, designing engaging landing pages and website banners, managing data entry and template creation, and effectively coordinating with internal teams and clients worldwide. Your key responsibilities will involve: - eCommerce Store Setup: - Assist customers in setting up their online print stores. - Ensure correct implementation of all features as per c...

As a Tech Support Consultant based in Mohali, India, your role is to assist US customers in resolving device and software issues through remote access tools. - Provide support for devices such as routers, security cameras, printers, GPS devices, and more. - Utilize remote desktop access tools to troubleshoot and resolve customer problems effectively. - Maintain accurate case notes and deliver excellent service while meeting support KPIs. To excel in this role, you should have excellent communication and troubleshooting skills. Experience with remote support tools and ticketing systems is preferred. You must be willing to work flexible, rotational night shifts. Qualifications: - Graduate from...

As an Analyst, IT Service Desk at CommScope in Hyderabad, your role will involve providing first-level technical support through chat, phone, email, and remote assistance for various IT-related issues such as workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. You will be responsible for account administration, software installation, routine IT tasks, resolving basic technical issues, and escalating complex problems when necessary. Your key responsibilities will include: - Delivering 24x7x365 IT support and working in rotating shifts - Diagnosing and troubleshooting hardware, software, network, and application-related issues - Managing ...

As a Service Desk Agent - Tier 1, your primary responsibility is to handle all client interactions through our ticketing system meticulously. You will be documenting every step of the process, starting from initial triage and troubleshooting of the issue to determining whether the problem should be escalated to the Tier II team or if an on-site technician needs to be dispatched. - Receive and track service requests from clients via various channels such as phone, email, chat, Customer Portal, or automated ticket alerts. - Make outbound calls for proactive monitoring of tickets and complete Tier 1 level troubleshooting with both internal and external clients. - Collaborate with team members t...

As a Consultant Helpdesk at Pune location with 1-6 years of experience, you will play a crucial role in providing technical support and assistance to users. Your primary responsibilities will include: - Serving as the initial point of contact for users facing hardware, software, and network-related issues - Performing basic troubleshooting - Documenting user interactions - Escalating complex problems to higher-level support teams when necessary Your key responsibilities will include: - Identifying and resolving technical difficulties faced by users - Troubleshooting common problems like password resets and connectivity issues - Accurately documenting user interactions in the ticketing system...

Role Overview: As a Laptop Asset and Software Management Specialist, your primary responsibility will be to coordinate the shipping, receiving, imaging, and repairs of IT equipment with vendors across different locations including the US, UK, Germany, Mexico, and Uruguay. You will also track new hire forecasts, monitor stock levels of devices, and provide recommendations for purchases or disposals as required. Additionally, you will be accountable for maintaining accurate inventory records and providing chargeback details to the Finance department for all purchased items to ensure Hackett's inventory is up-to-date. Key Responsibilities: - Coordinate shipping, receiving, imaging, and repairs ...

Role Overview: You should have experience in all aspects of Windows Server, including installation, configuration, administration, troubleshooting, and best practices. Additionally, possessing expertise with virtualization platforms such as VMware, Hyper-V, and Citrix XenServer, as well as Windows Server performance tuning, is required for this role. Key Responsibilities: - Demonstrate strong troubleshooting skills to resolve Windows Server issues - Perform problem fixing and conduct root cause analysis - Configure systems effectively - Be familiar with enterprise monitoring systems, ticketing systems, server backups, restores, Active Directory, and Windows technologies like DNS and DHCP - E...

As an IT System Admin, your role will involve evaluating and processing incoming software requests through the ticketing system. You will be responsible for setting up sandbox test environments across Windows, Linux, and macOS systems for secure software evaluation. Additionally, you will perform component analysis to detect, document, and track software components, libraries, and versions. Monitoring network traffic, analyzing firewall rule impact, and reviewing update mechanisms will also be part of your key responsibilities. Key Responsibilities: - Evaluate and process incoming software requests through the ticketing system - Communicate with requesters and stakeholders to clarify require...

Role Overview: You will be responsible for providing primary monitoring and incident response for Azure infrastructure using tools such as Azure Monitor, Splunk, DynaTrace, and custom dashboards. You will be required to respond to alerts, triage escalations, and perform initial diagnosis and remediation. Additionally, you will be involved in capacity and availability management, backup and restore operations, access and permissions management, logging and metrics oversight, as well as basic performance testing. Key Responsibilities: - Provide 24/7 monitoring of Azure infrastructure and respond to alerts using tools like Azure Monitor, Splunk, DynaTrace, and custom dashboards. - Triage P1/P2 ...

Job Description : Provide technical support to end-users via phone, email, or in-person. DB Data maintenance & SQL related activity . Ticketing system Management . Troubleshoot technical issues related to hardware, software, network and other IT-related problems. . Respond to user inquiries and resolve problems in a timely manner. . Install and configure software and hardware components as required. . Collaborate with other IT teams to resolve complex technical issues. . Maintain accurate records of all support activities and resolutions. . Provide training and assistance to end-users on new technologies and software applications. . Identify and escalate complex technical issues to higher-le...

Role Overview: As the Director of Engineering for Connectors and Platform Integrations at the company, you will lead and scale efforts to build high-impact integrations across cloud platforms, third-party applications, security tools, and partner ecosystems. Your primary focus will be enhancing the interoperability of the Qualys Enterprise TruRisk Platform with the broader security and IT operations ecosystem. Key Responsibilities: - Lead engineering efforts for developing and maintaining connectors and integrations with third-party platforms, including cloud providers, security tools, ITSM systems, and other enterprise applications. - Build and nurture technical partnerships with vendors, t...

Role Overview: As an Analyst in Financial Operations based in Bangalore, you will be responsible for validating pricing requests, coordinating with stakeholders, managing workflows, and ensuring policy compliance. Key Responsibilities: - Validate Pricing Requests: Review and verify all incoming pricing revamp requests from the POC team to ensure proper approvals, accuracy, and completeness. - Coordinate with Stakeholders: Raise tickets with the Banking Operations team to validate margins and with the Checker team for final approvals. - Workflow Management: Initiate and track pricing revamp workflows through to closure, ensuring timely execution and proper documentation of all approvals. - Po...

As a member of the US Omni tech team at Walmart, you will be contributing to the E-Commerce sector, a key growth area for the company. Your role will involve improving Catalog data quality through software engineering in various domains such as Catalog management, machine learning, and big data. Your responsibilities will include: - Validating category/product details in the retail business and identifying gaps to recommend solutions. - Managing stakeholders through effective communication. - Contributing to SOP and Template Management, Documentation, and Quality Process Adherence. - Resolving issues reported by Merchants and Suppliers and coordinating with cross-functional teams. - Adhering...

As a QE Analyst with expertise in Tricentis & Tosca, your role involves leading tools and platform support, managing setup, licensing, and access. You will be responsible for integrating Tosca with qTest and CI/CD pipelines, implementing QE automation governance, and troubleshooting platform issues. Your tasks also include optimizing automation processes, mentoring teams, and presenting QE insights, KPIs, and automation ROIs to senior leadership. You will represent the QE team in various engagements, providing technical leadership and supporting platform adoption. Key Responsibilities: - Lead tools and platform support - Manage setup, licensing, and access - Integrate Tosca with qTest and CI...

Role Overview: - Ensure seamless client onboarding and provide exceptional post-sale support to maintain strong relationships with clients - Coordinate workspace setup, access control, and welcome kits for new clients - Conduct facility walkthroughs - Engage regularly with clients to gather feedback, address concerns, and ensure their expectations are met - Resolve client issues related to Wi-Fi, facility maintenance, billing, or other service-related matters - Build and nurture post-sale relationships with clients to encourage retention and explore potential upgrades or referrals - Collect member feedback through surveys, check-ins, and reviews - Collaborate with departments such as facilit...

Role Overview: As a highly skilled and proactive L3 Support Specialist with expertise in Veeva Vault, your primary responsibility is to provide Level 3 support for Veeva Vault applications. This includes resolving issues, analyzing root causes, and managing escalations. Collaboration with business stakeholders to gather and understand functional requirements, translating business needs into technical solutions, and coordinating with external technical teams for implementation are key aspects of your role. Proactively identifying technical risks or blockers and ensuring timely communication and resolution are also vital. Maintaining documentation for support processes, known issues, and resol...

JOB TITLE: Help Desk Technician Level 1 REPORTS TO: Director of IT (U.S.-Based) LOCATION: Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote , India HOURS: 8:30 a.m. - 5:00 p.m. EST JOB SUMMARY: We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong foundation in technical support and excellent communication skills. This role involves providing front-line support to end-users, diagnosing technical issues, and escalating complex problems to senior IT staff. The position requires a service-oriented approach, strong troubleshooting capabilities, and the ability to operate effectively in a ...

We are looking for a Voice Process Executive for our internal operations team. The candidate will be responsible for handling voice-based communication between departments, supporting internal teams with issue resolution, data coordination, and ensuring smooth process flow within the organization. Key Skills & Qualifications: Good verbal communication skills (English and/or regional languages depending on requirement). Basic computer literacy (MS Office, email, CRM tools, ticketing systems). Ability to multitask and manage time efficiently. Problem-solving attitude and attention to detail. Bachelor's degree preferred (or equivalent work experience). Prior experience in voice process or inter...

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

As a Customer Support Executive (Voice) for a leading US-based Pathology Lab, you will be the first point of contact for pathologists and lab staff, handling queries related to orders, samples, reports, and portal access. Your role will involve performing basic troubleshooting and ensuring timely, empathetic, and professional communication throughout the customer journey. **Key Responsibilities:** - Handle customer queries via phone, chat, and email. - Provide functional and first-level technical support. - Track and update cases in ticketing tools such as Zendesk. - Ensure SLA compliance and follow up until closure. - Maintain HIPAA and data privacy standards. - Collaborate with internal te...

English & Hindi South Indian Languages (Any One & Two): Kannada (1 resource) Malayalam (1 resource) Skills & Qualifications: Proficiency in the respective language, Language Malayalam, Hindi, English, Kannada, (written and verbal). Experience in customer support or backend operations is preferred. Familiarity with ticketing systems, WhatsApp business tools, and email handling. Good communication and problem-solving skills