247 Ticketing Systems Jobs - Page 7

The Customer Support Executive position based in Bangalore is seeking a dedicated and compassionate individual to join their support team. As a Customer Support Executive, you will play a crucial role in addressing customer inquiries related to healthcare, insurance claims, appointments, and other related concerns. You will serve as the primary point of contact for customers, ensuring timely and effective resolution of their queries. Your main responsibilities will include handling both inbound and outbound customer interactions through calls, emails, and chats. You will be tasked with addressing inquiries regarding health insurance coverage, claims, and wellness services. It will be essenti...

We are seeking a proactive and experienced L2 Security Operations Analyst to join our Security Operations Centre (SOC) team. In this role, you will play a crucial part in detecting, analyzing, and responding to cybersecurity incidents across a hybrid infrastructure that includes AWS Cloud, on-prem infrastructure, and various endpoint systems like Linux, Windows, and macOS. Your expertise with SIEM, EDR, firewalls, and cloud-native security tools, combined with a deep understanding of threat landscapes and incident response processes, will be essential. As an L2 Security Operations Analyst, your responsibilities will include acting as the primary escalation point for the L1 team, investigatin...

As a Level 1 Service Desk Analyst, your primary responsibility will be to serve as the initial point of contact for all IT-related issues and requests. You will play a crucial role in providing technical support to end-users through various communication channels such as phone, email, chat, or ticketing systems. Your goal will be to ensure prompt resolution of issues or escalate them to higher-level support teams when necessary. Your key responsibilities will include responding to user queries and requests for IT assistance promptly and effectively. You will be tasked with troubleshooting and resolving common technical issues related to hardware, software, network, printer, email, and more. ...

As a Manager II at IN4 level within the US Omni Tech Merchant Operations Team, you will lead a team responsible for supporting Walmart's retail and e-commerce businesses by ensuring high-quality item setup and maintenance. You will play a critical role in driving operational excellence, managing team performance, and ensuring compliance with Walmart's Standard Operating Procedures (SOPs). This role requires a strong focus on quality audits, SOP governance, and cross-functional collaboration to improve the merchant and supplier experience. In this role, you will have the opportunity to contribute to the growth of Walmart's E-Commerce sector, which is a key focus area for the company. With the...

10-12 years of experience as a Business Analyst, particularly working on forms mapping or related ticketing systems. Experience working in any of the following domain Insurance Claims forms and risk assessments Regulatory and compliance forms for underwriting Healthcare Electronic health records (EHR) and medical records forms Banking and Finance Loan and mortgage applications Investment account opening forms Public Sector Tax forms Immigration and visa applications Benefit and social service enrollment forms Experience managing demand tickets or service requests in a business or IT setting. Proficiency in forms mapping and design. Experience with business analysis tools for documenting and ...

The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical assistance and support to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain a strong understanding of our products and services. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a ...

As a member of our growing Customer Support team at ByteDance, you will play a crucial role in handling user feedback and safety inquiries, managing various user issues, and ensuring top-quality user experience. Your responsibilities will include delivering exceptional support to users, responding to escalated inquiries with precision and speed, collaborating with different teams, and being the ultimate escalation point for users. Additionally, you will identify users" needs, advocate for users, and work towards enhancing the overall user experience on our platform. You will be expected to identify and report patterns, propose solutions to prevent recurring issues, escalate risky matters to ...

As a Quality Analyst at UnifyCX, you will play a key role in ensuring the delivery of exceptional customer experiences through efficient voice process operations. Your focus will be on monitoring, evaluating, and enhancing the quality of inbound and outbound calls handled by our agents. By assessing agent performance, providing feedback, and identifying areas for improvement, you will contribute to customer satisfaction, process adherence, and company policy compliance. Your responsibilities will include monitoring and evaluating voice calls, offering constructive feedback and coaching to agents, analyzing quality trends, maintaining quality scorecards and audit reports, collaborating with t...

As a Helpdesk Engineer at our Chennai Port location within the IT Support department, you will be responsible for providing technical support and assistance to end-users facing hardware and software issues. Your role will involve troubleshooting, diagnosing, and resolving technical problems to ensure exceptional customer service and user satisfaction. You will also document issues and solutions, escalate complex problems when necessary, and assist in system monitoring and inventory management. In this role, you will provide first-line support to end-users through phone, email, and chat, addressing issues related to desktops, laptops, printers, and other peripherals. You will maintain accurat...

The candidate should be well versed with back-end operation processes pertaining to Mutual Funds, Life and General Insurance, and Fixed Income. You must possess in-depth knowledge of all processes related to different financial asset classes. It is required to create and update product process flow charts to ensure smooth and error-free processes. Experience in handling various portals related to investment execution of different financial companies, particularly the BSE Star Platform for Mutual Fund transactions, is essential. Your responsibilities will include daily online/offline execution of Mutual Funds, Insurance, General Insurance, and Fixed Income products such as purchase, redemptio...

You will be responsible for overseeing the technical support operations at our organization. As the Lead - Technical Support, you will manage the internal IT Support team, ensuring efficient resolution of technical issues, enhancing customer experience, and improving support processes. Your role will require strong leadership, problem-solving abilities, and excellent communication skills to drive process improvements and maintain high service levels. Your responsibilities will include leading and managing a team of 5-6 technical support engineers, providing guidance, mentorship, and performance evaluations. You will assess team skills and performance, identify areas for improvement, establis...

As an Escalation Manager or Incident Manager with a solid background in Data Centre operations or Internet Service Provider (ISP) environments, you will be responsible for managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Your exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs will be highly beneficial in this role. Your key responsibilities will include acting as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution. You will engage with NOC team leads...

The Helpdesk Engineer role based in Mumbai (Fort CST) within the IT Support department is responsible for providing technical support and assistance to end-users for various hardware and software issues. Your primary tasks will involve troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and user satisfaction. Additionally, you will document issues and solutions, as well as escalate more complex problems to higher-level IT staff when necessary. You will be expected to provide first-line support to end-users through phone, email, and chat, troubleshooting hardware and software issues including operating systems, applications, and networking...

The Help Desk Support Specialist role at our company involves providing first-level IT support, focusing on international voice support. You will be responsible for troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. This position requires you to work in a 24x7 shift from our office in Infosys Bangalore. Your key responsibilities will include handling Tier 1 help desk queries through the internal ticketing system and international voice calls. You will troubleshoot basic IT issues such as password resets, file/folder access, Windows administration, and internet connectivity. In case of complex issues, you will escalate them to Ti...

The Customer Support Executive position based in Bangalore is seeking a dynamic and empathetic individual to join the support team. As a Customer Support Executive, you will be responsible for addressing customer inquiries related to healthcare, insurance claims, appointments, and more. You will serve as the primary point of contact for customers, ensuring timely resolution of their concerns. Key responsibilities for this role include handling inbound and outbound customer interactions through calls, emails, and chats, resolving queries regarding health insurance coverage, claims, and wellness services, documenting customer interactions and updates in the CRM system, collaborating with inter...

As a Device Compliance & Setup Specialist at our company, your main responsibility will be to ensure that all company-issued devices meet our standards. This involves installing and maintaining necessary tools such as MDM, XDR, VPN, and disk encryption software. By doing so, you will contribute to the overall security and efficiency of our device ecosystem. Another key aspect of your role will involve Ticket Triage & Resolution. You will be tasked with responding to technical tickets raised by our customer support teams. This includes independently resolving queries when possible or assigning them to the relevant engineering team with appropriate context. Your ability to prioritize and addre...

As an Incident Coordinator (L1) at Genpact Site in various global locations, you will be an integral part of the IT operations team, playing a crucial role in ensuring efficient incident coordination and resolution in a 24x7 support environment. Your responsibilities will include monitoring alerts, managing tickets, facilitating cross-team communication, handling change requests, coordinating with vendors, and providing timely reports to stakeholders. You will be tasked with monitoring infrastructure alerts, logging tickets based on defined SOPs, and collaborating with L2 support or Incident Managers by collecting and sharing system logs. Additionally, you will manage ticket lifecycles, upda...

You are invited to join our team as a Zoho Customer Support Engineer at Intuit Management Consultancy in Chennai, Tamil Nadu, India. As a Zoho Customer Support Engineer, your primary responsibility will be to provide exceptional customer support for the Zoho suite of applications. You will play a crucial role in addressing and resolving client issues, tracking and closing maintenance tickets, advising clients on important software updates, and collaborating with the technical team to troubleshoot and resolve technical issues. Your key responsibilities will include maintaining a high level of expertise in Zoho applications such as CRM, Projects, Desk, Books, and other related tools. You will ...

We are looking for a proactive and energetic Digital Customer Support Executive who will act as the internal point of contact for resolving customer complaints and questions. This is not a client-facing role but a critical coordination role that ensures all customer queries received from platforms like email, social media, chat, or CRM systems are efficiently routed and resolved by working with internal stakeholders like operations, sales, tech, or product teams. This role requires strong ownership, attention to detail, and a get-it-done attitude, with a focus on team collaboration. As a Digital Customer Support Executive, your responsibilities will include internal coordination by acting as...

You are a skilled VIP Support Engineer with over 2 years of experience in End-User Services (EUS), MAC, and Desktop Support, responsible for delivering exceptional technical support to executive and high-profile users. Your role requires providing dedicated VIP/End User support, managing Level 2 Desktop Support tasks, supporting MAC and Windows systems, handling remote support, escalating complex technical issues, collaborating with IT teams, and maintaining detailed documentation of user issues and solutions using ticketing tools. Your responsibilities include ensuring minimal downtime for high-priority users, troubleshooting hardware, software, OS, and network issues, configuring, setting ...

As a Technical Customer Support Specialist, you will play a crucial role in providing expert assistance to customers, resolving technical issues, and ensuring a seamless user experience with our products or services. Your responsibilities will include responding to customer inquiries through various channels, troubleshooting technical issues, and escalating complex problems when necessary. It is essential to offer step-by-step guidance to customers, document interactions in the CRM system, and identify recurring issues for improvement feedback. To excel in this role, you must have at least 2 years of experience in technical support or customer service, possess strong technical troubleshootin...

Visit Health is a pioneering health-tech platform founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has evolved into an all-in-one wellness ecosystem connecting doctors, insurers, and millions of families. The services offered range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. The core offerings of Visit Health include Employee Assistance Program (EAP) providing mental health support services, Personalized Health Plans offering tailored wellness programs, Health Check-up...

As a Customer Success Executive at Colosseum Tech Solutions Pvt Ltd, you will be the primary point of contact for enterprise clients post-sales. You will lead platform implementation, manage client relationships, ensure successful onboarding, and drive product adoption across client organizations. The role includes managing a small internal team, resolving issues, and collaborating across product, engineering, and support functions to deliver measurable client outcomes. This role demands ownership, strong communication skills, and travel-readiness for client success. Key Responsibilities Client Relationship Management Build and nurture strong relationships with key client stakeholders (prima...

We are seeking a skilled and motivated Technical Engineer to provide support for IT project deployments at multiple locations. As a Technical Engineer, you will be responsible for the end-to-end setup and troubleshooting of desktops, user management, basic server/storage configuration, and ensuring smooth IT infrastructure execution at client sites. Your key responsibilities will include: Desktop Deployment & Troubleshooting: Installing and configuring desktop hardware and software, performing OS installation, imaging, and upgrades, as well as troubleshooting desktop/laptop hardware, software, and applications such as the Microsoft Office Suite. User & Application Management: Managing users ...

You will be responsible for managing and supporting the organization's network infrastructure, including routers, switches, firewalls, and wireless devices. This hands-on technical role requires in-depth knowledge of enterprise networks, troubleshooting, and escalated support activities. Your key responsibilities will include providing Level 2 support for LAN/WAN, Wi-Fi, VPN, and network security issues. You will troubleshoot and resolve escalated network issues related to performance, outages, and connectivity. Additionally, you will assist in network infrastructure upgrades, migrations, and optimization projects. Monitoring network performance using tools such as SolarWinds, PRTG, Nagios, ...