319 Ticketing Systems Jobs - Page 5

As a Compliance Analyst - Operations, you will play a pivotal role in driving compliance, optimizing operational processes, and mitigating potential operational and compliance risks within the telecom sector. Your responsibilities will include: - Regulatory Compliance: - Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines such as TRAI and DoT. - Stay updated on compliance mandates, coordinate audits, filings, and manage relationships with regulatory bodies. - Telecom Procurement & Vendor Management: - Conduct end-to-end procurement of telecom resources and services with a focus on cost efficiency, SLA adherence, and compliance in vendor contracts. - Develop and ...

Job Title: Service Desk Specialist Job Status: Full-time Department/Group: Service Desk Employee Type: Permanent Reports to: Service Desk Manager Travel Required: Fully Remote Work schedule: Shifts from Monday to Friday between 5:30pm 5:30am (IST) Positions Supervised: None Job Description Position Summary: The Service Desk Specialist plays a key role in delivering exceptional client service. As the first point of contact for our clients, this role provides responsive, friendly, and knowledgeable support to resolve technology issues and ensure clients can work effectively every day. The Specialist manages incoming requests with empathy and professionalism, sets clear expectations, and follow...

Responsibilities: - Deliver instructor-led training (online/offline) on: - Networking fundamentals (TCP/IP, DNS, DHCP, Routing, Switching) - System administration (Windows/Linux) - Cloud concepts (IaaS, SaaS, PaaS, AWS, Azure basics) - Helpdesk tools (Jira, ServiceNow, ticketing systems) - IT support & troubleshooting techniques - Design and update training content, labs, and assessments - Guide students through hands-on labs, simulations, and project work - Assess learning outcomes through assignments and mock interviews - Provide mentorship and one-on-one support to bridge learning gaps - Coordinate with program coordinators to monitor progress and feedback - Strong understanding of: - OSI...

As an Incident Manager, you will play a crucial role in leading the response to IT service disruptions, ensuring timely resolution, and minimizing the impact on business operations. Your responsibilities will include coordinating with cross-functional teams, managing the incident lifecycle, and driving continuous improvement in incident management processes. Your strong leadership, communication, and problem-solving skills will be essential in maintaining clear communication with stakeholders, documenting incident protocols, and analyzing incident trends to implement preventive measures. Collaboration with problem and change management teams will be key for holistic IT Service Management (IT...

As a Ticketing Officer at Visa Roots, you will play a crucial role in handling flight bookings, customer interactions, and transaction processing. Your responsibilities will include processing ticket sales accurately, providing exceptional customer service, staying updated on ticketing systems, and collaborating with internal teams and partners to ensure smooth operations. Key Responsibilities: - Process ticket sales and reservations accurately and efficiently through various platforms. - Provide exceptional customer service by professionally handling inquiries, special requests, changes, and complaints. - Ensure the accurate issuance, modification, and cancellation of tickets in line with c...

As a Second-Line Support Specialist at Accelya, you will play a crucial role in providing support for complex technical issues escalated from L1 support. Your responsibilities will include: - Troubleshooting software, hardware, network, and system problems escalated from L1 support - Investigating and resolving service requests related to desktop/laptop configurations, software installations, operating systems, network connectivity, and other IT-related issues - Assisting with the configuration, deployment, and installation of software and hardware to ensure they meet the organization's technical requirements and standards - Escalating unresolved or critical issues to L3 support or other rel...

Role Overview: As a Network Operations Center Engineer in Delhi, your primary responsibility will be to respond to and troubleshoot alerts from monitoring tools and product incidents reported by peer groups, stakeholders, and support teams. You will be focusing on resolving issues related to our SD-WAN (Viptela) environments, Cisco SDN (ACI), FTD, network infrastructure, and Security infrastructure. Key Responsibilities: - Verify the accuracy and update of all reported Incident and Problem Management tickets created for application and infrastructure supporting our product - Act as second-tier response and provide technical support for incident management and resolution - Ensure that all inc...

As a Customer Support Executive, your role involves handling customer interactions through various channels like phone, email, chat, or social media. You play a crucial part in resolving product or service complaints by identifying root causes and delivering effective solutions to guarantee excellent customer experiences. It is vital to keep accurate records of customer interactions, update information in the system, and collaborate with internal departments for issue resolution. - Handle customer interactions promptly and professionally via phone, email, chat, or social media - Identify root causes of complaints and provide effective solutions - Maintain accurate records of interactions and...

As a Level 1 IT Support Specialist, your role involves providing remote technical assistance to users as their initial point of contact. Your main responsibilities will include: - Serving as the first line of support for users requiring IT assistance. - Conducting initial assessments and basic troubleshooting for technical issues. - Resolving common IT problems and operational issues remotely. - Documenting user inquiries, reported issues, and solutions in the ticketing system. - Escalating unresolved functional or technical problems to Level 2 support. - Guiding users through step-by-step resolutions and best practices. - Ensuring timely follow-ups and issue tracking for escalated cases. To...

Provide technical support for desktops, printers, and peripherals. Install, configure, upgrade, and troubleshoot hardware/software issues. Ensure optimal system performance and high user satisfaction daily.

Role Overview: You will be joining the Global IT support team as a German Language Service Desk Analyst. Your main responsibility will be to provide first-level technical assistance to German-speaking users. This will involve diagnosing and resolving hardware, software, and network issues, managing user accounts, and delivering exceptional customer service in both German and English. Key Responsibilities: - Provide first-line technical support via phone, email, and chat in German and English. - Diagnose and resolve hardware, software, and network issues. - Perform basic troubleshooting in Active Directory, SAP, Exchange Admin Centre, Azure, and basic O365 support. - Manage user account issue...

As a Team Lead, Product Support Engineer at Meltwater, you will be responsible for providing technical assistance and supporting clients in utilizing products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to clients. **Key Responsibilities:** - Collaborate with an international team to support Global Portfolio of Customers across various industries. - Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities efficiently. - Respond promptly to system-generated alerts/escalations regarding any service platform failures. - Troubleshoot issues, identify root causes...

Role Overview: As an Onboarding Coordinator, you will need to follow policies and procedures rigorously, ensuring compliance with confidentiality requirements. Your proactive and responsive approach will be essential when interacting with candidates, managers, and stakeholders. Your communication skills will play a crucial role during the background check and onboarding process. Additionally, your experience in client-facing onboarding coordination and bulk emailing will be valuable. Your organizational skills will be put to use in tracking assigned candidates, monitoring progress, and managing pending items effectively. Key Responsibilities: - Follow policies and procedures rigorously, main...

Role Overview: As a Technical Support Specialist or Technical Support Representative at PortPro, you will be responsible for providing exceptional customer support assistance to both internal staff and external stakeholders. Your main duties will include answering inbound chats, emails, and inquiries while acting as a point of escalation within the support team to troubleshoot and diagnose steps to reproduce on more complex technical software-related issues involving PortPro's API, container tracking, myApps connections, and 3rd party integration features. Key Responsibilities: - Provide exceptional customer support assistance to internal staff and external stakeholders - Answer inbound chat...

As an IT Support Engineer at our organization in Surat, your role is critical in managing and maintaining the IT infrastructure to ensure smooth and secure internal systems operation. Your hands-on experience in asset management, laptop formatting, network maintenance, and IT equipment procurement will be valuable in this role. Key Responsibilities: - Manage and track IT assets such as laptops, peripherals, and networking equipment. - Format, configure, and deploy laptops and desktops for new and existing employees. - Install and update necessary software, operating systems, and security patches. - Monitor and maintain network infrastructure including routers, switches, Antivirus, and firewa...

Job Description: As a Tier 1 Shared Services Generalist, you play a crucial role in being the initial point of contact for employee inquiries. Your main responsibilities will include providing top-notch support to employees by resolving various HR-related questions, handling administrative processes related to the employee lifecycle, and ensuring an exceptional employee experience. This entry-level position offers an excellent opportunity for you to advance your career in Human Resources. Key Responsibilities: - Initiate the position requisition process in the Company's applicant tracking system, ensuring accurate entries and monitoring for approval and publication. - Enter and maintain prec...

As a Major Incident Manager at our dynamic, large-scale high-tech enterprise, you will play a crucial role in overseeing and managing the end-to-end incident management process. Your responsibilities will include: - Managing the incident management lifecycle, ensuring adherence to SLAs and minimizing business impact. - Handling major incidents with urgency, coordinating cross-functional teams for swift resolution. - Acting as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Documenting incidents accurately, including root cause analysis and post-incident reports. You will also be responsible for providing 24/7 suppo...

As a Major Incident Manager in our dynamic, large-scale high-tech enterprise, you will oversee and manage the end-to-end incident management process. Your role includes: - Managing the incident management lifecycle, ensuring SLAs adherence, and minimizing business impact. - Handling major incidents urgently, coordinating cross-functional teams for swift resolution. - Serving as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Accurately documenting incidents, including root cause analysis and post-incident reports. You will provide 24/7 support for incident response, proactively monitor services, and develop escalat...

As an Application Maintenance Intern at our leading e-learning company, you will be responsible for supporting the ongoing functionality of our applications. Your role will involve bridging communication between clients and the Paexskin team, addressing client concerns, creating support tickets, and ensuring timely resolutions. Here's what you can expect in this role: Key Responsibilities: - Respond to client emails and address their concerns promptly - Investigate issues and coordinate resolutions with the development team and other cross-functional teams - Maintain documentation throughout the process - Provide timely reports to management - Classify change requests according to business g...

As a Support Services Coordinator at Ahead Foundry, a leader in technology solutions, your role is crucial in ensuring efficient issue resolution and maintaining elevated levels of client satisfaction. Your responsibilities will include: - Customer Support Coordination: - Serve as the primary liaison between customers and the required teams - Manage incoming support requests via phone, email, and ticketing systems, ensuring timely and accurate responses - Assign tickets to the appropriate team members based on expertise and availability - Generate RMAs, replacement orders, and return labels - Coordinate with partners for on-site services - Service Monitoring and Escalations: - Monitor open c...

As a Solution Architect, your role involves configuring and managing various Cloud Services. You will handle escalated/production issues, problem tickets, and provide solutions. You will guide the support team in troubleshooting and take ownership of customer issues to ensure effective resolution. Researching, diagnosing, troubleshooting, and identifying solutions for customer issues will be part of your responsibilities. Having knowledge in Server Administration for both Windows and Linux environments is essential. Key Responsibilities: - Configure and manage various Cloud Services - Work on escalated/production issues and problem tickets - Provide solutions and guide the support team in tr...

You will be working as a Senior Customer Support Executive at Hiringepics in Indore, providing online and technical support to customers. Your primary responsibilities will include ensuring customer satisfaction and delivering excellent customer service consistently. Key Responsibilities: - Provide online and technical support to customers - Ensure high levels of customer satisfaction - Deliver excellent customer service on a daily basis Qualifications Required: - Customer Support and Customer Service skills - Experience in providing Online and Technical Support - Strong focus on Customer Satisfaction - Excellent communication and problem-solving skills - Ability to work in a fast-paced envi...

As a Customer Support Engineer at AllCloud, a Tech-Fin company in Hyderabad, India, you play a crucial role in ensuring high customer satisfaction and prompt issue resolution. Your responsibilities include: - Handle critical accounts with professionalism and empathy to ensure customer satisfaction. - Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information. - Provide basic technical support, including troubleshooting, assisting with Excel, and using standard ticketing systems. - Log, track, and resolve support requests, escalating complex issues when necessary. - Document all customer interactions and resolutions in ticketing software for...

As a Workday Support Analyst at CloudRock, you will play a crucial role in analyzing and troubleshooting Workday configuration, business processes, security, and integration issues. Your responsibilities will include collaborating with support teams, documenting activities, testing configuration changes, and ensuring support delivery aligns with client expectations. Additionally, you will have the opportunity to contribute to knowledge-sharing activities, participate in continuous learning, and be part of an on-call rota for urgent issues. - Analyze and troubleshoot Workday configuration, business process, security, and integration issues. - Utilize Workday tools and resources to diagnose pr...

Constantinople is the first of its kind: an all-in-one software and operational platform for banks, providing banking clients with a cloud-native infrastructure to host and manage their customers. You will play a crucial role as an IT admin and Support Officer within the IT Service Management Organization, reporting to the IT Service Manager as part of the Product Engineering group. As an IT admin and Support Officer, your primary responsibility will be to ensure seamless operations and user satisfaction by providing prompt and efficient technical support to internal employees. You will be involved in IT Support and Help desk tooling, maintaining access for staff, patching and supporting IT ...