247 Ticketing Systems Jobs - Page 5

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

As a Customer Support Executive (Voice) for a leading US-based Pathology Lab, you will be the first point of contact for pathologists and lab staff, handling queries related to orders, samples, reports, and portal access. Your role will involve performing basic troubleshooting and ensuring timely, empathetic, and professional communication throughout the customer journey. **Key Responsibilities:** - Handle customer queries via phone, chat, and email. - Provide functional and first-level technical support. - Track and update cases in ticketing tools such as Zendesk. - Ensure SLA compliance and follow up until closure. - Maintain HIPAA and data privacy standards. - Collaborate with internal te...

English & Hindi South Indian Languages (Any One & Two): Kannada (1 resource) Malayalam (1 resource) Skills & Qualifications: Proficiency in the respective language, Language Malayalam, Hindi, English, Kannada, (written and verbal). Experience in customer support or backend operations is preferred. Familiarity with ticketing systems, WhatsApp business tools, and email handling. Good communication and problem-solving skills

In this role at XTEN-AV, you will be a Customer Support Associate responsible for assisting customers during the night shift. Your main responsibilities will include: - Responding to customer inquiries and resolving issues via chat and email during night shift hours. - Providing personalized assistance to customers with tailored solutions and guidance. - Troubleshooting technical issues and escalating complex cases when necessary. - Ensuring timely and accurate documentation of customer interactions and resolutions. - Collaborating with team members to ensure seamless customer support operations. - Staying updated on product/service knowledge to offer accurate information to customers. - Ide...

You will be working as an L0 Monitoring Analyst at Mizuho Global Services Pvt Ltd, with the opportunity to showcase your skills in real-time monitoring of servers, network devices, and applications using various monitoring tools such as JP1, Solarwinds, Nagios, Zabbix, and more. Your key responsibilities will include identifying, acknowledging, and logging alerts and anomalies, escalating incidents to support teams, performing basic health checks and validations, tracking and updating incident tickets in ITSM tools, and communicating effectively with on-call engineers and shift leads for follow-up or escalations. **Key Responsibilities:** - Perform real-time monitoring of servers, network de...

As a Backoffice Support Engineer with strong SQL expertise, your role will involve resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools. Key Responsibilities: - Provide technical support for back-office operations and internal teams. - Investigate and resolve data issues using advanced SQL queries and analysis. - Write and optimize SQL scripts to extract, transform, and report data from large relational databases. - Troubleshoot production issues and escalate as necessary, ensuring timely resolution. - Monitor scheduled jobs, data pipelines, and system performance metrics. - Collaborate with development and QA teams to r...

Role Overview: As a Customer Operations Intern at Infoblox, you will have the opportunity to join the Escalation Programs team in Trivandrum, reporting to the Manager of CAEP. In this role, you will play a pivotal part in supporting various critical functions related to customer escalation handling, program management, and cross-functional coordination. This position offers a hands-on experience in operations, customer success, and AI-enabled workflow optimization within a fast-paced, structured, and customer-focused environment. Key Responsibilities: - Review internal tracking tools like Excel trackers and dashboards for data accuracy, consistency, and completeness. - Follow up with stakeho...

As a SAP Support Coordinator at our company, you will play a crucial role in ensuring seamless coordination, issue resolution, and user support across various SAP modules within the GET (Global Enterprise Transformation) program. Your responsibilities will include: - Serving as the primary point of contact for SAP-related queries and support requests from business users in UAE and KSA. - Monitoring and managing support tickets to ensure timely resolution and escalating issues when necessary. - Coordinating with functional and technical teams to troubleshoot and resolve issues across SAP modules such as MM, SD, FI, CO, and PM. - Maintaining documentation of support processes, resolutions, and...

As a Customer Support Specialist, you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. You will act as a liaison between customers, internal teams, and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement. Key Responsibilities: - Monitor and manage the escalation queue to ensure timely response and resolution - Managing complaints received from Reserve Bank of India - Investigate and resolve escalated customer issues with a focus on root cause analysis - Collaborate with internal teams and financia...

Job Description: You will play a crucial role as a single point of contact and the face of Bhanzu support for the customers. Your responsibilities will include responding to customer queries in a timely and accurate manner through phone, email, or chat. Additionally, you will engage in proactive outbound calling to establish rapport with customers, identify their needs, propose suitable solutions by coordinating with cross-functional teams, and follow up to ensure prompt issue resolution. Building and nurturing long-lasting relationships with existing customers and maintaining a deep understanding of company products and services will also be vital aspects of your role. Key Responsibilities:...

Role Overview: As an Intercom Implementation Expert at TransFunnel, you will be responsible for owning end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. Your role will involve designing and deploying advanced Intercom workflows for support automation, CSAT collection, and deflection strategies. Additionally, you will integrate Intercom with CRMs, telephony platforms, and other customer data platforms to optimize support chains and customer journey automation. Key Responsibilities: - Own end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. - Design and deploy advanced Intercom workfl...

As a start-up engaged in the development of next-generation missions and technologies for Indian defence forces, your role as a Technical Support Specialist will be crucial in ensuring the smooth functioning of IT infrastructure and providing essential support to end-users. **Core Responsibilities:** - Monitor and maintain service availability and performance metrics for critical IT services such as Email, Backup, Shared Drive/Transfer, Patching, and Virtual Desktop Infrastructure. - Resolve complex hardware and software issues within the enterprise system effectively. - Provide comprehensive audio-visual support for events, meetings, and virtual platforms like Zoom and Google Meet. - Ensure...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...

As a Command Center Engineer, Cloud Ops at Vocera (now a part of Stryker), your role is crucial in monitoring Vocera solutions in hospitals to ensure exceptional service delivery. You will be responsible for overseeing the operational health and performance of SaaS/On-prem offerings, playing a vital role in managing and responding to operational alerts/incidents to ensure service continuity. Reporting to the Manager of Command Center Operations, your dedication and proactive approach will be key in maintaining operational excellence. **Key Responsibilities:** - Monitor and manage system alerts, incidents, and performance metrics 24/7, ensuring timely resolution and escalation as necessary. -...

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least...

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the most innovative companies worldwide. Our digital and software technology experts, from autonomous cars to life-saving robots, provide distinctive R&D and engineering services across diverse industries. Embrace a career filled with opportunities where you can create an impact, encountering a unique experience every day. As a Grade Specific professional, your key responsibilities and tasks will involve managing the lifecycle of escalated incidents. This includes serving as the primary point of contact, conducting incident intake, and performing impact...

You will be responsible for spearheading the architecture and implementation on Google Cloud Platform for large scale deployments and migration. You will design and implement data pipelines & effective data storage mechanisms to meet functional and nonfunctional requirements of customers. Additionally, you will design, plan, and implement data migrations from existing SIEM/SOAR platforms. Your role will also involve hardening critical infrastructures and platform services, as well as integrating other security capabilities and tools such as SOAR, EDR, NDR, threat intelligence platform, and ticketing systems. You will be expected to write custom actions, scripts, and/or integrations to extend...

As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing scheduling coverage, setting operational goals, and keeping the team updated with necessary customer-specific knowledge to maintain efficient service desk operations. You will play a crucial role in fostering a collaborative environment and ensuring that the team meets its objectives while providing exceptional service to customers. Expected to be an SME, you will collaborate and manage the team to perform efficiently, and you will be responsible for team decisions. En...

As a member of the Bhanzu team, you will play a crucial role in being the primary point of contact for our valued customers. Through your interactions, you will represent Bhanzu and provide exceptional support to ensure customer satisfaction. Your responsibilities will include responding to customer inquiries promptly and accurately, whether through phone, email, or chat channels. In addition, you will engage in proactive outbound calling to establish strong relationships with customers and understand their needs effectively. Your role will also involve identifying customer requirements and proposing appropriate solutions by collaborating with various teams within the organization. Furthermo...

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance, providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence...

Are you ready to embark on a career where everyday is an adventure Fly Albatross is expanding, and we're looking for talented individuals to join us in creating unforgettable travel experiences! Now Hiring: Ticketing Executive - Chennai Responsibilities: Handle ticket bookings and ensure seamless travel arrangements for our clients. Your attention to detail will make travel dreams a reality! Requirements: - Minimum 2 years of experience in airline ticketing and reservations - Comprehensive knowledge of ticketing systems and routes for Europe, USA, Middle East & Africa - In-depth understanding of visa requirements and application processes for multiple destinations - Strong expertise in GDS (...

As a Desktop Support Engineer, you will be responsible for providing technical assistance to clients by installing, upgrading, and troubleshooting hardware and software systems. If you are computer-savvy and enjoy supporting end users, we are looking forward to meeting you. Your role will involve addressing user tickets related to hardware, software, and networking, as well as guiding users through the installation of applications and peripherals. In this position, you will utilize your problem-solving attitude to diagnose issues by asking targeted questions and providing clear technical instructions to users. Familiarity with remote troubleshooting techniques is essential to ensure prompt a...

As the Customer Support representative, you will be the main point of contact for staffing agencies in Japan regarding background verification services. Your responsibilities will include handling inquiries, resolving issues, and providing guidance on the BGV process through phone, email, and chat. It is crucial to ensure high levels of customer satisfaction by addressing concerns promptly and professionally. Additionally, you will collaborate closely with internal teams to escalate and resolve technical or process-related concerns. In the Operations & Process Management domain, you will be overseeing the end-to-end background verification process for staffing agencies to ensure smooth execu...

You will be representing Bhanzu, formerly known as Exploring Infinities, as the primary point of contact for customer support. Your role will involve promptly and accurately addressing customer inquiries via phone, email, or chat. Additionally, you will engage in proactive outbound calling to establish positive relationships with customers. By understanding customers" needs, you will collaborate with various teams to offer appropriate solutions efficiently. Follow-up communication with customers will be essential to ensure timely issue resolution and to cultivate lasting relationships. It is imperative to maintain a thorough understanding of Bhanzu's products and services to effectively assi...

You will be joining Globx Travel Solutions Pvt Ltd, a company specializing in providing convenient and comfortable travel experiences globally. Your role as a Reservations Ticketing Agent will be full-time and on-site in Ernakulam. Your primary responsibilities will include handling reservations, delivering exceptional customer service, and leveraging your expertise in travel and tourism to assist clients effectively. Additionally, your sales skills will play a crucial role in promoting and selling various travel packages. To excel in this role, you should possess excellent communication and customer service skills, along with prior experience in reservations and travel & tourism. Sales skil...