247 Ticketing Systems Jobs - Page 3

As a Customer Support Engineer at AllCloud, a Tech-Fin company in Hyderabad, India, you play a crucial role in ensuring high customer satisfaction and prompt issue resolution. Your responsibilities include: - Handle critical accounts with professionalism and empathy to ensure customer satisfaction. - Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information. - Provide basic technical support, including troubleshooting, assisting with Excel, and using standard ticketing systems. - Log, track, and resolve support requests, escalating complex issues when necessary. - Document all customer interactions and resolutions in ticketing software for...

As a Workday Support Analyst at CloudRock, you will play a crucial role in analyzing and troubleshooting Workday configuration, business processes, security, and integration issues. Your responsibilities will include collaborating with support teams, documenting activities, testing configuration changes, and ensuring support delivery aligns with client expectations. Additionally, you will have the opportunity to contribute to knowledge-sharing activities, participate in continuous learning, and be part of an on-call rota for urgent issues. - Analyze and troubleshoot Workday configuration, business process, security, and integration issues. - Utilize Workday tools and resources to diagnose pr...

Constantinople is the first of its kind: an all-in-one software and operational platform for banks, providing banking clients with a cloud-native infrastructure to host and manage their customers. You will play a crucial role as an IT admin and Support Officer within the IT Service Management Organization, reporting to the IT Service Manager as part of the Product Engineering group. As an IT admin and Support Officer, your primary responsibility will be to ensure seamless operations and user satisfaction by providing prompt and efficient technical support to internal employees. You will be involved in IT Support and Help desk tooling, maintaining access for staff, patching and supporting IT ...

As a SIEM - Security Center Operations Specialist at NTT DATA in Noida, Uttar Pradesh, India, you will play a crucial role in ensuring the security and integrity of the organization's systems. Your responsibilities will include: - Applying principles, concepts, technologies, and standards of the professional field - Utilizing research, information gathering, analytical, and interpretation skills to address problems of diverse scope - Creating formal documentation such as reports, slide decks, and architecture diagrams - Leading and/or assisting in incident response efforts - Developing content in industry-leading SIEM tools like Splunk, including queries, dashboards, and reports - Supporting...

Role Overview: As a Customer Service Representative, your primary responsibility will be to provide functional support to resolve customer problems and queries. Your day-to-day tasks will revolve around handling customer inquiries, resolving technical issues, and delivering exceptional customer service through phone, email, or chat channels. Timely and efficient resolution of customer issues and inquiries will be key, along with maintaining accurate records of all customer interactions and transactions. Furthermore, you will be expected to identify opportunities for enhancing customer service processes and procedures. Key Responsibilities: - Handle inbound customer inquiries - Make outbound ...

As a Technical Support Engineer (Electronics Specialist) at FOG, a fast-growing company specializing in high-tech, interactive physical games designed for entertainment centers worldwide, your role will involve providing remote support for international clients to ensure smooth game installation and operations. To excel in this position, you will need strong electronics/software expertise, availability during night hours, and the ability to diagnose and resolve hardware issues while coordinating spare parts logistics. Your responsibilities will include: - Assisting international clients by diagnosing and resolving hardware and electronics issues through online support. - Managing service req...

Role Overview: As a Ticketing Executive, you will work in a travel agency or airline office, where your primary responsibilities will include issuing tickets, managing reservations, and providing customer support. Additionally, you will be in charge of handling travel operations, which may involve tasks like invoicing and quotations. Key Responsibilities: - Issuing tickets for customers - Managing reservations with precision and ensuring accuracy - Providing exceptional customer support by addressing inquiries and resolving issues promptly - Handling travel operations, such as invoicing and providing quotations Qualifications Required: - Preferred prior experience in the ticketing or travel ...

Role Overview: Join the team at CloudRock and take advantage of a generous Sign-On Bonus! You will benefit from an exceptional quick joiner bonus of 5 LPA, in addition to our general sign-on bonus of 2 LPA. As a Workday Support Analyst, your primary responsibility will involve analyzing and troubleshooting Workday configuration, business processes, security, and integration issues. Your role will entail collaborating with support teams, documenting activities, testing configuration changes, and ensuring that support delivery meets client expectations. Additionally, you will have the opportunity to participate in knowledge-sharing activities, continuous learning, and be part of an on-call rot...

As a Lead Engineer - IT at Omega Healthcare Management Services Private Limited, you will be responsible for providing system support, installation, configuration, and maintenance of various IT products. Your role will involve troubleshooting hardware, software, and network-related issues to ensure smooth IT operations within the organization. The ideal candidate for this position should have 5+ years of experience in IT support and endpoint compliance management. - Provide technical support by troubleshooting and resolving daily IT issues related to laptops, desktops, printers, Windows OS, LAN, and Wi-Fi networks. - Handle system installation, configuration, and maintenance of vendor produc...

You are a Demo Expert & Customer Support Executive responsible for assisting customers in understanding and effectively using software products. Your role involves conducting live product demonstrations, providing end-to-end customer support, handling customer queries, guiding users on software functionalities, and documenting feedback to enhance product and service quality. Collaboration with technical and sales teams is essential to ensure a seamless customer experience. Staying updated on product updates, industry trends, and competitor offerings is also part of your responsibilities. Key Responsibilities: - Conduct live product demonstrations to potential customers, explaining key featur...

Role Overview: As a Technical Support Associate at NPS Prism based in Gurugram, India, you will play a crucial role in troubleshooting techniques for AWS, Azure, Tableau Cloud, and Server platforms, as well as SQL databases. Your expertise will be essential in reviewing logs, identifying potential issues, and ensuring the security of data and systems. Your ability to work collaboratively with cross-functional teams and create comprehensive documentation will contribute to the success of NPS Prism as it transitions into a technology-led business. Key Responsibilities: - Utilize troubleshooting techniques for AWS, Azure, Tableau Cloud, and Server platforms, as well as SQL databases - Review lo...

**Job Description:** As a Technical Support Specialist, your role involves assisting customers in troubleshooting, diagnosing, and resolving technical issues. Your strong technical expertise, exceptional problem-solving abilities, and customer-centric approach will be essential in providing top-notch support. You will be responsible for: - Providing timely technical support to customers through various channels such as phone, email, and chat. - Diagnosing and addressing hardware, software, and network-related issues. - Guiding customers through step-by-step solutions and ensuring proper product usage. - Escalating complex issues to the appropriate teams when necessary. - Maintaining accurate...

In this role at Zinier, you will be the front-line custodian of the principle of Delivering Awesome, providing technical support and assistance to both internal and external customers. You will work closely with various teams to investigate and resolve customer issues, ensuring a seamless and customer-centric experience. As a Customer Support Engineer, your responsibilities will include: - Ensuring overall customer satisfaction through courteous and customer-centric support for a global customer base. - Providing advanced technical support to resolve complex and critical issues effectively. - Analyzing and diagnosing escalated incidents, identifying root causes, and implementing solutions. -...

You will be joining CodeRabbit, an innovative research and development company focused on creating highly efficient human-machine collaboration systems. Our main objective is to develop the next generation of Gen AI-driven code reviewers, fostering a symbiotic relationship between humans and advanced algorithms to surpass individual engineers in terms of performance. By merging language models with human creativity, we aim to redefine software development efficiency and quality. **Key Responsibilities:** - Recruit and oversee Level 1 and Level 2 customer support teams - Provide guidance and training to customer support team members - Establish and manage customer support systems, processes, ...

As a Client Onboarding Specialist at our company, your role involves creating new databases for provider clients within the PracticeSuite system. It is essential to ensure the accuracy and completeness of information during the onboarding process. Key Responsibilities: - Client Onboarding: Create new databases for provider clients within the PracticeSuite system, ensuring accuracy and completeness of information. - CRM Management: Update and maintain the CRM system with accurate client information, interactions, and relevant details. - Client Issue Resolution: Utilize the Hubspot ticketing system to effectively manage and resolve existing client issues and address new requirements in a timel...

As a Customer Lifecycle Manager (CLM) at Bhanzu (formerly Exploring Infinities), your role will involve serving as the Relationship Manager for enrolled parents, providing support throughout their child's Bhanzu journey. **Key Responsibilities:** - Act as a single point of contact and the face of Bhanzu support for customers - Respond to customer queries promptly and accurately through phone, email, or chat - Proactively engage in outbound calling to establish rapport with customers - Identify customer needs and propose suitable solutions by coordinating with cross-functional teams - Follow up with customers to ensure prompt resolution of their issues - Cultivate and maintain long-lasting re...

As an L0 Monitoring Analyst at our company based in Navi Mumbai, you will play a crucial role in ensuring the smooth operation of IT systems through real-time monitoring and incident management. Your qualifications should include exposure to ITIL processes and a certification in basic IT/Networking. Additionally, you should possess 2-4 years of experience in IT monitoring or helpdesk roles with expertise in monitoring tools and network operation center functions. **Key Responsibilities:** - Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, SolarWinds, Nagios, Zabbix, SCOM, App Dynamics, Dynatrace, and Ops Ramp. - Id...

Role Overview: You will be part of a global and diverse culture that fosters innovation and excellence, not just professionally but also personally. At Quantiphi, we take pride in providing a transparent, diverse, and growth-oriented environment where your skills and talents are valued. Key Responsibilities: - Provision infrastructure as a service cloud computing for cloud platforms with at least 1+ years of experience, preferably with exposure to Google Cloud Platform (GCP). - Utilize hands-on experience with GCP services like Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring. - Demonstrate a solid understanding of cloud infrastructure concepts, inc...

Role Overview: For more than two decades, Telestream has been a pioneer in the digital video industry, offering innovative solutions for file-based video transcoding and media exchange over IP networks. As a Help Desk Technician at Telestream, you will play a crucial role in the Information Technology Group, providing essential support to internal users and services. Your responsibilities will include offering technical assistance, troubleshooting hardware and software issues, and managing workstation lifecycle. Key Responsibilities: - Provide technical support to end-users through various channels such as phone, email, or in-person interactions. Address user inquiries, troubleshoot hardware...

As a Customer Support Executive at our dynamic and growing company specializing in self-guided audio tour apps, your role will involve assisting our US-based customers through email, chat, and ticketing systems. Your exceptional communication skills, customer-first approach, and ability to troubleshoot app-related queries efficiently will be instrumental in providing a seamless user experience. Key Responsibilities: - Respond promptly and professionally to customer inquiries via call, email, and chat. - Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues. - Collaborate with internal teams to escalate and resolve complex i...

As a Multilingual Support Analyst fluent in Dutch, you will be a proactive and customer-focused member of the L2 Service Desk team at CGI. Your responsibilities will include providing technical support to end users, troubleshooting and resolving incidents, and ensuring a high level of customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users. **Key Responsibilities:** - Provide Level 2 technical support for hardware, software, network, and application-related issues - Handle escalated tickets from L1 service desk and ensure timely resolution - Communicate effectively with end users in Dutch and English via phone, email, and remote tools ...

As a Helpdesk Support/CRM professional based in Mumbai with 1+ years of experience or above, you will be responsible for: - Providing support to customers through various channels - Handling and resolving customer queries and issues effectively - Using ticketing systems and remote support tools efficiently - Working in rotational shifts and adapting to a fast-paced environment Your qualifications should include: - Previous experience in a support or customer service role - Strong verbal and written communication skills - Proficiency in troubleshooting technical issues - Familiarity with ticketing systems and remote support tools - Ability to work under pressure and prioritize tasks - Bachelo...

As the Single-Point of Contact for internal customers over Voice and Email Tickets, your role involves proactively monitoring the production environment compute, memory, disk, and storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal. This includes managing alerts through various monitoring tools, dashboards, and email, as well as BCP management. You will be responsible for creating and assigning tickets to appropriate teams and handling day-2 operations of database management such as backups, replication, and performance monitoring. Additionally, you will prepare reports for audits, compliance, patching, etc. Your knowledge in OS platforms like Windows, Linux, an...

Job Description: Your role will involve troubleshooting technical and transactional issues, escalating complex cases to engineering teams, maintaining accurate records of customer interactions using ticketing systems such as Zendesk and JIRA, and proactively identifying service improvement opportunities to contribute to process enhancements. Key Responsibilities: - Troubleshoot technical and transactional issues and escalate complex cases to engineering teams. - Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA). - Proactively identify service improvement opportunities and contribute to process enhancements. Qualifications & Skills: - Bachelor's degree...

As a Technical Support L2 professional at our company, you will play a crucial role in providing top-tier technical assistance for a wide range of telecommunications products and services. Your responsibilities will include: - Providing advanced technical support for telecommunications products and services to customers and field technicians. - Diagnosing and resolving complex telecommunication issues escalated from Level 1 support. - Documenting technical issues and solutions in the ticketing system for tracking and reporting purposes. - Collaborating with engineering and operations teams to identify and implement solutions to recurring problems. - Providing training and guidance to Level 1...