72 Ticketing Systems Jobs - Page 3

We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST) . This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions. Key Responsibilities: Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST) , ensuring seamless communication with US teams using fluent US English. Manage and maintain accurate hardware and software inventory records. Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly. Collaborate closely with the technology team to escalate and resolve complex technical problems. Coordinate effectively with the US team to quickly address and resolve IT incidents and service requests, minimizing downtime and preventing revenue loss. Maintain clear and professional communication to avoid any misunderstandings or delays. Required Skills & Qualifications: Excellent proficiency in US English, both spoken and written, to facilitate clear communication with US-based teams. Proven experience in hardware and software inventory management. Strong troubleshooting skills for IT systems, printers, and applications. Ability to work efficiently during night shifts with minimal supervision . Strong coordination and interpersonal skills to work effectively with international teams. Technical aptitude with a proactive approach to problem-solving. Preferred Candidate: Prior experience supporting US teams or working in a US time zone. Familiarity with ticketing systems and IT service management processes. Company Website https://www.lifecell.in/ HR Vaishnavi Email: vaishnavi.g@lifecell.in

Overview: The Salesforce Helpdesk Support L1 role is responsible for providing initial-level technical support and troubleshooting for Salesforce users within the organization. The primary goal is to effectively resolve user inquiries and issues, ensuring efficient and seamless Salesforce usage. Shift: US Key Responsibilities: Strong understanding of Salesforce fundamentals, including user interface, data management, and reporting. Ability to analyze and troubleshoot technical issues effectively. Diagnose and resolve common Salesforce issues, such as login problems, data entry errors, and report generation difficulties. Excellent communication and interpersonal skills, strong customer service orientation. Proficiency in using Microsoft Office applications, familiarity with remote support tools and ticketing systems. Strong problem-solving skills and attention to detail. Identify issues that require escalation to higher-level support or development teams. Need to work closely with other teams. Salesforce platform is constantly evolving, so a candidate needs to be committed to continuous learning and staying up-to-date with the latest features and best practices. Preferred Skills and Qualifications: Bachelor's degree in a related field or equivalent practical experience. Minimum of 1-3 years of experience in Salesforce Administration. Familiarity with Salesforce Sales Cloud, Service Cloud, AppExchange, Lightning and other Salesforce modules. Must have experience in creating business requirement documents. Certification in Salesforce Administration or a related field. Experience with other CRM and ERP systems a bonus. Company Culture: At Avanciers, we foster a culture of collaboration, innovation, and respect. Our values center around integrity, excellence, and continuous improvement. We strive to create an inclusive environment where every voice is valued, and diversity is celebrated. Equal Opportunity Employer: ,

The Helpdesk Technician will be responsible for providing first-level IT support within the Data Centre Management Operations Centre (DCMOC). This role includes monitoring, troubleshooting, and coordinating incident resolutions to ensure optimal performance of data centre operations. Key Responsibilities: Helpdesk Support & Incident Management: - Act as the first point of contact for IT support requests related to data centre operations. - Monitor alerts, tickets, and system notifications to detect and escalate issues promptly. - Log, track, and resolve hardware, software, and network issues in the ticketing system. - Troubleshoot connectivity, server, storage, and application-related issues. - Escalate critical incidents to Level 2/3 support teams as needed. Data Centre Operations Support: - Assist in monitoring data centre infrastructure, including power, cooling, servers, storage, and network devices. - Support remote hands operations, including hardware reboots, patching, and device installations under guidance. - Maintain inventory of IT assets, ensuring proper documentation and tracking. - Assist in implementing data centre security and compliance policies. User Support & Access Management: - Manage user access requests, including provisioning and de-provisioning of accounts. - Assist users with VPN, remote access, and authentication issues. - Reset passwords and troubleshoot account lockouts in accordance with IT security policies. Required Skills & Qualifications: Key Required Skills: - Excellent communication and documentation skills. - Basic understanding of Data Centre components (not specific to any domain/sub-domain). - Ability to handle ticketing systems, incident logging, and troubleshooting. - Familiarity with data centre monitoring tools and ITIL practices.,

You will be responsible for providing Level 1 technical support for desktop-related issues, encompassing both hardware and software problems. Your tasks will include installing, configuring, and troubleshooting desktop operating systems and applications such as Windows, macOS, and Linux. It will be your duty to manage and uphold desktop security solutions, which involve antivirus and malware protection. You are expected to respond promptly to incidents and service requests within the agreed Service Level Agreement (SLA) timeframes. Collaboration with Level 1 support is essential, and you must escalate issues to Level 2 support or relevant teams when necessary. Root cause analysis is vital, and you will be required to implement preventive measures for recurring issues. Accurate record-keeping of incidents and service requests using ticketing systems is mandatory. Additionally, you will assist in maintaining hardware and software inventory and documentation. Supporting remote users and providing hands-on assistance when required is also part of the role, along with ensuring strict adherence to IT policies and procedures, particularly related to security and data protection. As for the required skills and qualifications, you should possess proven experience as a Desktop Support Engineer or in a similar role, ideally with a minimum of 2-3 years in a Level 1 support position. A solid understanding of desktop operating systems (Windows, macOS, Linux) and common software applications is crucial. Experience in troubleshooting desktop hardware, software, and network issues is expected. Familiarity with the ITIL framework and incident management best practices is advantageous. Strong analytical and problem-solving abilities are essential, along with excellent communication and interpersonal skills. You must be capable of working both independently and collaboratively in a dynamic, fast-paced environment. Possessing relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) would be beneficial. In terms of education, a Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent work experience will also be considered.,

Job Description: At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. We have successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners. Changing the way math is learned, we are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, the aim is to eradicate Math Phobia globally and enable students to pursue careers in STEM Fields, Coding, Analytics, AI, and more by ensuring their core math fundamentals are strong. Neelakantha Bhanu Prakash, the Founder & CEO, is the world's fastest human calculator and India's mental math Olympic Gold Medalist. With four world records and 50 Limca book records, Mr. Bhanu is also a TEDx speaker and educator. His vision is to pass on the skill of mental math using the right methodology, aiming to eradicate Math phobia. Leading numerous projects developing Arithmetic skills globally, he emphasizes the importance of Arithmetic learning in a child's overall development. As a Customer Support (Night Shift) at Bhanzu in HSR Layout, Bangalore, you will act as a single point of contact and the face of Bhanzu support for customers. Your responsibilities will include responding to customer queries via phone, email, or chat in a timely and accurate manner, proactive outbound calling to build rapport, identifying customer needs, proposing suitable solutions efficiently by coordinating with cross-functional teams, following up to ensure issue resolution, building and maintaining relationships with existing customers, and maintaining a deep knowledge of company products and services. Requirements for this role include a degree in management, marketing, communication, or a similar field, experience as a relationship manager or in customer service, proficiency in Microsoft Office, CRM software, and ticketing systems, excellent written and verbal skills, interpersonal skills, conflict resolution, problem-solving skills, ability to multitask, and display patience when handling tough cases. Note: 1) Immediate joiners required 2) It's an individual contribution role.,

Key Responsibilities: Operating Systems: Manage and maintain various Windows operating systems (XP, Vista, Seven, Eight, Ten, Eleven) and Android devices. Software Packages: Proficient in using and troubleshooting Microsoft Office suite (Word, Excel, PowerPoint). KYC Operations: Conduct document verification using the latest technology. Scrutinize forms, verify, and open accounts in DP and KYC back office. Modify KRA & CKYC uploads in relevant software. Database Management: Handle SQL databases (SQL 2008, 2012) including creation, backup, and restoration. Odin Software: Install and manage Odin Manager software. Install and configure various roles such as Admin, Chief, Diet, Dealer, WebAdmin, Aero. Server Management: Perform Beginning of the Day (BOD) and End of the Day (EOD) activities for servers. Monitor applications and server performance. Customer Support and Troubleshooting: Address and resolve customer queries and issues. Troubleshoot trading software including Odin, web-based platforms, and mobile applications like Wave. Remote Tools: Utilize remote tools such as Team Viewer, Any Desk, LogMeIn, Go to Assist, and Sectona for remote support. Ticketing Tools: Manage and respond to tickets using Zoho.com and Zen desk. Qualifications: Proficiency in managing multiple versions of Windows operating systems and Android. Advanced knowledge of Microsoft Office suite. Experience with KYC processes and document verification technology. Expertise in SQL database management. Familiarity with Odin Software and related configurations. Strong understanding of server management including BOD/EOD activities. Excellent troubleshooting skills for both software and hardware issues. Proficiency with remote support tools and ticketing systems. Strong customer service skills and ability to address and resolve issues effectively. Skills: Analytical and problem-solving skills Effective communication and customer service skills Ability to work independently and as part of a team Strong organizational and time management skills Attention to detail and accuracy Years of Experience - Minimum 4 years Interested candidates pls call me - 8657002095 (Sangeet) Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Have you worked on ODIN software Education: Bachelor's (Preferred) Experience: IT System Admin: 4 years (Required) Location: Mumbai Suburban, Maharashtra (Required) Shift availability: Day Shift (Required) Willingness to travel: 100% (Required) Work Location: In person,

Lead a team of 8-10 support professionals across technical, functional, and infrastructure domains Design and manage shift schedules to ensure 24/5 support coverage

10-12 years of experience as a Business Analyst, particularly working on forms mapping or related ticketing systems. Experience working in any of the following domain Insurance Claims forms and risk assessments Regulatory and compliance forms for underwriting Healthcare Electronic health records (EHR) and medical records forms Banking and Finance Loan and mortgage applications Investment account opening forms Public Sector Tax forms Immigration and visa applications Benefit and social service enrollment forms Experience managing demand tickets or service requests in a business or IT setting. Proficiency in forms mapping and design. Experience with business analysis tools for documenting and tracking requirements. Soft Skills: Excellent verbal and written communication skills for interacting with stakeholders. Strong analytical and problem-solving skills. Ability to manage multiple tasks with competing deadlines in a dynamic environment.

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Additional Information 100% Work from Office (24 X7) Rotational shifts Current office location is Vikhroli however team will move to Thane (GB) in few months

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure timely resolution and escalation as needed. Customer Support: Act as the point of contact for customers and end-users seeking technical assistance. Respond to customer inquiries and resolve technical issues promptly. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process Improvement: Identify opportunities to improve service desk processes and workflows. Implement best practices to enhance efficiency and customer service. Document and update standard operating procedures (SOPs). Technical Knowledge: Stay up-to-date with IT industry trends and technologies. Provide technical guidance and expertise to team members when needed. Assist with complex technical issues and escalations. Reporting and Metrics: Generate reports on service desk performance, including ticket volumes, response times, and resolution rates. Analyze data to identify trends and areas for improvement. Prepare regular reports for management. Vendor and Asset Management: Manage relationships with IT vendors and service providers. Assist in procurement and asset management activities as necessary. Security and Compliance: Ensure compliance with security policies and procedures. Assist in incident response and security-related tasks as required. General Responsibilities: Maintain and update configuration documents. Maintain assets and software licenses/subscriptions. Vendor coordination and support. Skills: Handling any service desk ticketing tool. Ticket registration via Phone and email Logging and categorization of tickets Assign the engineers. Prepare and submit monthly reports. Maintain SLAs and do timely escalations. Proficient in Microsoft Office (Excel, Word) Ability to speak and write clearly and accurately in English. 1+ years of total experience Manage Engine service desk application (Optional) Proficient in Microsoft Office (Excel, Word) Familiarity with the ITIL (Information Technology Infrastructure Library) framework is a plus.

Job Summary: Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours. Key Responsibilities: Manage a team of technical support engineers to ensure customer issues are resolved promptly Monitor and manage the support queue to ensure the timely resolution of customer issues Troubleshoot complex technical issues related to IoT devices and escalate issues to appropriate teams when necessary Develop and maintain documentation of technical support processes and procedures Provide coaching and mentoring to technical support engineers to help them develop their skills and knowledge Collaborate with other departments to ensure effective communication and resolution of customer issues Conduct regular performance evaluations of technical support engineers and provide feedback to help improve their performance Ensure customer satisfaction by providing high-quality technical support Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Proven experience managing a technical support team Experience troubleshooting IoT devices Strong communication and interpersonal skills Ability to work well under pressure and in a fast-paced environment Experience with ticketing systems and customer support software Strong analytical and problem-solving skills Ability to work night shifts If you are passionate about technology and have experience leading a technical support team, we encourage you to apply for this exciting opportunity. We offer a competitive salary and opportunities for professional growth and development.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Linux Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Teams Collaboration. Experience: 3-5 Years.

Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver` NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

We are seeking a highly organized and customer-focusedSupport Services Coordinatorto join our dynamic team at Ahead Foundry, a leader in technology solutions. The ideal candidate will act as the central point of contact for coordinating customer support services, ensuring efficient issue resolution, and maintaining elevated levels of client satisfaction. This role requires excellent communication, multitasking, problem-solving skills, and a strong understanding of technical support processes. Key Responsibilities Customer Support Coordination: Serve as the primary liaison between customers and the required teams Manage incoming support requests via phone, email, and ticketing systems, ensuring timely and accurate responses Assign tickets to the appropriate team members based on expertise and availability Generate RMAs, replacement orders, and return labels Coordinate with partners for on-site services Service Monitoring and Escalations: Monitor open cases to ensure compliance with established service level agreements (SLAs) Identify and escalate high-priority or complex issues to appropriate stakeholders Follow up with customers and internal teams to ensure issues are resolved to satisfaction Document all work performed for later reference Escalate to respective vendors as necessary Documentation: Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system or CRM Contribute to the creation and maintenance of knowledge base articles, FAQs, and user manuals Process Improvement: Identify recurring issues and recommend improvements to processes, tools, or training to enhance service efficiency Contribute to the development and maintenance of support documentation and knowledge base articles Team Collaboration: Coordinate with cross-functional teams, including engineering, sales, supply chain, warehouse, and logistics, to address customer needs and improve service delivery Participate in team meetings to discuss trends, challenges, and best practices Customer Relationship Management: Build and maintain strong relationships with clients by providing exceptional service and proactive communication Assist with onboarding new customers by explaining support processes and tools Skills Required 4+ years of experience in a customer support or service coordination role, ideally in the tech industry Familiarity with technical support processes, ticketing systems, and customer relationship management (CRM) tools Knowledge, Skills, Abilities Strong organizational and time management skills with the ability to multitask effectively Excellent written and verbal communication skills Problem-solving mindset with attention to detail Proficiency in using support tools such as Zendesk or similar platforms Basic understanding of computer hardware, software, and networking concepts (preferred but not required) Ability to work in a fast-paced, team-oriented environment Customer-centric attitude with a commitment to providing outstanding service Enthusiastic to learn modern technologies

Design and manage enterprise network solutions across DDI, Extranet, and Load Balancing. Ensure secure partner connectivity, scalable architecture, and Tier-3 support for business and industrial networks Required Candidate profile Experienced in DDI (DNS/DHCP/IPAM), extranet integration, and load balancing. Skilled in secure design, hybrid cloud operations, troubleshooting, stakeholder management, and lifecycle governance.

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of Office 365, ticketing systems, and various IT support tools. Key Responsibilities: Provide first-level support for Office 365 applications, including Outlook, Teams, and other Office suite tools. Manage and resolve tickets using our ticketing system (e.g., Redmine). Assist users with email-related issues and configure anti-spam settings. Assist in the configuration and maintenance of Office suite applications. Troubleshoot and resolve technical issues related to hardware and software. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of issues. Provide excellent customer service and maintain a high level of user satisfaction. Assist users with remote VPN connections. Help users manage FIDO2 authentication. Required Skills and Qualifications: Basic understanding of Office 365 applications and services. Experience with ticketing systems, preferably Redmine. Knowledge of email systems and anti-spam configurations. Ability to configure and support Office suite applications (Outlook, Teams, etc.). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.