323 Ticketing Systems Jobs - Page 3

As a Technical Support Specialist, your role will involve providing technical support for back-office operations and internal teams. You will investigate and resolve data issues using advanced SQL queries and analysis. Additionally, you will be responsible for writing and optimizing SQL scripts to extract, transform, and report data from large relational databases. Troubleshooting production issues and escalating as necessary to ensure timely resolution will also be part of your key responsibilities. Monitoring scheduled jobs, data pipelines, and system performance metrics, collaborating with development and QA teams, and documenting processes, incidents, and best practices to improve team e...

Role Overview: You are being sought after to join as a Customer Success Manager with French language expertise at SimplifyVMS. Your role will involve being the primary point of contact for French-speaking customers, ensuring their satisfaction and engagement. You will also provide solutions and implementation support, training, and enablement to clients, partners, and internal teams. Key Responsibilities: - Act as the primary point of contact for French-speaking customers, ensuring high levels of satisfaction and engagement. - Develop and maintain strong relationships with clients, understanding their business needs and aligning them with SimplifyVMS solutions. - Proactively identify opportu...

Department: Operations Reports to: Team Lead Job Summary: The Customer Service Agent acts as the primary interface between the customer and the organization, delivering prompt, accurate, and empathetic support across channels voice, chat, email, or social. The role focuses on first contact resolution , quality of response , and customer satisfaction , ensuring every interaction strengthens trust and brand loyalty. This is a performance-driven role that combines communication skill, process adherence, and emotional intelligence to provide seamless service experiences in a high-volume, fast-paced environment. Key Responsibilities: Customer Interaction Management Handle inbound and/or outbound ...

As a People Operations Regional Team Supervisor at Astellas Pharma Inc., you will play a crucial role in delivering consistent, high-quality support for employee queries while ensuring operational excellence and an exceptional colleague experience across the China Operations. Your responsibilities will include managing a team of People Operations Advisors and Specialists, overseeing HR operations across the EMEA/APAC/Americas region, and collaborating with regional HR teams to embed standards and ensure consistent execution. **Key Responsibilities:** - Manage day-to-day HR operations across regions, ensuring seamless execution across the employee lifecycle - Oversee the setup of new operatio...

Role Overview: As a Helpdesk & Customer Success Operations Agent at Regnology, you will play a crucial role in providing support to clients, managing support tickets, and assisting Customer Success Managers with operational tasks. You will have the opportunity to work in a fast-paced environment, wearing multiple hats, adapting to new challenges, and growing your skills in a supportive hybrid setup in Pune, India, with remote work possible in exceptional cases. Key Responsibilities: - Act as the first point of contact for client inquiries via platforms like Jira Service Desk, Zendesk, or similar. - Triage and route tickets efficiently to the right internal teams, ensuring high-quality data c...

As a Data Centre Executive Engineer, you will be responsible for ensuring the smooth operations and maintenance of data centre facilities. Your proactive and detail-oriented approach, along with strong technical skills, will be crucial in troubleshooting and resolving technical issues both physically and remotely. Your experience in providing remote hands and eyes support and familiarity with DC monitoring tools will be beneficial in this role. **Key Responsibilities:** - **Remote Hands and Eyes Support:** - Serve as the primary point of contact for remote hands and eyes support requests. - Perform remote troubleshooting and diagnostics of hardware, network, and infrastructure issues. - Exec...

As an IT Technical Support Specialist at Sun Data Tech, your role will involve providing remote technical support and troubleshooting for hardware, software, and network-related issues. You will be responsible for assisting end users via remote tools, ensuring system reliability, performing installations and configurations, and maintaining smooth IT operations across distributed locations. Key Responsibilities: - Provide remote technical support for hardware, software, and network-related issues - Assist end users via remote tools - Ensure system reliability by performing installations and configurations - Maintain smooth IT operations across distributed locations Qualifications Required: - ...

You are sought after to take up the role of Technical Support Team Lead or Technical Manager for managing the VOIP services support team. Your primary responsibility will be to utilize your robust technical background in VOIP technologies, exceptional leadership skills, and knack for handling intricate technical issues to ensure top-notch customer satisfaction. This position entails supervising a team of engineers, delivering escalated support for VOIP-related concerns, and guaranteeing top-tier service provision to clients, particularly in the US market. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers focusing on VOIP solutions. - Offer technical g...

Role Overview: As an L1 Support Engineer at InstaSafe Technologies, you will play a crucial role as the first point of contact for clients, providing technical support and troubleshooting for the company's ZTNA solutions. Your responsibilities will include offering initial support to end-users, diagnosing and resolving technical issues, managing support tickets, maintaining the knowledge base, escalating complex issues, providing on-site support, communicating with clients, monitoring system performance, generating reports, and ensuring adherence to SLAs. Key Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Diagnose and resolve b...

Role Overview: As a Ground Staff Executive at Viswamitempowersolution, you will be an integral part of the company's ground operations team. Your primary responsibility will be to ensure the smooth functioning of all ground operations to provide passengers with a positive and professional customer experience. This is a full-time position offering a competitive salary and benefits package. Key Responsibilities: - Greet and assist passengers at the check-in counter, focusing on delivering exceptional customer service. - Efficiently handle ticketing, reservations, and other administrative tasks accurately. - Collaborate with different departments to facilitate the timely boarding of passengers....

As a Business Advisory Analyst at Accenture, you will play a crucial role in working on workforce management solutions with various stakeholders. You will be responsible for handling different tickets and cases, ensuring they are actioned and resolved in coordination with multiple vendors and teams. The network operations, whether physical or virtual, require a dedicated team to keep them running 24x7 and manage operational budgets effectively. Your tasks will involve maintaining, updating, and configuring network elements, including hardware and software components. What we are looking for in a candidate for this role: - Commitment to quality and ability to handle disputes - Strong communic...

You will be working as a Project Support Coordinator at Pashupatastra Solutions, a dynamic IT and software services company based in New Delhi, India. Your role will involve coordinating project activities, maintaining communication between various teams, and ensuring project documentation is up-to-date and organized. **Key Responsibilities:** - Coordinate day-to-day project activities, meetings, and documentation. - Act as a bridge between clients, developers, QA, and management for smooth project communication. - Maintain project timelines, track deliverables, and update status reports. - Prepare and organize project documentation such as SOWs, MOMs, reports, and trackers. - Schedule and f...

**Job Description:** As a candidate for this role, you will be responsible for overseeing back-end operations related to Mutual Funds (MF), Life and General Insurance, and Fixed Income. Your key responsibilities will include: - Demonstrating in-depth knowledge of processes related to various financial asset classes - Creating and updating product process flow charts to ensure seamless and error-free processes - Managing different portals for investment execution across various financial companies - Handling transactions on the BSE Star Platform for Mutual Fund transactions - Executing daily online/offline transactions for MF, Insurance, General Insurance, and Fixed income products such as pu...

CamCom is a leading provider of AI-powered computer vision technology, specializing in flawless defect and damage detection across various surfaces. Our cutting-edge technology ensures accurate and consistent results, revolutionizing industries and setting new standards for quality. **Role Overview:** As a Customer Support Specialist at CamCom, you will play a crucial role as the primary point of contact for client-raised technical queries, incidents, and operational issues. Your responsibilities will include owning the Support Desk operations from start to finish, which involves monitoring tickets, triaging issues, and ensuring timely resolution in accordance with response SLAs. Collaborati...

As an Application Software Engineer leading the application support team, you will be responsible for managing day-to-day support operations for retail and sales applications. Your role involves ensuring timely resolution of tickets raised by business teams, providing L2/L3 support, and guiding a small support team effectively. Key Responsibilities: - Handle and oversee prompt resolution of incidents, service requests, and support tickets raised by business stakeholders. - Guide, mentor, and manage a small team of 23 members, ensuring efficient task allocation and resolution. - Provide L2/L3 support for retail and sales applications, ensuring business continuity and minimal downtime. - Troub...

As a Customer Support Executive at Bhanzu (formerly Exploring Infinities), your role is crucial in providing exceptional support to our customers and contributing to the mission of eradicating math phobia and encouraging careers in math and STEM fields. Your responsibilities include: - Acting as a single point of contact and being the face of Bhanzu support for the customers. - Responding to customer queries in a timely and accurate manner, whether via phone, email, or chat. - Proactively making outbound calls to build rapport with customers. - Identifying customers" needs and requirements, and proposing suitable solutions efficiently by coordinating with cross-functional teams. - Following ...

As a Helpdesk Engineer at Kandla Port in the IT Support department, your primary responsibility will be to provide technical support and assistance to end-users for various hardware and software issues. You will troubleshoot, diagnose, and resolve technical problems while ensuring exceptional customer service and maintaining user satisfaction. Your role will involve documenting issues and solutions, as well as escalating more complex problems to higher-level IT staff when necessary. Key Responsibilities: - Provide first-line technical support to end-users via phone, email, and chat - Troubleshoot hardware and software issues, including operating systems, applications, and networking problems...

As a customer-facing professional working in the Business Process Outsourcing (BPO), Aviation, and Hospitality sectors in India, your role involves providing high-volume, SLA-driven customer support through voice, email, and chat channels. You will be responsible for delivering timely, accurate, and empathetic customer support, managing ticket lifecycles, resolving inquiries and complaints, and handling transactional activities. Additionally, you will monitor performance metrics, identify customer pain points, and collaborate with product and operations teams for process improvements. Key Responsibilities: - Deliver timely, accurate, and empathetic customer support via voice, email, and chat...

You will be responsible for managing and overseeing the customer service process to ensure smooth operations. This includes addressing and resolving customer complaints promptly and effectively, responding to client inquiries through email, social media, and phone calls, and building trust to maintain sustainable customer relationships through clear and interactive communication. Additionally, you will need to identify and assess customer needs to deliver top-notch satisfaction, provide product and service knowledge to assist customers, offer accurate and comprehensive information using appropriate tools and methods, and maintain a positive and professional demeanor while interacting with cl...

Role Overview: As a Consultant - Delivery at Worldline, you will be joining the team as a skilled Splunk Application Manager to take ownership of the enterprise Splunk environment. Your main responsibility will be to ensure the availability, performance, and security of the Splunk platform across various environments. This role will involve working with cutting-edge data analytics technology and collaborating with internal teams and external vendors to deliver reliable Splunk services supporting data analytics and security needs. Key Responsibilities: - Monitor Splunk platform availability, performance, and license usage, responding to alerts and resolving incidents promptly - Perform regula...

As a Quality Analyst in the voice process operations at unifyCX, your role will involve monitoring, evaluating, and enhancing the quality of inbound and outbound voice calls to ensure customer satisfaction, process adherence, and policy compliance. Your responsibilities will include: - Monitoring and evaluating voice calls to assess agent performance against quality standards. - Providing constructive feedback and coaching to agents for improving call quality and customer interactions. - Analyzing quality trends to identify process gaps and training needs. - Maintaining and updating call quality scorecards and audit reports. - Collaborating with the training team to design refresher sessions...

As a Linux Administrator at Praeclarum Tech, your primary role will be to ensure the health and performance of our servers while providing excellent customer service to our users. You will be responsible for monitoring and maintaining Linux servers, responding to alerts, fixing issues, and communicating effectively with users via various channels such as chat, email, and calls. Key Responsibilities: - Monitor and maintain Linux servers including Ubuntu, Kali Linux, and RHEL-family distributions, as well as core services such as NGINX, Apache, systemd, SSH, DNS, and firewalls. - Triage alerts from monitoring tools like Prometheus, Grafana, Zabbix, Nagios, CloudWatch, etc., investigate issues ...

As a Customer Technical Support Representative, your role will involve resolving technical issues, providing product-related assistance, and ensuring a positive customer experience. Your responsibilities will include: - Responding to customer queries via phone, email, or chat in a timely and professional manner. - Troubleshooting and resolving technical issues related to software/hardware/products. - Guiding users through step-by-step solutions and providing technical documentation or resources. - Escalating unresolved issues to higher-level support teams when necessary. - Documenting support interactions and maintaining accurate records in the CRM system. - Assisting in product testing and ...

As an IT Help Desk Technician at Havas Creative, you will be responsible for providing technical support for computer hardware and software to employees within the organization. Your key responsibilities will include: - Providing technical support for computer hardware and software. - Troubleshooting and resolving technical issues related to computer hardware and software. - Maintaining inventory records of computer equipment and software licenses. - Assisting in the deployment of new technology solutions within the organization. - Collaborating with other IT teams to ensure seamless integration of technology solutions. - Documenting technical processes and procedures for future reference. -...

Role Overview: You will be responsible for designing and delivering comprehensive training programs for the IT Service Desk team. As a key member of the Learning and Development team, your role will be crucial in equipping Service Desk Associates and IT Support staff with the necessary skills and knowledge for their roles. Key Responsibilities: - Design, develop, and deliver engaging training programs on IT support tools, processes, and best practices, including ServiceNow, incident management, and customer service. - Conduct comprehensive onboarding training for new learners, covering tools, processes, ticketing systems, and communication best practices. - Facilitate regular training sessio...