319 Ticketing Systems Jobs - Page 2

Role Overview: As a Tech Support Consultant based in Mohali, India, you will be responsible for providing assistance to US customers in resolving device and software issues during night shifts. Your primary task will involve using remote access tools to troubleshoot and resolve customer problems effectively. Key Responsibilities: - Provide support for various devices including routers, security cameras, printers, GPS devices, and more - Utilize remote desktop access tools to troubleshoot and resolve customer issues - Maintain accurate case notes and deliver excellent service while meeting support Key Performance Indicators (KPIs) Qualification Required: - Excellent communication and troubles...

As a Technical Support Specialist at a Large Indian Conglomerate, your role will involve providing first-level support for end-user desktops, laptops, printers, and mobile devices. You will diagnose and resolve software and hardware incidents across various operating systems like Windows, macOS, and Linux. Responding to service requests and incidents via ticketing systems, assisting users with login issues, password resets, and system access will be key responsibilities. Key Responsibilities: - Installation and configuration tasks, including setting up new workstations, peripherals, and network devices. - Maintaining a standard operating environment for uniformity and security compliance. - ...

Role Overview: As an Analyst in Financial Operations based in Bangalore, you will be a part of the Finance Operations team. Your main responsibility will involve validating pricing revamp requests, coordinating with stakeholders, managing workflows, and ensuring policy compliance. Key Responsibilities: - Validate Pricing Requests: Review and verify all incoming pricing revamp requests from the POC team to ensure proper approvals, accuracy, and completeness. - Coordinate with Stakeholders: Raise tickets with the Banking Operations team to validate margins and with the Checker team for final approvals. - Workflow Management: Initiate and track pricing revamp workflows through to closure, ensur...

As an IT System Admin with 5-10 years of experience, your role will involve the following responsibilities: - Evaluate and process incoming software requests through the ticketing system, following standardized review and testing procedures. - Communicate with requesters and stakeholders to clarify requirements, provide updates, and deliver test results. - Set up sandbox test environments across Windows, Linux, and macOS systems for secure software evaluation. - Perform component analysis to detect, document, and track software components, libraries, and versions. - Monitor network traffic and analyze firewall rule impact. - Review update mechanisms and software behavior. - Perform privilege...

As an experienced professional with 7+ years of experience, you will be responsible for the following key areas: Role Overview: You will be primarily involved in monitoring and incident response of Azure infrastructure, utilizing tools such as Azure Monitor, Splunk, DynaTrace, and custom dashboards. Your role will include responding to alerts, triaging P1/P2 escalations via ServiceNow war rooms, and ensuring incident/change/exception process adherence. Additionally, you will be responsible for capacity and availability management, backup and restore operations, access and permissions management, logging and metrics oversight, and basic performance testing. Key Responsibilities: - Provide 24/...

Role Overview: As a part of the Bhanzu team, you will play a crucial role in being the primary point of contact for customers, representing the company's values and dedication to supporting learners worldwide. Your responsibilities will include responding to customer queries promptly, proactively engaging with customers through various communication channels, identifying their needs, proposing solutions, and maintaining strong relationships with existing customers. Your role will also involve staying updated on the company's products and services to provide accurate and efficient assistance. Key Responsibilities: - Act as a single point of contact and represent Bhanzu support for customers. ...

As a highly skilled and proactive L3 Support Specialist with expertise in Veeva Vault, your role involves providing Level 3 support for Veeva Vault applications. This includes resolving issues, analyzing root causes, and managing escalations. Collaboration with business stakeholders to gather functional requirements, translating business needs into technical solutions, and coordinating with external technical teams for implementation is essential. Proactively identifying technical risks or blockers and ensuring timely communication and resolution are key aspects of your responsibilities. Additionally, maintaining documentation for support processes, known issues, and resolutions, as well as ...

As the Technical Manager for Site Reliability Engineering (SRE) in our company, you will be leading a remote team of Site Reliability Engineers. Your primary responsibility will be to ensure operational excellence and cultivate a high-performing team culture. Reporting to the US-based Director of Systems and Security, you will oversee day-to-day operations, provide technical mentorship to the team, and align their work with the company's goals. You will play a crucial role in facilitating communication between the team and senior leadership, ensuring efficient issue resolution and continuous improvement in service delivery. **Key Responsibilities:** - Provide leadership and management to a r...

As an IT professional responsible for managing IT asset inventory and providing desktop support, your role will involve the following key responsibilities: - **IT Asset & Inventory Management**: - Maintain and update IT asset inventory including laptops, desktops, network devices, software licenses, and peripherals. - Track the entire asset lifecycle from procurement to decommissioning. - Coordinate with procurement and finance teams for asset tagging, disposal, and audits. - Conduct regular physical verification and reconciliation of IT assets. - Prepare and share periodic inventory and compliance reports. - **Device Management & Security**: - Manage and monitor all devices using MDM soluti...

As the Single-Point of Contact for internal customers, you will be responsible for providing support over Voice and Email Tickets. Your key responsibilities will include: - Proactively monitoring the production environment for vSphere ESXi, vRealize Suite, VMware, OpenStack, and bare metal, including compute, memory, disk, and storage - Managing alerts using various monitoring tools, dashboards, and email - Overseeing Business Continuity Planning (BCP) management - Creating and assigning tickets to the appropriate teams - Performing Day-2 Operations of database management such as Backups, Replication, and Performance monitoring - Preparing reports for audits, compliance, and patching - Handl...

As a Customer Support Representative at our company, you will play a crucial role in providing excellent service to our customers. Your responsibilities will include: - Memorizing scripts for products and services, and referring to them during calls. - Building positive relationships towards service, ensuring that all queries and confirmations are handled appropriately. - Identifying opportunities for more sales and revenue of the company's available chit products at branch level, and seizing opportunities to upsell when appropriate. - Meeting daily qualitative and quantitative targets for yourself and as a team member, and achieving all objectives for productivity and quality. - Creating an...

You are a skilled Desktop Support Engineer joining the IT team with hands-on experience in desktop/laptop troubleshooting, software installation, system configuration, and user support. Your role demands strong communication skills, quick problem-solving ability, and efficient management of multiple technical tasks. Key Responsibilities: - Diagnose, troubleshoot, and resolve issues related to desktops, laptops, printers, and peripherals - Install, configure, and update operating systems, hardware, software, and applications - Provide technical support to end-users through phone, email, remote access, and in-person - Maintain logs of issues and resolutions for future reference - Collaborate w...

As a candidate for the position, you should be well versed in the detailed back-end operation processes related to MF, Life and General Insurance, as well as Fixed income. Your responsibilities will include: - Demonstrating in-depth knowledge of all processes related to different financial asset classes - Creating and updating product process flow charts to ensure seamless and error-free processes - Handling various portals related to investment execution for different financial companies - Experience in using the BSE Star Platform for MF transactions - Executing daily online/offline transactions for MF, Insurance, General Insurance, and Fixed income products such as purchase, redemption, sw...

As a Sales Prog & Incentive Mgmt New Assoc at Accenture, your role will involve transforming sales to become a future-ready and digital B2B revenue engine. You will be part of a team that helps assess, design, build, and implement best practices on process, organization, and technology to create, execute, and run collaborative sales and support roles. Additionally, you will work on defining a pricing strategy, creating a pricing model, and ensuring differentiated value for opportunity pursuit. **Key Responsibilities:** - Support Audit Activities: Assist in executing audits of rebate and incentive programs under the direction of senior auditors. - Data Analysis: Analyze data from CRM and ERP ...

You will be joining SimplifyVMS, a leading VMS platform that offers cutting-edge Vendor Management System solutions to manage contingent workforce, direct sourcing, and total talent strategies using AI, automation, and advanced analytics. As the Global Head of Marketing & Demand Generation, you will drive brand positioning, growth strategy, and customer acquisition in the competitive HR Tech SaaS market. **Role Overview:** In this high-impact leadership role, you will be responsible for building and executing a global marketing strategy to accelerate pipeline generation, enhance brand visibility, and position SimplifyVMS as a market leader in contingent workforce management and talent techno...

As an ITSM L1 Application Support Analyst at Jio, your role involves ensuring the stability of core business applications by providing L1 support for enterprise applications such as Service Manager, OBM, and uCMDB. You will be responsible for managing, monitoring, and resolving incidents and alerts to meet strict SLAs. Your expertise in utilizing the Ticketing tool (Service Manager) workflow is crucial for effective support. Additionally, you will work hands-on with both Linux and Windows OS for installation and troubleshooting, perform routine health checks, updates, and configuration tasks. Key Responsibilities: - Provide L1 support for enterprise applications like Service Manager, OBM, an...

As a Support Analyst (MuleSoft Specialist), you will be responsible for providing advanced technical support and troubleshooting for complex issues across various systems and applications. You will act as a point of escalation for critical incidents, ensuring timely resolution and minimal service disruption. Collaboration with cross-functional teams to diagnose, prioritize, and resolve system issues will be essential to ensure SLA adherence. Additionally, you will play a key role in continuously improving support processes by identifying trends, analyzing incidents, and recommending process or system enhancements. Key Responsibilities: - Provide tier 2 support for MuleSoft integration soluti...

As a Lead Product Support, you will be responsible for managing and guiding a team of support engineers to effectively resolve complex product issues. Your role will involve acting as the escalation point for technical problems, collaborating with various teams, and enhancing customer satisfaction. Your key responsibilities will include: - Leading a team of support engineers by providing technical guidance, mentoring, and performance management. - Owning high-priority incidents and driving them to resolution through structured problem-solving and cross-functional collaboration. - Serving as a technical escalation point for customer-reported product issues requiring in-depth analysis and trou...

Role Overview: You will be joining as a Zoho Customer Support Engineer at a company that values skilled and dedicated individuals. Your role will involve providing exceptional customer support for the Zoho suite of applications, resolving client issues efficiently, and advising clients on important software updates. You will be expected to maintain a high level of expertise in Zoho applications and collaborate with the technical team to troubleshoot and resolve technical issues. Key Responsibilities: - Provide exceptional customer support for Zoho applications, addressing and resolving client issues promptly. - Maintain expertise in Zoho applications like CRM, Projects, Desk, Books, and rela...

Role Overview: You will be responsible for handling customer queries and issues through email, chat, and ticketing systems without involving any calling. Your main tasks will include providing accurate, valid, and complete information to customers promptly, maintaining records of customer interactions, and updating databases. Additionally, you will need to coordinate with internal teams to resolve issues effectively and ensure customer satisfaction by offering professional and courteous support. Meeting process targets for response time, accuracy, and quality will also be a key part of your role. Qualification Required: - Previous experience in customer service or a related field would be be...

As a Customer Support Executive at Octopus Tech Solutions, your role is crucial in ensuring exceptional service delivery to online customers. You will be responsible for handling customer queries through various channels like phone, email, live chat, and social media. Your primary objective will be to assist customers with order-related activities such as placement, tracking, returns, refunds, and cancellations. It will also be essential for you to provide accurate product information, navigate customers through the website/app, and maintain a thorough understanding of company policies and promotions. In case of unresolved issues, you will need to log and escalate them to the relevant depart...

As a Technical Support Specialist, your role will involve providing technical support for back-office operations and internal teams. You will investigate and resolve data issues using advanced SQL queries and analysis. Additionally, you will be responsible for writing and optimizing SQL scripts to extract, transform, and report data from large relational databases. Troubleshooting production issues and escalating as necessary to ensure timely resolution will also be part of your key responsibilities. Monitoring scheduled jobs, data pipelines, and system performance metrics, collaborating with development and QA teams, and documenting processes, incidents, and best practices to improve team e...

Role Overview: You are being sought after to join as a Customer Success Manager with French language expertise at SimplifyVMS. Your role will involve being the primary point of contact for French-speaking customers, ensuring their satisfaction and engagement. You will also provide solutions and implementation support, training, and enablement to clients, partners, and internal teams. Key Responsibilities: - Act as the primary point of contact for French-speaking customers, ensuring high levels of satisfaction and engagement. - Develop and maintain strong relationships with clients, understanding their business needs and aligning them with SimplifyVMS solutions. - Proactively identify opportu...

Department: Operations Reports to: Team Lead Job Summary: The Customer Service Agent acts as the primary interface between the customer and the organization, delivering prompt, accurate, and empathetic support across channels voice, chat, email, or social. The role focuses on first contact resolution , quality of response , and customer satisfaction , ensuring every interaction strengthens trust and brand loyalty. This is a performance-driven role that combines communication skill, process adherence, and emotional intelligence to provide seamless service experiences in a high-volume, fast-paced environment. Key Responsibilities: Customer Interaction Management Handle inbound and/or outbound ...

As a People Operations Regional Team Supervisor at Astellas Pharma Inc., you will play a crucial role in delivering consistent, high-quality support for employee queries while ensuring operational excellence and an exceptional colleague experience across the China Operations. Your responsibilities will include managing a team of People Operations Advisors and Specialists, overseeing HR operations across the EMEA/APAC/Americas region, and collaborating with regional HR teams to embed standards and ensure consistent execution. **Key Responsibilities:** - Manage day-to-day HR operations across regions, ensuring seamless execution across the employee lifecycle - Oversee the setup of new operatio...