70 Ticketing Systems Jobs - Page 2

As an IT Support Specialist, you will be responsible for providing first-line support to users facing IT issues, encompassing troubleshooting hardware, software, network, and system problems. Your role will involve handling service requests such as password resets, access requests, and software installations. Additionally, you will be tasked with logging, prioritizing, and categorizing incidents and service requests in the ticketing system, ensuring efficient management through platforms like ServiceNow or Jira. Effective communication with end-users is key in this role, as you will be responsible for providing clear and timely updates on the status of their reported issues or requests. In cases where incidents remain unresolved, you will escalate them to higher-level support teams while ensuring comprehensive documentation of all relevant information. Furthermore, your duties will include creating and updating knowledge base articles to facilitate faster issue resolution in the future. Remote troubleshooting using appropriate tools and assisting with hardware and software issues for various devices will be part of your daily tasks. Collaboration with other IT teams, such as network, infrastructure, and applications, will be crucial in resolving more complex issues. Upholding service level agreements (SLAs) and maintaining a strong focus on customer service to ensure user satisfaction will be integral aspects of your responsibilities. To excel in this role, you should possess 1-2 years of experience in a service desk or IT support role, along with a basic understanding of operating systems, software applications, and hardware components. Strong problem-solving skills, effective communication abilities, and the capacity to work collaboratively in a team environment are essential. Familiarity with ticketing systems like ServiceNow or Jira is preferred, while certifications such as ITIL Foundation, CompTIA A+, or similar are advantageous. A bachelor's degree in information technology, Computer Science, or a related field is preferred for educational qualifications, along with relevant certifications like ITIL Foundation, Microsoft Certified Professional (MCP), or CompTIA A+. Your proficiency in time management, handling multiple tasks, and meeting deadlines will be critical to your success in this role.,

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems within the organization. Your primary responsibilities will include incident management, service request fulfillment, ticketing system management, user communication, escalation of issues, documentation, remote troubleshooting, hardware, and software troubleshooting, collaboration with other IT teams, adherence to service level agreements, and maintaining a strong focus on customer service. You will be the first point of contact for users reporting IT issues and will be responsible for troubleshooting hardware, software, network, and system problems. Handling service requests such as password resets, access requests, and software installations will also fall under your purview. It will be essential for you to log, prioritize, and categorize incidents and service requests in the ticketing system, ensuring timely resolution within agreed-upon SLAs. Effective communication with end-users and technical teams will be key to providing clear and timely updates on issue statuses and collaborating with other IT teams to resolve complex problems. Your ability to create and update knowledge base articles for common issues will enable faster resolutions in the future. To excel in this role, you should have 1-2 years of experience in a service desk or IT support role, a basic understanding of operating systems, common software applications, and hardware components. Strong problem-solving skills, communication skills, and the ability to work collaboratively with colleagues are essential. Experience with ticketing systems like ServiceNow and certifications such as ITIL Foundation, CompTIA A+, or equivalent will be advantageous. Time management skills to handle multiple tickets and tasks efficiently will also be crucial. While a Bachelor's degree in information technology or related field is preferred, relevant certifications such as ITIL Foundation, Microsoft Certified Professional (MCP), or CompTIA A+ will be beneficial. Your dedication to providing excellent customer service and ensuring user satisfaction through timely issue resolution and clear communication will be paramount in this role.,

The role of Tech Support Consultant based in Mohali, India, is a full-time, permanent position that requires working night shifts. As a Tech Support Consultant, your primary responsibility will be assisting US customers in resolving device and software issues through the use of remote access tools. Your key responsibilities will include providing support for a variety of devices such as routers, security cameras, printers, GPS devices, and more. You will be expected to utilize remote desktop access tools to effectively troubleshoot and resolve customer problems. It is crucial to maintain accurate case notes and deliver excellent service while meeting support Key Performance Indicators (KPIs). To excel in this role, you should possess excellent communication and troubleshooting skills. Prior experience with remote support tools and ticketing systems is preferred. Additionally, you must be willing to work flexible, rotational night shifts. The ideal candidate for this position is a graduate from any stream with a minimum of 1 year of relevant technical support experience. The salary for this position is negotiable and will be based on your experience level. This is a full-time, permanent position with a fixed night shift schedule. The work location is in person at Mohali, India.,

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests related to desktop/laptop configurations, software installations, operating systems, network connectivity, and other IT-related issues. Your duties will also involve assisting with the configuration, deployment, and installation of software and hardware, ensuring that all systems meet the organization's technical requirements and standards. In the event of unresolved or critical issues, you will escalate them to L3 support or other relevant technical teams while ensuring proper documentation of all troubleshooting steps and actions taken. You will provide remote support to end-users for troubleshooting and issue resolution using remote desktop tools and other IT support software. Furthermore, you will perform detailed root cause analysis of recurring technical issues, identifying and implementing solutions to prevent reoccurrence. Your collaboration skills will be put to use as you work closely with L1 support teams, IT infrastructure teams, and other departments to ensure efficient incident management and resolution. It is essential to maintain accurate and up-to-date records of incidents, including detailed descriptions of issues, solutions, and follow-up actions in the ticketing system (e.g., ServiceNow, JIRA). You will also provide guidance and training to L1 support team members on troubleshooting techniques, tools, and processes and contribute to knowledge base articles and documentation for internal use. Monitoring system performance and alerts, proactively identifying potential issues before they impact end-users, and providing feedback on processes, procedures, and tools for continuous improvement initiatives aimed at increasing the efficiency and effectiveness of the support team are also part of your responsibilities. To be successful in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) along with 1-2 years of experience in IT support, troubleshooting, or a similar technical role. Strong knowledge of operating systems (Windows, macOS, Linux) and experience troubleshooting system performance, software issues, and networking problems are required. Familiarity with IT service management platforms (e.g., ServiceNow, JIRA) and ticketing systems is also essential. Excellent problem-solving and analytical skills, effective communication skills, organizational and time-management skills, as well as the ability to work well independently and as part of a team are crucial for this role. Preferred qualifications include IT certifications such as CompTIA A+, Microsoft Certified: Windows, Network+, or equivalent, experience with remote desktop and support tools, familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN), and experience supporting cloud-based applications and services. Accelya offers an open culture and challenging opportunity to satisfy your intellectual needs, flexible working hours, a smart working environment with hybrid remote/office setup, work-life balance, and an excellent, dynamic, and multicultural environment. About Accelya: Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers, and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya is trusted by industry leaders to deliver now and deliver for the future. The company's passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya is proud to deliver leading-edge technologies to customers including through partnerships with AWS and through the pioneering NDC expertise of the Global Product teams. Accelya enables innovation-led growth for the airline industry and puts control back in the hands of airlines. If you are looking to be a part of shaping the future of the air transport industry, whether you're an industry veteran or someone with experience from other industries, Accelya is where your ambitions can become reality. Visit www.accelya.com for more information.,

In our always-on world, it is essential to have a genuine connection with the work you do. CommScope, due to continuous growth, is seeking an Analyst, IT Service Desk to join the team based at our site in Hyderabad. As an Analyst, IT Help Desk, you will provide first-level technical support through chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. Your responsibilities will include account administration, software installation, routine IT tasks, resolving basic technical issues, and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. Your role will involve delivering 24x7x365 IT support, working in rotating shifts, diagnosing and troubleshooting hardware, software, network, and application-related issues, managing user accounts, permissions, and access control, and leveraging ITIL best practices for smooth incident and request management. You will utilize Service Desk tools such as ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking, document service requests and resolutions in the ticketing system, support critical incidents, automation initiatives, and process improvements, assist with onboarding new users, training, and Service Desk knowledge management, participate in problem management, audits, reporting, and quality control efforts, and ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: - Bachelors Degree, preferably with 3+ years of experience in IT support or help desk environments. - Experience in IT troubleshooting (hardware, software, networking, mobile devices). - Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). - Strong communication skills, critical thinking, and customer-focused problem-solving. - Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. - ITIL Foundation certification (preferred) and experience following ITIL best practices. - Ability to work independently and collaboratively in a global IT support team. - Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: - Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills, and excellent communication. After applying, learn how to prepare for the next steps in the hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/ locale=en_US. CommScope is dedicated to delivering connectivity that empowers how we live, work, and learn. Our employees drive communications technology boundaries to enable groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for all. With expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be prepared for tomorrow's needs. If you are looking to grow your career alongside forward-thinking, hardworking, and caring individuals who strive to create what's next, come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you require an accommodation for the application or interview process, please contact us at talentacquisition@commscope.com.,

Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever. We are seeking an efficient, detail-oriented, and customer-focused Ticketing Officer to handle flight bookings, customer interactions, and transaction processing. The ideal candidate should be experienced in using ticketing systems, managing travel requests, and delivering exceptional service before, during, and after booking. Key Responsibilities: - Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency. - Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally. - Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards. - Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures. - Monitor ticket inventory and sales, reporting discrepancies or system issues promptly. - Coordinate with internal teams and external partners to ensure smooth ticketing operations. - Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed. Qualifications & Requirements: - Bachelors degree or diploma. - Minimum of 2 years of experience in travel agency ticketing. - Proficiency in using ticketing and reservation platforms. - Strong communication and interpersonal skills. - Detail-oriented with the ability to handle high volumes of transactions. - Excellent problem-solving abilities and a customer-first attitude. What We Offer: - Positive work environment - Competitive salary - Private medical insurance - Flexible Work schedules - Flexible Holidays & Sick Leave - Opportunities for professional development - Company Sponsored events - Team building activities - Company Lunch & Free Snacks - Career advancement options - Staff Accommodation,

The Assistant Manager Back Office Operations (HVAC LOB Line of Business) role based in Mohali (100% On-site) during US Shift (4:30pm - 6:30am IST) is crucial for enhancing operational efficiency and customer experience within the HVAC business division. As the Assistant Manager, you will be responsible for overseeing various customer-facing and internal processes to ensure seamless day-to-day operations. Your role will involve providing essential support to field technicians, customer service teams, and internal performance and training functions. Your primary responsibilities will include: - Managing customer operations by handling inbound requests, coordinating escalations, and monitoring call quality to enhance customer experience metrics. - Facilitating real-time communication with HVAC technicians in the field, tracking service schedules, and verifying service completion logs. - Coordinating procurement activities with vendors for HVAC equipment, parts, and tools, and maintaining purchase logs. - Administering loyalty programs, tracking customer servicing activities, and managing internal performance incentives. - Leading team meetings, conducting call quality audits, monitoring training adherence, and identifying process improvements. We are seeking a dynamic individual with strong project management, leadership, and adaptability skills. The ideal candidate should have at least 4-8 years of relevant experience in back office operations, customer success, or service-based business operations, preferably in industries like HVAC, field service, logistics, healthcare, or repair & maintenance. Proficiency in Microsoft Excel, ticketing systems (e.g. ServiceTitan or Zoho), and CRM tools is essential. Experience in operational reporting, SOP management, and performance tracking is highly desirable. Candidates with a background in call center/BPO roles or tele-sales positions are not suitable for this position. This role is focused on operations management rather than customer call handling. If you are ready to make a significant impact on field operations and thrive in a structured yet adaptable environment, we encourage you to apply and be a key contributor to our operational success.,

The Lead - Customer Experience role at Wiom is a crucial position that plays a significant part in the company's growth journey. As a Lead - Customer Experience, you will collaborate with various stakeholders to drive strategic and operational initiatives that have a direct impact on the lives of 500 million individuals. This role demands exceptional problem-solving, execution, and communication skills, offering you the opportunity to tackle complex business challenges. In this role, you will have ownership of several key workstreams aimed at enhancing customer experience and operational efficiency. Your responsibilities will include managing end-to-end customer support operations, implementing customer-centric strategies aligned with business objectives, fostering a culture of customer obsession, leveraging technology for transformation, tracking key performance metrics, optimizing service processes, utilizing data for insights, and driving scalability within the customer experience team. To excel in this position, you should possess a strong background in customer experience management, leading large-scale customer service teams, and delivering exceptional service levels. Your success will be measured by your ability to drive process optimization, automation, and transformation initiatives, as well as your proficiency in data-driven decision-making. Hands-on experience with AI, automation tools, and customer service platforms will be beneficial, along with strong stakeholder management skills and excellent communication abilities. If you thrive in a fast-paced, high-growth environment, enjoy team leadership, and are passionate about enhancing customer experiences, this role at Wiom offers a unique opportunity for professional growth and impact.,

As a Customer Success Executive/Technical Support Specialist at our E-commerce, Printing, and Marketing company based in Gandhinagar, Gujarat, you will be an integral part of our team dedicated to ensuring customer satisfaction and success. Your responsibilities will include assisting customers with setting up and maintaining their online print stores, configuring products and pricing, designing engaging landing pages and website banners, managing data entry and template creation, and effectively coordinating with both internal teams and clients located in the USA, Canada, UK, and Australia. The ideal candidate for this role will possess excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Your key responsibilities will include: 1. eCommerce Store Setup: - Assisting customers with setting up their online print stores. - Ensuring correct implementation of all features and functionalities as per client requirements. - Resolving any technical issues that may arise during the setup process. 2. Product Configuration and Pricing Setup: - Configuring products based on client specifications. - Setting up accurate pricing structures and updating product information as needed. 3. Landing Page and Website Banner Design and Setup: - Designing and implementing engaging landing pages and website banners. - Collaborating with clients to understand their design preferences and creating visually appealing web elements. 4. Data Entry and Template Creation: - Performing data entry tasks accurately. - Creating and managing templates for various customer documents and maintaining the database with the latest information. 5. Team and Client Coordination: - Acting as a liaison between clients and internal teams. - Coordinating with different teams to fulfill client requests and provide regular project updates. Qualifications for this role include a Bachelor's degree in a relevant field or equivalent experience, fluency in English, experience with print industry eCommerce solutions, knowledge of CRM software and ticketing systems, and the ability to analyze data effectively. Joining our team will offer you the opportunity to work in a dynamic and growing company, be part of a collaborative team environment, and have opportunities for professional growth and development with a 5-day workweek. If you are interested in this position, please submit your resume directly to this job post. We are excited to hear from you and welcome you to our team!,

As a Customer Support Executive based in Bangalore, you will play a crucial role in providing exceptional customer service to individuals in need of healthcare and insurance assistance. Your primary responsibility will be to address customer inquiries promptly and efficiently, covering a wide range of topics such as insurance coverage, claims, appointments, and more. Your daily tasks will involve handling both inbound and outbound customer interactions through various channels including calls, emails, and chats. It will be essential for you to maintain accurate records of these interactions in the customer relationship management (CRM) system to ensure seamless communication and support across different departments. To excel in this role, you must possess a minimum of 6 months to 2 years of prior experience in customer support, with a preference for a background in health insurance or healthcare. Strong communication skills in English and Hindi are necessary, along with the ability to adapt to rotational shifts. Your problem-solving abilities and interpersonal skills will be crucial in delivering an excellent customer experience and managing escalations effectively. Familiarity with CRM tools and ticketing systems would be advantageous in this position. In return for your dedication and hard work, we offer a competitive salary of up to 35,000 per month, along with health insurance and wellness benefits. You will have the opportunity to work in a fast-paced, mission-driven environment with ample chances for professional growth within a high-impact health-tech company.,

As a Customer Support Specialist, you will serve as the primary point of contact for addressing and resolving high-priority or intricate customer concerns that have been elevated beyond standard support channels. Your role will involve acting as a mediator between customers, internal teams, and financial institutions to ensure prompt, empathetic, and efficient issue resolution, while also pinpointing underlying causes and promoting continuous enhancement. Your responsibilities will include closely monitoring and managing the escalation queue to guarantee timely responses and resolutions. You will be responsible for handling complaints received from the Reserve Bank of India and delving into and resolving escalated customer issues with a primary focus on root cause analysis. Collaboration with internal teams and financial institutions to resolve escalated cases, along with maintaining detailed documentation of escalated cases and the corresponding actions taken, will also be part of your duties. Moreover, you will be expected to provide constructive feedback to front-line agents to mitigate future escalations, identify patterns in escalations, suggest improvements to processes or policies, and ensure that all escalations are managed in compliance with service level agreements (SLAs) and quality benchmarks. The ideal candidate for this role would have a minimum of 5-6 years of experience in customer service, with a preference for at least 2 years of experience in handling escalations or critical task queues. Strong problem-solving and conflict-resolution skills, excellent verbal and written communication abilities, the capacity to maintain composure and professionalism under pressure, proficiency in ticketing systems, strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively in a fast-paced environment are desired skills and experiences.,

As the Director of Engineering for Connectors and Platform Integrations at our company, you will play a crucial role in leading and scaling our efforts to build high-impact integrations across cloud platforms, third-party applications (on-premises and cloud), security tools, and partner ecosystems. Your main focus will be to enhance the interoperability of the Qualys Enterprise TruRisk Platform with the broader security and IT operations ecosystem. You will be responsible for leading multiple engineering teams that are dedicated to developing scalable connectors, APIs, SDKs, and integration solutions. These solutions will empower our customers to extract maximum value from the Qualys Enterprise TruRisk Platform. The ideal candidate will have a proven track record in building and managing high-impact connectors in the cybersecurity domain. Your key responsibilities will include: - Leading engineering efforts for developing and maintaining connectors and integrations with third-party platforms, including cloud providers (AWS, Azure, GCP), security tools, ITSM systems, and other enterprise applications. - Building and nurturing technical partnerships with vendors, technology partners, and integration collaborators to expand the Qualys Enterprise TruRisk Platform ecosystem. - Collaborating with Cross-Functional Engineering Teams, Product Management, Solution Architects, and Sales Engineering teams to define integration strategies and prioritize development based on customer needs and strategic initiatives. - Overseeing the architecture and delivery of integration components to ensure they meet performance, scalability, and security requirements. - Managing, mentoring, and scaling high-performing engineering teams, with a focus on execution, innovation, and excellence. - Owning the roadmap and execution for integration-related initiatives, ensuring on-time delivery and alignment with business goals. - Acting as a senior technical leader, driving engineering best practices and fostering a culture of continuous improvement and collaboration. - Representing Qualys in partner-facing engagements, technical workshops, and integration strategy meetings. To qualify for this role, you should have: - 12+ years of experience in software engineering, with at least 5+ years in a senior leadership role. - A proven track record in building and delivering enterprise-scale platform integrations and connectors for technologies such as SIEM, SOAR, CMDB, Ticketing Systems, and ITSM integrations. - Strong experience working with cloud providers (AWS, Azure, GCP), RESTful APIs, webhooks, message brokers, and modern integration frameworks (Apache Camel, Apache NiFi). - Knowledge of API gateways, authentication protocols (OAuth, SAML), and integration security best practices. - Familiarity with data normalization, transformation, and sync mechanisms with Connector development. - Deep understanding of partner ecosystem management, including collaboration, co-development, and joint delivery. - Exposure to working with partner certification programs. - Excellent stakeholder management and communication skills; able to bridge technical and business conversations across internal and external teams. - Demonstrated ability to lead cross-functional initiatives and manage engineering teams in a distributed and agile environment. - Expertise with programming languages such as Java. - A Bachelors or Masters degree in Computer Science, Engineering, or a related field.,

As a Sales & Operations Executive at EaseMyTrip Franchise in Nashik, you will play a crucial role in delivering exceptional service and driving growth for our dynamic team. If you are passionate about travel and customer service, this is the perfect opportunity for you to help people create unforgettable travel experiences. Your key responsibilities will include handling flight, hotel, train, and holiday bookings through the EaseMyTrip platform, engaging with walk-in clients to understand their travel needs and provide the best options, assisting in marketing efforts such as local promotions and social media updates, ensuring smooth operations and excellent after-sales service, and supporting in vendor and backend communication. To excel in this role, you should possess excellent communication and sales skills, have basic knowledge of travel portals and ticketing systems, be comfortable with MS Office and email handling, and exhibit a smart, polite, and customer-first attitude. Whether you have 13 years of experience in the travel industry or you are a fresher with great communication skills, we welcome your application if you are based in Nashik or willing to relocate. In return, we offer a friendly and growing work environment, the opportunity to grow with one of India's leading travel brands, incentives and performance-based bonuses, as well as valuable learning and exposure in the travel industry. If you are interested in joining our team and building amazing journeys together with EaseMyTrip Nashik, please send your CV to [business.himanshuakolkar@gmail.com] or DM us directly. Let's create memorable travel experiences for our customers!,

As a Client Support Executive, your primary responsibility will be to provide efficient and professional support to clients through online channels such as chat, email, and phone calls. You will be the first point of contact for clients seeking assistance and your role will involve handling client queries, providing clear and polite responses in fluent English, maintaining detailed records of client communications, and coordinating internally to ensure timely resolution of client issues. It is important to note that this role does not involve any face-to-face interaction with clients. To excel in this role, you must be a female candidate who is fluent in English, both verbally and in written communication. You should be comfortable working with chat, email, and phone support, possess a good typing speed and email etiquette, and have basic knowledge of computer and internet usage. A calm and professional communication style, along with prior experience in client/customer support, will be advantageous. Preferred skills for this role include familiarity with CRM tools or ticketing systems, good listening skills with attention to detail, the ability to handle multiple queries simultaneously, and a positive, client-focused attitude. This is a full-time, permanent position with benefits such as cell phone reimbursement, paid sick time, and a performance bonus. The work schedule is during the day shift, and the work location is online, with no in-person interactions required.,

LOCATION: Remote , India, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune HOURS: 8:30 a.m. - 5:00 p.m. EST JOB SUMMARY: We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong foundation in technical support and excellent communication skills. This role involves providing front-line support to end-users, diagnosing technical issues, and escalating complex problems to senior IT staff. The position requires a service-oriented approach, strong troubleshooting capabilities, and the ability to operate effectively in a team environment. RESPONSIBILITIES AND DUTIES: Create, respond to, and resolve IT support tickets; escalate unresolved issues to appropriate team members. Support and maintain all PCs, printers, peripherals, and perform basic LAN/WAN troubleshooting. Diagnose hardware and software issues and implement effective solutions independently. Update and contribute to the internal Knowledge Base to improve team efficiency. Adhere to standard IT support procedures, ensuring proper documentation and issue resolution. Collaborate with senior IT staff on ongoing and upcoming projects (e.g., Windows 10 migration, Office 365 deployment). Demonstrate accountability by taking ownership of assigned issues with minimal supervision after training. WORKING CONDITIONS: The role requires flexible working hours to collaborate effectively with U.S.-based teams, primarily operating in Eastern Standard Time (EST). A reliable internet connection and a professional home office setup are essential for virtual meetings, secure procurement systems, and data access. The position may occasionally involve early morning or evening meetings to accommodate cross-time-zone coordination. The role also involves extended periods of computer use and regular engagement through digital communication tools. Basic Active Directory (AD) and email account maintenance. HTML/Web design and website troubleshooting. Desktop/laptop repair, hardware replacement, and system rebuilds. Strong multitasking abilities and experience handling time-sensitive issues. Excellent verbal and written communication skills. Must be self-motivated, reliable, and capable of working independently or as part of a team. PREFERRED: Working knowledge of mobile devices to include iPhone, iPad, Surface, etc. Mac OS, iOS Dreamweaver Crystal Reports, SQLuated

We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST) . This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions. Location - Chennai (Hybrid Model) Key Responsibilities: Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST) , ensuring seamless communication with US teams using fluent US English. Manage and maintain accurate hardware and software inventory records. Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly. Collaborate closely with the technology team to escalate and resolve complex technical problems. Coordinate effectively with the US team to quickly address and resolve IT incidents and service requests, minimizing downtime and preventing revenue loss. Maintain clear and professional communication to avoid any misunderstandings or delays. Required Skills & Qualifications: Excellent proficiency in US English, both spoken and written, to facilitate clear communication with US-based teams. Proven experience in hardware and software inventory management. Strong troubleshooting skills for IT systems, printers, and applications. Ability to work efficiently during night shifts with minimal supervision . Strong coordination and interpersonal skills to work effectively with international teams. Technical aptitude with a proactive approach to problem-solving. Preferred Candidate: Prior experience supporting US teams or working in a US time zone. Familiarity with ticketing systems and IT service management processes. Company Website https://www.lifecell.in/ Apply here for Faster response from HR Team - https://forms.gle/UMmuZQQ8cocU9EsQ9

As a Sales & Operations Executive at EaseMyTrip Franchise in Nashik, you will play a crucial role in assisting customers to create unforgettable travel experiences. If you are passionate about travel and customer service, this opportunity is for you. Your primary responsibilities will include handling flight, hotel, train, and holiday bookings through the EaseMyTrip platform. You will engage with walk-in clients, understand their travel needs, and provide them with the best options available. Additionally, you will assist in marketing efforts such as local promotions and social media updates. Ensuring smooth operations and delivering excellent after-sales service will be key priorities, along with supporting vendor and backend communication. To excel in this role, you must possess excellent communication and sales skills. A basic knowledge of travel portals and ticketing systems is essential. Proficiency in MS Office and email handling is required. A customer-first attitude, along with being smart, polite, and confident, will contribute to your success in this position. You should be based in Nashik or be willing to relocate to the area. Joining our team offers you a friendly and growing work environment, the opportunity to grow with one of India's leading travel brands, incentives, and performance-based bonuses. You will also gain valuable learning and exposure in the travel industry. If you are ready to embark on this exciting journey with us, please send your CV to [business.himanshuakolkar@gmail.com] or DM us directly. Let's work together to create amazing travel experiences at EaseMyTrip Nashik.,

We are looking for a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. As an L3 Support Specialist, your responsibilities will include providing Level 3 support for Veeva Vault applications, which involves issue resolution, root cause analysis, and escalation management. You will collaborate with business stakeholders to gather and understand functional requirements, translating these needs into technical solutions or coordinating with external technical teams for implementation. It is essential to proactively identify technical risks or blockers, ensuring timely communication and resolution. Maintaining documentation for support processes, known issues, and resolutions will be a crucial part of your role. Additionally, you will participate in IT change management and release activities & documentation as needed. The required skills and qualifications for this role include Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin), experience in L3 application support, a solid understanding of functional business processes in regulated environments, excellent problem-solving and analytical skills, ability to work independently and as part of a collaborative team, as well as experience with ticketing systems (e.g., ServiceNow, Jira). Desired qualifications for the role include exposure to Veeva Medical (e.g., Promomats, CRM, etc.), experience with REST API, proficiency in JAVA, Python, Azure Datafactory, experience with SDKs & Excel VBA. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for customer-facing teams in the Life Sciences industry. With a product-driven mindset and world-class engineering, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains.,

As a Customer Service Associate at Fusion CX in Bangalore, you will have the opportunity to be part of a dynamic team that supports telecom client services. Your role will involve interacting with customers through phone, email, and chat to address inquiries, resolve order-related issues, and ensure a high level of professionalism and empathy in every interaction. Key Responsibilities: - Serve as the initial point of contact for customer inquiries related to orders via phone, email, and chat. - Triage and resolve service/order-related requests promptly and accurately. - Manage transactional queues concerning scheduling, order status, and account information. - Respond to customer emails and chats in a clear and professional manner. - Conduct outbound calls and handle inbound contacts to facilitate timely query resolution. - Identify and escalate cases beyond Tier 1 support scope. - Collaborate with internal departments to address order constraints and delays. - Ensure thorough resolution and documentation of each issue with a focus on compliance and accuracy. - Provide feedback to internal teams for process enhancement. - Deliver high-quality service while meeting key performance indicators like customer satisfaction and response time. Job Requirements: - 2 years of experience in a call center or customer service environment (Telecom experience is preferred). - Strong verbal and written communication skills in English. - Ability to handle challenging situations with professionalism and empathy. - Active listening skills, detail-oriented, and capable of building rapport with customers. - Proficiency in Microsoft Office tools and digital communication platforms. - Organized, detail-oriented, and able to work effectively under pressure. Desired Skills: - Understanding of order lifecycle management and customer support workflows. - Ability to work towards performance goals and quality metrics. - Strong problem-solving skills and a sense of urgency in task execution. - Effective multitasking and prioritization in a fast-paced environment. - Familiarity with CRM tools and ticketing systems is a plus. Shift: US Shift (Night shift hours) Joining Fusion CX as a Customer Service Associate in Bangalore offers more than just a job opportunity. It provides a platform for meaningful career growth with training, teamwork, and advancement opportunities. With a focus on communication, performance, and mentorship, Fusion CX nurtures your professional development. You will be part of a global network with a presence in over fifteen countries and fifty delivery centers, offering exposure to international projects and structured development tracks. If you are looking for a stable, challenging, and rewarding career in Bangalore, Fusion CX is the place to start your journey.,

You are a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. Your responsibilities include providing Level 3 support for Veeva Vault applications, resolving issues, analyzing root causes, and managing escalations. You will collaborate with business stakeholders to gather and understand functional requirements, translate business needs into technical solutions, and coordinate with external technical teams for implementation. Identifying technical risks or blockers proactively, ensuring timely communication and resolution is a key aspect of your role. Additionally, you will maintain documentation for support processes, known issues, and resolutions, and participate in IT change management and release activities & documentation as needed. Required skills and qualifications for this role include Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin), experience in L3 application support, a solid understanding of functional business processes in regulated environments, excellent problem-solving and analytical skills, ability to work independently and as part of a collaborative team, and experience with ticketing systems (e.g., ServiceNow, Jira). Desired qualifications include exposure to Veeva Medical (e.g., Promomats, CRM), experience with REST API, JAVA, Python, Azure Datafactory, experience with SDKs, and Excel VBA. FocalCXM is passionate about empowering customer-facing teams in the Life Sciences industry, with a focus on delivering exceptional user experiences and maximizing investments in enterprise platforms. They are a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for Pharma, MedTech, and Animal Health sectors worldwide. FocalCXM transforms the employee and customer experience for organizations through innovative digital solutions, building high-performing teams that deliver measurable value to the Life Sciences sector. Their core values include Love, Integrity, Teamwork, Tenkaizen, Leadership, and Excellence. The team at FocalCXM specializes in Veeva, Salesforce, and AWS, delivering robust and scalable solutions tailored for the Life Sciences and IT domains.,

As a Customer Support Executive, your primary responsibility will be to handle customer interactions through various channels such as phone, email, chat, or social media in a timely and professional manner. You will play a crucial role in resolving product or service complaints by identifying the root cause and providing effective solutions to ensure an excellent customer experience. It will be essential for you to maintain accurate records of customer interactions, update information in the system, and collaborate with internal departments for issue resolution. Your role will also involve following up with customers to guarantee that their concerns are addressed satisfactorily and to maintain positive customer relationships. Ideal candidates for this position should possess a Bachelor's degree in any stream, with excellent verbal and written communication skills, strong problem-solving abilities, and the capacity to handle high-pressure situations with professionalism. Familiarity with CRM tools, MS Office, and ticketing systems will be advantageous, along with a customer-first attitude, empathy, and patience. Additionally, you should demonstrate willingness to learn and adapt quickly, multitask efficiently, and manage time effectively. This role requires a customer-oriented mindset and a proactive approach to ensuring customer satisfaction and retention. The job offers full-time, permanent employment with benefits such as cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, and Provident Fund. Proficiency in English and Hindi is preferred, and the work location is in person at Udaipur.,

The ideal candidate for this role will have experience in all aspects of Windows Server, including installation, configuration, administration, troubleshooting, and best practices. You should also possess expertise with virtualization platforms such as VMware, Hyper-V, and Citrix XenServer, as well as Windows Server performance tuning. Your responsibilities will include demonstrating strong troubleshooting skills to resolve Windows Server issues, perform problem fixing, conduct root cause analysis, and configure systems effectively. It is essential to be familiar with enterprise monitoring systems, ticketing systems, server backups, restores, Active Directory, and Windows technologies like DNS and DHCP. Additionally, you should have exposure to scripting for automating daily tasks and disaster recovery procedures. This is a full-time position with benefits including health insurance and Provident Fund. The work location is in-person.,

As a Customer Support Specialist, you will be the frontline expert responsible for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. Your role will involve acting as a liaison between customers, internal teams, and financial institutions to ensure timely, empathetic, and effective resolution while also identifying root causes and driving continuous improvement. Your key responsibilities will include monitoring and managing the escalation queue to ensure timely response and resolution, managing complaints received from the Reserve Bank of India, investigating and resolving escalated customer issues with a focus on root cause analysis, collaborating with internal teams and financial institutions to resolve the escalated cases, maintaining detailed documentation of escalated cases and actions taken, providing feedback to frontline agents to reduce future escalations, identifying trends in escalations and recommending process or policy improvements, and ensuring all escalations are handled in accordance with SLAs and quality standards. The ideal candidate for this role will have 5-6 years of experience in customer service, with at least 2 years of experience in managing escalations or critical task queues. You should possess strong problem-solving and conflict-resolution skills, excellent verbal and written communication abilities, the capacity to remain calm and professional under pressure, proficiency in ticketing systems, strong organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.,

We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST) . This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions. Key Responsibilities: Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST) , ensuring seamless communication with US teams using fluent US English. Manage and maintain accurate hardware and software inventory records. Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly. Collaborate closely with the technology team to escalate and resolve complex technical problems. Coordinate effectively with the US team to quickly address and resolve IT incidents and service requests, minimizing downtime and preventing revenue loss. Maintain clear and professional communication to avoid any misunderstandings or delays. Required Skills & Qualifications: Excellent proficiency in US English, both spoken and written, to facilitate clear communication with US-based teams. Proven experience in hardware and software inventory management. Strong troubleshooting skills for IT systems, printers, and applications. Ability to work efficiently during night shifts with minimal supervision . Strong coordination and interpersonal skills to work effectively with international teams. Technical aptitude with a proactive approach to problem-solving. Preferred Candidate: Prior experience supporting US teams or working in a US time zone. Familiarity with ticketing systems and IT service management processes. Company Website https://www.lifecell.in/ HR Vaishnavi Email: vaishnavi.g@lifecell.in

Overview: The Salesforce Helpdesk Support L1 role is responsible for providing initial-level technical support and troubleshooting for Salesforce users within the organization. The primary goal is to effectively resolve user inquiries and issues, ensuring efficient and seamless Salesforce usage. Shift: US Key Responsibilities: Strong understanding of Salesforce fundamentals, including user interface, data management, and reporting. Ability to analyze and troubleshoot technical issues effectively. Diagnose and resolve common Salesforce issues, such as login problems, data entry errors, and report generation difficulties. Excellent communication and interpersonal skills, strong customer service orientation. Proficiency in using Microsoft Office applications, familiarity with remote support tools and ticketing systems. Strong problem-solving skills and attention to detail. Identify issues that require escalation to higher-level support or development teams. Need to work closely with other teams. Salesforce platform is constantly evolving, so a candidate needs to be committed to continuous learning and staying up-to-date with the latest features and best practices. Preferred Skills and Qualifications: Bachelor's degree in a related field or equivalent practical experience. Minimum of 1-3 years of experience in Salesforce Administration. Familiarity with Salesforce Sales Cloud, Service Cloud, AppExchange, Lightning and other Salesforce modules. Must have experience in creating business requirement documents. Certification in Salesforce Administration or a related field. Experience with other CRM and ERP systems a bonus. Company Culture: At Avanciers, we foster a culture of collaboration, innovation, and respect. Our values center around integrity, excellence, and continuous improvement. We strive to create an inclusive environment where every voice is valued, and diversity is celebrated. Equal Opportunity Employer: ,