247 Ticketing Systems Jobs - Page 10

We are seeking a skilled IT Engineer fluent in US English to support our growing employee base during night shifts (9:30 PM to 6:00 AM IST) . This role is critical to ensure prompt resolution of hardware and software issues while maintaining smooth coordination with our US teams to avoid business disruptions. Key Responsibilities: Provide efficient IT support during night shifts (9:30 PM 6:00 AM IST) , ensuring seamless communication with US teams using fluent US English. Manage and maintain accurate hardware and software inventory records. Troubleshoot and resolve hardware and software issues related to systems, printers, and applications promptly. Collaborate closely with the technology te...

Overview: The Salesforce Helpdesk Support L1 role is responsible for providing initial-level technical support and troubleshooting for Salesforce users within the organization. The primary goal is to effectively resolve user inquiries and issues, ensuring efficient and seamless Salesforce usage. Shift: US Key Responsibilities: Strong understanding of Salesforce fundamentals, including user interface, data management, and reporting. Ability to analyze and troubleshoot technical issues effectively. Diagnose and resolve common Salesforce issues, such as login problems, data entry errors, and report generation difficulties. Excellent communication and interpersonal skills, strong customer servic...

The Helpdesk Technician will be responsible for providing first-level IT support within the Data Centre Management Operations Centre (DCMOC). This role includes monitoring, troubleshooting, and coordinating incident resolutions to ensure optimal performance of data centre operations. Key Responsibilities: Helpdesk Support & Incident Management: - Act as the first point of contact for IT support requests related to data centre operations. - Monitor alerts, tickets, and system notifications to detect and escalate issues promptly. - Log, track, and resolve hardware, software, and network issues in the ticketing system. - Troubleshoot connectivity, server, storage, and application-related issues...

You will be responsible for providing Level 1 technical support for desktop-related issues, encompassing both hardware and software problems. Your tasks will include installing, configuring, and troubleshooting desktop operating systems and applications such as Windows, macOS, and Linux. It will be your duty to manage and uphold desktop security solutions, which involve antivirus and malware protection. You are expected to respond promptly to incidents and service requests within the agreed Service Level Agreement (SLA) timeframes. Collaboration with Level 1 support is essential, and you must escalate issues to Level 2 support or relevant teams when necessary. Root cause analysis is vital, a...

Job Description: At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. We have successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners. Changing the way math is learned, we are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, the aim is to eradicate Math Phobia globally and enable students to pursue careers in STEM Fields, Coding, Analytics, AI, and more by ensuring their core math fundamentals are strong. Neelakantha Bhanu Prakash, the Founder & CEO, is the world's fastest human calculator and India's mental math Olympic Go...

Key Responsibilities: Operating Systems: Manage and maintain various Windows operating systems (XP, Vista, Seven, Eight, Ten, Eleven) and Android devices. Software Packages: Proficient in using and troubleshooting Microsoft Office suite (Word, Excel, PowerPoint). KYC Operations: Conduct document verification using the latest technology. Scrutinize forms, verify, and open accounts in DP and KYC back office. Modify KRA & CKYC uploads in relevant software. Database Management: Handle SQL databases (SQL 2008, 2012) including creation, backup, and restoration. Odin Software: Install and manage Odin Manager software. Install and configure various roles such as Admin, Chief, Diet, Dealer, WebAdmin,...

Lead a team of 8-10 support professionals across technical, functional, and infrastructure domains Design and manage shift schedules to ensure 24/5 support coverage

10-12 years of experience as a Business Analyst, particularly working on forms mapping or related ticketing systems. Experience working in any of the following domain Insurance Claims forms and risk assessments Regulatory and compliance forms for underwriting Healthcare Electronic health records (EHR) and medical records forms Banking and Finance Loan and mortgage applications Investment account opening forms Public Sector Tax forms Immigration and visa applications Benefit and social service enrollment forms Experience managing demand tickets or service requests in a business or IT setting. Proficiency in forms mapping and design. Experience with business analysis tools for documenting and ...

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobilit...

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor t...

Job Summary: Our company is seeking an experienced Assistant Manager-Technical Support to join our team. The ideal candidate would be responsible for managing a team of technical support engineers who assist customers using our Internet of Things (IoT) devices. The Technical Support Manager will be responsible for troubleshooting complex technical issues and managing the support process, ensuring timely resolution of customer issues. This role will require the ability to work night shifts, and the candidate must be comfortable working late hours. Key Responsibilities: Manage a team of technical support engineers to ensure customer issues are resolved promptly Monitor and manage the support q...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring s...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

We are seeking a highly organized and customer-focusedSupport Services Coordinatorto join our dynamic team at Ahead Foundry, a leader in technology solutions. The ideal candidate will act as the central point of contact for coordinating customer support services, ensuring efficient issue resolution, and maintaining elevated levels of client satisfaction. This role requires excellent communication, multitasking, problem-solving skills, and a strong understanding of technical support processes. Key Responsibilities Customer Support Coordination: Serve as the primary liaison between customers and the required teams Manage incoming support requests via phone, email, and ticketing systems, ensuri...

Design and manage enterprise network solutions across DDI, Extranet, and Load Balancing. Ensure secure partner connectivity, scalable architecture, and Tier-3 support for business and industrial networks Required Candidate profile Experienced in DDI (DNS/DHCP/IPAM), extranet integration, and load balancing. Skilled in secure design, hybrid cloud operations, troubleshooting, stakeholder management, and lifecycle governance.

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of O...