273 Ticketing System Jobs - Page 9

We are seeking a skilled Workday Technical Professional with strong hands-on experience in Workday technologies. You will be responsible for developing and supporting integrations using EIB, Cloud Connect, and Workday Studio. This role requires experience in at least two full Workday implementations, proficiency in troubleshooting and resolving system problems, and a solid understanding of integrations and data flows with third-party systems. Roles & Responsibilities: Utilize strong hands-on experience in Workday technologies such as EIB, Cloud Connect (PICOF, PECI, CCW, CCB), Business Process Framework, and Security . Develop complex integrations using Workday Studio . Apply expertise in XM...

As a Solution Architect in our IT Services industry based in Chennai, Tamil Nadu, India, you will be responsible for configuring and managing various Cloud Services. In this full-time position, with over 15 years of work experience, you will play a key role in handling escalated production issues, problem tickets, and providing effective solutions. Your expertise will guide the support team in troubleshooting activities and ensure timely resolution of customer issues. Your primary responsibilities will include taking ownership of reported customer problems, conducting in-depth research, diagnosing issues, and identifying optimal solutions to address customer concerns. A strong background in ...

As a Sr. Executive - Customer Support at Wooden Street, you will play a vital role in defining and implementing a long-term strategic roadmap to deliver a world-class white glove managed service experience to our valued clients. Your primary responsibilities will include overseeing and managing a team that handles Managed Services tasks through email, phone, and chat channels, ensuring exceptional service delivery based on client tiering. You will collaborate with support consultants to mentor and train team members, enhancing their understanding of company functionality and underlying processes. Additionally, it will be your responsibility to uphold all Service Level Agreements (SLAs) and a...

Qualcomm India Private Limited is seeking a dedicated individual to join the Information Technology Group as part of the Cyber Security Engineering team. As a member of this team, you will play a crucial role in supporting 24x7 operations, which may involve working night and weekend shifts on a rotational basis to meet the organization's business requirements. Your primary responsibilities will include monitoring and triaging security events received by the SOC/CDC from various sources such as social engineering attacks, malware, DDoS, data exfiltration, ransomware, among others. You will be expected to follow standard operating procedures to triage events for the first 20 minutes, engaging ...

You will join our team for a 6-month engagement in either Dubai or Abu Dhabi as an experienced EBS Support Resource. Your primary responsibility will be to provide Level 1 support for E-Business Suite (EBS) with a focus on the Finance, Procurement, and HR modules. This role entails troubleshooting basic issues, adhering to Standard Operating Procedures (SOPs), documenting all incidents in the ticketing system, and escalating complex problems to Level 2 support when necessary. Your key responsibilities will include providing support for EBS across the Finance, Procurement, and HR modules, resolving basic issues using established SOPs, documenting all incidents and solutions in the ticketing s...

EisnerAmper is looking for a Technician to become a valuable member of the Helpdesk team in our Mumbai office. We are looking for an individual who excels in a dynamic environment and is dedicated to delivering outstanding services to clients. Your responsibilities will include being available in the Help Desk hunt group to answer incoming support calls, taking ownership of end user incidents and ensuring their resolution, conducting research and troubleshooting to identify solutions for system issues, and escalating unresolved matters to the appropriate internal teams following established procedures. You will also be responsible for monitoring the incident queue, processing incidents promp...

You should have a strong understanding of purchasing workflows, supplier management, and account processes. Familiarity with tax regulations and subledger accounting procedures is required. Experience with Oracle inventory management modules for at least 7 years and proficiency in BI reporting tools for financial analytics is essential. You should be able to handle organization and location configuration in Oracle and have knowledge of month-end and quarter-end procedures. In this role, you will need to collaborate with cross-functional teams, have excellent problem-solving skills, and be able to work under pressure during critical business periods. Strong communication and documentation ski...

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their s...

Roles and Responsibilities : Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combinat...

Roles and Responsibilities : Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers. User Account administration, File and Printer administration Patch administration and deployment, Fine-tune the system for optimal performance. Troubleshooting Clusters and related issues in a SAN environment Troubleshooting Hardware and Operating system related issue Experience with OS, Installation, Upgrades and Patching. Hyper-V Administration Management Strong experience using Active Directory, DHCP, DNS, IIS 6. 0/7. 0, FTP, Print Server, Group Policy, WSUS, etc Establish and implement policies, procedures, and technologies to ensure Windows system ...

As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person interactions. Your primary duties will involve diagnosing and resolving hardware and software issues reported by users in a timely and efficient manner. It will be crucial to log and track support requests in the ticketing system to ensure proper documentation and resolution. In this role, you will play a key part in escalating complex issues to higher support tiers when necessary while maintaining clear communication with the end-users throughout the process. Additionally, you will assist in setting up and configuring new hardware and softwar...

As a Technician at EisnerAmper's Mumbai office, you will be an integral part of the Helpdesk team, providing exceptional services to clients in a growing environment. Your main responsibilities will include being logged into the Help Desk hunt group to answer support calls, taking ownership of end user incidents, troubleshooting system issues, escalating unresolved issues, monitoring incident queues, providing detailed work notes, following up with users, updating incident tickets, performing remote troubleshooting for computers and mobile devices, installing and configuring hardware and applications, and working as part of a team of technicians while also being capable of working independen...

Role : CS Core - IMS Engineer Location : Chennai Experience : 3+ Yrs Employment Type : Full Time, Permanent Working mode : Regular Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding tea...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Ticket Processing & Queue Management Handle escalated tickets, work with EDM SME & Lead to address complex data issues Participate in daily team huddles Weekly HRBP Connects Prepare monthly reports on ticket volume Process Compliance & Audit Support Required Candidate profile 2-4 years of experience in employee data management or HRIS operations Familiarity with HRIS platforms, Workday, data privacy regulations & compliance standards

As the Laptop Asset Management and Software Management Coordinator, you will be responsible for coordinating the shipping, receiving, imaging, and repairs of IT equipment with vendors across multiple locations including the US, UK, Germany, Mexico, and Uruguay. You will track new hire forecasts, manage current device stock, and make recommendations for purchases or disposals as needed. Additionally, you will provide charge back details to Finance for purchased items and ensure that Hacketts inventory is kept up to date. In terms of Software Management, you will be tasked with obtaining approvals, provisioning, and tracking software licenses. You will also be responsible for auditing software...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

As a Laptop Asset and Software Management Specialist, you will be responsible for coordinating the shipping, receiving, imaging, and repairs of IT equipment with vendors across various locations including the US, UK, Germany, Mexico, and Uruguay. You will track new hire forecasts, monitor current stock levels of devices, and make recommendations for purchases or disposals as needed. Additionally, you will provide chargeback details to the Finance department for all purchased items and ensure that Hackett's inventory is accurately maintained. In terms of software management, you will be required to obtain approvals, provision software licenses, and maintain a record of all software usage. You...

EisnerAmper is looking for a Technician to join the Helpdesk team in their Mumbai office. They seek an individual who excels in a dynamic environment and is committed to delivering exceptional services to clients. Your responsibilities will include being available on the Help Desk hunt group to respond to incoming support calls, taking charge of end user incidents from start to finish, troubleshooting system issues, escalating unresolved issues to the appropriate internal teams, managing incident queues within defined ticket SLAs, providing detailed work notes, following up with users post-resolution, updating incident tickets, and performing remote troubleshooting for computers and mobile d...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...