267 Ticketing System Jobs - Page 8

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

You are a skilled and dedicated System Administrator responsible for managing and maintaining the IT infrastructure at SyamaDynamic Integrated Services PVT. LTD. Your role involves handling server management, networking, cloud services, and desktop support. You will be managing website platforms, security systems, and providing support for various IT-related tasks. As a System Administrator, you will administer, maintain, and troubleshoot servers running on Linux and Windows platforms. Regular updates, patches, and backups are part of your responsibilities. You will configure and manage firewalls to ensure network security, oversee networking tasks, and set up and maintain network infrastruc...

As a Global HR Process & Application Professional at Epiroc, you will play a crucial role in ensuring an excellent user experience for Epiroc employees within core HR applications. Your primary focus will be on innovative and flexible system solutions, delivering rapid and outstanding service and support. You will work collaboratively with a diverse team of specialists to maximize the business impact through your expertise in global HR applications including Big Data, automation, and integrations. Your responsibilities will include being the ambassador for global HR applications like SuccessFactors, Service Now, Power BI, etc., and serving as the first point of contact for users. You will dr...

A day in your life at MKS will involve partnering with IT Shared Services to provide remote support for all IT requirements, incidents, and queries as an IT Support for the Global Service Desk. Reporting to the Lead GSD, you will play a crucial role in ensuring timely and effective technical support to global internal users. This includes resolving hardware, software, and network issues while monitoring and managing helpdesk tickets to prioritize and resolve incidents within established timelines. Your impact will be significant as you conduct training sessions and create documentation to help users understand and utilize IT systems effectively. Additionally, you will be responsible for cont...

Having the sound knowledge of CRM, Assign tickets to the appropriate teams or technicians based on issue type and priority Maintain clear communication with end-users regarding ticket status and updates. Skills : - CRM, ticketing system , Answer and log all incoming calls, emails, and messages

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect ...

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect ...

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceed...

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations. Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner. - Identify, troubleshoot, and resolve product or service issues reported by customers. - Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution. - Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up. - Provide accurate information about product features, updates, and troubleshooting steps. - Document all cus...

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, p...

Emperen Technologies, founded in 2010, is a client-focused, values-driven consulting company that delivers real results. We have successfully implemented the visions of numerous Fortune 500, non-profit, and startup companies. Our business is designed around scalability to meet the critical needs of modern, technology-driven organizations. Through a tailored, seamless delivery model, we help our clients grow and succeed in a complex technological landscape. Emperen Technologies continues to attract top talent inspired by our vision and commitment to improvement. Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will ...

As an ideal candidate for this role, you should have a strong background in network infrastructure and security. You must have hands-on experience working with Firewalls, Switches, Routers, and Wi-Fi AP or controller devices. It is essential that you can provide details of the models and firmware versions running on these devices, along with your proficiency in CLI or GUI, firmware upgrades, and failsafe restores. Additionally, you should be familiar with handling IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be clearly defined, whether at a beginner, moderate, or advanced level. Experience in buildi...

Greetings from Delhivery Ltd. As India's largest fully integrated logistics provider, we are on a mission to create the operating system for commerce by combining top-notch infrastructure, high-quality logistics operations, and advanced engineering and technology capabilities. Since our establishment in 2011, our dedicated team has successfully processed over 2 billion orders nationwide. With a widespread network covering every state and servicing more than 18,700+ pin codes, we operate 24 automated sort centres, 94 gateways, 2880 direct delivery centres, and boast a workforce of over 57,000 individuals, enabling us to provide seamless delivery services 24/7, 365 days a year. We are currentl...

The key purpose of this job is to assist the Technology Department in supporting the production staff. We are seeking bright, motivated, and enthusiastic Tech Juniors with a passion for working within VFX. Your responsibilities will include OS installation and support for Linux, OSX, and Windows systems. You will directly support all employees in the facility, including carrying out workstation moves efficiently. Additionally, you will manage requests for peripherals and equipment, deal with vendors for part replacements, and use a ticketing system to log technical issues. You will be responsible for ensuring image quality control by monitoring calibrations and maintaining viewing environmen...

As a SOC Analyst at our organization based in Cochin, you will be responsible for kickstarting your career in Cybersecurity by efficiently triaging alerts and escalating them when needed. We are seeking a dynamic individual in the early stages of their career, who exhibits a strong passion for Technology and Cybersecurity, to be a part of our expanding IT Security team. Your main responsibilities will include triaging the most recent SIEM and monitoring alerts, evaluating their importance and urgency, investigating, documenting, and reporting any information security issues, as well as staying updated on emerging trends. Additionally, you will be conducting threat and vulnerability analysis ...

You should have a minimum of 2 years of experience as a Customer Support Analyst with expertise in installing and configuring computer systems and applications. Your main responsibilities will include responding to customer inquiries, troubleshooting and resolving challenges, as well as maintaining and monitoring computer networks and hardware. You will also be expected to resolve technical issues related to network interruptions and keep a detailed log of system updates. Experience with any ticketing system will be advantageous. To qualify for this role, you should possess strong problem-solving and troubleshooting skills, along with a background in IT education. Knowledge of ticketing syst...

As a Junior Network Engineer, you will work closely with senior network engineers and IT professionals to assist in the design, implementation, maintenance, and support of our company's network infrastructure. Your responsibilities will include monitoring network performance, troubleshooting network issues, implementing network security measures, providing technical support to end-users, collaborating with cross-functional teams on network projects, and documenting network configurations and procedures. You must have excellent communication skills, both oral and written, along with knowledge of WAN/LAN networks with dynamic routing protocols and a good understanding of BGP networks and basic...

The ideal candidate for this position should have 5-7 years of experience with the following skill set: - Experience with network configuration and management including VLANs, Switch Configuration, Gateways, and Firewalls. - Hands-on experience with Oracle/Netapp or any storage systems. - Proficiency in Linux servers and system administration, specifically Ubuntu, Debian, and Pxe installation of Linux machines. As a member of the team, your roles and responsibilities will include: - Demonstrating proficiency in communication, both verbal and written, in English. - Utilizing hands-on experience with Cfengine or Chef. - Patching Linux devices and managing Oracle/Netapp or any storage systems. ...

As the Technical Support Specialist, you will be the primary point of contact for the Store/Warehouse team, offering assistance with technical issues either over the phone or through email. Your responsibilities will include diagnosing and troubleshooting technical problems efficiently, ensuring that the team receives proper guidance and solutions. It will be essential to accurately log all service requests in the ticketing system for documentation and follow-up purposes. You will be tasked with monitoring incident queues, prioritizing tasks, and ensuring that tickets are resolved within the defined Service Level Agreements (SLAs). Collaboration with other IT teams will be necessary to escal...

We are seeking a skilled Workday Technical Professional with strong hands-on experience in Workday technologies. You will be responsible for developing and supporting integrations using EIB, Cloud Connect, and Workday Studio. This role requires experience in at least two full Workday implementations, proficiency in troubleshooting and resolving system problems, and a solid understanding of integrations and data flows with third-party systems. Roles & Responsibilities: Utilize strong hands-on experience in Workday technologies such as EIB, Cloud Connect (PICOF, PECI, CCW, CCB), Business Process Framework, and Security . Develop complex integrations using Workday Studio . Apply expertise in XM...

As a Solution Architect in our IT Services industry based in Chennai, Tamil Nadu, India, you will be responsible for configuring and managing various Cloud Services. In this full-time position, with over 15 years of work experience, you will play a key role in handling escalated production issues, problem tickets, and providing effective solutions. Your expertise will guide the support team in troubleshooting activities and ensure timely resolution of customer issues. Your primary responsibilities will include taking ownership of reported customer problems, conducting in-depth research, diagnosing issues, and identifying optimal solutions to address customer concerns. A strong background in ...

As a Sr. Executive - Customer Support at Wooden Street, you will play a vital role in defining and implementing a long-term strategic roadmap to deliver a world-class white glove managed service experience to our valued clients. Your primary responsibilities will include overseeing and managing a team that handles Managed Services tasks through email, phone, and chat channels, ensuring exceptional service delivery based on client tiering. You will collaborate with support consultants to mentor and train team members, enhancing their understanding of company functionality and underlying processes. Additionally, it will be your responsibility to uphold all Service Level Agreements (SLAs) and a...

Qualcomm India Private Limited is seeking a dedicated individual to join the Information Technology Group as part of the Cyber Security Engineering team. As a member of this team, you will play a crucial role in supporting 24x7 operations, which may involve working night and weekend shifts on a rotational basis to meet the organization's business requirements. Your primary responsibilities will include monitoring and triaging security events received by the SOC/CDC from various sources such as social engineering attacks, malware, DDoS, data exfiltration, ransomware, among others. You will be expected to follow standard operating procedures to triage events for the first 20 minutes, engaging ...

You will join our team for a 6-month engagement in either Dubai or Abu Dhabi as an experienced EBS Support Resource. Your primary responsibility will be to provide Level 1 support for E-Business Suite (EBS) with a focus on the Finance, Procurement, and HR modules. This role entails troubleshooting basic issues, adhering to Standard Operating Procedures (SOPs), documenting all incidents in the ticketing system, and escalating complex problems to Level 2 support when necessary. Your key responsibilities will include providing support for EBS across the Finance, Procurement, and HR modules, resolving basic issues using established SOPs, documenting all incidents and solutions in the ticketing s...

EisnerAmper is looking for a Technician to become a valuable member of the Helpdesk team in our Mumbai office. We are looking for an individual who excels in a dynamic environment and is dedicated to delivering outstanding services to clients. Your responsibilities will include being available in the Help Desk hunt group to answer incoming support calls, taking ownership of end user incidents and ensuring their resolution, conducting research and troubleshooting to identify solutions for system issues, and escalating unresolved matters to the appropriate internal teams following established procedures. You will also be responsible for monitoring the incident queue, processing incidents promp...