126 Ticketing System Jobs - Page 5

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

#Skill Service Desk Analysis #Notice PeriodImmediate #Employment TypeContract #Job Description Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications. Communication Skills: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users. Problem-Solving: Effective troubleshooting and analytical skills with a focus on customer satisfaction. Coverage Should be ready to work in 24/7 environment.

Able to handle major incident Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations SME for 1 of 3 technologies (i.e. Routing & Switching or Network Security (Firewalls Load balancers and Proxy) or Cisco SD-WAN) Minimum CCNP Scripting skills Pearl, Bash, Python. Incident, Problem, Change Management based on Ticketing System (ServiceNow, Remedy etc.) Strong troubleshooting and communication skills Additional Linux certifications (RHCSE, RHCSA) will be considered an advantage If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

Job Description Duration: Long Term Shift: 2 Remaining Positions: 1 Details: Job Description: Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures. Monitor group email inbox and enter into ticketing system. Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST) # Immediate start preferred Job Requirements Details: Job Requirement: Strong customer service skills with a passion to exceed customer expectations. Good analytical and problem solving skills. An understanding of ITIL v3. A passion and interest in learning a broad knowledge of hardware and software. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). Strong English written and verbal communication skills. Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences. Ability to work under stressful conditions. Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques. #LI-ONSITE#LI-AS1 Pay Range: $ 300000.00 - $ 600000.00

Degree -B.E Specialisation- Electronics/Telecommunications Responsibilities: Install, configure, and troubleshoot desktops, laptops, and printers. Provide technical support for Windows and basic networking issues. Handle ticketing system and escalate unresolved issues. Assist in software installations, updates, and patching. Ensure timely support for end-users in person and remotely.

Primary responsibilities Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support functions. Manage vendor repair and returns of defective equipment as necessary. Learn eDiscovery applications to assist with support across the organization. Maintain best practices on security for supported applications. Keep manager and other team members informed of trends, delays or complications that arise during the normal course of work. Collaborate with other IT team members as needed. Participate in creation and maintenance of IT standards and procedures. Participate in on call shift rotations periodically (including evenings and weekends). Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND behaviors Demonstrated ability to build, maintain and support workstation images. Demonstrated ability to work with vendors to procure, inventory, repair, and manage computing assets. Experience managing remote desktop, Citrix/VMware View/Cloud PC environments. Ability to effectively collaborate within an IT team with shared responsibilities. Working/practical knowledge of IP networking principles Working/practical knowledge of Active Directory, Exchange, and SharePoint Willing to be on-call for occasional night and/or weekend support. Prefer Microsoft certifications commensurate with position. ITIL V3 certification desired Experience with Service Now QUALIFICATIONS B.S. in Computer Science or a related field. 1+ years of previous service desk/end user support experience in a corporate environment. Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. Experience supporting Microsoft Office, Office 365 administration and other application software.

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Preference : Immediate joiner upto 1 Month NP. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Exp in IT support/virtual assistance for portals, emails, trackers, video tools Configure/fix login and platform issues for Gmail, Sheets, Zoom, WhatsApp Web, job boards, CRM Assist new joiners with tech setup Commission based model (No Fixed Salary)