379 Ticketing System Jobs - Page 4

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Customer Care Executive/Paytm process for our client. Job Title: Customer Care Executive Location : RasoolPura, Hyderabad Experience: 0-4 yrs Language : English & Malayalam are preferred Job Summary / Role Overview:- As a Customer Care Executive in the Paytm process, you will be the frontline support for Paytm customers, handling incoming queries related to payments, wallet issues, transaction failures, and general app support. Key Responsibilities:- Handle inbound customer calls and/or chats for Paytm users. Understand and troubleshoot payment-related issues such as wallet balance, refunds, transact...

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Customer Care Executive/Paytm process for our client. Job Title: Customer Care Executive Location : RasoolPura, Hyderabad Experience: 0-4 yrs Language : English & Malayalam are preferred Job Summary / Role Overview:- As a Customer Care Executive in the Paytm process, you will be the frontline support for Paytm customers, handling incoming queries related to payments, wallet issues, transaction failures, and general app support. Key Responsibilities:- Handle inbound customer calls and/or chats for Paytm users. Understand and troubleshoot payment-related issues such as wallet balance, refunds, transact...

Shift Timings : 7:00 am TO 15:00 pm IST Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Excellent in troubleshooting break/fix issues of windows and mac computers Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations. Maintain accurate records of work perfo...

Role Overview: As the OTS Tool DBA Tech Lead, you will be responsible for planning, driving, and executing the various tools Roadmap while keeping all stakeholders informed and in sync. You will work directly with dedicated teams to ensure technical roadmap alignment and project delivery as per the roadmap. Your role will involve providing operational support for managed tools and motivating team members to focus on technical development. Coordination with different teams within the Enterprise will be essential to ensure engagement and alignment to support the roadmap. Your technical approach will be hands-on to drive technical solutions effectively. Key Responsibilities: - Ensure availabili...

Overview Job Title: Software Support Specialist Location: Bangalore Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there's no better time to advance your career at Aptean. Are you ready for what's next, now We are! If being part of a dynamic, high growth organization excites you and you are a Software Support Specialist, and eager to learn and grow, then this opportunity is for you! Our fast-pace...

About Anchanto: At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce landscape in the region and become the most customer-centric company in our domain. We have a diverse and multicultural team that thrives on creativity and collaboration. At Anchanto, every team member enjoys the freedom and opportunities to realize and explore their full potential. We take great pride in crafting excellent and robust products that can reshape how businesses approach eCommerce ma...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patch...

Responsibilities Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e g : Software Developers, Customer Success/Accou...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Job Title : Planisware Administrator Location : Pune, IN - Hybrid (2-3 days) Duration : 9+ Months Need Immediate Joiners Job description : - Screening, Configuration, administration of Planisware - Making the link with the business Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, p...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through various channels such as phone, email, and in-person inquiries. Your key responsibilities will include: - Diagnosing and troubleshooting hardware and software issues reported by users. - Logging and tracking support requests in the ticketing system to ensure timely resolution. - Escalating complex issues to higher support tiers as necessary while maintaining communication with the user. - Assisting in the setup and configuration of new hardware and software for end-users. - Creating and maintaining documentation for common issues and solutions in the knowledge base. - Pr...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...