267 Ticketing System Jobs - Page 4

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Preference : Immediate joiner upto 1 Month NP. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentati...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, p...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Need Immediate Joiners Job description : - Screening, Configuration, administration of Planisware - Making the link with the business Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization - Support integration...

In this role, you will be responsible for managing laptop assets and software licenses. Your key responsibilities will include: - Coordinating the shipping, receiving, imaging, and repairs of laptops with IT vendors in multiple countries. - Tracking new hire forecasts and current stock of devices to recommend necessary purchases or disposals. - Providing charge back details to Finance for purchased items. - Keeping Hacketts inventory up to date. For software management, you will be required to: - Obtain approvals, provision, and track software licenses. - Provide charge back details to Finance for purchased software. - Conduct audits on software license usage during renewals. - Ensure Hacket...

As a SIEM - Security Center Operations Specialist at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for the following: - Understand and apply principles, concepts, technologies, and standards of the professional field - Apply research information gathering, analytical, and interpretation skills to problems of diverse scope - Write/create formal documentation such as reports, slide decks, and architecture diagrams - Lead and/or assist incident response efforts - Create content (queries, dashboards, reports, etc.) in industry-leading SIEM tools, such as Splunk - Support and participate in SOC engineering efforts such as tool integration, development of automation, scr...

Location : Gurugram (On-site) We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies. Responsibilities Provide first-line support for desktop systems, including hardware, software, and peripheral devices. Maintain accurate records of support requests and resolutions using our ticketing system. Participate in IT projects and initiatives as required. Assist in the setup and configuration of new hardware , Audio- Video Devices and software app...

Fluent in German, Must Know English, Microsoft Apps (M365, Office 365 Suite), Active Directory Management, SAP, Azure, Remote Desktop Tools, Ticketing System (ServiceNow) Description GSPANN is hiring a Service Desk Analyst who is fluent in German and English. The analyst will provide first-line assistance across O365, AD, SAP, Azure, and ServiceNow to provide seamless support delivery. Location: Gurugram Role Type: Full Time Published On: 3 October 2025 Experience: 1+ Years Share this job Description GSPANN is hiring a Service Desk Analyst who is fluent in German and English. The analyst will provide first-line assistance across O365, AD, SAP, Azure, and ServiceNow to provide seamless suppor...

Need candidates with 1 yr of exp in Desktop support in Gurugram Onsite . Please see the job Description : Handle basic troubleshooting for common and straightforward issues, such as password resets or account setup. Provide support through phone, email, or chat. Log and track issues in a ticketing system. Follow predefined workflows and scripts to resolve issues. Escalate more complex issues to L2 support when unable to resolve them. Document issues and solutions.

Role Overview: As a Member of the 24x7 Cloud Network Operations Centre, your primary responsibility will be to work on escalated/production issues and provide solutions within the defined SLA. You will also guide L1 engineers and collaborate with them in troubleshooting activities. It is essential to take ownership of customer-reported issues and ensure problems are resolved effectively. Your role will involve researching, diagnosing, troubleshooting, and identifying solutions to address customer concerns. Additionally, you should have strong knowledge in Server Administration for both Windows and Linux platforms and be willing to work in rotational shifts. Key Responsibilities: - Set up pro...

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and...

You will be responsible for providing technical support and assistance to customers through various channels such as phone, email, or chat. Your tasks will include identifying and diagnosing technical issues reported by customers, resolving technical problems efficiently, assisting customers with software installations and upgrades, and documenting and tracking customer issues in a ticketing system. Furthermore, you will collaborate with other teams to ensure timely resolution of customer issues. Key Responsibilities: - Provide technical support and assistance to customers - Identify and diagnose technical issues - Resolve technical problems in a timely manner - Assist customers with softwar...

As a Hitachi Storage Engineer at Hitachi Vantara in Hyderabad, you will be responsible for the following: - Extensive knowledge and working experience on the Hitachi Storage arrays including HUS, HCI, VSP G Series, and knowledge on HNAS and HCP. - Extensive knowledge and working experience on Brocade switches. - Knowledge on Hitachi tools like Tuning Manager, HDCA, Command Suite, HORCM, etc. - Knowledge (preferable) working on Opramp and ServiceNow. - Knowledge on Managing replication True Copy, HUR & HORCM. - Administering and knowledge in using HCS & HDCA. - Experience in coordination, validation, and planning for required firmware/patches / microcode upgrade activities. - Hands-on working...

As an IT Operations Specialist at Instabase, you play a key role in helping onboard and support the growing international teams and systems. You work closely with various teams like HR, Engineering, and Sales to build new processes and continuously improve infrastructure, security, and systems. **Key Responsibilities:** - Resolve tickets for all internal requests related to software, hardware, networking, and equipment issues - Troubleshoot various tools such as Google Workspace, Slack, Zoom, Okta, Atlassian, Kandji, Intune, and others - Lead lifecycle onboarding and offboarding for employees, including accounts, hardware logistics, and training - Plan, maintain, and manage inventory logisti...

You will be providing end-to-end support for all Supply Chain Solutions. This includes serving as the immediate technical contact for all DC, MDC, Ship Hub, and retail locations. You will handle calls and chats, documenting all interactions in ServiceNow. Additionally, you will address issues and outages, collaborating with vendors, developers, and application administrators to resolve them and identify the root cause. You will also manage automation infrastructure for MDCs and Ship Hubs. Responding to system alerts, you will use various tools to monitor and troubleshoot Supply Chain systems. It will be important for you to communicate technical information effectively to both technical and ...

As the Service Desk Director at Base8, you will be responsible for managing the activities and responsibilities of the service desk team. Your role will involve providing high-level technical assistance to the team and ensuring that service and support are provided to customers at agreed levels. You will work closely with the United States and Canada teams through various communication channels to guarantee customer expectations are met and provide superior service. **Roles and Responsibilities:** - Manage service desk team members and their daily activities effectively. - Oversee the dispatch process of service requests to maximize resource utilization. - Coordinate the dispatch process of ...

As a Service Desk Technician, your role involves providing first-level technical support to end-users through various channels such as phone, email, and in-person. You will be responsible for assessing and qualifying requests, diagnosing and troubleshooting hardware, software, and network issues, as well as assisting with the installation, configuration, and maintenance of computer systems and peripherals. Your duties also include processing demands, resolving incidents following procedures, and recording incidents/service requests using the ticketing system. It is important to ensure timely resolution of incidents in line with service level agreements (SLAs) and to escalate complex issues t...