380 Ticketing System Jobs - Page 3

As a Tech Junior at our company based in Mumbai, your role will involve assisting the Technology Department in supporting the production staff. We are seeking bright, motivated individuals with a passion for working within the VFX industry. Your responsibilities will include: - Performing OS installation and support for Linux, OSX, and Windows systems. - Providing direct workstation support to all employees, including smooth moves between rooms, floors, and sites. - Managing and fulfilling requests for peripherals like monitors, keyboards, and tablets. - Handling storage, sourcing, and delivery of equipment to and from employees. - Collaborating with vendors such as Dell and HP for part repl...

Long Description 1 About the company Created in 1828, Bureau Veritas (BV) is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. As a trusted partner, Bureau Veritas offers innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development. Role Overview: The Service Desk Officer is the first point of contact for the users who contacts our CPS Service Desk. While providing the highest level of customer service, the Service Desk Officer answe...

As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person inquiries. Your key responsibilities will include: - Diagnosing and troubleshooting hardware and software issues reported by users. - Logging and tracking support requests in the ticketing system for timely resolution. - Escalating complex issues to higher support tiers and maintaining communication with the user. - Assisting in the setup and configuration of new hardware and software for end-users. - Creating and maintaining documentation for common issues and solutions in the knowledge base. - Providing excellent customer service through cle...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Role Overview: As an Application Support Analyst at Infor, you will be responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Your strong analytical skills and ability to work under pressure in a deadline-oriented global environment will be crucial in ensuring the smooth operation of various reporting applications. Additionally, you will play a key role in user administration to internal applications and providing technical troubleshooting and best practices documentation to enhance self-reliance within the team. Key Responsibilities: - Track and monitor application issues th...

Chennai - Tamil Nadu - India Key Responsibilities Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network-related issues. Log and track all support requests in the ticketing system. Escalate unresolved issues to the appropriate technical team. Assist in installing and configuring computer systems and applications. Maintain documentation of issues and solutions for future reference. Ensure timely resolution of queries to meet SLA requirements. Service line: None

As an Application Support Specialist at Infor, you will be responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Your key responsibilities will include: - Tracking and monitoring application issues through the centralized ticketing system. - Responding to incidents, recording incident activity, and solving problems. - Working independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process. - Performing user administration to internal applications. - Managing workload effectively and providing accura...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

As an IT Support Technician, you will be responsible for monitoring and responding to client's IT support requests promptly. You will also be required to reply to helpdesk and support emails and inquiries in a timely manner. Providing remote IT technical support to clients" computer systems, including Desktops, Laptops, Servers, Networks, Email, WiFi, and Printers will be a key part of your role. Your key responsibilities will include: - Diagnosing software, networking, or hardware issues and resolving them remotely. - Monitoring and maintaining Windows Servers, Networks, backups, Desktops, and Laptops under a support contract using RMM. - Monitoring and maintaining Antivirus and Email secur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...