269 Ticketing System Jobs - Page 2

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

You will be responsible for responding to client support queries and providing support in person, over the phone, or via remote access. Your tasks will include diagnosing issues with computer software, peripherals, and hardware, running software diagnostic tools, and physically inspecting hardware systems. You will communicate with clients through basic problem-solving processes and provide basic computer training. Additionally, you will be involved in installing and upgrading hardware and software systems, writing training manuals, following up with clients, and completing support tickets. Location: Bangalore - VPS, Bangalore, Karnataka, India,

Role Overview: As an L1 IT Specialist at our company, you will play a crucial role in providing first-line support for IT-related issues. Your primary responsibilities will involve resolving hardware, software, and basic network problems for internal users, ensuring smooth functioning of IT systems. Key Responsibilities: - Provide first-level support for laptop and desktop configurations, setup, and troubleshooting. - Install, configure, and upgrade operating systems and standard software applications. - Handle basic network-related issues such as LAN/Wi-Fi connectivity and IP configuration. - Assist with firewall-related tasks like whitelisting requests and verifying blocked connections at ...

Air Ticket Issuance & Reissuance Handle BSP ticket issuance and reissuance on Amadeus. Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites. Manage Group ticket bookings with accuracy and timeliness. Ancillary & NDC Services Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings. Rail & Bus Bookings Manage issuance of Eurail, bus, and train tickets as per customer/travel request. Quality & Compliance Ensure 100% compliance with standard operating procedures and fare rules. Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo). Support back-office processes for ticketing with a focus...

Role Overview: As a Senior Executive- Customer Care, your main responsibility is to serve as a specialized escalation point within the contact centre. You will be handling complex queries, unresolved complaints, critical customer concerns, and coordinating with internal departments to ensure quick and satisfactory resolutions. Your role will involve providing guidance, quality checks, and back-end coordination to support Level 1 agents in maintaining high customer satisfaction and healthcare standards adherence. Key Responsibilities: - Handle escalated calls, emails, and chats from Level 1 agents related to service delays, report issues, appointment disputes, complaints, and other unresolved...

As the Technical Support Specialist, you will be responsible for serving as the initial point of contact for the Store/Warehouse team to provide technical assistance via phone or email. Your key responsibilities include: - Diagnosing and troubleshooting technical issues to offer efficient solutions and guidance. - Logging all service requests promptly and accurately in the ticketing system for proper documentation and follow-up. - Monitoring incident queues, prioritizing tasks, and ensuring tickets are addressed within defined SLAs. - Collaborating with other IT teams to escalate and resolve complex incidents effectively. - Maintaining knowledge of application systems to provide accurate adv...

Position Summary JOB DESCRIPTION - OPERATION I LEVEL 1 The candidate will be responsible for providing support to clients and logging cases via the ticketing system involving issues related to desktop, laptop, printers, or server services. The candidate will be responsible for providing updates to the client whenever required or escalating on behalf of the customer to the appropriate technical leads. Required Skill Set Primary point of contact for cases reported from users/technicians in US and Canada. Provide support for PCs, laptops, printers, cell phones, and tablets etc. Diagnoses and troubleshoots end user hardware issues and suggest required parts to the technicians Provide support to ...

We are seeking a motivated and technically skilled Desktop Support Engineer to join our IT team in Mohali. The ideal candidate should have up to 1 year of experience in IT support or system administration. You will be responsible for the installation, configuration, and maintenance of desktops, laptops, and peripheral devices, as well as providing prompt technical assistance to employees in both India and US offices. Key Responsibilities: Set up, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, etc.) for India and US employees. Install, upgrade, and troubleshoot Windows operating systems and company-approved software applications . Diagnose and resolve h...

As an IT Support Specialist, you will be responsible for resolving IT support requests from employees, answering their questions regarding computer systems, and gathering and analyzing data to diagnose problems with computer systems. You will also be changing configurations, settings, and permissions to fix computer issues, generating sign-ins for new hires during the onboarding process, and installing new software and hardware drivers while updating existing ones as needed. Additionally, you will be updating employees on the status of their service requests and logging all service requests while updating tickets as needed. Qualifications Required: - Diploma (Preferred) The company provides ...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...