54 Ticketing System Jobs - Page 2

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Job Title : MS Specialist & Transmission Expert Experience : 3 - 5 Yrs Location : Chennai Performs Fault and Configuration management activities to serve the customer directly or through customer interface, under supervision and following defined procedures. Key Responsibility Areas JOB ROLES AND KEY RESPONSIBILITIES : Executes technical tasks according to defined procedures. Actively develop competences. Position description : - Excellent knowledge and understanding of telecom network and elements. - Detailed understanding of transmission topology, Microwave, fiber and IPRAN technology. - Good exposure and hands on in Marconi, Fujitsu, Alcatel, Philips muxes, Nokia,Ciena DWDMs with detailed analytical understanding of NMS. - Expert Knowledge of OTN /Ethernet and /IP technology being used in Transmission Domain. - Having exposure in remote delivery and field team interactions in troubleshooting and configuration. - Good understanding and troubleshooting exposure of TXN interfaces of Mobile Networks IuB/IuCs ,IuPS ,GB,Abis Ater in TDM and Packet Environment. - Hands-on experience on IPRAN technology and stitched network - Interaction with another cross functional domain like Radio/ Core/ IP - Understanding and knowledge of trouble tickets life cycle and successful closure of tickets to achieve SLA. - Coordination with field team till closure of faults. - Coordination with 3rd party fiber, Infra Provider and Field Team to clear alarms. - Ability to resolve remotely and guide teams on ground. - Perform Change activities as asked by customer - Understand customer requirements and act accordingly in shortest possible time. Behavioral : - Excellent written and verbal communication Skills in English. - Strong interpersonal skills ability to influence and motivate. - Good Documentation Skills, able create, review and update technical data in database. - Good Presentation Skills. - 24X7 availability for team and client. - Should be able to work during off hours as required. - Ability to grasp new technologies quickly. - Should be able to coordinate and motivate team General Abilities : - Excellent working familiarity with NMS tools, Ticketing tools. - A Self-starter must be productive with minimal direction - Ability to work in a fast-paced, technical, cross-functional environment - Good presentation and communication skills. EDUCATION and EXPERIENCE : B- E/B tech. from any reputed university. - 4-8 years experience in relevant field (L2 Expert)

Performs Fault and Configuration management activities to serve the customer directly or through customer interface, under supervision and following defined procedures. Key Responsibility Areas JOB ROLES AND KEY RESPONSIBILITIES : Executes technical tasks according to defined procedures. Actively develop competences. Position description : - Excellent knowledge and understanding of telecom network and elements.- Detailed understanding of transmission topology, Microwave, fiber and IPRAN technology.- Good exposure and hands on in Marconi, Fujitsu, Alcatel, Philips muxes, Nokia,Ciena DWDMs with detailed analytical understanding of NMS.- Expert Knowledge of OTN /Ethernet and /IP technology being used in Transmission Domain.- Having exposure in remote delivery and field team interactions in troubleshooting and configuration.- Good understanding and troubleshooting exposure of TXN interfaces of Mobile Networks IuB/IuCs ,IuPS ,GB,Abis Ater in TDM and Packet Environment.- Hands-on experience on IPRAN technology and stitched network- Interaction with another cross functional domain like Radio/ Core/ IP- Understanding and knowledge of trouble tickets life cycle and successful closure of tickets to achieve SLA. - Coordination with field team till closure of faults.- Coordination with 3rd party fiber, Infra Provider and Field Team to clear alarms.- Ability to resolve remotely and guide teams on ground.- Perform Change activities as asked by customer- Understand customer requirements and act accordingly in shortest possible time. Behavioral : - Excellent written and verbal communication Skills in English.- Strong interpersonal skills ability to influence and motivate.- Good Documentation Skills, able create, review and update technical data in database. - Good Presentation Skills.- 24X7 availability for team and client.- Should be able to work during off hours as required.- Ability to grasp new technologies quickly.- Should be able to coordinate and motivate team General Abilities : - Excellent working familiarity with NMS tools, Ticketing tools.- A Self-starter must be productive with minimal direction- Ability to work in a fast-paced, technical, cross-functional environment- Good presentation and communication skills. EDUCATION and EXPERIENCE : B- E/B tech. from any reputed university.- 4-8 years experience in relevant field (L2 Expert)

Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configuration changes - Tracking of issues related to tools and timely escalation as per pre-defined matrix - Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers. Key Technical Skillset : - Candidate should have relevant technical experience on Ericsson IMS & CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) - Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers - Excellent knowledge on Core IMS Architecture Interface and Protocols. - Must have Hands on Experience on /LTE/VoLTE and SDM E2E call flows - Good exposure in IMS architecture with all the nodes - Good Understanding on Service Based Architecture concepts/Network Slicing - Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology : CS Core & SDM

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations. Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner. - Identify, troubleshoot, and resolve product or service issues reported by customers. - Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution. - Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up. - Provide accurate information about product features, updates, and troubleshooting steps. - Document all customer interactions and maintain accurate records of all support requests and resolutions in the CRM or ticketing system. - Ensure customer satisfaction by offering timely and effective solutions. - Maintain high levels of product knowledge to assist customers effectively. - Contribute to the development of support materials, including FAQs, knowledge bases, and troubleshooting guides. - Participate in regular training sessions to stay updated on products, services, and tools.

Position :- Tier 2 Support Engineer- Media Platform Location: Chennai (Onsite) Mode: Full-Time Shift Timing: 6:30 AM to 2:30 PM IST Job Overview: We are seeking experienced Tier 2 Support Engineers with a strong command of Linux, Windows, and media production workflows. The role involves resolving escalated technical issues related to media storage and editing platforms (e.g., EditShare, Adobe Premiere, DaVinci Resolve), working closely with clients, and coordinating with internal teams for complex issue resolution Key Responsibilities: Resolve advanced technical issues related to EditShares EFS, FLOW, and FLEX platforms Perform deep troubleshooting across storage systems , Linux/Windows OS , networking (TCP/IP, L2/L3) , and virtualization Support integrations with media editing tools (Adobe Premiere, Avid Media Composer, DaVinci Resolve) Collaborate with engineering/product teams and escalate unresolved issues Provide detailed documentation for resolutions, knowledge base, and training Tier 1 engineers Assist with system performance monitoring , network troubleshooting , and updates Must-Have Skills: Strong troubleshooting experience with shared storage , network configurations , and media-centric workflows Solid working knowledge of Linux, Windows, macOS Exposure to creative software tools like Adobe Premiere Pro, DaVinci Resolve, Avid Experience analyzing system logs , network traces , and escalation handling Familiarity with support tools like Jira, Zendesk Excellent customer communication , documentation, and cross-functional collaboration Experience Required: 35 years in Technical Support or Systems Support roles Preferred background in media, IT, networking , or SaaS-based environments Prior experience supporting enterprise customers Interested can share their updated resumes to anitha.mudaliyar@quantaleap.com

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities: Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications: BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function

Employment Type : Full Time, Permanent Working mode : Regular Job Description : Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configuration changes - Tracking of issues related to tools and timely escalation as per pre-defined matrix - Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers. Key Technical Skillset : - Candidate should have relevant technical experience on Ericsson IMS & CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) - Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers - Excellent knowledge on Core IMS Architecture Interface and Protocols. - Must have Hands on Experience on /LTE/VoLTE and SDM E2E call flows - Good exposure in IMS architecture with all the nodes - Good Understanding on Service Based Architecture concepts/Network Slicing - Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology : CS Core & SDM

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

- 3 - 4 years of experience in technical support roles. - Proficiency in understanding the support ticketing lifecycle and tools such as JIRA and ServiceNow. - Basic understanding of SQL for querying logs and databases. - Knowledge of backend server logging, including API and error codes. - Experience with monitoring tools such as SignalFX, Splunk, and Kibana. - Good understanding of different error codes and HTTP response codes. - Strong knowledge of server and client logs, with the ability to analyze and interpret logs effectively. Responsibilities : - Collaborate with the team to understand current issues impacting operations and drive them to resolution. - Validate and escalate issues using internal logging systems and tools. - Work with server and client logs to understand and troubleshoot issues. - Analyze logs to identify root causes of problems and develop effective solutions. - Manage support tickets through JIRA and ServiceNow, ensuring accurate and timely updates. - Communicate with reporters to gather necessary information and clarify ticket details. - Investigate and identify the root cause of issues when information is incomplete or unclear. - Use backend server logs and error codes to determine the impact of issues and develop strategies for resolution. - Utilize monitoring tools such as SignalFX, Splunk, and Kibana to track system performance and identify potential issues. - Generate reports and provide insights on recurring issues or trends affecting system performance

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IST scheduled across different location which includes Singapore, US and Arizona . Responsibilities : - Interpret vulnerability scan results and hand off to IT operations/product teams for remediation (primarily infrastructure vulns from Tenable; may also include container runtime or container registry vulnerabilities) - Provide remediation assistance to remediation owners (e.g technical steps to apply patches, investigate work arounds) - Track and report on overall remediation progress - Facilitation extension requests - Excellent collaboration and organization skills - Experience with Fortune 250 vulnerability management programs (large scale enterprises) - Familiarity with JIRA ticketing, JIRA dashboard creation

#Skill Service Desk Analysis #Notice PeriodImmediate #Employment TypeContract #Job Description Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications. Communication Skills: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users. Problem-Solving: Effective troubleshooting and analytical skills with a focus on customer satisfaction. Coverage Should be ready to work in 24/7 environment.