126 Ticketing System Jobs - Page 2

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

Associate - Odessa Application Management at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape: We&aposre looking for a talented Odessa Application Management Associate who can bring their unique skills to our team. Key Qualities We&aposre Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems creatively and efficiently. Adapt to change and stay flexible in new situations. Demonstrate a strong work ethic and professionalism. Key Responsibilities As an Odessa Application Management Associate at Natixis, your responsibilities will include: Serving as the first point of contact for internal and external users seeking technical assistance via email, forms, or telephone. Diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity. Performing configuration changes in Odessa to meet user requirements. Escalating complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process. Maintaining accurate records of user interactions and technical issues in the ticketing system. Providing timely follow-up with users to ensure their issues are resolved to their satisfaction. Assisting with user account management, including password resets and access permissions. Contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions. Participating in training sessions and workshops to enhance technical and customer service skills. Collaborating with team members to improve support processes and enhance the overall user experience. Required Skills To be a great fit for this role, you should have: Previous experience in a customer service or technical support role. Knowledge of Odessa and its functionalities. Strong problem-solving skills and the ability to work independently. Excellent verbal and written communication skills. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. A customer-oriented mindset with a desire to help others. Experience A minimum of 6 to 9 years of overall experience. Specific experience managing or working with Odessa or similar platforms. Why Youll Love Working Here: Our Business: Driving Success Together! We are dedicated to creating valuable solutions that help our bank grow and serve our clients better. Heres how we do it: Delivering Results Quickly and Effectively: We aim to do things right the first time so that we can achieve better results faster than others in our industry. Embracing New Technology: We stay updated with the latest technology trends to innovate and improve our services. This helps our bank grow while also reducing risks and enhancing the experience for our clients. Supporting Our Employees: We focus on creating a healthy, inclusive, and competitive work environment. This ensures that our employees are challenged and engaged in their work. Building Strong Partnerships: We connect with talented people in India and build strong business relationships. We represent Natixis and Groupe BPCE in India, blending local knowledge with global expertise. Our Culture: A Place Where You Belong Were all about creating a lively and nurturing workplace, and diversity is key to our strength. Our employee policies and benefits are top of the industry. Enjoy 24/7 mental health support to ensure you have access to help whenever you need it. Our LGBT+ inclusion program is robust, offering apprenticeships, competitive compensation, and tailored learning paths. And the results speak for themselves: a remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%, well below the industry average! Are You Ready to Join Us If youre excited about this opportunity and feel that you could be the perfect fit, wed love to hear from you! Lets redefine the BFSI landscape together! Our Pledge to Equity Diversity, equity, and inclusivity shape our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor. We continuously analyze workforce data to mitigate bias and enhance recruitment practices, fostering an environment where every individual can excel. Show more Show less

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, problem, and change management processes. - Provide off-hours/on-call support as needed. Required Skills and Qualifications : - Bachelors degree in Computer Science, Information Technology, or related field. - 2+ years of experience in .NET application support or software maintenance. - Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting. - Familiarity with Windows Server environments and IIS configuration. - Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Preferred (but not mandatory) : - Exposure to cloud platforms like Azure or AWS. - Knowledge of REST APIs, XML/JSON, and integration troubleshooting. - Experience with CI/CD pipelines and version control (e.g., Git). Skills Required : - Candidate should be a fast learner - Must have logical, analytical and creative approach to problem solving - Must be Hardworking and should have meticulous and organized approach to work - Should have a positive attitude & should be confident to accept new challenges. - Multi-tasking attitude, equally comfortable operating from within both the technology & business environments

Need Immediate Joiners Job description : - Screening, Configuration, administration of Planisware - Making the link with the business Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices Required Qualifications : - Overall 10+ yrs experience with 5 years of Planisware administration or consulting experience - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred) - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments - Strong interpersonal, verbal and written communication skills.

Role & responsibilities 1. End User Support Engineer / IT Engineer 1.1.End User Technical Support Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.). Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc. Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.) 1.2.System Configuration & Deployment Configure laptops and desktops as per Simpolos IT policy and defined software baseline. Ensure proper asset tagging and labelling before system handover to users. Join eligible systems to Active Directory based on company policy and user profile. Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.) 1.3.Hardware & Peripheral Troubleshooting Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.). Perform basic network diagnosis. Do internal coordination with Network team if it is network issue. Coordinate with OEM/vendor for parts replacement under warranty (if applicable). Support for printer maintenance, toner replacement, and troubleshooting printing issues. 1.4.Helpdesk Ticketing and SLA Compliance Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent). Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user. Ensure timely resolution of all tickets within defined SLA timelines. Escalate unresolved or delayed issues to the next level in the support hierarchy. 1.5.Asset Management Support Maintain and update asset information related to assigned systems and peripherals. Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets. Support in physical verification, tagging, and reconciliation of IT inventory. Preferred candidate profile 2. Eligibility Criteria (End User Support Engineer / IT Engineer) 2.1. Educational Qualification Graduation in any stream from Govt recognized collage. CompTIA A+, Microsoft MCP, or similar certification is a plus (preferred but not mandatory). 2.2. Work Experience Minimum 4-5 years of relevant experience in IT support roles handling end user devices, printers, and basic networking. Experience in working with enterprise IT environments with Active Directory, Antivirus/EDR tools, and ticketing systems. 2.3.Technical Skills Proficient in: Windows Desktop OS & Mac OS installation, configuration, and troubleshooting. Joining systems to domain (AD), applying group policies. Installing and updating Microsoft 365 applications and third-party software. Basic printer configuration and troubleshooting. Antivirus/EDR installation and verification. Familiarity with attendance systems, video conferencing tools, and standard office devices. 2.4.Tool Knowledge Experience in Helpdesk ticketing platforms such as ManageEngine, ServiceNow, or similar. Ability to update ticket logs, asset information, and coordinate via email and phone. 2.5. Behavioral Attributes Strong communication and user-handling skills. Must know Hindi language, but Gujarat language is preferable Proactive, disciplined, and well-organized. Ability to multitask and prioritize based on urgency and impact. Willingness to work in rotational shifts (if required) and can provide support across multiple locations remotely. Creativity, attention to detail, and flexibility. Experience of diagnosing and fixing technically complex problems. Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people. Experience with working with Third Party Suppliers, providing excellent customer service in a client facing role. Experience of providing a high quality service in a demanding customer service environment. Excellent customer care skills with the ability to identify a customers requirements and to recognize whether these can be met effectively from the resources, timescales skills and funds available. Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing. The ability to sit or stand for long periods of time. Physical fitness to transport and set up heavy equipment. Good hearing and eyesight. Awareness of all aspects of Health and Safety, including electrical safety within environment.

Kalvium is an exceptional startup that is on a mission to enhance the world's education by making it more relevant and engaging. Our flagship offering is India's BEST Undergrad program in Computer Science Engineering, which is available at 19+ Universities in India & abroad. Supported by 30+ industry stalwarts including top executives from Google, Microsoft, Flipkart, and PhonePe, as well as luminaries of India's unicorn ecosystem like Anupam Mittal, Kunal Shah, Rahul Chari, and Ankit Bhati. As an Associate - Campus Support in the Campus Support team under the Program Operations vertical, you will be responsible for managing operations, coordination, and reporting of the program delivery for 19+ university campuses across India. Your role will involve executing operations processes, conducting health-checks on processes via data analysis, and working towards delivery optimization. **Key Responsibilities:** **Ticketing System:** - Monitor and categorize incoming support tickets from various channels. - Prioritize and escalate critical tickets based on urgency and impact. - Collaborate closely with cross-functional teams to drive operational excellence and resolve complex issues. - Provide first-level troubleshooting and guide users accordingly. - Track ticket progress and follow up to ensure timely resolution. **Data Management and Process Improvement:** - Execute existing processes with full adherence to SOPs. - Manage data using tools like Google Sheets and dashboards to report on process efficiency. - Resolve operations-related issues from students and mentors. - Analyze existing processes and identify opportunities for improvement through data. - Identify appropriate tools and technologies to enhance operational efficiency and productivity. **An Ideal Candidate:** - Looking to kick-start their career in a fast-paced startup environment. - Possesses excellent communication and interpersonal skills to collaborate effectively across teams. - MUST - Ability to work with data using tools like Excel/Google Sheets. - Has a high attention to detail. - MBA or any Bachelors degree is preferred. - Already resides in Bangalore or is willing to relocate. **Salary and Other Details:** - Compensation: 4.5 LPA. - Freshers: 15,000/month stipend for 3 months, followed by full-time conversion. - Experienced candidates start at full salary on probation. - Location: Bangalore. - Work Hours: Monday to Saturday, 9:00 AM - 6:30 PM. - Must have a laptop, which is mandatory for this role. This role offers an exciting opportunity to be part of a dynamic team dedicated to transforming education. If you are passionate about operations, data management, and improving processes, we welcome you to apply for the role of Associate - Campus Support at Kalvium.,

As a Technical Support and End-User Administration professional, your primary responsibility will be to provide first-level Service Desk support to internal employees. This includes offering phone support for end-user problems and requests, diagnosing hardware, software, and business application issues, and utilizing appropriate problem recognition, research, isolation, and resolution steps. You will be expected to perform computer hardware and software-related repairs, as well as troubleshoot wireless devices. Keeping a detailed record of customer conversations and troubleshooting steps to efficiently resolve issues is vital. Additionally, you will provide support to facility, remote facility, and home-based users across global locations. Monitoring and responding to ticketing system assignments, assisting in training and educating customers on desktop applications and software/hardware platforms, and escalating end-user and IT infrastructure issues when necessary are also part of your role. Basic user support for network accounts, computer accounts, and business application accounts will be required. Your duties will also involve creating and maintaining standard operating procedures and knowledge base articles. You will participate in an on-call rotation of the Service Desk for after-hours and weekend support for urgent and escalated issues. If you possess 1-3 years of work experience in IT services and are proficient in technical support and end-user administration, this permanent position based in Chennai, Tamil Nadu, India, during US Shift timings might be the right fit for you.,

As a Service Desk Engineer in Chennai, you will be responsible for providing L1/L2 IT support for hardware and software issues. You will also manage user accounts, troubleshoot network and connectivity problems, and handle the ticketing system efficiently. In case of complex issues, you will escalate them as needed to ensure timely resolution. The ideal candidate for this role should have a minimum of 2 years of experience and hold a qualification as Any Graduate, with preference given to IT/CS background. The offered CTC for this position is 33.5 LPA, and the working location will be on-site in Chennai. Immediate joining is required for this urgent hiring. To apply for this position, please send your CV to kennedy_vincent@sysfacetech.com.,

Key Responsibilities: 1. Customer Support & Query Resolution: o Handle inbound and outbound calls related to broadband services, installations, complaints, and troubleshooting. o Provide first-level technical support for broadband connectivity, modem/router configuration, and service-related issues. o Escalate complex technical issues to the relevant network/field support teams. 2. CRM & Ticketing System Management: o Utilize CRM tools to log, track, and resolve customer issues efficiently. o Ensure timely follow-up on customer complaints and service requests. o Maintain accurate and up-to-date customer records in the CRM system. 3. Remote Access Support & Tools Handling: o Provide technical assistance using remote access tools (AnyDesk, TeamViewer, Remote Desktop, etc.) to diagnose and resolve customer issues. o Remotely troubleshoot and configure broadband connections, router settings, and network configurations. o Ensure efficient problem resolution by accessing customer systems securely and guiding them through required fixes. 4. Technical Knowledge & Troubleshooting: o Guide customers through basic troubleshooting steps for broadband connectivity, slow speed, and router issues. o Assist customers in configuring routers, Wi-Fi settings, and checking network status. o Understand network-related terms such as IP addressing, DNS, and bandwidth allocation. 5. Service Upselling & Retention: o Identify opportunities to upsell broadband plans, add-on services, or premium support. o Handle customer retention by resolving grievances and offering suitable alternatives. 6. System & Reporting: o Work closely with the NOC L2 and Field Support teams for issue resolution. o Prepare daily/weekly reports on call volumes, customer concerns, and resolutions. o Utilize MS Office (Excel, Word, Outlook, PowerPoint) for reporting and documentation. 7. General IT Proficiency: o Be highly competent with computers, internet usage, and networking tools. o Navigate web-based applications, customer portals, and basic network troubleshooting setups.

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

You are a skilled and dedicated System Administrator responsible for managing and maintaining the IT infrastructure at SyamaDynamic Integrated Services PVT. LTD. Your role involves handling server management, networking, cloud services, and desktop support. You will be managing website platforms, security systems, and providing support for various IT-related tasks. As a System Administrator, you will administer, maintain, and troubleshoot servers running on Linux and Windows platforms. Regular updates, patches, and backups are part of your responsibilities. You will configure and manage firewalls to ensure network security, oversee networking tasks, and set up and maintain network infrastructure. Additionally, you will manage cloud infrastructure on AWS or Azure, monitor and optimize cloud resources for performance and cost-efficiency. Website management duties include managing websites built on WordPress and PHP, ensuring availability, security, and performance. Providing technical support for desktop systems, resolving user issues through a ticketing tool, and using ticketing tools to track and manage IT support requests are also part of your role. You will install, configure, and maintain CCTV systems, ensuring proper functioning and security of access points and biometric attendance systems. Implementing and managing DLP and endpoint security measures, monitoring and responding to security threats and incidents are essential. Your qualifications include proven experience as a System Administrator or Network Administrator, strong knowledge of server management, firewalls, network management, cloud services, and proficiency in managing websites using WordPress and PHP. A Bachelor's degree in Computer Science, Information Technology, or related field is required, along with relevant certifications such as CompTIA Network+, CompTIA Security+, AWS Certified Solutions Architect, or Microsoft Certified: Azure Administrator Associate. Strong problem-solving skills, attention to detail, communication, and interpersonal skills are necessary for this role. Benefits include cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, leave encashment, paid sick time, and provident fund. The job type is full-time, permanent with day shift, fixed shift, performance bonus, and yearly bonus. Secondary(10th Pass) education and at least 3 years of system administration experience are preferred. Willingness to travel up to 25% is also preferred. The work location is in person.,

As a Global HR Process & Application Professional at Epiroc, you will play a crucial role in ensuring an excellent user experience for Epiroc employees within core HR applications. Your primary focus will be on innovative and flexible system solutions, delivering rapid and outstanding service and support. You will work collaboratively with a diverse team of specialists to maximize the business impact through your expertise in global HR applications including Big Data, automation, and integrations. Your responsibilities will include being the ambassador for global HR applications like SuccessFactors, Service Now, Power BI, etc., and serving as the first point of contact for users. You will drive digitalization and automation initiatives in alignment with roadmaps and business strategies. Your role will involve conducting analyses to identify areas for improvement in applications and processes, developing training materials, creating manuals and learning activities, and providing timely support to users through Service Now tickets. To excel in this role, you must possess a Bachelor's degree in a relevant area such as Human Resources Management or Business Administration, along with a minimum of 2 years of experience in a similar role. Proficiency in English is essential, and knowledge of additional languages is advantageous. Experience with cloud-based HR systems, ticketing systems, and SuccessFactors will be beneficial. Strong communication skills, problem-solving abilities, and a proactive approach to work are key attributes required for this position. Your role will be based in Pune/Bangalore, India, with potential travel opportunities. Epiroc, a leading productivity partner in the mining, infrastructure, and natural resources industries, values innovation, diversity, and sustainability. If you are a proactive team player who is committed to delivering excellent service and driving digital transformation in HR processes, we welcome your application to join our dynamic and global team at Epiroc. To apply for this position, submit your application by the 16th of March and take the opportunity to be part of a forward-thinking organization dedicated to shaping a sustainable future through innovation and inclusivity.,

A day in your life at MKS will involve partnering with IT Shared Services to provide remote support for all IT requirements, incidents, and queries as an IT Support for the Global Service Desk. Reporting to the Lead GSD, you will play a crucial role in ensuring timely and effective technical support to global internal users. This includes resolving hardware, software, and network issues while monitoring and managing helpdesk tickets to prioritize and resolve incidents within established timelines. Your impact will be significant as you conduct training sessions and create documentation to help users understand and utilize IT systems effectively. Additionally, you will be responsible for continuously monitoring IT systems and infrastructure to identify potential issues, ensuring optimal performance. Collaboration with other IT teams and escalation of complex issues when necessary will be essential to ensure a seamless resolution process. To excel in this role, you should hold a Graduate degree with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. A minimum of 3+ years of job-related work experience in IT support or helpdesk roles is required. Proficiency in troubleshooting and managing Windows operating systems, hands-on experience with Active Directory, and extensive knowledge of ticketing systems are also key skills needed for this role. Your strong technical troubleshooting abilities, excellent customer service skills, and experience in collaborating with cross-functional teams will be crucial in providing effective support and issue resolution. Proficiency in creating clear and comprehensive documentation for processes and procedures, along with excellent communication skills to convey technical information to both technical and non-technical users, are also essential for success in this position. Preferred skills for this role include ITIL certification, proficiency in Microsoft Intune, and experience with Service Now.,

Having the sound knowledge of CRM, Assign tickets to the appropriate teams or technicians based on issue type and priority Maintain clear communication with end-users regarding ticket status and updates. Skills : - CRM, ticketing system , Answer and log all incoming calls, emails, and messages

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Job Summary The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties And Responsibilities Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. Create tickets for new service requests. Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. Make outbound calls for proactive monitoring of tickets. Work with team members as needed to ensure proper ticket entitlement/coverage. Adhere to all departmental and company-wide guidelines, practices, policies and procedures. Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information. Provide updates to clients on any changes to their service ticket. Communicate with prospective clients and refer them to Sales as needed. Determine when an issue requires escalation to a higher-level support member or management. Complexity Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. Physical Working Environment Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Education/Certifications Job Qualifications: High School Diploma or Graduation. Required Knowledge, Experience And Skills Ability to read and interpret documents such as SOPs, operating instructions, and procedure manuals. Excellent communication skills, both verbal and written. Ability to empathize with clients' issues and provide clear, concise instructions. Patience and professionalism in handling customer inquiries and concerns. Experience in a customer-facing role preferred. Ability to solve problems and deal with variables in situations where limited standardization exists. Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. Attention to detail in logging accurate and up-to-date information in incident/problem management databases. Open for feedback and direction. Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. Understanding of the importance of maintaining compliance with industry standards and regulations. Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. Capacity to adapt to changing priorities and manage workload effectively. Strong interpersonal skills to build rapport with clients and colleagues. Ability to remain calm and composed in high-pressure situations. Demonstrates accountability, reliability & sense of ownership. What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan for self and family Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Paid Time Off and Paid Holidays Commuter & Shift Benefits (US / APAC shifts) To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [HIDDEN TEXT]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. Show more Show less

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Job Summary The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties And Responsibilities Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. Create tickets for new service requests. Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. Make outbound calls for proactive monitoring of tickets. Work with team members as needed to ensure proper ticket entitlement/coverage. Adhere to all departmental and company-wide guidelines, practices, policies and procedures. Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information. Provide updates to clients on any changes to their service ticket. Communicate with prospective clients and refer them to Sales as needed. Determine when an issue requires escalation to a higher-level support member or management. Complexity Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. Physical Working Environment Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Education/Certifications Job Qualifications: High School Diploma or Graduation. Required Knowledge, Experience And Skills Ability to read and interpret documents such as SOPs, operating instructions, and procedure manuals. Excellent communication skills, both verbal and written. Ability to empathize with clients' issues and provide clear, concise instructions. Patience and professionalism in handling customer inquiries and concerns. Experience in a customer-facing role preferred. Ability to solve problems and deal with variables in situations where limited standardization exists. Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. Attention to detail in logging accurate and up-to-date information in incident/problem management databases. Open for feedback and direction. Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. Understanding of the importance of maintaining compliance with industry standards and regulations. Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. Capacity to adapt to changing priorities and manage workload effectively. Strong interpersonal skills to build rapport with clients and colleagues. Ability to remain calm and composed in high-pressure situations. Demonstrates accountability, reliability & sense of ownership. What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan for self and family Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Paid Time Off and Paid Holidays Commuter & Shift Benefits (US / APAC shifts) To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [HIDDEN TEXT]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. 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We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests expectations - Conduct training sessions for clients to effectively leverage the use of our products - Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary - Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers) - Prioritize and manage several open issues simultaneously - Operate & drive several projects internally - Create SOPs and document knowledge in detailed steps Requirements - BE/BSc/BCA or equivalent degree (preferably in computer science, or electronics & communications) - Excellent problem-solving and communication skills - Good understanding of computer systems, mobile devices and comfortable using software products - Basic understanding and knowledge of DNS (A, NS, MX records etc) - Ability to sustain with dynamic processes and constant updates - Ability to provide step-by-step guidance, both written and verbal - 0 to 2 years of experience in a client-facing role in a consultation/support function

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations. Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner. - Identify, troubleshoot, and resolve product or service issues reported by customers. - Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution. - Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up. - Provide accurate information about product features, updates, and troubleshooting steps. - Document all customer interactions and maintain accurate records of all support requests and resolutions in the CRM or ticketing system. - Ensure customer satisfaction by offering timely and effective solutions. - Maintain high levels of product knowledge to assist customers effectively. - Contribute to the development of support materials, including FAQs, knowledge bases, and troubleshooting guides. - Participate in regular training sessions to stay updated on products, services, and tools.

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, problem, and change management processes. - Provide off-hours/on-call support as needed. Required Skills and Qualifications : - Bachelors degree in Computer Science, Information Technology, or related field. - 2+ years of experience in .NET application support or software maintenance. - Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting. - Familiarity with Windows Server environments and IIS configuration. - Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Preferred (but not mandatory) : - Exposure to cloud platforms like Azure or AWS. - Knowledge of REST APIs, XML/JSON, and integration troubleshooting. - Experience with CI/CD pipelines and version control (e.g., Git). Skills Required : - Candidate should be a fast learner - Must have logical, analytical and creative approach to problem solving - Must be Hardworking and should have meticulous and organized approach to work - Should have a positive attitude & should be confident to accept new challenges. - Multi-tasking attitude, equally comfortable operating from within both the technology & business environments What we give you? - Good Salary + Yearly Increment (Performance Based)

Emperen Technologies, founded in 2010, is a client-focused, values-driven consulting company that delivers real results. We have successfully implemented the visions of numerous Fortune 500, non-profit, and startup companies. Our business is designed around scalability to meet the critical needs of modern, technology-driven organizations. Through a tailored, seamless delivery model, we help our clients grow and succeed in a complex technological landscape. Emperen Technologies continues to attract top talent inspired by our vision and commitment to improvement. Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. J ob Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

As an ideal candidate for this role, you should have a strong background in network infrastructure and security. You must have hands-on experience working with Firewalls, Switches, Routers, and Wi-Fi AP or controller devices. It is essential that you can provide details of the models and firmware versions running on these devices, along with your proficiency in CLI or GUI, firmware upgrades, and failsafe restores. Additionally, you should be familiar with handling IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be clearly defined, whether at a beginner, moderate, or advanced level. Experience in building cloud environments and managing online backups/system images is highly desirable. In terms of systems administration, you should have expertise in managing Email Servers, Windows Servers, Desktops/Laptops, Linux, and Mac OS systems at varying proficiency levels. Experience in Storage and Data Backup solutions, as well as Antivirus and Patch Management administration, is crucial. It would be beneficial if you could list out the specific tools you have worked with in these areas. Familiarity with Ticketing systems and Monitoring tools such as Nagios is preferred. Moreover, knowledge of ISMS and ITIL processes would be considered an added advantage. Your ability to adapt to various computing environments and your level of involvement in the setup and maintenance of these environments will be key in determining your fit for this role.,

Greetings from Delhivery Ltd. As India's largest fully integrated logistics provider, we are on a mission to create the operating system for commerce by combining top-notch infrastructure, high-quality logistics operations, and advanced engineering and technology capabilities. Since our establishment in 2011, our dedicated team has successfully processed over 2 billion orders nationwide. With a widespread network covering every state and servicing more than 18,700+ pin codes, we operate 24 automated sort centres, 94 gateways, 2880 direct delivery centres, and boast a workforce of over 57,000 individuals, enabling us to provide seamless delivery services 24/7, 365 days a year. We are currently seeking an IT Executive (off-roll) to join our IT department. The ideal candidate should be an immediate joiner with a salary of up to 18k. Key responsibilities include resolving IT support requests from employees, addressing queries related to computer systems, analyzing data to identify and resolve system issues, adjusting configurations and permissions, providing access to new hires during onboarding, installing and updating software and hardware drivers, keeping employees informed about the progress of their service requests, and maintaining a log of all service requests while updating tickets as required. This is a full-time position with benefits such as cell phone reimbursement and Provident Fund. The work location is on-site. If you are passionate about IT and possess the required skills and experience, we welcome you to join our dynamic team at Delhivery Ltd. Job Type: Full-time Benefits: - Cell phone reimbursement - Provident Fund Work Location: In person,

The key purpose of this job is to assist the Technology Department in supporting the production staff. We are seeking bright, motivated, and enthusiastic Tech Juniors with a passion for working within VFX. Your responsibilities will include OS installation and support for Linux, OSX, and Windows systems. You will directly support all employees in the facility, including carrying out workstation moves efficiently. Additionally, you will manage requests for peripherals and equipment, deal with vendors for part replacements, and use a ticketing system to log technical issues. You will be responsible for ensuring image quality control by monitoring calibrations and maintaining viewing environments. Furthermore, you will assist the Technology Department with their daily tasks and support GWS applications like Gmail, Google Docs, Google Sheets, Google Meet, Zoom, and Polycom. To excel in this role, you must possess excellent customer service and communication skills. Fluency in spoken and written English is essential. Computer literacy, the ability to set up a basic workstation, and a professional phone manner are also required. While not mandatory, a degree in Computers/IT, experience with creative applications like Maya, Houdini, or Nuke, and familiarity with Linux, Windows, and OSX would be advantageous. Experience working remotely over VPN, Anyware PCoIP, or NoMachine is a plus.,

As a SOC Analyst at our organization based in Cochin, you will be responsible for kickstarting your career in Cybersecurity by efficiently triaging alerts and escalating them when needed. We are seeking a dynamic individual in the early stages of their career, who exhibits a strong passion for Technology and Cybersecurity, to be a part of our expanding IT Security team. Your main responsibilities will include triaging the most recent SIEM and monitoring alerts, evaluating their importance and urgency, investigating, documenting, and reporting any information security issues, as well as staying updated on emerging trends. Additionally, you will be conducting threat and vulnerability analysis using the tools provided to identify potential attacks and suspicious activities. Your role will also involve utilizing your interpersonal and technical skills to effectively engage with management, colleagues, and internal teams. You will be accountable for owning and ensuring the resolution of pending issues promptly. The ideal candidate for this position should possess excellent verbal and written communication skills. It is essential to have familiarity with industry-standard SIEM, Anti-Virus, Email/Spam Filtering, and Asset Monitoring tools. Working knowledge with tools such as Rapid7, Palo Alto Panorama, SentinelOne, Nagios, or Proofpoint TAP will be considered advantageous. A good understanding of malware prevention, threat detection, incident response, reporting, and general IT infrastructure is crucial. Familiarity with Microsoft products such as Office365 & Azure, Citrix technologies like XenApp, and Windows operating systems is also required. Experience in navigating and utilizing a ticketing system, with knowledge of ConnectWise being a plus, is desirable. The ability to perform effectively under pressure, in a fast-paced environment with tight deadlines, is a key requirement for this role. Holding a Microsoft Certified (MCSE) or equivalent certification will be beneficial. Possessing a Security Certification such as CompTIA Security+, CySA, Network+, ISC-2 CC (current or to be obtained within 6 months of hiring) is highly preferred. If you are excited about this opportunity to grow in the field of Cybersecurity and possess the required skills and qualifications, we encourage you to apply for this position by sending your resume to recruit@panapps.co. For any queries, you can contact us at 9287292870.,

You should have a minimum of 2 years of experience as a Customer Support Analyst with expertise in installing and configuring computer systems and applications. Your main responsibilities will include responding to customer inquiries, troubleshooting and resolving challenges, as well as maintaining and monitoring computer networks and hardware. You will also be expected to resolve technical issues related to network interruptions and keep a detailed log of system updates. Experience with any ticketing system will be advantageous. To qualify for this role, you should possess strong problem-solving and troubleshooting skills, along with a background in IT education. Knowledge of ticketing systems and excellent written and verbal communication skills are essential. This is a full-time position in Vadodara, Gujarat, with a requirement to work in US Shift on a rotational basis. The job also involves weekend availability for night shifts. The ability to communicate effectively in English is required, while proficiency in Hindi is preferred. Leave encashment is one of the benefits offered. If you meet the above requirements and are interested in this opportunity, please speak with the employer at +91 7861807320.,