379 Ticketing System Jobs - Page 2

Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Customer service practices Standard Operating Proced...

Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Customer service practices Standard Operating Proced...

Have a strong knowledge of CyberArk privileged Account Management solutions- CyberArk components like Vault, CPM, PSM, PSMP, PVWA, AAM, PTA Have worked on CyberArk Application upgrades/releases and patches Have worked on managing vault logs and monitoring of CyberArk privileged account security tool modules Creating Safe and updating Safe Permissions. Administration of user accounts & safes in cyber ark Onboarding accounts from various platforms (Windows, Linux, etc) Onboarding bulk accounts using Password Upload Utility (PUU) & Rest API methods Perform Cyber ark License clean up tasks. Perform a Health check of all the components in the CyberArk Strong knowledge of identity and access manag...

SCCM Administrator Should be MCP and have basic Server Knowledge. • Should have minimum of 3+ Years of Experience. • Must be Willing to work in 24x7 shifts Good experience in server patching. • Must have good knowledge on product like WSUS, SCCM, Shavlik • Basic Knowledge in Group policy and WSUS update agent • Generation/ updation of ticket in the ticketing system. • Preparing Monthly / Weekly reports for Customer interested candidate share resume to naveenavaakruthi@gmail.com

As a Hitachi Storage Engineer at Hitachi Vantara, your role will involve extensive knowledge and working experience on Hitachi Storage arrays such as HUS, HCI, VSP G Series, as well as knowledge on HNAS and HCP. You will also be expected to have extensive knowledge and working experience on Brocade switches, Hitachi tools like Tuning Manager, HDCA, Command Suite, HORCM, etc., and preferable working experience on Opramp and ServiceNow. Your responsibilities will include managing replication True Copy, HUR & HORCM, administering and using HCS & HDCA, coordinating firmware/patches/microcode upgrade activities, managing RAID Groups, Storage pools, and Storage tiering, and understanding SAN fabri...

You will be providing end-to-end support for all Supply Chain Solutions. As the immediate technical contact for all DC, MDC, Ship Hub, and retail locations, you will handle calls and chats, documenting all interactions in ServiceNow. In case of issues and outages, you will collaborate with vendors, developers, and application administrators to resolve them and identify the root cause. Managing automation infrastructure for MDCs and Ship Hubs will also be part of your responsibilities. Additionally, you will respond to system alerts, troubleshoot Supply Chain systems using various tools, and communicate technical information to both technical and nontechnical personnel. Using standardized pro...

As the Service Desk Director at Base8, you will play a crucial role in managing the activities and responsibilities of the service desk team. Your primary focus will be to ensure high-level technical assistance to the team and deliver service and support to customers at agreed levels. Here is a breakdown of your key responsibilities: - Manage service desk team members and oversee their daily activities - Coordinate the dispatch process of service requests and field technicians to maximize resource utilization - Enhance the productivity of the team and optimize the usage of support resources - Communicate effectively with all parties to meet customer expectations - Address outstanding custome...

As a Service Desk Technician for our client, your role will involve providing first-level technical support to end-users via phone, email, and in-person. You will be responsible for assessing and qualifying requests, diagnosing and troubleshooting hardware, software, and network issues, as well as assisting with the installation, configuration, and maintenance of computer systems and peripherals. It will be crucial for you to process and execute demands/resolve incidents following existing procedures, record, track, and document incidents/service requests using the ticketing system, and ensure timely resolution of incidents in accordance with service level agreements (SLAs). Key Responsibili...

Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Customer service practices Standard Operating Proced...

Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Customer service practices Standard Operating Proced...

Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Customer service practices Standard Operating Proced...

Your skills Previous experience (or equivalent) in dispatching would be an assetB2 EnglishBasic IT knowledge would be an assetNeed to work in shifts (nigh shifts and weekends may apply) Your tasks Administer incidents in the ticketing system (external and internal) Analyze and validate technician reporting and requests updates if necessary Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits) Act as communication point for dispatch service Provide administrative support Follow all of the processes and standards Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own ...

We are seeking a dedicated and professional call support executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing inquiries, resolving issues, and maintaining a positive brand image. This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment. Key Responsibilities Customer interaction: Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly. Make outbound calls to follow up on customer queries, feedback, or pending issues. Issue resolution: Provide accurate information about products, services, and...

As a network support engineer, your role involves maintaining the computer hardware, software, accessories, networking, and online Windows & Linux Hosting servers essential for the organization's internal and external communication. Your responsibilities include: - Designing, installing, and maintaining communications, file sharing, and IT resources - Attending and resolving client-reported issues within specified SLA timeframe - Ensuring internal networks meet business demands in terms of system accessibility and network capacity Your tasks will also include attending to support tickets, responding to customer inquiries, preparing service quotations, maintaining online web and mail servers,...

Role Overview: As a Technical Support Analyst I at Exela, you will be responsible for serving as the first point of contact for internal and external customers seeking technical assistance through phone, email, chat, and ticketing system. Your role will involve communicating clearly via multiple channels, displaying strong listening skills, and showing patience, understanding, and empathy towards customers. Key Responsibilities: - Communicate clearly via telephone, email, or chats and demonstrate strong listening skills to fully understand customers" issues and needs. - Display patience, understanding, and empathy with customers at all times to ensure timely and respectful customer care. - M...

As an Application Support Analyst at ICE Digital Trade, you will be an integral part of the team providing first-line support for customers utilizing our paperless global trade management solutions. Your role is crucial in ensuring strong customer service and efficient resolution of reported issues and incidents. Your responsibilities will include: - Providing level 1 application support by collaborating with level 2 and level 3 support teams to resolve customer-reported problems - Managing the onboarding and off-boarding processes for clients using ICE Digital Trade products and services - Updating the ticketing system (e.g. Salesforce, ServiceNow, JIRA) with details of reported issues and ...

As a Technical Support Specialist, your role will involve providing technical support to clients by identifying and resolving hardware or software issues. You will be responsible for monitoring network activity and identifying performance issues that may need to be addressed by IT support staff. Additionally, you will coordinate and participate in team meetings to discuss new technology initiatives. Key Responsibilities: - Installing, configuring, and troubleshooting computer hardware components such as processors, memory, and hard drives - Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications - Designing or updating computer netwo...

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title IoT Application Support Analyst Location Bangalore, India About Us Ingersoll Rand is a glo...

About Us Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI...

Long Description 1 About the company Created in 1828, Bureau Veritas (BV) is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. As a trusted partner, Bureau Veritas offers innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development. Role Overview: The Service Desk Officer is the first point of contact for the users who contacts our CPS Service Desk. While providing the highest level of customer service, the Service Desk Officer answe...

Your skills Previous experience (or equivalent) in dispatching would be an assetB2 EnglishBasic IT knowledge would be an assetNeed to work in shifts (nigh shifts and weekends may apply) Your tasks Administer incidents in the ticketing system (external and internal) Analyze and validate technician reporting and requests updates if necessary Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits) Act as communication point for dispatch service Provide administrative support Follow all of the processes and standards Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own ...

Role Overview: As a Desktop Support Specialist at Hemmersbach, your primary responsibility will be to provide day to day local/remote desktop support. This includes handling inbound calls, answering questions, and troubleshooting hardware, software, and application issues. You will be expected to document the steps taken to resolve challenges in a ticketing system. Qualification Required: - Previous experience in desktop support or a related field - Strong troubleshooting skills for hardware, software, and applications - Excellent communication skills to interact with users and document solutions accurately Additional Company Details: Hemmersbach is a global IT infrastructure services provid...

Your skills 18 months of IT experience (or equivalent)Ability to build relationshipsExcellent time management skillExperience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also m...

Your skills 18 months of IT experience (or equivalent)Ability to build relationshipsExcellent time management skillExperience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also m...

As a Tech Junior at our company based in Mumbai, your role will involve assisting the Technology Department in supporting the production staff. We are seeking bright, motivated individuals with a passion for working within the VFX industry. Your responsibilities will include: - Performing OS installation and support for Linux, OSX, and Windows systems. - Providing direct workstation support to all employees, including smooth moves between rooms, floors, and sites. - Managing and fulfilling requests for peripherals like monitors, keyboards, and tablets. - Handling storage, sourcing, and delivery of equipment to and from employees. - Collaborating with vendors such as Dell and HP for part repl...