380 Ticketing System Jobs - Page 15

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IS...

- 3 - 4 years of experience in technical support roles. - Proficiency in understanding the support ticketing lifecycle and tools such as JIRA and ServiceNow. - Basic understanding of SQL for querying logs and databases. - Knowledge of backend server logging, including API and error codes. - Experience with monitoring tools such as SignalFX, Splunk, and Kibana. - Good understanding of different error codes and HTTP response codes. - Strong knowledge of server and client logs, with the ability to analyze and interpret logs effectively. Responsibilities : - Collaborate with the team to understand current issues impacting operations and drive them to resolution. - Validate and escalate issues us...

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IS...

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IS...

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IS...

Must have skills : - 3+ years of experience focusing on operational vulnerability management work, specifically for processing vulnerabilities from Tenable in that Tenable IO and Tenable SC. - Experience in vulnerability management lifecycle, less on the scanning side, the rest for more on the life cycle, prioritization, remediation, analysis, tracking, reporting and driving through. - Emphasis on the remediation assistance process, create tickets or distributing vulnerabilities - Experience with JIRA Ticketing tool and experience in handling the Vulnerability Management process for large scale enterprises. - Shift Timings general but the candidate should be available to take calls at 5am IS...

#Skill Service Desk Analysis #Notice PeriodImmediate #Employment TypeContract #Job Description Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedu...

Able to handle major incident Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations SME for 1 of 3 technologies (i.e. Routing & Switching or Network Security (Firewalls Load balancers and Proxy) or Cisco SD-WAN) Minimum CCNP Scripting skills Pearl, Bash, Python. Incident, Problem, Change Management based on Ticketing System (ServiceNow, Remedy etc.) Strong troubleshooting and communication skills Additional Linux certifications (RHCSE, RHCSA) will be considered an advantage If you are interested in, please share the update profile with below...

Job Description Duration: Long Term Shift: 2 Remaining Positions: 1 Details: Job Description: Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures. Monitor group email inbox and enter into ticketing system. Working H...

Degree -B.E Specialisation- Electronics/Telecommunications Responsibilities: Install, configure, and troubleshoot desktops, laptops, and printers. Provide technical support for Windows and basic networking issues. Handle ticketing system and escalate unresolved issues. Assist in software installations, updates, and patching. Ensure timely support for end-users in person and remotely.

Primary responsibilities Provide Tier I/II support to end users with exceptional customer service skills. Answer, evaluate and prioritize service requests via chat, email and in person for users. Provides regular and timely updates to customers. Perform move/add/change tasks for desktop/laptop hardware and software systems. Meet SLA requirements for problem resolution. Log and track issues in our service management tools. Build/deploy, patch and support end user desktops, laptops, mobile devices, and other related equipment. Maintain accurate inventory of computer hardware and software assets related to the service desk function. Maintain key performance metrics related to Tier I/II support ...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterpr...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterpr...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterpr...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules...

This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (se...

Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules...

Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, a...

Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, a...

This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Preference : Immediate joiner upto 1 Month NP. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, work...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...