380 Ticketing System Jobs - Page 12

This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/port...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

Associate - Odessa Application Management at Natixis Services in India We are proud to be one of the youngest global financial services firms operating in India, with a dynamic team of over 300 employees. Here, our talented team reimagines operational efficiencies and client experiences while cultivating an unmatched workplace culture that champions collaboration, creativity, and continuous growth. Join Us in Redefining the BFSI Landscape: We&aposre looking for a talented Odessa Application Management Associate who can bring their unique skills to our team. Key Qualities We&aposre Seeking Communicate effectively with clarity. Collaborate well within a team to achieve goals. Solve problems cr...

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, p...

Need Immediate Joiners Job description : - Screening, Configuration, administration of Planisware - Making the link with the business Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization - Support integration...

Role & responsibilities 1. End User Support Engineer / IT Engineer 1.1.End User Technical Support Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.). Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc. Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.) 1.2.System Configuration & Deployment Configure laptops and desktops as per Simpolos IT policy and defined software baseline. Ensure proper asset tagging and labelling before system h...

Kalvium is an exceptional startup that is on a mission to enhance the world's education by making it more relevant and engaging. Our flagship offering is India's BEST Undergrad program in Computer Science Engineering, which is available at 19+ Universities in India & abroad. Supported by 30+ industry stalwarts including top executives from Google, Microsoft, Flipkart, and PhonePe, as well as luminaries of India's unicorn ecosystem like Anupam Mittal, Kunal Shah, Rahul Chari, and Ankit Bhati. As an Associate - Campus Support in the Campus Support team under the Program Operations vertical, you will be responsible for managing operations, coordination, and reporting of the program delivery for...

As a Technical Support and End-User Administration professional, your primary responsibility will be to provide first-level Service Desk support to internal employees. This includes offering phone support for end-user problems and requests, diagnosing hardware, software, and business application issues, and utilizing appropriate problem recognition, research, isolation, and resolution steps. You will be expected to perform computer hardware and software-related repairs, as well as troubleshoot wireless devices. Keeping a detailed record of customer conversations and troubleshooting steps to efficiently resolve issues is vital. Additionally, you will provide support to facility, remote facili...

As a Service Desk Engineer in Chennai, you will be responsible for providing L1/L2 IT support for hardware and software issues. You will also manage user accounts, troubleshoot network and connectivity problems, and handle the ticketing system efficiently. In case of complex issues, you will escalate them as needed to ensure timely resolution. The ideal candidate for this role should have a minimum of 2 years of experience and hold a qualification as Any Graduate, with preference given to IT/CS background. The offered CTC for this position is 33.5 LPA, and the working location will be on-site in Chennai. Immediate joining is required for this urgent hiring. To apply for this position, please...

Key Responsibilities: 1. Customer Support & Query Resolution: o Handle inbound and outbound calls related to broadband services, installations, complaints, and troubleshooting. o Provide first-level technical support for broadband connectivity, modem/router configuration, and service-related issues. o Escalate complex technical issues to the relevant network/field support teams. 2. CRM & Ticketing System Management: o Utilize CRM tools to log, track, and resolve customer issues efficiently. o Ensure timely follow-up on customer complaints and service requests. o Maintain accurate and up-to-date customer records in the CRM system. 3. Remote Access Support & Tools Handling: o Provide technical...

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufactur...

You are a skilled and dedicated System Administrator responsible for managing and maintaining the IT infrastructure at SyamaDynamic Integrated Services PVT. LTD. Your role involves handling server management, networking, cloud services, and desktop support. You will be managing website platforms, security systems, and providing support for various IT-related tasks. As a System Administrator, you will administer, maintain, and troubleshoot servers running on Linux and Windows platforms. Regular updates, patches, and backups are part of your responsibilities. You will configure and manage firewalls to ensure network security, oversee networking tasks, and set up and maintain network infrastruc...

As a Global HR Process & Application Professional at Epiroc, you will play a crucial role in ensuring an excellent user experience for Epiroc employees within core HR applications. Your primary focus will be on innovative and flexible system solutions, delivering rapid and outstanding service and support. You will work collaboratively with a diverse team of specialists to maximize the business impact through your expertise in global HR applications including Big Data, automation, and integrations. Your responsibilities will include being the ambassador for global HR applications like SuccessFactors, Service Now, Power BI, etc., and serving as the first point of contact for users. You will dr...

A day in your life at MKS will involve partnering with IT Shared Services to provide remote support for all IT requirements, incidents, and queries as an IT Support for the Global Service Desk. Reporting to the Lead GSD, you will play a crucial role in ensuring timely and effective technical support to global internal users. This includes resolving hardware, software, and network issues while monitoring and managing helpdesk tickets to prioritize and resolve incidents within established timelines. Your impact will be significant as you conduct training sessions and create documentation to help users understand and utilize IT systems effectively. Additionally, you will be responsible for cont...

Having the sound knowledge of CRM, Assign tickets to the appropriate teams or technicians based on issue type and priority Maintain clear communication with end-users regarding ticket status and updates. Skills : - CRM, ticketing system , Answer and log all incoming calls, emails, and messages

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect ...

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect ...

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceed...

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations. Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner. - Identify, troubleshoot, and resolve product or service issues reported by customers. - Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution. - Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up. - Provide accurate information about product features, updates, and troubleshooting steps. - Document all cus...

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, p...

Emperen Technologies, founded in 2010, is a client-focused, values-driven consulting company that delivers real results. We have successfully implemented the visions of numerous Fortune 500, non-profit, and startup companies. Our business is designed around scalability to meet the critical needs of modern, technology-driven organizations. Through a tailored, seamless delivery model, we help our clients grow and succeed in a complex technological landscape. Emperen Technologies continues to attract top talent inspired by our vision and commitment to improvement. Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will ...

As an ideal candidate for this role, you should have a strong background in network infrastructure and security. You must have hands-on experience working with Firewalls, Switches, Routers, and Wi-Fi AP or controller devices. It is essential that you can provide details of the models and firmware versions running on these devices, along with your proficiency in CLI or GUI, firmware upgrades, and failsafe restores. Additionally, you should be familiar with handling IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be clearly defined, whether at a beginner, moderate, or advanced level. Experience in buildi...