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Global Support Agent US Shift BCForward

2.0 - 7.0 years

2 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Job Overview: Global Support Agents are the first point of contact for our internal and external. employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic areas. The target is to ensure excellent service is provided to our employees. by being patient, empathetic and act with a sense of urgency. It is key to take ownership of ensuring. tickets are edited and triaged accurately, ultimately ensuring they reach the appropriate point of escalati...

Posted 4 months ago

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