5.0 - 7.0 years

5 - 7 Lacs

Navi Mumbai, Maharashtra, India

On-site

Key Responsibilities: Strategic Leadership: Develop and execute the overall customer support strategy aligned with business goals. Establish performance metrics (SLAs, CSAT, NPS) and monitor team performance. Drive initiatives to improve customer experience and reduce resolution times. Team Management & Development: Lead, mentor, and grow a high-performing support team across multiple channels (phone, email, chat, social media). Foster a customer-centric culture and promote continuous learning. Plan resource allocation and workforce management to meet demand. Process Optimization: Implement and refine support workflows, ticketing systems, and knowledge bases. Leverage data and analytics to i...

Posted 4 months ago

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Customer Service Executive For International Process Linchpin Technologies

0.0 - 4.0 years

0 - 3 Lacs

Jaipur, Rajasthan, India

On-site

Key Responsibilities: Handle inbound and outbound calls or chats from international customers Resolve customer concerns related to orders, accounts, payments, and services Maintain detailed and accurate records of interactions Ensure high customer satisfaction by following quality and compliance standards Coordinate with internal teams to escalate and close customer issues Meet individual performance metrics and KPIs Candidate Profile: Strong verbal and written English communication Undergraduate or graduate degree holders Experience in international customer service is a plus; freshers can apply Quick learner with good problem-solving skills Comfortable working in night or rotational shifts...

Posted 6 months ago

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Information Technology Lead Sails Software Solutions

7.0 - 12.0 years

5 - 10 Lacs

visakhapatnam

Work from Office

Job Description: We are seeking a seasoned and proactive IT Lead to oversee and enhance our organizations IT infrastructure, security posture, and end-user computing environment. This leadership role demands deep technical expertise across networking, device management, server architecture, and cybersecurity, along with a proven track record in leading and mentoring IT support and infrastructure teams. You will be responsible for planning, implementing, optimizing, and maintaining all aspects of IT infrastructure and services while also managing a team of 58 IT professionals. Your mission is to ensure a reliable, secure, and scalable technology environment that aligns with business goals. Ke...

Posted Date not available

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