2005 Ticketing Jobs - Page 9

As Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team and will be learning very quickly. You will be trained in: Microsoft Products We will ensure you can master Word, Excel, PowerPoint, MS-Projects tools from Microsoft with a high level of confidence as is required in your role; Companys Tools You will receive training with Tools such as SysAid, Kimble, and Smartsheets so that you can execute your role effectively and efficiently; Companys Approaches You will learn how to support our clients and the services we offer and what your role in the process is; SAP, AWS Solutions You will understand the terminology, what it does, what challenges there are and how what we do fits into that; You will be working primarily from home and when required the companys office. Responsibilities : Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure. Perform diagnostics of tickets and their status by client and other criteria Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources. Provide customer-focused 1st line support as part of a team aiming to resolve issues at the first point of contact. Provide ticket analysis, reporting, and follow up based on Service Level Agreements (ticket response and resolution times). Preparing Client Service Reports in line with agreed formats; Collation of internal KPI metrics in line with agreed formats Support the Service Delivery Manager and/or PMO in the execution of his/her tasks; In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery Qualifications Prior Service Desk Experience You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting; Command authority naturally You don t need borrowed power to enlist the help of others you just know how to do it you are optimistic and are viewed in a favorable light and are valued by the organizations you work for; Possess quick-shifting abilities, knowing what to note and what to ignore The latter is more important since there s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data; Set, observe, and re-evaluate priorities frequently You focus and prioritize by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input; Ask good questions and listen to stakeholders Great analysts/administrators don t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders; Do not use information as a weapon or a means of control You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they ll do with it. You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat): Possess expertise in service desk management You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that the company operates in, the tools we operate, and the approaches we deploy that gives you a natural authority and solid strategic insight; Exercise independent and fair consensus-building skills when conflict arises But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole; Cultivate and rely on extensive informal networks inside and outside to solve problems that arise You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them); Look forward to going to work You believe that client support is an exciting challenge that s critical to success: you view service desk support and management as a career and not a job, and you treat it like so by seeking additional training and education. Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Breadyto make a change As a Customer Care Tech Specialist - ToastNow, youll be the hero of our customers day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat. Our customers are at the heart of everything we do. Youll use your problem-solving skills and friendly approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, youre eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. As a Customer Care Tech Specialist, you will: (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly whats going on. Ability to communicate complex technical information efficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll. Conduct Toast procedures to escalate and coordinate the customer response per Toast values. Do you have the right ingredients*(Requirements) A minimum of 3 year Bachelor s degree in any area, or any other related discipline 2-4 years of experience in a tech support role, troubleshooting software and/or hardware issues Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. Strong written communication and typing skills. Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers. You can handle your workload and prioritize tasks effectively, even when things get busy. You enjoy collaborating with others and fostering a positive work environment! Special Sauce(Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Operational Hours Candidates must be available to work on-site for the full 6-week training period. Following training, the role transitions to a hybrid schedule, requiring 3 days in the office and 2 days working from home. To ensure a seamless learning experience, we require full attendance during the training period. Open to rotational shifts that may include weekends, holidays and nights Hybrid, Bangalore | 5 day working (Rotational in days & time) Open for flexible Night Shift - 6 PM - 12:30 PM IST If selected, you would be assigned to any of these shifts Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are seeking a dynamic Project Manager with 5-8 years of experience to lead projects in the airline domain. The ideal candidate will possess strong project management skills, industry knowledge, and the ability to deliver successful outcomes within defined timelines. Key Responsibilities: Plan, execute, and manage airline-specific projects across Passenger Service Systems (PSS), reservations, ticketing, and ancillary services. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Ensure seamless communication with stakeholders and maintain alignment with business goals. Manage project timelines, budgets, and resources efficiently. Identify risks, develop mitigation strategies, and ensure timely resolution of issues. Monitor project progress and deliver status updates to stakeholders regularly. Qualifications: 5-8 years of experience in project management, preferably in the airline or travel domain. Strong knowledge of airline operations, PSS, and related systems. Proficiency in Agile and Waterfall methodologies. Excellent communication, problem-solving, and leadership skills. PMP or Scrum Master certification is a plus.

R esponsible for a Strategic Market within India (excluding Mumbai). The role will be solely responsible to maintain the health of the Channel Base and ensure steady flow of Business from your region. The role will be given a Specific Revenue Target (Annual and Monthly) and your performance will have a huge significance from the Revenue Targets set. Distribution Management Establish a strong Channel Partner (CP) Base for the Region being managed Ensure efficient and timely engagement of the Channel Partners by: Updating them of the Lodha Developments and Activations/Launches happening Ensure Channel Partners visit the Lodha sites and educate themselves on our portfolio Activate the Channel Partner Base of your Sales Managers by generating Client Meetings from their client base Target to convert 100% of your region s CP base into the HOT Categorization (HOT category means, a healthy clientele list with a sound regularity in giving Client Meetings) Personally handle a few CPs (Key Accounts) across the territories in your region and engage with them on a regular basis Client Engagement & Follow-up Track the Client Meetings that are being handled by your team on a regular basis Maintain a list of Hot and Warm Opportunities and ensure your interaction/contribution in those opportunities Meet the big ticket (3cr and above) clients personally and get them to visit sites and closures. Strive to build a healthy pipeline from the leads across your region so as to ensure sustained business Leadership Lead the team of Sales Managers reporting into you from across territories in the region assigned Ensure daily con-calls (or one-on-one interactions) with the Sales Managers to keep a check on their daily Sales routines Conduct weekly reviews with your team to figure out Hot and Warm opportunities Strong and Weak Areas of the Sales Managers Intra-team product knowledge transfer Exchange of best practices within the team Intra-Organization Collaboration Interact with the various Site Heads and Markets Heads and be updated on the latest happening across the Lodha Projects Work with the SITE Teams and leverage on the rapport built to drive Joint GTM activities in your regions Coordinate with the Outstation Marketing team for exchange of ideas and any Branding support required Strategy and Business Development Work with the Vertical Head to strategize the GTM options for the Region being handled Be aware of the competition in and around your territories so as to understand which product segment suits which territory Proactively pitch in inputs to help grow the Lodha Outstation imprint into New Markets Systems and Process Adherence Maintain accurate records for designated accounts and share regular updates with the Vertical Head Maintain thorough adherence to SFDC and lead tracking mechanisms as required Ensure highest standards of compliance to Lodha Group s policies, processes and value structure

The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers. The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the GOC Analyst must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs. The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers. The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the GOC Analyst must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs. Continuously monitor servers, networks, LAN/WAN infrastructure, SD-WAN appliances, and other critical components using tools like SCOM, SolarWinds and Orion to detect anomalies, outages, and performance issues Respond promptly to alerts by troubleshooting server, network, and application issues, executing scripts if needed, and resolving or escalating incidents on a priority basis Manage support tickets through the ticketing system (ServiceNow), ensuring accurate tracking, SLA compliance, and the creation of runbooks, knowledge base articles, and incident documentation Escalate complex issues to senior engineers or specialized teams and coordinate with carriers, vendors, and service providers to resolve LAN/WAN-related incidents Work with cross-functional teams to resolve infrastructure issues and communicate with customers, end-users, and local technicians to provide updates and gather relevant information. Generate regular reports on system health, incidents, and performance trends while identifying recurring issues and recommending preventive measures Participate in scheduled maintenance, patch management, and upgrades, performing basic system administration tasks and executing troubleshooting scripts as needed Contribute to process optimization by ensuring alignment with ITIL standards and implementing best practices for incident and problem management. EDUCATION Professional Full-time Degree & Bachelor s Degree in a related field is required. TECHNICAL SKILLS Proficient in using tools like SCOM, SolarWinds and Orion to monitor servers, network infrastructure, SD-WAN appliances, and LAN/WAN systems for performance and stability. Experienced in diagnosing and resolving server, network, and application issues through initial troubleshooting, executing scripts, and managing alerts efficiently. Skilled in managing and tracking support tickets through platforms like ServiceNow, ensuring SLA compliance and maintaining detailed documentation for each incident. Able to escalate complex issues to senior engineers while coordinating with vendors, service providers, and carriers for timely incident resolution. Competent in generating system health reports and documenting incidents, runbooks, knowledge base articles, and shift handover reports to ensure At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus. com/careers/india. html . Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus. com .

Number of Openings 1 ECMS ID in sourcing stage 533255 Assignment Duration 12 months Total Yrs. of Experience 8-10 Yrs Relevant Yrs. of experience 4+ Detailed JD (Roles and Responsibilities) Manage post-deployment operations and support Handle and resolve Work Order (WO) tickets and day-to-day operational tasks. Troubleshoot issues related to PAM/EPM functionality and performance. Update, test, and validate new software packages and coordinate agent deployments. Maintain comprehensive documentation including job aids, manuals, and update logs. Introduce and implement new features and improvements to enhance user experience. Contribute to the long-term roadmap and strategy for endpoint privilege management. Evaluate potential replacement tools Support integration and remediation efforts for dependent projects. Lead MVP configuration and deployment for Native Entra ID devices. Conduct pre-deployment testing, validation, and manage PROD deployments. Collaborate with downstream projects to resolve blockers and dependencies. Coordinate with the vendor for SaaS environment updates, patching, and DR scenarios. Maintain accurate records of configurations, maintenance, and user documentation. Stay informed on new features and capabilities of the platform. Participate in tool evaluation for potential replacement post-contract. Mandatory skills Proven experience with BeyondTrust PAM and EPM solutions , especially Windows and Cloud endpoints. Strong understanding of endpoint security , privilege management , and SaaS-based security tools . Experience with Windows environments , Entra ID (formerly Azure AD) , and native device management . Hands-on experience in deployment, troubleshooting, and operational support . Excellent documentation, communication, and stakeholder coordination skills. Ability to work independently and collaboratively across teams and vendors. Desired/ Secondary skills Experience in transitioning tools from legacy systems (e. g. , PowerBroker for Windows). Familiarity with ITIL processes , ticketing systems , and change management . Knowledge of disaster recovery planning and compliance requirements . Prior involvement in tool evaluation and roadmap planning . Domain Cyber Security Max Vendor Rate in Per Day (Currency in relevance to work location) INR 12000 Work Location given in ECMS ID Hyderabad WFO/WFH/Hybrid WFO Hybrid BG Check (Before OR After onboarding) Pre onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO PST timing - 5 days a week (as required)

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: KEY DUTIES AND RESPONSIBILITIES: Responsible for entering Benefit Annualized Rates (BAR) updates in Workday Administers Canadian benefit enrollments by updating the vendor databases as required Responsible for calculating the annual Executive Life imputes based on age and Internal Revenue Service fringe rates Responsible for updating Workday with Executive Life and Executive AD&D coverage amounts Responsible for providing monthly headcounts to our international Employee Assistance Program provider Responsible for auditing the leave process flow to ensure no gaps between integration/vendors and managers Responsible for supporting the US open enrollment system configuration, testing, and configuration issue resolution Responsible for handling all benefit census requests Responsible for ensuring there are no gaps in global benefit administration and identifying opportunities for process improvement Performs support and service on the Workday HRIS system benefit module Responds to and diagnoses problems through discussions with users (phone, email, IM) Troubleshoots HRIS benefit module issues and errors, quickly resolving them along with root causes. Uses ServiceNow ticketing system to efficiently respond to all issues, tracking steps of resolution and communication with customers, meeting service levels set out in Service Level Agreements (SLA s) Liaises between customers and Third Party vendor support when necessary Assists with creation and delivery of training material to a wide variety of audiences (end-users, technical staff, and upper management) Performs weekly audits of data and reaches out to appropriate parties to get issues resolved Performs system and testing audits for data accuracy, integrity, and functionality. Helps drive user adoption by gathering user feedback and reporting back to users so process improvements can be made Assists with testing of Workday system benefit module releases, test enhancements and fixes to the systems Assists with development of new benefit reports, metrics, and queries using Workday to support stakeholder needs GENERAL DUTIES AND RESPONSIBILITIES: Comply with Cubic s Quality Management System. Comply with Cubic Occupational Health, Safety and Environment policies and procedures. Comply with Cubic Human Resources Procedures. Comply with security in accordance with established policies and procedures of relevant organizations. BACKGROUND AND EXPERIENCE: Two-year college degree, or equivalent, in computer science or related technical field, plus a minimum of three years technical support experience providing HRIS support in a professional environment. Workday experience and some Workday learning courses or certification strongly preferred Basic knowledge of HR processes and understanding of when to adapt from standard procedures. Demonstrated capacity to communicate effectively in team settings and contribute to group problem-solving. Includes problem recognition, research, isolation, and resolution steps. Strong interpersonal, critical thinking and analytical skills. Excellent written and verbal skills, troubleshooting, organization, follow-through, and attention to detail Adaptability to a changing and fast-paced environment; able to work in a fast-paced environment both independently and as part of a team. Ability and desire to provide excellent customer service to internal and external customers. Ability to handle sensitive information with discretion and adherence to privacy guidelines. Working knowledge of MS operating systems and applications. Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers. Worker Type: Employee

Seeking professionals who will be responsible for maintenance and development of Change request Experienced Oracle eBusiness Suite developer to deliver and maintain all technical developments Required skills and Experience: Primary Skills: Oracle EBS, PL SQL, RICE Components Highly skilled professional with 4-8 years of proven track record in significant Strong experience in RICE Components Work in R12 Transform business function requirements into technical program specs to code, test and debug programs. Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity. Perform performance tuning to improve performance over multiple functions client facing roles, utilizing strong technical, analytical and complex system integration. Should have knowledge of alert creation and alerts manage Strong analytical knowledge for ticket solving problems Good communication, team player and flexible. Total Experience Expected: 04-08 years

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. About The Role Workplace Services Partners are responsible to operate, maintain, improve and adapt the Capgemini workplaces premises and infrastructure for creating a safe, secure and effective working environment for the business to function. Ensure optimal occupancy of workspaces, managing space requirement, delivering high quality services within the workplaces, driving Service Excellence supported by local, regional teams and external Global IFM partners. - Grade Specific Drive Workplaces services teams to ensure the success of delivery. Resolve operational problems and deliver the services within defined schedules and service level agreements. Interface with business stakeholders and internal clients to better understand issues requests and provide right services. Management of Customer Satisfaction surveys. Coordination of annual governance calendar in conjunction with our external Global IFM partners. Drive projects and initiatives. Analysis of Employee feedback relating to Workplace Services and suggesting and driving recommendations for improvement.

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Location: Oragadam, Tamil Nadu Experience: 1+ years Working Days : 6 days (Rotational week off & National Holidays) What is role is all about The Diagnostic Support Engineer (DSE) will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7 The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently The responsibilities would include: 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2) Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues Critical DTCs: For vehicles with critical DTCs (e-g , "Service Now" category), guide them to the nearest dealer Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicles location Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status KPI Tracking: Track and report KPI targets in the required format Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement Who are we looking for The requirements to apply for these positions are as follows: Experience in Diagnostic support, vehicle service, or command centre operations Strong problem-solving and communication skills for guiding customers and coordinating with dealers Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN) Ability to work in a 24/7 environment and handle critical issues efficiently Qualifications: BE/BTech/ Diploma

6- days Working Travel Arrangement Calendar management Ticketing Meeting Arrangement Email Handling Good Communication Skills Google sheets An Executive Assistant (EA) provides high-level administrative, organizational, and logistical support to executives, often managing their schedules, communications, and travel arrangements

Technical Support Executive||Virtual Interview 1 Yrs in international Technical support SAL Max 8.4(30% hike on last Package) Gurgaon NP- 0-25 days Troubleshooting, ticketing, service now, service desk, DNS, DHCP, APIPA, DORA, active directory Required Candidate profile Drop Profiles sakshitiwari.img@gmail.com 8448387768

Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6, 500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description: In this role, you will hold a key position in shaping our HR operations strategy and crafting a distinctive employee journey experience. Collaborating closely with the broader People team and the business, you will ensure the realization of our Employee Value Proposition and the alignment with our business objectives. -Responsible for the full employee life cycle in your Region, from onboarding through to off-boarding -Ensuring a prompt response to employees queries in our ticketing system (People Doc) -Coordinating/collaborating with HRBPs on compensations, mid-year, annual reviews processes and ER issues -Coordinating/collaborating with the payroll team to solve payroll related queries and make sure any change is captured and processed in a timely manner -Escalating any benefits queries to the Benefits team to ensure accurate benefit administration -Working closely with the HRIS team escalating any system issues in a prompt manner -Designing and developing HR policies and procedures -Advising on HR policies and procedures (e. g. maternity, paternity and sick leave policies amongst others) -Maintaining records, files and documentation in accordance with legal requirements and ensuring compliance to Labor law and regulations -Providing meaningful recommendations to challenges related to performance, conduct, compliance and mobility -Keep abreast of key global trends and how they might impact your assigned client group -Supporting ad hoc projects and identifying opportunities for process improvements and automation within People Operations . Additional Information Work Location: Gurgaon We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

Job Description: SRE ,AWS ,Kubernetes, Expertise in Ansible and Terraform. Candidates should have 8 + years of experience in AWS DevOps in CI/CD, SRE, Monitor infrastructure, and suggested cloud platform i.e AWS and tools like Gitlab ,Jenkins, Terraform, Docker/Kubernetes, Python/shell scripting. Experience with Istio and Python, Service Mesh would be a significant advantage Coding infrastructure automation across the pipeline. As the solution scales, ensure reliability through designing, building, and maintaining the core infrastructure. Support and maintain existing lab infrastructure leveraging defined ticketing and resource scheduling processes. Participates in evaluation of new and existing server infrastructure capabilities and features, to ensure requirements are met for both existing applications and new product services. Jenkins and spinning up EC2 instances. Client environment includes a complex tool stack, starting from Helm and Kubernetes (both Kops and EKS) to shared pipelines Candidates whose recent roles involve working extensively with technologies like Helm, GitLab, and Kubernetes, with AWS as their primary cloud platform. experience with Istio and Python would be a significant advantage. Experience: Candidates should have 8 + years of experience in AWS DevOps. AWS Expertise: Proficient in core AWS services (EC2, S3, RDS, VPC, Route 53, CloudFront, and IAM) , Pipeline automation like Gitlab CICD, Helm charts. DevOps Practices: Strong understanding of DevOps principles and CI/CD pipelines. Automation: Experience with automation frameworks and scripting languages (Python, Terraform, etc.). Tools: Familiarity with tools like Gitlab, Jenkins, Ansible, Docker, Kubernetes, etc, Istio , Service Mesh.

We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer. In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business. The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys variety in both short-term innovation and long-term strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon s fulfillment networks for years to come. Provide on-shift network escalation support for critical and complex network issues Dive Deep on the high severity incidents and participate in root cause analysis Automate select network administration tasks through creation and maintenance of scripts and tools Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products Partner with our broader Technical operations organization to reduce operational burden Support in organizational transformation from reactive to proactive with focus on predictiveness Deliver simple, sustainable and repeatable solutions and processes Drive and support innovation for operational excellence. Identify and implement operational efficiency through tools and process optimization Drive standards across the network and ensure that we are fully compliant to those standards and policies Monitor and manage technical communications during large-scale events Identify and dive deep on recurring issues and recommend preventative solutions Create and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc. Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction Complete customer requests via trouble ticketing system Participate in hiring and developing the best Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates Be a part of Global support organization that provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required 4+ years of major internet routing protocols experience 4+ years of working in a Linux/Unix environment experience 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience

In our always on world, we believe it s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How Youll Help Us Connect the World: Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: Bachelor s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: Hands-on IT support experience, ticketing tool experience, Strong Analytical Reporting Skills and excellent communication. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / How-We-Hire / locale=en_US

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Manager, Cloud Operations . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity only. ( NO HYBRID OR REMOTE ALLOWED ) The Manager of Cloud Operations Global Cloud Services should be a professional passionate about delivering quality solutions to customers and dedicated to providing customers with a great experience. This position is responsible for the success of the Cloud Operations and Support Team in installing and supporting a customers solution within the Company Cloud environment. What you will be doing Qualifications: Must have a bachelor s degree 10+ Years of total experience with a minimum of 4+ years of managing teams Broad knowledge of Cloud Hosting technologies 4+ years customer, and end user support experience ITIL/ITSM Certifications preferred Strong troubleshooting and problem-solving skills PMP/Prince Certification preferable Practical knowledge of Incident/Change/Problem Case management Experience generating report via MS Excel/Power Bi preferred What will make you successful Responsibilities: The Cloud Operations Manager is primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer s Applications Infrastructure Oversee day-to-day operations, escalations, ticketing, and communications with all customers. Supervise a 24x7 Tier1 Network Operation Centers (NOC) shift operations and personnel Responsible for managing production incidents, outages, SLA, uptime, service availability, root cause analysis Generate key reports and metrics for Management - System uptime, Service level agreements, Initiate internal OEM audits and close audit observations. Coordinating supporting incident handling recovery Ensure close monitoring of Network devices Define and maintain safeguard the security, integrity, and confidentiality of all customer data Define and maintain the availability of the Company Cloud environment Define and maintain the process and procedures used by the Company Cloud operations teams Take an active role in Employee Performance Management, Capacity Planning Feedback Take an active role within the Company Cloud Leadership Team to define and implement goals, projects, policies and procedures consistent with Company s standards and culture Establish and maintain appropriate training and education plans for all Company Cloud Operations Team members Ensure that Company Cloud services are rendered in a manner that is consistent with Company Softwares standards and culture; where appropriate, coordinate with other departments to define new standards Evaluate, recommend, and implement standards for Company Cloud offerings Participate in Company management activities and initiatives as directed by senior management Hyland s Offering We re proud of our culture and take employee engagement seriously. By listening to employees feedback, we re able to provide meaningful benefits and programs to our workforce. Learning Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning Development department supporting our employees. RD focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated RD Education Services department to help you grow. Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs Community Engagement Volunteer time off (12h/year). Diversity Inclusion employee resource groups, inclusion benefits and policies Niceties Events snacks and beverages, employee referral program, birthday, baby gifts, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

What this Job Entails: Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services. Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: Assist with inventory,asset management and e-recycling. Use ticketing systems to report individual work accomplishments and to track metrics. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips. Load and unload shipments; loading dock duties as assigned. Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. Unbox, stock inventory on shelves, break down packing materials. Assist in inventory procedures including the actual total count of stock items and spot check as needed. Perform cleanup duties to maintain the warehouse in a safe and orderly manner. Contribute to large scale global projects as needed. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: High school diploma or general education degree (GED) and 2+ years related experience and/or training; or equivalent combination of education and experience. High attention to detail and ability to follow other technicians direction to ensure quality. Effectively utilize ticket, inventory, and dispatch management systems. Determines methods and procedures on new assignments and may coordinate activities of other personnel. Networks with key contacts outside one s own area of expertise. Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. Strong organizational skills including effective record-keeping and maintenance techniques. Basic knowledge of computer hardware with the ability to learn new software. Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. If applicable at site, ability to operate material handling equipment pallet jacks and forklifts (if certified) is a plus. Understands policies and objectives of the assigned program and corresponding activities. Knowledge of health and safety regulations. Basic methods, practices and terminology used in warehouse operations. Basic math skills. Methods and procedures of storing and loading supplies and equipment. Perform physical duties involved in packing, storing and shipping supplies, equipment and other items. Lift and move heavy objects and an understanding of proper methods to safely do so. Communicate effectively and understand both oral and written directions. Physical Demand & Work Environment: Physically assist in moving and racking equipment. Ability to lift, carry, push or pull medium weights, up to 75 pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Driver s license and clean driving record Work is performed while standing, sitting and/or walking. Ability to communicate effectively using speech, vision and hearing. Use of hands for simple grasping and fine manipulations. Requires bending, squatting, crawling, climbing, reaching. Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses. What can Astreya offer you Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health, and wellness benefits

Yext is seeking an experienced payroll professional to join our growing team. The Payroll Analyst will be responsible for maintaining and operating the Companys payroll function, processes and systems, including global payroll, commissions payments, bonuses, payroll related taxes and certain business operations. The Payroll Analyst will partner and work closely with HR, Equity, and Finance teams. Reporting to the Manager, Payroll this person will be a true partner to the organization always approaching work with a lens of adding value to the company. This role is fully on-site in our Hyderabad, India office What Youll Do Maintain, operate, and update payroll systems/processes daily. Execute the payroll cycle for assigned Yext entities. Ensure bonuses/commissions/variable pay earnings are accurate. Process payroll, commissions payments, and payroll taxes transactions Prepare the reconciliation for Manager review. Process Restricted stock options recording and Employee Stocks Purchase plan management. Investigate and drive resolution to payroll questions from employees, Finance, and HR teams. Ensure compliance with internal policies and controls, SOX as well as compliance with external laws and regulatory guidance. Assist with gathering supporting documentation for internal and external audit requests. Create and maintain SOPs and supporting documentation thoroughly and accurately, in accordance with company policy, best practices and business process controls. Close attention to detail to ensure accuracy to eliminate any subsequent adjustments to payroll. Commitment to process improvement and re-engineer current systems to build efficient and scalable payroll processes. Maintain the payroll email and ticketing system to ensure all issues are addressed in a timely manner. Working knowledge of processes, procedures, controls, regulations, and compliance as required. Assist Sr Payroll Manager and Payroll Manager with research and compliance of regulations pertaining to labor and tax laws pertaining to payroll Work with HR, Benefits and Equity teams to develop processes for the timely reporting, recording and review of bonuses, new hires, promotions, and other compensation related changes. Perform duties to balance and control earnings and deduction totals, review the general ledger entries, review automated system output, including general ledgers, registers, and standard reports, determining, and correcting out of balance conditions. Review and process involuntary deductions such as levies and garnishments. Assist with manual, quarterly, and year-end adjustments. Identify and help implement automation and process improvements for the purchasing function Assist with ad hoc projects as needed. What You Have BA/BS degree 5+ years of Payroll experience Payroll Certification is a plus. Experience with major Payroll and ERP system (Workday, International Platform, ADP Smart Compliance) Proficient in Microsoft excel. High degree of accuracy, attention to detail and confidentiality Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity. Ability to work independently or as a team member. Perks and Benefits At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture. We believe that people do their best when they feel their best and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including: Performance-Based Compensation : We offer an attractive bonus structure and stock options for eligible positions. Comprehensive Leave Package : Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance. Health & Wellness Offerings : We provide medical insurance with 7L coverage , including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements). Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition. World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas. #LI-RK1 #LI-Onsite

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk. Technical Skills : Strong customer service skills and experience in providing technical support. Proficiency in voice, chat, and email communication channels. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce. Ability to troubleshoot technical issues and provide effective solutions. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Qualifications 3-5 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Educational Qualification: Bachelor's degree in Geography, Earth Sciences, Remote Sensing, Physics (or related engineering fields) Work Experience: 3-5 years of experience in a related role, preferably in the satellite or earth observation industry. Role Description: We are looking for an enthusiastic and self driven individual to join our satellite operations team as an Imaging Coordinator. The ideal candidate will be responsible for making critical decisions on imaging priorities for our satellites, balancing various external and internal stakeholder needs, and ensuring optimal utilization of our satellite resources. Responsibilities Duties: Providing data/trends to the mission planning team to implement the right strategies for prioritizing imaging targets based on multiple factors (including but not limited to customer requirements, emergencies, calibration needs, and long-term archival value). Staying informed about global events/disasters with a geographical impact to proactively identify high-priority imaging opportunities. Collaborating with the sales and customer success staff at Pixxel to understand and manage customer expectations regarding imaging schedules and deliverables. Working closely with the satellite operations team to optimize imaging schedules and maximize the efficiency of our satellite constellation. Maintaining a comprehensive understanding of global geography, seasonality, and areas of strategic importance for various industries and applications. Analyzing and reporting on imaging prioritization decisions and their outcomes to improve future decision-making processes. Contributing to the development of a valuable image archive by identifying and prioritizing areas of long-term significance. Desirable Skills Certifications: High attention to detail, strong analytical skills, and the ability to make data-driven decisions Excellent knowledge of global geography, current events, and geopolitics. Basic understanding of satellite operations and earth observation technologies. Superb communication and interpersonal skills, with the ability to manage expectations of diverse stakeholders. Ability to work under pressure and make quick, informed decisions in emergency situations. Good at programming and experience with python (or any other scripting language). Candidate Acumen: Proactive and self-motivated with a passion for earth observation and its applications. Strong problem-solving skills and ability to think creatively. Adaptable and able to thrive in a fast-paced, evolving industry. Team player with the ability to work effectively across different departments. Benefits: Health insurance coverage Unlimited leaves flexible working hours Role-based remote work and work-from-home benefit Relocation assistance Professional Mental Wellness services Creche facility for primary caregivers (limited to India) Employee Stock Options for all hires

Role & responsibilities Manage Reservations : Create, modify, and cancel flight bookings. Process Payments : Handle payments via cash, card, or online methods and issue receipts. Update Customer Records : Maintain accurate passenger information and travel history. Handle Refunds & Reissues : Process ticket reissuance and refunds as per airline policies. Promote Travel Packages : Upsell travel insurance, hotel bookings, and holiday packages. Maintain Reports : Generate daily, weekly, or monthly sales and booking reports.

To provide world-class service to all small business customers in a customer-centric environment Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin. Required Candidate profile Good knowledge in the Installation of Hardware & Software Work on Client Servers like Windows, Linux, UNIX.Cab Facility,Good communication skills candidates need to apply.