3152 Ticketing Jobs - Page 9

Location: Makarba, Ahmedabad Shift: Rotational ( based on client allocation ) Employment Type: Full-time Job Overview: We are hiring L1 and L2 Support Engineers to provide remote IT support to our international clients. This role demands strong technical troubleshooting skills , excellent English communication , and a proactive approach to resolving IT issues. Candidates must be graduates and comfortable working in international time zones . Key Responsibilities: Provide remote Level 1 and Level 2 technical support for desktops, laptops, applications, and network-related issues. Respond to support requests via phone, email, and ticketing systems, ensuring timely resolution within defined SLA...

About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical sup...

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

About The Role Support Team - About The Role Requirements Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with ticketing tools and documentation tools. Ability to diagnose and troubleshoot basic technical issues. Familiarity with desktop applications and help desk software. Excellent communication skills and multitasking / ability to work based on priority. Ability to provide step-by-step technical help, both written and verbal. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifyin...

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc)...

Primary Skills: Excellent Communication - for voice Should be able to communicate effectively Should possess good telephone and email etiquette Must be a graduate Should be willing to work in US time zones Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts...

Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays, and a third day unique to each team or employee) The Impact You Will Have in This Role: The WDS governance team defines operational frameworks related to environmental sustainability, facility resilience, and WDS technology systems. In this role, you will supp...

Basic Linux and networking knowledge is greatly appreciated - able to know ping, nslookup, IP address, DNS concept, ssh etc Relevant experience in datacenter operations or related MNC environment of working with servers/ devices Here we work on UPS and Power distribution units which provide power to servers and other network switches Good excel and documentation knowledge, email etiquette and good communication4 Require incident management, change management and any ticketing tool experience is good Should have Device replacements experience like working with vendors like HP, Dell, Park place, APC Shneider electric etc Need to work in rotational shifts, show interest in working from office (...

SUMMARY Human Resources (HR) Implant The HR Implant will play a crucial role in integrating HR practices and policies within the organization, serving as a direct link between employees and management. The main objective is to seamlessly embed HR functions into the company's daily operations, offering support, guidance, and strategic HR solutions to address business requirements. Key Responsibilities Employee Relations Serve as the initial point of contact for employee inquiries and concerns. Mediate conflicts and oversee resolution processes. Foster a positive and inclusive workplace environment. Recruitment and Onboarding Collaborate with hiring managers to identify staffing needs. Conduct...

Responsibilities : Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong cu...

Eligibility: Any Technical Background What you'll do Technical Support: L1 troubleshooting, ticketing, call/chat/email support, basic installs, documentation. QA / Tester: Write test cases, execute manual tests, report defects, regression & basic functional testing. Developer: Build and maintain features, fix bugs, collaborate via Git, follow coding standards. Data Analyst: Clean and analyze data, basic Excel/Google Sheets, SQL fundamentals, simple dashboards. Must-have skills Fundamental tech knowledge in your track (support/testing/dev/data). Problem-solving, willingness to learn, teamwork & communication. Readiness to relocate to Hubli Dharwad. Nice-to-have Basics of Excel/Sheets , SQL (f...

We are seeking a highly skilled and experienced Senior Backend Engineer with a strong foundation in Python , Fast API , RESTful API design , Authentication frameworks , and SQL/Database technologies . The ideal candidate will be a hands-on technical leader capable of driving backend architecture, mentoring team members, and contributing as an individual contributor to deliver scalable and secure backend solutions. Key Responsibilities: Design, develop, and maintain robust backend systems using Python and Fast API Building Automation System for Ticketing with Models and learning systems. Architect and implement scalable REST APIs with secure authentication and authorization mechanisms Optimiz...

Provide the first line of support for incident investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service. Job Description: Serve as the initial contact for SAP support via phone, email, or Chat contacts Log, categorise, and prioritise incidents and service requests accurately. Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login/access problems, navigation support, and basic transaction errors. Manage and fulfil basic requests for access ensuring correct approvals are in place and then...

Nelito Systems Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or cha tConducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials Communicating with customers and internal stakehol...

Detect Technologies is looking for Sr Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or cha tConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeh...

Provide end user support for desktop hardware, peripherals, and software issues. Troubleshoot and resolve advanced desktop-related issues, including connectivity, software installation, and performance problems. Troubleshoot and resolve conference room and training room issues, including pushing software updates, connectivity issues, microphones, etc. Install, configure, and maintain desktop operating systems (Windows, macOS) and applications. Utilize Microsoft Intune for mobile device management (MDM) to deploy, manage, and secure devices in the organization. Assist in the deployment of new laptops, including setup and configuration of hardware and software. Collaborate with other IT teams ...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required...

Role: Travel Sales Salary: upto 7 LPA - Independently handle travel & tours division & generate leads - Excellent communication skills in English, Tamil, or Hindi - Sales of tours packages (domestic or international) - Knowledge of Visa, Ticketing

GENPACT Process: HRO Job Description: Ticketing Helpdesk, resolving emp queries related to Tax or payrolls. HR Back Office Salary up to 5.00 LPA Experience - 2 to 5 Years Shifts : Only Night Shift - 5 Days working Required Candidate profile International Voice Process- Should have good communication skills in English Ready to work in US Shifts

IMT is a provider of enterprise on-demand solutions, including an online network, software and services for the residential mortgage industry. We are leading the mortgage industry into the future, developing and marketing software solutions that are transforming how mortgage lenders, investors, and settlement service provider work together. Currently, we are looking for a service-oriented EUC Support technician to provide local technical support to users and partake in Corporate IT projects and activates in an efficient and accurate manner. This position is the frontline IT support for the company and will help user resolve basic technical problems. Additionally, involved in Corp Tools suppo...

Role: Manager / Senior Manager- IT & ERP Exp 10-15 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Key Job Responsibilities: Deployment, Implementation and Customization of ERP Module Farvision Setup and configuration of new Projects/Business Units/Workflows etc. ERP data rectifica...

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Associate Job Description & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience. *Why PWC At PwC, you...

About the Role Join a high-performing, cross-functional team supporting global IT operations. You ll provide 24x7 monitoring, incident response, application support, network operations, and end-user services. This role merges responsibilities from NOC, Application Support, and Service Desk, ensuring operational excellence, compliance, and continuous improvement. Key Responsibilities Application & Platform Support Provide L1/L2 support for key internal and third-party business applications. Act as a liaison between end users and enterprise IT, resolving access/service requests, and usability issues. Ensure compliance with enterprise change management processes and maintain supporting document...

Are you ready to write your next chapter Make your mark at one of the biggest names in payments. We re looking for a InP - Service Delivery Analyst Senior to join our ever-evolving Technology Service Operations - Cloud Data Support Team and help us unleash the potential of every business. What you ll own as InP - Service Delivery Analyst Senior Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc. Provides 24x7 on-call support for all assigned production-related systems. Continuously provide SME knowledge to promote the operational health and monitoring of prod...

Education : Graduation with experience Data Analysis. Process Conversions, Recovery, PA Resolutions, Cancellations, Suspensions on daily basis. Regular support to HODs for any follow up documentation, resolution of transactional issues. KYC Updating in SMS. Coordination with Field Team. Generating Reports & Data analysis as per OT requirements.