2005 Ticketing Jobs - Page 8

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India. About the Job: The IAM Security Analyst will be responsible for performing user provisioning/de-provisioning activities, troubleshooting and quality control tasks. They will ensure all Service Requests by our external clients are performed & documented by the agreed upon procedures. They will produce reports on the quality of work performed by the Service provider and propose process/documentation enhancements in order to improve the end-user experience for all supported clients Responsibilities: Receive requests from external ticketing systems with initial provisioning information for new hire or modifications to existing users. Use appropriate tools (e.g., RBAC Matrix) to determine role, appropriate level of access to applications, and other requirements. If access level is different from standard, obtain explanation from requester and work with them to obtain signoff from approver (or their delegate). Monitor Service Level achievement and proactively address tickets as required before they are escalated. Monitor onboarding/off boarding service requests and ensure the execution is proceeding. Manage completion of requests by meeting established SLA timelines Follow-up when needed to ensure access completion to client satisfaction As required, provide relevant, timely updates to the requester on the status of provisioning a new user with access rights and applications Participate in projects as necessary Substitute or cover other specialists as needed Requirements: Should be willing to work in PST time zone . 2+ years experience working in a Service Desk Tier I or SOC capacity A good command of IAM tools, Active Directory and Microsoft Suite in general Excellent verbal and written communication skills Proficiency in Microsoft Exchange, Microsoft Excel & Remote access technology Exposure to service request ticketing systems an asset Knowledge of ITIL v3 (ITIL practitioner certification) an asset Strong business acumen with an understanding of the link between business need and technology Flexibility to learn and adapt to new technologies and processes Ability to adapt in a dynamic environment Ability to work under tight deadlines Proven track record in working with multiple initiatives at the same time Proactive approach to problem solving and coordination Must be detail oriented, self-motivated and resourceful Office 365 knowledge asset Cyderes i s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.

We are Hiring for Ticketing Executive/ Ground Staff Executive for Leading airlines and airport ( Male and female both can apply) Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Booking and Reserving Eligibility Passport Need to apply Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Eligibility Should have good communication skills Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Resolve API, GDS & booking tool issues Handle complex technical escalations Work with dev/product teams Maintain support docs & knowledge base Ensure client satisfaction Stay updated on travel tech trends

Key Responsibilities : Flight Reservations & Ticket Issuance : Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction . Reissuance, Exchanges & Refunds : Process ticket modifications , cancellations, reissues, and refunds in line with airline policies and fare rules. Fare Construction & Optimization : Construct and verify international fares and routings manually and via GDS to ensure cost-effective options for clients. Customer Support : Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes. Ensure Compliance : Stay up-to-date with airline regulations , IATA standards , visa and entry requirements, and international travel advisories to provide accurate information. PNR Management : Efficiently manage Passenger Name Records (PNRs) , ensuring they are ticketed, updated, and queued for follow-up actions. Coordination with Airlines & Vendors : Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR) , and ensure smooth communication. Accuracy & Documentation : Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference. Reporting & Reconciliation : Coordinate with the accounts team for invoice generation , fare reconciliation, and payment processing. Handle Group Bookings (if required) : Support group fare negotiations and manage group PNRs for international travel. Qualifications : Experience : Minimum 2-4 years of hands-on experience in international air ticketing . GDS Systems : Strong knowledge of GDS platforms (Amadeus, Sabre, Galileo, etc.). Knowledge : Familiarity with IATA and airline fare rules , refund policies, and international routing . Skills : Excellent attention to detail and problem-solving abilities. Ability to work efficiently in a fast-paced , deadline-driven environment . Good written and verbal communication skills in English ; additional language skills are a plus. Key Skills : IATA Galileo GDS Ticketing Tourism International Air Ticketing Fare Construction

Role & responsibilities Issue domestic and international bookings through Amadeus/Sabre Monitor and track bookings in queue for ticket Issuance Processing re-issuance / cancellation / refund of air tickets Processing special service requests Maintain daily MIS Candidates who has handled MICE ticketing would preferred should have done group ticket booking Preferred candidate profile Experience in international air ticketing Graduate preferably in travel studies and/or Diploma/equivalent in travel and tourism IATA/UFTAA or any other authorized airline course

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

We are seeking an individual with a background in Travel Sales Consultant, Airlines Reservation, and Ticketing to join our team. As part of the Inbound Process in the US, UK, and Canada, you will play a key role in selling flight tickets while understanding the unique holiday aspirations of each customer. Your ability to exude confidence and adapt your selling approach to connect with customers will be essential. You will provide support for flight reservations, cancellations, and rescheduling, utilizing your expertise to guide customers through a wide range of flight routes and tailored experiences to meet sales targets. Key Responsibilities: - Design international flight itineraries based on customer requirements - Assist customers with airline reservations via inbound calls - Global selling of flight tickets - Work across processes in the USA, Canada, Spain, Dubai, and the UK - Handle new reservations, cancellations, and schedule changes through email support - Identify and address customer needs through exceptional service - Support day-to-day operations Desired Candidate Profile: - Proficiency in GDS/Amadeus systems - Strong team collaboration and individual work capabilities - Fluency in English, Spanish, or French with excellent communication and customer service skills - Strong numerical and accuracy skills - Enthusiastic with a positive attitude and a dedication to business growth In addition to a challenging and rewarding work environment, we offer the following perks and benefits: - 5-day work week - Cab services - Incentive programs If you are excited about the opportunity to join our team, please reach out to us at 9971109168 or via email at hr@adamvacations.com. We look forward to hearing from you. Job Type: Full-time Benefits: - Paid sick time - Paid time off Schedule: Rotational shift Work Location: In person Address: Space Itech Park, TOWER B3 -B4, Ground floor 16A, 17A Adam Vacations, Sector 49, Gurugram.,

The Manager, Customer Support is responsible for overseeing a team of professionals supporting Amgen s global workforce with issues related to Travel, Expense and other corporate services and reviewing expense reports for compliance with Amgen s policies. The role is critical to Amgen s efforts to maintain its internal controls and ensure its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients. The role requires strong leadership to drive efficient and effective resolution of issues, conduct training, and continuously improve on service delivery. The Manager, Expense Audit and Customer Success will reinforce the foundational importance of internal controls, compliance and self-service to the success of Amgen. Roles & Responsibilities: Lead and develop a team handling expense report audits and general corporate services (including Travel and Expense) customer support. Monitor service levels and provide key performance indicator data to leadership. Review policy violations and coordinate with internal stakeholders, including the Worldwide Compliance & Business Ethics team. Ensure timely resolution of escalated audit issues and customer inquiries. Drive the refinement and management of Amgen s corporate services AI assistant. Collaborate with global partners to standardize processes and implement improvements. Conduct team training and knowledge workshops. Basic Qualifications and Experience: Bachelor s degree with 5+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience or in a customer-facing role. Familiarity with audit or compliance functions in industries practicing GxP or other highly regulated industries. Experience managing or supervising a team. Functional Skills: Must-Have Skills: Deep knowledge of Travel & Expense management technologies (e.g., SAP Concur, Oversight, etc.), processes and policy enforcement. Customer service oriented and strong ability to demonstrate empathy. Experience managing ticketing systems (e.g., ServiceNow). Good-to-Have Skills: Strong data analysis and reporting capabilities. Ability to identify and suggest improvements to processes. Soft Skills: Clear and concise communication skills. Strong coaching and mentoring skills. Effective conflict resolution and decision-making skills. .

Kraft Heinz Company is looking for Analyst I, Global GBS to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

JD for Service Desk Engineer. Role name: Analyst Role Description: Service Desk Competencies: IT IS_Service Desk Experience (Years): 6-8 Roles and Responsibilities Technical Support & Troubleshooting: Provide first-line support for IT-related issues via phone, email, chat, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, networking, and operating systems. Document and track service requests using a ticketing system to ensure timely resolution and customer satisfaction. Incident & Problem Management: Manage incidents and problems, ensuring they are categorized, prioritized, and escalated accordingly. Perform root cause analysis for recurring issues and work with relevant teams to provide long-term solutions. Collaborate with senior technical teams to troubleshoot complex issues. End-User Support: Assist end-users with issues related to operating systems (Windows, macOS, Linux), applications, network connectivity, and other IT services. Provide training and guidance to end-users for better utilization of technology and tools. Manage user accounts, permissions, and access to systems and applications. System Maintenance & Updates: Assist in deploying and maintaining system patches, updates, and software configurations. Monitor and maintain antivirus software and security tools to ensure compliance with IT policies. Support the setup and maintenance of new hardware, software, and network devices. Collaboration & Communication: Collaborate with other IT teams to deliver timely solutions for complex issues. Communicate effectively with end-users to understand issues and provide regular updates on progress. Ensure the proper documentation of knowledge articles, troubleshooting guides, and FAQs.

Responsibilities:- - Strong communication skills, oral and written. - Respond to requests for technical assistance by phone,email, chat. - Enter and manage all incidents and problems in theincident management system and act as a liaison between users and technicalescalation teams. - Knowledge on Service Now ticketing tool - Energetically follow-up on open incidents and providestatus updates while carrying the ticket from its cradle to grave. - Escalate problems (when required) to the appropriateteams. - Maintain hygiene in ticket documentation, categoryselection and overall ticket quality. - Identify and learn appropriate software and hardware usedand supported by the firm. - Where applicable, encourage users to use self-helpresources and demo them on how to find answers on common issues or FAQs. - 2-4 years of relevant experience in troubleshootingtechnical issues related to Desktops, laptops, mobile devices, Cisco Phones. - In depth understanding of virtual computers hosted via ESXservers and experience in configuring and troubleshooting them. - Understanding on Active Directory, Networking, Messagingand Hardware necessary. - Advanced troubleshooting experience in Microsoft Officeapplications suite including Teams, O365. - Experience in troubleshooting issues related to VPN, RSASecurID, Corporate applications on Mobile devices through any MDM service. - Experience in troubleshooting issues related to CiscoPhones, IP Phones, Jabber, Zoom. - Incident Management knowledge, experience with Turretswill be added advantage. - Extended working hours when business needs. - Flexibility to work in rotational shifts and week offs. - Ability to work under high pressure. Required - MDM - MOBILE DEVICES - NETWORKING - ACTIVE DIRECTORY - CISCO Additional Skillsets - RSA - VENDOR MANAGEMENT - VPN - DOCUMENTATION - ENGINEER - INCIDENT MANAGEMENT - LIAISON - MASTER DATA MANAGEMENT - MICROSOFT OFFICE - STRONG COMMUNICATION SKILLS - SYSTEMS ENGINEER - TECHNICAL ASSISTA

HI-JOBSEEKERS!!! GREETINGS FROM SHININGSTARS!!! HIRING FOR TRAVEL EXECUTIVE FOR MULTINATIONAL BPO IN NCR LOCATION. Job Title: Customer Support Executive (Voice Process) Company Location: Gurgaon, Noida Work Mode: Work from Office (WFO) Job Description We are urgently hiring for a Customer Support Executive Voice Process (Travel Domain) to join our team in Gurgaon & Noida Location. The ideal candidate should have prior experience in a Travel Voice Process , along with working knowledge of Galileo / Amadeus GDS tools . Key Responsibilities: Handle inbound and outbound voice-based customer queries related to travel bookings, cancellations, and modifications. Assist customers with flight reservations, ticketing, and travel-related support using Galileo/Amadeus GDS tools . Provide excellent service to ensure customer satisfaction and retention. Resolve queries in a professional and timely manner while adhering to company policies. Manage shift responsibilities and ensure proper documentation of customer interactions. Key Requirements: Experience: Minimum 6 months in a Travel Voice Process. Technical Skills: Proficient in Galileo or other GDS platforms . Communication: Must be fluent in English with certification or equivalent proficiency. Shifts: Rotational shifts (24x7 support). Working Days: 6 days a week (Rotational week off). Salary & Benefits: CTC: 24,000 – 27,000 per month Incentives: Performance-based (if applicable) Growth: Opportunity to grow within a reputed travel process How to Apply: Interested candidates may send their updated resumes to whatsap no. #Kaynat_8957778258 Start your journey with a growing team in the travel customer support domain. Apply now! Thanks & Regards, Kaynat Khan Team Leader ShiningtarsITPL

Client consultation and coordination on calls and emails Understanding the requirements of the clients and guiding them Sending quotations of Visa requirements and taking follow ups Verification of the documents required for the Visa and resolving the queries of the clients if any Processing the visa applications Coordination with the embassy/consulates Documentation Follow-ups

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities

Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Research on different destinations domestically and Internationally- Search and collaborate for hotels- Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work closely with the sales and customer service teams to ensure seamless travel planning

We re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect- The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams- You ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms- Primary responsibilities will include: Amazon Connect Architecture Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration Automation Integrating Amazon Connect with CRMs (e-g-, Salesforce, HubSpot), ticketing platforms (e-g-, ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge , S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate: Required skills/qualifications: E xperience with Amazon Connect , including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc-) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node-js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills/qualifications: Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e-g-, healthcare, finance, Education)

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities

We are seeking a skilled andexperienced DB2 Application Database Administrator (ADBA) with expertise in Db2z/OS to join our team- What we are looking for: Experience as an Application Database Administrator (ADBA) on Db2 for z/OS, with a strong background in physical database design and developing performance-optimized data structures- Demonstrated expertise in managing Db2 databases on z/OS using IBM Change Manager Engineering graduate in Computer Science or a related field from a recognized institute, with over 5 years of experience in IT environments and database management- Extensive knowledge of DB2 utilities- Experience with database performance tuning and optimization- Familiarity with BMC DBA tools, including BMC Apptune, BMC AMI Ops, is a plus- Exceptional problem-solving abilities with a proven capacity to work independently- Strong communication and collaboration skills, enabling effective teamwork- Experience with scheduling tools like BMC Control-M is an added advantage- Knowledge of IBM Db2 Analytics Accelerator (IDAA) is beneficial- Familiarity with ticketing systems such as HPSM or ServiceNow (SNOW) is a plus- What do we expect from you daily Implement necessary database enhancements and modifications as part of both development and routine maintenance activities- Design the physical data model based on project requirements- Ombuds role on a rotational schedule- Contribute to projects and initiatives as needed, ensuring alignment with team goals- Collaborate closely with application developers and other key stakeholders to meet business and technical requirements- Leverage deep understanding of the Colruyt IT environment to assess potential risks and impacts- Follow established procedures with precision, ensuring quality and consistency- Recognize when issues require escalation and take the appropriate actions for resolution- Record and document solutions implemented for future reference and knowledge sharing within the team- Demonstrate a proactive approach to learning and expanding expertise in various areas- Safeguard the integrity, availability, and performance of database systems through diligent support and ongoing maintenance efforts- Soft Skills : Fluent in communication- Should be proactive and assertive- Can work independently with minimum support- Team Player- Quick Learner with Willingness to Learn Non-Negotiable Skills: IBM change Manager Physical Database Design

Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work closely with the sales and customer service teams to ensure seamless travel planning

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! A Desktop Support Engineer provides technical assistance and support to ensure efficient and effective use of desktop computing resources within an organization. They are responsible for diagnosing and resolving hardware, software, and network issues, installing and configuring systems, and maintaining IT infrastructure. The role involves direct interaction with end-users to address their technical concerns, deliver training, and ensure seamless operation of desktop environments. This position requires strong problem-solving skills, excellent communication abilities, and a proactive approach to maintaining the organizations IT systems. The Desktop Support Engineer plays a critical role in maintaining user productivity and satisfaction by ensuring reliable and secure access to desktop resources. What Youll Do: Technical Support Provide first-line support for hardware, software, and network issues. Respond to user inquiries, troubleshoot problems, and provide solutions. Install, configure, and update software and hardware. System Maintenance: Perform routine maintenance on desktop environments, including software updates and hardware upgrades. Ensure all systems are secure and up-to-date with the latest patches and antivirus software. User Assistance: Assist users with technical issues via phone, email, or in-person. Provide training and guidance on new software or hardware. Create and maintain user accounts and permissions. Documentation and Reporting: Document all technical issues and resolutions in a ticketing system. Generate regular reports on system performance, issues, and resolutions. Maintain an inventory of all hardware and software assets. Network Support: Troubleshoot and resolve network connectivity issues. Assist with the setup and maintenance of local area networks (LANs) and wireless networks. Security: Implement and enforce security policies to protect data and systems. Monitor systems for security breaches and respond to any incidents. Project Participation: Assist in IT projects such as rollouts of new hardware or software. Collaborate with other IT team members on larger projects. Customer Service: Provide excellent customer service to ensure user satisfaction. Follow up with users to ensure issues are fully resolved. Continuous Improvement: Stay updated on the latest industry trends and technologies. Recommend improvements to the existing IT infrastructure. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role. Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives!

Description Associate Technical Support I Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. We are seeking a highly motivated Associate Technical Support I to join our Global Support t eam. In this role, you will be responsible for providing first-level support on application and infrastructure issues, documenting root cause analyses (RCA), creating knowledge base articles, and ensuring smooth communication with c ustomer s. This position offers an exciting opportunity to develop your technical skills and grow within a global team, supporting critical systems and applications. The ideal candidate will be flexible, with strong problem-solving abilities and the ability to work in a fast-paced, dynamic environment. Specific responsibilities will include: First-Level Support Provid ing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team Troubleshoot ing and resolv ing common technical problems related to operating systems, networks, and applications Communicat ing with clients via email, chat, and phone to provide updates and resolve issues Root Cause Analysis & Knowledge Base Document ing Root Cause Analyses (RCA) for recurring incidents and creat ing knowledge base articles to share solutions with internal teams and clients Continuously improv ing knowledge base content and contribut ing to the creation of documentation to address common issues C ustomer Communication Effectively communicat ing with c ustomer s, ensuring clear updates and timely resolutions for reported issues Act as a liaison between technical teams and c ustomer s to ensure a smooth support experience On-Call & Shift Work Participat ing in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage. Problem-Solving & Troubleshooting Demonstrat ing strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions Proactively monitor systems and escalate issues when necessary to minimize downtime Collaboration & Teamwork Collaborat ing with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues Maintain ing effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues The Candidate: Required skills/qualifications: 0- 2 years of experience in IT support, system administration, or a related field Familiarity with ticketing systems such as ADO & Salesforce Proficiency in Windows or Linux operating systems Basic understanding of network protocols (TCP/IP, DNS, DHCP) Experience in web server management and associated troubleshooting Basic knowledge of SQL (writing basic queries) PowerShell scripting skills for automation and troubleshooting Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly Ability to handle multiple tasks in a fast-paced, dynamic environment Strong attention to detail and commitment to high-quality service delivery Fluency in written and spoken English Preferred skills/qualifications: Understanding of virtualization technologies (e.g., VMware, Docker) Knowledge of CI/CD pipelines and automation tools Familiarity with ITIL processes or frameworks

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Service Desk Technician. Experience: 1+ Years. Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Job Description: MarketStar is seeking a highly motivated and customer-focused Service Desk Technician Level 1 to join our TechServices team. This role is critical in delivering exceptional technical support to our employees and clients across our global offices. The ideal candidate will demonstrate a passion for technology, a commitment to continuous learning, and above all, a dedication to providing outstanding customer service in every interaction. Key Responsibilities: Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person. Provide prompt, courteous, and effective support for hardware, software, and network-related issues. Accurately log, track, and manage incidents and service requests using the TechServices ticketing system. Troubleshoot and resolve issues related to Windows, Mac, and Chrome operating systems, Microsoft Office Suite, and basic networking. Perform hardware diagnostics, repairs, and upgrades, including imaging and deploying new devices. Assist with user account management, including password resets and Active Directory updates. Maintain and track IT inventory, ensuring accurate asset management. Support onboarding and offboarding processes by preparing and recovering computer equipment. Escalate unresolved issues to appropriate IT and other support team members while maintaining ownership of the user experience. Contribute to documentation of support procedures and knowledge base articles. Perform other duties as assigned by TechServices leadership. Qualifications & Skills: Currently pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+ (preferred). Foundational knowledge of Windows, Mac, Chrome OS, Microsoft Office 365, and basic networking concepts (TCP/IP, LAN/WAN, wireless). Familiarity with Active Directory, file servers, and backup solutions is a plus. Strong analytical and problem-solving skills with a keen attention to detail. Excellent verbal and written communication skills, including technical documentation. Demonstrated ability to deliver high-quality customer service with professionalism and empathy. Self-starter with the ability to manage time effectively and follow through on tasks. Ability to work independently and collaboratively in a fast-paced environment. Must Have Skills: Excellent written and verbal communication skills Strong troubleshooting knowledge of Windows & Mac OS, Microsoft office suite, Browsers, VPNs, network, printers and other peripherals. Experience on any of the ITSM and ITAM tools to manage tickets and inventory Strong analytical and problem solving skills Ability to work independently, prioritize tasks, and handle multiple assignments in a dynamic environment. Open for rotational shifts (24/7) Why Join the TechServices The team believes that exceptional customer service is the cornerstone of effective IT support. We are committed to fostering a culture of empathy, responsiveness, and continuous improvement. If you are passionate about helping others and eager to grow your IT career, we invite you to apply and become part of our dynamic team. What s in it for you Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Cloud Operations Engineer Onit Pune, Maharashtra, India Full time Onit Inc is looking for a Cloud Operations Engineer to join our team in Pune to help manage and maintain a diverse infrastructure across numerous geographical locations. To be successful in this role, great people skills are a must, as well as a passion for technology. The individual we seek is bright, creative and a problem solver. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently. Responsibilities Monitor performance and capacity of Onit systems. Monitor & Troubleshoot for hardware, software and environmental alerts or malfunctions in the framework of SLA. Monitor security alerts from multiple sources. Triage and troubleshoot problems as they arise, following runbooks and standard operating procedures. Track all issues from start to finish and document in detail all resolutions, across trouble ticketing system and engineering runbooks. Escalate issues too large or complex for quick troubleshooting to on-call second-and third-level engineers and Onit management. Monitor and Troubleshoot AWS Environment alerts. Attend Weekly Meetings with the team for updates on work. Ready to work in shifts. Requirements Bachelor s degree in Computer Science or equivalent experience is required. 2+ years experience with Red Hat Enterprise or CentOS 6.x/7.x required. A solid understanding of the components that make up production systems (memory, cpu, disk space, disk i/o, network i/o, etc.) is required. Some experience with AWS required. Experience with SIEM/event correlation systems like Splunk, ELK, etc. required. Excellent troubleshooting skills required. Excellent written and verbal communication skills required. Information security experience a plus. About Onit : Onit is a global leader of enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. Our solutions transform best practices into smarter workflows, better processes, and operational efficiencies. With a focus on enterprise legal management, matter management, spend management, contract management, and legal holds, we operate globally and help transform the way Fortune 500 companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. We help customers find gains in efficiency, reduce costs, and automate transactions faster.

Req ID: 332448 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Solution Arch. Lead Consultant to join our team in Bangalore, Karn taka (IN-KA), India (IN). As an SFDC Revenue Cloud + CPQ Solution Architect, you will have the opportunity to get in on the ground floor of a new division created within on the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, MuleSoft, Tableau etc. You ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill building. Why the Role Is Important: Our SFDC CPQ Solution Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of CPQ Solution Architect provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. As a Solution Architect, you will interact with key business and IT teams and lead the implementation activities from a SME perspective. Senior consulting skills are a valuable component given that CPQ intersects with multiple business processes across many departments. Once You Are Here, You Will: Lead CPQ configurators, CPQ Business Analysts, & Developers Provide state of the art solutions, working directly with the business to reduce complexity and re-shape business processes to ensure a successful implementation. Steer an engagement away from the pitfalls by asks which project requirements could lead to project issues and advising clients appropriately Leverage your extensive experience in CPQ to drive successful implementations Ensure functionality is delivered per the SOW, identifying deviations and communicating to project leadership.Follow all project standard operating procedures (SOP) related to time reporting, DevOps, reporting status, updating PM/ticketing system for assignments, bugs, events, incidents, requests, changes, problems, etc. Basic Qualifications: 5+ years of Salesforce consulting experience 7+ years of relevant work experience in the Salesforce Space 5+ years within CPQ space (i.e., 2+ years in Salesforce CPQ implementation, Additional 3+ years experience in other CPQ platforms) 3+ years Salesforce CPQ implementations as a solution lead Proven experience implementing CPQ solutions including enterprise architecture, leading a team through ERP integration, & understanding of down-stream processes such as billing, provisioning, etc. Salesforce CPQ Specialist Certification Ability to guide software developers (code development) Bachelor s Degree from an accredited university Preferred Qualifications: 7+ CPQ end to end project implementations Experience with Salesforce administration, configuration, & tools like process builder Experience with RESTful Service Architecture & CPQ API s & QCP (quote calculator plug-in) is a plus Experience with CPQ deployment tools such as Prodly Strong CPQ configuration experience and system administration Strong functional knowledge of OOTB Capabilities Strong knowledge of designing Architecture Diagrams and Data flows Strong problem-solving skills Knowledge of End-to-End Order Management lifecycle Knowledge of Agile methodologies and understanding of software development process Knowledge of lightning web components & how to address UI/UX requirements effectively when deploying CPQ to channel/distributors/partners Well-versed with Salesforce security model and Communities experience is a plus In depth understanding of CPQ architecture (Data, Logic Layers, Data Layers), data models, customizations & extensions Excellent verbal and written communication skills with ability to tailor messaging to audience Capable of recommending best practice solutions based on project and business needs and owning overall design of the technical application Hands on experience on Salesforce Data Loader Sales Cloud Certification, Salesforce Administrator Certification, App Builder Technical skills related to Apex and other languages is appreciated but not a requirement Ideal Mindset: Visionary. You are responsible for providing the technical vision for the solution. About NTT DATA NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .