Salesforce/Service Max DevOps Developer Location India What you will do As a Salesforce Service Max DevOps Developer you will play a pivotal role in designing, implementing, and maintaining robust DevOps solutions tailored to Salesforce and Service Max environments. You will collaborate closely with cross-functional teams to enhance system reliability, and ensure seamless integration of new features. Additionally, you will handle incidents and service requests on a daily basis, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce and DevOps practices, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization. How you will do it Design, implement, and maintain DevOps solutions tailored to Salesforce and Service Max environments. Collaborate with cross-functional teams to streamline deployment processes and enhance system reliability. Automate workflows and manage CI/CD pipelines to support dynamic business needs. Optimize system performance and ensure seamless integration of new features. Handle incidents and service requests on a daily basis escalated from Level 1 Support to you, providing essential support for our CRM systems. Troubleshoot and resolve technical issues related to Salesforce and Service Max. Monitor system performance & health and proactively address potential issues. Provide training and support to Level 1 Support where necessary to ensure efficient use of the systems. Requirements 3+ years experience in Salesforce and ServiceMax development and administration. Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more. Proficient in Lightning Web Components(LWC) development. Experience in ServiceMax functionalities and integrations Understanding of DevOps principles and practices including use of JIRA or similar Experience with ServiceNow or similar tool for ticket handling. Excellent communication skills to work effectively with business stakeholders globally. Ability to work in an agile environment and adapt to changing requirements. Technical problem-solving skills and attention to detail. Fluent English (must)

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Job Overview: We are seeking a highly organized and proactive Travel Executive to manage all aspects of corporate travel arrangements for our employees and executives. The ideal candidate will possess strong knowledge of visa processing, ticket booking, and a willingness to handle on-ground coordination with government offices. This role is crucial in ensuring seamless and efficient travel experiences, supporting our team's operational needs. Responsibilities and Duties: Travel Planning & Booking: Manage and coordinate all domestic and international travel arrangements, including flight bookings, hotel reservations, and ground transportation, in adherence to company travel policies. Search for and secure the most cost-effective and efficient travel options. Prepare detailed travel itineraries for all travelers. Visa & Passport Facilitation: Provide comprehensive guidance on visa requirements for various countries. Assist employees with the complete visa application process, including form filling, document compilation, and submission. Liaise directly with embassies, consulates, and visa application centers. Handle passport-related formalities, including new applications, renewals, and endorsements. Be prepared to visit Visa Application Centers, Embassies, or Passport Offices as and when required for submissions, collections, or follow-ups. Documentation & Compliance: Ensure all travel and visa documentation is accurate, complete, and compliant with relevant regulations. Maintain a systematic record of all travel bookings, visa applications, and related expenses. Assist in the preparation and reconciliation of travel expense reports. Coordination & Support: Act as a primary point of contact for employees regarding travel-related queries and issues. Provide timely updates and support to travelers before, during, and after their trips. Coordinate with travel agencies, airlines, and other vendors to ensure smooth operations. Problem Resolution: Address and resolve travel-related issues, such as flight changes, cancellations, or emergencies, efficiently and effectively. Qualifications and Skills: Education: Bachelor's degree in any discipline. A degree or diploma in Travel & Tourism management is a plus. Experience: Minimum 1-3 years of proven experience in a similar role, specifically handling corporate travel, visa processing, and ticket booking. Knowledge: In-depth knowledge of domestic and international flight booking systems and procedures. Strong understanding of visa application processes, documentation requirements, and common immigration regulations. Communication: Excellent verbal and written communication skills in English, with the ability to interact professionally with internal and external stakeholders. Organizational Skills: Highly organized with exceptional attention to detail and the ability to manage multiple tasks simultaneously. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Problem-Solving: Strong problem-solving abilities and a proactive approach to anticipating and resolving issues. Flexibility: Willingness to travel to government offices (Visa/Passport offices) as needed, and adapt to changing travel requirements.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

TCS is hiring for Passenger Support Service Role!!! Location: Mumbai Qualifications: Bachelors Degree in any discipline, Business Administration, or a related field. Experience: At least 3-5 years of experience in airport operations or airline management. Worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment. Job Overview: Helping airport check-in staff with Check-in, boarding and seating issues. Act as a codeshare helpdesk. Resolving issues connected with Ancillary services like seating, baggage and upgrades using EMD. Assisting airport booking offices with reservations on own Airline and Interline Ticket Documents. Logging Incident and escalating matters with Amadeus on Service Hub. Doing follow up till its closure. Assisting airport staff with Mishandled Baggage (MHB) and providing support to the network for World Tracer. Providing PNR and Check-in History to Airport and Regulatory agencies for customer servicing requirements. Responsibilities and Duties: Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management, Reservation & ticketing queries round the clock, 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure. Interested candidates are encouraged to apply at the earliest. Thanks & Regards, Megha Dixit - TCS HR

Job Title: Executive- Travel Job Location: Bangalore / Vadodara Shift Timings: 5:30 PM to 2:30 AM IST (US Shift) https://www.linkedin.com/showcase/collaberagtc/ https://collabera.com/globaltalentcenter/ https://www.collabera.com/ https://www.youtube.com/@CollaberaGTC/videos https://instagram.com/collaberagtc?igshid=ZWQyN2ExYTkwZQ== Collabera, a leader in staffing Industry, is looking for Executive- Travel . Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organisations across various industry domains. This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance. Job Role involves: Cost and compliance optimization: Optimizing the cost of travel and providing TME policy governance. Negotiating with vendors (online/offline) and finding cost-effective flight/hotel/cab options. Finding cost-effective alternatives to the bookings made by employees to generate more savings. Doing market analysis/research to validate if quotations are reliable as compared to other vendors. Finding vendors who can offer better services at a lesser cost than the current vendors. Keeping a track of automated booking notifications to crosscheck its compliance with the policy guidelines. Operations and responsiveness: Providing end-to-end travel management with adherence to prescribed Turn Around Time (TAT) set under Service Level Agreements (SLAs). Managing credit card authorizations and payments to the vendors/ hotels. Collect all mandatory travel documents from travelers after the travel is completed and ensure that it is reviewed and presented to management for approval. Maintaining agreement or contract of new vendors and keeping a record of the same. Keep the business travelers updated about any changes with respect to travel or any expected change in timings or additional budget as applicable on a case-to-case basis. Quality of work: Managing the satisfactory level of quality in service delivery and management reporting. Submit monthly reconciled credit card statements to the finance department. Managing and updating the travel database through excel reports. Ensuring the safety and comfort of the business travelers. The job role requires: Knowledge of corporate travel management Excellent written and verbal communication skills Post-Graduation/Graduation from any stream. Proficiency with MS Office Attention to detail. Organization/Coordination skills Being proactive, managing and prioritizing multiple tasks simultaneously Negotiation skills Brownie Points if: Knowledge of GDS systems like Amadeus, Sabre, etc. Knowledge of the US travel industry Diploma/Degree in travel/tourism domain Training of IATA Ticketing & Fare Construction Role & responsibilities Preferred candidate profile

Min. 2 yrs of exp.in T24 Operations & Management.Exp. with core banking (Temenos T24). non-core integration & architecture•Exp. in TAFC & TAFJ is must•knowledge of UNIX, AIX, Windows 2003/2008/2012.APP Dynamics, Shell Scripting, DB Scripting, Python Required Candidate profile Core (EB), COB Process, Archival. Process optimization, process fine-tuning. Deployment process .User administration. Exp. in browser & database configuration .NetBackup, Veritas, Networker.Ticketing

Job Title: L2 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service. Key Responsibilities: • Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users. • Diagnose and resolve complex technical issues, and application-related problems. • Conduct root cause analysis on recurring incidents and work on implementing permanent solutions. • Work closely with other IT teams to resolve issues that require specialized knowledge or software changes. • Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides. • Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques. Qualifications and Required Skills: • Candidate should have sound knowledge of Linux, Windows & VMware • Exposure towards Windows Server Support and Active Directory. • Assisting users on Remote tools • Knowledge on System Health Checks and Monitoring Alerts • Knowledge on different virtualization platform will be added advantage. • Good practical working ability with VMware. • Able to communicate effectively with internal customers. • Experience working on Vmware vSphere administration skills. • Hands on experience on VNC, NX and tiger VNC • Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s • Work experience on L2 Service or Incident support. • Ability to read logs. • Good knowledge and understanding of Virtual Machines, Windows/Linux Server • Certification Preferred: Vmware, RHCSA • Excellent analytical and problem-solving abilities. • Strong communication skills, both verbal and written. • Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail. • Good understanding of operational framework like ITIL and operations process.

Experience: 7+ years Location: Pune, Hyderabad Notice Period: Immediate to 30Days Mandatory Skill: Playwright Job Description: Key Responsibilities: Collaborate with development teams to understand software architecture and integration points. Joins team groomings and closely with the teams on assigned intiative. Design and implement integration test strategies, test plans and test cases. Conduct comprehensive testing of software components to ensure seamless integration. Identify, document, and track bugs and issues encountered during testing. Work closely with developers to resolve integration and testing issues. Ensure that all integrations meet performance, reliability, and security requirements. Maintain and update integration and testing documentation. Contributes to the maintenance of the established Automation framework and adheres to best testing practicesWorks on support and maintenance for regression automation suite Coordinate testing activities as needed with Quality Engineering Lead, TPMs and Release Coordinators. Triages issues discovered during end-to-end and integration testing and assigns them to the appropriate squad and PM Monitor daily automation deploys and identify failures to feedback into scrum teams for ticketing/resolution Designs manual and automated tests to verify customers journey and business use cases for existing functionality or new features and fixes (as part of Definition of Done). Skills: Test Automation Integration Testing Selenium, Junit, Peeves, Cypress or similar tool (+postman) Continuous Integration (CI) Continuous Deployment (CD) API Testing Javascript/SQL knowledge is a plus Agile Methodologies Jira Experience with Chaos testing is a plus

What we re looking for To provide high-level administrative support within the MO Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

Internal Firm Services Industry/Sector Management Level Associate Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC Summary A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. As a ServiceNow Developer, you will, Engage with stakeholders to understand user stories and determine requirements Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Selfservice Portal. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory skill sets Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and Glide Preferred skill sets Conceptual skills Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years of experience required 3+ years of experience working in a development role for a ServiceNow Platform. 1+ years of experience as a ServiceNow administrator. Education qualification Bachelor or equivalents. Desired Certifications ITIL Foundations Certification ServiceNow Developer Certification(s) Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being No

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrows possible. Required Qualifications Proven experience as an SAP technical consultant or in a similar role, with at least 3 to 5 years of hands-on experience in SAP ABAP development. Proven experience as an SAP technical consultant or in a similar role, with at least 3 to 5 years of hands-on experience in SAP OData exposure development (CRUD operations using deep entities, streaming, ). Proven experience in SAP ECC 6 version (migration to SAP 4 HANA expected in the incoming years) CS module experience will be we'll appreciated Web API (HTTP verbs, error code, swagger Open API documentation, ) experience will be we'll appreciated Experience working on ticketing system and for direct end user support will be we'll appreciated Strong understanding of SAP best practices and methodologies. Experience working with cross-functional teams in an AGILE SCUM context Knowledge/ Skills Strong analytical and problem-solving skills, with the ability to quickly grasp complex technical concepts and propose effective solutions Ability to understand and interest into business avionics support application (logistic, reparation, quotation, ) Strong communication skills and ability to work in collaboration within a squad (pair programming, daily meetings, ) Continuous improvement oriented to always search for solutions into problems solving (technical, organizational, ) Proactive to go further that code writing, to understand business needs expression and determine technical impacts and specifications Good English spoken and written International traveling can be needed Personal Attributes Autonomous, curious, rigorous, with excellent analytical and summarizing skills. Good collaboration and communication skills You have a sense of service; you are comfortable communicating and diplomatic You have a sense of confidentiality, integrity and ethics

The IT Help Desk Technician provides technical support for computer hardware and software to employees within an organization. This includes troubleshooting and resolving technical issues, maintaining inventory records of equipment, and assisting in the deployment of new technology solutions. Job Responsibilities: Provide technical support for computer hardware and software to employees within an organization. Troubleshoot and resolve technical issues related to computer hardware and software. Maintain inventory records of computer equipment and software licenses. Assist in the deployment of new technology solutions within the organization. Collaborate with other IT teams to ensure seamless integration of technology solutions. Document technical processes and procedures for future reference. Stay updated with the latest technologies and industry trends to enhance technical support services. Job Qualifications: Diploma or degree in Computer Science or related field. Proven experience in providing technical support for computer hardware and software. Strong knowledge of computer hardware components and their functions. Familiarity with operating systems such as Windows and MacOS. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Effective communication and interpersonal skills. Knowledge of networking concepts and protocols. Experience with ticketing systems and help desk software.

PERSISTENCY MANAGEMENT Lead and drive 13th and 25th month persistency agenda for the channel by engaging and working closely with Zonal/regional leadership for the channel to enhance collection rates. Drive 0-60 days collection rates for better persistency management. Proactively identify and deploy corrective/preventive measures to improve persistency across different cohorts not limited to seller segment, LOB, Ticket size.etc Act as bridge between field and HO by collaborating with the central persistency team and call centre teams to improve collections. GRIEVANCE Ensure closure (customer retention/final decision) by filed distribution within 48 hrs of the complaint received. Co-ordinate with Customer Service team and sales team to provide faster resolution on each of the customer grievance ensure retention Build a comprehensive understanding of our strategic goals on customer outcomes, processes involved, metrics in the field. Chart the strategic roadmap to reduce GIR with the channel. Proactively identify gaps and recommend remediation s and track for timely closure of agreed solutions. Focus on customer retention and highlight sales units/Cluster/Zone contributing highest to mis-selling complaints. OVERALL Build strong governance rhythms with different stakeholders across hierarches to drive the desired outcomes Bring the industry best practice to improve the persistency, Freelook cancellation and GIR etc Develop and deploy early warning indicators to identify potential drop collections, rise in FLC inflow. Use data analytics to identify cohorts of troublesome geographies to propose corrective actions Collaborate with training team to create required awareness and education on market conduct. Lead and develop a team focused at consistent performance improvement and enable distribution team MEASURES OF SUCCESS Persistency - Plan achievement & Increasing persistency to industry best level FLC retention & FLC IR plan achievement for the channel Freelook Retention - increase in free-look retention ratios. Improve GIR scores Timely delivery of automation projects Development of strong leadership within the team KEY RELATIONSHIPS (INTERNAL /EXTERNAL) Channel Head HR Team Vertical/Zone heads Products & Marketing Training Team KEY COMPETENCIES/SKILLS REQUIRED Sound knowledge of life insurance/banking operations model and specifically operations processes such as persistency, FLC etc Ability to express ideas clearly and persuasively Effectiveness in planning and organizing activities Intra organization skills Ability to work together with all stakeholder involved, flexibility in taking feedback and modifying approach. Result Orientation Process Orientation Coaching and Mentoring skills Rolling Collection Lead and drive Rolling collection month o month agenda for the channel by engaging and working closely with Zonal/regional leadership for the channel to enhance collection rates. Drive 11 months MFYP collection rates for better persistency management. Proactively identify and deploy corrective/preventive measures to improve rolling collection across different cohorts not limited to seller segment, LOB, Ticket size.etc Act as bridge between field and HO by collaborating with the central persistency team and call centre teams to improve collections. Desired qualification / experience / skill sets MBA / Post graduate with 8-10 years of experience in a similar role, with 2-3 years of experience in insurance industry Strong decision making skills to support and enable business Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders

In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as the first line of support for internal applications while fixing bugs, developing and deploying small components of code. High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups. What will you do at Fynd? Supporting the adoption team during setup, maintenance, and troubleshooting processes. Analyzing existing systems operations and developing preventative maintenance strategies. Identifying potential problems and notifying the relevant stakeholders in a timely manner. Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner. Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues. Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting user interactions and resolutions. Ability to work independently as well as collaboratively in a team-oriented setting. Work closely with business in managing day to day issues, and resolve user queries. Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management. High availability for fast response to customers. Ability to join the dots around multiple events occurring concurrently and spot patterns. Technology experience of retail industry products or custom solutions (retail fashion & lifestyle, both physical and digital commerce channels) Experience in SAAS B2B software companies - an advantage.

The Support Centre Engineer will provide technical support via calls and email for NOV M/D Totco Drilling Instrumentation systems, sensors, and visualization solutions. The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential. Responsibilities: Respond promptly and professionally to incoming support calls. Thoroughly document and escalate potential problems via helpdesk support software and phone system. Contact on-call based on Standard Operating Procedure. Perform other work-related tasks as required and as assigned. Comply with all NOV company and HSE procedures and policies. Log, track, and escalate issues using helpdesk software and ticketing systems. Use helpdesk, tracking system and website information to ensure all customer data is up to date. Have an awareness of information security when working on and with customer information. Monitor and maintain computer systems and complex networks. Troubleshoot hardware and software issues across various platforms. Requirements: 3-5 years in a customer support role. Experience with NOV M/D Totco Drilling Instrumentation Systems and visualization technologies strongly preferred . A record of successful resolution of customer support issues as an individual contributor. A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions. Experience using Zendesk or equivalent helpdesk systems. Strong written and verbal communication skills. Detail orientated with the ability to provide analytical reports and concise feedback. Bachelor s degree in engineering in Electronics, Instrumentation, Computer Engineering or related field. Solid understanding of drilling instrumentation systems and oilfield sensor technologies. Experience with NOV MDTotco systems (preferred). Familiarity with data acquisition systems, rig sensors, and surface logging tools. Basic knowledge of networking, Windows-based systems, and remote desktop tools. Ability to read and interpret technical manuals, schematics, and wiring diagrams. Hands-on experience with troubleshooting hardware/software issues in field or support environments. Understanding of WITS/WITSML protocols is a plus.

Actisure Technical Support Senior Analyst- GIH Career Band: 3 Position: Technical Support Senior Analyst Role Overview We are seeking a dedicated and skilled Technical Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System, Actisure. Our Actisure Policy Admin System is used in worldwide locations. This must be maintained so that there is no disruption to Operational Business Processes. Develop recommendations for actions to be taken to resolve issues and improve the system configuration and carry out and work with other IT teams to deliver projects for GIH. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the business ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe. You will also be responsible for delivering projects and adhering to tight deadlines and close collaboration with other teams. Main Duties / Responsibilities Control and manage the configuration of Actisure and across environments Liaise with partner departments and fulfil their set up requirements Document and maintain configuration processes Assist and provide advice for testing functionality/process changes Advise staff/departments of new processes (provide training where necessary) Document New Processes Assist in resolution of production support issues via Service Now Escalate issue to Third Party where necessary via Partner ticketing system Investigate systems ability to administer new products/processes/business requirements Set Up, Control and manage Batch Jobs Take part in business projects where Actisure is an integral part Create and Maintain Actisure Output documents Acceptance and User Acceptance testing for Actisure releases Investigate Integration issues from Actisure to Other Platforms Pricing Reviews - Update Actisure twice yearly and investigate pricing anomalies Create/Run queries in SQLfor reporting/troubleshooting Attend and Participate in Daily Stand Up, Retrospective meetings and PI Planning Events Keep User Stories and Tasks updated in JIRA Use ADO to promote Actisure Releases through Environments from DEV to Production Understand Security Roles in Actisure Experience Required Three to five years work experience with an analytical background Planning, organisation and problem-solving skills are essential Incident Management Experience. Be proficient in the use of a range of PC applications including Work and Excel. Ability to work to tight deadlines SQL Azure Dev Ops JIRA Knowledge of expatriate healthcare products, procedures and systems would be beneficial PowerShell not required but would be beneficial Education Required Higher in Mathematics and English or reasonable equivalent is preferred Solid work experience in a financial services/insurance industry Skills Business Acumen Conflict Management Creativity Cross Cultural Agility Perseverance Managing Through Systems Ability to prioritise activities and meet deadlines Ability to understand overall perspective while attentive to detail Ability to work on own initiative without close supervision Good logical and problem-solving skills Curiosity and imagination Ability to work in a team Strong task management skills

What we re looking for To provide high-level administrative support within the M&O Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

His/her main objective is to own the OMP support at Bekaert and he/she is the point of contact for OMP support He/she is responsible to make sure that tickets are picked up, clarified and solved. When a ticket is logged he/she investigates if a bug in OMP, if master data issue, issue in sourcing system (mainly SAP) or that user lacks knowledge o If it is a bug in OMP then he/she logs a ticket at OMP and he does a follow up with OMP to have it resolved o If it is an issue in non OMP system then he/she logs a Bekaert ticket and he does a follow up with the respective teams o If it is a master data issue or lack of knowledge he/she follows up with the end user o If another kind of issue, he/she picks it up and tries to find to a solution and does follow up At closure of the ticket , he/she classifies the ticket so that reporting can be done on it He/she monitors the OMP dispatcher and checks error logs and creates incidents on these errors or he/she contacts the business to have them solved As he/she is the first OMP support person at Bekaert , he/she helps shaping an OMP support way of working and methodology He/she plans and owns a bi weekly meeting with business and Bekaert OMP Business analyst to show the overview of the current open incidents and discuss with business priorities and next steps He/she plans and owns a monthly meeting with the Bekaert product owner to give an overview of the service level: Closed tickets, open tickets, duration of tickets, classification of tickets As in the beginning there will not be enough work on support only, he/she will be also involved in projects to help on o Configuration o Testing o Master data setup o Training As the OMP support team will grow in the future, this person will also become the OMP support responsible leading the team of new collegues. This means making sure that new collegues are onboarded, get the correct training and make sure they live up to the expectations of Bekaert and coach them were needed Once we are moving to a continuous improvements modus , the person will be involved in testing and follow up of the improvements In the future OMP support person can also be involved to solve Continuous improvement requests themselves. This will be in the area of the look and feel : reports for example From behavior point of view i am looking at a person that is Independent Shows ownership Proactive has a critical mindset is taking initiative

Detailed JD *(Roles and Responsibilities) 1. SFDC Architect should know the business flow in B2B commerce 2. Extensive knowledge on B2B eCommerce data model 3. Should be able to give dynamic and robust solution in eCommerce 4. Should have good expertise on Integration Architecture 5. Should be able to analyze the code and communicate with the developer with feasible solution design 6. Define technical requirements, system integration and data flows. 7. Should be able to analyze and resolve technical issues 8. Should be familiar with confluence(design document) and JIRA(ticket monitoring) 9. Should be aware of Apex framework and ask developer to implement the same for more flexible solution

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Duties (including, but not limited to) To work as part of a busy Application Support Team (Internal & Client Facing) dealing with Tier 2 and above activities. Act as Functional consultant for implementation/migration of ERP systems such as Workday, SAP and other platforms. Act as critical Project Resource for Implementation Projects. Support, Prioritising, Analysing and Resolving of development incidents to resolution. Extensive Data Analysis in MS Excel for validation of system data for migration purposes. Ensure compliance with all documented procedures. Escalation of faults/bugs/changes to development or management teams. Understanding of the importance of SLAs for the customer communities. Act as the dedicated point of contact for Application Software troubleshooting. Ensure ongoing system performance and stability. Monitor any allocated procedures, review, and update, as necessary. Identify and produce new procedures as appropriate. Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing. Identify resolutions for issues in the first instance. Escalate issues to development or third-party vendor, as required. Perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities. Be able to work flexible working hours, including shift working and weekends, as and when there is a business requirement. Get involved in any other new or transitioned business activities as required by the management. Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective Requirements / Skills An IT Graduate or any Graduate with proven experience as a Functional Consultant in a core IT domain. Minimum 8+ years of experience in Application Support, Application Management or Application Implementation. Proficiency in Microsoft Excel at an intermediate level or higher is essential. Excellent command of both verbal and written English communication. Excellent communication skills in dealing with global customers (Internal & External) Excellent skills to lead business calls, including the ability to discuss system architecture, troubleshoot issues in real time, and communicate concepts clearly to both technical and non-technical stakeholders. Strong analytical and logical reasoning abilities. Ability to quickly learn new applications and technologies. Ability to prioritise tasks and time management skills. Analytical bend of mind to understand and resolve business requirements. An adaptable attitude, wanting to provide a good service. High stress tolerance and strong self-motivation. Excellent interpersonal and team collaboration skills. Knowledge of fundamental accounting concepts would be considered an added advantage. Experience Excellent knowledge in Microsoft Excel, Word, PowerPoint is a must. Work knowledge on any Financial Management (Projects, Contracts, Customers, Accounts Payable/Receivable, Banking), Spend Management and Time Tracking Management ERP systems, preferably Workday/SAP ERP. Work knowledge on any modules of SAP/Workday Financials, Salesforce, CPQ, Power BI. Work experience in creating reports in applications. Proficient in JIRA, ServiceNow (SNOW), or similar ticketing systems. Work Experience in Data Migration and Implementation activities. Hands-on experience in application testing, including Regression, QA, and UAT. Previous experience in a Data Analysis OR Implementation role.

Hiring For Voice Process !! Galeio ! Amadeus | SAL 50 k CTC Profile:- Schedule change , cancellation , reservation . Need Minimum 1 year of Travel Process Experience Salary:- 50 k ctc 24*7 Shift 5 days working 9911567769 , 9560028009 Required Candidate profile Any Graduate & Under-Grad can apply. Minimum 1 Year of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 8860576337

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What You’ll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What You’ll Bring Bachelor’s degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com