2005 Ticketing Jobs - Page 7

Job Summary: The Technical Support Engineer will be responsible for delivering remote conference room and audiovisual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives. Key Responsibilities Administrative Services: Assist in scheduling, modifying, and canceling white glove conferences and webcasts. Manage the associated service Outlook mailbox. Create and analyze performance and usage metrics. Open, update, and resolve service tickets related to AV and webcasting technologies. Monitor and update support queues for current and upcoming AV technologies and webcast incidents. Escalate complex issues to third-level support or manufacturer/vendor support teams. Participate in meetings regarding current and future AV and webcasting systems. Maintain and update training and troubleshooting documentation. Video Call and Webcast Support: Ensure video endpoints are online and operational. Manage incident response during active calls and webcasts. Prepare and support webcast events, including creating event webpages and conducting dry runs. Monitor live webcast events and troubleshoot issues as needed. Report viewer metrics during and after events. Trim, encode, and distribute recorded on-demand copies of webcast sessions. Coordinate technology scheduling to ensure successful meetings. Webcast Video on Demand Services: Create and manage streaming VOD directories for Ford users. Manage user groups and multimedia storage on Ford s network. Troubleshoot issues related to uploaded VOD content. Assist users with training on new and existing video technologies. Provide streaming metrics and analytics for hosted videos. Commissioning Services: Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev). Test endpoints and network devices. Review, verify, and backup configuration files to facilitate disaster recovery. Support the commissioning and decommissioning of conference rooms and AV devices. Conduct room testing, certification, and troubleshooting. Application Support: Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms. Collaborate with Product Engineers to resolve application issues. Escalate critical issues to Level 3 engineering. Assist users with application usage and remote training. Manage support tickets within Ford s ticketing system. Administer access requests and maintain support documentation. Qualifications: Proven experience in AV support, video conferencing, and webcast management. Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure. Strong troubleshooting and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Excellent communication skills, both written and verbal. Experience with ticketing systems and documentation management. Preferred Skills: Knowledge of webcast and streaming platforms. Experience with AV commissioning and room setup. Ability to train end-users on AV technologies.

About Us At SentinelOne, we re redefining cybersecurity by pushing the limits of what s possible leveraging AI-powered, data-driven innovation to stay ahead of tomorrow s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you re excited about solving complex challenges in bold, innovative ways, we d love to connect with you. What are we looking for? SentinelOne is looking for a Manager, Technical Support to join our Global Technical Support organization. The Manager, Technical Support will report to the Senior Manager of Support and Services and lead a team of Technical Support Engineers across the APJ region. What will you do? Ensure excellent customer service is provided through all channels Reduce customer effort by optimizing troubleshooting iterations, promoting supportability enhancements, and acting with the voice of the customer Own escalations, engage customers directly, and follow up until mitigation/resolution Monitor quality KPIs to address concerns quickly and effectively Manage resources efficiently to deliver all assignments, especially resiliency, and ability to support all assigned products Mentoring and coaching of managers and engineers Conduct weekly 1x1 meetings with direct reporters and skip-level meetings with individual contributors in the group Recruit and promote talents Collaborate with HRBP/People Organization to manage career path, maintain employees well-being, and recognize outperformers Ensure knowledge & skills gaps are addressed in a timely manner Promote initiatives to improve performance at all levels Drive continuous improvement through debriefs and enrichment activities Ensure Performance Improvement Plans are set and executed with low performers Demonstrate a can-do approach and assist colleagues from different teams/organizations What skills and knowledge should you bring? Bachelor s degree with at least 5-8 years of experience in a customer-facing role and at least 3 years of experience in managing Technical Support teams Experience with Call Center technology, including ACD, workforce management, agent productivity tools, and quality management tools Excellent verbal and written communication in English Innovative approach, strong self-awareness Network or Endpoint Security background Knowledge of cybersecurity & vulnerabilities Experienced with cloud technologies Experience on Linux & Mac skill Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Experience with support tools including ticketing and knowledge management Exceptional analytical, strategic, and problem-solving skills Candidates who are based in Bangalore would be highly preferred. Why us? You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry. Health Insurance Industry-leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Employee assistance program Gym membership Cell phone/wifi allowance Numerous company-sponsored events, including regular happy hours and team-building events

Who we are About the role: Samsara is looking for an experienced Quality Assurance professional for the Global Customer Support organization. The Quality Analyst will partner with support leadership on quality initiatives that reflect the organizations commitment to customer experience and support the broader Support organization s strategy. You will support the Operations and Service Delivery teams, providing feedback and business intelligence to drive improvements to the customer experience. The ideal candidate has deep expertise in quality assurance operations for technical and non-technical customer support teams and has experience deep diving into data to identify opportunities that will have a direct impact on the customer experience. This role will join a team in a building mode, and a successful candidate will help create a sustainable quality culture. The role reports to the Manager of Support Quality Programs and is part of Operations & Strategy, a team responsible for Service and Process Excellence for Samsara s global Customer Support organization. . You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment. You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, bold ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Evaluate customer interactions (phone and ticketing) to assess performance and identify trends. Analyze quality data, drive investigative projects, and provide data-driven insights to Support Managers using tools such as Excel and Google Sheets. Design and maintain agile interaction monitoring forms to collect targeted qualitative insights. Collaborate with internal teams to enhance processes, procedures, and training based on quality findings. Champion , role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: Professional Experience : Minimum 5 years of professional experience, with at least 3 years specifically as a Quality Analyst. Contact Center QA : Demonstrated experience in quality assurance across diverse contact center channels, including phone, email, and chat. Data Analysis: Proficient in data transformation and utilization to extract actionable insights. Communication : Demonstrates excellent verbal and written communication skills, with a strong emphasis on professional written communication. Able to engage effectively with stakeholders at all levels, communicate complex information clearly and concisely, and drive work forward asynchronously through well-articulated written updates and requests. Bias for Action: Highly self-motivated and collaborative, capable of unsupervised work in a fast-paced environment while managing multiple priorities and deadlines, with a strong inclination towards continuous improvement. An ideal candidate also has: COPC or other industry-standard contact center quality certifications. Direct customer support experience, particularly with technical products. Previous experience in a customer-facing role (e.g., Support). Six Sigma project experience is a plus.

Who we are About the role: Samsara is looking for an experienced Quality Assurance professional for the Global Customer Support organization. The Quality Analyst will partner with support leadership on quality initiatives that reflect the organizations commitment to customer experience and support the broader Support organization s strategy. You will support the Operations and Service Delivery teams, providing feedback and business intelligence to drive improvements to the customer experience. The ideal candidate has deep expertise in quality assurance operations for technical and non-technical customer support teams and has experience deep diving into data to identify opportunities that will have a direct impact on the customer experience. This role will join a team in a building mode, and a successful candidate will help create a sustainable quality culture. The role reports to the Manager of Support Quality Programs and is part of Operations & Strategy, a team responsible for Service and Process Excellence for Samsara s global Customer Support organization. This is a hybrid position requiring 2 days per week in our Bangalore office and 3 days working remotely. This position requires working hours in IST time zone. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment. You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, bold ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Evaluate customer interactions (phone and ticketing) to assess performance and identify trends. Analyze quality data, drive investigative projects, and provide data-driven insights to Support Managers using tools such as Excel and Google Sheets. Design and maintain agile interaction monitoring forms to collect targeted qualitative insights. Collaborate with internal teams to enhance processes, procedures, and training based on quality findings. Champion , role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: Professional Experience : Minimum 7 years of professional experience, with at least 4 years specifically as a Quality Analyst. Contact Center QA : Demonstrated experience in quality assurance across diverse contact center channels, including phone, email, and chat. Data Analysis: Proficient in data transformation and utilization to extract actionable insights. Communication : Demonstrates excellent verbal and written communication skills, with a strong emphasis on professional written communication. Able to engage effectively with stakeholders at all levels, communicate complex information clearly and concisely, and drive work forward asynchronously through well-articulated written updates and requests. Bias for Action: Highly self-motivated and collaborative, capable of unsupervised work in a fast-paced environment while managing multiple priorities and deadlines, with a strong inclination towards continuous improvement. An ideal candidate also has: COPC or other industry-standard contact center quality certifications. Direct customer support experience, particularly with technical products. Previous experience in a customer-facing role (e.g., Support). Six Sigma project experience is a plus.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents. Provides technical support to address more complex / difficult service issues. Performs technical analysis of specific incidents and service requests, including check of ticket history. Leverages the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolutions steps, including through remote access of the customer environment. When remote resolution is unsuccessful, provides information, including spare part recommendations, to assist field service technicians with onsite service provision. Gathers recurring / systemic failure information and develops reports for management. Provides hardware and software training and advice for less experienced team members.

: 19075 Contract Type: Permanent Location(s): Chennai, IN Support Engineer, IP Role description summary The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. primary responsibilities / key result areas Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance. Incident Management (Shared Responsibility) : Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility) : Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Change Management (Shared Responsibility) : Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance . Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. SAS L1 Support (Shared Responsibility): Deliver 24/7 first-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Qualifications & Experience Required 2-5 years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e. g. , Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor s degree in Telecommunications, Information Technology, or related field. CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here .

Job Description: Responsibilities Install, configure, and maintain Oracle Solaris (10/11) systems in enterprise environments. Configure and manage Zones, LDOMs, and SMF services Perform system installation, configuration, patching, and upgrades. Manage zones/containers, ZFS, SMF services, and network configurations. Configure and monitor LDAP, NIS, NFS, DNS, SSH, and Syslog services. Handle backup and restore operations using native and third-party tools. Monitor system health, Troubleshoot and resolve system performance issues, hardware faults, and kernel panics. Automate routine tasks using shell scripting (sh, ksh, bash) and cron jobs. Troubleshoot hardware and software issues across Oracle Solaris (10/11) systems. Handle capacity planning, backup/recovery integration, and performance optimization. Implement security hardening and compliance as per CIS or client-specific policies. Participate in disaster recovery planning and testing. Work closely with DBAs, storage, and network teams for cross-functional support. Working within a team and the clients to analyse, troubleshoot and resolve client issues in a timely manner. Working closely with Client Delivery Mangers on various clients Utilize superior customer service skills. Ensuring or Service Levels are met via the internal ticketing system. Recommend enhancements or possible solutions for clients on a regular basis. Maintain documentation of client environments and internal/external processes Participate in after-hours support on a rostered basis. Stay current with technical information, changes, and updates. Must have Skills and Qualifications 7+ years of experience in the following: Hands-on experience administering Oracle Solaris 10 & 11 (including zones, LDOMs, ZFS) Network Skills (IP Addressing, Subnets, DNS, DHCP, Routing, LAN/WAN) Strong knowledge of SPARC and x86 hardware platforms (e. g. , T-series, M-series, X-series) Infrastructure Proficient in LDAP, NIS, Kerberos, and PAM authentication models in Solaris. Experience in cloud migration or Solaris virtualization (OVM for SPARC) SAN Storage (preferably EMC, Brocade, Oracle ZFS) Software and firmware upgrades/maintenance on SPARC Systems SNMP monitoring Security and user management Knowledge of Oracle Linux/Oracle Linux, Redhat Managing Oracle Cloud environments Demonstrated analytical and troubleshooting skills. Demonstrated ability to work in a fast-paced environment. Shows initiative and acts independently to resolve problems. Works effectively both as a team member and independently Demonstrated ability to manage multiple priorities and follow through on tasks and projects to completion. Excellent verbal and written communication skills Nice to have skills. Knowledge of HP-UX & AIX would be beneficial OCI Oracle Cloud Infrastructure Knowledge of / experience with Oracle VM is highly regarded. Managing AWS environments Cisco Fortinet OKTA At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

IGT is hiring for Travel experts who has experience into Travel/Airline of Minimum 6 months if graduate and 1 year if UG. 5 Days working Internation process Rotational shifts and week offs Salary up to 38000/CTC WhatsApp your CV on 7303735166 - Jacob Paul (IGT HR)

1. Experience in a reputed Travel Agency or Airline ticketing office. 2. Knowledge of any GDS (Galileo/Amadeus/Sabre) 3. Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. 4. Familiarization with Foreign currency exchange procedures 5. Cargo Handling 6. Knowledge of various organizations related to the Travel industry. 7. Relevant travel training experience Roles and Responsibilities 1. Experience in a reputed Travel Agency or Airline ticketing office. 2. Knowledge of any GDS (Galileo/Amadeus/Sabre) 3. Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. 4. Familiarization with Foreign currency exchange procedures 5. Cargo Handling 6. Knowledge of various organizations related to the Travel industry. 7. Relevant travel training experience

Job Summary: We are looking for a hands-on, organized, and technically aware Project Coordinator . The candidate will oversee the execution of display and signage projects from initiation to handover and manage after-sales support . This role requires a strong understanding of digital/LED signage hardware, installation protocols, vendor coordination, and field team management. Key Responsibilities: Project Execution Signage & LED Installations Coordinate end-to-end execution of LED/digital signage projects (indoor/outdoor). Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery. Prepare site readiness checklists, power/network requirements, and mounting guidelines. Ensure adherence to installation SOPs, safety standards, and quality benchmarks. Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans. Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports. Support field teams with drawings, configurations, content scheduling, and troubleshooting. After-Sales Support & Maintenance Serve as a liaison between the client and service teams for post-installation support. Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates. Track performance SLAs including uptime, resolution TAT, and customer escalations. Maintain service logs, issue reports, and preventive maintenance schedules. Monitor ticketing systems, assign tasks to local technicians, and ensure closure. Follow up on warranty claims, spare part logistics, and service documentation. Documentation & Reporting Maintain site handover kits, completion reports, and installation photos. Update project dashboards and generate client-facing weekly/monthly status reports. Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated. Support the finance team with billing triggers based on completion milestones. Maintain escalation logs and service history. Support MIS and compliance reporting as required. Required Skills & Competencies: Excellent coordination, communication, and stakeholder management skills. Familiarity with project management tools, installation SOPs, and basic electrical/networking knowledge. Proficiency in Excel, PowerPoint, and CRM/ticketing platforms. Ability to handle multi-site projects and travel for audits or supervision when required. Excellent organizational and communication skills. Ability to multitask, prioritize, and meet deadlines. Willingness to travel occasionally for site coordination. Qualifications: Bachelors degree or diploma in Electronics, Electrical, IT, or related technical discipline.

Role & responsibilities:- Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Travel Process PROCESS name is Expedia Min 1 year of exp - GDS (Amadeus) Salary between 34000 to 42000 per month Max CTC- 5.5LPA Location- Chennai Shift- Rotational Shift ( Any 2 rotational Off ) Pickup & Drop is provided by the company Accomadation - Food ,Stay , Hotel charges is provided by the company for 15 days for Outstation Candidates Notice- immediate joiner required Contact- 9004181966 / mail on nerul@thinkpodhr.com

What will you do: The EUC Ops Analyst will be responsible for the day-to-day operations and support of end-user computing technologies, ensuring that users have a seamless experience with their devices and applications. This role involves troubleshooting technical issues, providing support and training to end-users, and collaborating with other IT teams to improve and streamline processes. How you will do it: Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices. Troubleshoot hardware and software issues, ensuring timely resolution. Collaborate with cross-functional teams to implement and enhance end-user computing solutions. Document support processes and update knowledge base articles. Assist in onboarding new users, including setup and configuration of devices. Participate in training sessions to educate users on new technologies and processes. What we look for: Bachelor s degree in IT, Computer Science, or equivalent experience required. 1 to 3 years of experience in IT support or a related field. Strong troubleshooting skills with knowledge of various operating systems. Familiarity with IT service management tools and ticketing systems. Excellent communication skills and the ability to work with both technical and non-technical users. Proactive attitude with a focus on continuous improvement. Awards and Recognitions: Great Place to Work-Certified, Oct 2023 - Oct 2024. Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability.

Role: Desktop Support Engineer A Desktop Support Engineer provides technical assistance and support to end-users, troubleshooting hardware and software issues, installing and configuring systems, and maintaining the smooth operation of desktop environments. Key Responsibilities: Hardware and Software Management: Install, configure, and upgrade PCs, laptops, and related equipment. Troubleshoot hardware and software issues. Install and configure operating systems and applications. Maintain and update computer inventory and equipment. Monitor the performance of a companys desktop infrastructure. Other Responsibilities: Provide instructions or directly set up desktop hardware. Assist with the installation of computer software and operating system updates. Record logs of rendered support. Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and AV systems connections. Customise desktop applications as per user needs. Advise on software and hardware upgrades. Create technical reports and manuals. Keep up with current breakthroughs in computing technology. Train end users when new software or IT regulations arrive. Coordinate desktop changes to avoid deployment collisions. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus Technical Support: Diagnose and resolve common issues like network connectivity, password resets, email access, and printer problems. Track issues from initial report to final resolution. Guide users with step-by-step instructions to resolve issues. Provide help desk support to users with IT equipment or system problems. Receive requests via phone, email, chat, or ticketing systems. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate

As a well-established company, we are currently seeking female candidates for the position of Ticketing Executive. The ideal candidate should have a minimum of 2 years of experience in handling International and Domestic Air Tickets. It is essential to possess good knowledge in this field to excel in the role. This is a full-time job position with a day shift schedule. The successful candidate will be part of an all-female team environment, working in a modern infrastructure setting. The preferred candidate should have a total of 2 years of work experience. The work location will be in person. If you are a skilled Ticketing Executive looking for a new opportunity in a dynamic environment, we would like to hear from you. Join our team and enjoy a good salary package while contributing your expertise to our company.,

Undergrad/Graduate Fresher and Experience Both can apply. Both side Cabs & Meals 5 Days Working Sat-Sun Fixed Off Excellent Communication Skills Salary Up to 30K in hand To apply, WhatsApp your cv on 8700694564 / 9870574797 Required Candidate profile Undergrad/Graduate with 6 months Experience. Excellent Communication Skills Required To apply, WhatsApp your cv on 8700694564 / 9870574797

Candidate should have experience on ITSM Should have experience on handling Ticketing Tool Should have done with ITIL V3/V4 certification Should have knowledge of AZURE Should have experience on Active Directory Management Should have experience on Servers and Network Should have experience of IT Service Delivery / IT Help Desk Looking for candidate with techno functional experience Should have experience of creating user accounts Should have problem solving skills Should have experience of team handling Should have experience of process development, improvement and Automation Should have experience on Automation tools. Should have good leadership skills Should have good software and hardware knowledge. Looking for candidates inclined towards continuous process improvement and development. Candidate should have good communication skills Global team handling experience will be an added advantage. This position reports to Global IT Director

We are looking for a MIS Executive to support our Customer Success team by managing data, generating reports, and ensuring smooth information flow to enhance customer experience. Job Overview: As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai s solutions. Job Responsibilities: Data Management: Maintain, update, and organize customer data in the MIS system. Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage. Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement. Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services. Automation & Optimization: Work on automating repetitive reporting tasks using Excel, SQL, or other reporting tools. Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making. CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools. Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency. Qualifications & Skills: bachelors degree in Business Administration, Computer Science, Information Technology, or a related field. 1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment). Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools . Experience in data visualization tools (Tableau, Power BI, etc) is a plus. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills to present data insights clearly. Ability to work in a fast-paced environment and handle multiple priorities

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries. Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution. Escalate product and service issues to the Senior Product Support Engineer on shift For investigation. Document and track customer interactions and resoluons in the ticketing system. Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Light cast leadership and offer solutions for optimizing performance Experience and Education Ability to understand, and research solutions to, problems. Strong English-language written communication skills. Good knowledge of computers, including web-based applications. Ability to learn and adapt in a fast-paced technical environment. Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays. Ability to work independently. Light cast is a global leader in labour market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Light cast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Light cast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Role & Responsibilities:- Handle international flight booking, ticketing, and refund queries. Manage PNRs, reissuance, cancellations, and processing refunds. Coordinate with airlines and customers for smooth resolution. Maintain high customer satisfaction by providing timely solutions. Preferred candidate profile:- Minimum 1 year of experience is required in Travel Refunds, Queue Management and Ticketing. Manual and Cryptic expertise in Amadeus and Sabre is required. Worked on Full and Partial Refunds. Knowledge of fare rules, cancellations & refund policies. Strong attention to detail and problem-solving skills. Perks & Benefits:- Supportive work environment. Attractive incentives & performance bonuses. Cabs facilities available. If interested, please call our Recruiters: Shagun- 9811174183 Anamika- 9205989465

Job Title: Sr. Retail IT Service Desk Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are seeking a skilled and dependable Senior Service Desk Engineer to join our Retail IT Operations team at Visionet. This is a client-facing role providing 24/7 L1.5 technical support via phone, chat, and email for one of our prestigious retail clients. The ideal candidate will be responsible for addressing end-user issues, troubleshooting POS and in-store systems, and ensuring high-quality service delivery aligned with ITIL best practices. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Key Responsibilities: Provide 24x7 support for end users via phone, chat, and email , focusing on retail IT operations. Troubleshoot and resolve issues related to Point of Sale (POS) systems, iOS devices , Windows OS , Office 365 , Active Directory , and basic networking . Handle Incidents, Service Requests, Changes, and Problems in accordance with ITIL methodologies . Work in a shift-based rotation (including nights, weekends, and holidays) to support business-critical systems around the clock. Communicate clearly and professionally with end users and internal teams, ensuring a positive support experience. Collaborate with cross-functional teams to drive resolution of technical issues and meet defined SLAs, KPIs , and service improvement goals. Maintain accurate documentation of incidents and contribute to the development of knowledge base articles. Ideal Candidate Profile: Minimum 2+ years of experience in IT support or service desk roles, preferably in a retail IT environment . Strong working knowledge of POS systems , Windows/iOS platforms , Active Directory , Office 365 , and fundamental networking concepts. Hands-on experience providing technical support over phone, chat, and email in a fast-paced environment. Familiarity with ITIL processes , especially Incident Management , Change Management , and Problem Management . Excellent oral and written communication skills , with a strong customer service orientation. Proven ability to work effectively in 24x7 rotational shifts and collaborate with global support teams. Networking Knowledge for POS Troubleshooting: Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) as they relate to retail environments. Ability to diagnose and resolve connectivity issues between POS terminals, payment gateways, printers, and back-office systems. Experience troubleshooting issues related to Wi-Fi connectivity , static IP configurations , and basic switch/router-level problems that impact store devices. Familiarity with network monitoring tools or utilities (e.g., ping, tracert, ipconfig, nslookup) to quickly isolate network-related root causes. Understanding of firewall rules , VPNs , and network segmentation , especially in PCI-compliant environments. Shift Coverage: Rotating shifts including overnight, weekends, and holidays . Overtime and on-call opportunities may be available. Required Qualifications: 2+ years of IT Service Desk or technical support experience in a 24/7 or high-demand environment. Proven experience supporting POS systems (e.g., Oracle Xstore, NCR, Toshiba, Shopify POS, Square). Familiarity with retail technologies including scanners, receipt printers, payment terminals (Verifone/Ingenico), and mobile POS devices. Strong understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi) and Windows OS. Hands-on experience with remote troubleshooting tools and ticketing platforms. Strong communication skills and ability to clearly explain solutions to non-technical users. Ability to work independently, remain calm under pressure, and prioritize multiple incidents. Preferred Qualifications: IT certifications: CompTIA A+, ITIL Foundation, CCNA or Microsoft certifications. Experience in a large-scale, multi-store retail organization. Familiarity with monitoring systems and alert management tools. Experience working in a follow-the-sun or global support environment. Multilingual support capabilities (a plus depending on store regions).

a. Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner b. Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation. c. Helps in establishing and maintaining SLAs, which define the expected response and resolution times for various issues. d. Escalate complex issues based on priority referring to escalation matrix e. Coordinate between end-users and the IT department, ensuring clear and effective communication throughout the support process. f. Ensure customer satisfaction through continuous status information g. Provide required support to IT Tech Support Team h. Assist in designing IT SOPs i. Create, develop, update documentations, help sheets, FAQs, and other documentation to assist users and support staff. j. Coordinate with HR on employee onboarding, exit IT related activities through HRMS platform k. SAP Requisition generation and Goods/Service Receipt booking l. IT related Procurement coordination and coordinate with Purchase & Finance team m. IT Asset Management & Reporting n. Track key performance indicators (KPIs) related to help desk performance and generate reports for management Education Qualifications Behavioural Profile Good knowledge of help desk ticketing systems and their functionalities Ability to work effectively as part of a team and collaborate with others Good Communication Skills To have business awareness Be Patience Good Planner & effective Time Management, Prioritize things based on criticality. Able to perform well under pressure Being empathetic Keen to learn new things Desired Skills Strong customer service, Effective Communication, Adaptability, Business Awareness, Negotiation Skills Company Profile Chembond Chemicals Limited (BSE and NSE: CHEMBOND) is a 45 year old known name in India, manufacturing a diverse range of specialty chemicals like water treatment, polymers, construction chemicals, high performance coatings, animal health and industrial biotech products. The company has excellent infrastructure facilities like a well equipped R & D laboratory, multiple regional offices, and production plants, well trained personnel and references across several business segments from the best known companies in the field. Our presence through the various product lines allows us to serve industries across most segments of manufacturing in India. Chembond has believed in delivering to customer expectations through continuous investments in innovation and technical services. We strive to deliver value and delight our customers for the money invested by them. Please enter your email address below to proceed further. Note: You will receive the application link in your inbox.

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Prior experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Prior experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills