2005 Ticketing Jobs - Page 6

The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an operational role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business. Responsibilities Provide solutioning support to sales teams in the region/function. Support bid team to prepare responses to technical aspects of RFP. Understand pricing mechanisms and support sales team in building commercial inputs. Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals. Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering. Create Use cases, BOQ documents. Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.Desired Skill sets Ability to understand business goals and map to technical requirements. Exposure towards working in the RFP cases. Knowledge of creating HLD and LLD Good understanding of use cases and able to create solutions relating to the use cases. Proficient with MS Office tools (Word, Excel, Access, Power point, Visio) Understanding of technology and services related to the domain.

ob Description: NOC Engineer will be part of 24x7 NOC to support Global Media Services network and across the globe. Qualifications: Bachelor of Engineering ( Electronics & Communications, Computer Science, Information Technology) Experience: Fresher or 1~4 Years in Telecommunications/transmission domain or Digital Video Broadcasting Domain Preferred Skills: Transmission, Networking, Cloud & Video Broadcasting. Certification: CCNA/Cloud certifications will be an added advantage. Roles and Responsibilities: NOC Engineer will monitor the performance and global video connect network using a variety of tools. They look for Fiber network, L2 devices, Broadcast equipment's and environmental alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem. When a problem impacts the video services, the NOC Engineer works to triage or troubleshoot the problem. NOCs will have standard operating procedures that the NOC Engineer to closely follow. This may include coordinating with third-party vendors, customer contacts, or other internal teams. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system (Service NOW) that the NOC Engineer is responsible for updating. When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other Network resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit s overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. Plan support needs for the customer; ensure timely execution of service acceptance function & compliance with turnaround time (SAT) Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. Monitor spikes in escalation of tickets. Devise mechanism to track all escalations & identify root cause of the escalations. Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. The role will lead a large team.Desired Skill sets Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Role & responsibilities About the Role: We are seeking a skilled SABRE Ticketing Expert to join our dynamic team. This is a full-time, remote role for someone with a strong understanding of air ticket issuance, exchanges, refunds, and complex SABRE ticketing processes. As part of our team, you'll be responsible for ensuring smooth ticketing operations, supporting travel agents, and coordinating with suppliers to maintain efficient workflows. Key Responsibilities: Perform new air ticket issuance, exchanges, and refunds through SABRE. Handle complex ticketing processes on the SABRE platform. Monitor the accounting email inbox and forward relevant information to the appropriate agents. Action updates and requests from travel agents via the CRM. Reset supplier passwords and pins for agents as needed. Maintain and manage the admin calendar of events. Coordinate with suppliers and agents via phone and email for timely resolution of queries. Ensure the confidentiality and security of sensitive data related to agents and the organization. Complete other duties as required by the business. Preferred candidate profile Bachelor's degree in Business Administration or any related stream. Proficiency in SABRE ticketing is a must. Minimum of 2 years of experience in SABRE ticketing . Strong understanding of the Travel Industry is preferred. Excellent verbal and written communication skills . Proficient in MS Office and basic computer skills. Ability to handle complex ticketing processes and solve problems efficiently. Able to Night Shifts Perks and benefits Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home

Project Role: Product Support Advisor Experience: 3-8 Years Job Location: Kochi/Bangalore(Hybrid) Skills: Knowledge in Kubernetes, Python, Docker, Linux/Windows, Gitlab and PostGres SQL Job Overview: Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines. Essential Functions • Work with customers and project management teams to gather requirements and translate them into technical specifications • Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. • Helps prepare recurring internal meetings and advises on timeline progression. • Ensures all tickets are up to date. Responsible for ticket escalation as needed. • Builds out weekly client slides. Provides snapshot of projects and status. • Participate in QA, UAT & production launch support related to various customer engagements • Collaborate with product development team to help support platform functionality • Provide Tier 2/3 technical support for custom integrations • Has working knowledge of support processes and working in support environment. • Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience. Knowledge in RabbitMQ/Elasticsearch/Logstash/Kibana Qualifications • Bachelor's Degree Computer Science, a related field, or equivalent experience.

Why Choose Bottomline Are you ready to transform the way businesses pay and get paidBottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to both end users and internal customers using the Paymode Procure to Pay Platform. You are expected to handle all inbound customer inquiries and manage tickets, following our established communication standards. The role will perform diagnosis of reported issues, answer how-to questions, reproduce reported technical issues, and assist users with navigating the applications. The primary success criteria in this role is to ensure the effective tracking of customer issues from initial report to final resolution, all while providing an excellent customer experience. Responsibilities of this Position: Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service. Provide outstanding customer service to both internal and external customers. Thoroughly document findings, next steps, and learnings in tickets. Contribute to team documentation to facilitate knowledge sharing. Actively manage assigned tickets to ensure adherence to SLA s. Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed. Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues. Deliver and perform against position and team performance metrics. Work with cross functional teams to research and resolve customer issues. Collaborate on issue resolution and escalate issues requiring technical resources. Quickly identify trends and product defects and escalate to managers for fast resolution. Perform additional responsibilities as defined by the support management team. Participate in on-call responsibilities during non-business hours, weekends and holidays as requested. Knowledge and Skill Requirements: 4+ years of experience and in customer service/ Helpdesk role at least 2+ years of experience. Proven ability to troubleshoot and support customers using software applications Must have excellent listening and communication skills (written and verbal) with the ability follow instructions Highly organized with good analytical problem-solving abilities Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers. Ability to multi-task in a fast-paced constantly evolving workplace. Candidates must be eligible to work in the US for any employer Desired but not required: Bachelors degree in Information Systems, Communications, Business Administration, Technology or equivalent education and experience Familiarity with Accounting and/or software support Experience working out of ticketing systems We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Job Description Lead the design and deployment of scalable security automation workflows and playbooks in Cortex XSOAR (or equivalent platforms such as Splunk SOAR, Siemplify, etc.). Serve as technical owner of the SOAR platform, managing connectors, integrations, performance monitoring, version control, and upgrades. Build custom automations using Python scripts, decision logic, and API integrations to support alert enrichment, containment, and notification tasks. Architect integrations with SIEMs (e.g., Splunk, QRadar), EDR, threat intel feeds (e.g., Anomali, VirusTotal), ticketing systems (e.g., ServiceNow, Jira), and other tools. Drive automation of incident response (IR) use cases including phishing, malware, lateral movement, data exfiltration, insider threats, and vulnerability exploitation. Partner with SOC, threat intelligence, and cloud security teams to identify automation opportunities and translate them into technical solutions. Optimize SOAR playbooks to reduce mean time to detect (MTTD) and respond (MTTR) while maintaining reliability and resilience. Mentor junior automation engineers and provide code reviews, best practices, and process guidance. Contribute to development of automation standards, security engineering roadmaps, and cross-team documentation. Stay abreast of emerging SOAR trends, threat landscapes, and new platform features. Required Qualifications: 3+ years specifically working with SOAR platforms Cortex XSOAR strongly preferred; Splunk SOAR, Siemplify, or Chronicle SOAR also acceptable. Strong scripting experience in Python, especially within automation workflows. Proven expertise in integrating security tools using REST APIs, Python SDKs, and platform connectors. In-depth understanding of SOC operations, incident lifecycle, and security best practices (MITRE ATT&CK, NIST, etc.). Familiarity with SIEM platforms (e.g., Splunk) and threat intelligence enrichment techniques. Experience with version control (Git), CI/CD pipelines, and structured testing of automation code. Demonstrated ability to lead complex automation initiatives and work independently with minimal guidance. Strong written and verbal communication skills, especially in cross-functional team environments.

About Us At SentinelOne, we re redefining cybersecurity by pushing the limits of what s possible leveraging AI-powered, data-driven innovation to stay ahead of tomorrow s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you re excited about solving complex challenges in bold, innovative ways, we d love to connect with you. What are we looking for SentinelOne is looking for a Manager, Technical Support to join our Global Technical Support organization. The Manager, Technical Support will report to the Senior Manager of Support and Services and lead a team of Technical Support Engineers across the APJ region. What will you do Ensure excellent customer service is provided through all channels Reduce customer effort by optimizing troubleshooting iterations, promoting supportability enhancements, and acting with the voice of the customer Own escalations, engage customers directly, and follow up until mitigation/resolution Monitor quality KPIs to address concerns quickly and effectively Manage resources efficiently to deliver all assignments, especially resiliency, and ability to support all assigned products Mentoring and coaching of managers and engineers Conduct weekly 1x1 meetings with direct reporters and skip-level meetings with individual contributors in the group Recruit and promote talents Collaborate with HRBP/People Organization to manage career path, maintain employees well-being, and recognize outperformers Ensure knowledge & skills gaps are addressed in a timely manner Promote initiatives to improve performance at all levels Drive continuous improvement through debriefs and enrichment activities Ensure Performance Improvement Plans are set and executed with low performers Demonstrate a can-do approach and assist colleagues from different teams/organizations What skills and knowledge should you bring Bachelor s degree with at least 5-8 years of experience in a customer-facing role and at least 3 years of experience in managing Technical Support teams Experience with Call Center technology, including ACD, workforce management, agent productivity tools, and quality management tools Excellent verbal and written communication in English Innovative approach, strong self-awareness Network or Endpoint Security background Knowledge of cybersecurity & vulnerabilities Experienced with cloud technologies Experience on Linux & Mac skill Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity Experience with support tools including ticketing and knowledge management Exceptional analytical, strategic, and problem-solving skills Candidates who are based in Bangalore would be highly preferred. Why us You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry. Health Insurance Industry-leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Employee assistance program Gym membership Cell phone/wifi allowance Numerous company-sponsored events, including regular happy hours and team-building events

What youll do Docusign s People Operations team is looking for a Sr. People Operations Coordinator to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees experience, helping to build a workplace where everyone feels valued. This position is an individual contributor role reporting to Sr. Lead, People Operations. Responsibility Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding Assist with employee pre-hire processes, including but not limited to contracts of employment, background checks, new hire paperwork and work authorization documentation Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience Create and maintain electronic employee files Respond to general HR inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications and systems Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed Administer all statutory regulatory HR documentation and reporting requirements for India, Australia, Japan, and Singapore Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law. What you bring Basic Fluent in English, both verbal and written communication Bachelors degree or experience in the HR related field 2+ years of HR or Recruiting related work experience in a high growth organization Familiarity with India and APJ employment requirements, policy, and procedures Experience with Workday or other HCM Systems Preferred Experience with ServiceNow HR Ticketing system Strong Experience in G-Suite (including Google Slides, Google Sheets, excel, Word etc) Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus Excellent attention to details and interpersonal skills Ability to think outside of the box and work in a fast paced, high volume environment Ability to exercise sound judgment and discretion, maintaining confidentiality when required Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid ","qualifications":" Basic Fluent in English, both verbal and written communication Bachelors degree or experience in the HR related field 2+ years of HR or Recruiting related work experience in a high growth organization Familiarity with India and APJ employment requirements, policy, and procedures Experience with Workday or other HCM Systems Preferred Experience with ServiceNow HR Ticketing system Strong Experience in G-Suite (including Google Slides, Google Sheets, excel, Word etc) Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus Excellent attention to details and interpersonal skills Ability to think outside of the box and work in a fast paced, high volume environment Ability to exercise sound judgment and discretion, maintaining confidentiality when required ","responsibilities":" Docusign s People Operations team is looking for a Sr. People Operations Coordinator to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees experience, helping to build a workplace where everyone feels valued. This position is an individual contributor role reporting to Sr. Lead, People Operations. Responsibility Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding Assist with employee pre-hire processes, including but not limited to contracts of employment, background checks, new hire paperwork and work authorization documentation Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience Create and maintain electronic employee files Respond to general HR inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications and systems Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed Administer all statutory regulatory HR documentation and reporting requirements for India, Australia, Japan, and Singapore

MS Dynamics 365 F&O Functional Consultant Support & Change Management MS Dynamics 365 F&O Functional Consultant Support & Change Management MS Dynamics 365 F&O Functional Consultant Support & Change Management Job Summary: We are seeking a dynamic and detail-oriented MS Dynamics 365 F&O Functional Consultant to join our support and change management team. The ideal candidate will have hands-on experience in supporting live MS Dynamics 365 F&O environments, managing change requests, and ensuring smooth business operations through effective issue resolution and process enhancements. Experience Required: 2 to 5 Years Location: [Mumbai Onsite] Employment Type: Full-Time Key Responsibilities: Provide functional support for MS Dynamics 365 F&O modules including Finance, Procurement, Inventory, and Supply Chain. Manage and resolve incidents, service requests, and change requests in a timely manner. Conduct impact analysis for proposed changes and ensure alignment with business processes. Collaborate with business users to gather requirements and translate them into functional specifications. Configure and test changes in MS Dynamics 365 F&O, ensuring minimal disruption to operations. Work with technical teams to implement and validate system changes. Maintain documentation for support activities, change logs, and configuration updates. Participate in user training, UAT, and post-deployment support. Monitor system performance and proactively identify areas for improvement. Required Skills & Qualifications: 2 5 years of experience in a functional support role with MS Dynamics 365 F&O or Dynamics AX. Strong understanding of ERP business processes in finance and operations. Experience in issue resolution, change management, and system configuration. Familiarity with Lifecycle Services (LCS), Azure DevOps, and ticketing systems. Excellent communication and stakeholder management skills. Bachelor s degree in Business, Finance, IT, or a related field. Preferred Skills: Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310). Exposure to Power Platform, SQL, or reporting tools like Power BI. Experience in ITIL-based support environments. Please fill in the details and we will get back to you soon More About Us About Us We at CartGeek always provide highly customized solutions to our clients to meet their unique needs. Team We re a bunch of technology and marketing enthusiasts who believe in bringing a measurable impact in everything we do.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality. OpenText has one of the best & advanced products to help legal and compliance industry discover what matters across massive volumes of enterprise data. Using unstructured data analytics, machine learning, and interactive visualizations, our platforms provide fast access to key documents, contract terms, personnel with expertise, and critical early insights for litigation, investigations, due diligence, compliance, and more. What The Role Offers The Project Manager, eDiscovery, will play a pivotal role within the Professional Services Delivery team, working directly with internal teams and global clients to ensure high-quality service delivery across litigation and discovery-related projects. You will collaborate with project managers, technical leads, data analysts, and consultants to provide expert guidance and support, driving successful project outcomes. As a key member of the India CoE leadership team, you will contribute to strategic initiatives in partnership with Global Professional Services leadership. In this role, you will also mentor a high-performing Processing and Production team, support their career development, and drive continuous process improvements to enhance customer experience and business success. This position reports to the Senior Manager, LegalTech. What You Need to Succeed 10+ years of experience in data processing, project delivery, and client service, ideally within eDiscovery or a professional services environment Strong project management skills with the proven ability to lead and coordinate multiple projects simultaneously, ensuring timely and high-quality outcomes Deep understanding of the Electronic Discovery Reference Model (EDRM) and the full litigation lifecycle, including practical experience with Technology Assisted Review (TAR) and Continuous Active Learning (CAL) Hands-on expertise with eDiscovery tools such as Axcelerate and Insight, along with familiarity with industry-standard platforms including Relativity, Ringtail, Clearwell, and Nuix Expertise in handling various types of data, including EnCase, FTK image, PST, OST, and NSF files, with the ability to process large datasets efficiently while ensuring thorough quality checks and compliance with standard operating procedures Working knowledge of document management systems like eDOCS, Documentum, and iManage, as well as enterprise systems including Exchange, SharePoint, and Active Directory As an eDiscovery Manager, you will work closely with the Processing and Production team, providing mentorship while supporting their career development and professional growth. Technically proficient with a demonstrated ability to quickly learn and apply new technologies to support both internal teams and external clients Ensure effective communication within the team, with leaders and relevant stakeholders, keeping all parties informed of project statuses, challenges, and successes. Participate in candidate interviews, selection, and hiring decisions, while managing onboarding and overseeing performance management and development plans for the team. High standards of professionalism, attention to detail, and ethical integrity, with a proactive and solution-oriented approach to resolving challenges Energetic, collaborative team player who takes initiative, contributes effectively in cross-functional settings, and adapts well under pressure Willingness to work flexible hours to support US/EMEA teams Experience using internal ticketing systems, tracking billable time, participating in client meetings, and contributing to comprehensive project documentation and delivery. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Job_Description":" Company Profile: Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. About Role: Are you ready to take your career to the next level in the world of financial servicesJoin us as a Payment Operations, Senior Analyst where youll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth. Senior Analyst As a Senior Analyst within Payment Operations, you will manage and be responsible for handling banking operations tasks. Lead and oversee complex financial financial transactions, ensure operational accuracy and drive continuous process improvements. The ideal candidate will have a strong understanding of banking processes, risk controls and regulatory frameworks and will serve as a SME within the operations team. Duties Include: BANKING OPERATIONS: -- Transaction monitoring Monitoring job notifications and bank acknowledgements for both Inbound and Origination NACHA and ICL files including returns. Reviewing Inbound Wires and outbound wires and handle exceptions. Managing remote deposit checks sent by Clients and refund checks received from Creditors, Courier vendors and Service providers. Conduct testing in identifying bank processing behaviour and CFT system ledgers for all FBO accounts. Handling ACH and ICL processing exceptions i.e., Affidavits, Late returns, etc. Build checklist for possible transaction exceptions and handle them on timely manner. Generate reports in Looker platform to monitor volume trends. -- Support activities Coordinate with New/ Existing bank partners for opening new bank accounts. Coordinate with Bank partners for company name and company id whitelisting for new Subscribers. Handle POA (proof of authorization) requests from the bank partners through JSD (Jira) ticketing tool. Co-ordinate with different teams to deliver solutions for bank-ops processing issues. Support banks on their annual audits. -- Cost optimization Handling fund optimization rules to active optimal interest income. Onboarding new bank partners and conduct price negotiations. Manage volume distribution between the bank partners to achieve optimal processing cost. RECONCILIATION SUPPORT: Reviewing of Previous day BAI files and monitoring Recon jobs. Monitor daily balance reconciliation and identify discrepancies. Coordinate with internal teams to resolve the discrepancies within SLA. Review transaction reconciliation and get the discrepancies resolve within SLA. Support Finance team in building accounting entries by providing Liability and asset reports. Support auditors by providing requested information related to transactions processed in system. Other Activities: Monitor and respond to requests via department email inboxes. Assist with daily reconciliation of platforms. Coordinate closely with other departments to support business needs. Support and guide other team members and act as an escalation point for operational issues. Audit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any. Help in creating the SOP documents for all our processes. Coordinate with different teams to deliver solutions for payment processing issues. Participate in acceptance testing in both QA and production environments to verify enhancements and bug fixes related to payment operations features. Other duties as assigned. Requirements Education and Experience Requirements: A Bachelordegree in any discipline. Minimum 3 years of experience in payment processing. Good understanding of Banking and Payments industry. Hands-on experience with CBS platforms. Ability to understand end to end process flow, consider downstream impacts when decision making. Ability to coordinate and organize work while meeting and handling multiple deadline processes. Demonstrated ability to multi-task and balance numerous activities simultaneously. Knowledge of Microsoft Office. Strong communication skills both written and verbal. Be a team player. Must have the ability to work independently. Ability to multitask, prioritise, and meet deadlines. Highly motivated and strong attention to detail. Benefits Benefits: 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)

Experience: 2-4 Years Job Responsibility: 2-4 Years experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them. Configure and install localnetwork printers also coordinate with vendors if required. Configuration and deployment of new desktop and laptop systems. Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA. Provide new hardware/software for users as approved, assist in asset tag control and inventory management. To support daily technical support activities for desktop, data, and server management. Customize desktop applications to meet user needs. Follow up with clients to ensure their systems are functional. Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution. Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates. Addressing user tickets regarding hardware, software, and Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA

. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question What is BSOD/Blue Dump error and what can you do with error code If system restarting again and again then what is the reason If system running slow then how will you improve the performance of system What is DHCPWhat is DORA process Classification between IPv4 and IPv6 What is the difference between Static IP and Dyanimic IP What is public IP and private IP How will you arrange meeting on Teams or Google meet How will you join a system in to the domain What is user profile in windows What is the local printer and Network printer. Which file is responsible for printing in windows What is the PST and OSTWhat is the POP3, SMTP and IMAP How will you repair PST What is the PST size limit as per Microsoft if you are using office 2013 What are the SR (service request) & Inc R (Incident request) What is your understanding on SLA What is your understanding on escalation matrix What is LAN and WAN How will you remove virus from the system

Alexa Excellence s Application Support Team (AXES) is Alexa s central defense against large-scale incidents as well as driving operational excellence across all of Alexa organization. Our key offering to Alexa is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, best current practices and incident management tools. We re looking for engineers who have owned or participated in operational and incident management for at least one large-scale enterprise. You should have a passion for working with new technologies and are not afraid to exercise your creativity in pushing the boundaries of existing technologies. Running incident management for Alexa Excellence is unique in that it is a central team within Alexa that supports the rest of the org, and our ability to identify and mitigate issues is the most important aspect of every Amazon employee. Because of our unique role, you will have limitless exposure to all things Alexa and Amazon. AXES engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other Alexa service teams. This is an excellent opportunity to join one of Amazon s world-class team of engineers, work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation. Responsibilities Be a technology evangelist and use your deep knowledge to solve business problems Reduce mean time to resolution for all incident types Design and/or build world class listening systems Adapt and improve operations management systems and processes to accommodate rapid and increasing growth Participate in Agile sprints to evolve business processes and technologies Create and review documentation, design new standard operating procedures Identify and troubleshoot recurring platform issues and engage service owners to drive resolution Automate tasks through creation and maintenance of scripts and tools Respond to and complete customer requests within SLA via a trouble ticketing system Take part in a follow the sun rotation split between Seattle and Chennai sites, including weekends and holidays Mentor peers in your areas of technical and operational strength Participate in the interviewing process 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON

Position Title: Central Group Desk Support Job Code: TBD Grade: TBD Function: Commercial Location: Gurugram Reports to: Lead - Central Group Desk Role Level: CXO-5 Job Purpose Accountable for handling reservations and bookings for large groups; coordinate with sales and marketing, manage group payments, and ensuring compliance with policies Process group reservation requests through various channels, such as phone calls, emails, and online booking systems Key Accountabilities Functional Activities Assist in providing fare quotes to group organizers and negotiating prices to secure the best deals for large bookings Monitor latest industry trends, competitor offerings, and changes in regulations related to group travel Identify potential customers through various channels, such as online research, networking events, and referrals Assist in the promotion and sale of airline tickets to meet departmental sales goals Build and maintain strong relationships with existing customers Resolve issues that arise during the group booking process or the groups travel journey in a timely and efficient manner Ensure that the daily KPI and SLA are met both individually and for the team Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other problems Facilitate modifications or cancellations of group bookings as required, while minimizing disruptions to travel plans Answer to customer inquiries, schedule meetings, and follow up with customers Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Working knowledge of any GDS/airline systems Knowledge of Airline Reservations & Ticketing Knowledge of MS Office Strong analytical and problem-solving skills Negotiation skills Excellent communication and interpersonal skills Key Interfaces Internal Interfaces Sales & Marketing Department Collaborate with the sales and marketing teams to create promotional offers, incentives, and marketing strategies to attract more group bookings and increase revenue External Interfaces Customers Coordinate with customers to answer customer inquiries, schedule meetings, and sales appointments, and follow up Educational and Experience Requirements Minimum Education Requirement Bachelors degree in Business Administration, Sales & Marketing, or a related field Minimum Requirement Desired Experience 3-4 years of experience in sales, sales support, or related roles 4+ years of experience in sales, sales support, or related roles Prior experience in aviation sector is an advantage

Detail Operations Executive July 21, 2025 Who are we? Who are we? Orbit & Skyline India Pvt. Ltd. is a leading semiconductor service provider with a robust and experienced team of professionals proficient in providing our customers with unique, feature-rich solutions that help them build environmentally friendly semiconductor manufacturing. At Orbit & Skyline, our synergistic cross functional team of Mechanical, Electrical, Electronics, Software, Equipment, and process engineering is delivering end to end solutions to our customers in semiconductor equipment manufacturing space. We are partnering with our customers across the complete semiconductor value chain spectrum that includes Hardware design and development, Supply chain management, Quality management, Product Management, Reliability, Data Science, ML/AI and many more. We are enabling our customers to develop technologies and systems that alter industries by employing one of the most diverse workforces of cutting-edge engineers and technologists in the semiconductor industry. Our clientele includes prestigious IC chip manufacturers and OEMs from the United States, Asia, the Middle East, and Europe with our services being rendered to our global customers out of our head office in Mohali, India. We have offices in the United States, the Middle East, Singapore, Taiwan, Ireland, and several other locations. Who are we looking for? Orbit & Skyline is looking forward to onboarding a Global Field Operations Executive . The candidate should be experienced in managing and coordinating events. There will be a lot of responsibilities that you will have to undertake without any supervision, so a candidate with leadership skills and accountability will be preferred. The challenges in a global business are always evolving, so we appreciate an individual with problem-solving attitude. What Makes you Eligible? Any graduate can apply. Excellent communication skills. Working knowledge of MS-Office and Adobe. An additional knowledge of international affairs, visas and taxation is appreciated. Wondering what your Responsibilities would be? You will be working with the Global Field Management team and will be directly responsible for a team of 60 engineers. You will be responsible for: International client management. Co-ordinating with engineers and clients with respect to the global schedule. Vendor (including but not limited to ticketing, visa, accommodation, immigration, and legal agents) management. Timely completion of Immigration projects. Handling compliance and retention for the team. Qualitative Factors that make you fit for the team: Team Player Accountable and responsible Flexible and patient Good to have: Prior experience in event management Knowledge of immigration, conflict management and international travel Interest in multicultural/intercultural media Please note: The Global Field Operations is a business unit that is constantly evolving and growing. Here, you will be expected to wear many hats and will often encounter new challenges. The key is to stay patient and flexible and have a strong communication bridge with the team. Why Orbit & Skyline? Orbit & Skyline is an amalgamation of enthusiastic and experienced people working on a remarkable concept, making headway in this industry. Today, the Semiconductor Industry is going through a rapid transformation, and we are proud to be playing a major role in development of the semiconductor ecosystem in India thus providing our employees a platform to grow technically and introducing them to a versatile and sprouting work horizon. We offer a holistic workplace that encourages individuals to attain their full potential. We are a team of thinkers, planners, doers, and risk-takers who work closely together and enjoy the top-notch benefits such as: Safeguarding the health of our employees and their loved ones by providing them Health Insurance. Encouraging healthy, motivated and a happy workforce by providing monthly Wellness Allowances. Supporting effective and efficient communication by providing Communication Allowances. Awarding stability & loyalty of the employees by covering them under the Gratuity act. Providing technical advancements and interpersonal growth through periodic Trainings. Providing Service Award to celebrate employee s contributions and show our gratitude for their loyalty and commitment. Rewarding and Recognizing employee s efforts and contributions to the company s growth. Encouraging enthusiasm, interaction, and motivation by organising team lunches, team outings, offsite activities, fun Fridays, festival celebrations, and other Engagement events. Who are we looking for? What Makes you Eligible? Any graduate can apply. Excellent communication skills. Working knowledge of MS-Office and Adobe. An additional knowledge of international affairs, visas and taxation is appreciated. Wondering what your Responsibilities would be? International client management. Co-ordinating with engineers and clients with respect to the global schedule. Vendor (including but not limited to ticketing, visa, accommodation, immigration, and legal agents) management. Timely completion of Immigration projects. Handling compliance and retention for the team. Team Player Accountable and responsible Flexible and patient Prior experience in event management Knowledge of immigration, conflict management and international travel Interest in multicultural/intercultural media Why Orbit & Skyline? Safeguarding the health of our employees and their loved ones by providing them Health Insurance. Encouraging healthy, motivated and a happy workforce by providing monthly Wellness Allowances. Supporting effective and efficient communication by providing Communication Allowances. Awarding stability & loyalty of the employees by covering them under the Gratuity act. Providing technical advancements and interpersonal growth through periodic Trainings. Providing Service Award to celebrate employee s contributions and show our gratitude for their loyalty and commitment. Rewarding and Recognizing employee s efforts and contributions to the company s growth. Encouraging enthusiasm, interaction, and motivation by organising team lunches, team outings, offsite activities, fun Fridays, festival celebrations, and other Engagement events.

Viridien ( www.viridiengroup.com ) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Be part of the global Viridien/Sercel group, Concept Systems is the world leading provider of software systems and services for oil and gas exploration. We have also moved into markets beyond Oil & Gas with Marlin, a portfolio of innovative software and services for the marine industry including energy, ports and logistics. For over 40 years, our software teams have been committed to delivering innovative, client-driven solutions. Our dedication to continuous development ensures that our customers not only have access to, but also help define the latest advances in technology. Job Overview: To provide first and second line technical support for the Marlin OLMS containerised architecture solution running on SUSE Rancher Kubernetes Engine (RKE2), deployed across multiple ONGC data centres. The successful candidate will ensure system availability, handle incident resolution efficiently, and perform proactive maintenance tasks. The role starts as a 6-months contract position and will be located at client premises. Provide timely first and second line support for end-user application issues, network troubleshooting, and server or VM-related problems. Monitor the performance and health of the Marlin OLMS clusters using internal monitoring tools, responding promptly to alerts and alarms. Support database nodes, control plane nodes, application services nodes, and core services nodes, performing routine checks and basic administrative tasks. Assist in managing SAN storage including volume monitoring, mounting, and issue resolution. Collaborate with infrastructure teams for provisioning VMs, network resources, and storage requirements as per Marlin OLMS specifications. Support the deployment and update processes of guest OS (SUSE Linux Micro), Kubernetes infrastructure, and Marlin OLMS containerised services. Document incidents, service requests, and solutions within the support ticketing system, ensuring accuracy and completeness. Escalate unresolved or complex issues to 3rd line support or Sercel engineers as per defined SLAs and escalation paths. Assist with DR failover processes and high availability testing as required, ensuring minimal disruption and downtime. Participate in routine system backups verification and assist with data recovery activities if necessary. Key Skills & Experience Strong foundational knowledge in Linux operating systems, ideally with experience in SUSE Linux. Familiarity with virtualisation technologies, specifically managing Virtual Machines in hypervisor environments. Practical experience or understanding of Kubernetes, specifically SUSE RKE2. Ability to interpret and utilise system monitoring tools and dashboards. Proficient in diagnosing network issues and basic SAN storage management. Ability to support web applications, API servers, and integrated external data sources (AIS/Heli feeds, SAP, Power BI, EFMS, etc.). Good communication skills and the ability to liaise effectively with internal teams and external vendors. Prior experience in a technical support or systems administration role, preferably within containerised infrastructure environments. Desired Job Skillsets Certifications such as SUSE Linux or Kubernetes Administrator (CKA). Prior experience supporting IT systems within the Oil & Gas sector. Personal Attributes: Strong analytical and problem-solving skills. Ability to manage multiple tasks effectively under pressure. Proactive and able to anticipate issues before they arise. Detail-oriented with excellent documentation skills. Collaborative team player with a commitment to continuous learning. Why Work with us? At Viridien, we are dedicated to providing the needs of our employees; and we know every employee has unique personal goals, family circumstances, and preferences. That is why we offer a wide array of benefits to promote and enhance your total well-being. Join us and share your talent and imagination to SEE THINGS DIFFERENTLY We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.

Job_Description":" What we want: We are seeking a proactive and detail-oriented Client Servicing Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more Who we are: Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here . About ConnectReseller: ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence. What you will do: -Serve as the first point of contact for technical queries and issues from clients -Troubleshoot and resolve issues related to domain registration, transfers, and renewals. -Provide support and guidance on DNS configuration, zone record management (A, CNAME, MX, TXT, etc.), and domain propagation issues. -Assist clients with TLD-specific requirements, restrictions, and policies. -Coordinate with internal technical teams to escalate and resolve complex issues. -Maintain accurate records of client interactions and issue resolutions using the ticketing system. -Educate and guide clients on platform features and best practices. -Stay updated with the latest trends and changes in the domain and DNS ecosystem. Requirements -Strong problem-solving and troubleshooting abilities -Ability to explain technical concepts clearly to non-technical users -Basic understanding of networking concepts (DNS, IP, HTTP/S, APIs) is a plus -Excellent verbal and written communication skills -Strong interpersonal and customer service orientation -Ability to manage multiple requests in a fast-paced environment -Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage -Eagerness to learn and grow in a client-facing technical role Benefits -No dress codes -Flexible working hours -5 days working -24 Annual Leaves -International Presence -Celebrations -Team outings ","

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to both end users and internal customers using the Paymode Procure to Pay Platform. You are expected to handle all inbound customer inquiries and manage tickets, following our established communication standards. The role will perform diagnosis of reported issues, answer how-to questions, reproduce reported technical issues, and assist users with navigating the applications. The primary success criteria in this role is to ensure the effective tracking of customer issues from initial report to final resolution, all while providing an excellent customer experience. Responsibilities of this Position: Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service. Provide outstanding customer service to both internal and external customers. Thoroughly document findings, next steps, and learnings in tickets. Contribute to team documentation to facilitate knowledge sharing. Actively manage assigned tickets to ensure adherence to SLA s. Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed. Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues. Deliver and perform against position and team performance metrics. Work with cross functional teams to research and resolve customer issues. Collaborate on issue resolution and escalate issues requiring technical resources. Quickly identify trends and product defects and escalate to managers for fast resolution. Perform additional responsibilities as defined by the support management team. Participate in on-call responsibilities during non-business hours, weekends and holidays as requested. Knowledge and Skill Requirements: 4+ years of experience and in customer service/ Helpdesk role at least 2+ years of experience. Proven ability to troubleshoot and support customers using software applications Must have excellent listening and communication skills (written and verbal) with the ability follow instructions Highly organized with good analytical problem-solving abilities Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers. Ability to multi-task in a fast-paced constantly evolving workplace. Candidates must be eligible to work in the US for any employer Desired but not required: Bachelors degree in Information Systems, Communications, Business Administration, Technology or equivalent education and experience Familiarity with Accounting and/or software support Experience working out of ticketing systems We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Job_Description":" We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client global network operations. The ideal candidate should have a foundational understanding of networking concepts , hands-on experience in monitoring network devices , and a strong willingness to work in a 24/7 support environment . The role involves responding to alerts, performing initial troubleshooting, and escalating issues as per SOPs. It offers exposure to enterprise WAN infrastructure, multi-vendor environments, and international connectivity. Requirements Key Responsibilities: Perform continuous monitoring of WAN links and network devices using NMS tools. Respond to alerts, raise and update incident tickets as per SOPs. Perform basic troubleshooting for WAN-related issues and escalate as per SLA. Document incidents, actions taken, and escalate unresolved issues to L2 engineers. Coordinate with ISPs and internal teams for link status, outages, and updates. Participate in shift handovers, maintain logs, and follow up on pending actions. Provide first-level support for BGP and routing alerts (under L2 guidance). Ensure compliance with ticketing and reporting procedures (e.g., ServiceNow). Must-Have Skills: Diploma or Bachelors in Computer Science, IT, or related field. 1\u20132 years of experience in network operations or IT support. Basic understanding of Routing & Switching concepts (BGP, OSPF, VLANs). Familiarity with Cisco/Juniper devices and CLI (basic level). CCNA Certified (or currently pursuing). Willingness to work in 24/7 rotational shifts. Strong communication and incident reporting skills. Benefits Health insurance coverage for Self, Spouse, and Kids. Long-term benefit savings plan with employer matching contributions Opportunities for professional development and advancement within the organization ","

Manager Membership Engagement EM Manager Membership Emerging Markets Area: EM Brand Activation Department: Digital Activation GSMS Grade: M4 Direct Reporting Line: Senior Manager DA, Membership, CRM, EM Indirect/secondary reporting line: NA Subsidiary/country: EM Location: Gurugram GENERAL PURPOSE As Manager Membership at adidas you play a crucial role in driving growth of the Membership Program in EM. Our ambition with our adidas Membership program is to drive consumer engagement and redemption in all member segments and across all consumer touchpoints to drive retention and influence buying behaviour. This role will lead the execution of EM s Membership strategy. Your responsibilities will include collaborating with the Global Membership team, local cluster teams, Ecommerce, retail teams and many more stakeholders to continuously improve the Membership Program. Using consumer and business insights, you will work on (re)-activating, rewarding, and offering benefits to members, contributing to the programs evolution and success. Although this role does not have direct managerial responsibilities, it includes a strong element of team support and mentorship, particularly in guiding and collaborating with cluster leads. KEY RESPONSIBILITIES RESPONSIBLE FOR THE VALUE PROPOSITION OF THE MEMBERSHIP PROGRAM Continued evaluation of the current value proposition and reward catalogue while growing the catalogue with more relevant rewards for our member cohorts/segments across all member touchpoints (site, app, retail stores). Enhance the effectiveness of (redemption) tactics through analyzing member feedback, staying informed about industry trends, and collaborating with cross-functional teams to identify and implement improvements. Evaluate existing member journeys and implement new ones ensuring personalized and seamless experiences across digital and physical touchpoints to our members. Plan and execute tactical campaigns that align with business goals to drive member engagement, retention and repeat buying while contributing to broader adidas and membership KPI s. Generate regular reports assessing the performance of our membership tactics and the overall program. Evaluate key metrics such as number of redeemers, points redeemed, retention and overall impact on business objectives. Use these insights to identify areas for improvement. Be a champion for continues innovation by pushing boundaries and challending the status quo. Implementing tests, pilots and alternatives for continues growth. Inputs for regular program capability improvements. Seasonal & quarterly activation planning with the objective of reaching EM Targets RESPONSIBLE FOR THE VISIBILITY AND COMMUNICATION OF OUR MEMBERSHIP PROGRAM Drive the integration of the Membership Program and its tactics into EM s Brand Calendar by partnering with local teams including Business Unit representatives, planning, content, retail, ecommerce and other relevant business stakeholders to capture the best synergies for the business and our members. Define EM s Membership activation plan for each season (inc. Brand moments and campaigns) in collaboration with EM digital and retail activation teams - ensuring we are using the right tactics at the right moments throughout the consumer journey. Execute the seasonal plan and ensure it delivers against EM strategic priorities and KPIs. Working closely with the Consumer Analytics teams to extract actionable insights from membership activations, using these insights to evolve the program to engage, re-engage and convert members Lead all tech developemtns and enhacements that improve the program offering and functioning Serve as a liaison for new market roll outs KEY RELATIONSHIPS EM Digital Activation & CRM EM Retail Activation/ Omni Channel EM Retail Consumer Excellence (Operations) EM eCom CE, Campaign Operations, CX, SP & E EM Buying & Merchandising Global Membership Digital Product and UX Global and EM Business Units REQUIREMENTS EDUCATION & EXPERIENCE 8 + years of experience in a Digital Marketing environment (Experience in managing loyalty programs will be a plus) Knowledge of CRM & Loyalty programs Experience across eCom and Retail preferred Experience in managing highly complex processes, involving multiple teams in different geographies Experience and comfort with driving a cross-functional program, influencing stakeholders and enabling change throughout an organization Data driven and insights focused individual SOFT-SKILLS Ability to quickly adapt to changing business processes and business partners Very good communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely Ability to work effectively within necessary organizational structures and processes while finding creative ways to continuesly innovate within those structures by challenging the status quo HARD-SKILLS Experience in leading omnichannel marketing initiatives as well as loyalty/membership programs Data driven and insights focused individual with solid business acumen and in- depth knowledge of KPI management Comfortable working with enterprise-level platforms and technologies Fluent English both verbal and written Project management and project monitoring experience Documentation and ticketing tool basic knowledge (e.g. Confluence, Jira etc.) SQL knowledge will be a plus COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. Culture Starts With People, It Starts With You By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

YOUR ROLE As a support engineer you are working closely with customers on issue and problem resolution, issue de-escalation guidance and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases and quality assurance for identifying error patterns. You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit. YOUR RESPONSIBILITIES Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience. Working with customer on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation Provide customer guidance and training. Ensure customer satisfaction and support service continuous improvements. YOUR PROFILE Strong problem solving and critical situation handling skills. Experience in the financial services environment, ideally with SAP solutions is a plus. knowledge in application or technical components Good communication skills in English Previous experience in support organizations and ticket management Experience with customer and stakeholder management Skills Problem Solving-Ability to define & assess a problem, determine the cause, identifying, prioritizing, and selecting alternatives/ action plans for a solution and driving the resolution. Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders. Industry Knowledge- Expertise knowledge in financial services applications, preferable SAP. Team player- Ability to build strong relationship with follow team members.