1317 Ticketing Jobs - Page 6

Position Title: Manager HR Ops- GR-04199084- JR153202 Job Family: HRS > HR Operations Shift: Job Description: Job Title Manager HR Ops Requirement Type Full-Time Employee Job Location Bengaluru Requirement Level I12 Hiring Manager Director Global HR Service Delivery Primary Skill HR Ops India Business Corporate Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION You will be aligned with our Human Resources department and help us in the function that is crucial for the organization that deals with the people and their queries which includes pre onboarding, background check performance management, HR Ticketing, exit, moreover entire employee life cycle from hire to retire and organization development and culture. You will be part of HR Operations team which is responsible for providing backend HR services to business, and is required to complete varied tasks in this area and operate within set guidelines under the direction of the Talent Center Policies on Employee life cycle You will be managing all the automation work from HR Ops perspective for India region. The role exercises consistent judgement and discretion with work directly related to management policies and the general operations of the business JOB RESPONSIBILITY Responsible for developing and directing the service-related activities for the HR Solutions contact center (Associate Resource Center). Primary duties may include, but are not limited to: Designs, develops, and implements customer service programs with a focus on service excellence and customer satisfaction. Partners with HR Solutions leaders and HR Business Partners to coordinate coverage, develop special training, and support HR business objectives. Identifies opportunities to enhance processes and associate communications to positively impact call and email volumes. Develops and implements complaint resolution procedures and ensures area is appropriately trained and staffed to respond to fluctuations in call and email volume. Develops short and long-term customer service objectives and monitors procedures to ensure these are met. Hires, trains, coaches, counsels, and evaluates performance of direct reports QUALIFICATION MBA in Human Resource EXPERIENCE 12+ years of relevant experience and 5 years of leadership experience; or any combination of education and experience, which would provide an equivalent background. SKILLS AND COMPETENCIES Strong analytical skills and proficiency working in HR operations for India region. Excellent negotiation, communication, and interpersonal skills. Experience with entire process of pre onboarding, onboarding, background checks, exits, HR ticketing system, problem solving & HR compliance. Knowledge of industry trends and market dynamics. Ability to work collaboratively in a team-oriented environment. THE CARELON PROMISE Aligning with our brand belief of limitless minds are our biggest asset , we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Job Type: Full time

We help the world run better What youll do Owns and manages concurrent SRs in a ticketing system. Provides solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP applications. Adheres to KPIs, especially responsiveness SLAs and productivity goals. Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Maintains personal broad knowledge of product area and deep component expertise. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations. Collaborates with global support engineers across the product area to drive positive customer outcomes. Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents. Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts All other duties as assigned What you bring Bachelor s or Master s Degree with a technical discipline or a minimum of 1-2 years of experience in Support, Software Development, IT, or Quality Assurance Mandatory 4-10 years of experience with one or more of the following: Positive attitude and passion towards Customer support Knowledge of SAP Ariba Network solution integrating the buyer and suppliers is most preferred Knowledge of SAP Materials Management (SAP MM) and ABAP is most preferred. Experience with one or more of the following: Writing SQL queries Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Analyzing logs based on error codes Reading Java and object-oriented programming Reading JSON (JavaScript Object Notation) XML, including SOAP and HTM Fiddler and/or Soap UI applications Troubleshooting and debugging common web-browsers HTTP and security SSO (Single Sign-on) technologies, particularly SAML Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally At least 4-7 Years working with an enterprise cloud application preferred Desireable Experience in a previous technical support or customer service role Experience working with SAP Supply Chain Collaboration solutions. Experience working on SAP MM module Meet your team As part of the Business Network for Supply Chain, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on Business Network for Supply Chain Collaboration and SAP ERP(MM) system #SolutionSupportEngT2, #SolutionSupportEngT1 Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427065 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427065 Posted Date: Jun 3, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Manage multiple Salesforce ticketing queues. Create necessary Salesforce reports. Develop Salesforce dashboards. Ensure the team utilizes Salesforce efficiently to streamline customer communication and business processes. Use Salesforce queues to communicate and assign tasks to relevant partners. Maintain strict HIPAA-compliant confidentiality with all client-related data. Answer basic billing questions through ticketing queue. Assess and analyze customer A/R status and provide updates with clear & detailed notes A/R work as requested Special projects as needed Proficiency in Salesforce, including creating reports, dashboards, using Chatter, and managing ticketing queues. Basic billing experience (billing and or payment posting) Experience managing the A/R process for clients. Strong communication skills with the ability to interact with clients, providers and internal management. Share CV at annu.misra@rsystems.com

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. : Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Key Responsibilities: Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed.

Excellent Sabre, Amadeus and NDC knowledge Strong knowledge of world geography and airlines Understanding of airline alliances, routing, hub cities, partners airlines Ability to create multicity logical routing Construct fares keeping the complex route in mind Good understanding of codeshare, plating carriers, fare family. Excellent NDC pricing and ticketing knowledge Decision to opt for GDS/NDC basis Airline/routes Strong written communication skills for email interaction IRD - Find lower fare on a ticketed PNR keeping the Cabin, Fare type, baggage, seat preference same from old ticket. Strong comprehension skills to understand passenger query and respond Preferred with IATA/Travel Diploma Min 2 years of Experience in Complex GDS Ready to work 24/7 shift environment

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. : Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Key Responsibilities: Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed.

: In Scope of Position based Promotions (INTERNAL only) Job TitleGlobal Reporting - Liquidity Reporting, VP LocationPune, India Role Description It is crucial for the bank to understand how profitable each business activity is, and Finance has a responsibility to precisely understand the resource commitment the bank makes to any given client or transaction e.g., cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Regional Finance, Finance Chief Accounting Office, Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients, and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Overview of the team Liquidity and Treasury Reporting & Analysis (LTRA) is responsible for all internal and external liquidity related reporting and provides analysis and services for other divisions such as Treasury, Risk and Finance to monitor and manage liquidity risk in the bank. LTRA acts in close collaboration with the Banks Treasury division to formulate and execute risk mitigating measures to efficiently manage liquidity risk in the Bank. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Complementary Health screening for 35 yrs. and above Your Key Responsibilities Leading liquidity reporting team responsible for external regulatory liquidity reporting of short term including LCR, sNLP and structural liquidity metrics of ALMM and Funding Matrix . Acting as process owner and champion for strategic sourcing and assessing impact on Liquidity risk reports Developing strong and productive working relationships with stakeholders at a senior level Highlighting operational, regulatory and other risks and taking ownership for sourcing issues and actively participating in their resolution Leading the implementation of innovative business change solutions including Deutsche Bank wide initiatives. Monitoring performance against agreed metrics (Service Level Agreements, Key Performance Indicator's, Key Reporting Indicator's) Working with the wider team to identify and execute continuous improvement initiatives that deliver both incremental and step changes in performance, process effectiveness. Active participation and support the business strategy, plans and values at all levels. Driving high performance through effective career management and development of direct reports Proactively managing tough people decisions and addressing individual performance issues where necessary to drive high performance. SME assisting teams in addressing queries from regulators/stakeholders and taking initiative for strategic fix. Engage with internal stakeholders across Treasury, Liquidity Risk Management and TDI(IT) teams. Lead governance/review forums to present and explain reconciliations including feeds and metrics. Performance of quality checks and reviews to ensure accurate and complete report production. Ensure standardization and streamlining of processes and implementation of governance framework around the same. Implementation and periodic review of a robust control framework for the processes and ensure adherence. Supporting Treasury Liquidity Management on Franchise initiatives/projects. Leading team in complying with audit requirements regarding data quality and control. Your Skills and Experience The candidate must be a highly motivated and highly performing individual. Candidate/ Applicant must be able to handle all levels of complexity in their product coverage or area under control, be able to multitask with relative ease and be flexible enough in shifting workload in accordance with changing priorities and be comfortable dealing with a sometimes stressful and fast-paced month end priority-driven environment. Candidate/ Applicantis expected to have demonstrated experience of working with multiple teams in a matrix organization. 16+ years working experience (preferably in Finance teams of banks, securities firms, investment banks or professional accounting / audit firms or in a similar capacity in a BPO / KPO center). Prefer knowledge of trading products, their valuations and control processes. Prior experience in a controllership role would be highly valuable. Soft Skills Communication Ability to communicate effectively (oral & written) Analytical abilities Displays a high degree of control awareness. Attention to detail and big picture view. Strong analytical / business problem-solving skills Time management skills Well organized & able to logically present results of work Ability to work under pressure and to deadlines. Ability to manage own time Drive and Motivation Passion for change Drive process improvement Diligent, thorough, shows initiative and is proactive. Ability to challenge status quo. People Management Ability to coach and mentor team. Education / Certification Qualified Accountant- CA/CPA/ACCA/MBA or Postgraduate in Commerce How we'll support you Training and development to help you excel in your career. Flexible working to assist you balance your personal priorities. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm l We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

As an Automation Engineer LDA (Local Data Administration) you will be pivotal in managing and optimizing data systems to ensure accuracy and efficiency throughout the data lifecycle. you'll develop solutions that meet business needs, support automation processes, and enhance data quality. This role involves automating routine tasks, collaborating with cross-functional teams, and delivering data solutions that align with customer expectations and organizational goals. What you will do: Participate in the design, development, and integration of data solutions. Involve in Problem solving and critical thinking. Delivering Results & Meeting Customer Expectations. Ensure timely communication of any changes or new factors impacting data systems or automation applications to all affected stakeholders. Clearly sharing all knowledge in respect of the automation applications owned, in terms of code, application architecture, user-IDs, passwords, security related parameters, etc with the appropriate partners. Ownership of timely updates to all the affected partners regarding any new factors affecting any Automation application designed or deployed or both. The skills you bring: Education: bachelors degree or higher in ECE, IT, CS or MCA. Minimum years of relevant experience: 3-6 years. Experience in SQL and related databases, with a preference for those with MySQL experience. Good knowledge of Linux operating systems. Proficiency in Microsoft Excel for data analysis and reporting. Knowledge of Python for data manipulation and automation tasks. Empowe'red with Automation knowledge. Basic familiarity with mobile telecommunication networks, their architecture and mechanisms and Development experience on this would be a definite plus. Basic knowledge of ticketing tool i.e ITSM , remedy.

Ticket booking Cab, Bus, Train, Flight (Domestic and International), Hotel bookings within and outside India Maintaining records of travel bookings, MIS, following the travel policy guidelines while executing the travel booking requests Billing reconciliation of account statements, bills checking and submission to accounts for payments. Follow-ups internal and external agencies Customer /clients visit arrangements , Event arrangements Should be able to provide assistance to the team as and when required interms of prep of excel files, word documents. Printing tasks, office up keep, filing, data management etc. Knowledge /Skills/Competencies/Aptitude Working knowledge of MS Office, Outlook, etc. Verbal Communication, writing basic email correspondence Cooperative, coordinator, good attitude, accommodative,

Job Information Job Opening ID ZR_1761_JOB Date Opened 21/03/2023 Industry Technology Job Type Work Experience 5-8 years Job Title Database Management Specialist City Pune Province Maharashtra Country India Postal Code 411013 Number of Positions 1 Mandatory skills SQL server 2014-sql server 2019 experience Experience in Database Administration including Installation, Configuration, User Access Management, BackUp/Recovery, Monitoring and Performance Tuning, Space Utilization, DB migration, DB mirroring , Partitioning Should have strong knowledge on logical and physical database design activities, DDL constructs (data definition language constructs) Ticketing management experience Troubleshooting, analytical, attention to detail Experience with OEM, Idera, or other database monitoring tools Oracle version 19 and Exadata experience Powershell or other programming experience for automation of sql installs, and other processes Azure, AWS, cloud database management experience check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Role:Team Lead Service Desk Exp:Min 4Years as Technical Support Lead Skill:Active Directory,Service Desk,Serviecnow,Int.Voice Support Bud:Upto 9 LPA Loc:Bangalore,Pune 5 Days Working 2 Days off/Rotational US Shift Naman8890377950/naman.ghrs@gmail.com

Job Information Job Opening ID ZR_1829_JOB Date Opened 03/04/2023 Industry Technology Job Type Work Experience 8-10 years Job Title Horizon View Administrator. City Bangalore Province Karnataka Country India Postal Code 560001 Number of Positions 10 Proven experience with VMware Enterprise Products. EUC Horizon Must have VMware VCP Certification in VMware Horizon 7, and VMware vSphere, VCP in Horizon Cloud, Microsoft MCSA, MS Azure certification, Amazon Certified cloud administrator. Must have 8+ years of proven experience with VMware Horizon, vSphere, Microsoft Active Directory, VMware workspace one UEM, VMware DEM, 3rd party IDM integration. Must have Microsoft Azure administration. Mist have Amazon Administration Must have VMware VCP Certification in VMware Horizon 7, Cloud, and vSphere. Must have Microsoft MCSA Must have Cloud technology exposure to Microsoft Azure, Amazon Good knowledge on diagnostics & troubleshooting of VMware Horizon View versions & understanding of ESXi & vSphere. Good knowledge on diagnostics & troubleshooting of VMware Airwatch & Mirage versions. Experience in HA engineering for architecture on VMware, DRS cluster environment. Good knowledge on the Connection servers and troubleshooting user level issues. Experience in P2V, vMotion, VMware virtual centre (vSphere) and SSO configuration. Perform root cause analysis. TCP/IP knowledge with good foundation on LAN Technologies such as network switching and routing and DNS, etc. Good Windows Server Administration and troubleshooting Skills. Good hands-on skills in Hyperconverged infrastructure Nice to have ITIL Certification v2 or v3. Need to work in US shifts. Need to work on 24 x 7 availability and working on shifts. Working experience on the Ticketing tool. Must have hands on deployment of Horizon infrastructure in large environment. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

We are looking for candidates for the below mentioned skill sets. 1. IT Service Delivery Executive / BCP Coordinator Position: As an IT Service Delivery Executive, you will play a critical role in managing and delivering IT infrastructure services to both internal stakeholders and external clients. You will serve as the primary interface between internal and external units, ensuring seamless delivery of services, project management, documentation, change management, and adherence to ITIL processes. Additionally, you will be responsible for managing Business Continuity Planning/Disaster Recovery (BCP/DR) drills, publishing reports, maintaining documentation, attending meetings with stakeholders, and serving as the single point of contact for all IT-related requirements within the organization. Role & Responsibilities : Interface with Internal and External Units: Act as a liaison between internal IT teams, external clients, and vendors. Collaborate closely with various departments to understand their IT infrastructure needs and requirements. Provide timely and effective communication regarding service delivery, project status, and escalations. IT Infrastructure Service Delivery: Oversee the delivery of IT infrastructure services to clients, ensuring high levels of performance, availability, and security. Monitor service delivery metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Project Management: Lead and manage IT infrastructure projects from initiation to closure, including planning, execution, monitoring, and reporting. Coordinate with internal teams, clients, and vendors to ensure project deliverables are met on time and within budget. Documentation and Change Management: Maintain comprehensive documentation, including internal and external provisioning forms, service level agreements (SLAs), and change management records. Facilitate the change management process by assessing and documenting change requests, evaluating impacts, and coordinating approvals. BCP/DR Management: Plan and conduct Business Continuity Planning (BCP) and Disaster Recovery (DR) drills to test the effectiveness of recovery procedures. Update and maintain BCP/DR documentation, ensuring alignment with organizational requirements and industry best practices. Reporting and Documentation: Generate periodic internal and client reports to provide insights into service performance, project status, and key metrics. Maintain accurate and up-to-date documentation of service offerings, processes, and procedures. Scheduled Maintenance Management: Manage scheduled maintenance activities, including publishing maintenance calendars and serving as the SPOC for all scheduled maintenance in the SaaS environment. Coordinate with stakeholders to minimize impact on service availability during maintenance windows. 2) Network Engineer Position Overview: We are seeking a highly skilled and motivated Network Engineer to oversee the design, implementation, and maintenance of our network infrastructure across our colocation data centers. The successful candidate will be responsible for leading a team of network engineers, ensuring the stability, scalability, and security of our network environment. This role requires strong technical expertise in networking technologies and a proactive approach to problem-solving. Responsibilities: Network Infrastructure Design and Architecture: Develop and maintain network architecture standards and best practices. Design resilient and scalable network solutions to meet the evolving needs of the business. Collaborate with cross-functional teams to integrate new technologies into the network infrastructure. Network Implementation and Maintenance: Knowledge in deployment and configuration of routers, switches, load balancers, firewalls, and other network devices. Perform regular network maintenance activities, including software upgrades, patch management, and hardware replacements. Monitor network performance and troubleshoot issues to ensure optimal uptime and performance. Security and Compliance: Implement and enforce security policies, including firewall rules, intrusion prevention systems, and access controls. Conduct regular security audits and vulnerability assessments to identify and remediate potential risks. Ensure secure configuration of network devices and services, following industry best practices and regulatory requirements. Secure Configuration Management: Define and enforce configuration standards for network devices, ensuring consistency and adherence to security policies. Implement configuration management tools and processes to automate device provisioning, monitoring, and compliance checking. Regularly review and update device configurations to address security vulnerabilities and performance optimizations. 3) Oracle DBA: Responsibility of / Expectations from the Role : Oracle RAC, Grid Infrastructure, and standalone database deployments Oracle Grid Infrastructure and Database patching and upgrades Perform proactive checks on production servers Support development life cycle through backup / restore operations Resource capacity planning (CPU, memory, IO, storage) Provide production support for critical Oracle database applications Specializes in Oracle Database administration, design, operating systems administration, and Application server administration and application development support in large enterprise environments. Practical knowledge and experience in all aspects of oracle database administration including installation, configuration, space management, performance tuning, high availability system configuration, system monitoring, Backup/recovery. Knowledge in Oracle Application and Database cloning and patching activities. Specializes in Oracle Database administration, design, operating systems administration, and Application server administration and application development support in large enterprise environments. Practical knowledge and knowledge in all aspects of oracle database administration including installation, configuration, space management, performance tuning, high availability system configuration, system monitoring, Backup/recovery. Knowledge of how to deal with customers in a Limited SLA period. Ability to work with the technical teams in design and development of the same. Be a liaison for the business leads with technical and program management teams. Knowledge of remote support and deployment as DBA for international clients. Knowledge in Remedy and Service-Now for managing incidents. Knowledge of UNIX systems administration. Knowledge in Access/Identity Management - Authorization Level Checks on Database. Knowledge in Oracle Application and Database cloning and patching activities. Incase of immediate joiners, you can share the resume and contact the below number for scheduling an interview. Contact Details : 1. Chennai Name : Ms. Thrisha Contact : 8778845243 Email : hr.chennai@betamonks.com 2. Vizag Name : Ms. Rupa Contact : 8019592902 Email : hr.vizag@betamonks.com

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary: The Facility Executive will ensure seamless daily facility and administrative operations in our Pune office. This hands-on role covers everything from employee support and vendor management to compliance and event coordination, requiring a multitasker who thrives in a dynamic environment. Key Roles & Responsibilities: Facility & Office Coordination Act as the primary point of contact with Smart works for facility needs and issues. Oversee daily office upkeep and infrastructure functionality. Assist employees with seating, maintenance, and facility escalations. Administration & Employee Support Manage onboarding logistics including access cards, welcome kits, Gruve T-shirts, elevator app access, and parking assignments. Maintain petty cash and track company credit card and admin expenses weekly. Update and manage company gift allocations and distributions. Travel Desk & Logistics Support domestic travel and cab bookings in collaboration with Admin Lead. Keep travel records and coordinate with vendors. Client Visits & Events Manage client visit arrangements, conference rooms, and hospitality. Plan and execute internal events, offsites, and celebrations end-to-end. Compliance & Security Assist with ISO 27001 compliance for facilities and admin operations. Manage access control systems, biometric devices, CCTV, and security portals. Vendor & Procurement Management Onboard and track vendor performance and payments. Manage office stationery, printing, corporate gifting, and branding materials. Maintain asset inventories and lifecycle records. Helpdesk & Ticketing Oversee admin helpdesk and facility ticketing systems. Ensure timely resolution of employee requests. Employee Offboarding (Admin) Handle admin clearance during exits, including asset recovery and access disabling. Maintain offboarding checklists and report to Admin Lead. Operational Tracking Maintain trackers for expenses, credit card usage, consumables, and assets. Ensure documentation complies with audit and internal controls. Basic Qualifications: Bachelor s degree in business administration or equivalent. 2-5 years in facility or administrative roles, preferably in a managed office environment. Strong interpersonal and coordination skills. Proficiency with Microsoft Office (Excel, Word, Outlook). Experience with vendor management, petty cash handling, and office support systems. Preferred Qualifications: Self-motivated and detail oriented. Excellent organizational and time management skills. Effective problem solver who can juggle multiple priorities Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Salesforce/Service Max DevOps Developer Location India What you will do As a Salesforce Service Max DevOps Developer you will play a pivotal role in designing, implementing, and maintaining robust DevOps solutions tailored to Salesforce and Service Max environments. You will collaborate closely with cross-functional teams to enhance system reliability, and ensure seamless integration of new features. Additionally, you will handle incidents and service requests on a daily basis, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce and DevOps practices, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization. How you will do it Design, implement, and maintain DevOps solutions tailored to Salesforce and Service Max environments. Collaborate with cross-functional teams to streamline deployment processes and enhance system reliability. Automate workflows and manage CI/CD pipelines to support dynamic business needs. Optimize system performance and ensure seamless integration of new features. Handle incidents and service requests on a daily basis escalated from Level 1 Support to you, providing essential support for our CRM systems. Troubleshoot and resolve technical issues related to Salesforce and Service Max. Monitor system performance & health and proactively address potential issues. Provide training and support to Level 1 Support where necessary to ensure efficient use of the systems. Requirements 3+ years experience in Salesforce and ServiceMax development and administration. Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more. Proficient in Lightning Web Components(LWC) development. Experience in ServiceMax functionalities and integrations Understanding of DevOps principles and practices including use of JIRA or similar Experience with ServiceNow or similar tool for ticket handling. Excellent communication skills to work effectively with business stakeholders globally. Ability to work in an agile environment and adapt to changing requirements. Technical problem-solving skills and attention to detail. Fluent English (must)

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

B2B GDS Team - Should know the concept of ticketing, reissue, cancellation policy. - Excellent Knowledge of GDS Amadeus & Galileo. - Good understanding on Domestic and International fares & geography. - Good Communication skills (English, Hindi). - Good stability background. * Immediate Joining Required

- Salary Upto 34,000 in hand + incentives - 6 months GDS Amadeus experience is mandatory - Excellent communication - 5 Days working - Rotational shifts and week-offs - Both side Transport - Gurgaon Call or whatsapp Imaad @ 91036 13849

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Oil & Gas Joint Venture Accounting Good to have skills : SAP Project System (PS), SAP Asset Management, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: 5+ years of experience in SAP Joint Venture Accounting (JVA) Experience in various areas of JVA such as Joint Operating Agreements, Cash Calls, Cutback, Prior Period Adjustment and Joint Interest BillingDeep functional and technical knowledge in key master data objects – JV Partners Joint Operating Agreements and Joint VenturesIdeally, understanding and experience with Project accounting/ Asset accounting and settlement processes Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact for the project Manage the team and ensure successful project delivery Collaborate with multiple teams to make key decisions Provide solutions to problems for the immediate team and across multiple teams Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Oil & Gas Joint Venture Accounting Good To Have Skills:Experience with SAP Project System (PS), SAP Asset Management Must have Quantity Conversions / Hydrocarbon Product management Must have Exchanges / Netting / Logical Inventory Adjustment Must have Transportation and Distribution / Shipments ( Costing) / Transportation Planning Must have TSW Ticketing / Nominations Must have Excise Duty Must have Stock Reconciliation / Valuation Strong understanding of accounting principles and practices in the Oil & Gas industry Experience in configuring and customizing SAP for Oil & Gas Joint Venture Accounting Knowledge of SAP integration with other modules and systems Experience in leading application design and development projects Ability to troubleshoot and resolve technical issues Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 5 years of experience in SAP for Oil & Gas Joint Venture Accounting This position is based at our Hyderabad office A 15 years full-time education is required Qualifications 15 years full time education

Our client a global consulting and technology firm has grown to over 13,000 professionals across 35+ locations. It specializes in combining domain expertise with data analytics and digital solutions to drive commercial success. With a strong presence in life sciences, healthcare, and tech, the firm helps clients optimize operations, refine strategy, and improve decision-making. Its proprietary platforms and AI-driven toolsunnamed hereare known for delivering measurable business outcomes and long-term value. Role : Admin Assistant Experience : 1-2 years Hiring Mode : Contract / Contract To Hire Duration : 12 months Location : Pune/Gurgaon/Noida (WFO) ROLES & RESPONSIBILITIES Manage and maintain principals' and managers' schedules. Travel arrangements, such as booking flights, cars, and boarding and lodging reservations. Real-time scheduling support by booking appointments and preventing conflicts. Handling office tasks Expense Filing Coordinating with Inter-Office requirements (India and global) Time Entry management for Principals and Managers Team dine-in/dine-out arrangements. Meeting room reservations Any internal/external conference/meeting arrangements at hotels/another venue COMMUNICATION Communicates effectively with superiors, peers, and subordinates. QUALIFICATION & EXPERIENCE Diploma in BusinessAdministrationn or any discipline. Basic schooling froma convent or ICSE schools preferred Candidates with a foundational education from a convent or IB/ICSE-affiliated schools will be preferred. At least 1-2 years of administrative experience. Computer literate (Microsoft Word, Excel and PowerPoint). Possess pleasant disposition and mannerism. Good spoken and written English. Able to work independently withminimal supervision. Willing to join in 15 working days. Early joiners and candidates willing to work in a contract-to-hire mode need only apply.

- Strong communication skills, oral and written - Respond to requests for technical assistance by phone, email, chat - Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams - Knowledge on Service Now ticketing tool - Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave - Escalate problems (when required) to the appropriate teams - Maintain hygiene in ticket documentation, category selection and overall ticket quality - Identify and learn appropriate software and hardware used and supported by the firm - Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs - 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones - In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them - Understanding on Active Directory, Networking, Messaging and Hardware necessary - Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365 - Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service - Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom - Incident Management knowledge, experience with Turrets will be added advantage - Extended working hours when business needs - Flexibility to work in rotational shifts and week offs - Ability to work under high pressure Required - MDM - MOBILE DEVICES - NETWORKING - ACTIVE DIRECTORY - CISCO Additional Skillsets - RSA - VENDOR MANAGEMENT - VPN - DOCUMENTATION - ENGINEER - INCIDENT MANAGEMENT - LIAISON - MASTER DATA MANAGEMENT - MICROSOFT OFFICE - STRONG COMMUNICATION SKILLS - SYSTEMS ENGINEER - TECHNICAL ASSISTANCE

As an Associate, you are part of our Application Support team and your passion for providing exceptional product support contributes to our world class level of customer satisfaction. Acting as the first line of support to customers worldwide, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer. You will connect with our customers to address questions and resolve issues through a customer ticketing system. Additionally, you will work with various teams to resolve customer issues and serve as an ambassador for our brand. More specifically, you will: Have 2+ years of experience in a customer-facing support role Handle issues reported by the customers and find the solution to resolve the issues Ensure the resolution of medium to high complexity application related issues Ensure high degree of customer focus in all the defined activities Work closely with different stakeholders/departments to get the timely resolution of customer issues Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines Technologies Exposure: Familiarity with any of the following technologies is a plus but not mandatory: STEP - Enterprise Multi-domain Master Data Management Software JIRA - Customer Ticketing System Related technologies such as Java, Oracle, Cassandra Database, and cloud platforms like AWS or Microsoft Azure We hope that you You have a good attitude and ability to work in a cohesive team culture. You are passionate about wanting to help customers to succeed in their business. Moreover, you have: Excellent verbal and written communication skills, along with interpersonal skills Attention to detail and empathy with customers Strong technical, analytical and problem-solving skills Investigation and diagnostic skills (be like Sherlock Holmes) Flexibility to work in different time zones (shifts) in 24x7 Support matrix We Offer At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself. We care about our colleague s work-life balance, and we offer flexibility through a hybrid work model. We offer MindFUL and MindFuel days, which are global days off, learning days, volunteer days, and much more International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy we'll-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities We create our Software products and have a proven record of adding significant business value for our customers.

Developing programs (ABAP OOPS, RFC Function Modules, Data dictionary object, BADI, BAPI, User-Exits, Smart forms, SAP Scripts, Adobe Forms, Enhancements, ALV Report, Classical Reports, IDocs) Designing and developing complex requirements within a timeline and with quality Experience in OData gateway project development, extending standard OData services Bug fixing and enhancing existing programs Preparing Technical Specifications (based on the Functional Specifications) and Unit Test Documents Implementation of OSS Notes Performance Tuning of existing programs Analysis and resolution of system short dumps Knowledge of System Upgrades (SPAU, SPDD, etc) Work with BASIS, Security and Functional personnel to develop custom requirements and troubleshooting. Participate in code reviews. Monitor SAP releases, enhancements, new functionality, and perform application research. Participate in release upgrades or new functionality and enhancement assessments and make recommendations to improve current systems and resolve ticketing issues when necessary. Perform break and fix analyses and recommend solutions for related processes. Participate in architecture, implementation, design, administration, maintenance, documentation and support of SAP projects and enhancements Leading and managing the SAP projects, guiding the team, setting the standards and estimates Soft Skills: Leading, guiding, mentoring the team technically/non-technically. Create coding standards for the team. Participating in all the meetings as required with required stakeholders. Good communication skills to interact with people across globe. Other skills include priority setting, time management, cultural awareness, action oriented. Education: Bachelor s degree in IT or related field required Software Knowledge: SAP, ERP, ABAP