1317 Ticketing Jobs - Page 50

Summary Detail-oriented and results-driven Data Quality Analyst with an extensive background in improving data accuracy, completeness, and consistency in our CRM (Salesforce). Adept at cleaning and maintaining data, and provide exceptional service to our supported business functions. Proficient in data governance, and leveraging tools to ensure optimal data integrity for business operations. Responsibilities Data Enrichment: Regularly audit and clean account data and hierarchies within Salesforce to ensure its accuracy, completeness, and relevance Data Quality Monitoring: Deduplication, and reporting Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices. Collaboration: Work cross-functionally with sales, marketing, and regional teams, seeing tasks to resolution Reporting: Basic report building to identify key data points Ticketing Systems & Support: Provide guidance to end-users with data entry, account creation, and general requests. Qualifications Degree: Bachelor s at minimum Data Manipulation: Knowledge of ETL (Extract, Transform, Load) tools and methodologies. Familiarity with Data Obligations (Company & Legal level): Basic understanding of GDPR, Office of Foreign Asset Controls (OFAC) Experience 3+ Yrs of experience working on data quality improvement initiatives within Salesforce, improving data accuracy. Creating & updating account, opportunity, and custom object data Worked with a ticketing system, adhering to strict SLAs You are use to: Managing large datasets to prepare for analytics & upload Working with cross-functional teams to implement or transform data to increase system integrity. Identifying duplicates, missing information, and other discrepancies, implementing corrective actions Consistently adheres to company policies and maintains a high standard of professionalism, both written and verbal Ability to multitask between ad-hoc requests and daily commitments You are known for: Attention to Detail: Exceptional focus on data accuracy and the ability to spot discrepancies or inconsistencies. Problem-Solving Skills: Seeing requests to resolution, regarding data quality processes, and ensuring appropriate teams are looped in if necessary. Technical Skills CRM System: Salesforce Data Manipulation: Excel / Gsheet Data Querying: Salesforce Reporting Data Quality Tools: DemandTools, Dataloader, SalesforceInspector Data Enrichment Tools: Dun & Bradstreet, HG Insights, Zoominfo, 6sense Preferred Skills; Optional Data Visualization: Tableau, Anaplan Data Querying: SQL / SOQL Certifications (Optional) Salesforce Certified Administrator or Salesforce Certified Data Architect. .

Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global, medium- and large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Have direct involvement in the work being undertaken by the team; Provide technical advice to the team Where the customer is global, liaise with counterparts from other global service desks, to ensure re-distribution of training/awareness Carry out performances appraisals and assessments on a regular basis Coach, develop and motivate team members Perform call shadowing and additional coaching during the take on of new/ incremental business Owning ticket performance of service desk against Incident and Change tickets. Reports (If required as per contract) Experience in a similar role 5+ years of relevant experience.

Role & responsibilities Job Title: International Travel Process Executive (Amadeus Experience Mandatory) Location: Noida, Sector 16 Salary: Up to 4.5 LPA Experience: Minimum 1 year required Work Days: 5 Days Working (Rotational Off) Transport: Both Side Cabs Provided Joining: Immediate Joiners Preferred Job Description: We are hiring for an International Travel Process Executive with mandatory Amadeus experience . If you have a passion for the travel industry and expertise in handling international bookings, this is the perfect opportunity for you! Key Responsibilities: Handling international flight bookings, cancellations, and modifications. Working with Amadeus GDS for reservations and ticketing. Assisting customers with queries and providing excellent service. Coordinating with airlines and clients for smooth operations. Requirements: Minimum 1 year of experience in an international travel process. Amadeus GDS expertise is a must. Excellent communication and customer service skills. Ability to handle queries related to international travel. Immediate joiners preferred. Interested candidates can contact HR Aradhna at 8209505273 Preferred candidate profile Perks and benefits

Taking lead on inbound leads and inquiries and offering the appropriate solution Driving Client Acquisition and Scaling up clients (Priority sectors of Fast Scaling Startups, Gaming, FMCG, Retail, eCommerce, and Healthcare) Working closely with clients to offer the best influencer marketing solutions; This would include working closely with the team to put the initial plans/pitches together Tracking to monthly/quarterly and annual revenue goals Key Skills/Experience: 2+ years of exposure to Influencer Marketing Sales and Business Development would be an added advantage Any medium in digital (Display, Search or Content selling is fine) Exposure directly to clients is ideal and good networking skills are a must. Must have handled volume-based big-ticket deals, yearly contracts renewal, and retention and should have exposure to top-notch brands across business categories. Strong existing relationships with brands and brand owners

Collaboration and Innovation are at TOMIA s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values: Open collaboration Driving innovation Customer commitment Growth mindset Deliver results Please visit our website to know more about us - https://www.tomiaglobal.com/ A Day in the Life of Executive Operations SME Candidate will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. So, how are we going to keep you busy? Handling the customer request via Ticketing system or Email. Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails. First level support to the customer request and acknowledge the request. Escalate the alarms and issues on time to the next level. Report generation and updating to the stake holders of the organisation. What will make you eligible for this role? Bachelor of Engineering (Electronics or computer engineer) Experience, that will be an advantage: 0-3 years of relevant experience in Telecom/IT industry. What will make you the best-fit for this role? Linux - Basic/Intermediate Level (CLI) SQL - Intermediate Level Knowledge of Database- SQL, ORACLE Basic Knowledge of Telecom (GSM, Mobile Networks) 0-3 year experience as a Tier 1/Tier 2 support engineer Basic Operating system, MS Office Application knowledge. Limitation and Disclaimer: The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldnt be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job. In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems Excellent communication skills both verbal and written, with the ability to explain technical concepts to non-technical users Strong customer service skills, with a positive attitude and professional demeanor Ability to prioritize and manage multiple tasks effectively in a fast-paced environment Ability to work well both independently and as part of a team Knowledge of FreshService ticketing systems is a plus Experience with SCCM and\or Intune a plus

We are seeking a skilled Support Engineer to manage helpdesk tickets for our customers. Responsibilities: Knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center. In-depth knowledge of Microsoft Teams features, functionalities, and best practices. Familiarity with Microsoft 365 and SharePoint integration with Teams. Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments. Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser). Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams leveraging troubleshooting tools and practices. Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Experience supporting the M365 suite of products and troubleshooting web and desktop apps. Updating the help-desk ticketing system to track, monitor, and resolve issues. Identifying issues that are logical in nature and escalating them to the appropriate team for resolution. Troubleshooting and owning customer issues from reporting to resolution. Diagnosing and troubleshooting system issues along with isolation of the issue. Following standard procedures for escalating to the appropriate feature teams as required. Managing multiple open issues and ensuring their successful completion. Documenting technical knowledge in FAQs and troubleshooting guides. Triaging and escalating new bugs from early ring customers. Verifying and rejecting bugs submitted by unknown sources. Monitoring and assigning emerging issues to the engineer for escalation. Using tools like Log Reader and Fiddler to troubleshoot and reproduce issues. Collaborating with cross-functional engineering and support teams. Participating in regular meetings to discuss the status of escalated bugs and new issues. Required Qualifications: Proven experience as a Support Engineer or similar role. Strong problem-solving, debugging and troubleshooting skills. Good to have knowledge on Education tenant apps such as assignments, class notebooks and School data sync. Experience with ICM and Service Incident is preferred Excellent communication and customer service abilities. Familiarity with helpdesk ticketing systems and escalation procedures. Experience with tools like Log Reader, Fiddler and Browser Dev tools. Experience with appropriate extracting logs for Debugging (Desktop Logs, Network Logs, Web Logs) Experience with HTTP and HTTPS Request Code Experience with API requests and responses (Graph API is desirable)

You will be responsible for the design, implementation, and maintenance of Microsoft Office 365 services, basic Azure Active Directory and applications within the organization. Your role will focus on ensuring the efficient and secure use of Office 365 tools and services to enhance productivity and collaboration. Candidate must have Azure Active Directory, Desktop level support experience and basic understanding of Networks, Inventory management as well as for hardware. Good knowledge of ITIL concepts. Must have good spoken English to interact with the US customers. Skills: EUC Ability to guide users through step-by-step solutions to technical issues and assist with password resets, email configuration, and connectivity problems. Provide basic troubleshooting and resolve issues related to Windows 11 Pro. Will be responsible for end-to-end new joiner s IT onboarding (Laptop issuance from store, user account creation, building laptops, issuance to users, maintain logs etc.). Familiarity with different laptop brands and models, ability to perform hardware diagnostics and basic repairs. Knowledge of peripheral devices (monitors, keyboards, docking stations). Basic networking skills, including configuring Wi-Fi and Ethernet settings. Understanding of VPN setups and troubleshooting. Knowledge of endpoint security software (antivirus, encryption tools), familiarity with security best practices, including applying system updates and patches. Azure Active Directory Understanding of cloud concepts, core Azure services, security, privacy & compliance. Responding to customer inquiries, diagnosing technical issues, and ensuring the seamless operation of identity and access management within the Azure ecosystem. Diagnose and resolve common issues related to Azure AD, such as login problems, multi-factor authentication (MFA) issues, and access permissions. Guide users through step-by-step solutions for basic technical problems. Assist with password resets and account lockouts, account setup, configuration, and user management. O365 Services Good understanding of cloud concepts and Microsoft 365 services, core Microsoft 365 services, security, compliance & privacy. Support Office 365 solutions, SharePoint Online, Microsoft Teams, and other associated services. Administer Office 365 applications and services, including user accounts, security settings, and group policies. Provide basic troubleshooting and resolve issues related to Office 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, Teams, SharePoint). Monitor system performance and troubleshoot issues to ensure optimal service availability. Follow security policies and practices to protect Office 365 data and resources. Collaborate with other IT teams to integrate Office 365 services with existing infrastructure and third-party applications. ITIL Escalate unresolved issues to Level 2 (L2) or Level 3 (L3) support teams as necessary. Provide detailed documentation and logs to higher-level support teams for advanced troubleshooting. Report any significant issues or outages to the appropriate teams. Track and document all support interactions and resolutions in the ticketing system. Creation and maintenance of documentation related to Office 365 configurations, Azure AD and other IT procedures, and policies. Keeping records of user requests, incidents, and resolutions. Qualifications: Bachelors degree in computer science, information technology, or a related field (or equivalent work experience). 3-5 years of proven experience working with Microsoft O365, including Azure Active Directory. Strong knowledge of Windows operating systems, desktop virtualization technologies, and Microsoft 365. Familiarity with desktop related troubleshooting along with Networks. Excellent troubleshooting and problem-solving skills. Strong communication and collaboration skills. Applicants with following certifications are preferred: Working Conditions: This role will require working in shifts, including evenings, weekends, and/or holidays, to provide 24/7 support coverage. The position is office-based but may allow for remote work as and when necessary.

Responsible for booking/cancelling and amending air, car, hotel, limo, ferry, and any other travel related customer query received via emails or phones Good knowledge of Travel Reservation, Fare calculation, fare rules, Itinerary, Reissuance Required Candidate profile Minimum 1 year experience in travel industry Good fare/travel knowledge along with GDS experience ( Sabre, Galileo preferable) US shift timings Good communication skills & MS-Excel What's up9318431991

Inter. Voice Process Grad./ Fresher or UG with 6 months of Inter.BPO exp can apply Excell. comm. skills Sal : upto 40 k ctc + incentives Voice Process !!odegio !! IGT ! Upto 40 k ctc Odegio Travel Process cust. service 5 days working Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9717700137

We are Looking for Assistant Manager - Corporate Travel Location - Pune Roles and Responsibilities Issue, reissue, and void tickets using various GDS platforms (e.g., Amadeus, Sabre, Galileo). Process exchanges and refunds as per client requirements and fare rules. Ensure accurate and timely issuance of tickets and travel documents. Assist clients with itinerary changes, cancellations, and emergency travel arrangements. Serve as the primary point of contact for Corporate clients regarding ticketing and travel arrangements. Required Skill Minimum of 3 years of experience in ticketing, preferably in a Corporate travel environment. Proficiency in using GDS platforms (e.g., Amadeus, Sabre, Galileo). Strong understanding of airline fare rules, ticketing processes, and travel industry regulations. Excellent customer service and communication skills. Interested candidates can drop their resume on komal.jain@gilpintravelindia.com

Required Experience - Min. 1 Year in IT Service Desk (International Voice) Domain- Service Desk (International Voice) CTC- Up to 4 LPA Fixed + Allowances + Incentves Notice- Immediate Qualification-Graduate Location- Bangalore Shifts: 24/7 (US)

Hiring Graduate Freshers & Experience for various domain with fixed off and best salary in industry! Job Title : Customer Support and Travel Process Associate Location : Bangalore Job Type : Full-time Department : Customer Support / Travel Operations Overview We are looking for a motivated and detail-oriented individual to join our team as a Customer Support and Travel Process Associate . In this role, you will be responsible for providing top-tier customer service while managing travel-related queries, bookings, and processes. You will work closely with both customers and vendors to ensure seamless travel arrangements and a superior experience for our clients. Key Responsibilities : Customer Support : Provide excellent customer service through various communication channels (phone, email, chat). Respond to customer inquiries, resolve issues, and manage complaints in a timely and efficient manner. Offer guidance and solutions to clients related to travel bookings, cancellations, and itinerary changes. Travel Process Management : Assist customers with booking travel arrangements, including flights, hotels, car rentals, and other services. Ensure that all travel bookings are completed accurately and within the required deadlines. Coordinate with travel vendors and service providers to confirm bookings, changes, and cancellations. Documentation & Compliance : Maintain and update customer records and travel itineraries in the CRM system. Ensure that all travel documentation, such as itineraries, tickets, and invoices, is complete and accurate. Adhere to all company policies and procedures, including those related to data security, compliance, and customer privacy. Problem Resolution : Handle travel-related issues such as booking discrepancies, cancellations, delays, and other challenges. Work closely with travel partners, airlines, and hotels to resolve issues swiftly. Offer alternatives and solutions in situations of booking changes or travel disruptions. Collaboration & Communication : Work closely with internal teams, including sales, operations, and finance, to ensure a smooth process for customers. Communicate effectively with both customers and third-party vendors. Provide feedback on frequently encountered issues to help improve processes. Customer Feedback & Improvement : Collect feedback from customers to understand their needs and improve the customer experience. Contribute to the development of improved customer service protocols and travel processes. Qualifications : Education : Undergraduate or Bachelor's degree in Business Administration, Hospitality, or a related field preferred. Experience : At least 1-8 years of experience in customer support, travel management, or a related role. Previous experience working with travel booking systems or customer service platforms is a plus. Skills : Strong communication skills, both written and verbal. Ability to handle multiple tasks simultaneously and meet deadlines. Problem-solving and conflict resolution skills. Knowledge of travel regulations, booking systems, and common travel-related issues. Proficient in MS Office Suite and CRM systems (experience with travel-specific systems is an advantage). Personal Attributes : High attention to detail and organizational skills. Strong interpersonal skills with the ability to work in a team environment. Customer-centric with a focus on providing exceptional service. Ability to work under pressure and adapt to a fast-paced environment. Benefits : Competitive salary and performance-based incentives. Health insurance and other benefits. Opportunities for professional development and training. A dynamic and supportive work environment. Contact Hiring Team Aditya - 9686682465 Asha - 9900024951 Nida - 9686454294 Mallik - 7259027282 Vishnu - 7259027295 Deepanshu - 9900024811

provide tech support and troubleshooting for our applications, ensuring smooth operations and resolving any issues that may arise, ensuring system uptime, addressing user-reported issues, coordinating with different teams for incident resolution

provide tech support and troubleshooting for our applications, ensuring smooth operations and resolving any issues that may arise, ensuring system uptime, addressing user-reported issues, coordinating with different teams for incident resolution

Key Responsibilities Ticket Booking : Handle the booking of air tickets, train tickets, and other modes of transportation for students going abroad, ensuring the best rates and schedules. Travel Coordination : Work closely with travel agencies and airlines to arrange seamless travel plans, ensuring timely issuance of tickets and travel documents. Customer Support : Provide exceptional customer service to students and clients, assisting them with ticket inquiries, travel itineraries, and any changes in travel plans. Documentation : Ensure all travel documents, including flight tickets, boarding passes, and itineraries, are accurate and complete. Problem Resolution : Address any ticketing issues, cancellations, or modifications promptly, ensuring a smooth experience for students. Updates and Alerts : Keep clients informed of any flight changes, cancellations, or other important updates regarding their travel plans. Maintain Records : Keep accurate records of bookings, transactions, and payments, ensuring compliance with company policies and procedures. Collaboration : Coordinate with the team to ensure that all travel arrangements align with the students study abroad schedule and requirements. Skills & QualificationsRole & responsibilities Preferred candidate profile Perks and benefits

Note : Its a contract role of 6 month initially and based on further need the role may get transferred to permanent payroll. Objectives of this role Collaborate with clients to craft their perfect travel itinerary. Coordinate transportation, reservations, and accommodations on behalf of clients Create a positive work environment for fellow employees Uphold [Company X]s reputation as a top-tier travel agency through quality customer service and good results Build and maintain positive relationships with tourism organizations, including hotels, restaurants, tour vendors, and event-ticketing companies Help navigate foreign or domestic travel requirements, such as passports, visas, or vaccinations Responsibilities Stay up to date on the latest travel industry news and trends, such as cultural events and emergency situations Provide information and recommendations to clients regarding their future destinations Plan itineraries that meet clients budgets and requests Answer emails and calls from clients, addressing any questions or concerns they may have about their travel plans Work with clients to make last-minute changes or updates to their itinerary Skills and qualifications Strong communication and sales skills Familiarity with the latest travel trends, including popular vacation locations and activities Strong organizational and planning skills Excellent time management skills Understanding of foreign and domestic travel requirements or restrictions Preferred qualifications Excellent customer service skills Ability to work under pressure and meet deadlines Patience and perseverance when unforeseen issues arise Ability to work independently or with a team if needed Background in hospitality or tourism

See yourself at Twilio Join the team as our next NOC Manager for Twilio s Network Operations Team. Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Twilio is looking for a seasoned manager to join our NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services. The NOC works tirelessly to ensure that our carrier partner network provides the high quality and high performance that Twilio s customers expect. Responsibilities In this role, you ll: Lead and coordinate the day-to-day operations of a team of NOC Engineers, ensuring 24/7 availability and on-call coverage. Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response. Manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation. Collaborate cross-functionally with Incident Command, Operations, Support, Product, Engineering, and Business Development teams to enhance service monitoring and incident management. Identify and drive automation initiatives to streamline NOC operations, working closely with software engineers to develop necessary tools. Hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews. Foster a culture of transparency, collaboration, and respect across teams. Qualifications Required: Proven track record in SMS/MMS/Voice (or other VAS) incident ownership at a Tier 1 carrier or service provider. 8+ years of relevant experience and 3+ years of experience managing teams in operations, analytics, or routing within Networking, Messaging, or Voice domains. Strong ability to stay calm under pressure, prioritize effectively, and assess situational urgency. Excellent communication skills, with the ability to convey technical issues to both technical and non-technical audiences, including C-level stakeholders. Experience in process development, operational reporting, and staff onboarding/training. Proficiency in troubleshooting and reporting tools such as Kibana, Datadog, Looker, and ticketing systems like Zendesk, ServiceNow, and Jira. Strong analytical skills with experience using key operational metrics for evaluation and decision-making. Expertise in complex troubleshooting and resolving critical technical issues. Highly organized, process-driven, and capable of managing multiple projects simultaneously. Schedule: Monday to Friday, 12:30 to 21:30 India Time Desired: Advanced understanding of SMS messaging from a carrier and aggregator (Core Network and VAS) perspective Advanced experience in SMS troubleshooting (e.g. pcap, traceroute, tcpdump) and understanding of basic AWS connectivity ITIL Foundation certification Fluency in additional spoken languages Location This role will be remotely based in India - Karnataka, Telangana, Tamil Nadu, Maharashtra and Delhi. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

Lead Technical customer support engineer Functional Area Broadcast Technology & Customer Success 1 day ago Remote, India REQ3308 Description Job Senior Technical Customer Support Engineer Mandatory - OTT/CONDITIONAL ACCESS / LINUX / Database / AUTOMATION Base Location (Gurgaon, NCR) Onsite Role Description Ensuring a healthy platform delivering smooth services for all the customers. Provide strong technical leadership to ensure continuous improvement across the team Prime contributor for automation and scripting tasks. Must have worked in a fast-paced, quick response/crisis handling team. In-depth knowledge and experience of supporting complex projects. Command and control during High Priority Events. Responsible for contribution in refining Service Centre tools and processes. Implement monitoring scripts to prevent repetitive issues. Able to work independently or as part of a team towards complex issue resolutions. Ability to collaborate with customer deployment teams. Solid communicator, with excellent written and spoken English. Must know ITIL framework (Incident, Change, Problem, configuration) Independently/collectively troubleshoot issues reported by customer on ServiceNow ticketing tool. Accurate analysis, tracking and reporting of any problems or issues found during investigation. Contribute to the knowledge management in the department. Collaboration with the support and deployment teams to resolve issues. Good with documentation and RCA preparation. Open to work in On-call Rota. Development of training material, for education and knowledge sharing with other team members as appropriate. A good understanding how to monitor and improve service quality. Stay on top of customer reported issues, regularly communicate with customers. Technical Skills: Excellent in problem-solving and analytical skills. Excellent Linux Systems Administrator. Good experience with at least one scripting language (bash, python, perl). Experience in support and configuration of software applications on both Linux and Windows operating systems. Knowledge of applications clusters for application redundancy desirable ,e.g., Red Hat Cluster. Experience with operation and support of virtual machines using VMware (vSphere and vCenter) would be advantageous Experience with a video delivery system, preferably in a support or integration role. Solid with relational database (Oracle preferred) and non-relational database (Mongo preferred). Good understanding of networking, TCP/IP and UDP protocols Good understanding of network transfer protocols HTTP, FTP. Proven SQL scripting skills. Strong in automation and process improvement. Experience in digital video delivering systems with in-depth knowledge in at least one of the following technologies: Conditional Access, DRM, OTT, STB, Encryption, Decryption. Knowledge of MPEG/DVB or other video delivery technologies. Awareness of STB software and hardware. Ability to understand data represented in XML or JSON. Good to have knowledge of Media products. Aware of multimedia concepts in Mpeg2, H.264, TS, OTT, IPTV, HD & SD resolutions, 4K TV, DRM, VOD, Live streaming, PPV, Adaptive Streaming Team handling experience would be a Plus. Education/Experience: Graduate Degree/BCA/ B. Tech or equivalent. Ideally 8+ years of experience in a relevant support, integration, or deployment role.

Greetings from ATPI Group!!! We are looking for a candidates with good knowledge in ticketing, ticket issue/reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR, etc. Position: Travel Consultant/Sr. Travel Consultant Experience: 1 to 15 years Qualification: HSC/Graduation/Post-Graduation Location: Nahur(WFO) Shift: 24/7 Rotational Shifts (2 rotational week off) Job description: Proficient in all aspects of domestic and international travel includes air, car, hotel and rail. Process all reservations on behalf of client accounts air, land and other ancillary services Includes all reservation elements including seat assignments and special requests Provides advice and consultation to clients for international documentation Follows best practices for booking and issuing tickets Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information. Balance efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensures tickets and informational requests are provided in a timely manner Maintains queues and follow-up on client requests Helps team members with overflow work and tasks Maintains rapport and works professionally with suppliers, vendors and third-party companies Takes steps to avoid debit memos and errors Competencies: Excellent communication skills both written and verbal. Self-assertive, Commercial insight and Effective time management. Qualification & Experience Graduate/ UG in any stream. IATA will be an added advantage. At least 1 year travel industry experience. Interested candidates can share their updated resumes on omkar.tamhane@atpi.com asap.

Job Overview: We are looking for a dynamic and detail-oriented Service Delivery Coordinator with 1-2 years of experience in service delivery management. The ideal candidate will have hands-on experience in managing service requests, coordinating engineers to client sites, and ensuring smooth and efficient service operations. This role will involve managing ticketing systems, aligning engineers, and ensuring on-time delivery of services to our clients. Skills and Qualifications: 1-2 years of experience in a service delivery or coordination role, preferably in IT, facilities management, or a related industry. Proven ability to coordinate field engineers and dispatch resources to client sites efficiently. Good understanding of service level agreements (SLAs) and how to manage tickets in line with SLAs. Strong communication and interpersonal skills, with the ability to interact effectively with engineers, clients, and other stakeholders. Excellent organizational and time management skills, with attention to detail.

Exciting Career Opportunity in the Travel Industry! Job Objectives Are you an experienced travel industry professional seeking a fresh challenge? iEnergizer is looking for skilled individuals to join their Domestic Travel Process Team! Position Highlights: Location: Noida, Sector 60 Workdays: 5-day work week, with rotational shifts ( no night shifts for female employees) Salary: 00,000 CTC (29,600 in hand) Requirements: Experience: Prior experience in the travel industry within a BPO setting is mandatory Skills: Proficiency in English and familiarity with any GDS tool Education: Graduates only Availability: Immediate joiners preferred How to Apply: Walk-in Interview: Join us in person Virtual Interview: Send your CV to schedule an online interview Contact: 9871399667 Email: bhumika.sharma@ienergizer.com

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Providing onsite and remote support Troubleshooting business application issues As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including: Consulting process, tools and methodologies Referenced architecture design and best practices Engaging with clients and developing their IT initiatives Basic Qualifications: Degree or Certification in IT related field Min 5 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking Experience in large, complex environments with multiple locations Familiar with standard IT practices and policies Familiar with IT service management tools and processes (helpdesk, ticketing, etc. ) Eagerness to contribute Preferred Qualifications: Excellent written and verbal communication, problem solving and analytical skills Strong judgment, issues management, and problem analysis techniques Strong presentation, facilitation, time management, and prioritization skills Proven ability to work both independently and as a part of a team Demonstrated ability to balance priorities Willingness to work for night shift. **To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus. com/careers/india. html . Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus. com .

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help. You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Data Services India Private Limited (ADSIPL), Maharashtra is seeking a highly motivated and technically proficient individual to provide remote support for our non-core Data Center (Edge, Outpost, Local Zones) operations. This role requires an advanced technical skill, a strong problem-solving mindset, and the ability to ensure seamless operation with maximum efficiency. About You: You are an autonomous, detail-oriented professional with exceptional written and verbal communication skills, enabling you to clearly articulate technical concepts and engage with a variety of stakeholders. As a high-performing individual, you approach challenges proactively and are adept at navigating complex technical environments. You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure. You are proficient in first-level troubleshooting for facility and rack-level events, ensuring swift resolution to minimize downtime and service disruption. You have a proven ability to build and maintain strong relationships with internal teams and external stakeholders, ensuring effective collaboration to resolve issues as they arise. Your hands-on technical experience and ability to execute directed work make you a reliable resource for identifying, diagnosing, and resolving issues efficiently. You will be expected to work closely with teams across different regions, requiring an understanding of diverse cultural perspectives and effective communication in a global environment. You possess a solid understanding of support concepts such as ticketing systems, root cause analysis, and task prioritization, ensuring that all issues are tracked and resolved in a timely manner. Key job responsibilities As a Global Field Operations Command Center Tech (GFOCC Tech) at Amazon Data Services India Private Limited (ADSIPL), you will play a key role in maintaining and operating one of the world s largest cloud computing infrastructures across multiple local and remote locations. In this capacity, you will be responsible for monitoring and servicing non-core Data Center infrastructure, including servers and networking equipment remotely from a centralized location. This role requires a proactive and detail-oriented approach, as you will be expected to drive operational improvements while ensuring seamless communication across teams. You will work closely with internal stakeholders to ensure the efficient functioning of our non-core Data Centers, implementing changes and resolutions as necessary while upholding the highest standards of operational excellence. A day in the life You day job will include: Remote troubleshooting of non-core DC network and compute Infrastructure Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support 24X7 Oncall and first responder for critical issues Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues Participate in small-size improvement projects Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Harmony We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - 1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma

**Project Manager - Identity & Access Management (IAM) ** Project Overview: The delivery of the My Access Portal (SailPoint) solution will align with Vision 27 pillars and strategically integrate with other IAM initiatives. This role involves working alongside a team of project managers, control owners, and technical specialists to design and deliver the MAP strategic tooling, controls, and processes. Key Responsibilities: Engage with key stakeholders to capture business and technical requirements for core integration and controls. Interpret technical and business objectives and challenges to define technical designs and solutions. Document high-level and low-level designs. Present IIQ solution designs for relevant architecture and security approval forums. Establish IAM best practices, design patterns, and standards for consistent and reliable implementation. Integrate SailPoint with core systems including HR Systems, ServiceNow, Active Directory, RACF, PAM, and other applications. Deliver IAG processes including Recertification, Joiner/Mover/Leaver (JML), Access Request, Segregation of Duties, and RBAC. Develop custom connectors, rules, workflows, and data models on SailPoint. Develop and deliver technical training to enable and educate BAU teams and partners. Manage project scope, schedule, status, and documentation. Work with vendors to define and agree on any requests for enhancement required by the programme. Collaborate with security and compliance teams to align SailPoint IIQ with organizational policies. Requirements: Experience designing and implementing large-scale, complex Identity and Access Governance programmes independently. Excellent communication skills to work with both technical teams and business stakeholders. Experience with compliance frameworks (SOX, DORA, FRA, GDPR, etc. ) and their impact on IGA systems. Proficiency in configuring and implementing the SailPoint product suite (IdentityIQ, Identity AI, CAM, etc. ). Experience migrating and consolidating multiple IAG solutions into a new solution (preferably in-house and/or One Identity). Experience designing and integrating large, complex, and multi-domain directory setups (AD, LDAP). Demonstrated experience in designing and onboarding different applications onto SailPoint using connectors. Experience integrating IAG solutions with mainframe platforms (including RACF, ACF2, etc. ). Experience integrating IGA solutions with ticketing systems such as ServiceNow. Experience integrating IGA solutions with secrets management/vault technology such as HashCorp Vault. Experience integrating IGA with PAM solutions such as CyberArk, BeyondTrust, Delinea, etc. Proficiency in programming languages: Java, Bean Shell/JavaScript, JSP/Servlets, and SQL. Experience with web technologies: XML, SPML/SOAP, Web and Application Servers, HTML. Experience with cloud platforms (AWS, Azure, GCP). Ability to deliver high-quality technical documentation. Ability to manage multiple workstreams simultaneously to meet deadlines. Desirable Skills: Experience working with global teams. SailPoint certification or relevant IGA certifications.