4438 Ticketing Jobs - Page 50

Client of Alp consulting ltd, which is market leading Content and Data Technology company providing data services, subject matter expertise, & technology solutions to multiple domains. Position: AWS Cloud engineer Job location: Bangalore, Chennai, Hyderabad, Mumbai, Kolkata, Gurgaon, Noida Mode of work: Remote Experience: 5 to 12years Qualification: BE/BTech/ME/MTech/MCA (Fulltime & regular) A Cloud Engineer is responsible for designing, building, and maintaining cloud-based infrastructure and processes to support data and application solutions. The role emphasizes implementing governance, best practices, and security measures while optimizing cloud costs. This individual will leverage Infra...

Position: Employee Data Management (EDM) Agent Reports to: EDM Lead/Manager Position Summary: As the US EDM Agent, you will play an essential operational role in supporting employee data management activities, ensuring accuracy, efficiency, and compliance with established protocols. Reporting to the EDM Lead/Manager, you will handle ticket processing, manage the ticket queue, respond to queries, and support the team in maintaining service-level agreements (SLAs) for EDM. You will also contribute to weekly and monthly reporting and participate in daily huddles to align on team priorities. Primary Responsibilities: Ticket Processing & Queue Management: Process employee data management tickets ...

About Company Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don t hide our shortcomings and we aren t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our pe...

About Company Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don t hide our shortcomings and we aren t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our pe...

What You'll Do The Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies including the use of AI and automation to improve support services and improve the overall customer experience What Your Responsibilities Will Be Team Leadership Lead a team of technical support professionals, including first-line managers and leads. Set performance goals, c...

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As we evolve from a services-oriented model to a product-dri...

Adheres to Hills Code of Ethics and Business Conduct Proficient in English, speaking, writing, and listening Possesses the technical/professional knowledge required to successfully perform job duties Ability to work with minimal supervision and takes ownership of work and make suggestions for improvement Demonstrates the ability to lead and direct others in accomplishing work Reliable, trustworthy, and persistence Strong Planning and Organizational Skills Able to maintain a high quality of work Possesses a flexible approach to work Ability to analyze and solve problems Skills in organizing, prioritizing, and scheduling workflow Keen attention to detail Responsible attitude Self-motivated and...

We are looking for an Application Support Manager to lead a team responsible for maintaining, troubleshooting, and improving enterprise applications. The role involves ensuring smooth operations, optimizing support processes, and collaborating with IT and business teams Key Responsibilities: Lead and mentor the application support team to ensure seamless operations. Develop incident management and escalation processes to maintain SLAs. Work closely with development and infrastructure teams for issue resolution. Monitor system performance and implement proactive measures. Improve documentation, knowledge base, and self-service support tools. Analyze support trends and drive automation to redu...

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person s metabolism drawing on thousands of data points from CGMs, smartwatches, and meal logs that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Tw...

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people providing the tools, support, and opportunities they need to grow and succeed. We don t just make bold promises we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it s o...

The key responsibilities of the role will be as follows: Assessment of credit worthiness of potential customers with a ticket size of 10.00 Cr to 200.00 Cr Structuring & customizing the products to suit the customer s requirements, keeping in mind the risk profile, cash flows and security. Presenting the proposals to Approving authorities. Work closely with the Business Team. Responsible for the end to end monitoring of the portfolio Job Requirement : Preferably 5 years of experience in Banks / NBFCs in a Credit role Good analytical & managerial skills. Good Communication and proposal writing Skills Ticket Size Exposure : 10.00 Cr to 200.00 Cr

About The Role We are currently recruiting for Customer Services Supervisor for Customer Contact Centre in Ahmedabad, India As Customer Services Supervisor, you will be responsible to supervise a team alongside you will also be responsible in providing service excellence to customers through telephone, e-mail, fax, web chat or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue Your Specific Responsibilities Will Include: Trains the existing team members and train new members on QR product, policies, and procedures Monitors daily workflow and ensures that correct procedures are followed ...

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 6 Months Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily...

BPO Hiring For Voice Travel Process 32K in Hand Per Month Grad./UG's /BE/Btech With 1 Year Experience in Customer Service Any Domain 5 Days 24/7 Both Side Cabs Work From Office Pls Call-Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Roles and Responsibility Process and manage refunds for clients in a timely and efficient manner. Collaborate with internal teams to resolve issues related to refunds and payments. Analyze and identify trends and areas for improvement in the refunds process. Develop and implement process improvements to increase efficiency and reduce errors. Provide excellent customer service to clients and respond to their inquiries. Maintain accurate records and reports of refunds processed. Job Requirements Strong knowledge of refunds processing principles and practices. Experience working in the IT Service & Consulting industry is preferred. Excellent analytical and problem-solving skills. Ability to wor...

1. Arrange and coordinate complete travel schedules and itineraries for employees, including booking flights, accommodations, ground transportation 2. Ensure all travel bookings are cost-effective and align with company travel policies and budgets 3. Negotiate and liaise with travel agencies, vendors, and service providers to secure best rates and quality services 4. Communicate with travelers, providing timely updates, confirmations, and assisting with pre- and post-travel documentation 5. Handle all travel-related queries, emergencies, and any last-minute changes or cancellations in a calm and professional manner. 6. Maintain accurate and up-to-date travel records, itineraries, expenses, a...

Handle inbound and outbound PPC (Pay Per Click) sales calls related to flight and travel bookings. Understand customer travel requirements and offer suitable flight and travel packages. Convert leads into confirmed bookings by providing excellent customer service and follow-up. Maintain updated knowledge of airline schedules, travel policies, and promotional offers. Achieve and consistently exceed monthly sales targets. Manage customer queries and resolve issues efficiently to ensure customer satisfaction. Maintain accurate records of customer interactions and bookings in CRM systems. Collaborate with internal teams to ensure smooth booking and travel arrangements.

Handle inbound and outbound PPC (Pay Per Click) sales calls related to flight and travel bookings. Understand customer travel requirements and offer suitable flight and travel packages. Convert leads into confirmed bookings by providing excellent customer service and follow-up. Maintain updated knowledge of airline schedules, travel policies, and promotional offers. Achieve and consistently exceed monthly sales targets. Manage customer queries and resolve issues efficiently to ensure customer satisfaction. Maintain accurate records of customer interactions and bookings in CRM systems. Collaborate with internal teams to ensure smooth booking and travel arrangements.

As a HubSpot Operations Manager at Silvermine Group, your role will be crucial in leading and optimizing the use of HubSpot across Marketing, Sales, and Service Hubs. You will serve as the subject-matter expert for HubSpot, responsible for designing, implementing, and maintaining workflows, pipelines, campaigns, and reporting dashboards to support the entire customer lifecycle. Your deep understanding of HubSpot's Marketing, Sales, and Service Hubs, along with hands-on technical expertise, will enable you to collaborate effectively across Product, Engineering, and Analytics to drive adoption, governance, and business impact. **Key Responsibilities:** - Own the day-to-day administration and o...

Roles and Responsibility Coordinate travel arrangements, including flights, accommodation, and transportation. Develop and maintain relationships with clients to understand their travel needs and preferences. Provide expert advice on destinations, itineraries, and activities. Manage travel bookings, cancellations, and amendments efficiently. Collaborate with internal teams to ensure seamless service delivery. Stay updated with industry trends and developments to continuously improve services. Job Requirements Proven experience as a Travel Consultant or similar role. Strong knowledge of travel destinations, including domestic and international locations. Excellent communication and interperso...

Roles and Responsibility Coordinate travel arrangements, including flights, accommodation, and transportation. Develop and implement effective travel plans tailored to clients' needs. Provide exceptional customer service and ensure client satisfaction. Stay updated with industry trends and developments to offer expert advice. Collaborate with internal teams to achieve business objectives. Analyze travel data to identify areas for improvement and optimize processes. Job Requirements Proven experience as a Travel Consultant or in a related field. Strong knowledge of the IT Service & Consulting industry. Excellent communication and interpersonal skills. Ability to work independently and as part...

Roles and Responsibility Coordinate travel arrangements, including flights, accommodation, and transportation. Develop and maintain relationships with clients to understand their travel needs and preferences. Provide expert advice on destinations, itineraries, and activities. Manage travel bookings, cancellations, and amendments efficiently. Collaborate with internal teams to ensure seamless service delivery. Stay updated on travel trends, promotions, and industry developments. Job Requirements Proven experience as a Travel Consultant or similar role. Strong knowledge of domestic and international travel destinations. Excellent communication and interpersonal skills. Ability to work independ...

Role & responsibilities HR Assistant Contract Duration: 3 Months Location: Work from Home (Candidates must be based in Bangalore or Hyderabad) Shift: 24x7 (Primarily Night Shift) Laptop Collection: Must be collected in person from Bangalore or Hyderabad Candidate Requirements: Experience: 6 months to 1 year in relevant roles Immediate joiners only Job Responsibilities: Manage time and attendance matters across multiple buildings Handle trouble ticket queues for time and attendance issues Ensure fast, accurate, and reliable data entry Resolve incoming inquiries related to time and attendance Understand attendance policies, employee groups, and applicable laws Report directly to the Time and A...

Customer Support & Ownership: Deliver high-level support to Sales-Assisted and Self-Serve customers, managing inquiries across tickets, phone calls, and messaging platforms. Take full ownership of issues from initial contact to final resolution to ensure timely and effective solutions. Product Expertise & Technical Translation: Become a trusted advisor by developing a deep understanding of Vimeos platform and video products. Effortlessly translate complicated technical concepts in Japanese, Korean, and English into direct and effective terms for customers to understand. Dedicated Enterprise Support: Serve as a Dedicated Enterprise Support Specialist (DESS) for a portfolio of Platinum Sales-A...

Set up desktops, laptops, and peripheral devices (printers, scanners, etc.) for India and US employees. Install and configure Windows operating systems and approved company software. Troubleshoot basic hardware and software issues (both onsite and remote). Maintain and update the IT asset inventory for India and US offices. Support onboarding and offboarding tasks like user account setup and access management. Assist employees with day-to-day IT issues (email, login, applications, etc.). Ensure smooth LAN/Wi-Fi network operations in the India office. Log IT issues and solutions in the ticketing system. Follow IT policies and security guidelines. Communicate clearly with employees in India an...