1310 Ticketing Jobs - Page 5

Job ID: 197734 Required Travel :No Travel Managerial - No LocationIndia- Gurgaon (Amdocs Site) Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence The Human Resources Consultant (HRP) is a key business partner within a specific business unit (or region, in the case of Regional HR Manager), responsible for implementing the HR strategy and best practices to support business goals. The HRP is responsible for the implementation of HR processes based on the HR calendar and provides consultancy to managers in HR related issues. What will your job look like Provide consultancy to the management team on HR related issues Implement the HR strategy and build work plans using standard methodologies to promote business goals. Proactively support top talents and key roles, being the focal point for employees on HR consultation such as performance, development etc. You will be the HR partner who will promote people managers skills, performance improvement and professional development to people managers hire to retire. Advise managers and employees on employee experience issues and special requests. "Sense the field" to focus areas for intervention and support, to promote interpersonal climate based on Amdocs Values and Code of Ethics. Perform ongoing organization analysis and implement organizational change programs driven form the business needs and challenges, in partnership with the BU Develop and facilitate team building programs, in collaboration with the Learning and OD BPs, working to define learning and development programs for managerial and professional capabilities' development. Support the managers with preparing and implementing communication plans as well as internal communication of changes and new initiatives. Manage region/Region specific HR activities (recruitment, C&B policy implementation) and serve as regional SME in providing advice and direction to the division/groups. All you need is... Bachelor degree in Social Science or Behavioral science - must. Master degree in Human resource - preferable. Bilingual in local country language and English. 3-5+ years relevant HR work experience preferably in a global/international service/ environment Should possess Business acumen and analytical abilities. Able to articulate the situation and guide on solutions which are aligned to organizational goals and business objectives. Serve as trusted advisor to both employees and managers. Providing advice and support to managers on people-related issues. Addressing complex employee relations issues and conflicts. Demonstrable experience in global, international companies Why you will love this job: You will work with dynamic HR Professionals at the back-end, get a better understanding of different HR facets and become a specialist in multi-tasking We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Job description Bangalore, India Job category Corporate Affairs Department - Commercial GBS Location - Bangalore, India Are you passionate about research and analysisDo you have a keen eye for detail and a knack for synthesizing complex informationWe are looking for a Global Sustainability Intelligence Manager to join our team in the Commercial GBS unit at Novo Nordisk. If you are ready to make a difference and contribute to our mission of driving change towards zero environmental impact, then read on and apply today for a life-changing career. The position As a Global Sustainability Intelligence Manager at Novo Nordisk, you will Conduct in-depth research on ESG trends, risks, and opportunities, gathering information from various sources and extracting relevant data. Analyze and evaluate the collected information to determine its impact on Novo Nordisk and suggest appropriate actions. Synthesize complex research findings into concise and easily understandable insights for internal non-expert audiences. Collaborate with stakeholders to ensure a comprehensive analysis of ESG topics and engage in effective stakeholder management. Think creatively and consider broader contextual factors that can affect the pharmaceutical industry. Qualifications To be successful in this role, you should have Strong analytical and numeracy skills, with the ability to understand and interpret complex ESG topics. Excellent MS Office skills, particularly in Excel and PowerPoint. Excellent written and spoken English language skills. High attention to detail and adherence to s. Strong stakeholder management skills. About the department The Commercial GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial GBS. This includes Insulin, GLP-1 and Obesity Marketing, Market Access, Commercial Planning, and Commercial Operations. The department also supports BioPharma global marketing for Haemophilia and growth disorders. Located in Bangalore, India, our team is dynamic and fast-paced, working together to make a difference in the lives of patients worldwide.

As our new APAC Payroll Time Lead, you will understand the complete payroll cycle including, payroll reconciliation, general ledger and payroll compliance. You will also develop a deep knowledge of allowance policies, compliance, and act as a subject matter expert, and point of contact for, payroll escalations. If you can bring your unwavering dedication, together, we ll deliver work that matters. What you will be doing? Overseeing and approving end-to-end monthly payroll processing, partnering with our outsourced payroll partners Managing timekeeping compliance Owning the payroll compliance filings including quarterly and year-end reconciliation, balancing year-end documents, and other fringe benefit programs Partnering with our vendors and internal, cross-functional groups Developing and improving payroll procedures, processes, and systems Monitoring our payroll ticketing system answering payroll related questions and resolving employee issues You should apply if: You have previous working experience in Asia Pacific payroll processing in countries such as China, Singapore, Taiwan, Malaysia, Japan, Hong Kong, India, Thailand, Australia A preference would be given to those that have worked in a shared service payroll environment You have working experience of Workday You have knowledge of country compliance regulations or know how to obtain it You possess excellent MS Excel skills You are detailed orientated and have advanced problem-solving skills

Ticket Management : Monitor, prioritize, and assign incoming support requests using the organizations ticketing system to ensure timely resolution. Team Coordination : Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. Technical Support : Provide first-level support for hardware, software, and network issues; escalate complex problems to appropriate IT personnel. User Communication : Maintain clear and consistent communication with users regarding issue status, resolutions, and follow-ups.

As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications Qualifications Key Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers.

About Worksoft: Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the gold standard for SAP automated testing. Worksoft s automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About the Job: The Senior Software Support Engineer role is a role within the Customer Support team, taking care of the most complex customer issues and tackling the role and responsibilities of the subject matter expert in our software. It is the Support engineers responsibility to work towards root cause determination and expedite an action plan to resolve the problem. The role is a customer facing one, so strong customer skills are a requirement for being successful in this position. This position reports to the Customer Support Manager and is a remote position in India. Hyderabad or Bangalore area is preferred but not required. Key Responsibilities: Handling complex issues raised from the lower support tiers and recording all related activities in the ticketing system. Deep investigation of complex technical issues and the solution of support requests. Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills. Actively developing and maintaining technical knowledge base content. Timely communication to customers with a focus on service and relationship building. Provide in depth pre and post sales technical assistance for internal and external customers, facilitating the investigation, identification, root cause and resolution of complex technical issues. Areas will include configuration, installation, environmental and application functionality, as well as other potential causes. Expedite timely resolutions to help maintain and reduce case closure times. Work with and advance issues to Engineering where required. Build positive relationships with our partners and end customers. Keep the customer updated on the status of work on their problems. Develop robust communication practices with a strong focus on customer service and solution quality. Support the knowledge-sharing mindset by contributing knowledge content for all new issues encountered and resolved at Tier 2 and improve existing content where necessary to ensure good visibility and re-usability of data on known problems. Keep the case handling system updated with current information on the support case, related activities and resolution. Maintain and extend product knowledge by self-study and by attending relevant training sessions. Regularly share product and problem-solving knowledge via coaching and training initiatives. Mentor agents in lower support tiers as part of the companys talent development and retention ethos. Required Skills and Experience: Minimum of 5 years in a role requiring troubleshooting and problem-solving skills - ability to quickly assess the impact, complexity and urgency of technical issues In-depth knowledge of corporate networks In-depth knowledge of remote computing (RDP, VM, AWS, RDS, Azure, VDI, RTS, Citrix, etc. ) Understanding of Windows servers, IIS, and software installations In-depth knowledge of access rights/security In-depth knowledge of Windows operating system Experience with software testing Excellent written and oral English communications skills technical writing, editing experience Desired Skills and Experience: Experience with Worksoft products - Worksoft Certification Microsoft Certified relevant to the role Experience with test automation Additional fluent languages: Spanish/German/French Cloud Certifications: Azure Administrator Associate, AWS Certification Google Cloud certification Experience with SQL server administration Mac troubleshooting Experience: 5+ years Mode of Work: Remote/Hybrid Location: Hyderabad Worksoft Values Team No egos here ... just great people, fun, flexibility, and trust. Respect We welcome, we include, and we respect everyone. Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. 11 am - 8 pm IST

We are seeking a detail-oriented Senior M arketing Technologist to j oin the Marketing Operations team. In this role, you will be responsible for implementing automated touchpoints and managing back-end integrations and enablement. You will focus on the mar-tech that supports our customer experiences. Act as a business subject matter expert of Eloqua to ensure renewal and upsell process maps to marketing pipeline. Reporting to the Manager, Marketing Operations, this role will own and manage multiple Eloqua components including, programs, integrations, CDOs, APIs, and reporting. About the Role: In this role as a Senior M arketing Technologist , you will: Partner with Marketing Activation teams to manage operational Eloqua components such as lead routing , complex segments, programs, CDOS, reports , forms and more . Disciplined execution and delivery of multiple marketing automation workflows to meet critical financial and strategic objectives. Develop strong partnerships with Demand Gen, Marketing Operations, Tele-sales and Business Development Operations and other team members in Commercial Excellence and the Enterprise Digital Team. Establish, create and maintain documentation. Adopt new mar-tech including Treasure Data and Workfront to manage and design systems to benefit marketing processes and efficiencies. Be the front line for troubleshooting any Eloqua or Mar-tech related issues. Manage ticketing and troubleshooting. Gain skills to become Eloqua point of contact and consult cross-functional teams on mar-tech capabilities. Utilize Salesforce and Tableau to produce reporting that demonstrates program impact to marketing pipeline. Manage Eloqua programs: monitor program flows, errors and provide recommendations and/or take actions to improve and create process documentation. Proactively collaborate cross-functionally to ensure flawless execution of marketing campaigns. Learn new marketing technologies, develop expertise and optimize operational workflows. Manage integration set-up and maintenance and support end user onboarding and training. Embrace agile marketing practices to efficiently manage workflow of demand generation delivery activities and tasks. About You: You re a fit for the role of Senior M arketing Technologist if your background includes: Bachelor s degree required. 6 - 8 years of working in a similar capacity with mar-tech, driving programs that automate processes. The role requires the candidate to work from 2 pm IST - 11 pm IST. Intermediate proficiency in marketing automation and CRM: strategies, tactics, best practices, project management and proven results. Certification preferred in CRM and Marketing Automation, Salesforce and Eloqua preferred. Experience with APIs preferred. Excellent independent project management and self-starter skills with a curiosity to apply AI use cases across a variety of work. Experience working in cross-functional team matrixed organization and with project management tools such as JIRA, SharePoint , Workfront, or Microsoft Azure. Ability to build high-level reporting in Excel using formulas and Pivot Tables. #LI-GS2 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

About Us Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months streamlining the hiring, onboarding, and management process to unlock growth potential for all. About this Position As a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day-to-day queries with resolution for all the in-scope verticals. What you can expect to do: Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support. Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. Benefits administration on behalf of customers & professionals Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication) Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support. Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP). Assist with payroll preparation by providing relevant data, like absences, bonus and leaves Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date & support with company-wide initiatives and projects What we are looking for: 2-4 years of Global Shared Services experience with at least one year of experience in handling HR related Shared Services activities (Hire to Retire Model) Strong Experience in Peoplesoft/Workday/ SAP, Any relevant HRMS tool knowledge Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies Experience in handling real time Chat bot with quicker response time Customer oriented with ability to adapt/respond to diverse customer base Ability to be at the forefront of the ticketing and help in routing issues as appropriate Meticulous attention to detail Literacy with MS Office Knowledge of labor legislation throughout EMEA/APAC/US region Excellent organizational and time-management skills Thrives as an Individual contributor but also able to work in international team comprised of team members in different locations and from different cultures and backgrounds Ability to work in a dynamic, rapidly changing environment Available to work in Dynamic shifts (With potential Weekend support model) Ability to manage and meet expected SLAs and KPIs G-P. Global Made Possible. G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

Network Support Engineer- VOIP | Vitel Global Get Complete Job Description Network Support Engineer- VOIP Hyderabad, Telangana | 2025-06-04 Experience : 0.6-3 years Shift Type : Night shift Qualification : Graduate Location : Hyderabad, Telangana Mode of Operation : Work From Office Number of Openings : 2 Job Description : Working days: 5 days per week Mode: WFO About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office. Roles & Responsibilities : Provide technical support for VoIP-related issues through phone calls and emails. Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors. Assist customers with the setup, configuration, and maintenance of VoIP systems. Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime. Collaborate with internal teams to escalate and resolve complex technical issues. Document and track customer interactions and technical issues in the support ticketing system. Conduct regular system checks and preventative maintenance to avoid service interruptions. Stay up-to-date with the latest VoIP technologies, trends, and best practices. Provide training and guidance to customers on VoIP system usage and features. Required Key Skills : CCNA Voice / CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323,LAN,WAN,VOIP, Troubleshooting, Networking. Select the Slot * Please enter a Date 3:00 PM EST 4:00 PM EST Please Check One Slot Please enter a company name No. of Users * Please Enter No.of Users Please Enter Name Please Enter Valid Email Business Phone No. * Please Enter Phone numbers Where did you hear about us? * Please Select Option By providing your phone number, you agree to receive a text message from Vitelglobal. Message and data rates may apply. Message frequency varies.

About this opportunity: As an Automation Engineer LDA (Local Data Administration) you will be pivotal in managing and optimizing data systems to ensure accuracy and efficiency throughout the data lifecycle. Youll develop solutions that meet business needs, support automation processes, and enhance data quality. This role involves automating routine tasks, collaborating with cross-functional teams, and delivering data solutions that align with customer expectations and organizational goals. What you will do: Participate in the design, development, and integration of data solutions. Involve in Problem solving and critical thinking. Delivering Results & Meeting Customer Expectations. Ensure timely communication of any changes or new factors impacting data systems or automation applications to all affected stakeholders. Clearly sharing all knowledge in respect of the automation applications owned, in terms of code, application architecture, user-IDs, passwords, security related parameters, etc. with the appropriate partners. Ownership of timely updates to all the affected partners regarding any new factors affecting any Automation application designed or deployed or both. The skills you bring: Education: Bachelor s degree or higher in ECE, IT, CS or MCA. Minimum years of relevant experience: 3-6 years. Experience in SQL and related databases, with a preference for those with MySQL experience. Good knowledge of Linux operating systems. Proficiency in Microsoft Excel for data analysis and reporting. Knowledge of Python for data manipulation and automation tasks. Empowered with Automation knowledge. Basic familiarity with mobile telecommunication networks, their architecture and mechanisms and Development experience on this would be a definite plus. Basic knowledge of ticketing tool i.e ITSM , remedy. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Automation Engineer Primary Recruiter: Hina Yadav

We are seeking a First Level Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing assistance and troubleshooting support to resolve their issues efficiently. Requirement For The Role Must Have Bachelor Degree or Higher Strong communication and interpersonal skills. Knowledge of basic IT concepts and troubleshooting techniques. Willingness to learn and adapt to new technologies. Problem-solving skills with the ability to think critically under pressure. Prior experience in a customer support role is a Plus Basic understanding of technical support processes and customer service principles Responsibilities Collaborate with team members to identify common issues and suggest improvements to processes. Escalate complex issues to higher-level support teams when necessary. Stay updated on product or service features, updates, and best practices to provide effective support. Maintain accurate records of issues in the support ticketing system. Ability to work independently and collaboratively within a team. What s Great About Working at MobiBox Softe ch? A fantastic team of talented individuals in a friendly and open culture. Supportive management with no unnecessary procedures or strict working hours. Opportunities to expand your knowledge across various business industries. Focus on meaningful work without wasting time on enterprise processes, offering real responsibilities and autonomy. Take on real challenges in a fast-evolving company that values innovation and growth. What We Offer Each employee has the opportunity to see the impact of their work and make a real contribution to the companys success. We organize various activities throughout the year, including weekly sports sessions, team-building events, monthly social gatherings, and more. Eat & Drink Fruit, coffee and snacks provided. Annual Company Trip Enjoy a trip together once a year, with all expenses covered. Perks A full-time position Attractive salary package.

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure timely resolution and escalation as needed. Customer Support: Act as the point of contact for customers and end-users seeking technical assistance. Respond to customer inquiries and resolve technical issues promptly. Maintain a high level of customer satisfaction through effective communication and problem- solving. Process Improvement: Identify opportunities to improve service desk processes and workflows. Implement best practices to enhance efficiency and customer service. Document and update standard operating procedures (SOPs). Technical Knowledge: Stay up-to-date with IT industry trends and technologies. Provide technical guidance and expertise to team members when needed. Assist with complex technical issues and escalations. Reporting and Metrics: Generate reports on service desk performance, including ticket volumes, response times, and resolution rates. Analyze data to identify trends and areas for improvement. Prepare regular reports for management. Vendor and Asset Management: Manage relationships with IT vendors and service providers. Assist in procurement and asset management activities as necessary. Security and Compliance: Ensure compliance with security policies and procedures. Assist in incident response and security-related tasks as required. General Responsibilities: Maintain and update configuration documents. Maintain assets and software licenses/subscriptions. Vendor coordination and support

We are looking for a Global Service Desk Tech with 5+ years of experience in Service Desk to perform installation, analysis, trouble shoot and fix end user issues. Requirements: Experience in Desktop Support such as OS Issues, Network file and printing support, Desktop Applications, Operating System, application and peripheral device drivers. Familiarity with Performance Issues. Proficient in OS, installation of standard products like Microsoft Office, Adobe etc. Experience in Remote desktop support for Gates VPN users. Software Installation and Configuration. Experience in OS/ standard software issues and installation. Understanding of Network Configuration and Troubleshooting such as Network connectivity issue, Network share access, User Administration, Account unlock, Password reset, modify user details, User provisioning / de-provisioning, Email Client Issues, Mail client configuration, Mobile devices such as Smartphones, tablets, etc. configuration and trouble-shoot based on documentation from Gates. Experience in Antivirus such as Antivirus install and update. Familiarity with Service Provider to perform the following functions to facilitate and manage the processes of the Service Desk. Attending the operational phone and video conference meeting as required by Gates. Expertise in Incident management using Gates processes. Issue management and resolution using Gates ticketing system. Analyse, resolve issues and Document resolved issues. Communicating the closure of issues and update the knowledge repository Escalating issues to other support teams. Understanding of Severity 1 and 2 and business critical incidents will be documented and transferred to the appropriate vendor or Gates support team via a direct phone call. Experience in Service Desk to follow the escalation process and transfer the incident via phone until they have successfully contacted the appropriate team or escalated to Gates IT management. Raise ticket with Gates vendors and use vendors ticket system as required. Direct application tickets to Gates team and follow ticket management Process. #LI-MK2

Job Type RE Location -SONGHAD Qual- Graduate Installation,Application support ,o365,ticketing tool,L1 network,responding to user tickets regarding hardware, software, and networking issues. Assisting users with installing applications and computer peripherals. Diagnosing problems by asking targeted questions and conducting remote troubleshooting. Providing step-by-step instructions to resolve issues. Documenting technical issues and solutions in logs. Escalating unresolved issues to higher-level support personnel. Following up with clients to ensure their systems are functional. Creating technical documentation and manuals.

Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor s needs at Amazon. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with key vendor partners for the group of vendors handled. Support the launches of new programs and features. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain 2+ years of experience interacting with customers/stakeholders 1+ years of program or project management experience Experience using data to influence business decisions Knowledge of advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions Excellent business communication and interpersonal skills Ability to work independently and in a team environment Fast learner and ability to deal with ambiguity Knowledge of macros and data analytics Ability to drive process or procedure improvements Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts.

Commercial Sales Manager - Pune Opening: 1 Nos. Job ID: 109643 Employment Type: Full Time Reference: Work Experience: 2.0 Year(s) To 5.0 Year(s) CTC Salary: 5.00 LPA TO 6.00 LPA Function: Sales / BD Industry: Real Estate/Property Location: Pune Posted On: 04th Jun, 2025 Share On WhatsApp Share LinkedIn Share Facebook Share Twitter Job Description: Responsibilities: Organize and conduct site visits for investors/end 8 10 visits/week users Manage documenta on & nego a on un l Full cycle ownership Coordinate with internal marke ng/telecalling team Lead-level follow-up and conversion Track market trends, pricing, yields & absorp on rates Fortnightly intelligence Candidate Profile Must-Haves Background: Must have worked in commercial sales/leasing at: IPCs (JLL, CBRE, Colliers,Cushman) OR large brokers (PropTiger, Square Yards, Anarock) OR developer commercial sales team Segment: Sales of o ce units, retail shops, investment properes Market Knowledge: with Pune CRE hotspots: Baner, Balewadi, Viman Nagar, Wakad,Kharadi, SB Road Experience Familiar : Clients Handled SME owners, doctors, investors, professionals, family o ces Skills: Good negotiation, objec on handling, ROI discussion Tools: Google Sheets, WhatsApp Business, CRM Include your experience in: Projects/Locations handled Ticket sizes closed Firms worked at (men on if IPC, top broker or developer) Benefits: Salary + Incentives 10% brokerage earned on each transaction Working Days 6 days/week (includes Saturday-Sunday; 1 weekday o ) Key Skills : Sales Commercial Sales Commercial Property Sales

Public Key Infrastructure (PKI) Basic understanding of certificate-based authentication principles, including the use of digital certificates, private/public key pairs, and smart card technology. Familiarity with the process of validating user identity using certificates and the role of certificate authorities (CAs). Experience troubleshooting hardware (E.g., card readers) and software issues on Windows and/or Mac laptops. Familiar with Cryptographic concepts (E.g.,- symmetric/Asymmetric encryption, digital signatures). Good experience on technologies like (E.g., - MS ADCS, OpenSSL, Venafi),external vendors (GoDaddy, DigiCert etc..) Extensive knowledge on SSL/TLS ,OCSP ,AIA,CDP concepts. Good to have scripting or automation (PowerShell) experience. Types of signing the certificate (Secure email, document signing, code signing, excel signing). Manage the lifecycle of digital certificates, including issuance, revocation, renewal. Good understanding of HSM(Hardware Security Module). CRL Renewal process /CRL and delta CRL concepts. Configure and maintain NDES(Network Device Enrollment Services) to support certificate enrollment for mobile devices /Intune/mas360,Troubleshooting NDES related issues. Manage root and issuing CA key ceremonies. PKI architecture ,CP(Certificate policies ) ,CPS(certificate Practice Statement) documents. Good knowledge on wild card certificates. Additional skills in PCI DSS(payment card industry data security standard) Good understanding of HSM in PCI DSS Knowledge on Types of Tokenization (Token generation, Token storage, Token retrieval) Review and validate software requests and tickets. Strong problem-solving skills and attention to detail. Excellent interpersonal and communication skills, both written and verbal. Ability to explain technical concepts to non-technical users in a clear and patient manner. Experience with help desk or ticketing systems is a plus. Prior experience in IT support, desktop support, or a similar technical support role preferred Desired/ Secondary skills Documentation and Best Practices: Maintain documentation for configurations, processes, and best practices Troubleshooting: Good to Have remote troubleshooting techniques, Skills, Knowledge of PKI & Change Management process. Customer service-oriented Domain Manufacturing (COREMFG) Max Vendor Rate in Per Day (Currency in relevance to work location) INR 6500 Per Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Swati Joshi swati.joshi06@infosys.com ; Santosh Karne karnesanthosh.kumar@infosys.com Client Interview / F2F Applicable No Work Location Pan India ( all Major Cities ) Pune, Mumbai, Delhi, Noida, Bangalore, Hyderabad, Chennai, and Kolkata. Start date 05 June 2025 WFO/WFH/Hybrid WFO As per Company Policy BG Check (Pre/ Hybrid/ Post onboarding) Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO YES. 3 Rotating Shifts.

Job Title: Jira Atlassian L2 Support Engineer Location: Gurugram Working hours: 2pm to 11pm and 3pm to 12am Employment Type: Full-time Work days : Monday to Friday (5 days working from office) Job Summary: We are looking for an experienced and detail-oriented Jira Atlassian Level 2 Support Engineer to join our IT support team. This role is responsible for providing advanced technical support for Atlassian tools (primarily Jira, Confluence, Bitbucket), handling escalations from L1, and ensuring optimal performance, configuration, and usability of the Atlassian ecosystem Responsibilities: Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools. Investigate and resolve issues escalated from Level 1 support in a timely manner. Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence. Monitor system performance and health, identifying and resolving issues proactively. Assist in user and group management, project configurations, and automation rule setups. Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools. Maintain documentation for common issues, solutions, and configuration guides. Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed. Assist in plugin installations, upgrades, and minor tool customizations. Participate in Atlassian system maintenance and patching activities. Requirements: 2 4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration. Solid understanding of Jira project schemes, workflows, issue types, and permission models. Familiarity with Jira Service Management (JSM) and Confluence administration. Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, etc.). Ability to read and analyze log files (Jira logs, application logs). Basic scripting knowledge (e.g., Groovy, JQL, or Bash) is a plus. Experience with incident management tools and ticketing systems. Familiarity with REST APIs and integration troubleshooting is a bonus. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work under pressure and prioritize tasks effectively. Team player with a customer-centric mindset. Preferred Qualifications: Atlassian Certified Professional (ACP) certification is a plus. ITIL Foundation or similar certification is desirable. Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law. ",

Position Title: Manager HR Ops- GR-04199084- JR153202 Job Family: HRS > HR Operations Shift: Job Description: Job Title Manager HR Ops Requirement Type Full-Time Employee Job Location Bengaluru Requirement Level I12 Hiring Manager Director Global HR Service Delivery Primary Skill HR Ops India Business Corporate Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION You will be aligned with our Human Resources department and help us in the function that is crucial for the organization that deals with the people and their queries which includes pre onboarding, background check performance management, HR Ticketing, exit, moreover entire employee life cycle from hire to retire and organization development and culture. You will be part of HR Operations team which is responsible for providing backend HR services to business, and is required to complete varied tasks in this area and operate within set guidelines under the direction of the Talent Center Policies on Employee life cycle You will be managing all the automation work from HR Ops perspective for India region. The role exercises consistent judgement and discretion with work directly related to management policies and the general operations of the business JOB RESPONSIBILITY Responsible for developing and directing the service-related activities for the HR Solutions contact center (Associate Resource Center). Primary duties may include, but are not limited to: Designs, develops, and implements customer service programs with a focus on service excellence and customer satisfaction. Partners with HR Solutions leaders and HR Business Partners to coordinate coverage, develop special training, and support HR business objectives. Identifies opportunities to enhance processes and associate communications to positively impact call and email volumes. Develops and implements complaint resolution procedures and ensures area is appropriately trained and staffed to respond to fluctuations in call and email volume. Develops short and long-term customer service objectives and monitors procedures to ensure these are met. Hires, trains, coaches, counsels, and evaluates performance of direct reports QUALIFICATION MBA in Human Resource EXPERIENCE 12+ years of relevant experience and 5 years of leadership experience; or any combination of education and experience, which would provide an equivalent background. SKILLS AND COMPETENCIES Strong analytical skills and proficiency working in HR operations for India region. Excellent negotiation, communication, and interpersonal skills. Experience with entire process of pre onboarding, onboarding, background checks, exits, HR ticketing system, problem solving & HR compliance. Knowledge of industry trends and market dynamics. Ability to work collaboratively in a team-oriented environment. THE CARELON PROMISE Aligning with our brand belief of limitless minds are our biggest asset , we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Job Type: Full time

We help the world run better What youll do Owns and manages concurrent SRs in a ticketing system. Provides solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP applications. Adheres to KPIs, especially responsiveness SLAs and productivity goals. Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Maintains personal broad knowledge of product area and deep component expertise. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations. Collaborates with global support engineers across the product area to drive positive customer outcomes. Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents. Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts All other duties as assigned What you bring Bachelor s or Master s Degree with a technical discipline or a minimum of 1-2 years of experience in Support, Software Development, IT, or Quality Assurance Mandatory 4-10 years of experience with one or more of the following: Positive attitude and passion towards Customer support Knowledge of SAP Ariba Network solution integrating the buyer and suppliers is most preferred Knowledge of SAP Materials Management (SAP MM) and ABAP is most preferred. Experience with one or more of the following: Writing SQL queries Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Analyzing logs based on error codes Reading Java and object-oriented programming Reading JSON (JavaScript Object Notation) XML, including SOAP and HTM Fiddler and/or Soap UI applications Troubleshooting and debugging common web-browsers HTTP and security SSO (Single Sign-on) technologies, particularly SAML Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally At least 4-7 Years working with an enterprise cloud application preferred Desireable Experience in a previous technical support or customer service role Experience working with SAP Supply Chain Collaboration solutions. Experience working on SAP MM module Meet your team As part of the Business Network for Supply Chain, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on Business Network for Supply Chain Collaboration and SAP ERP(MM) system #SolutionSupportEngT2, #SolutionSupportEngT1 Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427065 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427065 Posted Date: Jun 3, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Manage multiple Salesforce ticketing queues. Create necessary Salesforce reports. Develop Salesforce dashboards. Ensure the team utilizes Salesforce efficiently to streamline customer communication and business processes. Use Salesforce queues to communicate and assign tasks to relevant partners. Maintain strict HIPAA-compliant confidentiality with all client-related data. Answer basic billing questions through ticketing queue. Assess and analyze customer A/R status and provide updates with clear & detailed notes A/R work as requested Special projects as needed Proficiency in Salesforce, including creating reports, dashboards, using Chatter, and managing ticketing queues. Basic billing experience (billing and or payment posting) Experience managing the A/R process for clients. Strong communication skills with the ability to interact with clients, providers and internal management. Share CV at annu.misra@rsystems.com

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. : Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Key Responsibilities: Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed.

Excellent Sabre, Amadeus and NDC knowledge Strong knowledge of world geography and airlines Understanding of airline alliances, routing, hub cities, partners airlines Ability to create multicity logical routing Construct fares keeping the complex route in mind Good understanding of codeshare, plating carriers, fare family. Excellent NDC pricing and ticketing knowledge Decision to opt for GDS/NDC basis Airline/routes Strong written communication skills for email interaction IRD - Find lower fare on a ticketed PNR keeping the Cabin, Fare type, baggage, seat preference same from old ticket. Strong comprehension skills to understand passenger query and respond Preferred with IATA/Travel Diploma Min 2 years of Experience in Complex GDS Ready to work 24/7 shift environment

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. : Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Key Responsibilities: Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed.

: In Scope of Position based Promotions (INTERNAL only) Job TitleGlobal Reporting - Liquidity Reporting, VP LocationPune, India Role Description It is crucial for the bank to understand how profitable each business activity is, and Finance has a responsibility to precisely understand the resource commitment the bank makes to any given client or transaction e.g., cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Regional Finance, Finance Chief Accounting Office, Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients, and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Overview of the team Liquidity and Treasury Reporting & Analysis (LTRA) is responsible for all internal and external liquidity related reporting and provides analysis and services for other divisions such as Treasury, Risk and Finance to monitor and manage liquidity risk in the bank. LTRA acts in close collaboration with the Banks Treasury division to formulate and execute risk mitigating measures to efficiently manage liquidity risk in the Bank. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Complementary Health screening for 35 yrs. and above Your Key Responsibilities Leading liquidity reporting team responsible for external regulatory liquidity reporting of short term including LCR, sNLP and structural liquidity metrics of ALMM and Funding Matrix . Acting as process owner and champion for strategic sourcing and assessing impact on Liquidity risk reports Developing strong and productive working relationships with stakeholders at a senior level Highlighting operational, regulatory and other risks and taking ownership for sourcing issues and actively participating in their resolution Leading the implementation of innovative business change solutions including Deutsche Bank wide initiatives. Monitoring performance against agreed metrics (Service Level Agreements, Key Performance Indicator's, Key Reporting Indicator's) Working with the wider team to identify and execute continuous improvement initiatives that deliver both incremental and step changes in performance, process effectiveness. Active participation and support the business strategy, plans and values at all levels. Driving high performance through effective career management and development of direct reports Proactively managing tough people decisions and addressing individual performance issues where necessary to drive high performance. SME assisting teams in addressing queries from regulators/stakeholders and taking initiative for strategic fix. Engage with internal stakeholders across Treasury, Liquidity Risk Management and TDI(IT) teams. Lead governance/review forums to present and explain reconciliations including feeds and metrics. Performance of quality checks and reviews to ensure accurate and complete report production. Ensure standardization and streamlining of processes and implementation of governance framework around the same. Implementation and periodic review of a robust control framework for the processes and ensure adherence. Supporting Treasury Liquidity Management on Franchise initiatives/projects. Leading team in complying with audit requirements regarding data quality and control. Your Skills and Experience The candidate must be a highly motivated and highly performing individual. Candidate/ Applicant must be able to handle all levels of complexity in their product coverage or area under control, be able to multitask with relative ease and be flexible enough in shifting workload in accordance with changing priorities and be comfortable dealing with a sometimes stressful and fast-paced month end priority-driven environment. Candidate/ Applicantis expected to have demonstrated experience of working with multiple teams in a matrix organization. 16+ years working experience (preferably in Finance teams of banks, securities firms, investment banks or professional accounting / audit firms or in a similar capacity in a BPO / KPO center). Prefer knowledge of trading products, their valuations and control processes. Prior experience in a controllership role would be highly valuable. Soft Skills Communication Ability to communicate effectively (oral & written) Analytical abilities Displays a high degree of control awareness. Attention to detail and big picture view. Strong analytical / business problem-solving skills Time management skills Well organized & able to logically present results of work Ability to work under pressure and to deadlines. Ability to manage own time Drive and Motivation Passion for change Drive process improvement Diligent, thorough, shows initiative and is proactive. Ability to challenge status quo. People Management Ability to coach and mentor team. Education / Certification Qualified Accountant- CA/CPA/ACCA/MBA or Postgraduate in Commerce How we'll support you Training and development to help you excel in your career. Flexible working to assist you balance your personal priorities. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm l We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.