2005 Ticketing Jobs - Page 5

Ways of Working - Employees will work from the office (Bangalore). About Swiggy Swiggy is India s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. Job Responsibility: Validate payment files and ensure timely release of regular payouts. Perform monthly analysis of credit periods and payable days. Publish dashboards for Operations and Business teams, covering ticketing, invoice rejections, and related metrics. Liaise with both internal and external stakeholders to resolve issues and streamline processes. Lead internal automation projects aimed at improving efficiency and accuracy. Ensure prompt resolution of vendor queries through coordination with cross-functional teams. Lead the design, configuration, and rollout of new initiatives to enhance productivity and process efficiency. Manage month-end and operational accounting activities, ensuring accurate reporting. Facilitate communication, training, and change management to embed internal controls in day-to-day operations. Establish robust checks and controls aligned with the accounting calendar. Drive cross-functional initiatives, leveraging strong influencing and interpersonal skills. Desired Skills: Non - CA with at least 5+ years of experience in a similar role. Strong knowledge of Finance; P2P (preferably in the FMCG sector) Familiarity with accepted accounting principles and their application Knowledge of leading controls design, validation and remediation efforts Exposure in project implementation of transformation automations. Experience in Team Handling .

Job Title: IT Helpdesk Executive Location: Sector 16, Noida Experience: 1 3 Years Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented IT Helpdesk Executive to join our team. The ideal candidate will be responsible for providing technical support across the organization, managing IT assets, handling OS installations (Windows/Ubuntu), maintaining IT inventory, supporting the HRMS portal, and coordinating with vendors for IT-related requirements. Key Responsibilities: Install, configure, and troubleshoot Windows and Ubuntu operating systems on employee devices. Maintain and update IT asset records , including laptops, desktops, networking equipment, and peripherals. Manage and track IT inventory issue and return of hardware/software assets. Provide first-level support for hardware and software issues faced by employees. Administer and support HRMS portal access , configurations, and user issues related to IT. Coordinate with external vendors for procurement, repair, and maintenance of IT equipment. Ensure proper documentation of IT processes, asset movements, and support logs. Implement and maintain basic IT security practices (antivirus, updates, backups, etc.). Assist with onboarding/offboarding of employees from an IT standpoint (email setup, system provisioning, etc.). Requirements: Diploma or Bachelors degree in Computer Science , IT , or a related field. 1 3 years of hands-on experience in a similar IT support/helpdesk role. Strong knowledge of Windows and Ubuntu operating systems. Familiarity with IT asset and inventory management tools or spreadsheets. Experience in handling HRMS portals from an IT support perspective. Good understanding of basic networking concepts (LAN, Wi-Fi, IP configuration). Excellent communication and problem-solving skills. Ability to multitask, prioritize, and work independently. Preferred Qualifications: Experience working in fast-paced startups or mid-size organizations. Exposure to ticketing systems or helpdesk tools is an advantage. Familiarity with data protection, privacy, and IT compliance policies.

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio s next Technical Support Engineer 2 About the job This position is needed to support our customers use of Twilio s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject-matter expert for Twilio s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures. Responsibilities In this role, you ll: Work on messaging email cases submitted by both individual developers and major brands. Assist customers with troubleshooting message deliverability issues and debug customer code. Speak with a customer on the phone and chat in order to guide them through the development of their SMS application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems to assist in process betterment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bilingual English & Japanese (both written and spoken), Kanji (Japanese writing) proficiency required Bachelor s degree or equivalent work experience 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software A firm understanding of the technology stacks common to the Web ecosystem. Functional knowledge of general-purpose programming languages. Strong problem-solving and technical troubleshooting skills Ability to professionally and diplomatically address customer concerns and provide concise feedback. Ability to de-escalate tense/tough customer situations in a live environment. Excellent reading comprehension, listening, and writing skills. This role has APAC hours between 6:30AM - 3:30PM (IST) Desired: Previous exposure or knowledge of Twilio products. Coding experience in any language. (reading and debugging) Previous experience with JIRA or a similar ticketing system. Location This position would be located in remote India (Karnataka, Maharashtra, Tamil Nadu, Telangana & Delhi) What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Application Support Engineer Hyderabad, India Hybrid Save job Job ID: 17501 Date posted: July 23 2025 Category: Technology Job Level: Senior Officer Application Support Engineer ABOUT US: We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com Alter Domus is currently seeking an Application Support Engineer to join our team. This is a highly visible position that will require daily interaction with business users to provide support for troubleshooting and resolving issues, handling ad hoc service requests, and managing releases. You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. This is a unique opportunity to participate in a stable and fast-growing business which has a demonstrated track record of career advancement and rewarding talent. Responsibilities: Provide Level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues. Adhere to established Service Level Agreements (SLAs) for response and resolution times, ensuring timely and effective support for all user inquiries and issues. Serve as the primary point of contact for Saas users, Service Delivery and Onboarding teams regarding support needs. Utilize ServiceNow to monitor the support queue and document all product support issues raised. Perform high level and detailed data analysis of financial data from private equity clients from a variety of sources, including General Ledger systems, Excel spreadsheets, and proprietary or legacy systems and aligning to the CapAssure data formats and database structures. Be part of a global and dynamics Applications Services team. Collaborate with software development team to research and identify permanent solutions to recurring issues. Understand underlying data models in the system to troubleshoot and track down anomalies/issues. Execute, maintain, and enhance existing SQL queries for everyday system configuration requirements across various client deliverables within the product pipeline. Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions. Maintain and update technical knowledge documentation. Exhibit a customer-oriented attitude; our associates understand that putting customers first is part of the team s DNA. Demonstrate the ability to progress your technical and business skills. Provide accurate and timely resolution of issues, escalating when necessary. Occasionally participate in the resolution of high-severity issues that arise outside of normal business hours, as needed. Escalate and communicate outage notifications in a timely manner to internal users. Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate. Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability. YOUR PROFILE: What we ll look for on your CV: Bachelor s in Computer Science, Engineering, or a related field, or equivalent work experience. Experience in the Financial Services industry is highly desirable. 3+ years of proved experience in supporting software applications (ideally in the finance sector). Experience with Service Now or any ticketing tool, writing and executing SQL queries against relational databases. Proficient in Python, PowerShell, and SSRS. Experience working with JSON data structures. Experience working with Service-Now. Excellent academic background with strong critical thinking, communication, and collaboration skills. Highly analytical with strong problem-solving abilities. Proficiency in English (verbal and written). Strong experience with Microsoft SQL Server, including SQL and stored procedures. Bonus Skills/Experience: Familiarity with C#, ASP.NET/MVC, HTML, JavaScript, CSS, .NET 4.5 or later. Experience debugging software in an integrated development environment. Familiarity with Redmine, Jira, or other modern project/issue management systems. General understanding of object-oriented programming. Knowledge of SQL query optimization techniques and indexing strategies to enhance database performance. WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: ) #LI-HYBRID Save job Share this job Hyderabad, India Jul. 23, 2025 Hyderabad, India May. 20, 2025 Hyderabad, India Jul. 22, 2025 No previously viewed jobs Our stories Amanda Donohue, Senior Manager, Cork Think ahead to five years time and where you would like to see yourself. That s what I did and Alter Domus offered me the right path. Aristidis Halikias, Managing Director, Chicago Many might think that the financial services industry is primarily numbers and math, but I believe we are a people business. The people at Alter Domus make it what it is, and we have some of the best in the entire industry. Carla Walmsley, Senior Manager, Jersey Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Shania Galea, Corporate Services Officer, Malta As a junior, I learn a lot from all colleagues around me. In addition, the AD Academy keeps on providing us with all the training we need. Join our talent community Already a member? Log in here Email Address First Name Last Name Country Code Phone Number Upload your CV/Resume below Remove Interested In Please select a category or location option. Click Add to create your job alert. Job Category Location Opt-in Promotion

Job Title: Lead Infrastructure Operations & Services Job Code: 10610 Country: IN City: Mumbai Skill Category: IT\Technology Description: Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com Key Responsibilities and Duties: Drive modernization of the application development community by implementing automation and SRE practices to reduce friction and improve reliability. Manage stakeholder engagement by providing cloud SME capabilities for the user community. Champion established best practices for the use of cloud across a wide range of use cases and consumption models. Effectively develop and maintain robust Infrastructure as Code and other automation artifacts for infrastructure deployment, common tasks and to help resolve technical problems. Provide platform management & support coverage for the Cloud platforms & automation under remit Act with a sense of urgency when issues arise, engaging relevant parties to assist with troubleshooting and investigating of problems until a resolution is reached. Work in hybrid environment with applications being hosted internally and on cloud platforms. Work collaboratively and effectively with peers, management, and leadership teams. Ensure clear & detailed documentation/runbooks/user guides for automation solutions & processes being defined Required Skills: 35 years of IT Infrastructure experience working on Infra Platforms and Public Cloud (AWS) 35 of handson experience with automation technologies to build, deploy, and integrate infrastructure and applications (e.g. Terraform, AWS CloudFormation, Ansible) Proficiency in Python & Ansible to drive automation, integration with Cloud Provider APIs Strong experience of managing cloud platforms & onpremise infrastructure using established IAC technologies (Terraform and Terraform Enterprise) and practices . Experience with code repos (Git), project tracking (Jira) and ITIL Ticketing (ServiceNow) systems, GitOps frameworks. Strong analytical skills and a solid understanding of the software development lifecycle. Ability to work in a fast paced and challenging technical environment, with the aim of producing meaningful results for the business Exposure to Jenkins based CI/CD pipelines & automated deployment constructs Desirable Skills Japanese language skills

BMC is looking for a Scrum Master to join our amazing global team! In this role, you will lead our team in embracing agile methodologies, particularly Scrum, to optimize our processes and deliver high-quality solutions to our stakeholders. Youll be an Experienced Scrum education leader and trainer, sharing best practices and empowering our team members to excel in their roles. You will also work closely with cross-functional teams and stakeholders to ensure that our projects align with business objectives and deliver value to our users. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on team progress and performance. Support the team in achieving their goals and delivering high-quality products that meet customer needs. To ensure youre set up for success, you will bring the following skillset & experience: 6+ years of experience as a Agile Professional in software development environments. Certified Scrum Master (CSM) / Professional Scrum Master (PSM) certification / equivalent certification Experience with agile tools and software, such as Jira, Confluence, or similar. Lead Sprint Planning, Review, and Retrospective meetings across multiple teams, promoting Agile best practice Develop strategies to prevent common impediments and work across multiple teams to maintain focus on Sprint goals. Conduct advanced coaching sessions across multiple teams, focusing on improving efficiency and adopting best Agile practices Analyze improvement efforts across several teams, synthesizing feedback to drive larger process enhancements. Advise Product Owners on backlog management strategies for several teams, optimizing for efficiency and value delivery. Coordinate with engineering leads to implement Agile Engineering practices across several teams, ensuring practices are understood and adopted. Demonstrate advanced stakeholder management strategies, influencing and negotiating across several teams to meet both team and stakeholder needs. Demonstrate advanced coaching skills, actively contributing to the professional development of team members and promoting a culture of continuous improvement across Balance multiple projects, demonstrating effective time management Whilst these are nice to have, our team can help you develop in the following skills: Experience working in enterprise software companies. Technical background in software development or related field. Familiarity with modern software development practices, including DevOps, CI/CD, and test automation. Additional certifications in agile methodologies or related fields.

XploreLogic is looking for Technical Support Engineer to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to customer inquiries and issues promptly via email, phone, or online channels Provide technical assistance and troubleshooting for product-related problems Problem Resolution:Diagnose and resolve technical issues reported by customers, ensuring timely and effective solutions Document and track customer issues using a ticketing system Product Knowledge:Develop and maintain a deep understanding of our products and services Stay informed about updates, new features, and industry best practices Collaboration:Collaborate with cross-functional teams, including development and quality assurance, to resolve complex technical issues Provide feedback to improve product functionality based on customer interactions Documentation:Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support documentation Document troubleshooting steps and resolutions for common issues Customer Education:Educate customers on product features, best practices, and self-service options Conduct training sessions or webinars to enhance customer understanding Requirements:Bachelor's degree in a relevant technical field or equivalent experience Proven experience in a technical support or customer service role Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment

The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders, and end users updated. Responsible to escalate to service teams, senior management, and exec leaders to ensure appropriate awareness, engagement, and focus. Produces accurate and timely communications tailored to relevant audiences (Senior Leaders and internal Stakeholders). Build and evolve the practice of Incident Management across GTDA, developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally. Problem Management: Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement. Conducts major problem investigations, driving the identification of root causes and ensuring the implementation of permanent fixes. Collaborates with DevOps and SRE teams to analyze incident trends, identifying patterns and underlying issues to prevent future incidents. Drives the implementation of problem management best practices and continuous improvement initiatives across the organization. Utilizes root cause analysis methods and frameworks such as the Five Whys, Fishbone (Ishikawa) Diagrams, Failure Modes and Effects Analysis (FMEA), and Kepner-Tregoe Problem Analysis. General Responsibilities: Applies ITIL (Information Technology Infrastructure Library) best practices for incident problem management to ensure systematic and structured processes. Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies. Impact Youll Make: Qualifications: Bachelor s degree or higher in Computer Science / Information Systems or a related field / work environment. Strong leadership, project planning, communication, and execution skills with the ability to lead by influence rather than reporting line during and after Major Incidents that have the potential for significant business impact, remaining calm, professional, and focused in high-pressure situations. Ability to communicate complex technical issues clearly and effectively to non-technical stakeholders and executive leadership. Strong proficiency and experience in technical troubleshooting, with broad expertise in core infrastructure technologies both cloud and on-premise (e.g. server, compute, storage, network, authentication, databases). Understanding of cloud-native tools and architectures, such as Kubernetes, Docker, and microservices Familiarity with Site Reliability Engineering (SRE) principals and practices, including service level indicators, service level objectives, and error budgets. Experience with monitoring and observability tools like Prometheus, Grafana, or Splunk to track system performance and identify issues. Knowledge of IaC tools like Terraform, CloudFormation, or Ansible Expert with root cause analysis methods and frameworks such as the Five Whys, Fishbone (Ishikawa) Diagrams, FMEA, and Kepner-Tregoe Problem Analysis. Experienced user of a trouble ticketing system (BMC Remedy, JIRA Service Management, or similar). Requirements: Flexibility to work within a Follow the Sun global shift ROTA, covering local daytime hours, including holidays and weekends, on a rotational basis. Ability to be on-call as part of an on-call rotation shared across all team members. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Advisor, IT Support

Work on Contracting with Hotels and DMCs Handle end to end responsibility of Tour operations. Coordinate between Sales team, Trip leaders and Suppliers Booking hotels, transportation, flights, and assisting customers on visa documentation Following up with hotels for renewal, new contracts, rate negotiation and special requests Identify key markets and develop new itineraries suitable for our client base Research new hotels, restaurants, activities and local suppliers Requirements Any graduate/post-graduate with minimum 6-12 months experience in a similar role. Prior experience of international travel operations Basic knowledge of ticketing and visa Have good networks with DMCs and international suppliers Passion to pursue a career in travel. Open to work in a fast paced startup Degree in Hospitality, Travel, Tourism, Business or relevant field is a plus (not compulsory)

Join us in revolutionizing airport ecosystems and shaping the future of aviation Job Category: Experience: Job Location: Positions: Operational Excellence Maintaining wireless services without any issues (Login page, OTP, MAC etc .) and attending ASQ surveys Support International Passengers for provisioning coupons and maintain personal Identification data securely Basic Knowledge on Cisco wireless controller monitoring. Calls to be tracked / updated / closed in ticketing tool Ensure Uptime, Availability and Performance of the individual components of the Wi-Fi Infrastructure and the overall service. Monitoring the Access Point Performance Periodically and resolve all the issues as per SLA in coordination with NOC and other internal Teams Cordinating with service provider for resolving ISP related issues. Attending L1 network calls by coordinating with network team Periodic monitoring of the infrastructure and WLC to identify the rogue access points/devices and recommend the action plan to trace and eliminate the Rouge APs Resolution of calls to be done as per Passenger satisfaction. Maximize the usage of tool monitoring to drive productivity improvement in operations and sharing reports. Learning skills-On new Technology and networks Latest Network architecture and devices Basic network troubleshooting on networks/Wi-Fi Educational Qualifications Graduation/ Any Degree / Three Years Diploma Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Saleshandy is a leading SaaS-based cold email outreach software that helps SDRs scale their email outreach and enhance deliverability. With 70% of our customers based in the US and UK, we are a globally recognized brand that enables sales teams to generate meetings consistently and productively. If youre passionate about sales, love a good challenge, and thrive in a fast-paced environment, we want you on our team! What Youll Do: Own the Full Sales Cycle Manage deals from first contact to close, ensuring a seamless buying experience. Qualify & Convert Leads Work with SDRs to identify high-potential leads and convert them into paying customers. Conduct Sales Demos & Presentations Showcase the value of Saleshandy through engaging, consultative demos. Build & Maintain Customer Relationships Foster long-term partnerships to foster revenue expansion. Negotiate & Close Deals Handle objections, pricing discussions, and final negotiations to seal the deal. Upsell & Expand Accounts Identify opportunities to increase customer lifetime value. Work with the product team to improve based on customer feedback. What You Bring: Skills: Proven track record of crushing sales targets. Outstanding communication and interpersonal skills. Savvy with saas software and KPIs. Thrives in a fast-paced, dynamic setting. Why Youll Love Saleshandy: Innovative Environment: Be part of a forward-thinking company that values creativity and fresh ideas. Career Growth: Skyrocket your career with ample opportunities for professional development and advancement. Global Impact: Make a difference by working with a diverse, international customer base. Supportive Culture: Join a collaborative and inclusive work environment where teamwork and mutual respect are at the core. Other Perks: Personal Development an annual budget for books, courses, and conferences Medical Insurance we offer health insurance allowance to all teammates Annual team retreats to amp up the entire teams energy every year, we take a retreat and you will decide on the place. Check out our off-site trip to Udaipur! Disclaimer: Be prepared to juggle between net cashflow, MRR, ARR, ARPA, ACV and many more saas metrics We operate as a low-ticket size, touchless conversation SaaS, with customers starting at $39/month and scaling up to $40k annual contracts. Our product attracts 5,000 signups for free trials every month, a good mix of founders, SDRs, Sales leads, freelancers, individuals, agencies, businesses, giants, and free-credit seekers. It requires you to work from the Ahmedabad location. If youre ready to take your sales career to the next level and make a real impact, we d love to hear from you! Hit apply, and well be on it!

About the Role We are seeking a highly motivated and focused IT Support Engineer to join our dynamic IT team. In this role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our internal IT systems and infrastructure. You will play a crucial role in maintaining productivity by resolving technical issues efficiently and effectively, contributing to a positive and productive work environment. What Youll Do: User Support & Troubleshooting: Provide first and second-level technical support to employees for hardware, software, network, and system-related issues, both in-person and remotely. Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment. Software Support: Assist users with common business applications (e.g., Microsoft 365/Google Workspace, communication tools, productivity software) and troubleshoot software-related problems. Network & Connectivity: Diagnose and resolve basic network connectivity issues (LAN, Wi-Fi, VPN) and assist with network device configuration. System Administration: Manage user accounts, permissions, and access rights in various systems (e.g., Active Directory, cloud-based identity providers). Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting guides, and knowledge base articles to empower users and streamline support. IT Asset Management: Assist with tracking and managing IT assets, including inventory, procurement, and decommissioning. Security Awareness: Promote and enforce IT security best practices among employees, assisting with basic security configurations and incident reporting. Collaboration: Work closely with other IT team members, vendors, and departments to escalate complex issues and ensure timely resolution. Onboarding/Offboarding: Support the IT aspects of employee onboarding (setting up accounts, equipment) and offboarding (account deactivation, equipment retrieval). What Youll Bring: Education: Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 3+ years of experience in an IT support, help desk, or desktop support role. Technical Skills: Strong proficiency in troubleshooting and supporting Windows and macOS operating systems. Experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) or Google Workspace. Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and troubleshooting basic network connectivity. Experience with Active Directory or other identity management systems for user and group management. Knowledge of ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow) and ITIL principles. Basic understanding of cybersecurity principles and best practices. Soft Skills: Excellent communication skills (written and verbal), with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical abilities. Exceptional customer service orientation and a patient, empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills and attention to detail.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Ensure all Scrum ceremonies are followed, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Scrum principles, practices, and methodologies. Develop and assess agile analytics, focusing on flow metrics for continuous improvement. Lead process enhancement efforts, identifying and resolving flow bottlenecks. Identify and remove impediments that obstruct the team's progress and productivity. Collaborate with other Scrum Masters and Agile Coaches to share best practices and lessons learned. Monitor project metrics and provide regular updates on team progress and performance. Support the team in achieving their goals and delivering high-quality products that meet customer needs. To ensure youre set up for success, you will bring the following skillset & experience: 6+ years of experience as a Agile Professional in software development environments. Certified Scrum Master (CSM) / Professional Scrum Master (PSM) certification / equivalent certification Experience with agile tools and software, such as Jira, Confluence, or similar. Lead Sprint Planning, Review, and Retrospective meetings across multiple teams, promoting Agile best practice Develop strategies to prevent common impediments and work across multiple teams to maintain focus on Sprint goals. Conduct advanced coaching sessions across multiple teams, focusing on improving efficiency and adopting best Agile practices Analyze improvement efforts across several teams, synthesizing feedback to drive larger process enhancements. Advise Product Owners on backlog management strategies for several teams, optimizing for efficiency and value delivery. Coordinate with engineering leads to implement Agile Engineering practices across several teams, ensuring practices are understood and adopted. Demonstrate advanced stakeholder management strategies, influencing and negotiating across several teams to meet both team and stakeholder needs. Demonstrate advanced coaching skills, actively contributing to the professional development of team members and promoting a culture of continuous improvement across Balance multiple projects, demonstrating effective time management Whilst these are nice to have, our team can help you develop in the following skills: Experience working in enterprise software companies. Technical background in software development or related field. Familiarity with modern software development practices, including DevOps, CI/CD, and test automation. Additional certifications in agile methodologies or related fields.

Roles & Responsibilities -: Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate. Calling customers as per the SOP to share any important information or to collect payment for fare differences. Collaborating with tech and product teams to raise recurring issues and follow up for fixes. Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets. Verifying passenger details, flight itineraries and payment information to ensure accuracy. Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process. Skills & Qualifications -: 2-4 years of work experience Working knowledge of partner portals & CRMs. Excellent command over the English language. Must be flexible to wo

The Manager & Sr. Manager, Support Team is a senior leadership role responsible for managing a high-performing team of ERP support engineers, ensuring the delivery of exceptional customer experiences and operational excellence. This role is focused on fostering a customer-centric culture, driving team performance, and developing strategies to resolve complex customer challenges efficiently and effectively. The Sr. Manager oversees team operations, including case management, escalation handling, and process improvement initiatives. They act as a key liaison between the support team and cross-functional departments such as Product Management, Engineering, and Sales to ensure alignment on issue resolution and customer satisfaction goals. This role also involves resource planning, performance tracking, and driving initiatives to enhance support workflows and team capabilities. By proactively addressing recurring issues and identifying opportunities for continuous improvement, the Sr. Manager plays a critical role in shaping the support organization s success and its alignment with business objectives. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities: Leadership and Team Management Provide leadership, mentorship, and coaching to a team of support engineers, fostering a culture of accountability, ownership, and continuous learning. Set team performance goals, conduct regular reviews, and develop individualized development plans to enhance skills and capabilities. Ensure the team is equipped with the necessary tools, training, and resources to meet customer needs and resolve cases efficiently. Escalation Management Oversee the handling of escalated cases, ensuring adherence to escalation protocols and Service Level Agreements (SLAs). Act as an escalation point for high-priority customer issues, working closely with cross-functional teams to ensure timely and effective resolutions. Proactively monitor escalations to identify patterns and develop strategies to minimize future occurrences. Operational Excellence and Process Optimization Continuously evaluate and refine support workflows, case triage, and escalation processes to enhance efficiency and improve customer satisfaction. Develop and implement operational metrics (KPIs) to measure team performance, identifying opportunities for process improvement and optimization. Ensure consistent global support coverage through effective resource planning, shift rotations, and on-call schedules. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Partner with Product Management and Engineering to address systemic issues, advocate for product enhancements, and align on customer-focused priorities. Collaborate with Sales and Customer Success teams to understand customer requirements and deliver tailored support strategies. Facilitate cross-departmental initiatives to improve communication and streamline issue resolution processes. Customer-Centric Focus Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, transparency, and high-quality solutions. Actively engage with key customers to address concerns, build trust, and ensure their feedback informs support and product improvements. Monitor customer satisfaction metrics and implement strategies to exceed expectations and enhance loyalty. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Education Bachelor s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certificatio

Job Title: IT Engineer - Dynatrace Integration Specialist Key Responsibilities: Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications. Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking. Guide application teams for o the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users. o the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues. o writing event documentation and incident resolution guidelines o creation of automatic tickets in the Service Now ticketing system. Contribute to the definition of Monitoring Compliancy levels for applications Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance. Qualifications: Proven experience with Dynatrace setup and configuration. Strong understanding of synthetic monitoring and alarm management. Experience with ServiceNow or similar IT service management tools. Problem-solving mindset with a focus on continuous improvement. Experience in a similar liaison role between application and platform teams. Experience in operational application management o troubleshooting user issues and performing root cause analysis o identifying recurring issues and ensuring long-term fixes expertise in setting up alarming for Dynatrace and Splunk for different applications o define and fine tune alerts o integrate Dynatrace alerts in incident management tooling Knowledge of ITIL practices and principles. Soft skills: Excellent communication and collaboration skills. Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly. project management "light skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities Sense of accuracy (in monitoring configuration) Be able to provide support and training to application teams with varying levels of technical expertise.

The role would be responsible for - 1.Ensuring high availability of the platform& infrastructure used FMS/OSS to Orchestrate & manage MCC & WIFI services , supporting cusotmer Day 2. 2. Defining health and best practices across Service Assurance Lifecycle. This involves working with Engineering, Strategic Partners, Strategic internal and external stakeholders to maintain and deliver uninterrupted services for the customers. 3.Build Day-2 Capabilities & support framework by working with NPI for operational readiness (Process, People/Skills and Tools) to provide incubation support to launch, stabilize and scale new services. 4.Drive Automation Journey to achieve proactive monitoring capabilities, auto First level troubleshooting, self help for customers, Anomaly detection via AI/ML, deploying Robotic Process Automation for operational process through key programs. 5. Contribute in developing New flavours of products to serve customers requiring Multi-cloud connectivity solutions. Participate in RFP & SPR discussions to acquire new logos & large deals for the organization. 6. With the objective of evolving an effective Post Sales Service & Support model comprising of comprehensive workstreams and diverse workgroups that are part of Customer Support Engagement - Network Faults and Incident management workgroups for NOC and TAC support, Ensure Service Platform availability; Tier 3 support, TAC function and Focus on continual improvement of the product and processes, along with monitoring capabilities and evolving skills needed for the function.

Key Responsibilities Support the daily operations of critical data Centre facilities globally, ensuring compliance with JLL and LSEG policies and financial regulatory requirements. Coordinate and track preventative and reactive maintenance schedules, including vendor management and contractor oversight. Enforce rigorous access control procedures to maintain site security and regulatory compliance. Maintain detailed records and logs for work orders, incidents, risk assessments, and maintenance activities. Liaising with internal and external technical teams through to request resolution. Assist in incident management by responding to alarms, raising tickets, documenting incidents, and supporting root cause analysis investigations. Ensure operational tasks, such as remote hands activities (racking, patching, cable management, equipment decommissioning), are completed efficiently and accurately. Support internal and external audits by preparing documentation and assisting in compliance verifications. Participate in the improvement of site procedures (SOPs, EOPs, MOPs) and operational best practices. Promote a culture of health, safety, and risk management in accordance with JLL and client standards. Qualifications and Experience Understanding of IT hardware (servers, network devices, storage systems) and data centre environments. Familiarity with DCIM tools and incident management/ticketing platforms. Strong organizational skills with meticulous attention to detail and process compliance. Excellent English communication skills for coordinating with vendors, technical teams, and client stakeholders. Ability to work in a high-pressure, 12/7 operational environment; shift work on rotation may be required. Certifications such as CompTIA A+, Network+, ITIL Foundation, or data centre-specific certifications (e.g., CDCP, CDCMP) are desirable, but not essential.

Magic Holiday is looking for Holiday Consultant (Sales Officers), Tele Marketing Executives to join our dynamic team and embark on a rewarding career journey Customer Consultation: Interacting with clients to understand their travel preferences, budget, and interests. Advising clients on holiday destinations, packages, and travel options. Itinerary Planning: Designing customized travel itineraries that include accommodations, transportation, activities, and excursions based on the client's preferences and budget. Booking and Reservations: Making travel arrangements, such as booking flights, hotels, cruises, and tours. Handling reservations for activities and attractions. Travel Documentation: Assisting clients with travel documentation, including visas, passports, and travel insurance. Ensuring clients have all the necessary paperwork for their trip. Budget Management: Managing the client's budget effectively, helping them find cost-effective options and discounts while ensuring a satisfying travel experience. Destination Knowledge: Staying updated on travel trends and having in-depth knowledge of popular holiday destinations, including cultural insights, local attractions, and unique experiences. Customer Service: Providing excellent customer service throughout the travel planning process and addressing any issues or concerns that may arise during the trip.

Somans Leisure Tours is looking for VISA CONSULTANT to join our dynamic team and embark on a rewarding career journey Provide guidance and assistance to clients in obtaining visas for international travel. Keep up-to-date with immigration laws and regulations. Evaluate client eligibility for different types of visas and advise clients on the best options. Prepare and review visa applications and ensure all necessary documents are submitted. Liaise with consular officers and immigration officials to resolve any issues that arise during the visa application process. Ensure all client information is kept confidential. Manage multiple clients and deadlines. Provide excellent customer service and maintain a positive relationship with clients. Keep accurate records of client interactions and visa applications. Strong communication skills, both written and verbal. Skills Required: Knowledge in handling tourist visa processing for all countries including USA, UK, and Europe Excellent communication skills

Hayal Travel Co is looking for TRAVEL CONSULTANT to join our dynamic team and embark on a rewarding career journey Assist clients in planning and booking travel arrangements. Provide information and recommendations on travel destinations and options. Handle travel inquiries, complaints, and issues professionally. Monitor and report on travel sales performance. Collaborate with travel and tourism teams.

Promote and sell travel packages Work directly with clients to understand their preferences, budget, and travel goals to create personalized itineraries Address client inquiries and concerns, providing expert advice on destinations, travel options, accommodations, and activities Provide guidance to junior consultants, offering training, support, and best practices for improving customer service Help meet sales and service goals for the department by motivating and leading the team

Implement ticketing targets effectively and focus on maximum ticket generation to meet company booking goals. Handle domestic and international ticket reservations using GDS platforms with an emphasis on achieving daily and monthly ticket sales targets. Process ticket cancellations, rebookings, and refunds efficiently. Communicate clearly with clients regarding flight options, fares, and travel policies. Coordinate with airlines, suppliers, and travel partners for booking confirmations. Maintain accurate records of bookings, payments, and customer interactions. Ensure timely delivery of travel documents to customers.Maintain updated knowledge of airline policies, offers, and travel advisories. Qualification Diploma/Degree in Travel Tourism or related field. 12 years of experience in ticketing preferred.

Key Responsibilities: Understand client travel requirements and provide end-to-end travel solutions (flights, hotels, visas, transfers, insurance). Research, plan, and book travel arrangements using GDS (Amadeus or Galileo) and online booking tools. Handle corporate or leisure travel bookings with attention to cost optimization, convenience, and client preferences. Assist in visa documentation and application processes. Maintain up-to-date knowledge of travel trends, airline policies, hotel deals, and destination regulations. Provide prompt responses and resolutions to customer queries or travel-related issues. Coordinate with vendors, airlines, and internal departments for smooth execution of travel services. Ensure compliance with travel policies and approval workflows (especially in corporate travel). Build and maintain strong client relationships, ensuring high levels of satisfaction and retention. Qualifications & Skills: Graduate in any discipline; travel/tourism diploma or certification is a plus. 1-3 years of experience in travel consultancy or agency environment. Working knowledge of GDS (preferred) and online travel portals. Familiarity with visa processing and travel insurance. Excellent communication and customer service skills. Attention to detail, problem-solving ability, and multitasking. Tech-savvy and comfortable using CRM, emails, and travel management tools. Preferred: Experience with corporate clients and understanding of corporate travel policies. Knowledge of self-booking tools (SBTs) and travel expense management platforms.

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team.Desired Skill sets Troubleshooting experience of network, equipment and service level faults Ability to write and present a comprehensive vulnerability assessment report. Understanding of domain and related technologies Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.