To apply to a Varex Imaging position, please create an account and sign-in. CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account . Summary Varex Imaging is seeking an Enterprise Systems Administrator to manage and maintain IT Systems like Servers, Storage, Backup, and cloud infrastructure. You will also work closely with the team to ensure that all systems are running smoothly and that any issues are resolved promptly. The ability to manage time well and maintain a high standard of work is essential. As a member of the IT team, you will play a crucial role in providing support services to end-users and assisting with the implementation of various projects. You will offer assistance with software, hardware, network, and cloud services to ensure smooth and efficient operation. Your contributions will be essential in helping the organization achieve its goals and objectives. Job Description Responsibilities Provide hands-on technical assistance to server and network systems, including provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Independently handle assigned IT service tickets. Be able to diagnose, analyze, and solve complex problems and demonstrate excellent troubleshooting skills. Proactively stay in touch with the business/users and understand their needs. Resolve and respond to questions received via telephone or the Service-Now ticketing system. Understand Change Management 24x7 On-Call Rotation Perform occasional data center hands-on administration duties. Documentation for other business units, incl. other IT teams Work with Site Support and provide training and documentation to them. Help to establish and apply system administration standards. Troubleshoot intricate systems and networking issues down to the bit level and the application layer. Contribute to assigned IT projects. Must have Team Player in a Global Team Willing to travel occasionally. Apprentice Ship/Degree in IT or equivalent. 3-5 years of Experience in IT Infrastructure Systems Support Microsoft 365 Administration Linux Server OS Windows Server OSs Server Hardware Server Trouble Shooting Windows Domains Active Directory and Domain Services IT Infrastructure Monitoring Solution(s) Data Backup/Restore Solution(s) Scripting, e.g. PowerShell Networking Basics ENVIRONMENT AND PHYSICAL REQUIREMENTS Environment and Physical Demands Medium work that will occasionally require the employee to lift/move up to 25 lbs. and occasionally lift more than 30 lbs. to greater than 50 lbs. Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally. Reaching above, below, or above and below the shoulder occasionally. Ability to Travel Travel is usually required as needed. Time Type: Full time Job Type: Regular Work Shift: N/A Pay Rate Type: Salary All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

ROLES RESPONSIBILITIES Reviews alerts generated by SentinelOne and implement appropriate containment and mitigation measures Analyzes payloads using JoeSandbox and escalates to the appropriate team as necessary Collaborates with the Forensics team to conduct threat hunting using identified Indicators of Compromise (IoCs) and Tactics, Techniques, and Procedures (TTPs) Assists the Tiger Team in targeted collections of systems based on identified malicious activities in the clients environment Conducts historical log reviews to support threat hunting efforts and ensures all malicious artifacts are mitigated in the SentinelOne console Examines client-provided documents and files to supplement the SOC investigation and mitigation strategy Stays up to date on the latest Threat Actor Tactics, Techniques and Procedures (TTPs) Conducts perimeter scans of client infrastructure and reports any identified vulnerabilities to the Tiger Team for appropriate escalation Manages client-related tasks within the ConnectWise Manage ticketing system as part of the Client Handling Lifecycle Creates user accounts in SentinelOne console for the client Generates Threat Reports showcasing activity observed within the SentinelOne product Execute passphrase exports as needed for client offboarding Submit legacy installer requests to ensure the team is properly equipped for deployment Provides timely alert notifications to the IR team of any malicious activity impacting our clients Assists with uninstalling/migrating SentinelOne Generates Ranger reports to provide needed visibility into client environments Manages and organizes client assets (multi-site and multi-group accounts) Applies appropriate interoperability exclusions relating to SentinelOne and client applications Performs SentinelOne installation / interoperability troubleshooting as needed Contributes to the overall documentation of SOC processes and procedures Investigates alerts escalated by Analysts (Tier I - Tier II) Escalates alerts to Tier IV as necessary Investigates alerts generated via custom rulesets Attends client calls to provide updates related to alerts seen on a client network, as needed Develops custom SentinelOne interoperability exclusion(s) on client request Contributes to the tuning and recommendation as it relates to the custom rulesets Participates in Handler on Duty (HOD) shifts as assigned to support the Tiger Team(s) client matters Develops internal Training/Process Documentation Contributes ideas or helps build innovations to increase SOC efficiencies Performs client external EDR/EPP threat hunts (Carbon Black, CrowdStrike, etc.) May perform other duties as assigned by management SKILLS AND KNOWLEDGE Advanced understanding of Windows and Unix operating systems Thorough knowledge of EDR capabilities and investigations Advanced understanding of Digital Forensics and Incident Response practices Comprehensive analysis techniques for reviewing large datasets in various formats Strong analytical and problem-solving skills Demonstrated experience in threat intelligence and research Demonstrated experience in malware analysis and reverse engineering Expertise in PowerShell and Python scripting languages Thorough understanding of TCP/IP and OSI Model concepts Thorough understanding of the Incident Response Life Cycle stages (Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned) Thorough understanding of the MITRE ATTCK framework Proven ability to work independently and solve complex problems with little direction from management. Highly detail-oriented and committed to producing quality work JOB REQUIREMENTS Bachelors Degree and 6+ years of IT security related experience or Masters or Advanced Degree and 5+ years related experience Expert experience with Endpoint Detection and Response (EDR) toolsets Advanced experience working on a SOC/CIRT team Ability to communicate in both technical and non-technical terms both oral and written 2+ Information Security Certifications (GIAC, Offensive Security, EC-Council, ISC2) preferred DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified. WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job. PHYSICAL DEMANDS No physical exertion required Travel within or outside of the state Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with Arete salary and benefit policy. FLSA OVERTIME CATEGORY Job is exempt from the overtime provisions of the Fair Labor Standards Act. DECLARATION The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. EQUAL EMPLOYMENT OPPORTUNITY We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry. When you join Arete You ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters. Equal Employment Opportunity We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

ROLES RESPONSIBILITIES Reviews alerts generated by SentinelOne and implements appropriate containment and mitigation measures Proficient in SIEM, with a focus on QRadar SIEM, as well as threat monitoring and hunting within SIEM environments. Analyzes payloads using JoeSandbox and escalates to the appropriate team as necessary Collaborates with the Forensics team to conduct threat hunting using identified Indicators of Compromise (IoCs) and Tactics, Techniques, and Procedures (TTPs) Assists the Tiger Team in targeted collections of systems based on identified malicious activities in the clients environment Conducts historical log reviews to support threat hunting efforts and ensures all malicious artifacts are mitigated in the SentinelOne console Examines client-provided documents and files to supplement the SOC investigation and mitigation strategy Conducts perimeter scans of client infrastructure and reports any identified vulnerabilities to the Tiger Team for appropriate escalation Manages client-related tasks within the ConnectWise Manage ticketing system as part of the Client Handling Lifecycle Creates user accounts in SentinelOne console for the client Generates Threat Reports showcasing activity observed within the SentinelOne product Executes passphrase exports as needed for client offboarding Submits legacy installer requests to ensure the team is properly equipped for deployment Provides timely alert notifications to the IR team of any malicious activity impacting our clients Assists with uninstalling/migrating SentinelOne Generates Ranger reports to provide needed visibility into client environments Manages and organizes client assets (multi-site and multi-group accounts) Applies appropriate interoperability exclusions relating to SentinelOne and client applications Performs SentinelOne installation / interoperability troubleshooting as needed Contributes to the overall documentation of SOC processes and procedures Participates in Handler on Duty (HOD) shifts as assigned to support the TT client matters Internally escalates support ticket / alerts to Tier II-IV Analysts as needed May perform other duties as assigned by management SKILLS AND KNOWLEDGE Demonstrated knowledge of Windows and Unix operating systems Thorough understanding of Digital Forensics and Incident Response practices Proficiency in advanced analysis techniques for processing and reviewing large datasets in various formats Familiarity with TCP/IP and OSI Model concepts at a basic level Expertise in the Incident Response Life Cycle stages (Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned) Working knowledge of the MITRE ATTCK framework at an intermediate level Proven ability to work independently and solve complex problems with little direction from management Highly detail-oriented and committed to producing quality work JOB REQUIREMENTS Associate s degree and 6+ years of IT related experience or Bachelor s Degree and 2-5 years related experience Current or previous knowledge of, or previous experience with, Endpoint Detection and Response (EDR) toolsets General knowledge of the Incident Handling Lifecycle Ability to communicate in both technical and non-technical terms both oral and written DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified. WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job. PHYSICAL DEMANDS No physical exertion required Travel within or outside of the state Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with Arete salary and benefit policy. FLSA OVERTIME CATEGORY Job is exempt from the overtime provisions of the Fair Labor Standards Act. DECLARATION The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. EQUAL EMPLOYMENT OPPORTUNITY We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. #LI Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry. When you join Arete You ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters. Equal Employment Opportunity We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience 2+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Good understanding of how the IT Service Desk function integrates with other IT functions in accomplishing the desired results in the required areas. Experience handling different Ticketing tool. Ability to work autonomously Proven ability to work across teams, and to build and maintain effective relationships with clients and staff Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential Good time management, strong analytical and problem-solving skills Experience with LAN and WAN networks Experience supporting Microsoft O365 environments Remote access, Citrix and VPN troubleshooting experience Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs

We are seeking Level 1 Security Operations Analysts for our Security Operations Center (SOC) at client end to provide 24x7 security monitoring, detection, and initial incident response. The ideal candidates will have hands-on experience in security operations, specifically with Microsoft Sentinel, and will be responsible for monitoring alerts, performing initial triage, and escalating incidents as needed. This role is part of a 24x7 rotational shift schedule to ensure continuous coverage. Key Responsibilities: Monitor Microsoft Sentinel for security alerts and events on a 24x7 basis. Perform initial triage and analysis of security events, including prioritization and escalation based on defined incident response procedures. Identify potential security incidents, false positives, and provide recommendations for mitigation or escalation to L2 SOC analysts. Leverage KQL queries for investigations. Document incidents, investigation results, and actions taken in the ticketing system. Follow established SOC processes and playbooks for effective incident response. Support continuous improvement by identifying gaps in monitoring and detection. Monitoring of other security tools such EDR - CrowdStrike, AWS Security Alerts for level 1 analysis based on the defined playbooks. Flexible in following updated playbooks as the security landscape changes. Work Schedule: This is a 24x7 rotational shift position , which includes nights, weekends, and holidays. Candidates must be flexible and willing to work varying shifts to ensure consistent coverage. Required Qualifications: 1-3 years of experience in a Security Operations Center (SOC) or a similar environment. Hands-on experience with Microsoft Sentinel for security monitoring and alert triage. Basic knowledge of cybersecurity concepts, threat detection, and incident response. Knowledge of other security technologies such as EDR, Cloud Security Platforms, Network Security etc. Familiarity with KQL (Kusto Query Language) for log analysis and alert tuning. Strong analytical skills and the ability to work under pressure during security incidents. Excellent communication skills, both written and verbal. Preferred Qualifications: Experience with SIEM platforms beyond Microsoft Sentinel (e.g., Splunk, QRadar) is a plus. Relevant cybersecurity certifications (e.g., CompTIA Security+, Microsoft Certified: Security Operations Analyst). Knowledge, Skills, and Abilities (NICE Framework) Aligned with the NIST NICE framework for an L1 SOC Analyst role: Knowledge (K): K0001: Knowledge of computer networking concepts and protocols, and network security methodologies. K0004: Knowledge of cybersecurity principles used to manage risks related to the use, processing, storage, and transmission of information. K0058: Knowledge of incident response and handling methodologies. K0103: Knowledge of SIEM tools, specifically Microsoft Sentinel. Skills (S): S0001: Skill in monitoring and analyzing logs for suspicious activity. S0005: Skill in assessing the validity and priority of security alerts. S0138: Skill in identifying false positives and tuning detection rules. S0027: Skill in using KQL (Kusto Query Language) to query logs and alerts in Microsoft Sentinel. Abilities (A): A0006: Ability to analyze security events to detect potential threats. A0050: Ability to perform initial incident triage and escalate based on impact. A0039: Ability to work collaboratively within a SOC team, particularly in a high-pressure, shift-based environment. A0062: Ability to document incident details clearly and accurately. Soft Skills: Strong problem-solving abilities and keen attention to detail. Ability to work effectively within a team-oriented, fast-paced environment. Flexibility to adapt to changing priorities and shifts.

ROLES RESPONSIBILITIES Reviews alerts generated by SentinelOne and implements appropriate containment and mitigation measures Proficient in SIEM, with a focus on QRadar SIEM, as well as threat monitoring and hunting within SIEM environments. Analyzes payloads using JoeSandbox and escalates to the appropriate team as necessary Collaborates with the Forensics team to conduct threat hunting using identified Indicators of Compromise (IoCs) and Tactics, Techniques, and Procedures (TTPs) Assists the Tiger Team in targeted collections of systems based on identified malicious activities in the clients environment Conducts historical log reviews to support threat hunting efforts and ensures all malicious artifacts are mitigated in the SentinelOne console Examines client-provided documents and files to supplement the SOC investigation and mitigation strategy Conducts perimeter scans of client infrastructure and reports any identified vulnerabilities to the Tiger Team for appropriate escalation Manages client-related tasks within the ConnectWise Manage ticketing system as part of the Client Handling Lifecycle Creates user accounts in SentinelOne console for the client Generates Threat Reports showcasing activity observed within the SentinelOne product Executes passphrase exports as needed for client offboarding Submits legacy installer requests to ensure the team is properly equipped for deployment Provides timely alert notifications to the IR team of any malicious activity impacting our clients Assists with uninstalling/migrating SentinelOne Generates Ranger reports to provide needed visibility into client environments Manages and organizes client assets (multi-site and multi-group accounts) Applies appropriate interoperability exclusions relating to SentinelOne and client applications Performs SentinelOne installation / interoperability troubleshooting as needed Contributes to the overall documentation of SOC processes and procedures Participates in Handler on Duty (HOD) shifts as assigned to support the TT client matters Internally escalates support ticket / alerts to Tier II-IV Analysts as needed May perform other duties as assigned by management SKILLS AND KNOWLEDGE Demonstrated knowledge of Windows and Unix operating systems Thorough understanding of Digital Forensics and Incident Response practices Proficiency in advanced analysis techniques for processing and reviewing large datasets in various formats Familiarity with TCP/IP and OSI Model concepts at a basic level Expertise in the Incident Response Life Cycle stages (Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned) Working knowledge of the MITRE ATTCK framework at an intermediate level Proven ability to work independently and solve complex problems with little direction from management Highly detail-oriented and committed to producing quality work JOB REQUIREMENTS Associate s degree and 6+ years of IT related experience or Bachelor s Degree and 2-5 years related experience Current or previous knowledge of, or previous experience with, Endpoint Detection and Response (EDR) toolsets General knowledge of the Incident Handling Lifecycle Ability to communicate in both technical and non-technical terms both oral and written DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified. WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job. PHYSICAL DEMANDS No physical exertion required Travel within or outside of the state Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with Arete salary and benefit policy. FLSA OVERTIME CATEGORY Job is exempt from the overtime provisions of the Fair Labor Standards Act. DECLARATION The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. EQUAL EMPLOYMENT OPPORTUNITY We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. #LI Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry. When you join Arete You ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters. Equal Employment Opportunity We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

ROLES RESPONSIBILITIES Reviews alerts generated by SentinelOne and implement appropriate containment and mitigation measures Analyzes payloads using JoeSandbox and escalates to the appropriate team as necessary Collaborates with the Forensics team to conduct threat hunting using identified Indicators of Compromise (IoCs) and Tactics, Techniques, and Procedures (TTPs) Assists the Tiger Team in targeted collections of systems based on identified malicious activities in the clients environment Conducts historical log reviews to support threat hunting efforts and ensures all malicious artifacts are mitigated in the SentinelOne console Examines client-provided documents and files to supplement the SOC investigation and mitigation strategy Stays up to date on the latest Threat Actor Tactics, Techniques and Procedures (TTPs) Conducts perimeter scans of client infrastructure and reports any identified vulnerabilities to the Tiger Team for appropriate escalation Manages client-related tasks within the ConnectWise Manage ticketing system as part of the Client Handling Lifecycle Creates user accounts in SentinelOne console for the client Generates Threat Reports showcasing activity observed within the SentinelOne product Execute passphrase exports as needed for client offboarding Submit legacy installer requests to ensure the team is properly equipped for deployment Provides timely alert notifications to the IR team of any malicious activity impacting our clients Assists with uninstalling/migrating SentinelOne Generates Ranger reports to provide needed visibility into client environments Manages and organizes client assets (multi-site and multi-group accounts) Applies appropriate interoperability exclusions relating to SentinelOne and client applications Performs SentinelOne installation / interoperability troubleshooting as needed Contributes to the overall documentation of SOC processes and procedures Investigates alerts escalated by Analysts (Tier I - Tier II) Escalates alerts to Tier IV as necessary Investigates alerts generated via custom rulesets Attends client calls to provide updates related to alerts seen on a client network, as needed Develops custom SentinelOne interoperability exclusion(s) on client request Contributes to the tuning and recommendation as it relates to the custom rulesets Participates in Handler on Duty (HOD) shifts as assigned to support the Tiger Team(s) client matters Develops internal Training/Process Documentation Contributes ideas or helps build innovations to increase SOC efficiencies Performs client external EDR/EPP threat hunts (Carbon Black, CrowdStrike, etc.) May perform other duties as assigned by management SKILLS AND KNOWLEDGE Advanced understanding of Windows and Unix operating systems Thorough knowledge of EDR capabilities and investigations Advanced understanding of Digital Forensics and Incident Response practices Comprehensive analysis techniques for reviewing large datasets in various formats Strong analytical and problem-solving skills Demonstrated experience in threat intelligence and research Demonstrated experience in malware analysis and reverse engineering Expertise in PowerShell and Python scripting languages Thorough understanding of TCP/IP and OSI Model concepts Thorough understanding of the Incident Response Life Cycle stages (Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned) Thorough understanding of the MITRE ATTCK framework Proven ability to work independently and solve complex problems with little direction from management. Highly detail-oriented and committed to producing quality work JOB REQUIREMENTS Bachelors Degree and 6+ years of IT security related experience or Masters or Advanced Degree and 5+ years related experience Expert experience with Endpoint Detection and Response (EDR) toolsets Advanced experience working on a SOC/CIRT team Ability to communicate in both technical and non-technical terms both oral and written 2+ Information Security Certifications (GIAC, Offensive Security, EC-Council, ISC2) preferred DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified. WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job. PHYSICAL DEMANDS No physical exertion required Travel within or outside of the state Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with Arete salary and benefit policy. FLSA OVERTIME CATEGORY Job is exempt from the overtime provisions of the Fair Labor Standards Act. DECLARATION The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. EQUAL EMPLOYMENT OPPORTUNITY We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry. When you join Arete You ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters. Equal Employment Opportunity We re proud to be an equal opportunity employer- and celebrate our employees differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job Description: Roles and Responsibilities Acting as Tier 2 support for ATT Business Network Solution Team. 24x7 Work Environment with Predominantly US Business Hours Prioritizing and analyzing the alerts and events in the network Handing incoming calls from ATT customers, ISPs other ATT work centers. Advance technical knowledge of troubleshooting, configuration maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Rukas, Service Now, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Handling Aruba, Cisco, Ruckus wireless controller, access points and switches. Knowledge of performing Incident Triage while acting as first responders as a service desk supporting ATT Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and ATT business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and ATT business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge and Skills Required to Perform the Role Technical Skills: - Minimum 2-3 years of relevant experience in IT service industry working on telecommunications managed network infrastructure solutions. No less than 2 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 1-2 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Knowledge on troubleshooting Aruba, Meraki, Ruckus, and SIM based Routers / Modems (LTE / 5G) Proficient knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Understanding of Network protocols, Routing, Switching, Wired and Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services Cloud based Wireless controllers. Effective technical coordination skills and knowledge vendor management for network hardware equipment, cloud based virtual servers and effective management of ISPs and other network service providers Professional Skills:- Excellent communication skills (verbal written, technical interpersonal) Excellent voice over IP tele conference handing skills and telephone etiquette Excellent problem-solving skills and ability to work under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility Ability to work well in a team. Years of Experience : 3+yrs Education :BE/B.TECH + CCNC / CMA / ACSA/ ACA Certified Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-52269 Date posted 01/27/2025

Key Responsibilities: Strong knowledge of Linux operating systems , Docker , Java application support , and Apache web servers . Diagnose and resolve technical issues efficiently with strong analytical skills. Effectively communicate with stakeholders through clear verbal and written communication . Manage and track incidents using a ticketing tool to ensure timely resolution. Handle incident management processes to minimize service disruptions. Utilize database management and Linux scripting for troubleshooting and automation. Flexibility to work in UK shifts , including standby and callout support as required. Secondary Skills: Good understanding of network technologies , including proxies, load balancers, LDAP, Active Directory, and SSL . Experience with application server technologies such as Tomcat, Apache, WebSphere, and JBoss . Total Experience Expected: 04-06 years BE/B.Tech/MCA

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience 2+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Good understanding of how the IT Service Desk function integrates with other IT functions in accomplishing the desired results in the required areas. Experience handling different Ticketing tool. Ability to work autonomously Proven ability to work across teams, and to build and maintain effective relationships with clients and staff Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential Good time management, strong analytical and problem-solving skills Experience with LAN and WAN networks Experience supporting Microsoft O365 environments Remote access, Citrix and VPN troubleshooting experience Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs

We Are Hiring || " IT Assistant Eco Park" || "Hyderabad" || " Maneeja HR - 7075498526" || Job Title: IT Assistant Eco Park Location: Hyderabad Experience: 1-3 Years Notice Period: Immediate to 1 Month Job Description: We are looking for an IT Assistant to support the technology operations at our Eco Park in Hyderabad. The ideal candidate should have basic IT knowledge, troubleshooting skills, and the ability to assist in maintaining IT systems efficiently. Key Responsibilities: Assist in maintaining and troubleshooting IT infrastructure, including networks, hardware, and software. Support the smooth operation of ticketing, POS, and park management systems. Provide technical assistance to staff for IT-related issues. Ensure cybersecurity measures are followed and data is protected. Monitor system performance and report any issues to the IT Manager. Assist in coordinating with vendors for maintenance and upgrades. Maintain IT documentation and support in inventory management of IT equipment. Requirements: 1-3 years of experience in IT support, system administration, or related roles. Basic knowledge of networking, hardware, and software troubleshooting. Experience with POS and ticketing systems is an added advantage. Strong problem-solving skills and a proactive approach. Willingness to work on weekends or holidays if required How to Apply: Interested candidates can send their resumes to maneeja.d@skilviu.com or contact 7075498526

Exciting Career Opportunity in the Travel Industry! Job Objectives Are you an experienced travel industry professional seeking a fresh challenge? iEnergizer is looking for skilled individuals to join their Travel Process or PREMIUM AILRINES Position Highlights: Location: Noida, Sector 60 Workdays: 5-day work week, with rotational shifts ( no night shifts for female employees) Salary: 30,000 CTC (29,600 in hand) Job Responsibilities: Handle customer queries related to domestic travel bookings, cancellations, and modifications. Provide exceptional customer service and ensure a smooth travel experience. Utilize GDS tools for ticketing and reservations. Resolve customer concerns efficiently while maintaining service quality. Required Qualifications: Education: Graduates only Experience: Prior experience in a BPO setting is mandatory Skills: Proficiency in English communication and knowledge of any GDS tool Availability: Immediate joiners preferred Why Join Us? Competitive salary package No night shifts for female employees Professional growth opportunities Paid training provided To Apply- Virtual Interview: Share your CV via WhatsApp(8630583337) by writing "Travel Process" or email to schedule an online interview. Walk-in Interview: iEnergizer, at A-37, Block A, Sector 60, Noida, Uttar Pradesh 201301 with a hard copy of your CV and Aadhaar card. Mention "Muskan HR" on your CV. Location : Noida Interested candidates can WhatsApp to Schedule their interview (MUSKAN HR- 8630583337 ) on the Below mentioned number. Interview Details: Contact Person: MUSKAN HR Contact Number : 8630583337 Timing : Monday to Saturday From 10:00 AM to 3 PM. Address : iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number " 8630583337

Exciting Career Opportunity in the Travel Industry! Job Objectives Are you an experienced travel industry professional seeking a fresh challenge? iEnergizer is looking for skilled individuals to join their Domestic Travel Process Team! Position Highlights: Location: Noida, Sector 60 Workdays: 5-day work week, with rotational shifts ( no night shifts for female employees) Salary: 00,000 CTC (29,600 in hand) Requirements: Experience: Prior experience in the travel industry within a BPO setting is mandatory Skills: Proficiency in English and familiarity with any GDS tool Education: Graduates only Availability: Immediate joiners preferred How to Apply: Walk-in Interview: Join us in person Virtual Interview: Send your CV to schedule an online interview Contact: HR Aishwarya Pandey 9958163579

: Provide exceptional technical support to customers via various channels including phone, email, and chat. Troubleshoot product-related issues reported by customers and identify root causes. Document and track customer inquiries, issues, and resolutions using a ticketing system. Collaborate with cross-functional teams including Engineering and Product Management to resolve complex technical issues and provide faster resolutions . Perform software installations, upgrades, and configurations for customers as needed. Create and maintain support documentation, knowledge base articles, and FAQs. Conduct product training sessions for customers to enhance their understanding and usage of our products. Proactively identify trends in customer issues and work towards implementing preventative measures. Escalate critical issues to appropriate teams and follow up until resolution is achieved. Continuously strive to improve customer satisfaction and retention through exceptional support experiences. Focus on customer satisfaction and first-time resolution. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment Be a trusted advisor to our customers on issues related to Keka products and experience in a way that results in high customer satisfaction; Requirements: A minimum of 1 year of experience in a technical support role, preferably within a B2B SaaS environment. Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong problem-solving and analytical abilities, as well as a keen attention to detail. Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams. Bachelor s degree in computer science, Information Technology, or a related field is preferred. Comfortable working in a fast-paced, dynamic environment with shifting priorities. Familiarity with support tools such as ticketing systems, remote access tools, and knowledge base platforms

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in de ning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved Analyse data using SQL / spreadsheets, and ad hoc analysis Identify alternate solutions when necessary and communicate them to customers Maintain a detailed understanding of product architecture, technical components and application functionality Assist in creating training materials pertaining to product troubleshooting and usage Set up and document troubleshooting procedures for new product features Communicate clearly and effectively with customers, fellow support team members and the other internal teams Preferred Skills & Experience 3-8 years customer support experience for software applications 3+ Years Knowledge of and experience with SQL Experience with MAP and CRM-Salesforce Strong (verbal and written) communication skills with an ability to build relationships Experience describing technical concepts to a non- technical audience Ability to function and thrive in a team environment with an appreciation of aggressive goals Ability to work independently Effective prioritizations and multitasking Experience working with Google Analytics a plus Experience/knowledge of Salesforce integrations a plus Experience in a SaaS environment is a plus Experience with ticketing systems Zendesk and JIRA a plus Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our o ces. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com . We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. A ll email communications from 6sense will originate from the @6sense.com domain . We will not initially contact you via text message and will never request payments . If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@ 6sense.com

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in de ning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved Analyse data using SQL / spreadsheets, and ad hoc analysis Identify alternate solutions when necessary and communicate them to customers Maintain a detailed understanding of product architecture, technical components and application functionality Assist in creating training materials pertaining to product troubleshooting and usage Set up and document troubleshooting procedures for new product features Communicate clearly and effectively with customers, fellow support team members and the other internal teams Preferred Skills & Experience 3-8 years customer support experience for software applications 3+ Years Knowledge of and experience with SQL Experience with MAP and CRM-Salesforce Strong (verbal and written) communication skills with an ability to build relationships Experience describing technical concepts to a non- technical audience Ability to function and thrive in a team environment with an appreciation of aggressive goals Ability to work independently Effective prioritizations and multitasking Experience working with Google Analytics a plus Experience/knowledge of Salesforce integrations a plus Experience in a SaaS environment is a plus Experience with ticketing systems Zendesk and JIRA a plus Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our o ces. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com . We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. A ll email communications from 6sense will originate from the @6sense.com domain . We will not initially contact you via text message and will never request payments . If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@ 6sense.com

Roles & Responsibilities: As an IT Infrastructure Monitoring Tool Expert, Candidate will be responsible for implementing, configuring, and managing our IT infrastructure monitoring systems to ensure optimal performance, availability, and security for our clients. Candidate will primarily work with ManageEngine as the primary tool and would also have experience or familiarity with secondary tools such as Zabbix or PRTG. Aspirant would involve in collaborating with cross-functional teams and clients to proactively enable monitoring to minimize downtime and enhance the overall performance of customers IT Infrastructure Should have relevant experience in integrating monitoring and ticketing tool via various available methods. Design, implement, and maintain IT infrastructure monitoring solutions using ManageEngine as the primary tool. Configure monitoring policies, thresholds, and alerts to proactively identify and address performance issues. Monitor network devices, servers, applications, and other critical components to ensure availability and performance. Analyze monitoring data and generate reports to track key performance indicators and trends. Collaborate with internal teams to troubleshoot and resolve IT infrastructure issues in a timely manner. Stay updated on industry best practices and emerging trends in IT infrastructure monitoring. Strong understanding of network protocols, systems administration, and IT security principles. Excellent problem-solving skills and attention to detail. Effective communication skills with the ability to collaborate with cross-functional teams. Relevant certifications in IT infrastructure monitoring tools (e.g., ManageEngine Certified Professional) are a plus.

Requirements: A minimum of 1+ years of experience in a technical support role, preferably from Biometric companies with B2B SaaS environment. In-depth knowledge of SQL and experience with database management, query optimization, and data analysis. Strong understanding of APIs, including RESTful APIs, and experience with API troubleshooting and integration. Proven track record in diagnosing and resolving complex technical issues, preferably in a SaaS-based application environment. Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong problem-solving and analytical abilities, as well as a keen attention to detail. Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams. Comfortable working in a fast-paced, dynamic environment with shifting priorities. Familiarity with support tools such as ticketing systems, remote access tools, and knowledge base platforms. Bachelor s degree in computer science, Information Technology, or a related field is preferred. Responsibilities: Provide exceptional technical support to our B2B clients by troubleshooting and resolving complex issues related to our SaaS-based applications, APIs, and SQL databases. Diagnose and resolve customer inquiries via phone, email, and remote access tools. Collaborate with cross-functional teams, including Engineering, Product Management, and Sales, to ensure swift issue resolution and continuous improvement of our products and services. Develop and maintain comprehensive knowledge of our product suite, as well as stay current with industry trends, best practices, and relevant technologies. Create and maintain clear and accurate documentation of all client interactions, issue resolutions, and technical procedures. Train and assist clients in the proper use of our products and services. Contribute to the creation and maintenance of our knowledge base, user guides, and other support materials. Participate in the development and delivery of product demos and webinars for clients. Continuously assess and optimize support processes and tools to improve efficiency and customer satisfaction.

Utilize Salesforce Sales Cloud development experience to design, code, test, and implement scalable solutions within the Salesforce platform. - 40% Configure Salesforce to align with business processes and requirements. Create and style Lightning Web Components to accomplish business requirements Partner with Business stakeholders, Program teams to prioritize, develop and release solutions. Customize and optimize the Sales Cloud components to enhance business processes. Provide technical support and enhancements related to Salesforce Sales. Maintain data integrity and security SFSC. Implement and manage security measures, profiles, and roles in Salesforce. Monitor and address security vulnerabilities and risks. Diagnose and resolve technical issues and bugs in Salesforce solutions. Collaborate with team members to troubleshoot and optimize system performance. Devops process knowledge with tools like Copado Customization Write Apex code to create custom functionality and business logic. Implement Lightning Web Components (LWC) for user interface customization. Integrate Salesforce with external systems, including ERP systems like Oracle. Utilize various integration design patterns to ensure smooth data exchange between systems. Collaboration with cross-functional teams to implement and maintain robust data integrations. Salesforce Flow and Architecture Develop and optimize business processes using Salesforce Flow. Contribute to the architectural design of Salesforce solutions. Ensure scalability and performance of Salesforce architecture Other related duties as assigned but not limited to Documentation and Training Maintain thorough documentation of Salesforce configurations, customizations, and integrations. Provide training and knowledge sharing to team members and end-users. Stay Current with Salesforce Trends Stay up to date with Salesforce platform updates, best practices, and industry trends. Continuously improve skills and knowledge to enhance Salesforce development capabilities. What Youll Bring to Our Team Technical Skills: 3-5 years of demonstrable experience in software development. Proficient understanding of Salesforce administration, including Salesforce lightning framework and Salesforce sales cloud Understanding of Salesforce data model, including standard and custom objects, relationships and fields, security model, and governor limits. Proficiency in Salesforce configuration and customization, including Apex, Visualforce, Lightning components, and declarative tools (e.g., Process Builder, Flow). Experience with Salesforce integration techniques, including REST/SOAP APIs, JSON, and middleware platforms (e.g., MuleSoft). Required Qualifications: 3-5 years IT experience Bachelor of Engineering in Computer Science or equivalent from an accredited university or college. Preferred Qualifications: 4-7 years IT experience Salesforce Developer Certifications CSS, HTML, Java proficiency and experience implementing in a Salesforce environment to customize the user experience to business specifications Familiarity with Agile methodologies and ticketing systems such as JIRA/ServiceNow Strong communication and ability to operate in matrix environment. Ability to work in a fast paced, team-based environment. Passion for identifying opportunities to automate and driving change. Ability to influence stakeholders, engage with multiple people/teams to address, diagnose and resolve issues

We Are Hiring || "IT Manager Eco Park" || "Hyderabad" || " Naveena HR - 7075498527" || IT Department Job Title: IT Manager – Eco Park Location: Hyderabad Experience: 1-3 Years Notice Period: Immediate to 1 Month Job Description: We are looking for a skilled IT Manager to oversee the technology infrastructure at our Eco Park in Hyderabad. The ideal candidate should have experience in managing IT systems, ensuring smooth operations, and implementing technology solutions to enhance visitor experience and business efficiency. Key Responsibilities: * Manage and maintain IT infrastructure, including networks, servers, and software. * Ensure the smooth functioning of ticketing, POS, and other park management systems. * Troubleshoot hardware and software issues, providing timely resolutions. * Implement cybersecurity measures to protect park data and systems. * Coordinate with vendors for IT support, maintenance, and upgrades. * Monitor system performance and suggest improvements for efficiency. * Provide technical support to staff and ensure minimal downtime. * Maintain backups and disaster recovery plans. Requirements: * 1-3 years of experience in IT management, system administration, or related roles. * Strong knowledge of networking, hardware, and software troubleshooting. * Experience in managing POS, ticketing, and hospitality IT systems is a plus. * Good problem-solving skills and ability to work under pressure. * Flexibility to work on weekends or holidays if required. How to Apply: If interested, kindly send your updated resume to naveena.p@skilviu.com or contact us at 7075498527.

Job Description This role is responsible for configuration and scripting on Concur Compleat and Amadeus Smart Flows. The candidate will use Concur Compleat and Amadeus Smart Flows to increase productivity related to the agent workflow process, end-to-end automation, client services, and operational quality assurance. This position reports to the Director of Automation. Job Responsibilities Receive, review, and process service requests from various internal and external departments. Gather business requirements from all applicable key stakeholders related to the implementation or enhancement of any of our internal applications/systems/processes and translate them into a functional Statement of Work. Analyze new and existing programming requests and provide expert support. Write routines and business rules, test, debug, document, and deploy new and modified code to quality control applications. Participate in code reviews for adherence to standards and specifications. Monitor processes for expected performance and respond to errors and emergency problems. Assume on-call responsibilities as required. Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined. Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency. Communicate regularly and effectively on the status of all current projects and manage stakeholders expectations appropriately. Skills Expert knowledge of working and scripting on Concur Compleat and Amadeus Smart Flows. Good knowledge of Amadeus GDS. Basic working knowledge of online travel booking tools. Strong teamwork and interpersonal skills Excellent verbal and communication skills. Must be able to work independently and complete the deliverables on time and with the highest level of quality Experience and Education Requirements 5+ years of experience. Graduate in any field, preferably computer science or engineering.

Hiring For Ticketing Process Any Grad/UG With Min 1 Year Travel Exp Can Apply 5 Days Working || 2 off Salary - 6LPA Both Side Cab Loc- Navi Mumbai Relocation & Flight Tickets will Be Provided From Company For Interview Alignment @9953855726 Required Candidate profile Candidate Requirment -Must Have GDS Knowledge- -Must Know Amadeus-

3+ years of work experience in Desktop support engineer role. Should understand the incident/SR response process, ticket creation. Setup of new Laptop/Desktop. Printer/Scanner installation. E-mail account configuration and troubleshooting. Required Candidate profile Skill Set: Incident Management, Ticketing tool, Laptop/Desktop issue troubleshooting, software installation, MS Office, Email account configuration.

Greetings From Ishmeet Consultant !! Hiring for Travel Process Any Grad With Min 2 Years Travel Experience Can Apply Location :- Gurugram Salary Upto :- 6.5 lpa + incentives for more information Call YASH at 9811788353 Immediate Joining Only Required Candidate profile Amadeus is Mendatory English Communication Level C1 More Than 180 Days Gap Will Not Consider Within 2 Years

- Handle international travel bookings, cancellations, and modifications with accuracy and efficiency. - Utilize blended processes to manage multiple tasks simultaneously while maintaining high levels of productivity. HR Ms. Prismee- 97311 20307 Required Candidate profile Role- chat support Age criteria - upto 35 Experience - Fresher, Experienced Education - Graduation Fresher and Experienced both cam apply Rotational shifts Can facility ( two sides) 6 days working