2006 Ticketing Jobs - Page 48

Detailed JD (Roles and Responsibilities) Should have extensive experience SAP IBP Demand planning , supply planning and integration with CPI Should have hands on experience in Master data, Planning Area , Planning Views Experience in Baseline forecasting, Forecast Model creation and assignment, Lifecycle planning, NPI, Forecast consumption , Shelf life planning Troubleshoot issues and Provide solution to end customers. Perform configuration, support and testing activities. Capable of handling configuration including workflow configuration. Experience in working WRICEF design documentation. SAP IBP Troubleshoot the issues raised by end users and work Independently with customer ticket resolution and fixing the issues.

0px> Who are we? In one sentence The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit. What will your job look like? Serve as the technical Expert for End User Computing issues (hardware, OS, desktop apps, VDI, mobility, O365 apps, and VPN). Act as a technical expert who can resolve complex service desk issues, working closely with engineering teams when needed. Provide expert troubleshooting for Windows, macOS, Office 365, VPN, Citrix/VDI, SCCM, and mobile device management (Intune/AirWatch). Maintain and enhance knowledge base articles , SOPs, and troubleshooting guides. Analyze incident and ticket trends to identify recurring issues and implement proactive solutions . Participate in root cause analysis for major incidents and contribute to problem management efforts. Ensure compliance with IT policies and security standards. All you need is... 5+ years of experience in IT Service Desk / EUC support roles. In-depth knowledge of: Windows 10/11, macOS support ( Expert level ) Microsoft 365 Suite (Outlook, Teams, OneDrive) Active Directory, Group Policies, DNS/DHCP basics SCCM/Intune/AirWatch or other MDM tools VPN and remote access tools (Cisco AnyConnect, F5, etc.) VDI technologies (Citrix, VMware Horizon) Imaging, patching, and software deployment( non-mandatory/but must have basic knowledge) Experience with ticketing tools like ServiceNow , etc. Strong documentation, communication, and interpersonal skills. ITIL Foundation certified (preferred). MCP/MD-102 or other EUC-related certifications (preferred). Why you will love this job: You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field.

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Are you a master of words with a knack for crafting engaging scripts in GujaratiWere searching for a creative genius to develop dynamic content, ranging from dialogues to narrations, while building an extensive pronunciation dictionary If youre ready to blend creativity with precision and bring scripts to life, this is the perfect role for you! Project Overview and Expectations The role involves producing a high volume of short script sessions, collaborating on topics, and ensuring precise delivery in txt format The linguist will be responsible for creating 33 hours of diverse script content per language, including English sentences, and developing a comprehensive pronunciation dictionary for each language, TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands, Qualification path If you are meeting the basic requirements outlined below you are welcome to apply to this task and our team will reach out to you at once! Requirements: Primary Language: Gujarati Fluency in English Legal working eligibility required Must have a degree (BA/MA) in Linguistics, Computational Linguistics, and Extensive knowledge of Gujarati phonetics and phonology Proficiency in using the International Phonetic Alphabet (IPA) Experience in corpus linguistics and natural language processing, with Gujarati language data Strong analytical skills, particularly in statistical language analysis Familiarity with text-to-speech systems and their linguistic foundations

Job Title: Global Assistant CMI Manager Lifebuoy Work Location: Mumbai HO Function/BU: Personal Care, CMI Key Responsibilities Build a strategic, sustainable business advantage for the Lifebuoy business in the short and long term by combining deep consumer-centricity with a nuanced understanding of business performance and strategy, Build effective and collaborative relationships with marketing business partners and across functions of finance, R&D, and CTI to understand key business objectives and thereby identify and communicate the role and value that market data and consumer research play in the decision-making process Distill business objectives into clear research briefs, and communicate actionable insights based on data-based findings and logic to enable informed decisions, Develop understanding of the marketing mix creation process and ensure clarity of key risky assumptions and hypotheses to be tested in research at respective stages, Learn and employ a range of qualitative and quantitative research methodologies and primary and secondary data, choosing the methodology/source which are best suited for the business and research objectives at hand, Ensure rigour in research design, data collection, analysis, and recommendations, collaborating with research agency partners where applicable, Key Accountabilities Oversee and implement high-quality research and analysis with the support of the line manager: I Communicate with business partners to identify primary and secondary business objectives in the context of business strategy, summarized in research briefs ii Determine optimal research design and methodology in consideration of research objectives, and any budget and timeline considerations, in collaboration with research partner agencies iii Conduct and coordinate research with research partner agencies in being involved in research inputs and key deliverables iv Analyse, interpret data and ensure clarity of research findings; discuss with research agency partners where applicable Share actionable findings and recommendations with business partners and stakeholders Monitor and summarize market performance of Lifebuoy and competition across multiple markets and formats with key performance indicators (sales, penetration, equity, etc ), with clear interpretation of the brand performance vs competition and category, and a deep dive into areas of decline for improvement and opportunities for growth, Analyse and synthesize data and information from different sources, whilst identifying where different sources complement others, or where data/information gaps are present, Leverage dashboards and data portals to enable efficient data consolidation across data cuts, Play a supportive role in key business processes with optimal ways of working with business partners as a CMI business partner e-g , Innoflex, Business Case Development, Skills, Experience & Qualifications Demonstrated experience using quantitative/qualitative and analytical skills to generate insights that inform business strategy, Market research experience on either a client or research agency, Experience in one or more of the following areas: i Experience in delivering customized research projects qualitative and/or quantitative ii Experience in analysis of syndicated data sources, e-g , consumer panel and retail audit Intellectual curiosity and analytical ability to explore, weigh, and consolidate various perspectives in consumer lives and business strategy, to arrive at a reasoned and objective conclusion and recommendation, High personal responsibility and accountability, Good team player with great communication skills, Rigour in the quality of work with great attention to detail, Flexibility to adapt to the fast-paced and changing context, Willingness and openness to learn from others and the past, and in envisioning possibilities for the future,

This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements They also may work on special projects as assigned

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1-4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768047

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1-4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously. Primary country and city: India (IN) || Bangalore Req ID: 768047

Our Purpose Title and Summary Reliability Engineer I Job Title: Customer Operations Triage and Collaboration Engineer Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. About the Role: A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and coordinating with other to ensure a positive customer experience. Key responsibilities include triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. This role also often involves maintaining knowledge of products and services, identifying opportunities for improvement, and contributing to the overall customer journey. See the big picture and help create and enforce standards and practices that help our customers have smooth run Responsibilities: Monitor and respond to incoming tickets, alerts, or calls through the designated support channels. Categorize and prioritize customer tickets based on urgency, severity, and impact, ensuring timely and efficient resolution. Provide appropriate solutions or workarounds and escalate issues to the appropriate team when needed. Work closely with other teams (CTS, Biz Ops , product development) to gather information, understand complex issues, and develop comprehensive solutions. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Maintain and update knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Escalate critical incidents following established protocols. Contribute to documentation and continuous improvement of triage processes. Identify and propose process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Track and analyze key performance indicators (KPIs) related to triage efficiency, issue resolution time, and customer satisfaction. Maintain accurate records of customer issues and resolutions in Mastercard ticketing platforms. Stay up-to-date on new products, features, and procedures to effectively support customers Identify areas of toil and improve support methods to reduce the identified toil over time. Increase automation and tooling to reduce toil manual intervention Analyze ITSM activities of the platform and provide feedback loop to relevant stakeholders on efficiency gaps and concerns Required Technical Skills Strong Linux foundation. Able to navigate and use commands while troubleshooting issues Database concepts and commands, Oracle, SQL, Mongo Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Understanding of client-server relationships, network concepts, and operating system navigation. Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit Required General Skills: Systematic problem-solving approach, analytical skills coupled with sense of ownership Interest in analyzing, and troubleshooting large-scale distributed systems A passion for observability, automation, and continuous improvement Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.

Reliability Engineer I Job Title: Customer Operations Triage and Collaboration Engineer Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. About the Role: A Customer Operations Triage and Collaboration role involves handling customer work-orders, resolving issues, and coordinating with other to ensure a positive customer experience. Key responsibilities include triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. This role also often involves maintaining knowledge of products and services, identifying opportunities for improvement, and contributing to the overall customer journey. See the big picture and help create and enforce standards and practices that help our customers have smooth run Responsibilities: Monitor and respond to incoming tickets, alerts, or calls through the designated support channels. Categorize and prioritize customer tickets based on urgency, severity, and impact, ensuring timely and efficient resolution. Provide appropriate solutions or workarounds and escalate issues to the appropriate team when needed. Work closely with other teams (CTS, Biz Ops , product development) to gather information, understand complex issues, and develop comprehensive solutions. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Maintain and update knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Escalate critical incidents following established protocols. Contribute to documentation and continuous improvement of triage processes. Identify and propose process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Track and analyze key performance indicators (KPIs) related to triage efficiency, issue resolution time, and customer satisfaction. Maintain accurate records of customer issues and resolutions in Mastercard ticketing platforms. Stay up-to-date on new products, features, and procedures to effectively support customers Identify areas of toil and improve support methods to reduce the identified toil over time. Increase automation and tooling to reduce toil manual intervention Analyze ITSM activities of the platform and provide feedback loop to relevant stakeholders on efficiency gaps and concerns Required Technical Skills Strong Linux foundation. Able to navigate and use commands while troubleshooting issues Database concepts and commands, Oracle, SQL, Mongo Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Understanding of client-server relationships, network concepts, and operating system navigation. Understanding of TCP/IP, DNS, HTTP/S, VPNs, firewalls Familiarity with cloud networking (AWS VPCs, Azure VNets) will be added benefit Required General Skills: Systematic problem-solving approach, analytical skills coupled with sense of ownership Interest in analyzing, and troubleshooting large-scale distributed systems A passion for observability, automation, and continuous improvement Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.

Location: Hyderabad, India Job Type: Full-Time Job Summary We are looking for a strategic and forward-thinking CX Enablement Manager to empower our CX teams with the training, tools, and knowledge they need to drive customer outcomes at scale . You will architect enablement programs, integrate AI into CS workflows, and lead cross-functional alignment to ensure our teams are skilled, informed, and future-ready. You ll play a critical role in shaping how Keka delivers value across the customer lifecycle especially in a fast-growing SaaS landscape where customer experience is the real product. Key Responsibilities Develop and execute scalable onboarding, training, and upskilling programs for Onboarding, CSMs, Support, and Training teams. Drive AI-first enablement initiatives identify opportunities to integrate AI tools in daily CS work (e.g., ticket intelligence, nudges, auto-QBRs, knowledge bots). Build and manage a robust knowledge infrastructure internal wikis, playbooks, SOPs, and CS toolkits. Collaborate with Product, Sales, and Marketing to deliver timely product updates, value messaging, and GTM readiness to CS teams. Measure enablement impact through defined KPIs (onboarding ramp time, productivity per CSM, NPS correlation, CSAT improvement, tool adoption). Maintain and enhance Learning Management Systems (LMS), onboarding portals, and self-paced learning modules. Standardize and drive adoption of CS tools (e.g., Gainsight, Salesforce, ChurnZero), and improve data quality & hygiene practices . Partner with CS Leadership to assess skill gaps and build competency-based learning paths and certification programs. Qualifications 4-8 years of experience in CX, Enablement, Revenue Ops, or L&D for tech/SaaS teams. Proven ability to build and scale enablement programs that drive performance and customer value. Experience with CX platforms (Gainsight, Totango), LMS tools (TalentLMS, Lessonly), and enablement platforms (Guru, Highspot). Strong content development, curriculum design, and storytelling skills. Excellent collaboration and stakeholder management capabilities across cross-functional teams. Familiarity with AI-driven tooling and automations used in CS (e.g., ticket classifiers, AI-summarizers, sentiment analysis). Preferred Skills Background in Instructional Design or Learning & Development. Experience building or managing AI-led enablement workflows (chatbots, knowledge assistants, product coaching tools). Certification in enablement methodologies (e.g., ATD, CSM, Pragmatic Institute). Understanding of key CS metrics NRR, churn, adoption, expansion , and how enablement directly impacts them. Passion for tech adoption, behavioral change, and performance coaching.

526292 Brand: FCM Work type: Full time Location: Mumbai, India Categories: Corporate & Group Travel Hello, FCM is one of the world s largest travel management companies, recognized as a trusted partner for both national and multinational organizations. With a 24/7 presence in 97 countries, FCM utilizes flexible technology to anticipate and meet client needs. Our team of experts provides in-depth local knowledge while prioritizing duty of care to deliver a personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. A leader in travel technology, FCM develops proprietary client solutions and offers specialized services through FCM Consulting and FCM Meetings & Events. Job Purpose: We are seeking a skilled Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of Salesforce solutions, including custom applications and integrations. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that drive business value. Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. . Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who we are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism

526281 Brand: FCM Work type: Full time Location: Mumbai, India Categories: Corporate & Group Travel Hello, FCM is one of the world s largest travel management companies, recognized as a trusted partner for both national and multinational organizations. With a 24/7 presence in 97 countries, FCM utilizes flexible technology to anticipate and meet client needs. Our team of experts provides in-depth local knowledge while prioritizing duty of care to deliver a personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. A leader in travel technology, FCM develops proprietary client solutions and offers specialized services through FCM Consulting and FCM Meetings & Events. Job Purpose: We are seeking a skilled Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of Salesforce solutions, including custom applications and integrations. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that drive business value. Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. . Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who we are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

About Us At SentinelOne, we re redefining cybersecurity by pushing the limits of what s possible leveraging AI-powered, data-driven innovation to stay ahead of tomorrow s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you re excited about solving complex challenges in bold, innovative ways, we d love to connect with you. What are we looking for? We are looking for talented detection engineers, people who look at the world differently, who explore, "hunt", live to beat the system and challenge it. People who can address tough security problems and deliver it fastly What will you do? You will be responsible for detecting the newest identity threats. The role includes an end to end responsibility for behaviour based detection capabilities, starting from researching attack techniques, designing new methods to detect or prevent those, and implementing it in the product in the end. You will be developing and using internal research tools, PoCs and discovering new ways to detect/prevent identity-based attacks (Pass the Hash, Silver ticket, MFA bypass and more)t. At the end of the day, your deliveries will enhance the security of dozens of millions of Windows endpoints which are protected by our platform. What skills and knowledge should you bring? 6+ years of experience in malware analysis (statically and dynamically) 6+ years of experience with C++ Excellent understanding of the Windows Internals - understanding how core system components (Process and Threads, Virtual Memory and more) work behind the scenes. Experienced with Identity-based attacks (Pass the Hash, Silver ticket, MFA bypass and more). Experienced with analysis tools, such as: IDA, WinDBG, SysInternals etc. Kernel development experience - advantage Advanced C++ - advantage Understanding of existing AVs internals - advantage. Why Us? You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry. Flexible working hours and hybrid/remote work model. Flexible Time Off. Flexible Paid Sick Days. Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Generous employee stock plan in the form of RSUs (restricted stock units) On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan) Gym membership/sports gears by Cultfit. Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. Private medical insurance plan for you and your family. Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop. Home-office-setup allowances (one time) and maintenance allowance. Internet allowances. Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance. Above standard referral bonus as per policy. Udemy Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons.

Overview : We are seeking a skilled Technical Support Specialist to provide exceptional support for users of logistics solutions platforms similar to CargoWise and Flex port (e.g., freight management, supply chain, or transportation management systems). The candidate will troubleshoot issues, assist users, and ensure seamless logistics operations for our freight forwarding and supply chain processes from our Cochin office. Responsibilities: - Support users with logistics solutions platforms similar to CargoWise and Flex port, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. - Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. - Train users on logistics solutions platforms and create training materials. - Collaborate with logistics and IT teams to ensure compliance and data accuracy. - Communicate effectively with users, providing clear written and verbal support in English. Qualifications: - 23 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flex port (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Requirements 2-3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flex port (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Benefits 5 days working from office