Desktop Computers and Computer Hardware skills. Will need to travel to Client Place for Technical Support and Troubleshooting. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools.

Role & responsibilities Only for male candidates Preferred candidate profile Perks and benefits

About the Role We re looking for a Support Account Manager (SAM) at Fivetran, you will serve as the primary liaison for our customers, forging and sustaining strong relationships to ensure their success with our products and services. You will gain an in-depth understanding of each customer s unique needs and data usage patterns, proactively identifying and resolving potential issues to enhance their value from Fivetran. Your role is essential in advocating for customer needs within our organization and ensuring that high satisfaction levels lead to successful contract renewals. In this Support Account Manager role, you combine business insight with technical expertise to navigate complex customer environments and understand their platform usage. Your positive attitude, integrity, and accountability make you a key asset in our dynamic, high-performance team. You are results-oriented, using data, metrics, and feedback to drive operational, tactical, and strategic decisions. Your commitment to excellence ensures top-notch professional interactions with stakeholders at all levels, including C-suite executives. Your attention to detail, planning skills, and execution capabilities are critical in providing exceptional service and support to our most important customers, helping them achieve their business goals. This is a full-time position based out of India working EST shift (5.00 P.m to 2.00 a.m IST) Technologies You ll Use Zendesk SupportLogic Height Jira Looker BackStage What You ll Do Act as the primary contact for all customer interactions, ensuring exceptional support and a positive experience while developing and maintaining strong, long-term relationships with customers. Gain a deep understanding of each customer s unique needs, challenges, and data usage patterns, tailoring support and recommendations to meet their specific requirements. Anticipate customer needs and proactively suggest solutions to enhance their experience, identifying and resolving potential issues before they impact the customer to ensure a smooth support process. Champion customer interests within the company, addressing their needs and concerns, and providing feedback to internal teams to drive improvements in products, services, and overall customer satisfaction. Help customers maximize the value of Fivetran products and services, collaborating to set and achieve goals and leveraging Fivetran solutions to support their business objectives. Facilitate successful contract renewals by ensuring high levels of customer satisfaction, coordinating with Sales, Professional Services, Support, and Engineering to enhance the customer experience. Understand each customer s business, operational goals, and platform impact, managing tasks, deliverables, support cases, incidents, escalations, and reporting related to program deliverables. Present Global Account Management principles at events, company meetings, and user conferences, and collaborate with team members to ensure consistent service delivery while planning for version control, upgrades, and changes. Translate business goals into actionable operational and tactical objectives, keeping customers aligned with their strategic path, and build strong partnerships with customer leaders to address support-related issues and drive focus. Promote improvement through data-driven discussions and decision-making, leading review meetings focused on support data such as cases, incidents, platform performance, and operational aspects. Use metrics to guide strategic decisions and achieve results, applying proactive and reactive support management practices effectively, providing recommendations aligned with the customer s roadmap and ongoing technical needs, and planning and addressing risks and challenges for changes spanning multiple services or technologies. Manage your own schedule and ensure the quality completion of multiple tasks amidst changing constraints. Be prepared to work beyond standard hours, including evenings and occasionally weekends, to address customer needs and resolve critical issues. Demonstrate flexibility in adjusting your work schedule to meet customer requirements and business demands. Skills We re Looking For 5+ years of hands-on experience in Support or Support Services, demonstrating a proven track record of delivering significant business value and improvement. 3+ years of experience with In-depth knowledge of cloud platforms (AWS, Azure, GCP) and data integration concepts. 3+ years of experience managing enterprise customer relationships in roles like Support Account Manager (SAM), Technical Account Manager (TAM) or Escalation/Incident Management. Strong understanding of Service/Platform/Infrastructure (SaaS/PaaS/IaaS) architectures, including their application and management. Knowledge of data integration and management concepts is a plus. Exceptional verbal and written communication skills with the ability to present complex ideas, processes, and methodologies clearly to both technical and non-technical audiences, including executives. Excellent receptive listening skills and interpersonal skills with the ability to build and maintain strong relationships. High emotional intelligence (EQ) with strong empathy, proactivity, and the ability to advocate effectively for clients and internal teams. Proven ability to establish and maintain successful working relationships with leadership, colleagues, and clients. Proactive problem-solving skills with the ability to anticipate customer needs. Strong organizational skills with the ability to manage multiple accounts simultaneously. Collaborative mindset with the ability to work effectively with internal teams to drive customer success. Ability to quickly adapt and learn in a dynamic environment. Demonstrated flexibility as a strong team player, capable of collaborating with virtual and global cross-functional teams. Bonus Skills Experience with customer support software, ticketing systems, and CRM tools including Zendesk, Supportogic, Jira and Height 1Team1Dream mentality #LI-REMOTE #LI-SP1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetrans Benefits by Region. We re honored to be valued at over $5.6 billion , but more importantly, we re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran s culture and what it s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please dont hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

PRIMARY DUTIES AND RESPONSIBILITIES: Daily Infrastructure Support: Deliver Day-2 support for structured cabling, network equipment, MEP systems, and coordinating closely with regional business units to ensure seamless operations and swift issue resolution. Incident Management: Collaborate with IT teams to efficiently manage and resolve incidents and service requests, maintaining proactive communication with stakeholders to ensure transparency and alignment throughout the resolution process. Installation and Upgrades: Assist with the planning, coordination, and execution of infrastructure installations and upgrades, ensuring minimal disruption to business operations and adherence to organizational standards. Change Requests: Create and manage change requests, ensuring that all infrastructure modifications are thoroughly documented, reviewed, and approved in accordance with change management protocols. Sourcing Submittals and Material Tracking: Oversee the sourcing of required materials and equipment, prepare submittals for approval, and track materials to ensure timely availability and cost-effective procurement. Operating Procedures: Ensure adherence to all standard operating procedures (SOP) and methods of procedures (MOP) established for critical environments. Alert Response and On-Call Abilities: Provide rapid response to infrastructure alerts, utilizing on-call availability to address urgent issues outside of standard business hours, ensuring continuous system integrity and availability. Security Implementation: Implement and continuously monitor security protocols to safeguard data confidentiality, integrity, and availability, aligning with industry best practices and organizational policies. Documentation: Maintain comprehensive and accurate documentation of infrastructure configurations, changes, and procedures, ensuring compliance with company and regulatory standards. Process Improvement: Engage in process improvement initiatives to enhance operational efficiency and effectiveness, leveraging data-driven insights and cross-functional collaboration. EDUCATIONAL QUALIFICATIONS: Education : Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. WORK EXPERIENCE: A minimum of 3 years of experience in IT infrastructure support or a related role, with a track record of successful project execution and problem resolution. SKILLS & KNOWLEDGE: Technical Expertise: Demonstrated expertise in IT infrastructure, encompassing networking, servers, storage solutions, Problem Solving : Exceptional problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently and effectively. Communication: Strong verbal and written communication skills, enabling clear and effective interaction with team members, stakeholders, and external partners. Team : Proven ability to work collaboratively within a team environment, fostering positive relationships and driving collective success. Documentation: Proficiency in developing and maintaining detailed documentation, as well as generating insightful reports on IT infrastructure performance and metrics. Cybersecurity Understanding: Solid foundational knowledge of cybersecurity principles and best practices, ensuring robust protection of IT systems against threats and vulnerabilities. Vendor Management: Strong vendor management skills, including managing service level agreements (SLAs), and maintain effective relationships with vendors to ensure high-quality service delivery and support. Infrastructure Management: Proven experience in the support and management of IT infrastructure components, with a focus on reliability and performance optimization. Process Familiarity: Familiarity with incident management and change management processes, applying best practices to enhance service delivery and system resilience. Technical Understanding: Comprehensive understanding of network, server, storage, and MEP technologies, with the ability to integrate and operate these components effectively. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects in a fast-paced environment. Tools Knowledge: Microsoft Office Suite Service Now TCP/IP, SNMP, SMTP, HTTP, DNS EcostruxureIT / DCIM Tools Physical IT Infrastructure Cabling Ethernet Fiber Power UPS (Uninteruptable Power Supplies) PDU (Power Ditribution Unit) ATS (Automatic Transfer Switch) HVAC Basic Knowledge WORK ENVIRONMENT: Engineers utilize monitoring software, configuration management systems, and ticketing systems to manage and IT infrastructure tasks. with other IT professionals is key, involving frequent communication to solve problems and plan projects. Regular virtual meetings, are held to align IT goals with business objectives, requiring effective documentation and compliance with standards. The role may include on-call duties during off-hours for critical issues, with some flexibility in work hours to accommodate global teams or 24/7 system requirements. This dynamic schedule ensures the continuous availability and performance of IT systems. PHYSICAL AND MENTAL REQUIREMENTS: Physical Requirements: Computer Usage: Prolonged periods of sitting and working at a computer are common, requiring good posture and ergonomic awareness to prevent strain. Mental Requirements: Problem-Solving Skills : Strong analytical skills are necessary to diagnose and resolve complex technical issues effectively. Attention to Detail : Precision is crucial in configuring systems and monitoring network performance to avoid errors and ensure reliability. Stress Management : The ability to work under pressure, especially during system outages or tight deadlines, is important. Communication Skills : Clear verbal and written communication skills are needed for collaboration with team members and documentation of processes. Continuous Learning : A proactive attitude towards staying updated with the latest technologies and industry best practices is essential.

Job Title: HR Helpdesk (HR Operations Executive) Location: Ghansoli Shift: Regular Day Shift Job Summary: We are seeking a detail-oriented and proactive HR Operations Executive to join our team. The ideal candidate will have 2 to 5 years of experience in handling HR-related employee queries, primarily through email support . This role is vital in ensuring seamless HR operations and delivering excellent service to our employees. Key Responsibilities: Email Support: Respond to employee inquiries regarding HR policies, procedures, benefits , and other HR-related matters via email in a timely and professional manner. Maintain a high level of customer service and ensure employee satisfaction. Champion and lead the implementation of ticketing systems to streamline query resolution. Query Management: Track and manage HR-related queries , ensuring all issues are resolved efficiently. Escalate complex queries to the appropriate HR team members when necessary and follow up for closure. Documentation: Maintain accurate records of employee interactions and resolutions in the HR system . Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles . Collaboration: Work closely with other HR teams (Total Rewards, Recruitment, Payroll, Learning & Development) to provide comprehensive support. Participate in HR projects and initiatives aimed at improving employee experience. Reporting: Generate reports on common employee queries and feedback to identify trends and areas for improvement. Share dashboards with the HR team and provide insights for process enhancements . Qualifications & Requirements: Bachelors degree in Human Resources, Business Administration, or a related field (preferred). 2 to 5 years of experience in HR operations or HR support roles (email/chat/call support). Strong written communication skills , with a focus on clarity and professionalism. Proficiency in HR software and Microsoft Office Suite . Ability to handle sensitive information with confidentiality and integrity. Excellent problem-solving skills and attention to detail. Skills: Strong interpersonal skills and the ability to work collaboratively in a team environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Indian labour laws and HR best practices (a plus). Why Join Us? Be part of a dynamic GSC HR team committed to employee engagement and satisfaction. Opportunities for professional growth and development . A supportive work environment that values diversity and inclusion. If you have a passion for HR operations and enjoy supporting employees through effective communication and problem-solving, we encourage you to apply!

Amazon is seeking highly motivated Specialists for its Fulfillment by Amazon s (FBA) Support Operations team in Hyderabad. FBA is a growing business built around Amazon s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long-term vision is that customers can order and receive a sellers product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with removal returns related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Key job responsibilities - Running investigations and manual research on return requests related to losses occurred during FBA processes following SOPs to determine an accurate seller-facing decision. - Leveraging appropriate operational tools to deep dive and demonstrating expertise in handling end-to-end processes and related tools. - Communicating effectively internally with respective teams and externally with seller sharing the outcomes of the investigations (email/ticketing only, no phones, in EU5 languages). - Analyzing data and then applying critical thinking to make judgment - Escalating when actions needed deviate from defined SOPs. - May identify process improvement opportunities (enhancements and pain points) at process/ function level. - May be involved in testing new tools/processes and recommending improvements. - Success is determined by achieving productivity, quality, accuracy, and utilization metrics. Experience with Microsoft Office, including Outlook, Word, and Excel Fluent English in written and verbal Exceptional analytical and data gathering skills Excellent communication and comprehension skills

Amazon is seeking highly motivated Investigation associates for its Fulfillment by Amazon s (FBA) Support Operations site in Bangalore and Hyderabad. FBA is a growing business built around Amazon s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon. com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Key job responsibilities Responsibilities include: Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). Achieving weekly productivity and quality targets. A day in the life at FBA Support Operations includes: Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). Achieving weekly productivity and quality targets. - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce

Amazon Pays vision is to simplify lives and fulfill aspirations by making payments trusted, convenient and rewarding. Payments and financial services is a fast-paced and dynamic landscape with evolving customer needs, technologies and regulations. Amazon Pay caters to diverse customer preferences across cash habituated, new-to-credit, digital-native, and credit-served customers through innovative products such as buy now pay later, cash deposit at doorstep, pay with Alexa, co-branded credit card, gift cards, UPI, auto-insurance and Smart Stores. Customers use Amazon Pay to pay for virtually anything including shopping, bills, money transfers, scan & pay, ticketing, cabs, food delivery and more. Thus, we seek to serve customers payments, credit, investment and insurance needs on and off Amazon. To succeed in this role, you must be an entrepreneur who is not afraid to challenge status-quo, invent new playbooks, move fast, and deliver value-propositions which delight customers at an unprecedented scale. This is a great opportunity for those with a missionary zeal to be part of building a successful, sustainable, strategic and independently profitable business with 10x scale by serving 100M payers within the next 2-3 years. We are obsessed with delivering delightful customer experiences and revolutionizing Digital Payments in India by making every payment journey trusted, convenient and rewarding. As a Program Manager, you will lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. You will gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. You will contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. The role will will rely heavily on influence over authority to drive project deliverables. Rest assured, there are no dull moments in this space!!! Key job responsibilities The role will be responsible for one of the flagship payments goals around delivering customer experience at a high quality and low cost structure leveraging product solutions. Customer Experience and defect reduction 1: Partner with Business, Customer Service and Finance to drive down cost of service for Amazon Pay, by establishing impact of service delay, service quality, upstream product metrics movement, self-service coverage etc. on increased contacts and escalations 2. Design and lead the Refunds Experience program to identify crucial customer experience gaps, be the single point of contact on providing leadership updates on the status of open trustbusters and path to green. 3. Work with business/products to define, plan and prioritize the projects that need to be implemented to reduce customer experience gaps and monitor the execution of projects to ensure overall integrity of the program. 4. Create the prioritization framework and long term roadmap to drive self-service issue resolution, manage the dependencies and the interfaces between use cases and negotiate the trade-offs as needed Merchant Experience: 1. Drive the merchant service experience roadmap for 8MM+ unorganized and organized pay merchants, manage projects across business, CS and Seller Support to improve merchant contact experience, operational delivery and defect reduction A day in the life As a Senior Program Manager, you will Root cause customer pain points Work with partner teams to invent solutions by being the voice of our customer Track progress of solutions and highlight/ problem solve in case of any constraints Design and monitor key metrics to assess CX health and take mitigating actions in case of any issues Engage with senior leadership to communicate both strategic vision as well as tactical updates About the team The Customer Experience Teams Vision is to simplify lives by providing best in class experience to our customers and merchants across payment products & services in a cost-efficient manner. The Customer Experience Teams Mission is to make customers payment journey fast, friction-free, trusted and convenient across channels by listening intently, deriving deep rooted insights and executing against them relentlessly. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements

Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. As an Identity and Access Management (IAM) professional, you will be responsible for ensuring the security and integrity of our IT systems and applications. You will design, implement, and maintain policies and systems that control user identities, credentials, roles, and permissions across various IT platforms and applications. You will also monitor and audit user activities, troubleshoot issues, and comply with IT standards and regulations. To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices. Responsibilities Works independently on multiple IT projects as a project team member, occasionally as a project leader. Works on moderately-complex to complex system issues or projects that require increased skill in multiple IT functional areas. May coach more junior staff. Ensure release management and SDLC processes are followed Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users Develops and manages IT systems for business units across the enterprise. Develops and implements strategies to follow IT policies and procedures Prepares status reports on related IT functions and related projects to ensure management is appraised of current workload. Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness. Provides direct support to the business and IT staff. Gather and document requirements from relevant business owners Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Properly support and manage user access and passwords per IT policies and procedures Proposes and implements systems enhancements that will improve the reliability and performance of the system. Monitors usage and performance. Installs, maintains, and upgrades internal server hardware and software systems used for designing and developing company products. Troubleshoots server, software, and hardware issues. Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs. Researches, evaluates, and recommends software and hardware products. Maintain a secure systems environment. Provides new hardware specifications based on application needs and anticipated growth. Performs other related duties as assigned. Knowledge and Experience Bachelor s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience Knowledge of relevant IT system issues, techniques, and implications across more than one server platform. Must have extensive knowledge in networking, databases, systems, and/or Web operations with a primary focus on IT system administration, IT application administration but may be involved in developing enterprise IT strategies, management of projects and more complicated issues. Typically requires four (4) or more years of combined IT and Identity Access Management work experience with a broad range of exposure to systems analysis, applications development, along with infrastructure design and administration with at least two (2) years of experience in the IT Engineering role. Professional certification such as CISSP, CISM, etc. is strongly preferred. Preferred Knowledge of ICE business environment and the ability to evaluate implications of changes to IT systems Knowledge of relevant legal and regulatory requirements Knowledge of common Identity Access Management frameworks Experience working with a diverse range of data sources/streams and managing these effectively Excellent analytical, decision-making, and problem-solving skills Knowledge of multiple operating systems and related utilities and hardware Knowledge of storage management, TCP/IP, and network monitoring and tools Knowledge of Database design and Running SQL commands Knowledge or Hands on Experience writing and running scripts. Knowledge of technical writing principles and practices Skill to effectively analyze and solve problems Skill in software installation and maintenance Ability to work independently as well as with a team Ability to communicate effectively verbally and in writing Ability to establish and maintain effective working relationships Strong background in operations, processes, solutions, and technologies Strong understanding of policy, compliance, and best practice Identity Access Management principles Working knowledge of Linux, Windows, and Network Operating Systems Knowledge of infrastructure, key processes, and technology-oriented risk issues, specifically around Identity Access Management and privacy Experience with enterprise risk assessment methodologies Proficiency in project management Results oriented, business focused, and successful at interfacing across multiple organizational units Experience with SaaS Solutions and Vendor Mgmt. (i. e. Vendor Ticketing Support and Escalations) Schedule This role offers work from home flexibility of one day per week .

What awaits you/ Job Profile An SRE is responsible for maintaining reliability. That means facilitating automated, streamlined, and efficient error responses and reducing human error at scale. SREs spend a lot of time removing pain points, configuring internal tools, and setting and testing system benchmarks. They also develop and monitor robust engineering pipelines for everyday product operability. SREs work hand in hand with development teams, applying a software engineering mindset to address operational challenges and enhance system reliability. In general, SREs are responsible for performance, availability, reliability, efficiency, change management, monitoring, and emergency response of a system. Other core tasks of SREs include: Establish comprehensive Logging and Monitoring by identifying critical use cases and respective log files. Using SPLUNK to ingest, manage analytics, alerts and notifications. Monitoring outputs Ticketing, logging, and alerts (signifying different levels of needed human actions) are critical tasks for an SRE. Collaboration SREs must collaborate with many diverse teams, disseminating best practices and reviewing best reliability decisions to make for better cross-departmental product development. What should you bring along Great technical skills and communication skills. Being able to solve problems with by applying critical thinking and executing pragmatic hands-on solutions. Must have technical skill Logging and Monitoring Solid Understanding of System design and architecture Operations experience Documentation skills Good to have Technical skills SPLUNK Data Analytics Cyber Security Application & Infrastructure Knowledge

What awaits you/ Job Profile An SRE is responsible for maintaining reliability. That means facilitating automated, streamlined, and efficient error responses and reducing human error at scale. SREs spend a lot of time removing pain points, configuring internal tools, and setting and testing system benchmarks. They also develop and monitor robust engineering pipelines for everyday product operability. SREs work hand in hand with development teams, applying a software engineering mindset to address operational challenges and enhance system reliability. In general, SREs are responsible for performance, availability, reliability, efficiency, change management, monitoring, and emergency response of a system. Other core tasks of SREs include: Establish comprehensive Logging and Monitoring by identifying critical use cases and respective log files. Using SPLUNK to ingest, manage analytics, alerts and notifications. Monitoring outputs Ticketing, logging, and alerts (signifying different levels of needed human actions) are critical tasks for an SRE. Collaboration SREs must collaborate with many diverse teams, disseminating best practices and reviewing best reliability decisions to make for better cross-departmental product development. What should you bring along Great technical skills and communication skills. Being able to solve problems with by applying critical thinking and executing pragmatic hands-on solutions. Must have technical skill Logging and Monitoring Solid Understanding of System design and architecture Operations experience Documentation skills Good to have Technical skills SPLUNK Data Analytics Cyber Security Application & Infrastructure Knowledge

Role: Customer Support Required: 1 year of experience into International/Domestic Voice Process Location: Bangalore CTC: Up to 4 to 5 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Payal-9257655181

KEY ROLE RESPONSIBILITIES: 1) Respond promptly to customer inquiries via phone, email and Whtsapp Live Chat. 2) Deliver accurate information about the products, services and company policies. 3) Resolve Customer concerns and escalate issues to appropriate departments when necessary. 4) Record customer interactions and feedback in excel as per the format for the tracking and analysis. 5) Assist with troubleshooting common issues and follow up to ensure proper resolution. 6) Identify customer needs and provide proactive solutions to improve their experience. 7) Collaborate with team members to share insights and develop better processes. Requirements, Skills, and Qualification: 1) Prior experience in a customer-facing role preferred on call. 2) Strong verbal and written communication skills. 3) Problem- solving abilities with detail oriented mindset. 4) Ability to multitask and handle high pressure situation calmly. 5) Basic computer proficiency and familiarity with ticketing Systems and advance excel is a plus. 6) Graduation is required and additional education or certification will additional advantage.

Key Responsibilities: Process and issue flight tickets, manage PNRs, and make booking modifications. Handle ticket cancellations, reissues, and refund requests promptly. Advise clients on fare rules, travel routes, and booking options. Assist with group bookings and corporate travel arrangements. Resolve ticketing-related issues and ensure customer satisfaction. Maintain up-to-date knowledge of airline policies, schedules, and fares. Qualifications: Proven experience in ticketing and reservations (GDS knowledge required). Strong understanding of airline fare rules and ticketing processes. Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo). Excellent communication skills and attention to detail. Ability to work under pressure and handle multiple tasks. Perks and benefits: Best as per company standards and candidate's eligibility

Role & responsibilities . Assist with research and development of travel packages and itineraries. Provide support with customer inquiries and booking processes. Complete end to end travel arrangements for our guests Help with administrative tasks and document management. Preferred candidate profile . Strong passion for tourism industry. Good communication skills, written and verbal. Ability to work independently No prior experience necessary just a positive attitude and drive to grow in the industry! Perks and benefits

Greetings From Ishmeet Consultant !! Hiring for Travel process Salary Upto- 6lpa + incentives + Joining Bonus Loc. :-- Mumbai Also Hiring SME for Gurugram ( Delhi NCR ) Call Simran at 9354858533 for more info. Need Good Knowledge on Amadeus

This position will be responsible for providing effective IT Software application support, troubleshooting, usage support, and assistance to internal business partners across all digital-related technology solutions Via Calls, chat, tickets, and emails These solutions are primarily focused on retail and commerce systems such as CRM, ERP, WMS, OMS, POS, and e-commerce The Digital Technology Support Representative will be responsible for owning the application support request queues in the service management/incident management system, providing the required technical services to the end users, and ensuring the smooth functioning of the business applications by applying his/her technical knowledge and expertise to resolve problems related directly to the application or its underlying platform/database or operating system This role will work as part of a larger Digital Technology Support team that operates from other locations outside India as we'll and will involve a matrix reporting structure with a local team lead and manager as we'll as a remote technical lead to work with This role also involves working in a shift that aligns with out of business hours in the US or Early morning India shift and over the weekends (Rotational shift and offs) Key Responsibilities Include: Evaluate and resolve technical and usability problems with regard to applications within the scope of the role. Where resolution becomes difficult, escalate such work requests to specialist technology / functional teams and resolve all complex application and system issues. Set up new users with necessary system access and update the access of existing users when requested Proactively monitor system and integration statuses on a daily basis with a provided list of ad hoc reports Monitor, acknowledge, update, and close incident requests in the Service Management tool or any other software designated to manage the work requests being assigned. Ensure he/she is updated with the latest tools and technology skills, knowledge, and practical experience so as to deliver the best customer satisfaction through a speedy and quality resolution of requests. Maintain work logs, update incidents and requests with appropriate information, and own the request until closure. Adhere to all support system processes without deviation and keep the internal teams updated about escalations, threshold breaches, SLA violations or possible breach scenarios, technical or procedural failures, etc For complex or unique issue resolution scenarios perform root cause analysis. Provide feedback to software development and other service desk / help desk teams on issues faced and what corrective action can be taken to avoid such instances in the future where possible. Maintain good professional relationships with counterparts across the organization. Participate in solution rollouts, upgrades, and training sessions for end-users as we'll as participate in training to learn new tools, products, and technologies. Attend weekly, monthly, and ad hoc IT and generic team meetings as necessary and complete and submit necessary documentation, activity reports, and causal analysis documents. The candidate will be expected to work on / support more than one business application. Document new processes and update existing SOPs The candidate will be expected to learn about and understand the product offerings (furniture) of Herman Miller to be able to support the business better. Technical skills Mandatory : Retail and Commerce Systems support such as CRM, ERP, WMS, OMS, POS, Commerce, etc Experience working on any Incident management / Support ticketing systems Desirable : Customer Support Process experience Experience using JIRA and Confluence Experience in a retail or commerce industry Experience with Salesforce.com and Salesforce Commerce Cloud Experience with NetSuite ERP and/or POS Experience with Manhattan SCALE Warehouse Management System Essential experience Experience of at least 6-8 years working in a similar application support role Past work experience working with remote customers outside India (preferably in the US and Europe) Experience in causal analysis/evaluation of underlying causes for errors/disruptions Knowledge of IT support system processes. Ideal candidate A graduate / post-graduate in engineering/technology or equivalent. Having excellent interpersonal and communication skills both written and verbal in English. Strong analytical and problem-solving skills with the ability to quickly understand, retain, and apply large amounts of new information Having anywhere between 6 - 8 years of IT experience of which at least 5 years should have been in a similar role. Ability to work individually or within a team environment Willing to work in UK / US / Early morning India shift on a need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and a penchant for quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism, and work within specified deadlines (SLAs & OLAs) Adhere to processes and procedures defined for the role, the team, and the organization Certified in one or more of the core process areas of work/technologies.

Role Requirement Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat. within the time specified by the agreed service levels. Mandatory Skills : Working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written verbal) Knowledge of ITIL framework and practices. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from the start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with. Log details of all incidents: alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that the problems highlighted are followed up. Maintain procedures that are compliant with ITIL, the company s quality management system. Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers, etc., and their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be sent to clients. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the incident management documentation process is being performed at a high level of quality. Generate reports on an ad-hoc or reoccurring basis using incident data from ServiceNow Responsible for identifying potential problems and trends of repetitive Incidents. Other requirement Willing to work from the office Open to 24*7 environment Total Experience Expected: 00-02 years

Project Description: Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team. Experience in Service Desk Management and Voice Support with strong communication skills Requirements: Minimum 1-2 Years experience in managing command center NOC activities at L1 or SME role. Help manage a team of Monitoring, who would be responsible for managing, incidents, Monitoring alerts, Event on the ticketing monitoring tools. Help the team to Log details of all incidents, Alerts/events and problems utilizing standard reporting methods. Help the team to Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that the problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system. Documenting and reporting on Monitoring team activities such as incident reports, problem resolution, and staff training activities. Develop key dashboards for service availability, uptime and utilization metrics and play the role for monitoring requirements for both Infra and Application. Strong Knowledge of Computer, IT infrastructure, networks, servers Monitoring tools like Zabbix, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Strong working knowledge of ITSM tools like ServiceNow, SMAX, etc. Bachelor s degrees in engineering with relevant certifications in OCI AZURE Cloud environments equivalent experience Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable applications, and persistent web-based IT applications Experience in OS platforms (Linux, Window and System Skills in z/OS etc. Strong oral and written communication skills to effectively engage, persuade, influence, and articulate technical issues and solutions to various stakeholders. Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable application, and persistent web-based IT applications. Strong customer service orientation and the ability to build relationships across all departments. Maintain and Update Service Documents and SOP. Responsible for identifying potential problems and/or trends of repetitive Incidents Good knowledge on Service Desk with written and oral communication skills. Proficiency in Operating Systems, Active Directory, VPN, ServiceNow, and ITIL practices. Experience with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM and Nagios. Expertise in Excel reporting, PowerPoint, and SOP documentation. Ability to handle incidents, escalate issues, and ensure end-to-end resolution. Willingness to work in a 24x7x365 environment. Total Experience Expected: 00-01 years Minimum graduate in any stream.

Develop and execute comprehensive digital marketing strategies Plan, implement, and optimize performance marketing campaigns Conduct thorough market research and competitive analysis to identify opportunities Good Knowledge about SEO , Social Media

Job Title Windows Server Administrator Responsibilities 5 + years of experience in managing and supporting Windows end points, server administration, configuration, and upgradation. Experience in O365 application, windows OS ,software installation, outlook and server troubleshooting. Experience in datacenter management & Endpoint security management. Knowledge in active directory, DNS , DHCP, file server & Virtualization technologies. Ability to handle major incident and troubleshooting in windows domain. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication skills. Preferred Skills: Technology->Data Security->Data Leak Prevention->RSA DLP Technology->EUC->EUC-Others Technology->Enterprise Mobility Solution->MS Azure AD MS Azure RMS MS Intune Technology->Office 365->SharePoint Online Educational Requirements Bachelor of Engineering Service Line Computers & Communications Division * Location of posting is subject to business requirements

We are looking forward to hire Workday Functional Professionals in the following areas : Experience 4-8 Years of Experience in Workday About the Role: We are seeking two experienced HCM Functional Consultants to provide Tier 2 support for our Human Capital Management (HCM) system. The consultants will collaboratively cover modules such as Core HCM, Advanced Compensation, Recruitment, Talent Management, Absence Management, and Reporting . While each consultant doesnt need expertise in all modules, together they should comprehensively cover these areas. The role involves managing tickets, engaging with local property HR teams, resolving system issues, implementing enhancements, and ensuring optimal HCM system performance. Strong expertise in one or more of the following HCM modules: Core HCM Advanced Compensation Recruitment Talent Management Absence Management Reporting & Analytics Proven experience providing Tier 2 (or higher) support for HCM systems. Excellent problem-solving and analytical skills. Strong communication skills with the ability to collaborate effectively with HR and technical teams. Experience in system enhancement and process optimization. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Prior experience in property management or hospitality industry HR systems is a plus. Knowledge of integration points between different workday functional modules. Familiarity with ticketing systems (e. g. , ServiceNow, JIRA) for issue tracking and resolution. Key Responsibilities: Tier 2 Support: Manage and resolve tickets raised by local property HR teams. Stakeholder Engagement: Conduct regular calls with property HR to clarify questions, provide guidance, and ensure user satisfaction. System Enhancements: Identify opportunities for system improvements and implement enhancements. Collaboration: Work closely with HR, IT, and cross-functional teams to ensure seamless integration and optimal system performance. Issue Resolution: Diagnose and troubleshoot complex system issues related to Core HCM, Advanced Compensation, Recruitment, Talent, Absence, and Reporting. Documentation: Maintain accurate documentation of system processes, enhancements, and support activities. Certifications Good To Have Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Hiring for Travel consultant Minimum 6 months of experience required Maximum 6 years of experience will work Location- Airoli, Navi Mumbai, Mumbai Salary- 2LPA to 6LPA ( Hike on Last drawn) One side cab facilities Internation Travel process Graduates and UG both are eligible Notice period- Max 30 days will considerable Interview mode- Virtual Share your CVS on 7678666623 or yuvraj.mandal@nlbtech.in

Job description Required Qualifications Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by a client-approved formal test Accent neutral verbal communications Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Minimum 1 year of experience in Ticketing and/or Fare Auditing. Independently driven to learn new applications, technologies, skills and a self-starter Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis General Go Getter, Buck stops with me attitude Thinking out of box / Logical thinking/ Applier of Common Sense Travel and airline industry experience and savvy Ability to successfully gather and analyze information and make recommendations for improvement Ability to develop effective solutions to difficult problems or situations Makes effective decisions within his/her authority Investigates and takes action to meet client's needs With guidance learns quickly on the job. Picks up new skills and understands ideas when presented in a structured format. Learns effectively from experience. Responds effectively under stressful situations. Avoids counterproductive behaviors when confronted with frustrating problems or situations. Structures basic information accurately and draws informed conclusions. Is confident about his/her ability to contribute effectively. Takes responsibility for his/her actions and is receptive to constructive criticism. Technical Skills Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Knowledge of fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus. Track record of low error rate; low airline debit memos/financial losses. Microsoft Office application skills, including Outlook, and Excel Basic internet and web-based application skills Experience Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Good experience in Ticketing (issuance, exchanges, MCOs, residuals, schedule changes and name change processing) and/or Fare Auditing for an airline carrier. Quality performance: low error rate; low airline debit memos/financial losses. Education High School Degree or Graduation Any other travel school/ college/ institute certification (preferred) Share your relevant CV's on 7678666623 or yuvraj.mandal@nlbtech.in

Job description Required Qualifications Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by a client-approved formal test Accent neutral verbal communications Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Minimum 1 year of experience in Ticketing and/or Fare Auditing. Independently driven to learn new applications, technologies, skills and a self-starter Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis General Go Getter, Buck stops with me attitude Thinking out of box / Logical thinking/ Applier of Common Sense Travel and airline industry experience and savvy Ability to successfully gather and analyze information and make recommendations for improvement Ability to develop effective solutions to difficult problems or situations Makes effective decisions within his/her authority Investigates and takes action to meet client's needs With guidance learns quickly on the job. Picks up new skills and understands ideas when presented in a structured format. Learns effectively from experience. Responds effectively under stressful situations. Avoids counterproductive behaviors when confronted with frustrating problems or situations. Structures basic information accurately and draws informed conclusions. Is confident about his/her ability to contribute effectively. Takes responsibility for his/her actions and is receptive to constructive criticism. Technical Skills Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Knowledge of fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus. Track record of low error rate; low airline debit memos/financial losses. Microsoft Office application skills, including Outlook, and Excel Basic internet and web-based application skills Experience Minimum 1 year of Amadeus, Sabre or Galileo working experience a MUST, must be adept at the latest versions of any of the GDSs (Global Distribution Systems). Farelogix experience a plus. Good experience in Ticketing (issuance, exchanges, MCOs, residuals, schedule changes and name change processing) and/or Fare Auditing for an airline carrier. Quality performance: low error rate; low airline debit memos/financial losses. Education High School Degree or Graduation Any other travel school/ college/ institute certification (preferred) Please share the CVs on 7678666623 or yuvraj.mandal@nlbtech.in