5+ years of experience with 3+ exclusively in CRD Support.The Charles River Support engineer will be responsible for servicing critical business incidents using Charles River platform. The role will require the candidate to have a strong command of Charles River Server and Desktop functionalities. The candidate will be required to service the incidents that are logged by the business / end users of the CRD platform. Perform basic triage to resolved the tickets . Document the changes and propagate the ticket to L3 in case of major change to functionality / code. The activities will also include performing critical data analysis and making recommendations to the business to simplify their workflows.Work closely with Business Analysts and Technical Leads to understand business requirements and contribute towards design decisionsWork closely with Senior Stakeholders and represent the team as a CRD support specialist. Manage SLA and adhere to the ticket resolution timelines. Maintain KEDB and document the SOP Basic Requirements: Bachelors degree from an accredited university or college3+ yrs of Charles River platform experience is required with version 9.1 and up3+years of Knowledge of Trading and Trade Booking lifecycle is a must and hands on experience with messaging APIs like IBM MQ3+ years of experience with writing Technical requirements Preferred Qualifications: Ability to learn quicklyAbility to work effectively upon multiple work items at the same timeAbility to work in a virtual team across disparate geographies and time zones.Positive team player.Well organizedFlexible approach to working hours.Practical and pragmatic approach to workStrong attention to detail and accuracyAbility to work with multiple stakeholdersStrong communication skills and presentation skills are a must as the candidate will face off with business stakeholders Max_Experience":"5

Our team is actively looking for a collaborative, customer service focused, Global Senior Workday Analyst to support our Global Operations. The Global Senior Workday Analyst is responsible for providing technical support for Workday, including issue analysis, design, configuration, testing, and implementation of new and existing systems and functionality. This role is based in our India office and reports directly to the Sr Manager of Global People Operations in the United States. you'll Get To: Lead in maintaining, troubleshooting, and optimizing our Workday integrations. Design and build integrations using Workday tools like EIB, Cloud Connect, Web Services and Workday Studio. Troubleshoot integration issues, ensure file delivery, and follow up on data issues. Assist in administering and maintaining Workday security settings, including domains, role-based access controls (RBAC), and business process security policies. Design and implement security roles and groups based on business requirements and ensure compliance with organizational policies. Be a Global thought Partner with our internal People Stakeholders and SME s in cross functional business groups to proactively gather current concerns and leverage systems knowledge to provide creative solutions. Troubleshoot and resolve Workday business process escalations, data corrections, and Workday ticketing service requests by recommending and executing process and system improvements to ensure optimal system functionality. Develop and deliver training materials, user guides, and knowledge-sharing sessions for HR and end-users to maximize system utilization. Configure, maintain, and optimize Workday modules including HCM, Compensation, Benefits, Performance, Recruiting, Absence, Time, Payroll & Adaptative Planning. Analyze current functionality, troubleshoot, and test for production defects and propose enhancements. Design, create and maintain custom reporting and dashboards using various tools including BIRT. Provide tier-2 support for complex system issues, collaborating with internal and external partners to resolve issues promptly. Supports upcoming features, releases, and functionality, identifying impact and enhancement opportunities associated with a new release, and partners with stakeholders to provide and implement recommendations. Other duties as assigned What you'll Need: 8+ years of hands-on experience in the Workday Ecosystem (including configuration, integrations, EIB, and Studio) across the functional areas, Human Capital Management. Global experience is preferred. Hand-on experience with multiple modules such as Core HCM, Compensation, Benefits, Performance, Recruiting, Absence, Time, Payroll & Adaptative Planning. Proficient with Workday Report Writing, Dashboards and BIRT. Experience with APIs, PECI, XML, XSLT, and data transformation. Highly analytical mindset with strong ability to identify, troubleshoot and resolve system issues. Excellent verbal and written communication skills with a strong attention to detail. Demonstrated ability to take initiative and ownership with focus on timeliness and quality. Must possess strong ethical standards regarding the handling of confidential information. Bachelor s Degree in Business, Information Systems or equivalent education and/or work experience. Workday Pro Certification(s) are highly preferred. Collaborative customer service approach, with strong ability to build relationships, gain credibility and partner with others, and effective at working with others in remote/global work settings. Ability to multi-task and comfortable providing end user support and basic functional training.

As the IT Service Desk Manager you will lead a world class IT Support team and will ensure the team continues to provide outstanding customer & technical service to our employees globally. You are someone who obsesses about the employee experience and wants to build a culture where our IT customers always come first. You understand how a high-functioning Global IT Customer Service organization can positively improve employee satisfaction and organizational success. You get to: Expected breakdown of duties: Manager the day-to-day operations of the India/APAC IT Servic e Desk team responsible for end-user IT support within the company Lead daily huddles to ensure the best prioritization Conduct regular 1:1 s, performance reviews, and guides direct reports in establishing goals consistent with global team strategy and the corporate vision Assist the team with career development plans and objectives to achieve them Mentor, coach, and cross-train team members to provide an exceptional customer service experience Ensure strong cross-functional collaboration with other teams and maintain rapport with internal and external teams to facilitate proper resolution of the tasks at hand Develop agile processes to meet / align with the global support model and needs of L ytx and its employees Assist with design and implementation of initiatives to boost employee engagement through digital channels. Leverage feedback mechanisms and analytics to assess and improve the impact of solutions on employee satisfaction and experiences. Support the transformation from reactive to proactive to predictive Implement organizational change plans to facilitate the smooth adoption of technologies across the organization. Deliver training and support to employees to ensure effective utilization of new digital tools and platforms . Lead the end-to-end delivery of timely and efficient resolution of technology-related issues. Manage the adherence of service level agreements (SLAs) to meet the needs of the organization while maintaining high customer satisfaction. Optimize and leverage ongoing reports and dashboards on ticketing trends and team performance Maintain communication channels with global IT support team and management to ensure consistent support integrity across all regions Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes and reporting Collaborate with vendors to ensure the effective delivery of outsourced end-user services. Negotiate contracts, maintain relationships, and ensure vendors meet agreed-upon service levels. Be the Primary POC for Customer escalations and resolution for the APAC/India team/region Perform other duties as assigned What youll need: Minimum 7 years of relevant managerial, technical and functional experience in any of the following fields - IT, client desktops, service desk, service and support operations Experience with industry-standard operational practices such as change management, incident management, problem management, and vendor management Ability to distill complex issues into solvable and applicable tasks Demonstrated leadership skills A passion for pushing boundaries and questioning the status quo Ability to work with technical and non-technical, cross-functional groups Proven ability to professionally communicate clearly and effectively both verbally and in writing to technical and non-technical audiences Bonus points for: Demonstrated knowledge of effective Information Technology Service Management (ITSM) best practices with proven execution. Demonstrated understanding of ServiceNow and utilization of its capabilities to automate routine work processes. Relevant experience within a high operational call center, IT help desk, or network operations center (NOC) Knowledge of enterprise tools, including Service Now, Zoom, M365, Salesforce, Okta, Netsuite , etc Process improvement and performance optimization experience preferred Proven ability to organize multiple priorities and manage projects and team to achieve deliverables that meet or exceed agreements and expectations

We are looking for experienced Branch Managers for our upcoming branched in Maharashtra at Pimpri-Chinchwad, Aurangabad and Kolhapur. Responsibilities Key Deliverables: Managing a team of 8-10 Sales Officers Responsible for driving business - LAP and Unsecured Business loans Achieving branchs sales and collections targets. Building and managing relationships with Channel partners and other external stakeholders End to end responsibility of driving loan origination, approvals and disbursements. Engaging with Credit, Operations Clients for effective smooth case closure. Providing regular service to the customers and resolving grievances, if any, at Branch level. Assist risk and credit teams in portfolio risk management. Collections from overdue customers Hiring, retaining and training the team to achieve strong growth in the location under coverage Responsible for overall cost management and policy compliance at the Branch Required Skills and Experience: 8-12 years of relevant sales experience in NBFC / Banking industry Exposure and understanding of products in LAP Unsecured Business Loans / Small Business Loans segments. Team handling experience Local Sales experience of at least 3-4 years in the location applied for is a must. Exposure to the latest underwriting practices and tools prevalent in the small ticket lending industry

As a company, we have two products named BIK and Manifest AI. Its a B2B SAAS and we sell it to eCommerce brands spanning across US, APAC Europe. We are backed by Sequoia YC About Manifest AI: We at Manifest AI are redefining e-commerce with Generative AI. Manifest AI is an AI shopping assistant that can be deployed on e-commerce storefronts to help consumers buy faster. Our Ticket size varies between 6,000$ to 30,000$ and we usually cater to mid-market brands. Responsibilities: Getting into Discovery calls and finding the pain points of the customer. Understanding how can we cater to that customer or client segment. Getting into Demo calls and having a closure. You will be having 70% of demos from SDRs and 30% could be your own cold reach outs. Getting revenue for the company, increasing the client base. Getting to increase the ACV, AOV and ticket size over time. Increasing the MRR month-on-month. Targets Incentives: We have uncapped incentives policies, where if you achieve over and above your targets, we go over and above to payout incentives. Qualification: At least 2 - 5 years of being AE Preferable from a tech/engineering background :) Employment Type: Full-time Industry: Technology, Information and the Internet Location: HSR Layout, Bengaluru

Looking for an experienced and mature Real Estate Operations Manager with good experience in managing the new and existing centres of KLAY across India. The incumbent will be responsible to manage the entire operational aspects of the centers. The position will report to the Head of Operations . Roles and Responsibilities 1. Looking into real estate issues across all centres (new existing) in the country. 2. Co-ordinate with local authorities for taking any approvals in a timely manner. 3. Coordinating and overseeing regular centre maintenance and repairs. 4. Effectively delegate any issues to be resolved to each team member and personally ensuring the work is completed. 5. Adhere to daily and weekly checks to ensure smooth operation of site 6. Coordinating with various vendors, consultants, contractors, and agencies for design standards and execution of the Project and giving inputs wherever necessary. 7. Send communication on actions for all real estate maintenance issues. 8. Handle all issues and ticketing system effectively. 9. Manage contractors on site to ensure they meet legal and company requirements. 10. Input and hold responsibility for maintaining budgets. 11. Prepare the annual budget and forecasts. 12. Manage the budget from identification to completion of projects. 13. To share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery in line with Company Desired Experience and Skills - Education : Any Bachelors degree - Years of Experience: 10 to 15 years in property management and maintenance. - Prior experience in RETAIL, Healthcare, Hospitality or Education industry. - Practical knowledge of working in Corporate Fit-out / Retail / Commercial projects. - Experience in managing payments, negotiating contracts, and determining rates. - In-depth knowledge of applicable property law, taxes, and financial statements. - Knowledge of property maintenance and procurement of vendors and suppliers. - Should be ready to travel extensively across India. - Good team and people management experience - Excellent leadership and communication skills.

We are Hiring for Helpdesk Co-ordinator Loc : Lower parel. Helpdesk JD 1-2 Years of Experience Good oral and written communication Basis service desk ticketing tool knowledge Should have knowledge of Ms Office and basic operating of computer Should be available to work on weekend and public holiday Report preparation (on need basis)

Technical Consultant - SAP ABAP Roles and responsibilities Analyze and define solutions for Incident, Change, Portfolio, and Project Processes. Resolve incidents and implement bug fixes; deliver service requests and minor changes. Ensure system issues are resolved in accordance with agreed SLAs. Participate in problem management activities for corrective and preventive actions; recommend process improvements to optimize solutions and business processes. Participate in solution reviews with peers and team members; provide inputs to technical teams. Take full responsibility for the quality of work delivered. Deliver documentation as per defined processes. Communicate proactively with relevant stakeholders on status, delivery dates, and any issues affecting service levels. Demonstrate hands-on experience in SAP NetWeaver Gateway/OData, Fiori/UI5. Acquire necessary approvals to ensure application fixes and new functions are consistent in design. Ensure escalations are minimized or avoided. Provide inputs for meetings; prepare progress and status reports at defined intervals. Collaborate with functional consultants from various streams. Expected experience, skill sets and abilities A Bachelor s degree in Applied Computer Science, Information technology or similar. 5-12 years experience with international projects (preference for manufacturing clients in Europe). Experience with Code migration from ECC to S/4HANA. Experience in development of Adobe forms from scratch. Basic Java skills for coding inside Adobe forms. SAP Core ABAP, strong OO ABAP programming skills. Experience with classes and interfaces. Very good understanding of functional areas: SD, MM, PP, QM, WM, FICO, PM modules. Good experience in dialog programming. Hands-on experience with enhancement frameworks: Exits, BADIs, BTEs, VOFM routines. Proficiency in interfaces: ALE/IDOC/EDI, Web Services, Proxies, third-party integration. Experience with forms: SAPScript, SmartForms, Adobe Forms, and labels. Proficiency in reporting: Classical, Interactive, ALV (Classical OO). Good experience with data migration tools: LSMW, BDCs. Hands-on experience with SAP NetWeaver Gateway/OData, Fiori/UI5. Exposure to Solman for documentation and ticketing. Good understanding of SAP standard and customer-specific business processes. Excellent English communication along with presentation, moderation and business-partnering skills. The ability to work within a highly distributed team environment, multi-task and prioritize tasks. A performance-driven mindset, with strong work ethics and integrity. Ideally, youll also have: Exposure to SAP AIF, HTML5/CSS/JavaScript, S/4HANA (Cloud/on-Premises), Build apps, Fiori, Build Work zone Build automation. The relevant SAP certification/s. Experience working in a multinational organization and/or a big consultancy. Working experience with European clients. Willingness to work partly or fully during European office hours (CET). Willingness to learn about new technologies when the need arises. Apply

Responsibilities Ideate initiatives to continuously improve service performance and reliability Track and optimize the cost of infrastructure and operations Design, build, and configure tools to monitor platform status and performance Publish up-to-date platform status and performance (uptime, latency, etc) to stakeholders Set up alerts notifying teams before potential issues escalate to a service outage Engineer, implement, and monitor security measures for the protection of computer systems, networks, and information Perform security incident analysis and make sure actions are taken to eliminate the loophole Collaborate with pre-sales for on-boarding of new customers Provide oversight for the service management processes that provide consistent interfaces between customers and service providers in the areas of the incident, request, problem, configuration, capacity, availability, and change management are adopted and managed across the enterprise, guidance regarding industry best practices and known trends to help desk support services and related deliverables Serve as the primary contact for all customer escalations and participate in monthly, quarterly activity and performance reviews with clients Ensure proper solutions and knowledge management best practices are followed and integrate continual service improvement processes to refine and improve service desk performance continually, proper maintenance and administration of ticketing platforms including forms, workflows, categories, and ensure alignment of ITSM, Agile, and other emerging development methodologies Understand the ITSM framework and identify gaps in processes while offering solutions to fill them Process and document escalation paths and provide status updates to the client regarding escalated tickets Conform to the standards as dictated by ISO 20000 ISO 27001 Help manage the resolution of urgent incidents by defining SLA management processes to restore services as quickly as possible Produce and contribute to all System availability reports and dashboards by Service Level Agreements (SLAs) Explain and relay IT and complex issues to various levels of end-users Requirements BE/B.Tech/MCA degree with 5+ years of experience in implementing and overseeing IT Service Management processes Proficiency in Service Management tools and systems, including service catalogs, knowledge base management, and reporting tools Proven experience in providing 24x7 IT Infrastructure management support to global customers Basic understanding of Cloud Infrastructure (AWS), Operating Systems (Linux Windows), and Web Technologies (Apache, Nginx, etc) - Experience in leading a team of 4-5 Cloud Operations Engineers Strong interpersonal and customer service skills to excel in a team-oriented, collaborative environment

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. MG Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in MG plc s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI Insights), Business Transformation, Management Consulting Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Primary Key Responsibilities (Top 3-5 KRA) CyberArk PAM Technical Leadership: Lead the companys Privileged Access Management (PAM) program, focusing on CyberArk solutions. CyberArk System Administration: Oversee the setup, operation, and optimization of CyberArk for managing privileged credentials across the organization. Policy Development: Develop and enforce security policies for privileged accounts, aligning with best practices and CyberArk capabilities. Risk Mitigation: Implement risk management strategies to address risks linked to privileged access using CyberArks advanced security features. Team Leadership: Lead and mentor a team of PAM professionals with a focus on CyberArk technologies. Additional Responsibilities: Stakeholder Collaboration: Collaborate with Enterprise Security, IT, and Risk Management teams to align solutions with organisational security initiatives. Access Control Management: Manage the lifecycle of privileged access within CyberArk, ensuring adherence to the principle of least privilege. Compliance Auditing: Ensure compliance with regulatory frameworks for privileged access controls, providing necessary documentation for audits. System Enhancements: Evaluate and implement new modules, features, and upgrades to improve privileged access security. Incident Response: Lead responses to privileged access-related incidents, leveraging monitoring for swift containment and resolution. Vendor Management: Manage relationships with CyberArk and related vendors for timely support and system upgrades. User Training Awareness: Create training materials and conduct workshops on CyberArk usage, emphasising the security of privileged access. Continuous Improvement: Stay updated on product updates, security best practices, and emerging threats to keep the PAM program aligned with the cybersecurity landscape. Project Leadership: Oversee PAM-related projects, including integrations of CyberArk with systems like SIEMS, ticketing, and other security solutions. Knowledge Skills CyberArk Expertise: Deep hands-on experience with CyberArk, including modules such as the Vault, Password Vault Web Access (PVWA), Privileged Session Manager (PSM), Privileged Session Manager Proxy (PSMP), Central Policy Manager (CPM), Application Identity Manager (AIM), Application Access Manager (AAM), and Secure Web Sessions (SWS). Security Standards Knowledge: Strong understanding of security frameworks and best practices such as ISF, NIST, and industry compliance requirements (e.g. AAF, SOX). Technical Problem-Solving: Ability to troubleshoot and resolve complex issues within the CyberArk environment. Leadership Communication: Excellent leadership abilities with strong communication skills to work with both technical teams and non-technical stakeholders. Risk Compliance: Strong understanding of regulatory requirements and how CyberArk can be used to meet compliance standards. Strong understanding of authentication protocols, APIs, and integration patterns. Experience 12+ years of experience in cybersecurity, with at least 4 years focused on managing and administering CyberArk PAM solutions. Demonstrated experience implementing and optimising CyberArk in a large enterprise environment. Proven leadership experience in managing teams, specifically in cybersecurity or privileged access management roles. Experience with auditing and compliance reporting using CyberArk tools. Experience with integrating CyberArk with various security technologies such as SIEMS, IAM, and incident response platforms. Relevant Qualifications A degree in Computer Science, Information Security, or a related field. A master s degree is a plus. Professional certifications such as CISSP, CISM, or similar are preferred. CyberArk certifications (Defender, Sentry, or Guardian) are highly desirable. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Intake, triage, investigate, and respond to inquiries directed to Sago s respondent help desk, maintaining our company s reputation for high-quality service Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible Work with internal teams to troubleshoot issues that impact respondent experiences Escalate complex issues appropriately and follow up to ensure timely resolution Learn and stay up-to-date on Sago s technologies and procedures Follow appropriate communication procedures, guidelines, and policies Other duties as assigned Education: High School diploma/GED required Experience in market research a plus. Experience with customer service ticketing software a plus Proficiency in additional language

Job Description: Position Summary: The Global IT Service Desk Lead is responsible for overseeing the daily operations and management of the Global IT Service Desk team, ensuring the delivery of high-quality IT support services to AML RightSource employees across all regions. This role includes leading a team of IT Service Desk professionals, collaborating with stakeholders, and maintaining service excellence. The Team Lead will drive the adoption of best practices, develop and refine processes, and spearhead continuous improvement initiatives to enhance the efficiency and effectiveness of the IT Service Desk operations. Responsibilities: Lead and manage a global team of IT Service Desk professionals, fostering a collaborative and positive work environment while providing guidance, support, and constructive performance feedback to ensure a high level of service delivery. Schedule and coordinate team work shifts to ensure continuous support coverage across multiple time zones. Conduct regular team meetings and one-on-one sessions to review performance, address challenges, and identify development opportunities. Oversee the ongoing training and development of the IT Service Desk team to ensure skills remain current with evolving technology and industry best practices. Monitor ticketing system queues, prioritize and assign tasks to ensure the timely resolution of service requests and incidents in compliance with Service Level Agreements (SLAs). Serve as the escalation point for complex issues and provide hands-on support as needed. Collaborate with IT departments and stakeholders, including IT management and business leaders, to ensure seamless service delivery, alignment with organizational goals, and effective communication of performance and improvement plans. Develop, implement, and continually refine IT Service Desk processes. Lead initiatives to enhance efficiency, effectiveness, and user satisfaction, ensuring alignment with industry best practices. Analyze IT Service Desk metrics and user feedback to identify trends, areas for improvement, and key training needs. Maintain and update knowledge base articles, ensuring they remain accurate and accessible for both the team and end-users. Ensure compliance with group IT guidelines and enforce standard operating procedures. Requirements: Bachelor s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered. At least 4 years of IT Support experience, including 2+ years in a leadership or team lead role within a global or multi-regional environment. Proven experience managing an IT service desk or similar support function, with a focus on remote support across multiple time zones. Fluency in English, both written and spoken, with strong communication skills to interact with both technical and non-technical stakeholders. Demonstrated leadership and team management skills, with the ability to motivate and develop a high-performing team. Experience with IT Service Management (ITSM) tools like Jira Service Management, ServiceNow, or similar platforms. Strong understanding of ITIL standards, including incident, problem, and service request management. Solid grasp of modern IT infrastructure, including hardware, software, networks, and cloud-based services. Hands-on experience with Windows and MacOS environments, and proficiency in Office 365 and related Microsoft products (e.g., Exchange, SharePoint, Teams). Willingness to work flexible hours to support global operations. Strong knowledge of data privacy and security principles, with a focus on regulatory compliance. Excellent problem-solving and decision-making skills, especially under pressure. Outstanding organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused with a commitment to user satisfaction and service excellence. Proactive, results-driven, and committed to continuous improvement. Ability to work independently and collaboratively in a global team setting. Consider as an advantage: Relevant industry certifications such as ITIL Foundation or similar. Experience with user account management, including Active Directory and Azure Active Directory. Experience with cloud services (e.g., Azure, AWS) and basic network troubleshooting. Familiarity with scripting or automation tools (e.g., PowerShell) to enhance service desk efficiency. Knowledge of virtualization technologies like VMware or Hyper-V. Experience with mobile device management (MDM) solutions and device provisioning. AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are looking to hire Bangalore-based candidates only. What is the role Your role will be to support Xoxoday customers with technical queries about Xoxoday products. Key Responsibilities Close customer tickets and respond to customer queries via email or chats. Ensure SLA and CSAT. Constantly upgrade your skills on the Xoxoday products and features. Technical and debugging knowledge of issues. What are we looking for An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players. 1-3 years of experience in customer service role handling technical queries. Eye for detail and ability to comprehend the issue. Ability to work with data, and generate and analyze reports. Excellent oral and written communication and people interaction skills. Work independently and own the raised matter till closure. Comfortable working with technology applications. Hands-on experience with ticketing software like Freshdesk. Comfortable working with flexible shifts Work experience in SAAS companies is an added advantage Whom will you work with You will closely work with the Customer Success team and report to the CS Manager.

As a part of HR Shared Services (known as Zoetis Colleague Services) team in India, the HR Shared Services / ZCS Associate - I is responsible for performing general Human Resources related tasks in a shared service environment supporting multiple countries around the globe. ZCS India team is responsible for executing activities in following functional areas: Talent Acquisition, Data Administration and Auditing, Payroll Operations. In this role, the ZCS Associate will provide a professional administrative service to colleagues across a broad range of HR queries and processes. This will include support with transaction processing in Workday, Inquiry resolution, assisting in payroll management and general customer service to Zoetis colleagues globally through a variety of channels including phone, Service Now (ticketing system), and email. Payroll management experience is a Must. We are looking for a motivated and detail oriented individual, who will create a positive experience for all our colleagues. Responsibilities: Processes HR transactions in Workday as requested including onboarding, offboarding and employee life cycle changes Owns and executes talent acquisition operations process from posting through onboarding for assigned requisitions Manage payroll delivery of assigned markets by partnering with payroll vendor, in a timely manner with high accuracy each month Documents all cases in case management application i.e. ServiceNow Escalates client service issues to appropriate party as required Leverages knowledge management solutions and SOPs to complete inquiries and transactions Ensures consistent application of HR policies and state, federal, and / or country laws and practices Provides inputs on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall Zoetis Colleague Services knowledgebase Supports change programs, colleague engagement and cultural programs initiatives Develops understanding of ZCS operations and the Zoetis organization Works to meet expected service levels and business performance goals Participates in scheduled and ad hoc training in order to improve HR and business acumen Have a proactive and collaborative approach, with internal and external customers, HR colleagues and stakeholders to ensure timely and professional service delivery Qualifications (Training, Education Prior Experience): Graduate with 3 plus years of relevant experience MBA with 2 years of relevant experience Good proficiency with HRMS Tools such as Workday (preferred), Peoplesoft, SAP HR, Success Factors or equivalent HR system Prior experience in global payroll operations will be preferred. Proficient in Microsoft Office software, including MS Excel, required Proven experience of working in a HR shared services environment with multi-national/global markets exposure Other Requirements: Possess strong interpersonal and customer service skills. Ability to work with sensitive and/or confidential information. Strong attention to detail and analytical skills Communicate effectively within the ZCS team, stake holders and colleagues. Ability to prioritize workload and provide timely follow-up and resolution Able to operate efficiently as a member of a wider HR function, building strong and productive relationships at all levels within the HR function Full time

Hands on experience of APM (Application Performance Monitoring) > Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM > Experience on Ticketing tool like Service Now, Jira, ITSM > Good Knowledge of SQL and Linux and Basic understanding of Java > Basic understanding of Incident Management Process and Lifecycle > Basic understanding of SLA/KPIs > Basic knowledge of Microsoft Excel and Power Point > Good Decision making, analytical and time management skills. > Multitasking abilities > Ability to work from office. > Ability to commute to office on self-basis. > Excellent communication skills > Flexibility to work in 24/7 shifts > Providing RCA for Incidents and preparing chronology. > Supporting Application Team with SR and extracting result from Database as required.

Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. that are received over the emails. Ensure that invoices are correctly coded, posted into the system, and adequately attached with relevant documents. Setting up of Vendor and other entities in application Paying vendors as per due date criteria and ensuring payment is received by the vendors Responding to all vendor/branches/onshore enquiries regarding payments. Updating tickets on client queries/issues on ticketing platforms for billing purposes and tracking escalations. Query resolution. Perform Quality check on TE reports and process the same. Bank Statement reconciliation Coordination with support/dev engineers on issues resolution Creation/Updation of SOPs in a timely manner. Required skills and qualifications Post Graduate or equivalent qualification in the field of accounting and finance. Understanding of basic principles of finance, accounting, and bookkeeping. Time management skills and detail orientation. Experience in accounts payable (or accounts receivable) preferred. Experience with any accounting software like Workday, Concur etc. and online platforms would be an added advantage but not mandatory.

What you ll do: Troubleshoot application related issues and resolve them for the customer. All cases are worked on proactively and the average days to resolve metrics are consistently met. Monitor the ServiceNow queue, assign and work on cases as they come in adhering to the service levels. Create knowledge base articles and videos as needed to enable customers to resolve common issues by themselves. From time to time, train, and mentor junior resources Ensure CSAT targets are met, and escalations actioned on a timely basis. What you ll need to succeed: Primary job function is to provide ERP application support via phone/email/Web: Bachelor s degree (or equivalent experience) Proven experience as a customer support specialist, preferably within a similar environment Experience troubleshooting issues via telephone and use of remote support access to provide a resolution to the end user. Replicating errors and documenting the steps for replication as needed Essential self-starter qualities and the ability to work autonomously or collaboratively within a Liaison between end user and appropriate internal resources. Domain knowledge in Manufacturing and/or distribution will be beneficial. Experience in anyone from OMS / Inventory Management / WMS / PM will be beneficial. MS Office 365 and Teams prior knowledge necessary Working knowledge of ServiceNow advantageous. If not ServiceNow, experience with another ticketing tool necessary. We offer a clear career path within the Customer Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us. Location : Bangalore Shift Timings : 5:30pm-2:30am IST #LI-VV1 #HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Vidya Vardhni

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising s supply chain of the future. PubMatic s sell-side platform empowers the world s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain. Job Description The PMP Deal Desk Operations Team Lead is a highly visible and key role at PubMatic. We are looking for a highly motivated and experienced team contributor to join our Customer Success Operations team in Gurugram and build a 24x7 centralized deal desk that is agile and works cross- functionally with global teams to manage, troubleshoot and scale PMP spend globally from all customer types including advertisers, publishers and data partners. This position will also work with product and engineering to develop first-in-class analytics and optimization tools to help us stay at the forefront of sell-side innovation. Responsibilities: Recruit and hire talent to build the deal desk team, including day-to-day campaign managers. Work with internal teams globally, including Sales, Marketing, Business Development, Product Management, Customer Success and Engineering to project-manage and execute PMP deals within established Service Level Agreement. Manage the operational excellence and delivery of all PMP campaigns developing strategies from campaign inception through to execution and post-campaign reporting in partnership with Sales, Engineering, Product Management, Customer Success and Ad Solutions teams. Establish internal Service Level Agreements for response and execution times for deals. Leverage PubMatic s Analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals. Work with engineering and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers. Document Standard Operating Procedures for deal setup, troubleshooting playbooks, and escalation management. Develop a culture of collaboration and accountability across the team Collaborate with Ad Solutions Sales team to find additional PMP opportunities and assist in up selling. Establish and maintain an efficient ticketing system to manage Clients requests and escalations. Identify product enhancement opportunities and liaison with Product Managers to strengthen PubMatic s Deal Management offering. Qualifications Candidates for this position should be proactive, respond positively and actively to challenge and pressure. Confidence to handle challenges and work well with people across multiple functions is required. We are looking for a leader with the ability to motivate people in the process of getting things done. Demonstrated team-building experience and an active network are preferred. BCA/ B.Tech /B.E/MCA graduation degree or equivalent experience. Previous management experience required (manager, lead or supervisor role). Minimum 5 years of relevant Ad Operations work experience in the digital display advertising industry. Knowledge of DCM, GAM, DSP, SSP. Strong understanding of Private Marketplaces (PMP). Proactive, quick learner, detail oriented, strong problem-solving skills. Experience using complex datasets to track performance trends, identify anomalies and their root cause (SQL experience highly desired). Shift Time: APAC: 6:00 AM - 3:00 PM/ EMEA: 2:00 PM - 11:00 PM. Excellent campaign optimization and reporting skills (publisher or agency). Very strong analytical thinking abilities, project management and organization skills. Ability to present clear project plans and communicate with teams to reach desired results. Experience preferred working with remote customer contacts on a global basis. #LI-DNI Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days in office and 2 days working remotely ) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance. Implement and maintain strategies for backup, security, and redundancy. Manage End-Point security installation and remediation including virus, malware, and spam protection. Manage performance monitoring, tuning and compliance with established TechOps standards. Develop, maintain, and manage patching strategies and methods for end user workstations and servers. Incident monitoring, alerting and management for all servers, storage, databases, and other infrastructure components. Manage domain names and SSL certificate procurement and renewals through various registrars. Identify potential changes and system improvements for consideration and implementation. Escalate problems and issues to manager based on department operations and procedures as necessary. Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Lead the selection and replacement of outdated technology throughout the organization. Use expert-level administration and optimization of hosts and servers to ensure high degree of availability and appropriate resource management. Assists the Director in the creation and management of both the core budget related to the areas of responsibility and the program development budget as it relates to the implementation of new technology. Implements applicable industry best practice support model(s) to improve Company s IT operations maturity level and move to a more customer-centric support focus for all IT services. Engage regularly with upper management, providing reports on project status, activities, and achievements. CANDIDATE PROFILE: Education and Experience Required: Bachelor s degree in Information Technology and or equivalent hands-on experience required. 5+ years hands-on experience managing/administering MS O365/Teams/Azure environment. 10+ years hands-on experience managing a Microsoft based LAN environment, System Patching, Automation and AD management, hands-on experience with enterprise backup and recovery procedures, system performance monitoring tools, Exchange Server, VMware virtualization, SAN storage and resource/capacity planning. 3+ years experience supporting a remote workforce. Relationship management / customer service skills. Project management skills. Preferred: Microsoft Azure Fundamentals, Associate, and/or Engineer certifications. Experience with IT support ticketing systems - Zoho Desk, Freshdesk, Remedy, etc. Experience in a mixed Windows/Mac/Linux environment. Ability to simultaneously manage multiple projects and aggressive timelines. COMPETENCIES: Results Oriented: Is counted on to meet or exceed goals; consistent top performer; bottom-line oriented and pushes self and others to achieve results. Process Oriented: Good at figuring out the processes necessary to get things done; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it. Effective Communicator: Consistently communicates with clarity and thoroughness to optimize audience Excellent communication skills (oral and written) English: C1 Advanced Collaboration/Relationship Building: Develops and maintains effective working relationships with team members, internal partners, customers, and others using strong interpersonal skills. Obtains cooperation from others; seeks and encourages win-win alternatives. Works effectively with people outside formal authority to accomplish goals. Customer Commitment: Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect.

Job description We require a Subject Matter Expert with expertise in the Phoenix OT environment to support the transition and operational support. The SME should have a deep understanding of the Phoenix Architecture(Switches and Mguards and other OT related devices) and configuration to ensure a successful onboarding process and seamless operational continuity. Job description: Knowledge Transfer & Documentation Conduct in-depth sessions with the incumbent team to understand the existing OT environment, architecture, and configurations. Reviewing technical documentation, such as network topology, system configurations, integration and documentation and ensure completeness, accuracy, operational workflow and compliance with regulatory requirements. Identify custom configurations, integrations, and automation in place. Validate and prepare Standard Operating Procedures (SOPs), escalation matrices, and troubleshooting guides. Technical Assessment & Gap Analysis Assess the current state of the infrastructure, including hardware, software, and security policies. Identify any gaps, risks, or technical debt that need to be addressed before the transition. Recommend improvements or optimizations to enhance system reliability and performance. Providing recommendations and insights based on the findings of the due diligence assessment. Operational Support & Readiness Assist in setting up monitoring, alerting, and incident response mechanisms for continued support. Ensure that necessary access controls, user privileges, and security policies are in place. Validate and support the integration of OT applications with ITSM tools (e. g. , ServiceNow) for automated ticketing. Identifying potential technical risks and vulnerabilities that may impact the organizations operations, data security, or compliance. Support Operational issues Training & Enablement of Orange Resources Provide hands-on training and knowledge transfer to Orange I2 operational team. Develop a transition playbook outlining key procedures and troubleshooting methods. Subject Matter Expertise, Troubleshooting Guides, Escalation Matrices, Phoenix Architecture, Ot Environment, Itsm Tools, Standard Operating Procedures

Job Role: Travel Operations Co-ordinator Working Hrs: MON-SAT: 9.30 to 6.30 pm Experience Min- 2-3 Yrs. Job Location: Work from Office Baner Pune ** Immediate Joiners Preferred ** Role & responsibilities Customer Management: Coordinate with customers regarding new / existing inquiries, quotation / bookings, amendments (changes, cancel), payments (advance / balance), complaints, and other service related matters. Vendor Management: Coordinate with existing vendors regarding quotations and bookings for flights, hotels, transportation, visas, holiday B2B packages, and other services, if the vendor is not available then search and finalize the vendor from online site / google/ Justdial timely manner. Rate Negotiation: Evaluate quotations from vendors, DMCs, and B2B portals, and finalize rates by comparing offers from different sources. Negotiate B2B rates, and draft final quotations or sign contracts as needed. Booking Management: Process passport and visa applications, craft itineraries for both local and international holiday packages with detailed costing, book train, flight, and helicopter tickets, and arrange accommodations, transportation, and restaurant reservations. Additionally, manage cruise bookings, yatra registrations, travel insurance, issue foreign SIM cards, and organize tours for upcoming guests, handling changes or cancellations as required. Daily Assistance: Assist in day-to-day tasks as instructed, including drafting Routine emails, scheduling meetings with vendors or customers, completing assigned tasks, following up on pending actions, saving vendor, customer contacts, and scanning visiting cards. Manage correspondence: Handle Correspondence: Serve as the primary point of contact by managing all forms of communication, including incoming and outgoing phone calls (including redirected calls), emails, and WhatsApp messages of customer vendors. This role requires effective coordination with both internal and external parties. Manage Meeting: Proactively manage online / offline Vendor/ Customer meetings calendar by prioritizing and arranging internal and external meetings/tasks, ensuring appropriate briefing agendas are prepared and provided in advance. Market Analysis: Analyze competitors products and current / upcoming opportunities to promote various destinations/occasions. Complaint Resolution: Assist in resolving complaints and administrative issues with suppliers and hotels. Team Coordination: Work with the Management & teams for sales also upcoming contract management and MICE activities or destination/occasion promotions. Report & MIS: Prepare MIS Report, business reports, meeting agenda, minutes or notes and other relevant PPT/ data as defined formats and submit daily/weekly/monthly reports without fail. Learning skills: you are solely responsible for acquiring the necessary skills in areas such as calling, preparing quotations, itinerary, drafting emails, WA messages, designing banners, calling scripts, how to use IT tools and other related tasks to effectively complete your assigned responsibilities. Preferred candidate profile Bachelors Degree in Tourism, Hospitality, or a related field Preferred but not mandatory. Candidates with relevant diplomas or certifications in travel and tourism management may also be considered. Certifications in Travel Operations IATA (International Air Transport Association) certification or similar credentials in ticketing and reservations systems are highly desirable. Skills: Flight Booking and Ticketing Expertise Proficient in handling B2C / B2B portals, Google Flights, and other online platforms for booking and managing flights. Customer Service and Communication Strong interpersonal skills to manage inquiries, resolve issues, and provide exceptional customer service to clients. Vendor Management Experience in negotiating rates with hotels, transport providers, and other vendors, ensuring quality services at the best prices. Ticket Itinerary Planning and Customization Ability to create, modify, and optimize ticket itineraries based on customer preferences and budget. Multitasking and Time Management Ability to handle multiple bookings, queries, and tasks simultaneously while maintaining accuracy and efficiency. Problem Solving and Crisis Management – Quick decision-making skills to manage flight cancellations, delays, or other travel disruptions. Proficiency in Travel Software and Tools – Hands-on experience with tools for managing travel bookings, reservations, and customer databases. Attention to Detail – Ensures error-free documentation and maintains a high level of accuracy in bookings and reservations. Understanding of Visa and Immigration Regulations – Knowledge of visa requirements and immigration rules for major travel destinations.

We are Hiring Please go through the Job description below before applying Technical Skill set • Voice Call Handling: excellent knowledge of handing voice calls and multitasking. • Email Communication: professional email writing skills. • Chat Communication: professional chat writing skills and multitasking. • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. • Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc • Printers: Hands on experience on managing printers (Local & Network printers) - Lex • Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. • ITIL: Knowledge of ITIL processes and procedures. • A+: knowledge of A+ processes and procedures. • KM: Knowledge management understanding, review & create new knowledge articles. Key Performance Indicators (KPIs): • Ensure all the User contacts are responded within the defined Turn Around Time • All the L1 Incidents are resolved as per the defined Resolutions Timelines • Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. • Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. • Taking ownership of calls/emails logged by his/her colleagues in his/her absence. • Mentoring and providing floor support to the newly joined associates. • Should be proactive in assisting the colleagues, during High Volume Time. Requirement - WORK FROM OFFICE LOCATION - HYDERABAD (Bahadurpally) Excellent English Communication is Required 1.Graduate 2. Freshers with Technical knowledge can apply 3. 24/7 Shifts 4. 5days working , 2 rotational off 5. Immediate joiners only 6. Compensation - Fresher 3LPA, EXP - UPTO 6LPA (Depends on last drawn ) Interested candidates please call at 9875622051 (HR Shruti)

Role & responsibilities 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Deal with and resolve helpdesk requests Preferred candidate profile 1-5 Years of experience can apply Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. Perks and benefits Cab Facility Competitive Salary Additional Shift Allowance Medical and Life Insurance PF and Gratuity Eligible Candidates are requested to share their CV in 9740391528 with Subject Line - SD Regards, Ekata Datta

Role & responsibilities 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Deal with and resolve helpdesk requests Preferred candidate profile 0-3 Years of experience can apply Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies/Active Directory/BSOD/VDI /OS365 Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. Perks and benefits Cab Facility Competitive Salary Additional Shift Allowance Medical and Life Insurance PF and Gratuity

Key Purpose of the role: BiofuelCircles products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers, and farmers. The Functional Support Consultant will be responsible for helping internal and external users get the most out of the BiofuelCircle platform by resolving their queries, troubleshooting problems and getting things done through the platform What will you do every day? Understand how the BiofuelCircle Platform works and how its customers use it Work closely with users to answer questions about the features and capabilities of the platform Assist users on/ off-site in performing their platform roles, and completing platform tasks Interact with users on/ off-site to demonstrate functionality, troubleshoot issues, and provide workarounds by leveraging your troubleshooting skills Write knowledge base articles, and how-to-videos to reduce troubleshooting time and speed up issue resolution Follow defined support processes to manage and track user requests and defects Create defect documentation for engineering teams to understand, recreate, and resolve issues The ideal candidate profile: You have up to 2 years of experience in an Application Support role You can coordinate, follow up, follow through and drive issues to closure proactively You are a good listener, and can understand customer issues You are at ease explaining or demonstrating how to use software applications, can write effective emails and create explainer documents that are understood by those who read them You can provide innovative workarounds or design a solution to fix a users problem You can work with cross functional and remote teams You take ownership and accountability and don't need a manager reminding of tasks or deadlines You are comfortable with web and mobile applications, and chatbots and can troubleshoot issues such as connectivity, validation errors, API failures, etc. You are willing to work in shifts and travel to customer locations on demand Knowledge of business processes in B2B, Supply Chain Management/ Operations, will give you an advantage over other applicants Knowledge of Customer Support processes & Ticketing/CRM tools will also give you an advantage over other applicants