Job description We require a Subject Matter Expert with expertise in the Phoenix OT environment to support the transition and operational support. The SME should have a deep understanding of the Phoenix Architecture(Switches and Mguards and other OT related devices) and configuration to ensure a successful onboarding process and seamless operational continuity. Job description: Knowledge Transfer Documentation Conduct in-depth sessions with the incumbent team to understand the existing OT environment, architecture, and configurations. Reviewing technical documentation, such as network topology, system configurations, integration and documentation and ensure completeness, accuracy, operational workflow and compliance with regulatory requirements. Identify custom configurations, integrations, and automation in place. Validate and prepare Standard Operating Procedures (SOPs), escalation matrices, and troubleshooting guides. Technical Assessment Gap Analysis Assess the current state of the infrastructure, including hardware, software, and security policies. Identify any gaps, risks, or technical debt that need to be addressed before the transition. Recommend improvements or optimizations to enhance system reliability and performance. Providing recommendations and insights based on the findings of the due diligence assessment. Operational Support Readiness Assist in setting up monitoring, alerting, and incident response mechanisms for continued support. Ensure that necessary access controls, user privileges, and security policies are in place. Validate and support the integration of OT applications with ITSM tools (e.g., ServiceNow) for automated ticketing. Identifying potential technical risks and vulnerabilities that may impact the organizations operations, data security, or compliance. Support Operational issues Training Enablement of Orange Resources Provide hands-on training and knowledge transfer to Orange I2 operational team. Develop a transition playbook outlining key procedures and troubleshooting methods.

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure timely resolution and escalation as needed. Customer Support: Act as the point of contact for customers and end-users seeking technical assistance. Respond to customer inquiries and resolve technical issues promptly. Maintain a high level of customer satisfaction through effective communication and problem- solving. Process Improvement: Identify opportunities to improve service desk processes and workflows. Implement best practices to enhance efficiency and customer service. Document and update standard operating procedures (SOPs). Technical Knowledge: Stay up-to-date with IT industry trends and technologies. Provide technical guidance and expertise to team members when needed. Assist with complex technical issues and escalations. Reporting and Metrics: Generate reports on service desk performance, including ticket volumes, response times, and resolution rates. Analyze data to identify trends and areas for improvement. Prepare regular reports for management. Vendor and Asset Management: Manage relationships with IT vendors and service providers. Assist in procurement and asset management activities as necessary. Security and Compliance: Ensure compliance with security policies and procedures. Assist in incident response and security-related tasks as required. General Responsibilities: Maintain and update configuration documents. Maintain assets and software licenses/subscriptions. Vendor coordination and support

As a Junior Network Engineer, The Engineer needs to work closely with senior network engineers and IT professionals to assist in the design, implementation, maintenance, and support of our companys network infrastructure Requirements Must-haves: Excellent communication skills (both oral and written) Knowledge of WAN/LAN networks with dynamic routing protocols Good understanding of BGP networks and basic troubleshooting steps Understanding firewalls and their functions. Process and procedure adherence Knowledge of service Desk and ticketing system Monitor network performance and troubleshoot network issues. Assist in the implementation of network security measures to protect the organizations data and infrastructure. Provide technical support to end-users and assist in resolving network-related issues. Collaborate with cross-functional teams to implement network projects and initiatives. Document network configurations, procedures, and troubleshooting steps. Stay updated on emerging network technologies and trends. Good to have: Good to have industry certifications in the networking domain like CCNA, CompTIA N+ any firewall OEM certifications etc. Competencies Required: Qualification: Graduate or above 0-1 years of total experience CompTIA A+,N+(Optional) CCNA Certificatio Skills: Familiarity with network hardware devices such as routers, switches, firewalls, and access points. Basic knowledge of network security principles and best practices. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Relevant certifications such as CCNA or Network+ are a

Job Summary We are seeking a passionate and results-oriented Quality Manager to lead our quality assurance team in delivering exceptional customer experiences in the fast-paced online gaming industry. The ideal candidate will oversee a team of quality analysts, champion the voice of the customer (VOC), and drive process improvements through modern quality management tools and AI-powered solutions. This role requires exceptional leadership skills, a deep understanding of customer sentiment, and the ability to collaborate with cross-functional teams to ensure excellence across all customer touchpoints. Key Responsibilities 1. Team Leadership Management: Lead, mentor, and inspire a team of 9-10 quality analysts to achieve organizational objectives and consistently deliver exceptional results. Conduct regular performance reviews, provide constructive feedback, and implement coaching strategies to support professional growth and skill enhancement. Demonstrated ability to unlock the full potential of team members, fostering a culture of excellence and continuous improvement.2. Quality Assurance Processes: Manage the sampling of voice and non-voice customer interactions for a multi-brand business operation, ensuring precise allocation to quality auditors by defining what to audit, who will audit, and at what frequency. Monitor and evaluate customer interactions to uncover opportunities for enhancing quality standards, refining products, or improving processes. Develop and execute a comprehensive quality roadmap tailored to both existing and new brands, ensuring optimal performance and alignment with business objectives.3. Customer Sentiment Insight Generation: Develop and implement a robust insight generation framework tailored to products at various stages of their lifecycle differentiating between new and existing brands Leverage AI-driven quality management tools to analyze customer sentiment and generate actionable insights. Spearheaded initiatives to enhance customer experience based on sentiment analysis and VOC data.4. Collaboration with Stakeholders: Engage directly with customer support agents the frontline representatives who interact with customers daily to gain valuable insights and ensure a customer-centric approach to problem-solving. Partner closely with customer support, training, business, and product teams to identify and resolve customer pain points, ensuring the delivery of effective solutions rather than merely escalating issues. Collaborate with senior leadership to design and propose strategies that tackle recurring challenges, driving enhancements in product offerings and process efficiency.5. Quality Management Tools: Implement and manage quality management systems to streamline workflows, reporting, and analysis. Stay updated on the latest advancements in quality management and ensure tools resources are used effectively.6 . Process Improvements: Translate VOC feedback into actionable strategies to optimize processes and improve product offerings. Design and implement metrics to measure the effectiveness of quality assurance programs.7. Analytical Mindset: Strong analytical mindset with the ability to interpret complex data and derive actionable insights. Proficiency in Microsoft Excel, including advanced functions (e.g., pivot tables, VLOOKUP, data visualization tools) for data analysis and reporting. Qualifications Skills Education: Bachelor s degree Technology Skills: Hands-on experience working with Ticketing/CRM Solutions - FreshDesk/Zendesk/Salesforce, MS Office - Excel/Word/Powerpoint, Dialer Solutions - Exotel/Genesys etc. Experience: Minimum of 5 years in quality assurance, with at least 2 years in a managerial role. AI Prowess: Strong understanding of quality management tools and AI-powered platforms for customer sentiment analysis. Team Player: Proven ability to lead and manage a team, fostering collaboration and driving results. Self-starter: Exceptional analytical skills, problem-solving acumen, and communication skills. Preferred Certifications: Certified Quality Auditor (CQA) Six Sigma Green/Black Belt Certifications in AI-powered quality management tools (if applicable)

Job Description:- - Client Acquisition. - Understanding structuring of clients loan requirements. - End-to-end process of logging in the file taking it to the disbursal stage. - Maintaining a post-sales relationship with the client giving him periodical loan tops as his requirement. - Updating all your clients /prospects about the new loan products launched from time to time getting further business from the clients. - Forming key alliances with Real estate developers /Real estate agents for generating high-ticket home loan prospects. - Forming key alliances with Chartered A/C s to cater to their clients who would have loan requirements. - Going meeting the HR person of various corporate firms to felicitate best home loan deals as well as personal loans for their employees. Qualification:- - Any Graduate/Bachelor s degree in marketing or similar major. - 1 + years of relevant experience - Good Communication and Convincing Skills,Well Groomed presentable. - Basic Computer Knowledge - Result-oriented, Team Player Highly driven - Fixed Salary + Incentives

Exciting Job Opportunities in a Premium Travel Voice Process – Work from Office. Greetings from ShiningStars ITPL! We are hiring for multiple customer support roles in a leading travel process for both domestic and international BPOs in Noida. If you have customer service experience in the travel industry and are looking for a stable, high-growth career, this is the perfect opportunity for you! Job Details: Location: Noida Work Mode: Work from Office Employment Type: Full-Time Shifts: 24/7 rotational Working Days: 5 days a week Cab Facility: Both ways Eligibility Criteria: Excellent communication skills (Good English for domestic, Excellent English for international) Education: Graduate or Undergraduate with relevant experience Experience: Minimum 6 months in customer service within a travel process is mandatory Knowledge of GDS/Amadeus preferred for certain roles Key Responsibilities: Manage customer queries related to travel bookings and services Utilize GDS systems (Amadeus, Sabre, Galileo) for ticketing and reservations. Ensure high-quality service and customer satisfaction Salary & Benefits: Experienced: Up to 4.5 LPA CTC Performance-Based Incentives How to Apply: Interested candidates can WhatsApp or call 9696714723 (Homa) to schedule an interview. If unavailable, drop a message, and we will get back to you. For future job updates, join our WhatsApp hiring channel: WhatsApp Channel. https://lnkd.in/dag_wY3c #TravelJobs #CustomerService #HiringNow #NoidaJobs #BPOJobs #InternationalProcess #DomesticProcess #JobAlert #GDS #Amadeus #CareerOpportunities #ApplyNow

Customer Service Professional (Noida Location) We are looking for experienced and skilled Customer Service Professionals to join our team in Noida . If you have a passion for helping customers and meet the qualifications, we would love to have you on board! Position: Customer Service Professional Location: Noida Salary: 26,500 per month + 4,000 Travel Allowance Work Schedule: 5 Days Working (Rotational Shifts) Eligibility Criteria: Education: Only graduates are eligible to apply Experience: Minimum 1 year of experience in a customer service profile Skills: Excellent verbal and written communication skills Must be comfortable working in rotational shifts Key Responsibilities: Handle inbound customer inquiries via voice, email, or chat. Resolve customer issues and provide timely solutions with a focus on customer satisfaction. Address complaints and ensure a positive customer experience. Maintain records of customer interactions and follow up to ensure resolution. Meet performance metrics, including response time, customer satisfaction, and first-contact resolution. Collaborate with the team to improve service delivery and efficiency. Adhere to company policies and operational procedures. Additional Benefits: 26,500 salary + 4,000 travel allowance. Health benefits and other employee perks. Career growth opportunities within the company. How to Apply: If you're a motivated and customer-centric individual, please share your CV with Senior HR Mehak on WhatsApp at 8383025642. We look forward to hearing from you!

Provide guidance to users on proper use and features digital solutions. Understand user complaints, ask right questions, and classify complaints with right owners. Update knowledge base with technical documents, procedures, troubleshooting guides. Resolve technical issues, strive for high first-time resolution and customer satisfaction scores. Manage ticketing system for comprehensive database of tickets, issue classification and RCA. Deliver regular training tips to system admin/business representatives. System monitoring SLA management Actively monitor batch jobs, integrations, planned activities and intervene in case of failure. Prepare maintenance plans, upgrades, scheduled activities for digital solutions. Manage active coordination closure with SAP, Infra and partner support teams. Manage SLA for business users driving prompt resolution with internal and external owners. Create and execute test cases for new features in the application and dashboards, ensuring functionality and performance meet business requirements. Testing, deployment and adoption tracking Document test cases, execution results, and any identified defects for future reference and process improvement. Participate in daily scrum calls, providing updates on progress, challenges, and potential risks. Analyze data from a process perspective, identifying gaps and areas for improvement. Highlight track identified gaps, timely resolution closure with relevant stakeholders. Adoption tracking for the applications Key stakeholder interactions: Business team members IT team (Infra and SAP) Digital team Ideal profile- Keywords: Digital application support, Level 1 troubleshooting and support, Business applications support, SLA management, Root cause analysis, Business Analyst Key skills: Quick learner and ability to interact with cross functional stakeholders. Gather good understanding of the organisation s digital, IT systems and user behaviour. Customer service orientation- listening ability and patience to understand issues. Good verbal and written communication skills Critical thinking skills Ability to analyse complaint data and create meaningful next steps for root cause closure. Knowledge in JIRA or similar product management tool Qualifications experience: Educational Background: B.Sc (IT), degree in Computer Science, Information Systems, or a related field. Experience: Minimum of 3 years of relevant experience

Join our global team as a Customer Experience Agent! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! We usually respond within three days WALK-IN INTERVIEWS Career Comeback Professionals || Experienced Professional || Fresh Graduates Hiring for Position - Customer Experience Agent Joining Date : 7th April 2025 Interview Date Time : 10th March 2025 to 28th March 2025 03:00 PM IST to 06:00 PM IST Where : Bark.com India, Trendworks, 13UF Floor East Wing, Raheja Towers, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001 Google Maps : Document(s) To Carry - R sum Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles Responsibilities : Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US. Shift timings : 08:00 PM to 05:00 AM || 02:00 PM to 11:00 PM || 05:00 AM to 02:00 PM. Be a product expert, assisting new and existing professionals with queries related to our offerings. Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. Handle unresolved questions and escalate issues when necessary. Identify and execute sales opportunities where applicable. Ensure all Customer Success KPIs are consistently met. Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). Maintain high levels of service delivery and customer satisfaction. Required Skills : Strong proficiency in spoken and written English, with a clear and confident communication style. Minimum of 1 year experience in handling international customers. Excellent problem-solving and selling skills. Proficient in using laptops/computers with above-average typing speed. Exceptional attention to detail and organizational skills. Highly driven and motivated with a strong work ethic. Eagerness to learn and grow within the company. Self-starter with the ability to work independently and as part of a team. What We Offer : 5 days work week with 2 rotational off days Competitive salary and benefits package (Fixed CTC 3.75 LPA) Performance-based bonus payout Learning Development Opportunities with individual learning budget 40 paid days off One-way cab facility Corporate gym pass Quarterly townhall socials Monthly company lunches Fully stacked snacks counter Opportunity to work with a dynamic and supportive team Professional growth and development opportunities with personal LD budget A chance to make a meaningful impact on customer success and satisfaction Healthcare insurance for you, upgradable to cover your family if you wish Office Location : Bark.com India, Trendworks 8th Floor 13UF Floor East Wing, Raheja Towers 26-27, Mahatma Gandhi Road Bengaluru, Karnataka 560001 About Bark Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services. Bark is the UK s largest fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do. We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need. We are a dynamic, exciting, forward-thinking business but with the financial security of a PE backed, revenue generating established company so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made. Diversity Statement At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about. Department Bengaluru Customer Experience Bengaluru Customer Experience Agent - International (APAC/UK/NA) (Walk-ins | Bengaluru) Join our global team as a Customer Experience Agent! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! Loading application form Already working at Bark Let s recruit together and find your next colleague.

Work closely with the design team to create and develop mechanical systems for our wind-powered ships, ensuring they meet performance, safety, and reliability requirements. Develop the design (in SolidWorks) and participate in prototyping, and testing of various mechanical components, such as hull stabilization systems, and auxiliary systems. Conduct engineering calculations, strength analyses and high-level CFD simulations (with the SolidWorks toolbox) to optimize mechanical designs for efficiency and durability. Coordinate internal and external multi-disciplinary project stakeholders (naval architecture, embedded, control engineering). Your Profile Master s degree in Mechanical Engineering, Naval Architecture or related field 2-3 years of professional experience in mechanical engineering, preferably in shipbuilding, aerospace, or renewable energy industries. Experience with hydrofoils is a plus. Proficiency in CAD software (e.g., SolidWorks); experience in FEM/CFD tools is a plus. Strong problem-solving skills and a hands-on, results-oriented approac What we Offer Opportunity to join a deep-tech startup as an employee from the very beginning, and contribute to the strategic decision making of the company. Competitive compensation and equity options. Health and wellness benefits (sports, public transport ticket etc.). Flexible working hours with the possibility to work from home.

Job description Role : Senior Advisor Customer Service Industry : Telecoms, Managed IT, Security Market Place : United Kingdom. Market Segment : Business to Business, Business to Consumer, United Kingdom Nature : Inbound client service calls, live chats client emails, customer happiness customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert. Role Description: - Pertaining to this role, youd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms. You must have minimum 2 years experience in a high-octane aftercare environment, a true passion for meeting SLAs customer happiness, troubleshooting queries in billing technical faults, achieving true customer success achieving very targeted ticketing SLA KPIs during consistent weekly audits. Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. This selected incumbent will be given company funded training, all requisite tools, a start of the art helpdesk. Role Pre-requisites: - Minimum 24 months experience in any local UK Telecoms related customer service or aftercare operation. Be able to demonstrate impeccable English communication skills - MANDATORY Plenty of personality a real passion for closing tickets creating customer happiness Loads of patience in crunch situations, willingness to fight extra mile for a customer. Must take up role only if willing to be committed for the long term. Other Details : Shift Timings : 1:15pm to 10:30pm - Monday to Friday 1:15pm to 6:30pm - Alternate Saturdays. Drop Facilities provided - Company Funded Medical Insurance for you and your immediate dependants - Company Funded. Free Cafeteria in office.

Job Title: ManageEngine ServiceDesk Plus Engineer Experience: 2+ years Location: Kochi Company: Soffit Job Overview: Soffit is looking for a skilled ManageEngine ServiceDesk Plus Engineer to join our IT infrastructure services team. The ideal candidate will have experience in the installation, configuration, deployment, and management of ManageEngine ServiceDesk Plus, ensuring seamless IT service management for our clients. Key Responsibilities: Install, configure, and deploy ManageEngine ServiceDesk Plus as per business requirements. Customize workflows, automation, ticketing, and reporting features within the system. Integrate ServiceDesk Plus with other ITSM tools and third-party applications. Provide ongoing support, troubleshooting, and maintenance of the application. Optimize and fine-tune performance to enhance service delivery. Ensure compliance with IT service management best practices. Train end-users and IT teams on tool functionalities and best practices. Collaborate with cross-functional teams for effective implementation and support. Required Skills Qualifications: 2+ years of hands-on experience with ManageEngine ServiceDesk Plus . Strong expertise in installation, configuration, and deployment of ITSM tools. Good understanding of ITIL framework and best practices. Experience in workflow automation, custom scripting, and report generation. Familiarity with integrations using APIs, AD, and other IT tools . Strong troubleshooting and problem-solving skills. Excellent communication and client interaction skills. Preferred Qualifications: Certifications in ManageEngine ServiceDesk Plus or ITIL is a plus. Experience with other ManageEngine products (OpManager, ADManager, etc.) is an advantage. If you have the expertise and passion for IT service management, we d love to hear from you!

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Job description, low-code style: As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Global Support L1 Agent to be based in Bangalore. About This Role A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. Responsibilities Handle calls, emails, and chat sessions with our Worldwide customer base. Register and triage technical challenges and business issues related to the OutSystems Platform. Query the Knowledge Base to find an immediate response to known problems. Route the issues to the second line teams and monitor the responses to these incidents to observe agreed Service Levels. Update the customers about pending incidents, managing their expectations on the time to solution and progress status. Management of tasks related to cloud and licensing. Advocate for customers and help define ways to continually add value to the customer experience. Requirements Desired: Fluency in English verbally and written skills Network knowledge and/or developing experience are preferred. Passion for people interaction and technology A friendly and helpful approach towards customers General interest in problem-solving and troubleshooting Able to work in a creative (and fun) environment under minimal supervision Growth mindset and proactive attitude, suggesting new ways to do better Team player with great work ethics and accountability Required: Knowledge of problem tracking or ticketing systems Telephony, email, and chat proficiency Business document writing, editing, and management Good understanding of search syntax to find the right content in technical repositories The Longer Story One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve software that is a low-code market leader and preferred by professional developers around the world. OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees. Working at OutSystems We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row. We grow, change, and innovate, and give our teams the space to be proactive and creative. We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills. Global colleagues who are as smart, hardworking, and driven as you. Our DNA is disrupting the status quo. It is why our company exists. We Ask Why a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way. OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law. Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!

Job Description:- - Client Acquisition. - Understanding structuring of clients loan requirements. - End-to-end process of logging in the file taking it to the disbursal stage. - Maintaining a post-sales relationship with the client giving him periodical loan tops as his requirement. - Updating all your clients /prospects about the new loan products launched from time to time getting further business from the clients. - Forming key alliances with Real estate developers /Real estate agents for generating high-ticket home loan prospects. - Forming key alliances with Chartered A/C s to cater to their clients who would have loan requirements. - Going meeting the HR person of various corporate firms to felicitate best home loan deals as well as personal loans for their employees. Qualification:- - Any Graduate/Bachelor s degree in marketing or similar major. - 1 + years of relevant experience - Good Communication and Convincing Skills, Well Groomed presentable. - Basic Computer Knowledge - Result-oriented, Team Player Highly driven - Fixed Salary + Incentives

Your skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Company events Onboarding program

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career. About the team The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe s People Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team What you ll do Responsibilities Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team Ensure an exceptional employee experience by simplifying key processes Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE) Coordinate and lead key projects for improvement across HR Identify best practices that can be applied to improve work tasks and processes Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking Promote and lead change Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol Manage the case management system (Ops ticketing system) and team to establish service level agreements Partner with the HRIS team supporting HR technology upgrades Develop and maintain team standard operating procedures Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals Who you are Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements Minimum 3 years of people and operations management experience Education -- Grad/Post Grad in human resources or a related discipline Desired 5+ years of experience in People Operations Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce Ability to manage multiple projects simultaneously with minimal supervision Excellent leadership skills, data analytical presentation skills, Written Communication skills Understanding of overall HR lifecycle - Core HR, Recruitment Co-ordination, Benefits, Talent Mobility, Equity, Compensation, Exits etc Proficiency in verbal written communication in English Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage. Strong attention to details. Ability to analyze and identify patterns in large data sets. Decision making aptitudes based on given guidelines and in ambiguous contexts. Must be comfortable working with large data sets. Very good knowledge and experience in internet navigation and research - finding specific information about products in a timely manner. In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Office locations Bengaluru Team People Functions Job type Full time

JOB DESCRIPTION Designation : Deputy Manager Reporting : Facility Head About us: Matrimony.com Ltd is Indias largest Wedtech company and the first pure-play consumer internet business to get listed. Our flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). The company provides both matchmaking and marriage-related services through websites, mobile sites, and mobile apps and is also complemented by 130+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony, and Community Matrimony. With strong leadership in matchmaking, the company has been expanding into the highly unorganized $55 billion marriage services Industry with Wedding Bazaar and Mandap.com services. The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come. Key Responsibilities : Site Operations Management-End to End Admin Facilities management. Monitoring of Housekeeping activities daily, weekly and Monthly cleaning schedules and Hygiene of the facility. Help desk Management. Retail outlet management. Grooming Uniform check of all HK staffs and security guards. SOP s to be followed and timely update to be done based on business requirement. Ensure on the availability of all Housekeeping consumables, stationeries at site with proper stocks. Facility should not run out of stocks. Interfacing with the pest control for carrying out the pest control activities at the facility along with the report. Mail Room Activities. Having a proper track on incoming outward couriers. Registers to be maintained up to date. Preparing Daily, Weekly checklist, Presentations on time submission to respective leaders with data accuracy. Regular Interaction with housekeeping /Security vendor and check of their daily attendance. Also daily briefing should be conducted with the team. Ensure Proactive floor rounds and to list on snag points for completion. Actions to be tracked and updated to Admin head. Organize Rewards Reorganization for Housekeeping and Security Teams. Probably on a quarter or every 6 months. Inspect on the registers maintained at site (Visitor register, Material Movement register).All the registers to be completed and up to date. Key Management with register updated. Ensure on quality of tea coffee supply Monitoring the catering services at your respective site. Try and bring in value adds services for our employees by implementation of more ready to eat options. Monthly provisions to be submitted on time as agreed date. Coordinate with business teams on seat planning and management. Vendor Management Processing vendor Invoices on time. Follow-up with landlord on the submission of rental and maintenance invoices on time. Invoice tracker and Monthly spend for your respective facilities to be maintained. Ensure to follow standard operating procedures of emergency preparedness, Baggage frisking of vendor staffs, Visitor Management, Material Movement. CCTV Surveillance check Every day recordings needs to be checked. Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule. Maintain equipment AMC and database for site (UPS, Fire alarm, HVAC, Lighting, and Fire Extinguisher s) with updated AMC tracker. Report to the manager in case of any critical happenings at site immediately. To have track on Daily EB reading charges as you own responsibility for your respective sites. Surprise Visit at site to ensure on the security operations. Vendor payment follow-ups Collection of NDC ( No Due certificate) from the vendor preferably every quarter. Repair Maintenance work at site to be identified initiate for required appropriate approvals and completion. Quarterly check on UPS Battery working condition, collect the service report from vendor Ensure AC is in working condition for server and Ups room and maintain room temperature (Degree 18 21) Collect BGV /Character certificate for any new HK staffs/Security guards and update records. Regular check on DG maintenance as per schedule and keep updated records. Maintain firstaid medicines in reception which is approved by a Physician. Maintain AMC tracker Capex works- Identify the refurbishment works for your site and put that across to management with justification for approval. Cost control measure- Identify the areas of opportunities in terms of cost reduction for your respective facilities. Regular interaction/connect with your respective business heads on their requirements/concerns. Follow up and closure of connect session action with the respective stakeholder s. Coordination with LL and renewal of Lease s on time. BCP Preparedness- There should not be any impact or disruption to the business. Every site in charge should ensure there is no business impact. They need to keep everything prepared in terms of business continuity. Situation when employees not able to move outside the facility due to bad weather/political/flood/storm condition we need to be prepared to manage food/shelter for the employees staying at office. Share the Cab booking for executives if any during their official travel request s to Travel Desk Chennai. Share the Hotel booking for executives if during their official travel to Travel Desk. Travel desk management booking of flight tickets Hotels with corporate deal. ID Card and Business card management. All the registers to be maintained without any deviation. Asset movements have to properly tracker with necessary approvals. All Scraps to be initiated as per the process and accordingly necessary approvals to be taken. Without approvals no Scraps are allowed to move out of the facility. On time coordination with the LL to do the fire drill for your respective facility. EB and Utilities payments to be processed on time without any penalty. All statutory/Compliance renewals for your facility to be renewed on time without any lapses. Any letter or call/information from Government officials/customers to be brought to the respective department notice to avoid any delays or legal actions. All the facility request s needs to be routed thru ticketing system. We need to encourage our employees to create tickets for the work which they are requesting us. All the purchasing requests should be done with proper approval with PR/PO process. Without approval no works will be allowed. Asset Management- Each asset moving out from location or disposal needs to be updated correctly in the asset tracker. COVID cases needs to be reported immediately on the same. Sanitization and disinfection for the facility needs to completed weekly once. If any new cases found we need to get the sanitization done on the same day after the office hours. Support to be extended for the retain team in terms of site visit, coordination and any other activities. All the reports/ checklist presentations provided to leadership to be submitted on time. Seat management- Facility in charge s should know their seat capacity/available seats and have a proper inventory. This includes cabin management with updated tracker. Monthly connect sessions with the business leaders and action s to be captured and update to the team. Facility in charges should aware of their facility Lease details and responsible to initiate the renewals. Monthly MIS to be shared with the respective site business leaders. Indoor air quality and water testing to be done on the agreed timelines. Facilities in charges should ensure there is no downtime at Site and impact to productions. If any such incidents it has to be reported to Admin head immediately. Standardized communication to be maintained across PAN India. Negotiation skills Cost optimization Brining in best practices from industry. Good interpersonal and communication skills. Coordination with LL and renewal of Lease s on time. Regular interaction/connect with your respective business heads on their requirements/concerns. Capex works- Identify the refurbishment works for your site and put that across to management with justification for approval. All Scraps to be initiated as per the process and accordingly necessary approvals to be taken. Without approvals no Scraps are allowed to move out of the facility. Maintain equipment AMC and database for site (UPS, CCTV, Fire alarm, HVAC, Lighting, and Fire Extinguisher s) with updated AMC tracker. All AMC s closed with purchase on time. Incident Report to management in case of any critical happenings at site immediately. Invoice tracker and Monthly spend tracker of facilities to be maintained. Monthly facility travel expenses provisions to be submitted to finance on time as agreed date. Coordinate with vendor to reduce OPEX cost as per the Budget. Admin annual budget preparation for PAN India facilities. Monthly MIS to be shared with the respective facility business leaders. Critical equipment s (UPS/AC DG) management. Need to drive employee wellness for the organization in coordination with Wellness partner and health committee and respective HR s. Need to drive Arogya world healthy wellness program . Need to drive ESG initiatives, track and update the progress to Admin head. Education and Experience : Any Bachelors degree with 8+ years of experience in relevant field. Job Location : Chennai

Entity: Accenture Strategy & Consulting Team: Global Network Data & AI Practice: CFO & EV Analytics Title: Level 9 - Decision Science Consultant Job Location: Bengaluru, Gurugram About S&C - Global Network: Accenture Global Network - Data & AI practice empowers our clients to revolutionize their businesses. Analytics drives high performance by extracting insights from data, guiding better decisions, and fortifying customer relationships. From strategy to execution, Accenture collaborates with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modeling - to outperform the competition. What's In It for You? Accenture CFO & EV team under Data & AI team has comprehensive suite of capabilities in Risk, Fraud, Financial crime, and Finance. Within risk realm, our focus revolves around the model development, model validation, and auditing of models. Additionally, our work extends to ongoing performance evaluation, vigilant monitoring, meticulous governance, and thorough documentation of models. Get to work with top financial clients globally Access resources enabling you to utilize cutting-edge technologies, fostering innovation with the world's most recognizable companies. Accenture will continually invest in your learning and growth and will support you in expanding your knowledge. You'll be part of a diverse and vibrant team collaborating with talented individuals from various backgrounds and disciplines continually pushing the boundaries of business capabilities, fostering an environment of innovation. What You Would Do in This Role Engagement Execution Lead client engagements encompassing model development, validation, governance, strategy, transformation, and end-to-end delivery of FinOps & CFO agenda solutions for Accenture's clients. Advise clients on various FinOps & CFO agenda initiatives, including advisory work for CXOs to achieve diverse business and operational outcomes. Develop and present Proof of Concept for key clients, where applicable. Practice Enablement Mentor, coach, and guide analysts and consultants. Drive innovations and initiatives to enhance the Practice. Develop thought leadership and disseminate information on emerging trends in FinOps & CFO agenda. Support sales team efforts by assisting with RFPs, RFI, designing POVs, and GTM collateral. Qualifications Who We Are Looking For? Masters degree in economics/statistics/mathematics/engineering or related discipline from premier institute; an MBA from a premier business-school is a plus. 10+ years of experience in Data & AI as a domain, with at least 5+ years of consulting and business development experience. Good experience with Data, Analytics, and AI technologies & tools data-native mindset with a deep understanding of Statistics and generating insights and recommendations for business applications. Must have functional expertise in FinOps including knowledge of processes like month-end close, ledger functioning, accounts payable, accounts receivable, internal controls Procure-to-Pay (P2P), Order-to-Cash (O2C), Cash Management. Good to have experience CFO Agenda in Industry Analysis, Market Analysis, M&A Strategy, M&A Due Diligence, M&A Integration, Investment Strategy, Investor Relations, Shareholder Relations, Shareholder Value Maximization, Capital Allocation, Capital Structure Optimization, Cost Optimization, Cost Reduction, Cost Efficiency, Profit Maximization, Revenue Growth Strategies, Competitive Analysis, Economic Analysis, Business Valuation. Must have led teams, driven interactions with senior stakeholders, designed AI-led transformation solutions, overseen program delivery, and value realization. Must be part of prior solutioning and proposal deals. Good to have hands-on experience in building and deployment of AI/ML/Statistical Models -- Statistical Algorithms, Segmentation and Predictive Modeling, ML algorithms, CV / NLP algorithms, Decision Trees, LLM based solutions etc. Good to have experience in multiple industries.

Project Role : Customer Service Representative Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries. Must have skills : Customer Technical Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : MBA Summary :As a Customer Service Representative, you will be responsible for providing functional, technical, or administrative support to resolve customer problems and queries. Your typical day will involve handling customer inquiries, resolving technical issues, and providing excellent customer service. Roles & Responsibilities: Provide technical support to customers via phone, email, or chat. Resolve customer issues and inquiries in a timely and efficient manner. Collaborate with cross-functional teams to identify and resolve complex technical issues. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve customer service processes and procedures. Professional & Technical Skills: Must To Have Skills:Strong technical knowledge of Customer Technical Support.-Should have experience in Genesys, ct IVR- 3 Good To Have Skills:Experience with CRM software and ticketing systems. Excellent communication and interpersonal skills. Ability to work well in a fast-paced, team-oriented environment. Strong problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in Customer Technical Support. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering excellent customer service. This position is based at our Pune office. Qualifications MBA

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP MM Materials Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the systems and resolving any technical problems that may arise. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of critical business systems. Identify and analyze software defects, providing timely resolutions. Develop and implement effective solutions to enhance system functionality. Provide technical support and guidance to end-users. Stay updated with the latest industry trends and technologies. Assist in the testing and deployment of software updates and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP MM Materials Management. Strong understanding of software development life cycle (SDLC) and application support processes. Experience in troubleshooting and resolving application issues. Knowledge of database management systems and SQL queries. Familiarity with incident management and ticketing systems. Good To Have Skills:Experience with SAP MM implementation and configuration. Experience with SAP MM integration with other modules. Knowledge of ABAP programming language. Additional Information: The candidate should have a minimum of 3 years of experience in SAP MM Materials Management. This position is based at our Ahmedabad office. A 15 years full time education is required. Qualifications 15 years full time education

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP Salary : Rs 6 LPA -- FOR 2 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR DIVYA 9821182650 HR ARRESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 HR RIYA 9628373761 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Role & responsibilities Only Hyderabad localities candidates with immediate joiner 5 - 8 years experience in.NET Support and Maintenance L2 and L3 support Experience in debugging and troubleshooting existing .NET solutions from Infra and application side. Working knowledge SQL Server or Oracle Process Certification Mandatory - ITIL Flexible to work in Rotational shifts 24*7 (Allowance will provided for shifts) Below 5 yrs candidate please don't apply Preferred candidate profile Perks and benefits

We have a few requirements as below for our EX Canada Travel inbound calling process. Our location is sector 75 Mohali, Punjab Minimum 1 year of experience in sales. Helping clients with travel advice & information. Should be well versed with any of the GDS (Amadeus and Galileo) To Workout and Quote Multisector International and Domestic Airfares to Clients for Europe Australia and USA To handle Telecall. Handling All Queries Clients May have To Handle any Date Change & Cancellation Request or any other Related issue To Maintain and Submit Records. Good Communication written and verbal. Attractive salary +Cabs + Meals + Incentives Evening & Night shift Preferable USA/Canada process candidates. Role & responsibilities Contact : +91 7652950037 Email: hr.dreambigtravel@gmail.com

Officer Administration - Bangalore Job Description: Estate Management Central Purchasing activity Management and supervision of front office. Detailed Planning of Travel and Hotel arrangements for employees and Senior Management when they travel outside India or within India. Prepare Itinerary for employees and senior delegates Coordination in Visa Processing, travel formalities for employees and visitors. Organizing Complete Domestic Air/Train/Overseas travel (Ticketing through Travel agent, Hotel Booking, Vehicle Arrangement). Planning, Organizing and controlling all administrative functions. Maintain rate contract with Vendors for Supply of Office Stationery, travel, hotel, cab services etc. Maintain and manage company car fleet , including repair, maintenance, insurance claims, insurance renewals. no Supervision of Housekeeping Staff & Maintenance of office equipment /premises. Taking care of Day to Day admin activates of the organization like stationery, pantry items, office equipment etc. Paying Monthly utility bills and other vendor payments (like cab, courier etc.) Verify and approve the invoices of vendors for payment processing. Maintain Spreadsheet for incoming and outgoing couriers, purchase order and suppliers. Handling petty cash Taking care of conference room bookings Maintain office running expense against plan vs actual. To ensure that all the payments of vendors is done on time. Required candidates profile Female candidates only Qualification: Any graduate with similar experience Years of Experience 8 years + in handling admin responsibilities in a small to medium sized organization, preferably in an engineering or manufacturing • Language Proficiency: English, Kannada & Hindi Computer proficiency: MS office Age Criteria below 35 years contact Ramya 9513487487

Prior experience of Travel, TMC preferred and Ticketing Strong GDS funcitional knowledge Ability to deliver high levels of quality Client Management Responding to client queries/escalations on time with accuracy Manage operational governance - SLA, Quality, Reports, Adhoc task etc The ideal candidate must be willing to work nights GraduateIATA/ Travel Diploma preferred