3152 Ticketing Jobs - Page 45

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and e...

Role & Responsibilities:- Handle international flight booking, ticketing, and refund queries. Manage PNRs, reissuance, cancellations, and processing refunds. Coordinate with airlines and customers for smooth resolution. Maintain high customer satisfaction by providing timely solutions. Preferred candidate profile:- Minimum 1 year of experience is required in Travel Refunds, Queue Management and Ticketing. Manual and Cryptic expertise in Amadeus and Sabre is required. Worked on Full and Partial Refunds. Knowledge of fare rules, cancellations & refund policies. Strong attention to detail and problem-solving skills. Perks & Benefits:- Supportive work environment. Attractive incentives & perform...

Job Title: Sr. Retail IT Service Desk Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are seeking a skilled and dependable Senior Service Desk Engineer to join our Retail IT Operations team at Visionet. This is a client-facing role providing 24/7 L1.5 technical support via phone, chat, and email for one of our prestigious retail clients. The ideal candidate will be responsible for addressing end-user issues, troubleshooting POS and in-store systems, and ensuring high-quality service delivery aligned with ITIL best practices. Key Responsibilities: Serve as the first point of contact for users seeking technical assistan...

a. Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner b. Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation. c. Helps in establishing and maintaining SLAs, which define the expected response and resolution times for various issues. d. Escalate complex issues based on priority referring to escalation matrix e. Coordinate between end-users and the IT department, ensuring clear and effective communication throughout the support process. f. Ensure customer satisfaction through continuous status information g. Provide r...

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the ...

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the ...

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India. About the Job: The IAM Security Analy...

We are Hiring for Ticketing Executive/ Ground Staff Executive for Leading airlines and airport ( Male and female both can apply) Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Booking and Reserving Eligibility Passport Need to apply Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Eligibility Should have good communication skills Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Resolve API, GDS & booking tool issues Handle complex technical escalations Work with dev/product teams Maintain support docs & knowledge base Ensure client satisfaction Stay updated on travel tech trends

Key Responsibilities : Flight Reservations & Ticket Issuance : Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction . Reissuance, Exchanges & Refunds : Process ticket modifications , cancellations, reissues, and refunds in line with airline policies and fare rules. Fare Construction & Optimization : Construct and verify international fares and routings manually and via GDS to ensure cost-effective options for clients. Customer Support : Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes. Ensure Comp...

Role & responsibilities Issue domestic and international bookings through Amadeus/Sabre Monitor and track bookings in queue for ticket Issuance Processing re-issuance / cancellation / refund of air tickets Processing special service requests Maintain daily MIS Candidates who has handled MICE ticketing would preferred should have done group ticket booking Preferred candidate profile Experience in international air ticketing Graduate preferably in travel studies and/or Diploma/equivalent in travel and tourism IATA/UFTAA or any other authorized airline course

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email,...

We are seeking an individual with a background in Travel Sales Consultant, Airlines Reservation, and Ticketing to join our team. As part of the Inbound Process in the US, UK, and Canada, you will play a key role in selling flight tickets while understanding the unique holiday aspirations of each customer. Your ability to exude confidence and adapt your selling approach to connect with customers will be essential. You will provide support for flight reservations, cancellations, and rescheduling, utilizing your expertise to guide customers through a wide range of flight routes and tailored experiences to meet sales targets. Key Responsibilities: - Design international flight itineraries based ...

The Manager, Customer Support is responsible for overseeing a team of professionals supporting Amgen s global workforce with issues related to Travel, Expense and other corporate services and reviewing expense reports for compliance with Amgen s policies. The role is critical to Amgen s efforts to maintain its internal controls and ensure its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients. The role requires strong leadership to drive efficient and effective resolution of issues, conduct training, and continuously improve on service delivery. The Manager, Expense Audit and Customer Success will reinforce the foundational importanc...

Kraft Heinz Company is looking for Analyst I, Global GBS to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

JD for Service Desk Engineer. Role name: Analyst Role Description: Service Desk Competencies: IT IS_Service Desk Experience (Years): 6-8 Roles and Responsibilities Technical Support & Troubleshooting: Provide first-line support for IT-related issues via phone, email, chat, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, networking, and operating systems. Document and track service requests using a ticketing system to ensure timely resolution and customer satisfaction. Incident & Problem Management: Manage incidents and problems, ensuring they are categorized, prioritized, and escalated accordingly. Perform root cause analysis for recurring issues and wor...

Responsibilities:- - Strong communication skills, oral and written. - Respond to requests for technical assistance by phone,email, chat. - Enter and manage all incidents and problems in theincident management system and act as a liaison between users and technicalescalation teams. - Knowledge on Service Now ticketing tool - Energetically follow-up on open incidents and providestatus updates while carrying the ticket from its cradle to grave. - Escalate problems (when required) to the appropriateteams. - Maintain hygiene in ticket documentation, categoryselection and overall ticket quality. - Identify and learn appropriate software and hardware usedand supported by the firm. - Where applicabl...

HI-JOBSEEKERS!!! GREETINGS FROM SHININGSTARS!!! HIRING FOR TRAVEL EXECUTIVE FOR MULTINATIONAL BPO IN NCR LOCATION. Job Title: Customer Support Executive (Voice Process) Company Location: Gurgaon, Noida Work Mode: Work from Office (WFO) Job Description We are urgently hiring for a Customer Support Executive Voice Process (Travel Domain) to join our team in Gurgaon & Noida Location. The ideal candidate should have prior experience in a Travel Voice Process , along with working knowledge of Galileo / Amadeus GDS tools . Key Responsibilities: Handle inbound and outbound voice-based customer queries related to travel bookings, cancellations, and modifications. Assist customers with flight reserva...

Client consultation and coordination on calls and emails Understanding the requirements of the clients and guiding them Sending quotations of Visa requirements and taking follow ups Verification of the documents required for the Visa and resolving the queries of the clients if any Processing the visa applications Coordination with the embassy/consulates Documentation Follow-ups

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and othe...

Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Research on different destinations domestically and Internationally- Search and collaborate for hotels- Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work ...

We re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect- The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams- You ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms- Primary responsibilities will include: Amazon Connect Architecture Configuration Designing, configuring, and maintaining ...

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and othe...

We are seeking a skilled andexperienced DB2 Application Database Administrator (ADBA) with expertise in Db2z/OS to join our team- What we are looking for: Experience as an Application Database Administrator (ADBA) on Db2 for z/OS, with a strong background in physical database design and developing performance-optimized data structures- Demonstrated expertise in managing Db2 databases on z/OS using IBM Change Manager Engineering graduate in Computer Science or a related field from a recognized institute, with over 5 years of experience in IT environments and database management- Extensive knowledge of DB2 utilities- Experience with database performance tuning and optimization- Familiarity wit...