Desktop Computers and Computer Hardware skills. Will need to travel to Client Place for Technical Support and Troubleshooting. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools.

NO Airline TRAINING Certificate or Diploma Require INTERVIEWS for a Domestic cum International Airline for a Cabin Crew Positions for Both Males and Females. Age 18-26 Years

POSITION- Travel Executive -Govandi(E),Mumbai REPORTING TO- Manager DEPARTMENT- Travel LOCATION- Mumbai GENDER- Male / Female OBJECTIVE To ensure that the travel & agency expenses towards the crew are carried out by the team as per requirement of the vessels. Ensuring that the travel cost of the crew is done as per the budgetary constraints set up by management. SUMMARY The Travel Manager is responsible for overseeing & managing all travel arrangements for company employees, including crew members, executives, & other staff involved in the shipping operations. This role requires an understanding of the logistics & operational needs specific to the shipping & maritime industries, ensuring that travel is cost-effective, timely, & in compliance with company policies & international travel regulations. QUALIFICATION / REQUIREMENT Bachelor's degree in Logistics, Business Administration, Tourism, or a related field. Certification in Travel & Tourism or a related qualification is a plus. EXPERIENCE Min. 2 Years in a Similar role. Proven experience in managing corporate travel, preferably in a shipping, maritime, or logistics environment. Experience in negotiating with travel vendors & managing international travel logistics. Flexible working hours may be needed to accommodate international time zones & urgent travel arrangements. ROLES & RESPONSIBILITIES To carry outcost-effectivee crew changes. To supervise & guide the Assistants Travel in obtaining various visas for seafarers & supernumerary. Liaising with ships & port agents for a smooth crew change. Obtaining quotes from port agents & travel agents & doing analysis of the costs in order to carry out economical crew changes. Update visa & document requirements in Phoenix. To carry out travel briefing for joining the crew. Approving DAs & invoices of port agents & travel agents on time as per company policies. Ensure that company policy related to Health, Safety, and Environment (HSE) issues are effectively implemented in all the jobs carried out and that junior staff are guided on HSE matters. TECHNICAL SKILLS Proficiency with travel management software, booking systems, and MS Office (Excel, Word, etc.). Knowledge of maritime operations and crew management systems is advantageous. Should be IATA qualified SOFT SKILLS Strong organizational & time-management skills. Excellent communication & interpersonal skills, especially in managing vendors & coordinating with various departments. Problem-solving skills & the ability to adapt to changing travel plans. Fluency in English; additional languages are a plus (especially for international travel). KPIS Adherence to travel budgets. Timeliness & efficiency of travel arrangements. Employee satisfaction with travel coordination. Reduction in travel-related issues (e.g., delays, cancellations).

Any Graduate with min 1 Year International Travel Exp Can Apply 5 Days working || Two Off's Both Side Cab Salary - Up to 6 Lpa CTC Company Location : Navi Mumbai For More Info Call & WhatsApp HR Simranjit @ 9999436729 Required Candidate profile Need Immediate Joiner Candidate must have knowledge in GDS , Amadeus & Sabre For relocation from Other City Company Provide 15 Days Accommodation & Joining Bonus + Travel Virtual Interview

Any Graduate with min 1 Year International Travel Exp Can Apply 5 Days working || Two Off's Both Side Cab Salary - Up to 6 Lpa CTC Company Location : Navi Mumbai / Chennai For More Info Call & WhatsApp HR YASH @ 9811788353 Required Candidate profile Need Immediate Joiner Candidate must have knowledge in GDS , Amadeus & Sabre For relocation from Other City Company Provide 15 Days Accommodation & Joining Bonus + Travel Virtual Interview

Experience - 1 year in Travel Candidates MUST HAVE worked on GDS & Amadeus 5 Days Working CTC- upto 6 lpa Location - Airoli Immediate Joiners only Interested candidates can contact me or drop your CV on HR @9953855726 Required Candidate profile If candidates is relocating in chennai or numbai from any other city than comapny can provide. 15 days accomodations + Travel Tickets + Notice period bye out

Required Exp-Min 1Yr in IT Service Desk(International Voice) Skills Required-Active Directory/Office365/MS outlook/Ticketing tools CTC Upto 4 LPA+Allowances+Incentves US Shifts Notice-Immediate Graduates Location-Bangalore Contact On-8769866443 Neha

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

- Position: Customer Support Associate - Education: PUC and above - Experience: Min 6 months - Shift: Day Shift - Age: Below 30 - Rounds: HR, Ops, Assessment, Client round

We are seeking an enthusiastic and proactive IT Administrator with 1 to 3 years of experience to support and manage our company s IT infrastructure. The successful candidate will handle a variety of IT-related tasks, including hardware setup, iOS installation, and troubleshooting. You will play a crucial role in ensuring the smooth operation of all IT systems and assisting users with technical issues. Key Responsibilities: Technical Support: Provide first-line technical support to employees, User Management: Assist in the creation and management of user accounts, access permissions, and authentication for various systems. Resolving hardware, software, and network issues in a timely manner. Software Installation: Install, configure, and update software applications and operating systems on user devices.Documentation: Maintain accurate documentation of IT processes, system configurations, and support requests. Experience with backup and recovery systems, ensuring data protection. Basic understanding of system security protocols and practices. Inventory Management: Track IT assets, including hardware and software inventory, and assist in procurement and asset management. Preferred Skills: Experience with IT ticketing systems and remote support tools. Familiarity with managing Active Directory, DNS, DHCP, and firewall configurations. Is this someone that looks like you? Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in IT support, administration, or a related field (internships or co-op experience considered). Basic knowledge of computer hardware, software, and networking concepts. Strong problem-solving skills and the ability to troubleshoot technical issues effectively. Excellent communication and interpersonal skills for interacting with staff and vendors. Ability to work independently and as part of a team in a fast-paced environment. Location: Bangalore We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility Excited about the role? Here are a few more benefits: Flexibility at work Work from anywhere home, co-working space, cafe or even the hills Block no-meeting hours to enable uninterrupted focused work Exposure to diverse learning opportunities Work across different projects & teams to develop skills outside of your core expertise Access to a small budget towards learning (e.g. books, online courses, substacks) Industry best leave policy We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves: No cap on the number of sick or casual leaves Special paid leaves for childbirth, wedding etc. And if in any circumstance you feel burnt out there is a little something for this too! No bell curve performance evaluations We put in a lot of work to hire the best, and therefore we don t expect anyone to deliver less than the best! And yes, a super fun and diverse group of folks to collaborate and grow with

Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course: You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone You will build strong, trusted relationships with colleagues, customers, and partners What you bring along: Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity A mindset of teamwork, global engagement, empathy, and solving challenging problems A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet The ability to build trusted relationships with colleagues, customers, and partners You are self-driven, curious, and eager to continuously learn and grow Bonus points: Experience with ClickHouse Experience with OSS and open-source technologies, as a user, community member, or contributor Experience with Azure, GCP or AWS Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Project Manager Full-time Hyderabad, On site Your Mission Work closely with the design team to create and develop mechanical systems for our wind-powered ships, ensuring they meet performance, safety, and reliability requirements. Develop the design (in SolidWorks) and participate in prototyping, and testing of various mechanical components, such as hull stabilization systems, and auxiliary systems. Conduct engineering calculations, strength analyses and high-level CFD simulations (with the SolidWorks toolbox) to optimize mechanical designs for efficiency and durability. Coordinate internal and external multi-disciplinary project stakeholders (naval architecture, embedded, control engineering). Your Profile Master s degree in Mechanical Engineering, Naval Architecture or related field 2-3 years of professional experience in mechanical engineering, preferably in shipbuilding, aerospace, or renewable energy industries. Experience with hydrofoils is a plus. Proficiency in CAD software (e.g., SolidWorks); experience in FEM/CFD tools is a plus. Strong problem-solving skills and a hands-on, results-oriented approac What we Offer Opportunity to join a deep-tech startup as an employee from the very beginning, and contribute to the strategic decision making of the company. Competitive compensation and equity options. Health and wellness benefits (sports, public transport ticket etc.). Flexible working hours with the possibility to work from home.

UX Designer Full-time Hyderabad, On site Your Mission Work closely with the design team to create and develop mechanical systems for our wind-powered ships, ensuring they meet performance, safety, and reliability requirements. Develop the design (in SolidWorks) and participate in prototyping, and testing of various mechanical components, such as hull stabilization systems, and auxiliary systems. Conduct engineering calculations, strength analyses and high-level CFD simulations (with the SolidWorks toolbox) to optimize mechanical designs for efficiency and durability. Coordinate internal and external multi-disciplinary project stakeholders (naval architecture, embedded, control engineering). Your Profile Master s degree in Mechanical Engineering, Naval Architecture or related field 2-3 years of professional experience in mechanical engineering, preferably in shipbuilding, aerospace, or renewable energy industries. Experience with hydrofoils is a plus. Proficiency in CAD software (e.g., SolidWorks); experience in FEM/CFD tools is a plus. Strong problem-solving skills and a hands-on, results-oriented approac What we Offer Opportunity to join a deep-tech startup as an employee from the very beginning, and contribute to the strategic decision making of the company. Competitive compensation and equity options. Health and wellness benefits (sports, public transport ticket etc.). Flexible working hours with the possibility to work from home.

Control Engineering Full-time Hyderabad, On site Your Mission Work closely with the design team to create and develop mechanical systems for our wind-powered ships, ensuring they meet performance, safety, and reliability requirements. Develop the design (in SolidWorks) and participate in prototyping, and testing of various mechanical components, such as hull stabilization systems, and auxiliary systems. Conduct engineering calculations, strength analyses and high-level CFD simulations (with the SolidWorks toolbox) to optimize mechanical designs for efficiency and durability. Coordinate internal and external multi-disciplinary project stakeholders (naval architecture, embedded, control engineering). Your Profile Master s degree in Mechanical Engineering, Naval Architecture or related field 2-3 years of professional experience in mechanical engineering, preferably in shipbuilding, aerospace, or renewable energy industries. Experience with hydrofoils is a plus. Proficiency in CAD software (e.g., SolidWorks); experience in FEM/CFD tools is a plus. Strong problem-solving skills and a hands-on, results-oriented approac What we Offer Opportunity to join a deep-tech startup as an employee from the very beginning, and contribute to the strategic decision making of the company. Competitive compensation and equity options. Health and wellness benefits (sports, public transport ticket etc.). Flexible working hours with the possibility to work from home.

Ads Manager Full-time Hyderabad, On site Your Mission Work closely with the design team to create and develop mechanical systems for our wind-powered ships, ensuring they meet performance, safety, and reliability requirements. Develop the design (in SolidWorks) and participate in prototyping, and testing of various mechanical components, such as hull stabilization systems, and auxiliary systems. Conduct engineering calculations, strength analyses and high-level CFD simulations (with the SolidWorks toolbox) to optimize mechanical designs for efficiency and durability. Coordinate internal and external multi-disciplinary project stakeholders (naval architecture, embedded, control engineering). Your Profile Master s degree in Mechanical Engineering, Naval Architecture or related field 2-3 years of professional experience in mechanical engineering, preferably in shipbuilding, aerospace, or renewable energy industries. Experience with hydrofoils is a plus. Proficiency in CAD software (e.g., SolidWorks); experience in FEM/CFD tools is a plus. Strong problem-solving skills and a hands-on, results-oriented approac What we Offer Opportunity to join a deep-tech startup as an employee from the very beginning, and contribute to the strategic decision making of the company. Competitive compensation and equity options. Health and wellness benefits (sports, public transport ticket etc.). Flexible working hours with the possibility to work from home.

Observability Operator - Command Center Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers who take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, looking for a place to use their strengths. And if thats you we would love to have you join us! The Information Technology division of Rockwell Automation is building a Virtual, Integrated Command Center (VICC) and is looking for Observability Operators. This is a new position and new function, reporting to the Technical Leader - Command Center, and will assume responsibility for Rockwells observability, monitoring, certain operational tasks, and some aspects of Security Operations. We are looking for someone with a solid background in IT infrastructure who will perform "eyes on glass" responsibilities to support the daily operations of Rockwells Technology Environment. You will operate during the "day shift" and some weekends and will perform handoffs of open issues to other shifts in a follow-the-sun approach. Most of Rockwells real-time operations capabilities are sourced to our Technology partners. The VICC will be built over the next 12-18 months with the goal of integrating different types of monitoring and security data to create automated diagnostics/response functions. You will learn and help shape the role during a time of change while working to improve Rockwells Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR) from incidents. Operators will provide level 1 responses to incidents and perform different administrative duties. Rockwell is an advanced technology company, building a mix of hardware, software, and services solutions globally with modern software techniques supporting high-demand manufacturing customers. The VICC will partner across Rockwell in the production support of Rockwells development environments, Continuous Delivery chains, and other elements in the creation of software. Where the production run of such software is delivered from Rockwell environments, the VICC will assume some Level 1 responsibilities in coordination with Application Delivery teams. Monitoring plays a crucial role for our clients by ensuring that our business-critical infrastructure and applications are available and performing as required. You will help to maintain our tools and work with business partners to implement new monitoring for critical applications. Responsibilities Application and infrastructure monitoring, configuration, maintenance, troubleshooting and documentation. Provide on call support within a "follow the sun" model, as well as in rotation during weekends. Perform comprehensive monitoring in Rockwells Information Technology Environment via Level 1 response. Partner with the Major Incident Management (MIM) team, driving down MTTD and MTTR while driving up Mean Time Between Failures (MTBF) Partner with IT Service Management (ITSM) teams to manage response processes for Priority 1 2 incidents (P1/P2) Perform administrative tasks across a variety of technology disciplines (job, queue, DNS, DHCP, license, etc.) Contribute knowledge to the AOLs engine. Participate in technical and professional development and learning. Work with fellow Operators to perform warm handoffs of open backlog and administrative work as the shift starts and ends. Escalate P1 and P2 incidents to the appropriate parties as required. Partner with the CISO organization on Security Operations tasks to be performed with each shift. Perform solid ticketing discipline for Incident and Event management. Partner with System, Network, Database, Storage, Backup, Container, and other platform disciplines in comprehensive monitoring profiles, event correlation, and health status. Perform monitoring at application layers for traceability, performance, change, interoperability, and SRE metrics. Basic Qualifications: Bachelors degree in software engineering, MIS, Computer Science, or equivalent relevant work experience Typically requires a minimum of 2 years experience in Command Center functions such as monitoring, L1 response, and basic administration of networks, systems, storage, middleware, and applications. Experience with enterprise monitoring solutions such as Big Panda, AppDynamics, PagerDuty, SolarWinds, etc. Proficiency in analytical tools focused on incident and event management. Communicate both to technical and management teams during recovery operations. Experience performing in high-pressure situations. See/represent the call-stack flow of an application and know the kinds of telemetry needed to quickly diagnose problems or visualize the run time environment. See an incident from multiple points of view, and work with all team members on appropriate steps for interim or permanent resolution. Proficiency in Platform components, their functions, monitoring, and detection of error conditions. Experience with Platform and Application components, services, their interactions, and how to detect problems. Benefits: The ability to collaborate with, learn from colleagues in a highly complex, global organisation. We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities. Hybrid work-from-home and at a determined Rockwell Automation facility. Corporate Social Responsibility opportunities, Support from our 24/7 employee assistance program. Reporting will to Technical Lead.

About the team Its no secret that Meesho is making massive leaps toward becoming the most used e-commerce app in India. As we continue our rapid growth, our Social Media Excellence Team plays a critical role in transforming customer interactions into powerful brand experiences. This specialized team works at the intersection of customer service, crisis management, and brand communication. We are the frontline defenders of Meeshos reputation, turning potential escalations into opportunities to showcase our commitment to customer satisfaction. Our team consists of empathetic problem-solvers who thrive in fast-paced environments and are passionate about creating exceptional user experiences. We collaborate closely with cross-functional teams including product, operations, and logistics to resolve user issues promptly and effectively. Our north star is to make Meesho synonymous with outstanding social media management in the e-commerce space while ensuring every customer feels valued and heard. We live by the principle of working hard and partying harder because creating outstanding customer experiences is both challenging and rewarding! About the role As a Social Media Excellence Specialist, youll be responsible for monitoring, managing, and resolving customer escalations across all social media platforms. Youll transform negative experiences into positive ones through empathetic engagement and swift resolution. Using data-driven insights, youll identify patterns in customer issues and collaborate with internal teams to implement systemic solutions. Youll become an expert in crisis management, developing playbooks for various scenarios and ensuring Meesho maintains its reputation for exceptional customer care. Youll also contribute to establishing industry-leading social media management practices that set Meesho apart from competitors. Youll keep abreast of the latest social media trends and understand how to capitalize on opportunities as they arise. Youll challenge convention with out-of-the-box ideas and always look to push the envelope in creating memorable customer experiences that generate positive word-of-mouth. What you will do Monitor social media channels for customer issues and proactively address potential escalations before they intensify Manage a team of associates who will respond to customer concerns with personalized, empathetic communication that demonstrates genuine care Track customer sentiment and develop strategies to improve overall perception Maintain ownership of customer issues from first contact to final resolution Develop and implement escalation protocols that ensure swift resolution Create comprehensive dashboards to track key metrics including response time, resolution rate, and sentiment improvement Identify recurring issues and work cross-functionally to implement permanent solutions Transform dissatisfied customers into brand advocates through exceptional service recovery Help establish Meesho as a benchmark for outstanding social media management in e-commerce What you will need 1-3 years of experience in social media management or customer service, preferably in e-commerce or related industries Exceptional communication skills with the ability to adapt tone for different situations and platforms Strong problem-solving abilities and creative thinking under pressure Experience with social listening tools and analytics platforms Deep understanding of major social media platforms and their unique dynamics Ability to work effectively in high-pressure situations and manage multiple priorities Empathetic approach to customer concerns with genuine desire to help Knowledge of regional languages to address our diverse customer base (preferred) Experience in crisis management or reputation management (preferred) Familiarity with CRM systems and ticketing platforms (preferred)

Job Title: Senior Executive Digital Support Job Type: Permanent, Full-time Function: Digital Transformation Business: Godrej Agrovet Location: Mumbai, Maharashtra, India About Godrej Agrovet: For more information on the Company, please log on to www.godrejagrovet.com Role is a part of the IT/Digital team and hence candidates who have worked extensively on Digital (non-SAP applications) application user support, complaints management are the right fit. Job responsibilities: User support resolution management Provide guidance to users on proper use and features digital solutions. Understand user complaints, ask right questions, and classify complaints with right owners. Update knowledge base with technical documents, procedures, troubleshooting guides. Resolve technical issues, strive for high first-time resolution and customer satisfaction scores. Manage ticketing system for comprehensive database of tickets, issue classification and RCA. Deliver regular training tips to system admin/business representatives. System monitoring SLA management Actively monitor batch jobs, integrations, planned activities and intervene in case of failure. Prepare maintenance plans, upgrades, scheduled activities for digital solutions. Manage active coordination closure with SAP, Infra and partner support teams. Manage SLA for business users driving prompt resolution with internal and external owners. Create and execute test cases for new features in the application and dashboards, ensuring functionality and performance meet business requirements. Testing, deployment and adoption tracking Document test cases, execution results, and any identified defects for future reference and process improvement. Participate in daily scrum calls, providing updates on progress, challenges, and potential risks. Analyze data from a process perspective, identifying gaps and areas for improvement. Highlight track identified gaps, timely resolution closure with relevant stakeholders. Adoption tracking for the applications Key stakeholder interactions: Business team members IT team (Infra and SAP) Digital team Ideal profile- Keywords: Digital application support, Level 1 troubleshooting and support, Business applications support, SLA management, Root cause analysis, Business Analyst Key skills: Quick learner and ability to interact with cross functional stakeholders. Gather good understanding of the organisation s digital, IT systems and user behaviour. Customer service orientation- listening ability and patience to understand issues. Good verbal and written communication skills Critical thinking skills Ability to analyse complaint data and create meaningful next steps for root cause closure. Knowledge in JIRA or similar product management tool Qualifications experience: Educational Background: B.Sc (IT), degree in Computer Science, Information Systems, or a related field. Experience: Minimum of 3 years of relevant experience

About PhonePe Group: Culture JOB DESCRIPTION Location: Bengaluru Reporting to: Associate Manager, Automation Platforms About PhonePe : PhonePe is India s leading digital payments platform with over 400+ million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds, Insurance and other wealth management products like Lending, Stock Broking, tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. About Customer Experience Function: At PhonePe, the Customer Experience function focuses on how the business engages with its customers at every point of their journey. To a large extent, it s the sum total of all interactions a customer has with PhonePe as a brand. The objective is to become a competitive differentiator so that CX as a function is able to deliver personalized, effective interactions at every customer touchpoint, thereby continuously enhancing customer experience Function Objective: The goal for the automation function is to ensure minimal manual interventions while having customer experience as the primary North Star. The key responsibilities would be to scale up experience SOPs through automation channels by ensuring successful execution of projects. Role Expectations:(KPIs/KRAs of the role) Manage systems and platforms critical to automation activities across the assigned BU Build a deep understanding of internal CX processes, systems and platforms Consistently work towards improving the overall BOT, IVR Design automation rules to implement appropriate ticketing workflow Manage and maintain the external tools and platforms - Freshdesk, Freshbot and Salesforce Conduct RCAs to diagnose challenges faced by end customer or internal stakeholders Ensure data sanity and execute GTIS creation/modification/revamp Provide feedback for continuous improvements Experience, Skills, Qualifications Graduate/post graduate from a top tier institute (BE/BTech, BCA/MCA) Prior experience of at least 2+ years in CX and/or Automation Experience of working in a multi-stakeholder and a highly dynamic matrix environment. Ability to manage influence through persuasion, negotiation, and consensus building Ability to identify high impact problem statements, initiate execution, and drive to closure

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Customer Service Representative (CSR) I, assigned to one of Pinkertons largest global clients, works directly with the internal and external customers either in person or via email correspondence. The CSR manages access control requests and directs to the appropriate groups/businesses/individuals for resolution, facilitates effective communication both internal and in coordination with external stakeholders and interest groups, and assists in the completion of inter-business unit projects. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service. Process incoming emails using clients ServiceNow ticketing system and messaging communication platforms to GSAM. Provide tier 1 and tier 2 support for network access including troubleshooting. Coordinate issuance and administration of physical access cards. Monitor the system and respond in accordance with prescribed access control procedures. Provide ongoing support for system users (cardholders) and offsite users. Use the clients shipping tool to ship and track packages worldwide to ensure delivery. Provide daily administration of the global access control system. Maintain an in-depth knowledge of all established policies and procedures. Support all department and company goals and objectives. Process incoming mail and packages as established by internal GSAM policy. Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. All other duties, as assigned. Qualifications Degree in computer sciences or relevant discipline with up to one year in customer support, technical support, or similar field. Capable of working under pressure while maintaining professionalism and patience with internal and external clients. Effective written and verbal communication skills in English. Serve as a productive and collaborative team member. Strong analysis, research, and problem-solving skills. Attentive to detail and accuracy. Able to effectively manage competing priorities and deadlines within a fast-paced environment. Computer skills; Microsoft 365 and SharePoint. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required.

ABOUT US Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage. Syniti s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution. As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world s top system integrators . Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives. GENERAL SUMMARY The Cloud Operations team provides 24x7x365 support for all Syniti SaaS Hosting customers globally. This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customer supporting systems inside of the SaaS Hosted environments. The SaaS hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers virtual servers as well as large complex multi-terabyte SQL database systems. The Cloud Operations environment exists across both private cloud and public cloud hyperscalers such as AWS. The ROLE The Senior Cloud Operations Engineer is an application lifecycle management support resource who is experienced in Cloud Operations or managed service delivery environments. The individual is responsible for the daily oversight and support of Cloud Operations systems and applications. The Senior Cloud Operations Engineer is responsible for handling incidents and requests flowing through the Syniti customer ticketing portal and resolving issues within the defined SLAs. WHAT YOU WILL DO Take ownership of the administration, optimization, and scaling of virtual servers (Windows and Linux), containers, and container orchestration systems (Kubernetes, Docker), ensuring high availability and resilience in multi-cloud/hyperscaler environments like AWS. Diagnose, analyze, and resolve cloud infrastructure-related issues, including network failures, compute performance degradation, storage bottlenecks, and security vulnerabilities, ensuring minimal service disruptions. Oversee all cloud operations service delivery activities, including designing and managing system deployments, upgrades, patching strategies, and decommissioning processes for optimal efficiency and minimal downtime. Identify, propose, and implement strategic improvements in operational processes, enhancing efficiency through automation, process refinement, and best practices adoption. Serve as the escalation point for complex incidents, lead root cause analysis (RCA) efforts, and drive permanent fixes to prevent recurring issues. Provide guidance and mentorship to junior engineers, fostering a culture of learning and innovation within the Cloud Operations team. Work on a shift schedule based on the need of the Cloud Operations delivery team WHAT IT TAKES 4+ years of experience in job specific skills. 4+ years working in ITIL aligned service delivery organizations 4+ years of Infrastructure support experience 4+ year of experience in Windows and Linux server administration in AWS 4+ years of supporting containers, Kubernetes in AWS 2+ years of Network support 2+ year of experience in a role such as service desk interfacing directly with customers Excellent communication skills Customer service orientation and strong customer communication skills Diverse background in understanding many facets of IT operations Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment. Strong troubleshooting issue isolation capabilities Ability to work on a team and collaborate on issues as needed Be fully aligned to the our core values: Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don t know they have. Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. Take Action - Be the first. Don t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. WHAT WE OFFER Trust that you are good at what you re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing. Growth . We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story. Support . We all rely on each other and enable each other to be successful. You won t stand alone. Curiosity and genuine interest in you . We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all. Recognition . We are the sum of individual achievements and we always take the time to celebrate them. An open organisation . Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone s work is seen and ideas valued. https://www.syniti.com/

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Key Responsibilities/Duties: Perform the following Software Packaging and deployment activities as a part of the BAU: Technical Source Review Review Standard installation document and testing the source on Windows 10/11 VM s Servers and Apple MAC devices. Windows OS: Create MSI/MSIX Package using Installshield Adminstudio Resolve ACE/ICE errors. Test the packages on the required OS platforms and pass it to QA. Upload the package to SCCM and moving the package to required Distribution Points. Create packages/applications in MECM to accommodate per-machine/per-user deployment. Enable the applications for self-serve via Software Center in Windows. Enable the production package for 32bit/64bit OS in SCCM 2016/MECM if required. Deploy Application and Packages using MECM. Coordinate with application clients, receive a sign-off and promote the packages to production environment. Share the deployment status report to the clients on demand. Manage (Create/Modify) Task Sequences for various teams based on the business requirement. Raise Software Packaging Requests on behalf of clients on-demand. Software Packages Maintenance - Installation failures troubleshooting in both Windows workstations/Servers and MAC Manage SCCM Client repairs/TSQ Updates/Software Center. Create KBs on demand/Document the troubleshooting steps and the resolution mechanism for critical issues. Good understanding on Application Vulnerability Remediation techniques involving software decommission and upgrades. Good understanding on ITIL process - Incident, Change and Problem Management Good understanding on Jira/Kanban best practices and awareness on Scrum methodologies. Request/Incident Management though ServiceNow. Customer centric approach while driving the BAU activities. Automate the redundant/monotonous tasks wherever applicable. Good to have: Good understanding on the ServiceNow ticketing tool. Knowledge on Winget tool. Enabling the auto-updates of certain software titles via Winget. MAC OS: Creating packages targeting MAC Laptops. Scoping the packages to the end users machines via Jamf. Configuring packages and policies via Jamf. Enabling notifications to the apps regarding the updates/upgrades and EOL. Manage all the software titles through Jamf Self-serve. Work Experience: 10-12 years of experience in creating packages, virtualize and distribute/deploy applications using the standard packaging and virtualizing tools. Well versed with Agile methodologies for an effective management of BAU work and track the progress on the initiatives/projects. Software Repackaging Tools: Installshield/Adminstudio 2021/2022, Composer for MAC Knowledge on any other cloud packaging tool is a plus. Software Deployment Tools: Distribution using MECM/Intune - Advanced concepts of SCCM (Cloud) Jamf for MAC Troubleshooting Tools: Filemon, Regmon, Picture taker, Orca etc. Knowledge on XenApp/XenDesktop is an added advantage. OS Platforms: Workstations : Windows 10 64 bit Windows 11 Servers : Windows 2016 2019 Apple Devices : MAC OS BigSur/Catalina Scripting Knowledge: VB Script, WMI and PowerShell is a MUST Python is an added advantage. Required Education and Experience: Any bachelor s degree and a candidate with the relevant work experience. Additional Skills: Must have the ability to manage projects, establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced and demanding work environment. Ability to explain complex technical issues in a way that non-technical people may understand. Able to work in a global, multicultural environment. Structured, disciplined approach to work, with attention to detail Self-motivated. Capable of working with little or no supervision. Ability to react positively under pressure to meet tight deadlines. Able to work independently or as a team player. Enjoy challenging and thought-provoking work and have a strong desire to learn. Competent interpersonal skills: including ability to work productively and professionally with any level of business and technical resources. Ability to effectively interact and communicate with a variety of individuals at all technical levels is required. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What s in it for you As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day About Invesco: https: / / www.invesco.com / corporate / en / home.html About our Culture: https: / / www.invesco.com / corporate / en / about-us / our-culture.html About our DI policy: https: / / www.invesco.com / corporate / en / our-commitments / diversity-and-inclusion.html About our CR program: https: / / www.invesco.com / corporate / en / our-commitments / corporate-responsibility.html Apply for the role @ Invesco Careers : https: / / careers.invesco.com / india /

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will be: Provision, Deliver, and support the IT infrastructure, including order, build, monitor, evergreening, patching, and fixing the production issues. Candidate must have sound knowledge on Incident management, change management, Process management, IHS and OS Patching, Vulnerabilities mitigations. Responsible for building the Jenkins CI/CD pipelines to build the cloud infrastructures and automate the application deployment. Must have the sound knowledge of GitHub, Ansible and Nexus. Proper understanding of the end-to-end flow of DevOps lifecycle. Should be able to advise on designing a Jenkins pipeline in given a scenario. Setting up the alerting and monitoring using different tools like App Dynamics, BMC Petrol etc. Should be good in shells scripting in Unix. Should have hands on in creating Jenkins pipeline and integrating it with GitHub and Ansible. Basic knowledge about the code scans and Checkmark. Should have knowledge on JIRA and Confluence. Aware of the commands of Git bash. Able to resolve the branch conflicts and troubleshoot any issue related to Git. Basic knowledge on maven, understanding pom.xml so that if required modification can be done. Knowledge on the REST APIs, Postman and Python would be an added advantage. Should be able to understand Ansible playbooks and, if required, create, or modify one. Requirements To be successful in this role, you should meet the following requirements: Configuration Management/Provisioning : Jenkins Monitoring Tool : App Dynamics, Stake Driver (GCP) Operating Systems: Unix (RHEL), and Windows (On-Prem and GCP) Build Release and CICD: Jenkins, Ansible Playbook Version Control and repository: Git/GitHub, Nexus Work Item Management: JIRA, Confluence Ticketing Tool: Service Now Deployment: Ansible Tower, Jenkins Networking : Should have knowledge of DRN, DMZ, iDMZ, Connect: Direct, sFTP Database: SQL Server, Oracle Storage: NAS/SAN, GCS Bucket (GCP) ETL: DataStage, Dataflow (GCP) Process Management: Release Management, Incident Management, Production troubleshooting, Process documentation, ITSA Process etc. Protocols and Data Migration: TCP/sFTP, Juniper Preference : If someone has already worked building the Linux and Windows infrastructure and configured the applications on Linus and Windows OS.

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Providing onsite and remote support Troubleshooting business application issues As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including: Consulting process, tools and methodologies Referenced architecture design and best practices Engaging with clients and developing their IT initiatives Basic Qualifications: Degree or Certification in IT related field 3-5 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking Experience in large, complex environments with multiple locations Familiar with standard IT practices and policies Familiar with IT service management tools and processes (helpdesk, ticketing, etc. ) Eagerness to contribute Preferred Qualifications: Excellent written and verbal communication, problem solving and analytical skills Strong judgment, issues management, and problem analysis techniques Strong presentation, facilitation, time management, and prioritization skills Proven ability to work both independently and as a part of a team Demonstrated ability to balance priorities Willingness to work from Office (Hybrid) Willingness to work for Night shift. **To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus. com/careers/india. html . Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus. com .

About OnlineSales.ai Built by ex-Amazon ad-tech experts, OnlineSales.ai offers a future-proof Retail Media Operating System - boosting Retailer s profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, based out of Pune India. With OnlineSales.ais platform, Retailers activate and delight 10x more Brands by offering an omni-channel media buying experience, advanced targeting, analytics 2x better ROAS. Tier 1 Retailers and Marketplaces globally are accelerating their Monetization strategy with OnlineSales.ai and are innovating ahead of the market by at least 2 years. About the Role We are looking for a skilled and dedicated Product Support Analyst to join our dynamic team and provide enterprise-level assistance to our customers. As a Product Support Analyst, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our products in areas of campaign creation and optimization, wallet management, onboarding, etc. You will diagnose, troubleshoot, and resolve problems in an accurate and timely manner, while also providing technical support and collaborating with cross-functional teams to address customer concerns. The ideal candidate for this position is a problem-solver with excellent communication skills and a technical background. What will you do @OnlineSales Provide technical support: Respond to customer inquiries and troubleshoot product-related issues promptly and effectively via various channels (e.g., phone, email, chat). Troubleshoot and diagnose: Investigate reported problems, identify root causes, and propose appropriate solutions to address product malfunctions or performance issues. Collaborate with cross-functional teams: Work closely with product managers, developers, and quality assurance teams to analyze and resolve complex technical issues, ensuring timely and accurate solutions. Onboarding integration: Help clients integrate with our product within timelines, making sure all best practices and standardisation is followed along with covering the complexities of each client. Document and communicate: Create comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles to aid customers and internal stakeholders in resolving common product issues. Customer relationship management: Build and maintain strong relationships with customers by providing outstanding support, understanding their needs, and effectively addressing concerns to ensure customer satisfaction. Escalation management: Escalate critical issues to appropriate teams or management when necessary, ensuring prompt resolution and minimizing customer impact. Product improvement: Identify recurring product issues and collaborate with the development team to drive improvements, bug fixes, and enhancements to enhance overall product performance and user experience. Training and education: Conduct product training sessions for internal teams, customers, and partners to enhance their understanding of product functionality and troubleshooting techniques. You will be a great fit, if you have: Bachelors degree in Computer Science Engineering, or a related technical field. Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues effectively. Excellent written and verbal communication skills, with the ability to convey technical information to both technical and non-technical audiences. Customer-centric mindset with a passion for delivering exceptional customer service and maintaining customer satisfaction. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Strong organizational skills and the ability to prioritize tasks effectively. Familiarity with ticketing systems and customer support software tools. Flexibility to work outside regular business hours to provide support during peak times or in case of urgent customer needs. Why OnlineSales.ai Startup-y . We believe Startup is a mindset. It s about being scrappy, being nimble, solving tough problems with constrained resources, and more. It s about working hard and playing hard Enterprise SaaS . Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the globe AI-led Retail Tech . We are working to digitize democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail vertical) Meaningful work . This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business No red tape . Say goodbye to pointless meetings or political hoops to jump through. We re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthinkable Problem Solving . We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in you Quirky fun . Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!