2006 Ticketing Jobs - Page 44

Job Title: Associate SOC AnalystJob Location: Baner, Pune (WFO)Experience: 0-1 YearsShift: 24/7- 5 Days Rotation ShiftQualification: Bachelors degreeJob Description:Futurism Technologies is looking for a detail-oriented and proactive Associate SOC Analyst to join our Security Operations Center team The ideal candidate should have a strong foundation in cybersecurity principles, a keen eye for identifying threats, and a passion for continuous learning in the ever-evolving cybersecurity landscape As an Associate SOC Analyst, you will play a key role in monitoring, analyzing, and responding to security incidents to ensure the safety and integrity of our clients information systems Skills & Responsibilities:Monitoring & Analysis: Continuously monitor security alerts and events from SIEM tools and other monitoring systems Analyze logs and data from firewalls, intrusion detection/prevention systems (IDS/IPS), endpoints, and network devices to detect suspicious activity Identify potential security incidents and escalate as necessary following predefined procedures Incident Response: Assist in the triage, containment, and remediation of security incidents Document all incidents and responses in detail for auditing and future reference Support root cause analysis and help improve incident response plans Threat Intelligence: Stay updated with emerging threats, vulnerabilities, and attack techniques Collaborate with the security team to implement threat intelligence findings into monitoring and response processes Reporting & Documentation: Maintain up-to-date incident logs and case documentation in the ticketing system Generate regular reports on SOC activity, trends, and performance metrics Compliance & Best Practices: Adhere to industry-standard security practices and organizational policies Assist in the development and refinement of SOC processes, procedures, and playbooks Must-have Skills: Strong understanding of cybersecurity fundamentals, including networking, malware, vulnerabilities, and attack vectors Familiarity with SIEM tools (e g, Splunk, IBM QRadar, ArcSight, etc ) Basic knowledge of security frameworks and standards (NIST, ISO 27001, MITRE ATT&CK) Excellent verbal and written communication skills Analytical mindset with strong problem-solving abilities Ability to handle stress in high-pressure environments and make sound decisions quickly Team player with a commitment to continuous improvement and learning Proficient in Microsoft Office and documentation tools Willingness to work night shifts and adapt to a 24x7 environment as required

Description About invenio The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com . Angular Senior Consultant Skills: 4 to 6 years of experience in Angular (v8.0 and above) including typescript Hands on experience on Rest API Hands on experience on material design Hands on experience on bootstrap Work experience/Knowledge on JSON Should be able to convert templates to screens Must have knowledge in code version mechanism using tools like TeamCity, GIT hub Should have Junit/MUnit test case development experience. Should have working experience on ticketing tool like JIRA/ServiceNow Should have knowledge about Apache Tomcat server. Basic java skills, CSS, HTML Working experience or Knowledge on any database like MySql, MS-SQL, Oracle etc Knowledge on Agile scrum and water fall methodology. Should have good communication skills. Responsibilities: Participating in Client Workshop UI design, Coding, Unit Test, Configuration, Testing, Integration. Technical Design documentation and Deployment SAP Enterprise Portal page configurations Work on Change Request development Work on PRODUCTION fixes Collaborate with distributed team. Quality/ Standard focus . Business Skills Excellent oral and written communication skills, the ability to clearly and concisely communicate with others. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understanding of business processes for focus areas or multiple modules. Ability to do research and perform detailed tasks. Strong analytical skills. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Ability to explain ideas and concepts to other project team members and to client personnel. Has a solid foundation for consulting soft skills necessary for client engagements and may act as a coach for others related to these soft skills. Ability to interpret requirements and apply SAP best practices. Ability to identify upsell opportunities and assist in the management of scope. Creates professional relationships with client Develop new professional peer relationships for additional business or possible new consultants Helps develop overall marketing messages Communicates project resource requirements to staffing coordinator/clients Ensures quality implementation (works with QA program) May participate in Pre-Sales as part of the client pursuit team Leadership Skills Seeks ways to increase the project team effectiveness Acts as a mentor to Consultants and Sr. Consultants Works well as a member of a team Seeks ways to increase their level of contribution and therefore team effectiveness Personnel Development Development of consultants to meet your project s requirements Maintains knowledge of focus area at an expert level (known as the consultant s consultant) Give effective feedback (Immediate and Evaluations) General Skills/Tasks Evaluates and design application and/or portal technical architectures Leads team effort in developing solutions for projects Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team Meets billing efficiency targets, and complies with all administrative responsibilities in a timely and effective manner Keeps project management appraised of project direction and client concerns Understands the client s business and technical environments Regularly prepares status reports Effectively manage a single engagement on a detailed level Define project scope Direct team efforts in developing solutions for mission-critical client needs Manage the team responsible for the daily activities of assigned projects Ensure project quality, satisfaction, and profitability Perform personnel performance evaluations Provide personnel performance, development, and education plans Refer to the Performance Plan and Job Description documents for additional responsibilities of this position invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. invenio s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

A Frontline HR Query Management Executive who should handle end-to-end HR queries across the entire employee lifecycle in a global company. Experience: 3-5 years in HR operations, employee support, or shared services A) Employee Support & Query Resolution First point of contact for employees regarding all HR-related queries. Ensures prompt and accurate responses within SLA timelines. Uses a ticketing system to log, track, and resolve cases efficiently. B) HR Policy & Compliance Guidance Provides guidance on global and local HR policies, ensuring compliance. Advises on benefits, payroll, and taxation regulations across different geographies. C) HR Systems & Self-Service Enablement Supports employees in navigating HR tech platforms (HRIS, self-service portals, etc.). Trains employees and managers on new system features or process changes. D) Case Escalation & Resolution Management Escalates complex queries to specialized HR teams (e.g., Payroll, Employee Relations). Follows up on escalated cases to ensure closure and resolution. E) Employee Experience & Insights Analyzes query trends to identify recurring issues and recommend process improvements. Collaborates with HR leadership to enhance employee experience. Key Competencies & Skills A. Functional Skills HR Knowledge - Strong understanding of policies, payroll, benefits, and compliance. HR Systems Proficiency - Familiarity with HRMS platforms Query Management - Ability to handle multiple queries and meet resolution SLAs. Documentation & Compliance - Maintains records of HR interactions, ensuring audit readiness. B. Soft Skills & Behavioral Traits Empathy & Employee-Centric Approach - Engages employees with a problem-solving mindset. Communication & Multilingual Ability - Articulates responses clearly in different languages (if needed). Time Management & Prioritization - Balances high query volumes with efficiency. Attention to Detail - Ensures accuracy in responses and process adherence. Cultural Sensitivity - Understands regional nuances in HR policies and employee expectations. Key Metrics for Success First-Response Time: Queries acknowledged within 4-6 hours Resolution Time: 90% of cases closed within 48-72 hours Employee Satisfaction Score: Maintains 85%+ satisfaction rating Knowledge Base Utilization: 50% of employees use self-service options post-training

HOPPER UNIVERSAL GDS Travel process (voice) WORK FROM OFFICE - Thane Location DOJ - immediate joining GDS/travel background candidates - 20 nos [GDS knowledge and experience of Amadeus/Sabre; (refunds, reissuance, cancellation, reservation, partial exchange, schedule change, etc- 6 months or above)] Good Communication skills 42k net take home; 41k in hand for candidates with GDS knowledge and travel based experience Rounds of interview- HR, Amcat, Essay Writex test, Operations round Essay writex score of 60 required before operations round Strictly follow IBU transport boundaries of Thane Shifts - 24*7 rotational Week off - 2 rotational week offse Comms level - STRICTLY Cluster 1 or Cluster 2 (no compromise on quality of comms) Perks and benefits: Good Salary With Unlimited Incentives How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Saumya:- 8263043709

Job : Travel Coordinator Jobs in Pune (J49159)- Job in Pune Travel Coordinator (Job Code : J49159) Job Summary 2 - 4 Years BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS IT-Software/Software Services Ticketing / Travel / Airlines Key Skills: Job Post Date: Friday, June 20, 2025 Company Description Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2, 000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia. Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them. My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide all while reducing the overhead and capital costs. Job Description Answer inquiries from multiple travel-related email boxes. Topics will include general travel help & guidance, assistance with Conferma and other payment tools, emergencies, and vendor issues. Facilitate direct bill payments for rental cars, conference hotel bookings, and boutique airline reservations. Coordinate travel for new hires, international visitors, and senior executives. Facilitate communication between travelers and our travel management company. Actively monitor and communicate available travel credits to employees Reporting and data analysis to support team initiatives Traveler safety management; Handle specialized airline requests (e. g. , name changes) Support internal communication initiatives, including updating intranet content, FAQs, Concur content, and assisting with webinars or trainings (both preparation and delivery) Manage travel documentation: Manage relationships and communications with direct travel suppliers Troubleshoot profile issues and provide navigational support for the Concur booking process. Contribute to additional travel-related projects as needed.

Job : Travel Coordinator - US Shift Jobs in Pune (J49160)- Job in Pune Travel Coordinator - US Shift (Job Code : J49160) Job Summary 2 - 4 Years Travel Coordinator - US Shift BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS IT-Software/Software Services Ticketing / Travel / Airlines Key Skills: Job Post Date: Friday, June 20, 2025 Company Description Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2, 000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia. Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them. My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide all while reducing the overhead and capital costs. Job Description Answer inquiries from multiple travel-related email boxes. Topics will include general travel help & guidance, assistance with Conferma and other payment tools, emergencies, and vendor issues. Facilitate direct bill payments for rental cars, conference hotel bookings, and boutique airline reservations. Coordinate travel for new hires, international visitors, and senior executives. Facilitate communication between travelers and our travel management company. Actively monitor and communicate available travel credits to employees Reporting and data analysis to support team initiatives Traveler safety management; Handle specialized airline requests (e. g. , name changes) Support internal communication initiatives, including updating intranet content, FAQs, Concur content, and assisting with webinars or trainings (both preparation and delivery) Manage travel documentation: Manage relationships and communications with direct travel suppliers Troubleshoot profile issues and provide navigational support for the Concur booking process. Contribute to additional travel-related projects as needed.

: Desktop L2 Profile Job Description: 1. Candidate should have at least 2.5 to 3 years experience. 2. Service now tools 3. How many types of case priority are there 4. What priority cases do you handle 5. Good knowledge with the Technical and VIP user handling 6. Compliance Part as well ( Bit Locker , Security , Antivirus , Patch etc.,) 7. Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows. 8. Candidate should have experience in Active directory. 9. Candidate should have experience in VPN Tunnels and Proxy etc. 10. Candidate should have knowledge on ticketing tool and Incident management. 11. Candidate troubleshooting sills. 12. Candidate should have knowledge in new system configuration, IMAC checklist 13. Candidate should be a graduate.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specialist In this role, you will: Manage and lead the production support team to ensure timely resolution of incidents and service requests. Monitor system performance, identify issues, and implement proactive measures to prevent outages. Coordinate root cause analysis (RCA) for critical incidents and drive permanent fixes. Develop and enforce SLAs, KPIs, and operational standards. Collaborate with development, QA, and infrastructure teams for system improvements and deployments. Maintain and improve incident management, change management, and escalation processes. Provide regular updates and reports to stakeholders on system health and incident trends. Requirements To be successful in this role, you should meet the following requirements: Strong knowledge of ITIL processes (incident, problem, and change management). Experience with monitoring tools (e. g. , Splunk, AppDynamics, or Nagios) and ticketing systems (e. g ServiceNow or Jira). Ticketing and Workflow Tools: Proficiency in tools like ServiceNow, Jira, or Remedy for incident tracking and workflow management. Ticketing and Workflow Tools: Proficiency in tools like ServiceNow, Jira, or Remedy for incident tracking and workflow management. Proficiency in troubleshooting production systems, databases, and application servers. Familiarity with scripting (e. g. , Python, Shell) and automation tools. Excellent leadership, communication, and stakeholder management skills. Ability to work under pressure and manage multiple priorities. Experience in cloud environments (e. g. GCP) is a plus

Role & responsibilities Respond to customer HR inquiries through multiple channels - Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails). Develop an understanding of US Human Capital Management (HCM) nuances, including payroll, benefits, talent, policies etc. Gain hands-on experience with applications like Workday, Oracle, SAP, and UKG. Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service Communicate (verbal and written) with customers from different countries and cultures. Utilize the client knowledge base to find answers and solutions independently Own incidents/issues end to end with minimum guidance. Understanding and adherence to contractual goals and Service Level Agreements (SLAs) Document recurring and known service request resolutions in the knowledge base. Demonstrate flexibility in working in different shifts (24x7 operations). Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently close tickets, showing proficiency in client service

Over 2 yrs exp in Genesys Cloud CX, IVR, call flows, bots, WFM, CRM integration. Skilled in PureConnect/PureCloud config, social/SMS/chat integration, demos & project mgmt.

Role & responsibilities Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow. Consistently leverage established process and procedure for a high volume of information requests. Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Required qualifications and skills Customer success / support experience typically obtained in 1-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem. Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the status quo Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Desired qualifications Skilled with various workflow tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk Past experience in customer service, support, account management, and/or training Understanding of modern programming languages, web services, and SQL databases (ability to write and execute queries against databases a plus) Written and spoken fluency in other languages; preferably Spanish, French, or German ABOUT ZEROFOX ZeroFox's mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den

Responsibilities: * Manage corporate travel from booking flights & hotels to creating itineraries. * Provide exceptional customer service throughout the journey. * Coordinate international ticketing and holiday packages. Free meal Travel allowance Food allowance

Job Summary : Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives. Roles and Responsibilities: Deliver sourcing and procurement engagements in the areas of strategic cost reduction, sourcing optimization, procurement transformation, including but not limited to- Define and execute sourcing optimization initiatives such as indirect sourcing and cost take-out, direct sourcing and should-cost modeling, category management, and so on. Identify, evaluate and prioritize sourcing opportunities through in-depth spend analysis, market research, and so on. Work collaboratively with other team members to identify key insights and profit-growth opportunities Implement and execute ideas, capturing tangible improvement to the bottom line Support execution of various stages of strategic cost reduction, zero based budgeting and operations value transformation programs. Support in business development activities such as responding to proposal requests, conducting roadshows. Qualification Professional and Technical Skills MBA from Tier-1 B Schools and BE/BTech from Tier-1 engineering institutes Good understanding of sourcing and procurement fundamentals coupled with atleast 3 years of consulting and industry experience in sourcing and procurement across one or more of the following:strategic cost reduction, sourcing optimization, procurement transformation. Experience in a consulting firm and global exposure is desirable. Excellent data analytics and data interpretation and presentation skills

Job Summary : Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives. Roles and Responsibilities: Deliver sourcing and procurement engagements in the areas of strategic cost reduction, sourcing optimization, procurement transformation, including but not limited to- Define and execute sourcing optimization initiatives such as indirect sourcing and cost take-out, direct sourcing and should-cost modeling, category management, and so on. Identify, evaluate and prioritize sourcing opportunities through in-depth spend analysis, market research, and so on. Work collaboratively with other team members to identify key insights and profit-growth opportunities Implement and execute ideas, capturing tangible improvement to the bottom line Support execution of various stages of strategic cost reduction, zero based budgeting and operations value transformation programs. Support in business development activities such as responding to proposal requests, conducting roadshows. Qualification Professional and Technical Skills MBA from Tier-1 B Schools and BE/BTech from Tier-1 engineering institutes Good understanding of sourcing and procurement fundamentals coupled with atleast 3 years of consulting and industry experience in sourcing and procurement across one or more of the following:strategic cost reduction, sourcing optimization, procurement transformation. Experience in a consulting firm and global exposure is desirable. Excellent data analytics and data interpretation and presentation skills

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Troubleshoot with precision : Diagnose and resolve functional and technical issues in our eProcurement SaaS platform, ensuring minimal disruption to client operations. Communicate with impact : Deliver clear, concise, and timely updates to clients and internal teams via phone, email, and WebEx . Own the resolution : Take full ownership of support tickets from initiation to closure, meeting or exceeding defined SLAs. Document thoroughly : Maintain accurate records of issues, resolutions, and client interactions in the ticketing system, following ITIL best practices. Collaborate cross-functionally : Work closely with product, engineering, and QA teams to escalate and resolve complex issues. Train and empower : Conduct product training sessions for clients and internal stakeholders to enhance product adoption and usage. Support UATs : Participate in User Acceptance Testing and ensure comprehensive documentation, including during off-hours or weekends when needed. Drive continuous improvement : Identify recurring issues and contribute to process and product enhancements. Work in rotational shifts in a 24x7 environment to support our global customer base Qualifications Exceptional communication skills – articulate, empathetic, and confident in both written and verbal formats. Strong troubleshooting mindset – analytical, resourceful, and detail-oriented with a passion for solving problems. Experience in SaaS environments – prior experience supporting cloud-based enterprise applications is highly preferred. Tech proficiency – skilled in MS Excel, Word, PowerPoint, and comfortable navigating ticketing and remote support tools. Domain knowledge – understanding of procurement or supply chain management is a plus. Accent-neutral communication – trained for global client interactions.

We are looking for a smart, detail-oriented ticketing and tour management executive to join our team. Responsibilities would include: Issuing fresh tickets and creating reservations Reissue and revalidation of tickets Rate negotiations for group bookings and hotel reservations Process bookings with hotels and transport vendors Maintaining accuracy of information given and documented Adhering to standard operating procedures required by the process Candidate requirements: Working knowledge of any GDS (Amadeus, Sabre, Galileo, Worldspan etc.) Excellent spoken written English communication Good communication skills to enable effective communication with travel partners Sound knowledge of MS Office Certification in IATA or travel tourism will be an advantage Day job only. No shifts.

Job Summary: Were seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelors degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Karnataka-Bengaluru Schedule: Full-time Travel: No Req ID: 251774 Job Hire Type Experienced Not Applicable #BMI N/A

Description Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow). Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals. Maintain accurate and timely updates of all assigned tickets within the ServiceNow system. Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user. Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems. Ensure all service level agreements (SLAs) are met and documented appropriately. Participate in documentation of technical processes, FAQs, and knowledge base articles. Support IT asset management and inventory processes. Provide remote and in-person support as needed. Participate in on-call rotation or extended hours support, if required. Qualifications Qualifications Required: Bachelors degree required. Preferred in Information Technology or a related field. Minimum of 3 years of experience in an IT Service Desk or technical support role. Proficient in using ServiceNow for ticketing and ITSM processes. Strong knowledge of Windows OS, Office 365, and common laptops and user applications. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Active Directory and basic user management tasks. Excellent verbal and written communication skills. Strong customer service orientation and troubleshooting abilities. Preferred: ITIL Foundation certification. Experience with remote support tools (e.g., RDP, Zoho Quick Assist, Teams) Familiarity with Mac OS and Conference room equipment. Working Conditions Ability to work in rotational shift for 24x7 support to users across the globe. Flexibility to work outside normal business hours or weekends as needed for system maintenance or project delivery. Job Information Technology Primary Location India-Maharashtra-Mumbai Schedule: Full-time Travel: No Req ID: 251773 Job Hire Type Experienced Not Applicable #BMI N/A

#LI-Onsite This position is for our Chennai, Bangalore and Hyderabad offices and you are expected to work out any of these locations only. Strong communication with both dev team and leaders (Casper, QA Managers, Tech Leads), to quickly reproduce issues and work together on calls to resolve as quickly as possible Thorough documentation of test case results Quick turnaround of organized regression and automated test cases, paying close attention to, and raising issues with, any failed items. Owning tracking and resolution of failed cases (there have been issues where test cases failed and QA did not follow up on it, causing prod incidents post release) Own the business process of getting change ticket approval - reaching out to QA managers, emailing SVPs for exceptions, escalating to Scrum master and team leads when necessary, sometimes same day turnaround Work within a QA team (onshore and offshore), and across QA teams within project to divide up work and responsibilities Coordinate, attend, and signoff on releases, which occur after work hours and Friday evenings Available during EST working hours to access prod files, rerun files, respond to production incidents, with attention to data contents (aware of PII, obfuscation requirements) Strong knowledge of AWS and working knowledge on Python Understanding of automation scripting and regression testing practices

Role Title: IT Lead Business: Corporate Office - Mumbai Department: IT Age: Preferably between 30-45 years old Grade: M2/M3 Designation: Asst./Dept. Manager Qualifications Educational : BE/MCA/BCA Operating Systems (Windows, macOS, Linux) Microsoft Office Suite IT service management tools (e.g., Helpdesk software) Network protocols and fundamentals Familiarity with Cloud services (e.g., Azure, AWS) & Cybersecurity best practices Reporting Matrix: Reporting: Head HR Roles Reporting to this Direct Reporting: NA Indirect Reporting: NA ROLE An experienced IT professional to lead our IT operations. This role will oversee end-to-end IT management, encompassing software, hardware, SAP, procurement, ticketing, and issue resolution. As the sole IT lead, he/she will ensure seamless IT operations and strategic guidance across functions, viz: Procurement and Vendor Management IT Project Coordination IT Policy and Procedure Development IT Audit and Risk Assessment Software Management (20%) Hardware Management (20%) SAP Management (15%) Procurement and Vendor Management (15%) Ticketing and Issue Resolution (30%) Manage software licenses, updates, and deployments. Ensure compliance with software licensing agreements. Troubleshoot software-related issues. Maintain and upgrade hardware infrastructure (desktops, laptops, servers, etc.). Manage hardware inventory and asset tracking. Ensure hardware warranty and support. Oversee SAP system administration and security. Manage SAP user access and authorization. Troubleshoot SAP-related issues. Procurement and Vendor Management Coordinate IT procurement (hardware, software, services). Manage vendor relationships and contracts. Ensure compliance with organizational procurement policies. Ticketing and Issue Resolution Manage and resolve IT support tickets via ticketing system. Provide timely and effective solutions to IT-related issues. Monitor and track ticket resolution rates. SKILLS Behavioural Skills: Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to prioritize tasks and manage multiple projects.

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Company Overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support . Position Overview : We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction . Roles & Responsibilities: Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. Develop project documentation -e.g. BRD, SOW, project plan, and resource plan. Ensure resources assigned to projects are meeting deadlines and focused on the project activities. Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. Monitor progress and status of deliverables. Review projects for completeness of thought and consistency of approach and interface. Ensure standards, procedures, and methodologies in the delivery life cycle are followed. Communicate development and production status and issues to EM. Prepare overall project schedule, milestones, tasks, and estimates. External customer interaction - worked with multiple customers with periodic follow-ups Requirements: Minimum 5 to 8 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred. Candidates with prior experience in software implementation are preferred. Project Management certificates like PMP, CSM, PRINCE2 would be preferred. Candidate with techno functional experience would be an advantage CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage Should be proficient in project and bug tracking tools like Jira. Should be Process oriented. Ability to work with deadlines Should have Very Good Communication and relationship building skills Should have Very good skills in problem solving, planning, estimating and documentation. Should be a Very organized professional with a great timeline and owner/ task management capabilities Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. Work in sync with tech and non tech teams Basic understanding of technology including APIs , different types of platforms etc

Associate Project Manager Implementation 1-4 years FullTime Bangalore About Company: We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. We believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world- class customer support ecosystem. Kapture CX is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support. Roles & Responsibilities Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. Develop project documentation -e.g. BRD, SOW, project plan, and resource plan. Ensure resources assigned to projects are meeting deadlines and focused on the project activities. Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. Monitor progress and status of deliverables. Review projects for completeness of thought and consistency of approach and interface. Ensure standards, procedures, and methodologies in the delivery life cycle are followed. Communicate development and production status and issues to EM. Prepare overall project schedule, milestones, tasks, and estimates. External customer interaction - worked with multiple customers with periodic follow-ups Requirements: 0-2 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred. Candidates with prior experience in software implementation are preferred. Project Management certifications like PMP, CSM, PRINCE2 would be preferred. Candidate with techno functional experience would be an advantage CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage Should be proficient in project and bug tracking tools like Jira. Should be Process oriented. Ability to work with deadlines Should have Very Good Communication and relationship building skills Should have Very good skills in problem solving, planning, estimating and documentation Should be a Very organized professional with a great timeline and owner/ task management capabilities Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. Work in sync with tech and non tech teams Basic understanding of technology including APIs , different types of platforms etc

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent