2006 Ticketing Jobs - Page 43

Installation Management: 1. Installation Planning and Coordination : Coordinate and schedule installation of parking systems at client locations. Review project requirements and design specifications with clients and internal teams. Plan installation timelines and resources, ensuring optimal deployment of personnel and equipment. 2. Site Preparation and Assessment: Conduct site surveys to evaluate the location for proper installation of equipment. Ensure the site meets all technical requirements (e.g., power supply, network connectivity, safety standards). Work with clients to prepare the site for installation and address any challenges that may arise. 3. System Installation: Oversee the installation of parking systems, including hardware (barriers, sensors, ticketing machines) and software integration. Ensure proper installation of components, including ensuring systems are correctly integrated with existing infrastructure. Perform system configuration and initial setup, ensuring everything functions as intended. 4. Testing and Quality Assurance: Conduct rigorous testing of the installed system to ensure that it operates effectively and meets specifications. Troubleshoot and resolve any issues that arise during the installation process. Ensure that all systems are compliant with safety, regulatory, and operational standards. 5. Client Communication: Maintain clear communication with clients throughout the installation process, providing regular updates and addressing concerns. Provide on-site technical assistance to clients and answer any technical questions they may have. Obtain client sign-off upon successful installation and testing of the system.

Job Objective: Ensure that all relevant customer requirements are meticulously assessed, evaluated, negotiated, and implemented within the organization. Drive the identification and application of these requirements in an efficient and timely manner, ensuring no delays in the economic setup. Duties and Responsibilities: Customer Requirement Review: Proactively review and identify updated customer requirements from various customer portals, ensuring no detail is overlooked. Document Control: Execute stringent control of documents according to defined processes, including thorough checks and maintenance of results provided by automated uploads to the document management system. Requirement Assessment: Prepare comprehensive assessments of customer requirements using defined processes, tools, and methods, including the identification of similar requirements and their assessment results. Responsibility Reassignment: Efficiently reassign responsibilities to appropriate groups, ensuring clarity and accountability. Expert Communication: Maintain continuous communication with subject matter experts on various open topics, managing workflows effectively. Requirement Verification: Rigorously check every requirement in the Requirements Management System according to the process, assigning appropriate object statuses. Documentation: Accurately document assessment results according to stringent rules and standards. Process Improvement: Continuously improve and develop relevant processes, methods, and tools to enhance efficiency and effectiveness. Support and Training: Provide 2nd level support and train new Customer Requirement Documents (CRD) assessment experts on the corresponding process, methods, and tools. KPI Achievement: Ensure the achievement of monthly Key Performance Indicators (KPIs) with a focus on continuous improvement. Process Tracking: Provide detailed process indicators for tracking and monitoring process performance. Ticketing System: Establish and manage a robust ticketing system for dedicated services, ensuring timely resolution of issues. Data Security: Administer access rights in the Requirements Management System to ensure stringent data security. Support Activities: Provide support for clean-up and maintenance activities, such as cleaning up CRDs in NormMaster, as requested. Expert and Workflow Management: Maintain an up-to-date list of experts and active workflows, ensuring their currency and relevance. Mandatory Skills: Language Proficiency: Excellent command of English and Moderate at Chinese Language. Independence: Strong ability to work independently with minimal supervision. Adaptability: Readiness to tackle open topics and learn about other domains. Knowledge Sharing: Willingness to share own competencies and experience with the team. Open-mindedness: Being open-minded and receptive to new ideas and approaches. IT Affinity: Strong affinity for IT, especially regarding digitalization, AI, and new tools. Document Management: Experience in document management and control. Tools Proficiency: Proficiency with tools such as DOORs and Pro4B. Qualification Requirements: Bachelor of Engineering in Electronics is a must. 3-5 years of relevant experience in a demanding environment.

Process: Travel Process Associate Qualification: Graduate *Experience: 1 year in Travel experience Shift: Rotational shift from 9am-9pm any 9 hours shift Any 1 week off Salary: 29000 CTC Location - Malad mumbai DOJ : 30-Immediate

locationsBangalore - North time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0004960 ABOUT APEX Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 3000 staff across 40 offices. The Apex Group administers circa $650bn in assets, including the investments of some of the largest funds and institutional investors in the world. POSITION : Associate, Loan Servicing DEPARTMENT Operations LOCATION: Pune, Bangalore SHIFT:- UK & US SHIFT Summary of Role The successful candidate will join a recently formed operation within Apex Fund Services to help build and grow out a new loan servicing business. They will work alongside the local Middle Office Manager, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful. The Candidate The candidate will have a good working knowledge and experience working with CLOs, CDOs, Credit Funds and the different types of Loans. They will be driven and motivated to achieve excellence through hard work, good organisation skills, excellent communication and attention to detail. Main Responsibilities: Asset administrationResponsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including Asset setup Asset Maintenance and reconciliation Liaising with 3rd party brokers/custodians/agents Processing agent notices Processing corporate actions Entering and settling trades as required Preparing and assisting with various reports required by internal teams Other duties assigned by Management Cash/Position ReconciliationResponsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing daily reconciliation of cash transactions Preparing daily reconciliation of Apex/Client positions Ensuring aged breaks ( over 7 days ) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Other duties assigned by Management Support Middle Office Manager: Providing support for assigning duties and work delegation Roll out training and development plans to direct reports and new joiners. Qualifications, Skills and Experience: Degree in Accounting/Finance, or a relevant qualification Candidate should have 3+ years experience working in loan administration operations Extensive knowledge of CLOs/CDOs/Credit Funds Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc. Understanding of trade lifecycle Knowledge and experience with settlements including DTCC & Euroclear Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred Must experience into Solvas tool. Role-Specific Competencies/ Skills: Strong communication and analytical skills Strong organisational skills Accurate and acute attention to detail Adaptability - able to change tasks quickly as business needs dictate Uses discretion when dealing with sensitive and confidential information Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly Self-motivated Punctuality Corporate Competencies: Initiative Responsiveness/Sense of urgency Accountability Integrity We are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.Find out more about us by visiting our website at .

locationsPune - East time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0007159 Transfer Agency FATCA- CRS TEAM Role Title- Senior Associate To provide consistently a high level of operational tax support to the firm and its clients in administering jurisdictional tax laws of the countries within which Apex operates. You will be responsible for processing and recording of all Common Reporting Standard (CRS) and FATCA Tax documentation. You will help assess the client data and documents to identify the potentially reportable clients across jurisdictions and will liaise with clients or relationship managers to update the reportable details from time to time, before submitting the final reports to the regulatory portals. Key duties and responsibilities Act as a tax / information reporting specialist to execute the FATCA, CRS advisory systems Execute the tax information reporting processes to products issued by business Migration of work into our centralized hub Develop "Go To" processes and implement appropriate procedures to ensure compliance with Information Reporting & FATCA requirements Be change agent and assist changing the processes or developing the new ones Participate in Robotic Process Automation initiatives IRS Tax form for FATCA and CRS self certification validation covering FATCA CRS reporting. Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency Support audits with IRS and Internal Audit, special audits Support Technology projects from a technical tax perspective Review, validate and process IRS forms and self certification form along with related documentation according to IRS and FATCA regulations Perform reviews of written tax policy and procedures, research and respond to inquiries from operational areas. Qualification and Experience Prior FATCA CRS/ Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Working knowledge of FATCA & CRS and the regulated regulations. Understanding and review of US tax forms i.e., W9, W8-BEN, W8-IMY, W8-BEN-E, Chapter 3 status, With holding statements etc along with self cert forms (CRS) Work in co-ordination with other team members to ensure effective delivery for all services offered to internal and external clients Ability to understand XML schema to be able to prepare and review reports before submission To understand and adapt to changes, ensure that processes and procedures are continually updated to reflect changes in FATCA/CRS regulatory compliance requirements Should be familiar with FATCA CRS XML upload procedures Well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Good written and verbal communication skills Desired to be challenged and learn Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

Date 20 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:488286 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at right level. RESPONSIBILITIES: To schedule and maintain Partner Governance meetings along with MOM and action plan To schedule internal and Strategic partners governance along with relevant stake holders and drive actions of information security To schedule governance with Editors and service line owners with pre defined Agenda and actions tracking that are related Information security work closely with Sourcing, Contract Management team and internal stake holders to look at SLA, KPI, contractual changes required and get this aligned and updated in contract documents TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 6-8 years of relevant IT experience Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage Governance, Reporting and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

GDS Sabre & Amadeus knowledge.IATA Certification / Diploma in travel preferredExperience of working with or for a Global Travel Management company (TMC)Understanding of Corporate travel nuancesUnderstanding of complex ticketing logicsHas experience in managing TMC Back end processes. Fulfillment of Air, Hotel and Queue ManagementGood verbal and written communication skills.Understand and abide by the importance of discipline, punctuality & protocolFlexible with shifts 24X7 Set upReal Time Monitoring and allocation of workEnsure all reports are delivered accurately and on timeAcknowledge and communicate effectively with the ClientConduct trainings/refreshersMonitor production hours, shrinkage etc... Qualifications Graduate Job Location

Novo Nordisk Global Business Services (GBS) India Are you a skilled project manager with experience in cross-functional projectsAre you ready to take on a new challenge in a global pharmaceutical companyWe are looking for a Global Project Manager to join our Rare Disease-Global Medical Affairs team at Novo Nordisk. If you are passionate about driving projects to success and making a difference in the healthcare industry, read on and apply today for a life-changing career. The position As a Global Project Manager at Novo Nordisk, you will have the opportunity to: Drive end to end planning and execution of the projects in Rare Disease Global Medical Affairs team for Medical communication projects. . Manage internal and external stakeholders, stringent attention to detail and outstanding communications skills Coordinate with affiliates and cross-functional teams to ensure successful strategy and planning processes. Define project scope, goals, deliverables, and timelines. Identify risks and develop mitigation strategies. Share learnings and best practices with the team and identify synergies with concurrent projects. Qualifications Masters’ degree or equivalent in relevant area. Has 4-6 years of relevant work experience in similar industry preferred in global role. Demonstrate full knowledge of and compliance with all appropriate regulatory requirements and practices. Organizes/ schedules team meetings, including preparation of agendas, minutes, scheduling internal and external meetings, assignment and tracking of action items. Demonstrates strong project management skills in driving external and internal event management. Defines project scope, goals to be reached, expected deliverables, stakeholder mapping, estimated cost and timeline for complex projects in medium scale, and secures project approval. Implement medical communication plans, develops detailed project plan incl. project metrics. Proactive, ability to work without direct supervision and exhibit initiative in coordinating projects with an attitude of highly results oriented corporate culture. Recognises areas of mutual interest, proposes solutions and makes clear considerations for how to strengthen relationships with stakeholders. Understands all functional deliverables & interaction processes needed to ensure a successful annual strategy and planning process. About the department Global Medical Affairs, GBS (GMA GBS) is an extension of the Global Medical Affairs team in Headquarters (HQ) in Denmark and Zurich, is based out of Global Business Services (GBS), Bangalore, India. The team consists of highly motivated medical/scientific advisors, medical illustrators, project managers and publication managers working together with HQ, regions and affiliates across the world. The Rare Disease-Global Medical Affairs department at Novo Nordisk is dedicated to driving advancements in the treatment of rare diseases. We work closely with affiliates, stakeholders, and cross-functional teams to ensure the successful development and implementation of medical strategies. With a focus on collaboration and innovation, our team strives to make a positive impact on patient lives worldwide.

Voyager (94001), India, Bangalore, Karnataka IT Desktop Support (Senior Coordinator) At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced analytics, data science, machine learning and cutting edge engineering. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale. DataLabs is looking for an experienced Desktop Support Engineer . Our work environment is fast paced, collaborative, and fosters problem solving and innovation. The ideal candidate for this role should fit well with these organizational attributes. S/he should have exceptional personal integrity and communication skills, and be able to win the trust and respect of associates by communicating openly and consistently meeting commitments. DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives. Specific responsibilities include, but are not limited to: IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room Good technical knowledge in troubleshooting Windows systems, knowledge of Macbooks will be a plus Experience working and managing tickets in ticketing tool ServiceNow Proficiency with shoulder tap, voice, e-mail and chat support Hands-On experience providing in person and remote support to users Co-ordinate with vendors for support and services Should be available for IT support, IT change and Maintenance whenever the situation arises What are we looking for? Strong communication skills: Good written and verbal communications Teamwork: Excellent interpersonal skills and the ability to interact with individuals across levels Clear results orientation: Resourcefulness with strong problem-solving skills. Others: Excellent time management skills and understanding of the urgency of matters related to the task. Preferred Qualifications & Experience Degree/Post Graduate in Engineering. Level of experience: 4+ years in IT Desktop support role, but not a constraint for the right candidate At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. .

About LeadSquared:One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusEngineering @ LeadSquaredAt LeadSquared, we like being up to date with the latest technology and utilize the trending tech stacks to build our product. By joining the engineering team, you get to work first-hand with the latest web and mobile technologies and solve the challenges of scale, performance, security, and cost optimization.Our goal is to build the best SaaS platform for sales execution in the industry and what better place than LeadSquared for an exciting career?About Service Cloud:We are working on a new product idea. The mission of this project is to create a world-class customer experience software platform that helps businesses understand their customers better so they can retain and grow them. This fits very well in the long-term goal of our business to drive the complete revenue acquisition, retention, and growth process. The cornerstone of this CX platform would be the ability is to ingest all feedback across ticketing, emails, social media, phone calls, zoom calls, surveys etc., and derive insights & action items through natural language processing and text analysis.The Role: We are looking for a hands-on Lead Engineer to work with us in building the product from Grounds-up. He or She will be working in a fast-paced environment. Ability to work in an ambiguous environment, is result-oriented, customer focused and is able to work in a very fast, iterative manner. Website Careers Page Work with the teams to gather functional requirements, Understand Business Requirements/One-Liners and develop technical specifications. Technical evaluation and hands-on prototyping new solutions including cost analysis and lifecycle support. Key responsibilities: Architect, Design and Build scalable and highly available application (Microservices based architecture) Provide support for the full life cycle of product development. Create, enhance and maintain Services (REST/GraphQL). Implement high performance, resilient and scalable services. Responsible for the quality, performance, robustness, and scalability of the services/features implemented by the team. Troubleshoot complex technical issues. Identify and mitigate risks on projects. Work with developers, automation engineers and support teams and help them improve their productivity by automating the repetitive processes, Provide support for the full life cycle of product development. Create, enhance and maintain Services (REST/GraphQL). Implement high performance, resilient and scalable services. Work with Ops team to setup the Build Pipeline and automate deployment of platform in AWS/GCP. Support the production instances by providing timely resolution of application, performance, systems and infrastructure incidents Help the engineering managers to build the engineering culture (TDD, ATDD, BDD, Code Quality, Automation, and Continuous Integration/Deployment) within the teamsKey Requirements: Bachelors Degree with 6 to 12 years of experience. Passionate about Technology. Excellent problem solving, hands-on engineering, and communication skills. Excellent interpersonal skills to negotiate with the stakeholders and coach the teams Experience in AWS/GCP, Microservices, Kafka, Docker, Kubernetes Strong experience in programming in Java/Scala/Python with a solid of understanding of OO Design Principles, Design Patterns, Code Quality Metrics. Good Understanding of Relational databases like MySQL, Postgres and Graph databases like Neo4J, Tiger Graph Awareness of the In-Memory Database Ecosystem (IMDB, IMDG, IMDF) and Data Lake.Website Careers Page Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timingsInterested?If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquare

Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient s insurance, proration to correct financial class and notation within patient accounts providing steps taken to resolve outstanding insurance balance on account. Work an average of 30-40 patient accounts per workday for assigned payor(s) Manages an average of 30-40 patient accounts per day, focusing on denial and zero-pay reporting. Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt Communicate effectively with insurance companies for payment of outstanding insurance balances, understanding of next steps needed to reach resolution of outstanding insurance balance Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows Responsible for resolving patient accounts with outstanding insurance claims to a zero balance or advancing them to the patient responsibility financial class. Performs account follow-up on unpaid or partially paid insurance claims for hospital services. Contacts insurance payors through various methods, including telephone calls, Insurance payor web portals, E-faxing, email Investigates the cause of non-payment towards outstanding hospital claims and takes appropriate actions such as: Requesting insurance companies to process claims, requesting cash posting review for corrections, initiating coding reviews for account resolution, contacting patient for insurance information Completes adjustment requests for Team Lead approval if an adjustment to the outstanding balance Submits requests for claim rebilling when additional information is required, using either a shared spreadsheet or the EHR system. Utilizes MEDTEAM s ticketing system to submit claim inquiry requests if additional information or review from the hospital is required. Minimum Qualifications: High School or equivalency diploma required 2 years experience in account follow-up role performing follow-up on hospitals inpatient and outpatient insurance claims Bilingual (written, verbal and listening) Minimum high-speed internet, 300 MBS download speed Soft Skills: Excellent communication, good judgment, tact, initiative, and resourcefulness Must be detail oriented, organized, and ability to multi-task Possess ability to concentrate for long periods of time Ability to work individually and/or as part of a team Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives Must be flexible with a can do attitude and the ability to remain professional under high pressure situations Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe Must be able to follow directions and to perform work according to department standards independently Must be emotionally mature and able to function effectively under high pressure situations The job role operates in a professional office or remote home office environment. The role utilizes standard office equipment such as computer, monitors and telephone. The role utilizes software to complete daily tasks, the following are a few examples of software utilized: the hospitals EHR, billing clearinghouses, MicroSoft products (Excel, Outlook email, Teams, Word), insurance payor portals, e-faxing solutions. It is essential that the employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris Security and Compliance Policies as this job role will encounter private and protected information.

Job Title: Sr. Information Security Analyst Job Code: 9075 Country: IN City: Mumbai Skill Category: IT\Technology Description: Title: Cyber Threat Hunte Division: Security Operations Center Department: GTS Background Information: The Global Information Security teams are responsible for the confidentiality, integrity and availability of the firm s information and assets. Responsible for maintaining, communicating and raising awareness of the Policy. Facilitate the effective implementation and compliance of the firm s polices. The Global Information Security Team is based in Europe, Asia, India and America. Description of IT service: The candidate will assist in performing Threat hunting within the organization s environment. Knowledge, Skill, Experience Required 5 to 8 Year of Threat Hunting experience Ability to understand big data and query languages (Splunk, SQL, etc.) Experience with either Red team or Blue team operations Ability to think both like an attacker and defender. Experience setting up infrastructure to support Hunt Team Operations Previous experience working on researching, designing, engineering, implementing, and supporting information security & directory technology systems (software & hardware). Utilizes indepth technical knowledge and business requirements to design & implement secure solutions to meet customer / client needs while protecting the assets. Develops and implement security standards, procedures, and guidelines for multiple platforms. Must be able to Analyze available data sources, security tools, and threat trends and lead security monitoring and analysis techniques to identify attacks against the enterprise Must understand typical threat actor profiles, the typical indicators associated with those profiles, and be able to synthesize the two to develop innovative techniques to detect threat actor activity Experience with information security tools such as an enterprise SIEM solution, IDS/IPS, endpoint security, and other cyber analytics tools Ability to analyze logs, normalize and perform automated log correlations utilizing big data analysis or hunt tools to identify anomalous and potentially malicious Follow ticketing workflow in service now Handles incident management and change management process Maintains knowledge base database Ensures call escalation as per escalation chart by adhering to SLA Working experience on AWS/Azure Clou

Position Overview The Jr. Product Support Specialist is responsible for managing and resolving Tier 1 data delivery issues and support requests, ensuring timely responses and adherence to SLAs. This role involves monitoring active-hours alerts, addressing support items efficiently, and escalating issues when necessary to maintain data pipeline reliability. The Specialist is expected to track and manage individual quarterly goals, participate in continuous improvement tasks and training, and contribute to documentation for support team knowledge. Proficiency in tools such as AutoTask, OpsGenie, and Palo Alto Firewall/VPN whitelisting is essential for executing daily tasks. By maintaining strong engagement, effective issue resolution, and continuous learning, the Junior Product Support Engineer plays a critical role in ensuring accurate and timely data delivery and product operations. Schedule: Primary Schedule 4:30pm - 1:30am IST Alternate Schedule While the primary schedule is as stated above, candidates must be willing and able to occasionally work alternate days (including weekends) to cover for colleagues on PTO or for critical service issues. Essential Duties & Responsibilities: Provide first-level customer support, serving as the initial point of contact for users experiencing issues with our products. This may include assisting clients via phone, email, chat, or other communication channels Participate in continuous improvement initiatives to enhance product support efficiency and effectiveness Proactively monitoring inbound queue and internal Teams channels for high priority issues and routinely communicating current statuses to issue reporters. Diagnose and solve basic technical problems related to our products. Accurately and efficiently identify cases requiring advanced resolution paths, while following routing protocols and ticketing procedures to escalate cases to Tier 2 Support Specialists or Feature DEV teams when appropriate Clearly and concisely document of all support cases Track and document client issues and resolutions in a ticketing system Maintain strong knowledge of the companys products and services in order to accurately and efficiently resolve issues. Stay updated on product changes and updates. Work to resolve issues within defined timelines as per the SLAs Required Skills: Associates degree or two years in a product support role preferred Minimum two years of experience in troubleshooting or other technical role preferred Ability to tailor communication to the appropriate audience (development, business, client, stakeholder) Ability to multi-task and manage time effectively Ability to think critically regarding process enhancements and can identify areas of growth. Ability to contribute to, and maintain, a culture of collaboration and teamwork Strong interpersonal and client service skills Familiarity with using project management software (Jira is a plus) Whats in it for You? Opportunity to work in the booming field of cloud, data management and analytics alongside some of the brightest minds in the industry Opportunity to work with cutting-edge technology in a casual, fun environment Opportunity to be a part of a local company committed to making a difference in our community Chance to work with a rapidly expanding tech company Competitive salary and benefits package

About the Role: The SME will be responsible for supporting new joiners during OJT by providing real-time guidance, resolving escalations, and ensuring process understanding and KPI achievement. The incumbent will report to the Assistant Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Provide real-time floor support to Rookies during their OJT phase Assist Rookies in understanding systems, processes, and handling live customer scenarios Take ownership of supervisor-leve

About Boundless Life Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development. Since our founding in 2021, weve rapidly expanded to seven locations across Europe, Asia, and Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives. At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world. The role We are seeking a hands-on, dynamic individual to join our team as an Experience Curator in Bali . This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial. You will collaborate with the team to enhance the overall experience by: Resolving community requests promptly via the ticketing tool Ensuring everything is ready for families arrival, and taking a hands-on approach during turnover weeks Ensuring families have an outstanding experience at every touchpoint of their journey Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways Gathering feedback and identifying opportunities for improvement through direct interaction with families Assisting new families in integrating into the community Communicating upcoming activities to maximize participation Managing content for the internal UGC channel to build the brand on social media Ensuring seamless information flow across the team Coordinating with the onboarding team to ensure smooth handovers during family arrivals Participating in pre-arrival webinars and orientation sessions Booking services upon families requests You Will Be Responsible For: Planning and executing community-building events and workshops, including give-back programs Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families Developing and managing the services offering with partners, ensuring smooth organization and implementation Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS What s in it for you Fast-growing company with strong financials A mission driven company and team Global scope and expanding responsibilities Potential to grow with the team as the company grows Be part of creating a new lifestyle concept in the experience economy Discounts to participate in Boundless Life cohorts in all locations About you Local presence: Must live in or close to Sanur and commute daily. Minimum 2 years experience in Guest Relations, Customer Experience, Hospitality, or Community Building roles. Fluent in English and Indonesian Minimum 1 year of experience in organizing or facilitating community-building activities or events Financial expertise to create and manage event budgets Excellent interpersonal, communication, and decision-making skills Strong organizational skills to manage high volumes of customer requests and operational tasks Experience managing third-party vendors Enjoy working in a fast-paced, startup environment Enthusiastic with a can-do attitude, eager to engage with families and community members Strong interpersonal, communication, and emotional intelligence skills. Experienced in event hosting and community-building activities . Excited to build systems, not just operate them enjoy messy, early-stage environments. Strong problem-solving ability and calmness under pressure you will face unexpected challenges. Enthusiastic, proactive, and a "can-do" attitude ready to jump in wherever needed. Whats next? First call with our Recruitment team (30 min). Interview with the local General Manager (60min) Interview with our Global Lead of Experiences (60 min) Final check-in with our Head of Operations (60 min) The process might change slightly as we go along, we will keep you posted at all times. Want to know more about working at Boundless Life? Check out our story!

Position Summary... You will be supporting the Distributed and Clustered Compute Infrastructure and Server Services for ~12000 Stores & Clubs and ~500 Distribution Centers across the globe for Walmart. Your Support and Innovations will help millions of Customers and Partners to save money and live better. What youll do... About Team: You will be supporting the Distributed and Clustered Compute Infrastructure and Server Services for ~12000 Stores & Clubs and ~500 Distribution Centers across the globe for Walmart. Your Support and Innovations will help millions of Customers and Partners to save money and live better. What You ll Do The systems you build are made up of various applications and services that can be simple, complexed and distributed. With so many pieces of the puzzle, anything can go wrong at any time and when something goes wrong, you need to be able to fix it quickly. We deliver and maintain optimized performing solutions with continuous innovation and creative thinking while running fast on your feet make this work incredibly exciting. Do you prosper in an ever evolving environment filled with challenges and want to work with a company which is continuously defining and building next generation experiences that have impact on millions of users? What You ll bring At least 7 years of experience designing, implementing, and automating distributed system solutions. Extensive hands-on Linux administration experience in an enterprise production environment using Ubuntu, RedHat, CentOS, Debian, and/or SuSe SLES. Advanced programming/scripting experience (Bash, Python, Go) Proven experience in automating processes Expertise in configuration management tools (Puppet, Ansible) Proficiency in GIT or a similar version control system. Excellent written and oral communication skills Proven experience in Virtualization/hypervisors (VMware, Nutanix, etc) Strong problem-solving, analytic, and decision-making skills Hands-on experience with Kubernetes administration and containers (Docker, etc) preferred In-depth server hardware knowledge (Lenovo, Dell, HP) Experience with CI/CD pipelines Familiarity with ServiceNow & Jira ticketing system. About Walmart Global Tech . . Flexible, hybrid work . Benefits . Belonging . . Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people. Minimum Qualifications... Minimum Qualifications:Option 1: Bachelors degree in computer science, computer engineering, information systems, information technology, or related area and 3 years experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies. Option 2: 5 years experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies. Preferred Qualifications... Master s degree in computer science, computer engineering, information systems, information technology, or related area. and 1 Year of relevant experience in configuration management, developing automation for Provisioning and Orchestration, experience developing and managing service-level objectives (SLOs)/service level indicators (SLIs) for Infrastructure Service availability and performance. Primary Location... G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India

Service Desk Analyst3 Key Responsibilities:Receive and log incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity.Diagnose technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis.Provide solutions to common issues by offering guidance, performing basic configuration changes, or applying known workarounds.Identify complex issues beyond their expertise and escalate to appropriate technical teams for further support.Maintain detailed records of incidents, resolutions, and user interactions within the ticketing system.Contribute to and utilize the knowledge base by documenting solutions to frequently encountered problems.Identify trends and patterns in support requests to proactively address potential issues and suggest improvements. Required Skills: Bachelor's degree in computer science, information systems, or similar.At least 2 to 3 years of experience in the IT industry.Strong understanding of operating systems, network protocols, common applications, and hardware troubleshooting.Excellent Communication Skills - Ability to clearly explain technical concepts to non-technical users and effectively communicate with customers via phone and email.Problem-solving Skills-Analytical approach to identify root causes of issues and develop effective solutions.Commitment to providing a positive user experience and maintaining a professional demeanor.Accurate documentation of issues and resolutions within the ticketing system.

Global Mobility1 Role Lead-Global Mobility To ensure smooth global mobility operations within JADE's HR policies and legal guidelines, the Head of Global Mobility oversees visa and work permit processes, ensuring compliance with immigration laws and regulations, and seeking opinions by engaging with legal attorneys. This involves guiding employees through application procedures, maintaining meticulous records, and managing the global mobility program for successful international assignments. Collaborating with compensation teams, they design suitable packages, and provide cultural training. Education & Relevant Experience Experience Minimum Experience 12+ years of experience managing business visa and work permit processes, ensuring compliance with immigration laws and regulations in multinational environments. Strategic Oversight of Visa and Work Permit Processing Compliance Leadership and Risk Management Strategic Management of Global Mobility Programs Employee Development and Cultural Integration Leadership Preferred Experience Ideally 7 years or more of experience in global mobility management, with a track record of successfully navigating complex visa and work permit processes in diverse geographical regions. Education Bachelor's degree in Human Resources, Business Administration, International Relations, or a related field with coursework in immigration law or global mobility management. Advanced degree or certification in Global Mobility (e.g., GMS, CRP) preferred, enhancing proficiency in managing cross-border assignments and cultural integration. Proficiency in using visa processing platforms like Service and familiarity with NEFT payment systems for visa transactions.

Description About Invenio The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com. . Role - Angular Consultant Skills : 3 to 6 years of experience in Angular (v8.0 and above) including typescript. Hands on experience on Rest API. Hands on experience on material design. Hands on experience on bootstrap. Experience/Knowledge on JSON. Should be able to convert templates to screens. Must have knowledge in code version mechanism using tools like TeamCity, GIT hub. Should have Junit/MUnit test case development experience. Should have working experience on ticketing tool like JIRA/ServiceNow. Should have knowledge about Apache Tomcat server. Basic Java skills, CSS, HTML. Experience or Knowledge on any database like MySql, MS-SQL, Oracle etc. Knowledge on Agile scrum and water fall methodology. Responsibilities: Participate in Client Workshop. UI design, Coding, Unit Test, Configuration, Testing, Integration. Technical Design documentation and Deployment QA/SIT/UAT support. Work on Change Request development. Work on PRODUCTION fixes Collaborate with distributed team. Quality/ Standard focus. Focused on specific engagement. Business Skills Excellent oral and written communication skills, the ability to clearly and concisely communicate with others. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understanding of business processes for focus areas or multiple modules. Ability to do research and perform detailed tasks. Strong analytical skills. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Ability to explain ideas and concepts to other project team members and to client personnel. Has a solid foundation for consulting soft skills necessary for client engagements and may act as a coach for others related to these soft skills. Ability to interpret requirements and apply SAP best practices. Ability to identify upsell opportunities and assist in the management of scope. Creates professional relationships with client Develop new professional peer relationships for additional business or possible new consultants Helps develop overall marketing messages Communicates project resource requirements to staffing coordinator/clients Ensures quality implementation (works with QA program) May participate in Pre-Sales as part of the client pursuit team Leadership Skills Seeks ways to increase the project team effectiveness Acts as a mentor to Consultants and Sr. Consultants Works well as a member of a team Seeks ways to increase their level of contribution and therefore team effectiveness Personnel Development Development of consultants to meet your project s requirements Maintains knowledge of focus area at an expert level (known as the consultant s consultant) Give effective feedback (Immediate and Evaluations) General Skills/Tasks Evaluate and design application and/or technical architectures Leads team effort in developing solutions for projects Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team Meets billing efficiency targets, and complies with all administrative responsibilities in a timely and effective manner Keeps project management appraised of project direction and client concerns Understands the client s business and technical environments Regularly prepares status reports Effectively manage a single engagement on a detailed level Define project scope Direct team efforts in developing solutions for mission-critical client needs Manage the team responsible for the daily activities of assigned projects Ensure project quality, satisfaction, and profitability Perform personnel performance evaluations Provide personnel performance, development, and education plans Refer to the Performance Plan and Job Description documents for additional responsibilities of this position Invenio is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

526405 Brand: FCM Work type: Full time Location: Mumbai, India Categories: Corporate & Group Travel Hello, FCM is one of the world s largest travel management companies, recognized as a trusted partner for both national and multinational organizations. With a 24/7 presence in 97 countries, FCM utilizes flexible technology to anticipate and meet client needs. Our team of experts provides in-depth local knowledge while prioritizing duty of care to deliver a personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. A leader in travel technology, FCM develops proprietary client solutions and offers specialized services through FCM Consulting and FCM Meetings & Events. Job Purpose: We are seeking a skilled Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of Salesforce solutions, including custom applications and integrations. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that drive business value. Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. . Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who we are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism

526408 Brand: FCM Work type: Full time Location: Mumbai, India Categories: Corporate & Group Travel Hello, FCM is one of the world s largest travel management companies, recognized as a trusted partner for both national and multinational organizations. With a 24/7 presence in 97 countries, FCM utilizes flexible technology to anticipate and meet client needs. Our team of experts provides in-depth local knowledge while prioritizing duty of care to deliver a personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. A leader in travel technology, FCM develops proprietary client solutions and offers specialized services through FCM Consulting and FCM Meetings & Events. Job Purpose: We are seeking a skilled Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of Salesforce solutions, including custom applications and integrations. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that drive business value. Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. . Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who we are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism

Role: Desktop Support Engineer A Desktop Support Engineer provides technical assistance and support to end-users, troubleshooting hardware and software issues, installing and configuring systems, and maintaining the smooth operation of desktop environments. Key Responsibilities: Hardware and Software Management: Install, configure, and upgrade PCs, laptops, and related equipment. Troubleshoot hardware and software issues. Install and configure operating systems and applications. Maintain and update computer inventory and equipment. Monitor the performance of a companys desktop infrastructure. Other Responsibilities: Provide instructions or directly set up desktop hardware. Assist with the installation of computer software and operating system updates. Record logs of rendered support. Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and AV systems connections. Customise desktop applications as per user needs. Advise on software and hardware upgrades. Create technical reports and manuals. Keep up with current breakthroughs in computing technology. Train end users when new software or IT regulations arrive. Coordinate desktop changes to avoid deployment collisions. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus Technical Support: Diagnose and resolve common issues like network connectivity, password resets, email access, and printer problems. Track issues from initial report to final resolution. Guide users with step-by-step instructions to resolve issues. Provide help desk support to users with IT equipment or system problems. Receive requests via phone, email, chat, or ticketing systems.

As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will p articipate in operational and transformational initiatives as related to Service Management. As an Incident Manager, you will be responsible in the ongoing definition and improvement of service management policies, processes, procedures, and their supporting tools. While this position primary focusses on Incident Management (including Major Incident Management. This position will also be responsible for encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Responsibilities: Participates in the development, implementation and communication related to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management Perform the Major Incident Management (MIM) role to anchor and drive quick resolution for high priority incidents Participate and champion the Change governance initiatives including reporting, coordination and tracking activities Participate in efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and support processes. Provide business analysis support by identifying requirements for ITIL based tools and applications, specifically ServiceNow and executes user acceptance testing. Work with development teams and project management on the implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.) Champion ITIL best practices and their implementation throughout SAS Define and propose the key performance indicators and critical success factors for global IT services Work with IT leadership to ensure alignment and adoption of ITSM processes and tools within the overall service management strategy Act as advisor in recommending continual service improvements to operational activities that will enhance service robustness and reliability Monitor key ITSM dashboards or queues to ensure the appropriate priority and triage during assigned shift. Work with the team, management, and SAS Service Owners to create, maintain, and improve the documentation needed by the team for successful execution of daily tasks. Review and assess OLA/SLA data with SAS Service Owners to improve incident resolution and request execution. Drive customer first approach in all service interactions in a dynamic environment while managing competing demands. Work with Global Operations Center supervisors and management to ensure consistent service delivery. Work 24x7 on monthly rotating schedule including weekends and holidays. Qualifications Essential: Bachelor s degree in Computer Science or related field plus seven years experience in IT. An equivalent combination of education, training, and experience may replace these requirements. Experience providing infrastructure, OS, and/or application support for customers. Technical Skills Operating Systems: Windows, RHEL Linux Application: SAS, Java based enterprise applications Self-driven with ability to train/coach employees on varied ITSM topics Strong troubleshooting skills Professional written, verbal, and interpersonal communication skills are essential. Ability to work in a strong team environment as well as independently. Preferred: ITIL Foundation Certified Experience with ServiceNow (IT Operations Management, IT Service Management). Solid knowledge of multiple operating systems. Knowledgeable in Six Sigma, Lean or related methodology. ISO, SOC 2, FedRAMP Compliance hands on knowledge. Knowledge of VMware and cloud hosting providers. SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. .

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations. ABOUT FACTSET FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations. VALUES THAT DEFINE OUR CULTURE We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work. DEPARTMENT BREIF The Senior Associate, HR Shared Services will be responsible for providing day-to-day support to all employees, administering, and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements. Responsibilities: 90% Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the employee. 10% Contribute to documenting HR Shared Services processes. Required Skills: Master s degree in a related field Excellent communication skills (written and verbal) Customer Service Oriented. Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player. Strong Organizational skills Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint and Outlook. Ability to analyze data and see a trend/pattern Should be flexible to work in rotational shift Highly Desired: Workday and ticketing tool Experience Company Overview: FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn . Ex US: At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law . Company Culture and Benefits: At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry. Diversity Returning from a break? Company Overview: FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn . At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

The Benchmark Client Support team responds to client questions about benchmark content used across performance, risk management, compliance, research, and client reporting workflows. Our team is dedicated to innovation and to providing best-in-class support for our continually growing user base. We focus on third party index datasets sourced from over a hundred index providers including Bloomberg, S&P Dow Jones, FTSE Russell, MSCI, IHS Markit, NASDAQ, Euronext, and many others. On a daily basis, we work with FactSets Sales and Consulting teams to support client requests and work closely with our Content Collection and Content Integration Engineering counterparts to support new content and develop new ways of surfacing data - all with a focus on usability and discoverability. The Content Specialist will be providing effective and polite support to customers in relation to our products through a ticketing system. This includes active focus on enquiry resolution, a positive client centric demeanor and ensuring that all the vital action is taken to resolve a customer s enquiry. Content Analyst is responsible for support and operations areas of development including such tasks as troubleshooting, administration, QA testing, and documentation. They will assist in the preparation of product specifications for enhancements and new products. What Youll Do Develops an understanding of clients needs and workflows for specific product/content area. Contributes to remediating topics around index methodology including documenting findings and providing background analysis, troubleshooting, and testing. Correspond with 3rd party data suppliers to query data integrity issues. Contributes to ad-hoc projects. Effectively communicates data integrity fixes with appropriate content and engineering team and follows through until resolution. Call out problems affecting several customers or influencing the timely resolution of one customer s enquiry. Recognize and raise recurring problems, inferior processes, or outdated procedures. What Were Looking For Bachelor s degree required (in Finance, Economics, Accounting or equivalent) Advanced degree preferred Effective verbal and written communication skills Strong analytical, problem solving skills Ability to work independently Quick learner; ability to apply skills and past experiences in new situations Has a basic understanding of indices/benchmarks Knowledge of the financial industry, a big plus Whats In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.