2006 Ticketing Jobs - Page 42

Helpdesk Manager Experience: 5-7+ years in ITIL, Production support, Major incident management, Team handling, People management Certification if any: ITIL mandatory Cargo wise or other consulting domain exp preferred Skills required: ITIL major incident management. Should be able to triage and handle a major incident and resolve the issue in the defined timeline Project management Drive and handle all the client communications, delivery steerings, escalations and act as a single point of contact between the service provider and the client. Working on the contractual s and the requirements for a new engagement or modifying the existing one Experience drafting an SOW, estimating the work force requirement, changing the contractuals reflecting the changes in the process etc People management Scheduling the roster, handling the performance reviews, stack scores and conducting Performance knowledge tests, updating the knowledge with the changes to the knowledge articles Support management Team handling skills Should be able to communicate with the client on day to day operational challenges - Accept and handle inquiries related to applications and infra - Depending on the nature, each issue is routed to the right team at for action and resolution. - Be the first point of contact for all end-user issues, and inquiries can come from various channels (e.g. phone, email, chat, etc.) at any time of the day - The end-to-end support process is tracked and managed by the helpdesk. - The helpdesk will also manage the interactions with the end - users, where they are kept informed throughout the process - Past experience in working on EDI application, JIRA tool and ServiceNow ticketing tool preferred Roles and responsibilities Experience in monitoring schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels Operational floor management experience, monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production Experience in transaction monitoring, identifying improvement areas, preparing and ensuring adherence to development plan, coaching and feedback skills, mentoring skills Monitoring and reporting on the effectiveness of training programs and implementing remediation programs. Completes certification courses prior to conducting first training session. Adheres to Agent and/or Representative training schedule and curriculum. Delivers training assessments to trainees. Assigns appropriate pre-study work, as defined by client and Individual training organization. Consistently and thoroughly completes required tracking and reporting tasks. Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.). Conducting outlier, Vitality and ad hoc client/process related trainings. Support service levels by being productive whenever required

Job Description Ongoing support of clients Azure and on-premises environments with a focus on infrastructure and networking with occasional support of Azure PaaS solutions Resolution of alerts from the NOC monitoring system for issues with Azure VMs and Windows servers Assist with managing the monitoring system, including deploying monitoring for new customers, creating new monitoring rules based on business requirements, etc. Work with members of other teams to coordinate resolution of issues that are in their technical area Work directly with clients on their Azure and Windows Server projects and questions, including advising them on best practices Be the technical lead for multiple clients, having a deep understanding of their infrastructure and overall architecture Work within the ticketing system to monitor, track, and resolve client issues Qualifications Overall 10+ Years of Experience 2+ years of experience with Azure in a hands-on engineering role focused on IaaS and networking 3+ years of Windows Server and Active Directory engineering/administration experience Basic networking experience (for example: administering or troubleshooting site to site VPNs, basic routing, firewall rules, etc.) should have experience in VM Migration from On - Prem to Cloud (Azure) Ability to support multiple clients and prioritize multiple issues simultaneously Ability to adapt to changes in Microsoft Azure technologies quickly Demonstrate a good set of troubleshooting skills to resolve complex issues The ideal candidate also has some of the following (Optional): Experience with Microsoft 365 products, including Exchange Online, Teams, and Azure Active Directory Has worked at a Managed Services Provider supporting multiple customers Has worked with or administered IT Monitoring tools such as Solarwinds, Nagios, or ConnectWise Automate Experience with Azure Log Analytics and ability to write or understand Kusto queries Experience with PowerShell scripting Experience in IT Security and/or Cloud Security

Alhind Tours & Travels Pvt. Ltd. is looking for Reservation Executive to join our dynamic team and embark on a rewarding career journey A Reservation Executive is responsible for managing customer reservations for a company's products or services They work to ensure that customers have a positive experience and that their reservations are handled efficiently and accurately Here is a detailed job description for a Reservation Executive:Job duties and responsibilities: Manage customer reservations for products or services Respond to customer inquiries and provide information about available options and pricing Process customer reservations and ensure accuracy of reservation details Provide updates to customers on the status of their reservations Handle customer complaints and resolve any issues that may arise during the reservation process Maintain accurate records of customer interactions and reservations Provide regular reports on reservation performance and customer insights Requirements: Strong interpersonal and communication skills Excellent attention to detail and accuracy Ability to understand and interpret customer needs Strong analytical and problem-solving skills Proficiency in Microsoft Office and reservation software

Manager - Software Development Pune Responsibilities: Lead and manage a backend development team, providing technical guidance, performance management, and career development support. Design, develop, and maintain scalable backend solutions using Node.js, TypeScript, and AWS. Architect and oversee microservices deployment using Kubernetes and Docker in production environments. Collaborate with cross-functional teams to deliver integrated backend and frontend experiences. Manage and prioritize backend development tasks based on business needs and client requirements. Represent engineering in client discussions, providing updates on backend progress, timelines, and technical feasibility. Take ownership of backend system operations, monitoring, and incident response in collaboration with DevOps teams. Implement and maintain CI/CD pipelines to ensure fast, secure, and reliable deployments. Advocate for and enforce software engineering best practices including Test-Driven Development (TDD), clean code, and documentation. Contribute to roadmap planning, capacity forecasting, and budgetary recommendations for backend development resources. Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent work experience). Proven experience leading backend development teams in fast-paced, agile environments. Demonstrated success implementing and maintaining Test-Driven Development (TDD) practices at a team or organization level. Hands-on experience with microservices, RESTful API design, and distributed systems architecture. Comfortable interfacing with clients and stakeholders to gather requirements, provide status updates, and manage expectations. Familiarity with both SQL and NoSQL databases. Excellent problem-solving, communication, and organizational skills. Strong understanding of Agile/Scrum methodologies. Preferred Skills: Experience working in the airline industry or on airline ticketing platforms. Background in serverless computing and cloud-native design patterns (e.g., AWS Lambda). Familiarity with DevOps practices and CI/CD tooling. Knowledge of backend system security, performance optimization, and scalability. Experience in managing budgets, vendor relationships, or external technical partners is a plus. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

ConvergePoint iscurrently looking for a Specialist \u2013 Software Support to join the team and helpbuild our market-facing B2B SaaS regulatory compliance software products. Youwill be responsible for providing Technical Support for our products built onMicrosoft Office 365 SPFx, Microsoft Azure, AI, Machine Learning, and Bottechnologies JobResponsibilities Provide in-depth online support to customers on the use of the ConvergePoint software (training will be provided). Will need to support multiple ConvergePoint products. Assist customers with the use of software, troubleshooting and finding solutions to unforeseen issues. Manage and update support tickets in HubSpot. Follow time tracking on all tickets. Must be able to conduct tests and find resolutions to issues. Work closely and communicate with the US implementation team. Provide daily end of day status updates to the US Manager Requirements Desired Skills A bachelor\u2019s degree is required. A degree in Management Information Systems, Business Administration, Communication, or related field is preferred. Must have a minimum of 3 years of technical/software support or B2B customer support experience. Must have excellent problem solving and technical troubleshooting skills. Exceptional customer service skills Excellent phone, verbal, and written communication skills Possess excellent critical thinking skills. Must be willing to learn the ConvergePoint software; training will be provided. Experience with HubSpot, Zendesk or a help desk ticketing system This position will provide thecandidate with a lot of opportunities to learn and grow within software supportand implementation. Work Timings 9.30 pm to 06.30am IST.

Key Responsibilities: Provide real-time, efficient, and effective support to customers via tickets, live chat, and screen-sharing sessions for issues related to the Datadog platform. Continuously monitor the Datadog platform to ensure optimal performance and identify any system anomalies, errors, or issues that may need customer attention. Address incoming support tickets and customer complaints, prioritize based on urgency and severity, and resolve basic issues or escalate to the L2 team when necessary using Datadog s escalation mechanism. Document common technical issues, solutions, and troubleshooting steps for internal knowledge sharing and continuous improvement of the support team Effectively escalate unresolved or complex issues to the L2 support team, ensuring a smooth handover of ticket details for quicker resolution. Provide consistent and courteous support to ensure that customers are satisfied with their experience, follow up on open issues to ensure resolution, and keep customers informed throughout the process. Track and report on ticket statuses, common issues, and customer feedback to identify trends and areas of improvement. Requirements At least 1-2 years of experience in a technical support or customer service role, preferably with experience in using or supporting the Datadog platform or similar tools. Familiarity with cloud-based platforms, monitoring tools, and DevOps workflows. Basic understanding of Datadog s features such as metrics, logs, dashboards, and alerts is a plus. Strong troubleshooting skills to investigate technical issues and find solutions quickly. Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical customers clearly and concisely. Strong analytical and problem-solving abilities to handle customer inquiries and troubleshoot platform issues. Demonstrated ability to prioritize customer satisfaction and maintain a professional demeanor under pressure. Ability to work collaboratively in a team environment, sharing knowledge and helping colleagues. Familiarity with ticketing systems (e.g., Zendesk, Jira) and other support tools. Basic understanding of Datadog s platform and associated monitoring tools.

Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor s needs at Amazon. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with key vendor partners for the group of vendors handled. Support the launches of new programs and features. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) B2 Certification minimum (Spanish) 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain 2+ years of experience interacting with customers/stakeholders 1+ years of program or project management experience Experience using data to influence business decisions Knowledge of advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions Excellent business communication and interpersonal skills Ability to work independently and in a team environment Fast learner and ability to deal with ambiguity Knowledge of macros and data analytics Ability to drive process or procedure improvements Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts.

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Business Customer Experience team seeks an experienced Tier 2 leader to establish and drive our advanced support operations. This is a new role and in this role, selected candidate will develop comprehensive troubleshooting run books and establish technical metrics focusing on critical network performance indicators including latency thresholds, packet loss rates, jitter tolerance, and overall network availability. The ideal candidate will implement KPIs tracking mean-time-to-restore (MTTR), first-contact resolution rates, service degradation patterns, and network performance trends across our global infrastructure. Youll be responsible for monitoring service health through key network metrics, managing technical escalation workflows, and ensuring consistent incident resolution while maintaining optimal end-to-end network performance. Experience with satellite network operations and support systems is essential, as youll collaborate with engineering teams to resolve complex technical issues involving network stability, throughput optimization, and service quality improvements. The role requires expertise in driving operational excellence through quantifiable technical metrics, optimizing team performance, and maintaining high customer satisfaction in a 24x7 technical support environment. Bachelors degree in Business, Operations Management, or related field 7+ years of experience in enterprise support/service operations management Track record of successfully implementing and scaling support operations Experience working with global teams across multiple time zones Strong understanding of service level management and quality metrics Demonstrated experience in workforce management and capacity planning AWS Direct Connect or NETDEV knowledge Knowledge of common support tools and ticketing systems Multi-lingual capabilities would be an advantage

Summary Oversees security operations service line, technology governance and external/internal interfaces in accordance with service operations and management processes. About the Role Key Responsibilities: 10+ years of experience in Privileged Account Management using CyberArk Implementation/Operations experience on CyberArk v12 Responsible for privileged User account administration of various devices like Windows , UNIX DB , Networks and Security etc. Excellent Knowledge in managing CyberArk workflow and policies. Basic knowledge of MSSQL, ORACLE, UNIX, Active Directory, Windows etc. Experience in integrating CyberArk with SIEM systems, ticketing systems (SNOW), enterprise monitoring etc. Good Experience in working with AAM components. Installing CCP and CP with all possible application authentication methods Experience in configuring the CCP password calls Experience in configuring the SDK s for CP. Good overview of CyberArk DAP Good Documentation skills Experience in customizing the CPM plugins and PSM Connectors Work Experience: 10+ years of strong PAM support experience Strong oral and written communications skills CyberArk Certified Sentry, Or other PAM product knowledge Good knowledge of infrastructure management Strong cross functional leadership. Project Management. Interactions with senior management. People Leadership. You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Accessibility and accommodation Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Job Description: Job Title: Product Operations - Associate About C&R Software We are a division of Jonas Software, Inc ( www.jonassoftware.com ). which is the valued technology partner of over 80,000 customers worldwide in more than 15 countries. Jonas employs over 2,700 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and operates offices throughout North America, South America, the United Kingdom, Europe, Australia and New Zealand. Jonas is a 100% owned subsidiary of Constellation Software Inc. ( www.csisoftware.com ), headquartered in Toronto and traded on the TSX (CSU.TO). C&R Software ( www.crsoftware.com ) delivers optimized solutions across the Collection and Recovery lifecycle, empowering organizations to manage their end-to-end collections operation more effectively and compliantly. Collections is an increasingly complex and evolving landscape, but with C&R s sophisticated systems, it becomes simple for users to drive process automation while having the flexibility to easily adapt to change. Our cloud-native software is fast and easy to deploy and provides unlimited scale to grow with your business. C&R Software has evolved over the last 35 years, with its flagship product, Debt Manager, the industry-leading Collections technology trusted by hundreds of organizations in over 50 countries. Given the highly configurable nature of the solution, it supports businesses across many verticals, including financial institutions, governments, utility and telecoms, collection agencies and debt buyers, and more. C&R Software specializes in Debt Collection and Risk Innovation, Compliance, Placement Optimization, Digital Transformation, and Emerging Technology. Debt Manager deployed in AWS, is the only cloud-native, end-to-end collections and recovery platform in the world. It connects collections, recovery, and communications in one system. It prioritizes the consumer journey, automating operational processes and making consumers happy. More than $3 trillion is managed on Debt Manager as a System of Record, offering extensive capabilities unmatched by any other provider. Departmental Objective: Cloud Operations The Cloud Operations Team leads the overall support of our core C&R Software applications in Cloud. The Cloud Operations team is accountable for the operational support of the C&R cloud platform, which hosts several business-critical, client-facing applications. Cloud operation is also responsible for continuous monitoring and alerting of the infrastructure. The team is also responsible for providing operational KPIs and continuous optimization. Key Responsibilities of an Operations - Associate: Willing to learn and adopt best practices in managing AWS Cloud infrastructure Manage the tickets through the ticketing portal and manage the workflow of the tickets. Participate in Incident Management process Participate and technical evaluation and implementation of strategic initiatives Willing to work outside of the regional hours to partner with mentors from other geographical regions. Troubleshoot customer reported issue and resolve in a timely manner. Report/escalate issues and progress status to team manager Key Competencies: Dealing With Ambiguity (2) - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn t upset when things are up in the air; doesn t have to finish things before moving on; can comfortably handle risk and uncertainty. Career Ambition (6) - Knows what he/she wants from a career and actively works on it; is career knowledgeable; makes things happen for self; markets self for opportunities; doesn t wait for others to open doors. Creativity (14) - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus (15) - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Learning on the Fly (32) - Learns quickly when facing new problems; a relentless and versatile learner; open to change, analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving (51) - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers. Technical Learning (61) - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. Written Communications (67) - Can write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Required Skills and Qualifications : Undergraduate / Graduate in Computer Science or Computer Applications such as B. Sc. / B.C.A. / B. Tech. / B. E. / M. Sc. / M. Tech. / M. E. / M.C.A. Good communication skills including verbal and writing skills Good Knowledge of RDBMS concepts on Oracle / MS SQL Server / AWS Aurora (PostgreSQL) etc. preferred Good Knowledge of ETL Tools / Technologies such as SSIS / Kettle / Informatica etc. preferred Knowledge on Operating System such as UNIX scripting etc. preferred Knowledge of Database Query Tools / Technologies such as SQL / PL-SQL etc. preferred The position is hybrid primarily based in the C&R Software Office in Bangalore, India . Business Unit: Jonas Collections and Recovery - India Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Associate More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Job Description Believe is currently looking for a someone to Senior leader - Finance and Legal operations as part of its Finance and Legal Ops team in India. The person directly reports to the Central Director of Operations based in Mumbai, India. The person shall be in charge to oversee and supervise the finance and legal ops team for Believe and its entities which includes TuneCore and Ishtar Music based in India office. The person shall have the following job responsibilities in the respective domain: Finance Operations: You will be working closely with the central Finance operations team performing the below tasks: Develop and improve all internal collection and collection controls and processes. Share best practices in trade receivables and collections. Supervise an invoicing and cash collection team responsible for following up with customers and monitoring the aging of the aged balance. Contribute to the establishment of effective relationships with all internal partners: the commercial, legal, accounting and management control departments. Improve and reduce payment process times with international customers. This will also include revenue controls of digital and physical platforms along with neighbouring rights revenue collections with publishing societies. Meeting Audit Expectations Make recommendations to management regarding bad debts and effectively maintaining billing management. Contribute to the initiatives of the royalties team and the believe company. Management of the lettering of payments received to invoices. Participation in monthly closings with all accuracy of data with regards to invoices, billing, paid status, and aging balance Participation in the production of performance indicators Data analysis and proposal for accounting solutions Working on Publishing and licensing reports and ensuring the statements are well prepared for the finance to raise invoices. Communication to third party clients and sub-labels, accounting, etc. Legal Operations: You will be working closely with the central CAM (Contract and Account management) team and shall be performing the below tasks: Reviewing, validating, and electronically signing contracts, contractual annexes and amendments for LAS and Artist Services. Checking producer data and legal entities in contracts as per KYC procedures. Checking contractual terms and related approvals. Act as business partner to support Sales teams in the contractual workflow (CLM and Ticketing Support). Analysis and processing of contractual deviations from standard clauses. First-level analysis of contract operability to ensure proper execution of the contractual commitments. Manage the contractual workarounds by respecting SLAs and committing to improve KPIs and Signature lead times. Management of contractual data in our back-office tools (Account settings, Royalty tool settings in "Details"). Processing of ad-hoc requests to assist sales/legal teams (contract migration, amendment campaigns/correction of contractual data, onboardings etc.). Qualifications Master s degree in operations or finance/legal or Business management is preferred. Proven team management experience is a must. Collaboration & Relationship management with Internal s

Req ID: 313796 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SIEM - Security Center Operations Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Understand and apply principles, concepts, technologies and standards of professional field Apply research information gathering and analytical and interpretation skills to problems of diverse scope Write/create formal documentation such as reports, slide decks, and architecture diagrams Lead and/or assist incident response efforts Create content (queries, dashboards, reports, etc.) in industry leading SIEM tools, such as Splunk Support and participate in SOC engineering efforts such as tool integration, development of automation, scripts, testing of new tools and evaluation of new technologies Make recommendations for improving procedures Evaluate/deconstruct malware through open-source and vendor provided tools Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all tasks required per shift including reporting, monitoring, and turnover logs Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities Confidently communicate technical information to NTT Data Services client base and internal technical team members Participate in knowledge sharing with other analysts and develop efficient customer solutions Maintain a working knowledge of local security policies and execute general controls as assigned

Req ID: 311117 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network-Data Center-Datacenter Management-Systems Integration Senior Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). VMware, NSX and Windows Support VMware Environment Build and Design Providing support during build and run phases of project. Administer and manage the VMware infrastructure (5.x, 6.x, 7.x ,8.x) including vCenter, ESXi hosts, and virtual machines. Experience in the installation, configuration, and administration of components in a large VMware environment cantered around best practices, to include vCenter, VMware Update Manager, vRealize Operations Manager and vCenter Site Recovery Manager Experience in upgrading ESXi hosts and VM guests using VMware Update Manager. Perform regular maintenance and upgrades of VMware and Microsoft systems. Experience in VM template design and leveraging vCenter Operations Manager to right size, virtual servers. Good knowledge on backup and recovery and server patching process for VMware Cross Domain resource access. Implement and manage security measures to protect VMware and Microsoft systems. Design, deploy, and troubleshoot Microsoft Windows Servers and Active Directory environments. Monitor system performance and resolve any issues or outages. Create and maintain technical documentation and standard operating procedures. Collaborate with the IT team to integrate VMware and Microsoft technologies with other systems. Stay up to date with the latest VMware and Microsoft technology trends and best practices. Network Virtualization: Design and manage virtual networks, including logical switching, routing, and firewalling, leveraging VMware NSX-T technology. Security Expertise: Implement and maintain network security policies and protocols within NSX-T to protect against threats and vulnerabilities. Experience in configuring ESXI Node with NSX-T. Troubleshooting failures while configuring NSX-T on ESXI. Troubleshooting and Optimization: Troubleshoot network issues, identify performance bottlenecks, and optimize NSX-T deployments to maximize efficiency. Proactively identify and Standardize Client environment by setting up standards on OS drives, Memory & CPU by creating a micro plan and implementing them by following complete change process. Install, configure, tune, maintain, and monitor Windows 2003/2008/2012/2019 /2022 Enterprise server. High-level trouble shooting skill required on OS related issues, which include memory dump analysis skills and performance tuning. In-depth knowledge and experience on server security hardening with includes patching, antivirus. Good knowledge on Microsoft clustering and NLB services. Good control on windows command line tools and power shell/VB scripting. Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc Good knowledge on Microsoft licensing for Servers, Terminal services etc Proficient on Microsoft (MS) Clustering issues. IIS administration and Certificate management. Provide Windows server administration within an Active Directory environment. Use monitoring tools to oversee multiple Wintel systems operating within a defined support operation area. Analyse, log, track, and resolve complex issues pertaining to networking connectivity issues, printers, Windows servers, and applications. Infrastructure knowledge of ticketing tool any demonstrate good communication negotiation analytical problem-solving skills. Basic working knowledge of scripting good knowledge of change management processes and ticketing applications Reasonable knowledge of current hardware and software technologies and its uses Task oriented self-initiated and objective driven Good and fluent Communication Skills

Senior Cloud Engineer Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies Designing and building technical solutions on Cloud Planning, designing and developing cloud-based solutions Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms Collaborating with solutions architects Managing cloud environments in accordance with NTT DATA s security guidelines Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible Installing configuring, maintaining, and supporting applications and servers in public cloud environments Performing operating system and software application installation, patching, and upgrades Educating teams on the implementation of new cloud-based initiatives, providing associated training as required Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution Performing other tasks as defined, planned, and approved by leadership

Senior Cloud Engineer Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies Designing and building technical solutions on Cloud Planning, designing and developing cloud-based solutions Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS, Google, and Azure or other cloud platforms Collaborating with solutions architects Managing cloud environments in accordance with NTT DATA s security guidelines Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible Installing configuring, maintaining, and supporting applications and servers in public cloud environments Performing operating system and software application installation, patching, and upgrades Educating teams on the implementation of new cloud-based initiatives, providing associated training as required Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution Performing other tasks as defined, planned, and approved by leadership

Req ID: 327404 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce CPQ Sr. Developer to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). As a Revenue Cloud and CPQ Sr. Developer, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, MuleSoft, Tableau, etc. You ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill building. Why the Role Is Important: Our CPQ Sr. Developers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of CPQ Sr. Developers provides our clients and team with support, technical/code ownership & direction to make sure projects are executed well and to deliver the engagement as promised. Develop primarily custom and occasional OOB solutions using Salesforce functionality (APEX, SOQL, SOSL, Lightning Components, integrations to third party solutions etc.) Design Salesforce solutions and assist our project leaders to form accurate project plans and provide high level technical/code solution design Act as primary team contact for code design and first point of contact for code/bug issues during UAT & system testing Manage and monitor the delivery of any needed point to point integration services (implement Salesforce CPQ API solutions) Train other development resources on Salesforce development practices as needed Participate in daily stand ups, team status meetings, bug reviews and triaging and contribute information to status, risk, and issue reports Ensure functionality is delivered per the SOW, identifying deviations and communicate to project leadership Follow all project standard operating procedures (SOP) related to time reporting, DevOps, reporting status, updating PM/ticketing system for assignments, bugs, events, incidents, requests, changes, problems, etc. Minimum 5+ years experience in SFDC Development using Apex Classes, Visualforce Pages, Triggers Minimum 1+ years experience with Lightning Component Development (prefer 2+ years experience) Minimum of 4 E2E projects in the Salesforce space Certified Salesforce Platform Developer II and Sales or Service Certification Required Minimum 1+ years experience with Lightning Web Components Minimum 1 years experience in Integration projects using Web Services / Integration tools Minimum 1 years experience in SOQL query writing. Experience in Custom Objects, Custom Tabs, Custom Fields, Validation Rules, Workflow Rules, Page Layouts, Record Types, Lookup Relationship, Master-detail Relationships. Preferred Qualifications: Salesforce CPQ Specialist Certification 2 E2E project in the Salesforce CPQ space Experience with both LWC and Aura UI/UX Experience (even if light) Salesforce CPQ API experience a big plus Salesforce CPQ QCP (quote calculator plug-in) and Javascript a big plus. Experience Providing Security controllers to users by using Profiles, Roles, Permission sets and OWD Setting Experience with data migration using Data Loader. Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. Analytical. You like to dissect complex processes and can help forge a path based on your findings. 42 Master Job Description | EAS - SFDC Strong work ethic. You are a team player and lead by example

Hiring for Service Desk Engineer - Bangalore Job Summary: We are seeking a detail-oriented, customer-focused Service Desk Analyst to provide first-level technical support to users across the organization. You will be responsible for resolving IT issues, escalating complex problems, and ensuring a high level of customer satisfaction. Key Responsibilities: Act as the first point of contact for all IT support queries via phone, email, or ticketing system. Log, track, and resolve incidents and service requests in a timely manner using ITSM tools (e.g., ServiceNow, Jira, Freshservice). Troubleshoot hardware, software, network, and printer issues. Escalate unresolved issues to appropriate technical teams. Follow ITIL best practices for incident, problem, and change management. Assist with user account management, including onboarding/offboarding and password resets. Maintain documentation for common issues and procedures. Provide remote support using tools like TeamViewer, Remote Desktop, or SCCM. Ensure compliance with company IT policies and security standards. Required Skills & Qualifications: Proven experience in a Service Desk or IT Support role (3-4 years typical). Familiarity with Windows OS, Microsoft Office 365, and Active Directory. Knowledge of ticketing systems and remote support tools. Strong problem-solving and communication skills. Customer-service orientation and ability to handle stressful situations professionally. Basic understanding of networking concepts (IP, DNS, DHCP). IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications) are a plus.

Req ID: 322341 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DevOps Engineer - Azure to join our team in Bangalore, Karn taka (IN-KA), India (IN). NTT DATA, Inc. is seeking a talented DevOps Engineer to join our dynamic team. As a leading solution provider company, we are committed to delivering exceptional solutions to our clients. Our success is driven by the dedication and expertise of our employees, who play a vital role in shaping our growth and staying ahead of the competition. By joining our team, you will have the opportunity to work with cutting-edge technologies and make a significant impact on our clients success. Primary Responsibilities of this role: As a DevOps Engineer you will be responsible for the smooth operation of our customers infrastructure. You will collaborate closely with internal teams and client organizations focusing on automation, continuous integration/delivery (CI/CD), infrastructure management, and collaboration to improve software delivery speed and quality for our clients. What you will do: Supporting GCP environment. Engage in Azure DevOps administration Implement Grafana for visualization and monitoring, including Prometheus and Loki for metrics and logs management. Respond to platform to performance and availability issues Open and follows tickets with Vendor product owners Manages license assignment and allocations Install approved Azure Market Place plugins Provide general supports to app teams for supported DevOps tools Troubleshoot Azure DevOps issues and related to DevOps toolsets and deployment capabilities Work in general backlog of support tickets Manage and support Artifact Management (Jfrog) Managing and support Artifact Management (SonarQube) Operate as a member of global, distributed teams that deliver quality services Ability to collaborate and communicate appropriately with project stakeholders: status updates, concerns, risks, and issues Rapidly gain knowledge of emerging technologies in cloud and their potential application in the customer environment / impact analysis What you will bring: 5+ years of experience in IT 2-3 years of experience in GCP, GKE and Azure DevOps as well as general DevOps toolsets. Azure Devops Administration Experience with Agile and Scrum concepts Solid working knowledge of GitOps concepts, CI/CD pipeline design and tools including Azure DevOps, Git, Jenkins, Jfrog, and SonarQube Ability to work independently and as a productive team member, actively participating in agile ceremonies Ability to identify potential issues and take ownership of resolving existing issues Strong analytical skills, Curious nature, Strong communication skills; written and verbal Team-oriented, motivated, and enthusiastic with the willingness to take initiative and maintain a positive approach Ability to work with a virtual team Excellent communication, presentation, and relationship-building skills Solid understanding of enterprise operational processes, planning, and operations Preferred Skills - Good to have: Grafana experience is a plus Jira - Ticketing tool - Good to have

Req ID: 322324 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DevOps Engineer - OpenShift to join our team in Bangalore, Karn taka (IN-KA), India (IN). NTT DATA, Inc. is seeking a talented DevOps Engineer to join our dynamic team. As a leading solution provider company, we are committed to delivering exceptional solutions to our clients. Our success is driven by the dedication and expertise of our employees, who play a vital role in shaping our growth and staying ahead of the competition. By joining our team, you will have the opportunity to work with cutting-edge technologies and make a significant impact on our clients success. Primary Responsibilities of this role: As a DevOps Engineer specializing in Red Hat OpenShift , you will be responsible for implementing and operating Red Hat OpenShift based solutions. You will collaborate closely with internal teams and client organizations to develop well-defined architectures that align with our companys strategy and industry best practices. Your expertise will be instrumental in delivering scalable, reliable, and efficient OpenShift solutions for our clients. What you will do: Serve as a delivery expert for customer solutions based on Red Hat OpenShift Support the design and build of Red Hat OpenShift architectures with a solid understanding on how to leverage the capabilities of relevant cloud native AWS or Azure services Demonstrate and discuss how the use of the cloud native services alongside the Red Hat portfolio can solve customer problems and use cases in conjunction NTT DATA value-add offerings Operate as a member of global, distributed teams that deliver quality services Be proactive and recommend solutions to internal/external stakeholders (director level and above) clearly articulating the pros and cons Ability to collaborate and communicate appropriately with project stakeholders: status updates, concerns, risks, and issues Rapidly gain knowledge of emerging technologies in cloud and their potential application in the customer environment / impact analysis What you will bring: 5+ years of experience in IT 2-5 years proven experience in implementing and deploying enterprise level Red Hat OpenShift platforms 1-3+ years hands on experience with Microsoft Azure Azure Devops pipeline design patterns and tools. Knowledge on GKE. Have a firm understanding of Service Mesh by Red Hat Have a firm understanding of CI/CD pipeline design patterns and tools Ability to work independently and as a productive team member, actively participating in agile ceremonies Ability to identify potential issues and take ownership of resolving existing issues Strong analytical skills, Curious nature, Strong communication skills; written and verbal Relevant administrative certification in Red Hat OpenShift or Kubernetes alongside cloud certifications in Azure Ability to translate technical knowledge and skills into proposals, presentations, standard demos, and customer workshops Ability to coordinate resources and influence internal and external stakeholders Team-oriented, motivated, and enthusiastic with the willingness to take initiative and maintain a positive approach Ability to work with a virtual team Excellent communication, presentation, and relationship-building skills Solid understanding of enterprise operational processes, planning, and operations Strong analytical skills Preferred Skills - Good to have: Grafana experience is a plus Jira - Ticketing tool - Good to have Jfrog - Optional - Good to have SonarQube - Optional - Good to have

Primary Skills • Must have 1-3 years of experience in IT Service Desk - Helpdesk • Excellent communication with skills like Active listening, empathy, technical proficiency & professionalism (both verbal and written) • In-depth Technical Support role, Advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox etc. • Remote Support Services/ Desktop Support / Technical Support. • Knowledge of ITIL V3, V4 and ticketing tool CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk etc. • Good Knowledge of SLA, ticket triaging and handling escalations. • Experience dealing with International clients or customers. • To provide remote customer service support to clients, engineers and staff. • To coordinate, collaborate and escalate tasks with Global IT teams within established timelines. • Ability to work without direct supervision. • Open to work for 24X7 Rotational Shifts • Open to work on weekends on rotational shifts • Ability to understand the urgency & priority of reported issues or given situations. • Open to working from Office and home in a Hybrid model. Secondary Skills • Maintain good client relationship • Good interpersonal skills and ability to work well within the team. • To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings • Ability to utilize the applications for IT support, reporting and documentation. • Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.

"Hiring for Travel / Visa Process || Customer Service" Requirements : Minimum 6 months of experience into Visa process Must have excellent communication skills Should be an immediate joiner Strong verbal and written communication skills in English Qualification: Min. 12th Location: Bangalore Work From Office 6 days working Day Shifts CTC: Up to 4.5 LPA IF INTERESTED: Contact Kanak- 9636295317

We are seeking a highly skilled Travel Advisor with a minimum of 6 months of dedicated experience in the tourism industry. The ideal candidate will have a strong background in organizing tours, establishing solid contacts with drivers and hotels, and possess exceptional multitasking abilities. This role requires a diligent individual capable of seamlessly transitioning between field work and desk work, ensuring impeccable service delivery to our clients. The selected candidate will demonstrate a proactive approach, dedication to excellence, and a deep understanding of the travel industry dynamics. Key Responsibilities 1. Tour Planning and Coordination Design and customize travel itineraries, tour packages, and experiences based on client requirements. Coordinate with vendors, travel agencies, hotels, airlines, and other service providers to ensure smooth arrangements. Negotiate rates and secure bookings for transportation, accommodation, and activities. Experience in airline/train ticketing would be an added advantage 2. Customer Service Communicate with clients to understand their travel preferences and requirements. Provide pre-tour briefings and support to ensure clients are well-informed. Address customer queries, concerns, and complaints promptly and professionally. 3. Operational Management Oversee the execution of tours, ensuring all logistics are handled effectively. Monitor tour progress and resolve any on-ground issues or emergencies. Ensure compliance with legal, safety, and travel regulations. 4. Sales and Marketing Promote tour packages through various channels, including social media, websites, and offline marketing campaigns. Identify and target new customer segments to drive business growth. Build and maintain strong relationships with clients and partners to foster loyalty. 5. Administrative Duties Maintain accurate records of bookings, payments, and expenses. Prepare post-tour reports and gather client feedback for continuous improvement. Assist in budgeting and forecasting for tours and packages.

Tide is growing rapidly, expanding its product portfolio and making exciting moves into international markets. As part of this momentum, we are building a best-in-class Global Finance Shared Services teamand we're looking for a proactive leader to drive that vision. Key Responsibilities Lead and develop a team of 35 direct reports in finance operations Oversee daily accounts payable, accounts receivable, staff expenses, and bank reconciliations Review weekly payment batches end-to-end, ensuring accurate verification and inclusion of supplier details Collaborate with the Treasury team to process payments and share remittance details post-payment Partner with suppliers and internal budget owners to ensure timely invoice approvals and payments Build and institutionalize global SOPs, control frameworks, and QA standards for shared services operations Implement and track operational KPIs to measure team productivity and performance Liaise with local entity controllers for compliance and reporting Prepare and consolidate supporting documentation for external audits Perform routine balance sheet substantiations and support cash flow forecasting Manage Finance mailboxes and internal ticketing systems, ensuring timely and professional responses Identify and implement process improvements to increase efficiency and quality Provide ad hoc support as needed across the finance function What Makes You a Great Fit Experience in MNCs or financial services, ideally within a shared services context Proven success in leading shared service functions Qualified accountant with 5+ years of experience Proficiency with large datasets and strong analytical capability Confident business partner who collaborates effectively across departments Self-starter who owns outcomes and works autonomously Strong commercial acumen and decision-making ability Exceptional communication skills, both written and verbal Razor-sharp attention to detail and ability to meet tight deadlines Highly organized, curious, and solutions-oriented Comfortable in a fast-paced, startup environment Warm, personable, and relationship-driven Tech-savvy with solid experience in Microsoft Excel/Google Sheets Hands-on knowledge of SAP S4Hana

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.