2006 Ticketing Jobs - Page 41

IDES LABS PVT LTD Immediate Openings on Linux System Engineer _ Panindia_Permanent Experience: 5+ Years Skill: Linux System Engineer Location: Panindia Notice Period: Immediate . Employment Type: Permanent/contract Job Description Linux System Engineer Primary Responsibilities Installs and maintains critical systems running red Hat Enterprise Linux and CentOS Develops and maintains Perl, Python and Shell scripts and Ansible playbooks to enhance deployment and monitoring framework Support adhoc and ondemand tasks during oncall Work with ticketing systems like ServiceNow, JIRA Qualifications Experience in maintaining enterprise class storage systems, network filers and public cloud storage offerings. Experience in creating volumes, file systems using volume managers. On call support for OS related issues weekdays, weekend and holidays. Advanced knowledge and experience in maintaining DNS/Bind, mail, SSH, TCP/IP and NFS. Experience in provisioning and managing compute instances in GCP, AWS or Azure installs, configures and maintains system applications with Terraform Knowledge of VMWare and Openstack platforms Employing and managing enterprise cluster applications in a 24x7 datacenter environment Experience with configuration management tools (Puppet, SALT, or Ansible

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment

Period :Immediate Employment Mode Contract to Hire Primary skills Linux Administration Secondary skills Migration, upgrade Experience of working as Unix administrator and managing Infrastructure support Basic understanding of Linux platform. Incident and Change ticket handling. Experience working with any of ticketing and monitoring tool. Monitoring of UNIX servers.CPU, Filesystem and Disk Utilization check for all UNIX servers and Daily reports Preparation of availability, capacity reports which needs to be sent to customer. Experience working with Patch management System and ILO firmware upgrade Server Deployment, Decommissioning User Administration on Linux servers LVM management. Good knowledge on NFS, SAMBA, DNS,SFTP,DHCP,NTP Basic knowledge on backup tool Coordination with Vendor in case of HW / Software major issues. Basic Knowledge in scripting ITIL v3/4 Trained/Certified 24x7 support

Key Responsibilities: Respond promptly and professionally to incoming reservation inquiries via phone, email, website, and third-party booking platforms. Accurately enter and update reservation details in the property management system (PMS). Confirm guest reservations, modify bookings upon request, and manage cancellations or no-show records as per company policies. Maintain up-to-date knowledge of room types, rates, packages, promotions, and availability. Upsell rooms and services where appropriate to maximize occupancy and revenue. Collaborate with the Front Office, Sales, Clinical, Wellness and Housekeeping teams to ensure guest preferences and special requests are met. Handle group bookings, including blocks, allocations, and special rate codes. Monitor and respond to online reviews, messages, or reservation-related comments as instructed. Follow procedures for secure handling of payment details and guest information in compliance with data protection laws. Prepare reports and summaries of daily reservations, booking trends, and occupancy forecasts as needed. Stay informed of local attractions, travel trends, and competitor offerings to answer guest questions confidently. Resolve guest complaints or issues related to reservations in a courteous and timely manner, escalating when necessary. Participate in training sessions and meetings to stay updated on system changes, promotions, and company policies. Required Qualifications: Bachelor's degree in hotel management (preferred) or equivalent Minimum of 12 years experience in a reservations, front office, or customer service role, preferably in the hospitality or travel industry. Familiarity with property management systems (e.g., Opera/Wishnet). Strong communication skills in English (written and verbal); additional language skills are an advantage. Proficiency in MS Office applications (Word, Excel, Outlook). Excellent organizational skills and attention to detail. Ability to remain calm and professional under pressure or in challenging situations. Availability to work flexible hours, including weekends, evenings, and holidays, as required. Preferred Skills & Attributes: Experience with online travel agencies (OTAs) and Property Management System (PMS) Sales and upselling techniques. Passion for hospitality and creating memorable guest experiences. Team player with a positive attitude and strong work ethic.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Primarily handling inbound calls, coordinating with email & other social Platforms Fixing up appointments with corporate across Pan India Taking care of front office/reception Ticketing & Hotel Bookings MS Office Knowledge good communication Female Candidate Gurgaon Resident Good Personality

Travel Consultant B2C in Traveling Industry Bangalore, Chandigarh Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.B2C In-depth knowledge of travel destinations, accommodations, and activities.

Prior work in Travel/Ticketing/International Process preferred Must have hands-on experience in Amadeus (Manual) and/or Sabre Strong communication skills in English Comfortable with rotational shifts and night shifts Contact HR Reba: +918299310069

Job Details: Skill: SAP PP Experience: 5+ Years Location: - Mumbai Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: POSITION OVERVIEW : SAP PP Location - Mumbai Mode - Hybrid Mandate Skill; Minimum 5 years of SAP PP experience. (Discrete + REM only) - Relevant SAP Certification would be an added advantage. - At least 2 Full Life Cycle Implementations/ Roll- Outs experience. - Should have worked on support project. - Exposure to Ticketing Tool like Service Now is an added advantage. on office 365 SharePoint online , Hands on experience 3+ years of relevant experience in SharePoint with minerience on office 365 SharePoint online , Hands on experience in coding using Angular, HTML, JavaScript, CSS, React JS, SPFx, and RES

Job Summary We are seeking an experienced and dynamic Sales Training Manager to lead the training agenda and enhance the overall performance of the sales field force. " Roles & Responsibilities Conduct training needs identification (TNI) exercises by engaging with stakeholders to identify specific training requirements for different teams within the Field organization. Develop and customize training programs tailored to the needs of Managers, guiding team members in creating learning modules for their respective workgroups at the frontline level. Manage the content development and online administration of eLearning and mobile learning platforms across all levels of the field force. Deliver managerial programs aimed at Area Manager/Regional Manager (AM/RM) level employees and evaluate program effectiveness based on established metrics. Cultivate strong and collaborative relationships with stakeholders, forging strategic alliances to advance the priorities of the Training team. Foster a cohesive work environment, communicate clear performance expectations, identify and support individual talent, and promote continuous learning and professional development among team members. " Qualification Educational Qualification Any graduate/Science (Pharmacy preferred); MBA desirable. Minimum Experience Required 5-10 years experience as a trainer. Skills & Attributes Technical Skills In-depth understanding of the pharma selling scenario with a focus on how a Pharma Sales Representative/Sales Business Officer/Area Sales Manager works. Experience in Pharma Sales. Basic Science knowledge and orientation. Understanding of contemporary training methodology, pedagogy, systems, and practices. Behavioural Skills Effective verbal and written communication. Understanding and connecting with team members on a personal level. Flexibility and openness to new ideas. Ability to inspire and motivate the sales team. Providing constructive feedback and coaching. " Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "

Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSMs ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Required Qualifications: 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role. Preferred Qualifications: Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Email and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices

The Opportunity This career opportunity is within our Banking & Financial Services (BFS) Consulting business unit. They focus on providing solutions that help clients re-imagine and transform their businesses. With our deep industry expertise, business process understanding and technology prowess complemented with a set of accelerators and frameworks, we help clients respond rapidly to the dynamic business environment today and also helping our clients to thrive in todays digital world. Responsibilities Growth: Work with the leadership team to help define a sound business growth strategy for BFS. Ensure the consulting business opens new business opportunities and expands Wipros client positioning across India. Solutions: Identifying & defining differentiated services and solutions for various process areas within BFS space Practice Management: Manage the team of consulting professionals based in India, including their goals & objectives, mentoring, career planning etc. Partnerships: Define and establish products & fintechs partnerships closely working with alliance team to nurture the partnership and also with the internal stake holders within Wipro Branding: Leverage the above to help create a strong Wipro Market Positioning for - increasing Wipros mindshare in the BFS ecosystem The India BFS Consulting Leader will also be our senior point of contact during global customer CxO's visits to India, you will ensure a signature client experience for all our global customers (the role will focus on Europe Market) Who we are looking for: Develop Business, Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth. Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organization. Influential internal change agent with gravitas and business building mindset Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges. Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements. Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients. Be a champion and passionate advocate for Transformation to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and the Digital Transformation for the industry. Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results. Have a good understanding of IT and digital technology, including its application across the banking and financial services industry in particular; o Banking - Payments, Retail Banking, Channels and Lending o Securities & Capital Markets - Trading, Asset Management, Back Office and Wealth Management Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals. Nurturing, developing, mentoring of top talent into future consulting business leaders. Experienced in managing large practice teams as well as large programme teams. Strong desire to learn and shape your own and others career path. Execution of organisational people strategy with strong collaboration from HR and Recruitment leads. Proactively seeks opportunities to attract top diverse talent at all levels. Exemplary professional and corporate track record, delivering concise and effective communications with authority. Highly adaptable in dynamic environments and integrates effectively into a global matrix environment. Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends. Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator and contributor, writes publications, blogs and whitepapers. Utilises social media effectively using their digital presence. Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital.

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

Responsibilities Monitoring, and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications and patching activities Automation of daily tasks using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Rapidly establishing a good working relationship with customers and other professionals Evaluate tools, technologies and processes to improve the efficiency and scalability of continuous integration environments Requirements Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages AWS Administration experience would be preferable Experience on monitoring tools like Nagios Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred) Experience in creating runbooks and KB articles for help desk support Effective written and verbal communication skills

About Fasal Fasal is an AI-powered IoT-SaaS platform for horticulture, which captures real-time data on growing conditions from on-farm sensors and delivers farm-specific, crop-specific, and crop-stage-specific actionable advisories to farmers via mobile in vernacular languages. Founded in 2018, Fasal focuses on high-value, export-oriented horticulture crops where farmers are concerned with maximizing yield quality and minimizing chemical residues and the cost of cultivation. To know more about us, visit https://fasal.co. To know more about the product, visit https://www.youtube.com/watch?v=eExPJ49m7YQ Latest News - https://economictimes.indiatimes.com/tech/funding/agritech-iot-startup-fasal-raises-12-million-in-funding-led-by-tdk-ventures-bii/articleshow/106199603.cms?from=mdr Job Type: Full-Time Location: HSR Layout, Bangalore (Work From Office) Responsibilities: Telecalling and explaining the products and services offered by Fasal. Obtaining customer information and other relevant data. Resolving queries and issues related to the products and services provided by Fasal. Keeping track of upcoming renewals and working on the same. Calling existing customers for the survey and customer onboarding. Handling the tickets and queries. Requirements: GraduationB.Sc. Agriculture or B.Sc. Horticulture or any other agri graduate. Work experience as a telecaller, telemarketer, or similar role in the sales & telemarketing department. Basic MS Excel knowledge is required. Should be fluent in Kannada, Marathi, Hindi & English. Exceptional oral and written communication skills in the native language. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks. Strong decision-making & good time management skills. Freshers fulfilling the above criteria can also apply.

: Job Title Global Head of Offboarding, Director Location Bangalore, India About the organization Deutsche Banks Operations group provides support for all DBs businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow, and Cary. We move over EUR 1.6 trillion across the Banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day. Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized, and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent. We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be always compliant. About Client Data Management (CDM) Client Data Management (CDM) is responsible for provision of operational support and management of Party (Client), to facilitate KYC and enable client business and trading relationships and associated downstream processes including Regulatory and Tax obligations. CDM is driving the Group Party Data Strategy across CIB, the key elements of this strategy are: - Providing a single, authorized source of Party (cRDS) to all areas across Corporate and Investment Bank, that contains accurate and complete Party & Instrument Data with full coverage - Distributing the common Party data elements/attributes across the organization to ensure a single identifier is used front-to-back and there is consistency, alignment and common usage of Party data attributes front-to-back - Identify and align common Parties, and their associated common attributes, across the Group (Corporate Bank, Investment Bank, Capital Release Unit and Private Bank) Role Description The primary responsibility of this role is to manage the teams across the various offboarding functions. Each of these functions involve high levels of engagement with other teams within KYC (Know Your Client) Operations, Business, Technology and other Operations teams to ensure offboarding of parties is completed. The role is responsible for defining the strategy for the function in-line with the broader Client Data Management vision, partnering with stakeholders across Operations and Technology to develop transformation and execution plans, own accountability for the outcomes committed and manage any deviations (ie. risks, issues and dependencies). From a RTB (Run-The-Bank) activities perspective, the role responsibility will include oversight of people with the teams, the management of process metrics (including meeting the targets / thresholds), capacity management and risks / controls to ensure that the processes are fit-for-purpose. The role also includes preparation and participation in governance forums including senior management. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ownership of the strategy definition and execution across the functions and ensuring that committed targets and deliverables are met in a timely manner Ownership of daily / weekly / monthly metrics across functions and be responsible for any mitigating actions when targets are not met Responsible for managing the budgets and financial targets for the functions Provide thought leadership and leverage best practices (internal / external) to plan and deliver significant change and foster continuous improvement environment Identify opportunities to optimize capacity and increase operational efficiencies and reduce cost and risk for the bank Engage with Technology and Change Management teams on delivering the transformation agenda Ownership and resolution of external regulator observations (such as KPMG), Audit Findings, Self-Identified Issues and Risk / Control Actions Engage with senior management in various governance forums to present and report on the functional status and progress; prepare material suitable for senior audience Responsible for managing escalations from stakeholders and guiding the team to respond to queries Guide, supervise and motivate the team to achieve operational excellence Responsible for people management including career management, performance feedback and development plans Your skills and experience 15+ years experience managing large operational teams across geographies Good understanding of financial services industry with an understanding of the reference data domain (preferably) Strategic thought leadership Strong communication and inter-personal skills Highly organized, efficient and able to work without always being directed (self-motivated) Good understanding of risk and controls Highly proficient in MS Office Suite ( MS Word, Excel, PowerPoint) Able to display sound judgement and escalate issues appropriately How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: In Scope of Position based Promotions (INTERNAL only) Job TitleAVP Global reporting LocationPune, India Role Description Finance It is crucial for the bank to understand how profitable each businesses activity is and Finance has a responsibility to understand precisely the resource commitment the bank makes to any given client or transaction e.g. cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Sound financial principles are at the core of everything we do. Thats why Finance is vital to the way we run our business. In a global marketplace thats constantly evolving, being adaptable, decisive and accurate is critical. About Global Reporting Global Reporting teams are responsible for a range of reporting, analysis and quality assurance activities in relation to critical / key, complex and technical risk and regulatory topics that affect DB. Risk and Regulatory Analytics are part of the Group Consolidation and Reporting team within Group Reporting / Group Finance and their key stakeholders include but are not limited to: Banking Regulators Group Consolidation and Reporting colleagues Investor Relations and Treasury Business Finance Credit and Market Risk Management What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Ensuring complete and accurate deliverable for Asset quality disclosures and key risk metrics for CLA, CLP and stage wise information. SME would be responsible for ensuring timely submission of IFRS disclosures, Regulatory submissions for FINREP and Pillar 3 disclosures including managing the stakeholder queries from regulator, Investor relations and internal Credit Risk Management teams and Enterprise Risk Management teams. Working knowledge on IFRS disclosures, FINREP & COREP reporting, Pillar3 and other key regulatory submissions. Comprehensive knowledge and understanding on balance sheet items, Asset quality topics like, Credit loss allowance (CLA), Provision for credit loss (CLP), Expected credit loss (ECL) etc and NPL Backstop Reserves. Analysing and responding to various adhoc queries from Regulators/Auditors, other stakeholders as mentioned above Analysis and interpretation of new regulatory requirements and collaboration with IT/Algos for their implementation Period on period movement analysis to be performed on exposures, CLAs and CLP including Forbearance information that are reported in disclosures both for IFRS and FINREP. Ensuring QA checks performed on factbook and analyst slides for asset quality submitted to Senior management on quarterly basis. Apprising senior stakeholders on movement drivers and key observations to obtain signoffs as part of governance process. Ensuring timely submission of all the Monthly, Quarterly and Year-end submissions and meeting the internal and external deadlines. Collaborate cross functionally to take on ad-hoc projects towards improving data quality and operational efficiencies. Regular and timely review of EBA Q&A related to asset quality topics and ensuring compliance to new guidelines and subsequent implementation of rule logics. Identify and assess potential risks in the Process including operational, financial strategic and compliance risks. Ensuring SOX and internal compliance on the overall process and maintain KOPs. Your skills and experience Working knowledge of Alteryx workflow, MS excel, MS Outlook, MS Office, Power excel, Macros, proficient in advance excel functions, etc. Ability to programme analytical tools, such as QlikView or Tableau, to produce reports and analysis Experience of working with the output of finance and risk systems, regulatory reporting, risk reporting, IFRS9 Driven and strong personality able to move forward both existing processes as well as the related projects in parallel to each other Strong Communication skills at all levels including ability to interact successfully with stakeholders outside R&RA Stakeholder management and Team managing experience for at least 2-3 years. Exhibit a control mind-setcross check, build validation and cross validations and think through the impact. Education/ Qualifications University degree with related majors (i.e. Financial Accounting & Auditing, Risk & Financial Management) Qualified Chartered Accountant, Certified Financial Risk Manager (FRM), Chartered Financial Analyst (CFA) or a similar qualification, OR Relevant background in quantitative subject areas (Statistics and Maths) would be preferred How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title Client Service Senior Analyst, AS LocationBangalore, India Role Description Trade Finance Financial Institutions (TFFI) / Institutional Cash Management (ICM) assists Financial Institutions clients to facilitate their Trade Finance business and to optimize their treasury and commercial payments businesses. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Banks global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. We are building up a TFFI Client Service function which includes the built up of a Service Excellence team for TFFI supporting the Client Service officers in their client facing function. Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. The function provides personalized and proactive service to financial institutions for their day-to-day trade finance and cash management business needs. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients Handling of the internal fee an billing scheme Your skills and experience Experience of Trade Finance and institutional client service in International Clearing and Payments Business preferable Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance Strong ability to work independently and under tight deadlines and support the CSOs in other locations on an as needed basis Business Language is English How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

* 6+ year of experience as LMS Administrator with skills in SAP SuccessFactors LMS system maintenance, administration, configuration, Integration with other platforms * Good in Report & Analytics, SCORM, AICC. * SAP Success certification preffered