3152 Ticketing Jobs - Page 41

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterpris...

-Lead generation stock market /banking customer(Voice) -Social media marketing(Blended) -English communication -HSC / Graduate -Fresher / Experienced -CTC up to 32000 PM -Shift : 7am - 12 am any 9 hrs ( Drop facility for night shift) weekly 1 off

Job Description At Freshservice, we re on a mission to uncomplicate enterprise software. We believe powerful tools don t have to come with a steep learning curve and that great design is the bridge between complexity and clarity. Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises. If you re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve t...

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterpri...

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterpri...

Job Title: Service Desk Support Analyst Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are looking for a proactive and customer-focused Service Desk Support Analyst to provide first-level technical support to end-users. The ideal candidate will be responsible for resolving IT issues, managing service requests, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops...

Job Title: Desktop Support Engineer Location: Hyderabad Office Department: IT / Desktop Support Engineer Reports To: IT Manager Employment Type: Full-Time Working Hours: 6PM - 3AM(US Shift) Job Summary: We are seeking a Desktop Support Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support. Key Responsibilities: Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals. Troubleshoot hardware, software, and network connectivity is...

Job Title : Incident Manager Mid Level Location : Hyderabad Position : Full Time Required Experience : 4-7 years Timings : 24/7 Rotational Shifts Job Description (Job Summary/Roles & Responsibilities): The experienced support analyst will be responsible for monitoring different applications related to alerts, service now tickets, Chat pings and ensure they are addressed in timely manner. The support team handles the L1 activities and escalates the issues to next level teams as and when needed. Role and Responsibilities: Monitor and ensure incoming P1 and P2 incidents are assigned, accurately categorized, and prioritized. Assess the impact and severity of incidents, making real-time decisions...

CUSTOMER SERVICE EXECUTIVER(OPPORTUNITIES FOR FRESERS) U2O3 Infotech Any Interested candidates are welcome for WALK IN DRIVE from (28-JULY-2025 TO 31-JULY-2025) Role: Customer Service Executive Experience-0-1 Year Location: Bangalore (WFO) Department: Customer Support / Technical Operations Freshers are eligible to apply. VENUE DETAILS: 2nd Floor, Aman Avenue, 471, opp. to BMTC Depot, 6th Block, Koramangala, Bengaluru, Karnataka 560095 JOB DESCRIPTION: JOB DESCRIPTION: We are hiring customer service professionals to join our international support team, providing voice and non-voice assistance to global clients. The role involves handling customer queries, resolving technical issues, and ensu...

Responsible for the equipments operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability. Ensure efficient and effective technical support to maintain optical transport network. Engineer would be maintaining the optical transport Network of Tata Communications Working in day shift supporting 24*7 L1 desk. Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network...

Job Purpose and Impact The Professional, Surface Area Management job safeguards the organization's digital assets by identifying and mitigating security vulnerabilities. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organization's overall cybersecurity posture. Key Accountabilities The Professional Vulnerability Analyst job safeguards the organizations digital assets by identifying, assessing, and helping remediate vulnerabilities across the global enterprise. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organizations overall cybersecurity posture through close coo...

Role: Travel Sales Salary: upto 7 LPA - Independently handle travel & tours division & generate leads - Excellent communication skills in English, Tamil, or Hindi - Sales of tours packages (domestic or international) - Knowledge of Visa, Ticketing

Skill : Cyberark , Conjur, Rest API Role :- Have a strong knowledge of CyberArk privileged Account Management solutions- CyberArk components like Vault, CPM, PSM, PSMP, PVWA, AAM, PTA Have worked on CyberArk Application upgrades/releases and patches Have worked on managing vault logs and monitoring of CyberArk privileged account security tool modules Creating Safe and updating Safe Permissions. Administration of user accounts & safes in cyber ark Onboarding accounts from various platforms (Windows, Linux, etc) Onboarding bulk accounts using Password Upload Utility (PUU) & Rest API methods Perform Cyber ark License clean up tasks. Perform a Health check of all the components in the CyberArk S...

We are seeking a dedicated HR Operations Executive to join our team. The ideal candidate will have 2 to 5 years of experience in handling HR-related employee queries, primarily through email support. This role is crucial for ensuring smooth HR operations and providing excellent service to our employees. Key Responsibilities: Email Support: Respond to employee inquiries related to HR policies, procedures, and benefits via email in a timely and professional manner. Maintain a high level of customer service and ensure employee satisfaction. Champion and lead building/implementing ticketing to streamline the process. Query Management: Track and manage HR-related queries, ensuring all issues are ...

GDS_Travel_Consultant (Sabre/Amadeus/Travelport Expert) USA_Ticketing_Agent Faridabad 6.30PM to 3.30 AM Salary upto 55,000/- Experience minimum 3 years as GDS expert/USA Ticketing Share cv via whatsapp at 8174083320 | Shubh

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email,...

Manage PNRs, fare calculations, and ensure compliance with airline policies. Process airline reservations, ticketing, reissues, exchanges, and refunds accurately using GDS platforms call 7840005099 Required Candidate profile 2 yrs of hands-on experience in airline reservations, ticketing, and refunds/exchanges.

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedb...

Intercontinental Hotels Group India Private Limited is looking for Analyst Global Accounting and Analytics to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate wi...

Technical Skills: Proficiency in troubleshooting and supporting Windows operating systems (Windows 10/11). Basic understanding of Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Familiarity with Active Directory for user and computer management. Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Experience with ticketing systems (e.g., Jira Service Desk, ServiceNow, Freshservice). Familiarity with hardware components of desktops, laptops, and peripherals.

This role is responsible for providing technical support for all computer systems and associated equipment at the Client Location. The role will also provide end user support and troubleshooting to permanent staff as well as visitors. The role will ensure that all incidents are analysed, resolved, and reported back within the promised timeframes. The role will involve: Develop service strategy to mitigate software, hardware, and networking issues. Evaluate trade-offs between issues using value, impact, and risk criteria. Accept assigned issues and requests via tracking tool and other methods to ensure all incidents are resolved against SLAs. Ensure logging of all requests via ITSM tool Ident...

Your role As a valuable member of the Platform Support Team at Atlas Copco, you will play a pivotal role in ensuring customer satisfaction through exceptional service. Your primary focus will be on providing first-level technical and functional support related to the ServiceNow platform, where each day presents unique opportunities to resolve incidents swiftly and enhance user experiences. You will engage proactively with platform users to identify and troubleshoot issues, ensuring seamless functionality, effective resolution, and minimizing disruption to business operations. In this role, you will: Helpdesk & Functional Troubleshooting Serve as the first point of contact for users encounter...

Your role Platform Support - L1 Service Request Mission The Platform Support Team fulfills several critical responsibilities within the organization in support of the ServiceNow program. This role focuses on supporting the customers via prompt creation, modification, and troubleshooting Service Requests. Enhancing user satisfaction through timely and accurate resolution of requests. Job description The main responsibilities are: Help/Enquiry/Functionality issues/Troubleshooting Respond to and resolve user questions related to service requests and platform functionality. Provide L1 support for form behaviour, request errors, and basic catalog usage issues. Log, document, and track user intera...

Responsible for efficiently handling and resolving 1st level technical issues of GOR Products. Responsible for Sites remote monitoring Key KPIs and Matrices. No Ranger can exceed 30 min elapsed time i.e. Ranger stuck in Error, Processing, or any other task that falls under Alert Type 1 Send MLE snapshot before and at the end of the shift Coordinate with onsite engineers (managing the field) to help recover the rangers based on alerts in MLE dashboard. Ensure timely and effective action as per the decided workflow based on priority and severity for each ticket. Should ensure adherence to committed SLAs for each reported issue. Should follow ticketing SOPs and ensure tickets are being generate...