2005 Ticketing Jobs - Page 4

Job Title: Desktop Support Engineer Location: Hyderabad Office Department: IT / Desktop Support Engineer Reports To: IT Manager Employment Type: Full-Time Working Hours: 6PM - 3AM(US Shift) Job Summary: We are seeking a Desktop Support Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support. Key Responsibilities: Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals. Troubleshoot hardware, software, and network connectivity issues for users. Manage OS installations, updates, and system imaging. Provide Level 1 and Level 2 technical support to resolve user issues promptly. Handle Active Directory tasks such as password resets, user creation, and access rights. Ensure endpoint security software and patches are properly installed and updated. Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom). Maintain IT inventory, manage asset tagging, and keep asset records updated. Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices. Liaise with vendors for warranty and repair services. Maintain documentation of procedures, issues, and resolutions. Requirements: Diploma/Degree in Computer Science, IT, or related field. 1 3 years of experience in desktop support or IT helpdesk roles. Good knowledge of Windows 10/11, Microsoft Office 365, and standard business applications. Familiarity with Active Directory, DNS, DHCP, and basic networking principles. Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk). Strong troubleshooting and analytical skills. Excellent verbal and written communication. Customer-oriented and able to work under pressure. Preferred Qualifications: Certifications like CompTIA A+, Microsoft MCP/MCSA, or ITIL Foundation. Exposure to mobile device management (MDM), SCCM, or remote support tools. Basic scripting knowledge (PowerShell) is a plus.

Job Title : Incident Manager Mid Level Location : Hyderabad Position : Full Time Required Experience : 4-7 years Timings : 24/7 Rotational Shifts Job Description (Job Summary/Roles & Responsibilities): The experienced support analyst will be responsible for monitoring different applications related to alerts, service now tickets, Chat pings and ensure they are addressed in timely manner. The support team handles the L1 activities and escalates the issues to next level teams as and when needed. Role and Responsibilities: Monitor and ensure incoming P1 and P2 incidents are assigned, accurately categorized, and prioritized. Assess the impact and severity of incidents, making real-time decisions to escalate as necessary based on predefined procedures. Collaborate with cross-functional teams, including technical and non-technical stakeholders, to ensure effective incident resolution. Maintain clear and constant communication throughout the incident lifecycle, providing updates and status reports to stakeholders, leadership, and users. Facilitate post-incident reviews to identify root causes and contributing factors of incidents, ensuring that corrective and preventive actions are implemented. Generate comprehensive incident reports, highlighting key findings, outcomes, and recommendations for improvement. Ensure alignment with ITIL or other industry-standard frameworks to optimize incident management procedures. Collaborate with the Incident Management team to develop and refine incident response processes, workflows, and best practices. Ensure alignment with ITIL or other industry-standard frameworks to optimize incident management procedures. Flexibility to work in 24/7 rotational shifts, i.e. early morning, afternoon, night, and weekend shifts Key Skills: 1. 4 to 7 years experience in a support analyst role 2. Strong understanding of IT infrastructure, systems, and applications. 3. Excellent problem-solving skills and the ability to make sound decisions under pressure. 4. Exceptional communication and interpersonal skills to interact with stakeholders at various levels. 5. Bachelors degree in information technology, Computer Science, or related field. A minimum of 16 years of degree is must. 6. Experience in Service now, JIRA, ITSI 7. Certifications such as ITIL, Certified Information Systems Security Professional (CISSP), or Certified Incident Manager (CIM) are a plus. 8. Analytical mindset with the capability to drive trend analysis and implement process improvements. 9. Willing to work in 24/7 rotational shifts. Key Words: Incident Manager, Problem Manager, Change management, ITIL, SNOW, MIM calls handling. Education & Certifications: Bachelors degree Computer Science, or related field.

CUSTOMER SERVICE EXECUTIVER(OPPORTUNITIES FOR FRESERS) U2O3 Infotech Any Interested candidates are welcome for WALK IN DRIVE from (28-JULY-2025 TO 31-JULY-2025) Role: Customer Service Executive Experience-0-1 Year Location: Bangalore (WFO) Department: Customer Support / Technical Operations Freshers are eligible to apply. VENUE DETAILS: 2nd Floor, Aman Avenue, 471, opp. to BMTC Depot, 6th Block, Koramangala, Bengaluru, Karnataka 560095 JOB DESCRIPTION: JOB DESCRIPTION: We are hiring customer service professionals to join our international support team, providing voice and non-voice assistance to global clients. The role involves handling customer queries, resolving technical issues, and ensuring high-quality support across multiple communication channels. Candidates must be flexible with rotational shifts and weekly offs and have a foundational understanding of technical operations, Windows OS, Microsoft applications, and basic Excel. Qualifications and Skills: Education: Any graduate or diploma holder (preferred: IT or technical background). Experience: 0-1 years in international customer support (voice/non-voice); freshers with good communication are welcome. Key Roles and Responsibilities: Handle international customer queries via voice (inbound/outbound calls), email, and chat. Provide first-level technical support for basic hardware, software, application, and connectivity issues. Troubleshoot issues related to Windows operations, Microsoft Office tools (Word, Excel, Outlook), and other client-specific applications. Log customer interactions accurately in the ticketing system or CRM platform. Work collaboratively with internal technical teams to escalate unresolved issues. Deliver timely, accurate, and customer-friendly solutions while maintaining professional communication standards. Adhere to rotational shifts and weekly rotational offs as per business requirements. Follow established SOPs, security policies, and quality standards. Maintain high levels of customer satisfaction and first-contact resolution (FCR). Support continuous improvement by providing feedback on process gaps and recurring technical issues. How to Apply: Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Responsible for the equipments operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability. Ensure efficient and effective technical support to maintain optical transport network. Engineer would be maintaining the optical transport Network of Tata Communications Working in day shift supporting 24*7 L1 desk. Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network. Maintain quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitor network health KPIs to ensure optimal network performance. As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus. Responsible for maintaining smooth operations of optical transport network. He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution. Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. People Management and Good Skills of Verbal and written communications

Job Purpose and Impact The Professional, Surface Area Management job safeguards the organization's digital assets by identifying and mitigating security vulnerabilities. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organization's overall cybersecurity posture. Key Accountabilities The Professional Vulnerability Analyst job safeguards the organizations digital assets by identifying, assessing, and helping remediate vulnerabilities across the global enterprise. With limited supervision, this job maintains vulnerability management systems' effectiveness and improves the organizations overall cybersecurity posture through close coordination with stakeholders such as IT, security engineering, and application owners. This includes the following: Analyzing vulnerability data from tools such as Tenable, Qualys, or Rapid7. Prioritizing vulnerabilities based on risk context. Tracking remediation process and driving accountability with system owners through ticketing systems like Jira or ServiceNow. Strong communication and collaboration skills to work effectively across IT and security teams. Generate and present reports on vulnerability trends, SLA compliance, and risk posture. Support vulnerability scanning operations and troubleshoot scan coverage issues. Collaborate with other cyber security teams like Threat Intelligence to validate and enrich findings. Assist in patch validation and change coordination for remediation activities. Contribute to the tuning of scanning tools and development of custom dashboards. Stay informed on emerging threats, CVEs, zero-days, and best practices in vulnerability management. Solid understanding of CVSS, MITRE ATT&CK, and modern threat landscapes. Familiarity with remediation strategies on Windows, Linux, networking equipment, and cloud services (AWS, Azure, GCP, and/or OCI) - focused specialty in cloud services is a plus. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Role: Travel Sales Salary: upto 7 LPA - Independently handle travel & tours division & generate leads - Excellent communication skills in English, Tamil, or Hindi - Sales of tours packages (domestic or international) - Knowledge of Visa, Ticketing

Skill : Cyberark , Conjur, Rest API Role :- Have a strong knowledge of CyberArk privileged Account Management solutions- CyberArk components like Vault, CPM, PSM, PSMP, PVWA, AAM, PTA Have worked on CyberArk Application upgrades/releases and patches Have worked on managing vault logs and monitoring of CyberArk privileged account security tool modules Creating Safe and updating Safe Permissions. Administration of user accounts & safes in cyber ark Onboarding accounts from various platforms (Windows, Linux, etc) Onboarding bulk accounts using Password Upload Utility (PUU) & Rest API methods Perform Cyber ark License clean up tasks. Perform a Health check of all the components in the CyberArk Strong knowledge of identity and access management (IAM) concepts, privileged account management, and least privilege principles Basic understanding of networking protocols, security principles, and user access management Excellent problem-solving skills and the ability to troubleshoot technical issues independently Strong knowledge of Windows Servers CDE certification is must Experience with the following technologies: IDM, SSO, SIEM, Application Servers,Authentication Products and Ticketing System (Advantage) Auto IT, PowerShell Scripting/Development experience (Advantage) Experience with Privilege Cloud and Conjur/Conjur Enterprise . Scripting skills (PowerShell, Python) and experience using REST APIs . Added Advantage CyberArk CDE (Certified Delivery Engineer) certification.

We are seeking a dedicated HR Operations Executive to join our team. The ideal candidate will have 2 to 5 years of experience in handling HR-related employee queries, primarily through email support. This role is crucial for ensuring smooth HR operations and providing excellent service to our employees. Key Responsibilities: Email Support: Respond to employee inquiries related to HR policies, procedures, and benefits via email in a timely and professional manner. Maintain a high level of customer service and ensure employee satisfaction. Champion and lead building/implementing ticketing to streamline the process. Query Management: Track and manage HR-related queries, ensuring all issues are resolved efficiently. Escalate complex queries to the appropriate HR team members when necessary and drive closure. Documentation: Maintain accurate records of employee interactions and resolutions in the HR system. Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles. Collaboration: Work closely with other HR teams (Total Rewards, Recruitment, Payroll, Learning & Development) to provide comprehensive support to employees. Participate in HR projects and initiatives aimed at improving employee experience. Reporting: Generate reports on common employee queries and feedback to identify trends and areas for improvement and share dashboards with HR team. Provide insights to HR and HR Operations for process enhancements. Qualifications: Bachelor s degree in human resources, Business Administration, or a related field would be preferred. 2 to 5 years of experience in HR operations or HR support roles working on email/chat/call support. Strong written communication skills with a focus on clarity and professionalism. Proficiency in HR software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality and integrity. Excellent problem-solving skills and attention to detail. Skills: Strong interpersonal skills and the ability to work collaboratively in a team environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Indian labour laws and HR best practices is a plus.

GDS_Travel_Consultant (Sabre/Amadeus/Travelport Expert) USA_Ticketing_Agent Faridabad 6.30PM to 3.30 AM Salary upto 55,000/- Experience minimum 3 years as GDS expert/USA Ticketing Share cv via whatsapp at 8174083320 | Shubh

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Manage PNRs, fare calculations, and ensure compliance with airline policies. Process airline reservations, ticketing, reissues, exchanges, and refunds accurately using GDS platforms call 7840005099 Required Candidate profile 2 yrs of hands-on experience in airline reservations, ticketing, and refunds/exchanges.

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

Intercontinental Hotels Group India Private Limited is looking for Analyst Global Accounting and Analytics to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Technical Skills: Proficiency in troubleshooting and supporting Windows operating systems (Windows 10/11). Basic understanding of Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Familiarity with Active Directory for user and computer management. Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Experience with ticketing systems (e.g., Jira Service Desk, ServiceNow, Freshservice). Familiarity with hardware components of desktops, laptops, and peripherals.

This role is responsible for providing technical support for all computer systems and associated equipment at the Client Location. The role will also provide end user support and troubleshooting to permanent staff as well as visitors. The role will ensure that all incidents are analysed, resolved, and reported back within the promised timeframes. The role will involve: Develop service strategy to mitigate software, hardware, and networking issues. Evaluate trade-offs between issues using value, impact, and risk criteria. Accept assigned issues and requests via tracking tool and other methods to ensure all incidents are resolved against SLAs. Ensure logging of all requests via ITSM tool Identify and troubleshoot all issues within the customer desktop computing environment (incl VPN, AD, email, hardware issues) by working with the end user to help them understand the issue and avoid similar issues in future. Use Remote Access Tools to assist with the resolution of issues (troubleshooting, applying patches, installing drivers etc) Co-ordinate in-warranty desktop repairs with vendors as well as perform best effort fix of out-of-warranty equipment. Follow company incident management, request management, problem management and change management procedures. Assess the need to implement performance upgrades for all computing equipment. Collaborate with LAN Technicians and Network Administrators to resolve networking issues. Provide verbal and written support to customers as well as keeping them abreast of issue status. Accept and manage computing stock as well as configuration before being loaned out to users. Installation of all Head Office hardware, software and peripherals Perform all PC equipment moves, additions and changes. Create and modify Active Directory and email accounts. Follow escalation procedures for issues where appropriate. Provide support for afterhours on-call and critical issue handling. Maintain knowledge of Business Continuity /Disaster Recovery plans and respond accordingly. Undertake ad-hoc project work. Keep abreast of technological change and current events. Proactively learn and train other staff members on new product and service technologies Demonstrate out of box thinking to resolve issues and escalate approval to ensure that VIP issues are resolved asap not caught up in process / red tape. Required skills and experience. Exceptional customer service mindset Exceptional written and verbal communication skills Exceptional interpersonal skills with the ability to change approach and communication style depending on various seniority levels and cultures. Ability to communicate complex issues in a very simple way. Ability to analyse, prioritise and problem solve in a highly pressurized environment. Flexible approach to working hours and travel. Experience using helpdesk ticketing software. Keen eye for detail Exceptional IT literacy skills Active Directory experience Hands-on trouble shooting experience. Personal qualities Analytical Promotes company values to others and supports values in daily activities and decisions. Results driven to focus contribution on activities which meet company goals and deliver the greatest value. Ability to critique and improve activities through continuous improvement and innovation. Ability to demonstrate exceptional customer service. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Your role As a valuable member of the Platform Support Team at Atlas Copco, you will play a pivotal role in ensuring customer satisfaction through exceptional service. Your primary focus will be on providing first-level technical and functional support related to the ServiceNow platform, where each day presents unique opportunities to resolve incidents swiftly and enhance user experiences. You will engage proactively with platform users to identify and troubleshoot issues, ensuring seamless functionality, effective resolution, and minimizing disruption to business operations. In this role, you will: Helpdesk & Functional Troubleshooting Serve as the first point of contact for users encountering system-related challenges, showcasing your capacity for providing timely and effective solutions. Respond efficiently to logged issues through our ticketing system, making use of your knowledge and resources to expedite resolution. Utilize already established protocols in troubleshooting while documenting solutions and elevating chronic issues to the appropriate channels. Your contributions will significantly enhance the operational efficiency of the platform, and you will collaborate closely with additional teams to refine processes, elevate standards, and foster improvement. To succeed, you will need To succeed in this role, you will need the following: A bachelors degree in Computer Science, IT, or a related field. ServiceNow Foundations certification is required ServiceNow System Administration certification is recommended An ITIL Foundation certification is preferred In return, we offer In return, we offer you a rewarding journey with Atlas Copco: We encourage you to drive your career, explore diverse opportunities, and realize your potential with us. At Atlas Copco, we foster a culture of continuous improvement and innovation. This dedication enables us to provide exceptional, sustainable solutions that meet the unique needs of our clients globally. We believe that our employees are our greatest asset, and we are committed to creating a collaborative, inclusive, and flexible work environment equipped with competitive compensation and comprehensive benefits programs designed to support your professional growth and personal well-being. Join us and embark on a journey that promotes workplace happiness and encourages you to enhance your career! Start your path today! Job location Job Location: Hybrid This role offers a hybrid working arrangement, allowing you to balance your time between working remotely and joining our vibrant team on-site at our Pune, India location. This flexibility is designed to foster productivity while ensuring a healthy work-life balance, enhancing your performance and job satisfaction. Contact information Additionally: You may reach out to our Talent Acquisition Team at Shreya Pore for any further inquiries you might have regarding this position. We look forward to your application and potentially welcoming you to our dynamic team! Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Your role Platform Support - L1 Service Request Mission The Platform Support Team fulfills several critical responsibilities within the organization in support of the ServiceNow program. This role focuses on supporting the customers via prompt creation, modification, and troubleshooting Service Requests. Enhancing user satisfaction through timely and accurate resolution of requests. Job description The main responsibilities are: Help/Enquiry/Functionality issues/Troubleshooting Respond to and resolve user questions related to service requests and platform functionality. Provide L1 support for form behaviour, request errors, and basic catalog usage issues. Log, document, and track user interactions and solutions accurately. Maintenance of Service Requests Manage lifecycle activities for Service Requests creation, updates, and closure. Review incoming service requests for completeness and appropriate categorization. Follow up with users and fulfillment teams to ensure timely SLA-based closures. Service Catalog Creation/Updates Assist with Service Catalog item updates, including form field tweaks and option adjustments. Test changes to catalog items and confirm expected results in collaboration with L2/L3 or functional teams. Help maintain catalog metadata consistency and version control. Workflow & Flow Designer Maintenance Perform approved minor modifications to workflows or flow designer logic for catalog items. Identify logic or routing issues in simple flows and escalate when needed. Maintain logs of changes and configuration history. To succeed, you will need Skills & Experience Requirement 0 2 years of platform/application support, service desk, or L1 technical support. Understanding of platform automation and data handling is a plus. Familiarity with request fulfillment processes, catalog forms, and ticketing systems Familiarity with Excel, CSV formats, and bulk data operations. Educational requirements Minimum bachelor s degree in Computer Science, IT, or related field. ServiceNow Foundations (Required) ServiceNow System Administration (Recommended) ITIL Foundation certification preferred Personality requirements Strong willingness to help and serve users Good communication and customer service mindset Analytical thinking and a solution-oriented approach Listening and Problem-solving mindset Ability to learn and work with structured service management practices In return, we offer Choose your career with us Drive your Career, Explore Opportunities, Realize your Passion . . . We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best-in-class service to our customers around the globe. That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive benefits programs. Start your journey today! Job location Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our organization in Pune. Contact information Talent Acquisition Team: Shreya Pore Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Responsible for efficiently handling and resolving 1st level technical issues of GOR Products. Responsible for Sites remote monitoring Key KPIs and Matrices. No Ranger can exceed 30 min elapsed time i.e. Ranger stuck in Error, Processing, or any other task that falls under Alert Type 1 Send MLE snapshot before and at the end of the shift Coordinate with onsite engineers (managing the field) to help recover the rangers based on alerts in MLE dashboard. Ensure timely and effective action as per the decided workflow based on priority and severity for each ticket. Should ensure adherence to committed SLAs for each reported issue. Should follow ticketing SOPs and ensure tickets are being generated with all relevant technical details captured for every issue. Should follow internal escalation matrix basis severity and resolution time. Should ensure all relevant site-specific technical documentation as well as documentation regarding new product lines/or features are accurately captured from sites and shared with the team. Should support L3 Hardware lead in developing an eminently capable and technically competent team of engineers to provide dedicated support for the Regional/ Partners and Customers. Responsible for creating and monitoring hardware components across sites. Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken . Perform and provide counsel on diagnosing and repairing equipment and systems (both hardware and software) Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients. Achievement, measurement and reporting of performance indicators and site service objectives. Report near misses, incidents and other opportunities for improvement.

Tusk Travel Pvt. Ltd. is looking for a tour consultant for the domestic sales process . We are seeking candidates with 3 to 5 years of experience from a domestic travel sales background. Locations: Laxmi Nagar, East Delhi. Job Role : Must be target-oriented and capable of converting sales leads. Candidates will be responsible for producing tour itineraries and holiday packages, working out pricing, and dealing with clients. Candidates have good knowledge of popular domestic destinations like Ladakh, Kashmir, North East, Kerala, Himachal Pradesh, Uttarakhand, etc. Candidates will interact with clients for domestic tours , take note of their details, create an itinerary, and customize the tour as per their needs. Maintains goodwill by being courteous, friendly, and helpful to guests and suppliers/vendors. The objective is to keep clients happy and loyal for a long time. To

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

Job Description of Service Advisor Job Title : Service Advisor Reports to : Team Manager Day-to-day basis responsibilities: To apply, Call HR Israel at 8130339807 Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty. Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. To provide support during business contingency which may arise including mass disruptions. Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. To deliver departmental and/or team targets to attain customer service and revenue. To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method. To maintain data protection and confidentiality for both staff and customers. Responsible for self-development to ensure own technical and product knowledge is kept up-to-date. Undertake any contact centre related jobs entrusted from time to time. Eligibility: Travel industry/call centre experience preferred Excellent communication skills both oral and written. Strong conflict/objection handling skills Customer Service background preferred Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS Flexible with shift working environment

As a Flight Attendant, your main responsibility will be to welcome passengers on board and direct them to their seats. You will also be required to provide information on safety procedures to the passengers and ensure that all seat belts and galleys are secure prior to take-off. During the flight, you will be responsible for making announcements on behalf of the pilot, answering any questions that passengers may have, serving meals and refreshments, selling duty-free goods, and advising passengers of any allowance restrictions in force at their destination. In addition, you will be tasked with reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations. You will also be expected to provide first aid facility, ticketing services, and maintenance technical help as needed. To excel in this role, you must possess strong verbal communication skills and an excellent personality. Your ability to interact effectively with passengers and handle various situations with professionalism will be crucial. Qualifications: - 12th pass or Any Undergraduate/Graduate (Freshers),

HR & Admin Manager The HR & Admin Manager plays a role overseeing both human resource management and administrative functions within the organization. This position requires a seasoned professional with strong organizational and managerial skills, capable of driving HR initiatives, ensuring operational efficiency, and maintaining compliance across all aspects of office and HR administration. Key Responsibilities Lead and oversee attendance, leave management, and payroll processes, ensuring accuracy and timeliness. Design and implement travel policies; manage and coordinate domestic and international travel arrangements, including bookings and ticketing. Supervise office administrative functions, including document management, record keeping, supplies, and vendor management. Drive the recruitment and onboarding processes, ensuring smooth candidate integration and employee engagement. Maintain comprehensive employee records, HR databases, and ensure compliance with statutory and company policies. Collaborate with finance to verify attendance, leave records, and process payroll inputs. Manage procurement, vendor relationships, and facility management to optimize operational efficiency. Develop and review HR and administrative policies, prepare MIS reports, and maintain trackers for process improvements. Organize and coordinate schedules, meetings, and corporate events. Oversee legal and statutory compliance documentation for the organization and showrooms. Provide leadership and guidance to HR and admin staff, fostering a productivity-focused environment. Ensure adherence to company policies, statutory regulations, and industry best practices. Desired Profile 8-12 years of proven experience in HR administration, facilities management, or related fields, with at least 3-5 years in a managerial capacity. Extensive knowledge of attendance management, payroll, travel logistics, and office administration. Strong leadership skills and the ability to manage cross-functional teams. Excellent organizational and analytical skills with a keen eye for detail. Demonstrated ability to develop and implement HR policies and operational strategies. Effective communication skills and the ability to influence at all levels of the organization. Proficiency in HRMS, MS Office (especially Excel), and relevant administrative tools.

Job Title: Operations Specialist US Benefits | Workday | ServiceNow Location: Hyderabad, Gachibowli Employment Type: 6 months contract Payroll Company: Allegis Group https://www.allegisgroup.com/en Client: Top Investment Banking Company Exp: 3 Plus Years experience in HR Operations for USA Employees Relevant: 1yr in US Benefits and Compensation of Employees Contract: 6 Months Extendable based on Performance and Projects If suitable Share your Resume to ganreddy@astoncarter.com Contact: 7760406375 (Ganesh Reddy) Job Summary: We are looking for an experienced Operations Specialist with a strong background in US employee benefits , Workday HRIS , and ServiceNow . The ideal candidate will support core HR operations, ensure seamless execution of employee benefit processes, and manage workflows using Workday and ServiceNow platforms. Key Responsibilities: Administer and manage end-to-end US employee benefits processes including enrolments, changes, terminations, and vendor coordination. Maintain and update employee records in Workday , ensuring accuracy and timely data entry. Monitor and manage HR service requests and cases in ServiceNow , ensuring SLAs are met. Act as a point of contact for employees on benefit-related queries and provide accurate guidance. Support audits, compliance checks, and reporting related to US benefits and HR operations. Collaborate with internal teams and external vendors for timely resolution of issues. Identify opportunities for process improvement and assist in implementing best practices in HR operations. Required Skills & Experience: 34 years of experience in HR operations or shared services, with a focus on US benefits administration . Hands-on experience working with Workday HRIS platform. Practical knowledge of ServiceNow for managing employee tickets or HR cases. Strong understanding of US benefits terminology, processes, and compliance regulations (COBRA, FMLA, etc.). Excellent analytical, communication, and problem-solving skills. Ability to manage confidential information with integrity and professionalism. Preferred Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Experience working in a global or shared services environment. Familiarity with HR metrics and reporting tools.