4378 Ticketing Jobs - Page 4

Technical Support: Provide prompt and effective technical support to EasyWebinar users via various channels, including email, chat, and phone. Troubleshoot and resolve customer issues, ensuring a positive customer experience. Customer Relationship Management: Build and maintain strong relationships with EasyWebinar users. Gather customer feedback and communicate insights to the product development team. Ensure customer satisfaction and retention through proactive engagement. Upselling and Cross-selling: Identify opportunities to upsell and cross-sell EasyWebinar products and services. Collaborate with the sales team to maximize revenue from existing customer accounts. New User Acquisition: A...

Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Track customer reported problems following ticketing procedures. Effectively work with internal resources and 2nd level support groups as needed for ticket resolution. Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates. Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. Identify and assess departmental/indivi...

Job Purpose The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the company. ™s omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey Duties and Responsibilities Content Operations Management. “ Mobile APP & Websites 1. Ownership of the end-to-end execution and testing of webpages created through various t...

Job Title: Customer Operations Job Location: Bangalore Job Role: Provide support adhering to SLA parameters (including quality, and response/resolution time criteria) Attend and acknowledge each customer call/mail Responsible to create and manage Karix build products and services Collect all the required information as per the checklist Perform basic level troubleshooting for resolving customer issues Collaborate in investigating issue during escalations Assist in resolution of technical/non-technical issues faced by customers. Provide timely updates to customers and 100% documentation (RCA) on all the resolutions. Ensure 100% adherence to Provisioning processes: a. Time accounting Ticket ma...

Job Overview We are building a world class Global Trade Services (GTS) organization and the AD&M Business Unit Analyst plays a critical role in supporting trade operations and compliance within the Business Unit (BU) The BU Analyst serves as a trusted advisor and key team member within TEs Operational Compliance team for the BU The purpose of this role is to facilitate TEs compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade This role reports into the GTS Manager EMEA (based in UK) and is a key member of the...

Job Specification : HR Shared Services Specialist Job location: Kharadi, Pune Joining Required: Immediate (Within 30 Days) Job Summary: HR Shared Services Specialist Assist the Human Resources team in uploading, processing, and reporting on transactions related to employee and payroll data. This includes working with employees, the HR team, as well as external vendors and government entities to ensure accurate data is provided. This individual will support the Human Resources organization from our Global HRIS team. The HR Operations Analyst has knowledge of process controls, data consistency, documentation, process improvement, and reporting and will problem solve, multi-task, and drive cons...

Company Description Akbar Offshore Pvt. Ltd., an ISO 9001:2015 Certified Company, is a leading player in the travel and tourism industry. Akbar Offshore division of Akbar Travels of India Pvt Ltd Established in 1978. Operating in countries such as India, the USA, the UK, the UAE, Kuwait, Oman, Qatar, Saudi Arabia, Malaysia, and Italy, Role Description This is a full-time, on-site role located in Dadar Mumbai for a Travel Coordinator. B2B / B2C Travel - Experience Language : Arabic SpeakingMust Experience : 3-4 Years or near by Core knowledge : Ticketing / call handling / Knowledge of different market fares would be a added advantage / Call handling etc Age: Is not a barrier Qualifications Pr...

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

Overview We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams. Responsibilities To manage WAN, and LAN network connectivity across multiple sites. Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static, Respond ...

About This Role Zeta Global is seeking a talented Legal Operations Analyst in India to join our dynamic in-house legal team headquartered in the United States. This is a highly cross-functional and collaborative role, requiring strong contract review and problem-solving skills. You will perform a range of duties including tracking and reviewing existing contracts, maintaining our legal database, and supporting our internal business units with compliance-related requests. The ideal legal operations analyst should be able to balance and prioritize multiple projects in a fast-paced environment. This is a hybrid role based out of our Hyderabad Office. The working hours are 3:00pm IST - 12:00am I...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related chal...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Fortinet Solutions Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ...

We are looking for an Air Ticketing Executive experienced in handling Series Fares / Fixed Departure Fares with airlines. The ideal candidate will have experience in fare negotiation, seat blocking, and fare filing . Annual bonus

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Responsibilities Take client phone calls from US and ...

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Responsibilities Take client phone calls from US and ...

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Responsibilities Take client phone calls from US and ...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology (Integrated),Bachelor Of Technology,Bachelor Of Science (Tech),Bachelor Of Commerce,Master Of Technology,MBA,Masters of Engg Science Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public ...

We are a leading organization delivering multi-million-dollar transformation programs in the infrastructure domain. Our focus is on empowering businesses through the execution of cutting-edge programs. The opportunity How you ll spend your day Sound knowledge in backup tools like Commvault, and Microsoft Azure with minimum 5-7 years experience in Commvault. Manage the Backup environment for all projects within Teva incidents with a focus on service restoration. Act as operations support for all incidents /requests. Provide Tier 1-3 support for backup server related issues as required. Work in shifts and weekends as per the work requirements. Provides direct technical support in Troubleshooti...

Do you want to shape the future of fintech and healthtech ? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here . MISSION The System Administrator I - Workday reports to the Director of Business Applications and is responsible for ensuring stability, accuracy, and continuous improvement of our Workday platform across all modules. This role balances day-to-day administration with strategic enhancements, ensuring Workday evolves with organizational needs. RESPONSIBILITIES Provide day-to-day support and administration across all Workday modu...

Design, develop, and implement SOAR playbooks and automation workflows to streamline incident response and security operations. Integrate SOAR platforms with various security tools (SIEM, EDR, Threat Intelligence, Ticketing Systems, etc.). Develop and maintain Python scripts to automate manual security processes and enhance operational efficiency. Collaborate with SOC, Threat Intelligence, and Incident Response teams to understand use cases and build automation accordingly. Perform data discovery and classification to identify and secure sensitive information across the environment. Monitor and optimize existing automations to ensure reliability, scalability, and performance. Participate in ...

Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations. What You Will N...

Responsible for communication, promotion and implementation of companys health, safety, environment and quality policy on board the vessels. To carry out Incident investigation, root cause analysis and recommend corrective actions which can be translated into workable solutions and writing reports for Dry Bulk Vessels (Cat A, B and C, only). To carry out efficiency analysis of recommended long term corrective actions to determine trends in incident occurrences. To engage with external Dry Bulk Stakeholders such as BHP, Rio Tinto, FMG, Terminals and RightShip etc., for queries on adverse feedback or incident investigations or closure submissions for inspections carried out by such stakeholder...

Leading and overseeing accounting procedures (2+ Group Leaders) Managing and providing strategic oversight to the technical team (3+ Group Leaders) Full oversight and coordination of a team of 20+ members Partnering with the Partners and Directors to assist in key initiatives such as reporting, compliance, and operational improvements Monitoring and improving team utilization and realization metrics, with consistent tracking and reporting Contributing to business development through participation in strategic planning and collaboration with the US senior leadership team Providing leadership and insights in technical team meetings, finance/operations discussions, and business strategy session...

Develop and execute payroll strategies aligned with company objectives. Lead and mentor the payroll management team. Ensure compliance with all payroll-related laws and regulations. Oversee payroll processing for domestic and international locations. Collaborate with executive leadership to optimize payroll processes. Implement and manage payroll technologies and system integrations. Conduct payroll audits and manage risk mitigation strategies. Prepare and present payroll reports to senior executives