2006 Ticketing Jobs - Page 39

Role & responsibilities Refunds an ticketing specialist for India market/ Manage Air Ticketing and refunds on GDS ( should be knowledge about issuance/reissuance to read the fare rules/ EMD etc.. Good knowledge of travel air tickets Refunds partial/full/RAF/GST on the tickets. should be aware about IATA/BSP and familiar with BSP to process RA/ACM to the airline. Preferred candidate profile Experience in ticketing systems and customer service. Strong communication and interpersonal skills. Proficiency in computer applications and ticketing software. Ability to work in a fast-paced environment and handle multiple tasks. Excellent problem-solving abilities and attention to detail. Perks and benefits 24*7 Shifts, Rotational Week offs. 5.5 Working day (6 Week offs Monthly), Attractive incentives, Healthy environment with good Infrastructure.

Handling domestic and international flight bookings Managing urgent and last-minute travel requests post office hours Working knowledge of GDS systems (Amadeus/Galileo/Sabre) Good understanding of airline rules and fare structures Flexible to work Required Candidate profile Graduate in Travel & Tourism, Hospitality ,IATA Good communication Min 0–8 years of experience in the travel industry Candidate who want to make career in Travel Industry pls call -8928964100 -

Handling Inbound calls,. Can deal with B2B or B2C. Must have experience in Travelport Galileo. Selling Air, Hotel, Reservation and vacation Packages, business packages to customers.

Join us as a Product Manager Payments, FX & Liquidity, Global Transaction Banking, APACME, where you will be responsible for managing and delivering product solutions across Liquidity and International Payments for large Corporates and Financial Institutions, primarily across India and the UAE The role demands strong domain expertise, execution excellence, and the ability to collaborate effectively across multiple stakeholders To be successful as Product Manager : You will be expected to deliver results in a high-paced environment, demonstrate problem-solving abilities, and manage end-to-end execution of product solutions As the role evolved, it will continue to focus on innovation, market relevance, and continuous improvement aligned with client needs Basic/ Essential Qualifications You may be assessed on the following key capabilities: Experience of handling products for large Corporates and financial institutions Good domain knowledge on liquidity & International Payments across India & UAE Effectively communicates and influences different audiences Delivery and execution focussed Collaborative approach Problem solving skills Desirable Skillsets/ Good To Have Technical Orientation inline with the expectations of the role Can promotes continuous improvement, enabling breakthrough innovations as well as incremental improvements Abreast with the latest industry changes Constantly driving innovation and changes in line with the industry and client requirement Job Location is Mumbai Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings Response to customer inquiries,?resolution of issues,?and provision of guidance on product usage Presentation of the advantages and features of the product to potential customers,?building trust and encouraging adoption Assistance with the development and execution of marketing materials for the product,?such as brochures,?presentations,?and online content Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders Participation in events,?conferences,?and other networking opportunities to showcase the product and generate interest Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment Manage and mitigate risks through assessment, in support of the control and governance agenda Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions Adopt and include the outcomes of extensive research in problem solving processes Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

Embark on a transformative journey as a Transaction Banking Product Manager Payments & Foreign Exchange Vice President at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences As a part of this role, you would be expected to develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service Skills To be successful in this role as a Transaction Banking Product ManagerPayments & Foreign Exchange Vice President, you should possess the following skillsets: Understanding of Global Banking operations Understanding of Payments and FX products Stakeholder management experience across geographies and functions Some Other Highly Valued Skills Include Prior experience with a global Bank would be preferred Acquiring and Payments experience preferred You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role is based in our Pune office Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service Accountabilities Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings Response to customer inquiries,?resolution of issues,?and provision of guidance on product usage Presentation of the advantages and features of the product to potential customers,?building trust and encouraging adoption Assistance with the development and execution of marketing materials for the product,?such as brochures,?presentations,?and online content Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders Participation in events,?conferences,?and other networking opportunities to showcase the product and generate interest Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment Manage and mitigate risks through assessment, in support of the control and governance agenda Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions Adopt and include the outcomes of extensive research in problem solving processes Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts

We are seeking an enthusiastic and motivated Sales Executive to join our Signature Travels Team. relationships with clients, travel packages, and managing bookings to achieve sales targets.

Job Purpose : To achieve sales targets by making effective sales presentations in a venue setting; to maintain high standards of service quality and attract and convert prospects into members. Key Responsibilities: Achieving stretched targets in a result-focused environment at Holiday World. Making powerful sales presentations resulting in high conversion ratio Resolving member/ customer conflicts wherever applicable. Maintaining strong client relationship and high level of customer service Preparing pre-sales proposals for prospective clients. Identifying potential customers and new business opportunities within and outside the venue Keeping abreast with the organization's products and services. Maintaining Consistent Average Productivity Candidate Profile: Experience Required 0 to 2 years of experience Should have a minimum of Bachelors degree in business administration or a related field Applicant must enjoy working in a fast-paced environment and be able to thrive under pressure. Should posses sound knowledge about the local market and local language Possess strong communication skills Have high closure orientation Desired Industry: FMCG, consumer durables industry, Service sector like Telecom, personal financial products etc.

Handle leads from social media and advertisements. Build strong client relationships and ensure timely follow-ups. Present travel options to clients, matching their preferences and budget. Close deals and meet sales targets. Stay informed about travel trends, destination information, and travel regulations. Handle travel-related issues and provide solutions to clients. Provide exceptional customer service and build long-term client relationships. Assist clients with travel insurance and other travel-related services. Promote travel packages and special offers to clients. Adhere to company scripts and guidelines during calls Maintaining desired conversion rate to achieve the sales targets Excellent communication skills in English.

Your key skills: Must have had 3 years experience in travel Fluent in speaking Gujarati/Malayalam/Tamil Must be flexible in working hours till 23:30 IST (UK Shift) Create PNR using Amadeus Galileo Sabre. Key Skills Call Center, GDS, Gujarati/Malayalam/Tamil.

Handle leads from social media and advertisements. Build strong client relationships and ensure timely follow-ups. Present travel options to clients, matching their preferences and budget. Close deals and meet sales targets. Stay informed about travel trends, destination information, and travel regulations. Handle travel-related issues and provide solutions to clients. Provide exceptional customer service and build long-term client relationships. Assist clients with travel insurance and other travel-related services. Promote travel packages and special offers to clients. Adhere to company scripts and guidelines during calls Maintaining desired conversion rate to achieve the sales targets Excellent communication skills in English. Location: Raipura,Gurugram,Bengaluru,Mumbai,Ludhiana,Mohali,Kolkata

Travel Sales Executive For Traveling Company - Gurgaon We are seeking an enthusiastic and motivated Sales Executive to join our Signature Travels Team. relationships with clients, travel packages, and managing bookings to achieve sales targets. Required Candidate profile Diagnose the clients specifications and wishes and suggest suitable travel packages or services.

Essential Job Functions : Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with Users to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately & responsibilities This role also includes rotational shift and rotational week offs( 5 days working )

Bachelors Degree or Diploma in related field. Coordinating events/project development & setup.Communicating with external (customers & vendors) & internal(colleagues) stakeholders. Experience in MICE and events will be an advantage Required Candidate profile Itinerary planning, reservations and booking of tickets. Sourcing for event suppliers and venues and provide onsite event coordination

B2/C1/C2 level certification is mandatory. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products.

Roles & Responsibilities : We are looking for a non-technical supply chain professional with hands-on experience in Master Data Management (MDM) and strong familiarity with supply chain workflows. This role focuses on maintaining and enhancing data quality across key business domains, ensuring accuracy and consistency in master data used by sourcing, procurement, logistics, and finance functions. The ideal candidate will be detail-oriented, process-driven, and comfortable working with large datasets in ERP environments. This role is an excellent opportunity for professionals looking to build a long-term career in supply chain operations and data governance. Key Responsibilities: ? Master Data Management: Create, maintain, and validate master data records including material masters, vendor masters, customer records, and plant-specific information. Ensure data entry accuracy and consistency in ERP systems (SAP, Oracle, or equivalent). Support data enrichment and cleansing activities to improve data quality across the organization. Coordinate data creation and change requests as per defined workflows and approval hierarchies. ? Process Support & Documentation: Work closely with procurement, sourcing, logistics, and finance teams to understand data requirements. Prepare and update Standard Operating Procedures (SOPs), work instructions, and process documentation for MDM activities. Track MDM performance metrics and assist in periodic data audits. ? Compliance & Governance: Ensure compliance with internal data governance policies and external regulatory requirements. Identify and escalate any data inconsistencies or policy deviations to the relevant stakeholders. Support internal or external audit requests related to MDM processes. ? Stakeholder Coordination: Act as a liaison between supply chain and IT/support teams for data-related issues or change requests. Participate in cross-functional meetings to understand and align on master data needs.

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Product Support Engineer III - DLP to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for: Serving as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases Taking ownership of complex and critical cases, ensuring they are resolved effectively and efficiently Performing detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers Working closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services Maintaining clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations What We're Looking for (Minimum Qualifications) Minimum of 7+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations Expert knowledge of DLP technologies and tools (e.g., Symantec DLP, McAfee DLP, Forcepoint DLP, etc.) Experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB) Good understanding of Unix/Linux and Windows operating systems Strong understanding of data protection principles and practices What Will Make You Stand Out (Preferred Qualifications) Experience with scripting and automation e.g., Python, PowerShell Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI-DSS) Familiarity with ticketing systems and support tools (e.g., ServiceNow, Salesforce, JIRA etc) #LI-Hybrid #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Avaya call management Avaya call manager Calling platform Location Andheri, Mumbai Skill Network Voice Admin L1 Experience requires - More than 2 yrs . Shift Timing - Mon to Sat 9 AM to 6 PM No of days working -6 days . Address- Silver Utopia6th Floor, Cardinal Gracious Road, Off Andheri Chakala Road, Andheri (East). Mumbai 400 099. Job Description:- Min 1.5 yrs. of experience on Avaya voice Platform. 8*8 Rotational shifts Monitoring and providing break fix services to DHL offices in Chennai. Configuration of extension and Agent ID. Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. Should know how to take trace. Providing technical support to end user on Avaya and related queries. Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting. Should be familiar with Avaya Phone configuration techniques. Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques. Should have the knowledge on vector, VDN and announcement. Should know the ACM ( Avaya Communication Manager) and Gateway function in detail. Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident. Hands on experienced on Avaya dialer techniques, Skype, Audio code etc Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. Monitoring of Trunk Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider. Work with internal & external stakeholders to address the incident. Familiar with service desk ticketing application. Vendor management. Managing end-to-end user queries related to Avaya and related device. Reasonable English Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift) Ready to work 6 days week. Readiness to work on week offs sometimes on need basis. Avaya voice skills experience is a must. Client interview to happen post which position shall be closed. Candidate worked on call center environment will be right fit for the requirement. Candidate from VIS network and AGC Company will be preferred.

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for Manager, Cloud Services. The Manager Cloud Services is responsible for leading a team that is administers and manages management of customer solutions within the Companys cloud environment. The Manager Cloud Services will lead the direction of the team to expected KPIs to ensure timely engagements to the ticketing process. What you will be doing Define key performance indicators, goals, and team direction to provide the best support to the customers solution in the cloud environment Evaluate metrics of the cloud service desk team progress to set team direction for the purpose of supporting and enhancing the cloud customer experience Ensures business continuity and support for customers in the cloud environment Ensure cloud service resources are working within appropriate guidelines following compliance standards Contribute to and manage to approved budget Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals Manage and lead the direction of executing department benchmarks, protocols, and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees Develop team members; coach employees through their personal growth in functional expertise, communication skills, and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders. Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team Execute on the teams strategy and ensure team projects are completed within scope, time, cost, and quality Evaluate, define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change What will make you successful Bachelors degree or equivalent experience 4+ years experience in support and People Management. 4 year degree in an IT related field, or 8-10 years experience in an IT related position Strong knowledge and experience in ITIL and ITSM Frameworks Superior Problem solving, critical thinking, and analytical skills Superior collaboration skills, applied successfully within a team as well as other areas Superior attention to detail Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Superior Leadership, sound judgement, and business acumen skills Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Superior organizational, multi-tasking, and time management skills Superior facilitation and project management skills Superior customer service orientation Self-motivated with follow through and attention to detail Superior ability to handle sensitive information with discretion and tact Superior ability to establish rapport and gain the trust of others; effective at gaining consensus Able to thrive in a fast paced, deadline driven environment Ability to coach, mentor and provide feedback to team members in a timely manner Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies Sharp, fast learner with technology curiosity and aptitude Superior experience with Microsoft Operating systems and products Proficiency with Microsoft Outlook or equivalent email and calendar software Superior business and technology acumen Up to 10% travel time required Hyland s Offering We re proud of our culture and take employee engagement seriously. By listening to employees feedback, we re able to provide meaningful benefits and programs to our workforce. Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees R&D focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs Community Engagement Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs Diversity & Inclusion employee resource groups, inclusion benefits and policies Niceties & Events quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Position People Excellence Partner Location Hyderabad L2-2 Our Team People is our greatest asset Progress is driven by people Culture is transformed by people Miracles are made by people Diverse people with different backgrounds, knowledge, skills and behaviors, in the right place, at the right time, doing the right job, all driven by a shared purpose: a desire to chase the miracles of science to improve people?s lives Deliver the People Strategy locally working with business partners and CoEs, focusing on excellence and highest standards of employee experience as One Sanofi The People Excellence Partner role works with the People Business Partners, People Excellence, and People Services to support the employees of the country Focused on delivering foundational P&C excellence Main Responsibilities Manage the end-to-end People & Culture function service provision for employees and managers for the BU Work with People Excellence Lead to drive simplification agenda across People Excellence securing root cause analysis and follow via action plans Have a ?customer focused mindset Be a role model and promote behaviours aligned to the culture, and sponsor diversity & inclusion across the company Build strong relationships with a matrix stakeholders across the People & Culture function and the business Constantly improve employees and manager experience Strategy & policy Implement changes locally according to People Business Partner & CoE guidelines Manage hiring for L3 & below and manage new hires arrival in partnership with People Services Manage the Performance Management & Talent Cycles for the BU Guide employees & managers through the performance process Perform year-end calibration according to CoE guidance with the People Business Partner when appropriate Support People Services in global mobility of employees Manage & coordinate employee separation & absence with People Services for administrative tasks with support from People Business Partner when appropriate Support of contingent & non-employee resources (conversion, transfer, termination) Support People-related projects in the country Can serve as a point of contact for Workday P&C transactions, notifications and approvals Promote continuous improvement through feedback loops and process improvement ideas and implementation with People Excellence COE Partner & People Services Organization Management Support large organization changes with People Business Partners Offer org system support for line management Conduct Workday org audits and clean up efforts Serve as the Tier 2 escalation in Service NOW when applicable About You Experience: Overall 5-7 years of in human resources as a generalist with at least 3+ years in a global capability center setup Soft skills: Ability to work in a matrix environment and manage complexities Strong communication and influencing skills Competence to build and effectively manage interpersonal relationships Technical skills: Proficiency in MS office, HR systems (workday) and databases Education: Masters degree in Business Administration with HR specialization Languages: Fluency in English Beware of Job Scams: Sanofi Fraud Notice: As you conduct your job search, please beware of the possibility that scammers may post fraudulent job openings or send fraudulent communications (email, SMS, WhatsApp or Messenger messages pretending to be from Sanofi) regarding potential job postings or offers in an attempt to encourage the job seeker to disclose financial or personal information We do not make any payments to or ask candidates for any fees as part of the application process In most cases you can expect to hear directly from a member of our recruiting team with a legitimate @sanofi com email address, but you may receive communications from one of our recruiting partners as well Consequently, you should always conduct research to ensure a posting and/or offer is legitimate and you should never provide personal or financial information unless you are certain that the request is legitimate If you are concerned that an offer of employment with Sanofi might be a scam, please verify by searching for the posting on the Careers webpage Pursue progress, discover extraordinary Better is out there Better medications, better outcomes, better science But progress doesnt happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen So, lets be those people At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi com! null

Must have had 2 to 4 years experience in travel Fluent in speaking Bengali Must be flexible in working hours till 23:30 IST (UK Shift) Create PNR using Amadeus Galileo Sabre Be confident with multiple fare types such as VFR and ITX Be familiar with Airline codes, city codes. Work under pressure and meet agreed timelines. Knowledge of reputed DMC

Roles and Responsibilities Manage a team of travel agents to achieve sales targets and provide excellent customer service. Handle international ticketing, airline process, US process, aviation, shrinkage, and tourism queries. Ensure timely resolution of passenger complaints and issues related to travel bookings. Oversee Amadeus, Galileo systems for efficient processing of international tickets. Monitor team performance metrics such as productivity, quality standards, and attrition rates. Contact - 9594690866 (Neelam Shah) neelam.shahu@teleperformance.com

Number of Openings 1 ECMS ID in sourcing stage 524047 Assignment Duration 6 months Total Yrs. of Experience 5+ Relevant Yrs. of experience 3+ Detailed JD (Roles and Responsibilities) Administer, manage, and troubleshoot BeyondTrust Endpoint Privilege Management (EPM) across Windows and Mac endpoints . Provide Level 2 support for EPM-related incidents, service requests, and policy configurations. Design, implement, and fine-tune privilege elevation policies, application control, and least privilege access strategies. Perform system health checks, monitor EPM logs, and resolve alerts and misconfigurations. Work closely with L3, and cross-functional teams to ensure smooth operations and timely incident resolution. Collaborate with endpoint security and IT infrastructure teams to align privilege management policies with organizational standards. Maintain and manage Active Directory objects, group policies , and permissions as part of EPM integrations. Utilize SIEM tools to monitor and troubleshoot endpoint devices Create clear and concise documentation for processes, technical configurations, and troubleshooting guides. Generate detailed and summary-level reports using Microsoft Excel for audits, metrics, and status updates. Log incidents, actions, and resolutions in ticketing systems like ServiceNow, Remedy, or equivalent tools. Maintain professional communication via email, chat, and calls with end-users and stakeholders. Participate in rotational shifts including nights, weekends, and holidays as needed. Mandatory skills BeyondTrust Endpoint Privilege Management Desired/ Secondary skills BeyondTrust certifications or equivalent training in Privilege Management. Experience supporting macOS endpoints in enterprise environments. Familiarity with ITIL framework and experience in a ticket-based support structure. Exposure to endpoint management tools like SCCM , Intune , or Jamf (for Mac). Awareness of cybersecurity best practices and compliance standards (e.g., ISO 27001, NIST, GDPR). Domain Cyber Security Max Vendor Rate in Per Day (Currency in relevance to work location) INR 7500 (Can go little higher if the profile is good enough) Work Location given in ECMS ID Hyderabad WFO/WFH/Hybrid WFO Hybrid BG Check (Before OR After onboarding) Pre onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO 2 shifts - 12 PM to 8:30 PM and 7:30 PM to 4:30 AM - 5 days a week (as required)

Delivery Manager from Data Engineering - Chennai - JMAN Group Company Description JMAN is the commercial data partner that specializes in maximizing value creation activities for private equity funds and their portfolio companies. We partner with our clients to address the growing need for investment decisions and value creation initiatives to be backed by reliable, real-time data. When companies partner with JMAN, we combine our data science and data engineering expertise with our deep commercial understanding to deliver tangible, high-value outcomes at pace. Founded in 2010, JMAN has a global footprint with offices in New York, London and Chennai. Our team of more than 350 experts partner with more than 80 private equity funds and over 200 portfolio companies. Nearly 85% of our business is from recurring partnerships with our clients. JMAN has been a portfolio company of Baird Capital since 2023. Position Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones. Requirements Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a 40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture.

Location: India (Preferred in Hyderabad) Employment Type: Full-time Job Description Responsibilities : Lead and manage global support teams, including hiring, onboarding, and performance reviews. Ensure 24/7 support coverage through effective scheduling and resource planning. Drive AI and automation initiatives to enhance support efficiency. Monitor customer sentiment and engage directly with clients to resolve issues and understand needs. Collaborate cross-functionally with product, engineering, and cloud teams to share updates and insights. Communicate product and infrastructure changes to clients proactively. Set, track, and report on team KPIs and goals. Maintain support documentation and foster a culture of continuous improvement and knowledge sharing. Qualifications Must-Have Skills: Bachelors Degree in Business, Finance or Computer Science or relevant work experience 8+ years in customer service or technical support manage