2006 Ticketing Jobs - Page 38

As the Abuse Operations Engineering Lead, you'll be part of a mission critical team protecting the Ticketmaster platforms from abusive entities or those who deploy abusive digital behaviours designed to circumvent our controls that protect fair access to tickets. Abuse Operations is a centrally managed command and control centre for abuse investigations, escalations, policies, and tooling for all Ticketmaster properties systems. Abuse Operations Engineers must be able work independently across a broad tech stack, multi-task concurrent problems, perform triage and prioritization as necessary with discretion and pragmatic judgment. They provide expert coordination and perform analysis and remediation of abuse for supported products and services, maintaining a high standard from diagnostics and communication while driving to complete resolution. They actively reduce operational effort by creating/improving automation or working with Software Engineering teams to improve self-healing and self-service tooling, documentation, and processes. WHAT THIS ROLE WILL DO Provide 1st line support for all Ticketmaster abuse queries Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as we'll as the various internal services and systems on which these interfaces depend. Resolve advanced issues and provide advanced troubleshooting for escalations. Provide Subject Matter Expertise to cross-functional teams on abuse issues, including strategy, issue troubleshooting, and product & tool requirements. Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators. Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide full stack diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues. Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and to a high standard suitable for internal stakeholder usage. Work on automation to reduce toil WHAT THIS PERSON WILL BRING BA/BS degree in computer science or related field or relevant work experience in lieu of degree. Experience with bot detection and blocking systems. Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues with correlating data between various third-party partners and in-house systems Proficiency in Bash/Python/Go etc for operations scripts and text processing. Working knowledge of HTTP protocol and basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle / MySQL / DataBricks / Snowflake / etc) Experience working with a 24/7 shift based team. Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously Passionate and motivated, resourceful, innovative, forward-thinking Strong English language communication skills and the ability to collaborate closely with remote team members Ability to work with autonomy while ensuring that new knowledge is shared with technology teams Committed and able to adapt quickly Embrace continuous learning and continuous improvement

we're hiring a Payroll Domain Expert to lead the charge in solving some of the most complex, nuanced payroll puzzles Indian SMBs throw at us. This is not a classic CS role. you're a Player-Coach + Solution Architect who ll help customers transition from chaos to clarity during onboarding and post-go-live, and shape Keka s Payroll experience from the ground up. you'll build a Payroll Customer Success Centre of Excellence (CoE) and lead a high-impact charter focused on solving implementation challenges, creating scalable playbooks, influencing product, and driving adoption. This role reports to the SVP - Customer Experience and offers an opportunity to shape the future of Payroll experience at Keka. What you'll Do Customer Engineering & Onboarding Serve as the Payroll Solution Architect during implementation, translating complex payroll configurations into product-ready structures. Engage hands-on with customers to resolve salary structures, PF/ESI/PT/TDS setups, and other statutory workflows. Act as the go-to expert for Payroll Reconciliations, handling YTD mismatches, retro pay, and edge-case exceptions. Ensure go-lives happen with clarity, compliance, and customer confidence. Solutioning & Escalation Management Function as a Tier-2 escalation expert for high-complexity payroll issues. Collaborate with Support, Product, and Engineering to close the loop on recurring friction points. Contribute to building internal resolution protocols and solution templates. Cross-Functional Leadership Relay ground-level insights to Product and influence roadmap decisions that improve Payroll UX, validations, and automation workflows. Represent the customer voice in internal prioritization and beta feedback loops. Team Building & CoE Formation Be the founding member of Keka s Payroll CS Centre of Excellence. Mentor new hires, build training pathways, and codify knowledge into repeatable, scalable processes. Own the hiring blueprint and maturity model for this vertical. Metrics, Dashboards & Continuous Improvement Track metrics like payroll adoption, reconciliation success rates, time-to-resolution, NPS, CSAT, and churn risk. Build dashboards to proactively flag red zones and engage high-risk accounts before they escalate. Feed these insights into automation journeys and self-serve modules. What You Bring 4-6+ years in Payroll Implementation, Consulting, Customer Success, or Support in B2B SaaS or HRTech. Deep command over Indian payroll regulations, statutory calculations (PF, ESI, TDS, PT), and variant salary structures. Strong analytical acumen for reconciliation, retro-pay, and edge-case salary configs. Experience translating business requirements into scalable platform configurations. Proven ability to work with Product, Engineering, and CX teams to ship meaningful changes. Bonus If You Have Experience with SaaS platforms like Keka, Zoho People, GreytHR, Darwinbox, etc Exposure to digital CS motions: email cadences, in-app nudges, self-serve enablement. Familiarity with tools for ticketing, product usage analytics, and customer journey tracking. Why Join Us Build what doesn t exist yet - Own and scale Keka s first-ever Payroll CS CoE. Solve high-impact problems - Directly shape the payroll experience for 10,000+ orgs. Lead with autonomy - While being backed by a leadership team that bets on talent. Get rewarded right - Competitive salary, performance-linked incentives, and robust benefits. Work that matters - Flexible hours, a mission-first culture, and a team obsessed with excellence.Join Keka. Don t just do a job. Build a legacy.

The Analyst, Application Support is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent Health. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. Essential Functions Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs). Provide accurate and timely resolution of issues, and escalation when necessary. Ensure that Service Level Agreements (SLAs) are met. Maintain and update documentation related to operations and support processes within Confluence. Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems. Collaborate with team members and business functions to troubleshoot and resolve support tickets. Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support). Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents. Perform ad-hoc task and analysis for the support team as needed. Perform quarterly user access audit. Required Qualifications bachelors degree in Computer Science, IT- related degree or comparable experience. 1 - 2 year(s) of progressive experience within application support/IT operations organizations. 1 - 2-year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. Collaborative working style with the ability to work across different organizations and personalities. Ability to work unsupervised and a self-starter who seeks improvements without direction. Preferred Qualifications Experience in a healthcare-related field. Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights. JIRA Service Desk ticketing system/Confluence experience. Preferred Education None specified for this role Preferred Certifications None specified for this role General Performance Criteria As the Analyst, Application Support , you will be required to fulfil your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You actively learn and adopt the methods defined for your role and by your team. Communication: You seek to achieve clarity regardless if you are the source of the information being conveyed to the participants in the communication. Domain: you'regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You successfully improve the quality of the system(s) for which your team is responsible. Process: You follow the team s processes, delivering consistently on related KPIs. Influence: you'regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Window/Linux Installation & Configuration, troubleshooting of network connection issue, addrressing user tickets, printer issues, knowledge on mobile & sound device, WIFI, good communication skills 1. What is DHCP 2. What is DNS 3. What is IP Config 4. What is a Domain 5. What is IP Config Command 6. What is tehe operating system 7. Type of OS 8. what is ticketing tool 9. Difference between Incident & Service Request

Remotely monitor vibration data from industrial machinery using schaefflers state-of-the-art monitoring tools and software Optime WebUi Dashboard, ExpertViewer, & SmartUtility Analysis Software. Setting up a Cloud based environment for accessing the data coming from the ProLinks and SmartChecks where it is not being routed back to the OPTIME environment. Analyze and generate report on vibration spectra and trends to detect anomalies, diagnose potential issues, and predict equipment failures. Utilizing (MAXIMO) Ticketing System for capturing customer-value created by failures detected ("Closing the loop" for value add selling approach.) Collaborate with Schaeffler Internal sales and FSEs to interpret monitoring results, provide recommendations for maintenance or corrective actions, and optimize equipment performance. Develop and recomend to SEs & FSEs predictive maintenance strategies based on vibration analysis findings to minimize downtime and maximize operational efficiency of machines that are currently monitored. Communicate effectively with cross-functional teams, including SEs, FSEs, and Service Partners, to ensure alignment on monitoring objectives and action plans. Your Qualifications Experience in applying data acquisition/processing related technologies (eg sensors, measurement systems, etc) in industrial environments Understanding of industrial assets (eg motors, fans, pumps, compressors, ), production processes and/or maintenance preferred in Cement, Mining, Steel, Pulp&Paper, Mining, Chemical, Food&Packaging Comprehensive technical knowledge in the industrial area Knowledge in the maintenance of machines Very good analytical and conceptual skills Ability to communicate in industrial maintenance environments Understanding / experience with condition based maintenance / condition monitoring Experience of applying condition monitoring technologies to industrial assets and IT environments Ability to communicate with customers/partners about CM solutions (combination of products, services, digital services, trainings) ISO CAT II Vibration Analyst 18436 certificate or higher Bachelors degree in Mechanical Engineering, Electrical Engineering, or a related field. Proven experience in vibration condition monitoring, preferably in a remote monitoring environment. Strong understanding of vibration analysis principles, signal processing techniques, and diagnostic methodologies.

We are seeking a skilled Network Administrator to maintain and optimize our organization s network infrastructure. The successful candidate will be responsible for managing LAN/WAN environments, ensuring network availability, performance, and security. This role involves configuring, troubleshooting, and supporting network hardware and software systems, while collaborating with internal teams and vendors. Key Responsibilities 3+ years of hands-on experience as a Network Administrator or similar role. Solid understanding of firewall configuration, network security, and segmentation best practices. Working knowledge of wireless network configuration and troubleshooting. Good understanding of ITIL processes, ticketing systems, and change management. Strong problem-solving and analytical skills with attention to detail. Requirements Install, configure, and maintain network devices including routers, switches, firewalls, VPNs, and wireless access points. Monitor network performance and proactively identify and resolve bottlenecks, latency, and connectivity issues. Perform regular maintenance tasks such as firmware upgrades, backups, and patching of network equipment. Maintain and support enterprise Wi-Fi infrastructure and remote access solutions (VPN, SSL). Collaborate with system administrators and application teams to ensure network compatibility and stability. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers. User Account administration, File and Printer administration Patch administration and deployment, Fine-tune the system for optimal performance. Troubleshooting Clusters and related issues in a SAN environment Troubleshooting Hardware and Operating system related issue Experience with OS, Installation, Upgrades and Patching. Hyper-V Administration Management Strong experience using Active Directory, DHCP, DNS, IIS 6. 0/7. 0, FTP, Print Server, Group Policy, WSUS, etc Establish and implement policies, procedures, and technologies to ensure Windows system security. Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security. Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to resolve mail delivery issues Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA Patch and configuration management of MS Exchange. Good active directory knowledge to resolve Exchange related issues. Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers KEY RESPONSIBILITIES Respond Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues. Establish a good working relationship with the customers and 3rd parties. Work on Trend Analysis and Problem management. Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. Technically Groom L1 Resources to L2 Level Maintain high Quality of Service Support Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems. Maintain a strong customer focus. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support we'llbeing, productivity, individual work styles, and life circumstances. we're committed to fostering an inclusive environment where everyone can thrive.

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e. g. , password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e. g. , L2, L3) as per SLAs.

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Primary Duties/Responsibilities : Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for. Demonstrate and deliver excellent service to all clients at all times. Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis. Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base. Assist when instructed to deliver our BR obligations. When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Active contribution in streamlining existing CX Asset Management Process. Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc Remote support to client. Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations Hands-on experience with Ticketing tool and Inventory management (ServiceNow) Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc Complete printer support to users Formal Education : Formal college degree or equivalent experience. MCSE grade or equivalent experience, preferred. Work Experience : Specialist experience in a business partners facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment. Should possess Asset management company IT experience 5+ years experience in a desktop support role or equivalent technical role. Knowledge/ Abilities : Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating systems, Smart devices, Microsoft Applications and Network Fundamentals. Should show highest availability and active contribution in the current working model Fundamentals on Mac devices and Operating Systems Network and Telephony patching experience. Basic Audio Visual experience Leadership and coaching skills. Subject Matter Expert in at least one desktop support related discipline. Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery. Demonstrate commitment and ability to provide exceptional service to internal clients, at all levels. Knowledge of ITIL V3 Foundation. Excellent communication skills with the ability to understand and converse in English. Self motivated, enthusiastic, approachable and people orientated. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we'respect each other s identities, lives, health, and we'll-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. What s in it for you Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day About Invesco: https://www. invesco. com/corporate/en/home. html About our Culture: https://www. invesco. com / corporate / en / about-us / our-culture. html About our DI policy: https://www. invesco. com / corporate / en / our-commitments / diversity-and-inclusion. html About our CR program: https://www. invesco. com / corporate / en / our-commitments / corporate-responsibility. html Apply for the role @ Invesco Careers : https://careers. invesco. com/india/ As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Primary Duties/Responsibilities : Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for. Demonstrate and deliver excellent service to all clients at all times. Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis. Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base. Assist when instructed to deliver our BR obligations. When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Active contribution in streamlining existing CX Asset Management Process. Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc Remote support to client. Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations Hands-on experience with Ticketing tool and Inventory management (ServiceNow) Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc Complete printer support to users Formal Education : Formal college degree or equivalent experience. MCSE grade or equivalent experience, preferred. Work Experience : Specialist experience in a business partners facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment. Should possess Asset management company IT experience 5+ years experience in a desktop support role or equivalent technical role. Knowledge/ Abilities : Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating systems, Smart devices, Microsoft Applications and Network Fundamentals. Should show highest availability and active contribution in the current working model Fundamentals on Mac devices and Operating Systems Network and Telephony patching experience. Basic Audio Visual experience Leadership and coaching skills. Subject Matter Expert in at least one desktop support related discipline. Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery. Demonstrate commitment and ability to provide exceptional service to internal clients, at all levels. Knowledge of ITIL V3 Foundation. Excellent communication skills with the ability to understand and converse in English. Self motivated, enthusiastic, approachable and people orientated. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we'respect each other s identities, lives, health, and we'll-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. What s in it for you Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day About Invesco: https://www. invesco. com/corporate/en/home. html About our Culture: https://www. invesco. com / corporate / en / about-us / our-culture. html About our DI policy: https://www. invesco. com / corporate / en / our-commitments / diversity-and-inclusion. html About our CR program: https://www. invesco. com / corporate / en / our-commitments / corporate-responsibility. html Apply for the role @ Invesco Careers : https://careers. invesco. com/india/

HRIS Team s job is to manage, maintain, and improve Human Resources Information System Workday implementation at Cloud Software Group. We are responsible for data integrity, and system enhancements to support HR and business needs. Job Description/Responsibilities: Applicant should have 4+ years of hands-on working experience with HR Workday modules Core HCM, Absence, Time Tracking, Expense, Payroll. Working knowledge of creating calculated fields and advance reports. Responsibility includes identifying opportunities for continuous process improvements, configuration of HR system to meet specific business needs, and implementing new features or functionalities. Responsible for improving upon existing processes and HR systems using significant conceptualizing, reasoning and interpretation. Subject matter expert in HRIS software Workday, and related technologies. Works independently under limited supervision. Job required to work with HR professionals, IT staff, and other stakeholders to ensure the HRIS is effectively integrated into the organization. Have strong Can do mind set and keep up with constant changes in HR technology space. Requires ability to communicate with cross functional stakeholders regarding HRIS project delivery. May have responsibility for communicating with parties external to the organization (e. g. , customers, vendors, etc ). Works to influence parties within and outside of the HRIS job function at an operational level regarding policies, practices and procedures. Support HR operations L2/L3 ticketing queue. Review and share new workday features for implementation. Required Experience/Skills: Experienced professional position. Works under limited supervision and problems are moderately complex. Responsible for providing coaching, guidance, and training to others in job area. Requires advanced knowledge of job area typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a masters degree with 3 years. Candidate with Workday certifications are preferred.

Daily walk through of buildings and grounds, including critical areas, i. e. , IDF rooms to ensure everything is functioning properly Proactively utilize the Facilities Service Desk ticketing system for work orders, responding to requests and completing tasks in a timely manner. Maintain adequate inventory of stock materials. Provide adequate information to facilities coordinator to prepare / submits purchase orders requests Assist Lead Facility Manager to coordinate with the landlord team for the common area maintenance. General maintenance responsibilities including but not limited to: Light bulb / re-lamping efforts Patch hole in wall / painting Fix/replace loose carpet tiles Spot custodial services in common areas and conference rooms Hang signs in hallway / conference rooms / cafeteria / etc Work with fire extinguishers service vendor Ensure fire extinguishers are inspected regularly and ensure they are maintained to code. Coordination with cross functional teams and other BUs for their meetings, events and town hall meetings with respect to engineering service. Assist Lead Facility Manager with small fit-out and facility upgradation works Vendor Management Liaise with all service vendors under Facilities auspices, such as janitorial, grounds, waste management engineering services. Coordinate the activities of contractors working within the building; confirm vendors have completed their work to the required specifications. Alert management of building discrepancies. Maintain service maintenance reports. Oversee service provider preventative maintenance/repairs of electrical, mechanical, and plumbing systems to ensure equipment is installed to local and Federal codes. Sign for all furniture received and provide copies of packing slips in a timely manner, and verify all receivables to ensure complete orders and notify management immediately if the order is not complete or any items are damaged Building Systems Perform daily maintenance checks on systems to ensure equipment is running efficiently to maintain or reduce costs. Test equipment, locate, diagnose faults, reset when available. Alert FM and HVAC vendor for repairs. Notify management in advance of any repair-related interruptions Respond to mechanical and general maintenance service-calls and in-house repairs throughout facility and grounds, including unexpected failures to chillers, air compressors, plumbing, electrical issues, etc Adjust temperatures and work resolve AC issues in-house Periodically activate backup systems and ensure generators are operational To coordinate with Soft services Team on general upkeep of the office premises , to coordinate with the security team on securing the premises, Maintains records/ reports of work performed. Additional projects as assigned by management. Required Experience/Skills: Ideally 5 years in Facilities / Workplace maintenance role in a fast paced office environment Commitment to safety excellence, demonstrate behaviors that drive safety. Maintain technical proficiency, industry knowledge with experience in building systems Ability to read and understand blueprints and inspect buildings structures to determine the need for repairs or renovations. Excellent written and oral communications, problem-solving skills and strong customer orientation. Demonstrates the proper use and care of tools and instruments, giving hands-on instruction in basic maintenance. Availability to be on-call for emergencies, repairs and facilities services in emergencies and as needed Must be able to work with a team of other professionals, including engineers, electricians, plumbers and other maintenance staff. Proficient in Google Workspace we'll organized and efficient in scheduling planning Optional Experience/Skills: additional languages

This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. you'll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects , collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility. Key Responsibilities JIRA Service Management Configuration & Development Design and configure JSM projects, request types, SLAs, and workflows. Create dynamic forms with conditional logic and custom field behavior. Build customer-friendly portals and help centers for support ticketing. Develop custom dashboards and queues for support teams. Automation & Integration Implement complex automation rules using ScriptRunner and native JIRA automation. Integrate JIRA with tools such as Microsoft Teams , Azure DevOps , Confluence , Azure AD , etc Automate processes like ticket assignment, notifications, and escalations. JIRA Project Management Create and manage JIRA Software and Work Management projects for IT, development, and business teams. Configure boards (Scrum/Kanban), epics, stories, and task hierarchies. Maintain governance standards: templates, permissions, naming conventions. Enable agile best practices: sprint tracking, backlog grooming, and reporting. Administration & Governance Manage user roles, permissions, and license allocations. Perform regular audits and health checks; ensure platform hygiene. Maintain comprehensive documentation of all configurations and changes. Stakeholder Collaboration Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering. Train users, leads, and stakeholders on dashboards, filters, reports, and best practices. Act as the subject matter expert for JIRA-related problem-solving and process optimization. Required Skills & Qualifications 4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center) 2+ years of experience in JIRA Project Management (Software or Business) Strong expertise in configuring workflows , automations , custom fields , permissions Proficiency in JQL , ScriptRunner , and integration using REST APIs Experience setting up agile boards (Scrum/Kanban) and managing project structures Familiarity with ITIL/ITSM frameworks and Agile methodology Excellent stakeholder communication, problem-solving, and documentation skills Preferred (Nice to Have) Atlassian Certifications (ACP-120, ACP-610, ACP-620) Experience with Confluence , Bitbucket , Azure DevOps , or Jenkins Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy) Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture Experience conducting user training or leading JIRA adoption initiatives Why Join Us Opportunity to work with a leading global technology solutions provider Remote flexibility while supporting enterprise-grade platforms Exposure to cross-functional projects across ITSM, DevOps, and business domains Collaborative work culture with a performance-driven environment

Application DevOps Engineer - SSO10168 A2A Risk Solutions builds products and services powered by payments data. By combining data science technique with an intimate knowledge of payments data we develop solutions that will improve outcomes for people, businesses and economies. Operating globally, we craft bespoke algorithms that help our clients gain an understanding of the behaviour that drives their business. As part of a team you and will be responsible for the day to day operations of the A2A RS product portfolio, building automatic systems to support the monitoring and operation of our services. You will work with a wider team of analysts, data scientists and technologists, designing systems alongside these teams that ensure the efficacy and efficiency of our products. # Role Reporting to the Director of A2A RS Operations, you will: * Build automatic monitoring tools for complex, data science based microservice deployments. Ensure that our models are continuing to detect fraud and money laundering as they should, predict the future capably, and generate the right economic insights. * Working with our Data Scientists to collect data and train models to enhance our services accuracy and reduce unnecessary alerts. * Working with our Engineers, seek to develop a self-healing and resilient set of microservices, promoting good operational principles during our research, design, and development phases. * Engage with current and future technology stacks, in the UK and internationally. * Utilise Incident Management processes, automating as much as possible and integrating with Mastercards ticketing systems. * Communicate with both internal stakeholders and collaborators, as well as with technical and business functions within our clients. # All About You Your passion is in building robust, smooth running services to solve real, pressing problems in the financial services sector. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are excited by new technology and new approaches to development, and are keen to promote their use in an enterprise setting. You are detail oriented, and dont mind getting your head down writing or reviewing code. You are happy to be on-call, though you aim to contribute to our software in such a way as to limit or even remove the need for anyone to be on-call. * You have 1 or more years worth of demonstrable experience in software development, data science, devops, operations or a related discipline. * You are comfortable communicating with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. * You are a confident software developer, and can write (or are happy to learn) Python and Go. * You have a firm grasp of traditional data warehousing, can write SQL, and can optimise the use of a large relational database. * You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores.

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Primary Duties/Responsibilities : Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for. Demonstrate and deliver excellent service to all clients at all times. Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc. This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis. Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base. Assist when instructed to deliver our BR obligations. When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Active contribution in streamlining existing CX Asset Management Process. Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc. Remote support to client. Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations Hands-on experience with Ticketing tool and Inventory management (ServiceNow) Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc. Complete printer support to users Formal Education : Formal college degree or equivalent experience. MCSE grade or equivalent experience, preferred. Work Experience : Specialist experience in a business partners facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment. Should possess Asset management company IT experience 5+ years experience in a desktop support role or equivalent technical role. Knowledge/ Abilities : Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating systems, Smart devices, Microsoft Applications and Network Fundamentals. Should show highest availability and active contribution in the current working model Fundamentals on Mac devices and Operating Systems Network and Telephony patching experience. Basic Audio Visual experience Leadership and coaching skills. Subject Matter Expert in at least one desktop support related discipline. Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery. Demonstrate commitment and ability to provide exceptional service to internal clients, at all levels. Knowledge of ITIL V3 Foundation. Excellent communication skills with the ability to understand and converse in English. Self motivated, enthusiastic, approachable and people orientated. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https: / / www.invesco.com / corporate / en / home.html About our Culture: https: / / www.invesco.com / corporate / en / about-us / our-culture.html About our D&I policy: https: / / www.invesco.com / corporate / en / our-commitments / diversity-and-inclusion.html About our CR program: https: / / www.invesco.com / corporate / en / our-commitments / corporate-responsibility.html Apply for the role @ Invesco Careers : https: / / careers.invesco.com / india /

JD for Desktop Support Engineer. Key Responsibilities: Provide Level 1 and Level 2 technical support to end users onsite and remotely. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals. Install, configure, and maintain operating systems (Windows/Mac/Linux) and applications. Handle Active Directory tasks like user creation, password resets, group memberships, and access rights. Perform system imaging, backups, patch management, and antivirus updates. Collaborate with other IT teams to escalate complex issues and implement system improvements. Maintain inventory of IT assets and manage hardware/software procurement and lifecycle. Set up and support video conferencing, VPN access, and remote desktop tools. Document support requests, resolutions, and technical procedures using a ticketing system (e.g., ServiceNow, Jira, or Zendesk). Ensure IT security compliance and support data privacy policies.

Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external users. Use Postman and similar tools to test, debug, and validate API requests and responses. Investigate application issues across frontend, backend, and API layers. Monitor application performance and health using tools such as logs, dashboards, and alerts. Collaborate with development and QA teams to troubleshoot bugs and escalate critical issues. Analyze logs and trace errors to pinpoint the root cause of issues. Maintain and update support documentation, FAQs, and knowledge base articles. Assist in deploying application updates and hotfixes, and validate post-deployment stability. Work with ticketing systems (e.g., JIRA, ServiceNow) to manage issue lifecycle and ensure timely resolution. Contribute to continuous improvement by identifying recurring issues and proposing automation or process changes.

Technical Support Engineer Provide basic technical support for desktops, laptops, and printers. Assist in OS installation, software updates, and basic network configurations. Perform routine maintenance checks and upgrades. Troubleshoot and resolve hardware and software issues with guidance. Manage installation and configuration of IT equipment for new joiners. Maintain asset inventory records for IT hardware. Provide timely support through ticketing systems or email/phone. Escalate complex issues to senior engineers or team lead

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI Data Center sites and be part of Shift ROTAs to cover 24x7 Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures. Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment. Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis. Basic knowledge of datacenter design, including electrical and cooling plant & operations Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them. Solid knowledge of datacenter design, including electrical and cooling plant & operation Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis. Prioritizes work based on severity, identifies and provides remediation feedback in defined processes. Good level of spoken English language is required.

Number of Openings 1 ECMS ID in sourcing stage 531133 Assignment Duration 6 Total Yrs. of Experience 8+ years Relevant Yrs. of experience 8+ years Detailed JD (Roles and Responsibilities) A competent professional having over 8+ years of IT industry experience as a Technical Developer JD Edwards Enterprise One with an exposure in wide Variety of projects. Expertise in development of Reports, Form Design Aid, Table Design Aid, Business View Design Aid, UDC, Financial Reports, Interfaces, Named Event Rules, C-Business Functions, Business Intelligence, Autotask Ticketing tool, Service Now, Remedy and One view Reporting, Orchestration Tool. Strong exp and knowledge of the JD Edwards Enterprise One Technical Foundation tools. Extensive experience on interfaces to exchange data to/from JDE to/from third party tools. E1 application troubleshooting and problem-solving techniques. Menu creation, Menu filtering and Menu promotion. Debugging in JDE (JDE Debug and troubleshooting process). Dedicated and Hard/Smart Working with a passion for perfection and excellence. Quickly adaptable to new technologies and highly self-motivated. Good understanding of Software Development Methodology and Business Standards. Quick learner and excellent team player having ability to meet tight deadlines and work under pressure. Highly self-motivated and able to set effective priorities to achieve immediate & long-term goals and meet project & operational deadlines. Support the business with all phases of the Project Life Cycle, including postproduction support and ongoing maintenance with JD Edwards Enterprise One all versions (9.0/9.1/9.2). Define project scope and measures need of requirements. Utilize experience using enterprise-wide requirements definition, management systems and methodologies. Assesses the impact of current business processes on users and stakeholders. Mandatory skills JDE developers Technical Developer JD Edwards Enterprise Desired/ Secondary skills Good client communication skills and good team player. Domain JDE Proposed Vendor Rate from ECMS ID (Visible to the user/ requestor) 10073 INR Per day Max Vendor Rate in INR Per Day (Currency in relevance to work location) 12500 INR Per day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews and feedback etc. saurabh.agrawal03 Work Location given in ECMS ID Anywhere in India Is it complete WFO or Hybrid model (specify the days) Hybrid BG Check (Post or Pre onboarding) Post Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO UK Shift - 2:30 PM to 11:30 PM IST

The Roles and Responsibilities: Manage overall Banking Operations BAU functions including but not limited to terminal procurement and management for merchants. Building expertise to solve conflicting rules and payment failures through smarter routing Managing ongoing regulatory expectations with precision. Structuring testing based terminal enablement that can reduce our payment failures Strategic approach to establish process and system design for tracking all terminal requests to reach the end state. Work closely with banks to constantly improve delivery standards TAT Management for tickets raised by internal customers Ensure there is no disruption of payment acceptance for Bank s merchants Monitor processes for identifying early signs needing correction or support Identify new requirements and get required support Process documentation & Automation Internal and external stakeholder management Own & execute end to end queries internally, cross-functionally & with our banking partners Understand and work towards teams/organizations objectives Take on new/additional processes for back-end operations involving interaction with bank partners Desired Skills and Experience: 8+ years of experience in Payments/Banking/Financial Services of which minimum 5 years should have been spent managing people Experience in Payments business Strong verbal and written communication skills, good executive presence Process orientation, quality focused mindset Obsession with customer happiness Comfort with using technology tools, including Google docs/sheets, ticketing systems etc, and comfort with data Self motivated and result oriented Collaborative mindset, ability to energize the team and work with cross functional peers Ability to manage internal and external stakeholders effectively

About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U S, Middle East, ASEAN, ANZ, and South Africa Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius About LeadSquared:One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U S, Middle East, ASEAN, ANZ, and South Africa Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusEngineering @ LeadSquaredAt LeadSquared, we like being up to date with the latest technology and utilize the trending tech stacks to build our product By joining the engineering team, you get to work first-hand with the latest web and mobile technologies and solve the challenges of scale, performance, security, and cost optimization Our goal is to build the best SaaS platform for sales execution in the industry and what better place than LeadSquared for an exciting career?About Service Cloud:We are working on a new product idea The mission of this project is to create a world-class customer experience software platform that helps businesses understand their customers better so they can retain and grow them This fits very well in the long-term goal of our business to drive the complete revenue acquisition, retention, and growth process The cornerstone of this CX platform would be the ability is to ingest all feedback across ticketing, emails, social media, phone calls, zoom calls, surveys etc , and derive insights & action items through natural language processing and text analysis Responsibilities As part of the team, you will work on Building low latency, high availability, and scalable platform Create, enhance, and maintain Services (REST/GraphQL) Implement high performance, reliable and scalable services leveraging application-appropriate persistence systems, such as SQL/NoSQL Databases Ensure the quality, performance, robustness, and scalability of the services implemented Automation of functional, performance test cases, build and deployment processes Support the production instances by providing timely resolution of application, performance, systems, and infrastructure incidents Skillset: 3 to 4 years of overall software engineering experience in building applications using Java Experience in building cloud-native applications (AWS) Experience in building Microservices (Micronaut, Quarkus, Spring Boot), distributed applications and low-latency systems Knowledge of NoSQL Databases, Event Brokers (Kafka), API Gateway, FaaS (Lambdas) will be an added advantage Why Should You Apply?Fast paced environmentAccelerated Growth & RewardsEasily approachable managementWork with the best minds and industry leadersFlexible work timingsInterested?If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared

Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RI s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Must-have Qualifications, Skills & Experience Technical background i.e. BE/B.tech/MBA (IT) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset. Share this Job About CloudKeeper CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud. A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner. Years in Business Speak with our advisors to learn how you can take control of your Cloud Cost

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Care Tech Specialist - ToastNow, youll be the hero of our customers day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat. Our customers are at the heart of everything we do. Youll use your problem-solving skills and friendly approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, youre eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. As a Customer Care Tech Specialist, you will: (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly whats going on. Ability to communicate complex technical information efficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll. Conduct Toast procedures to escalate and coordinate the customer response per Toast values. Do you have the right ingredients*? (Requirements) A minimum of 3 year Bachelor s degree in any area, or any other related discipline 2-4 years of experience in a tech support role, troubleshooting software and/or hardware issues Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. Strong written communication and typing skills. Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers. You can handle your workload and prioritize tasks effectively, even when things get busy. You enjoy collaborating with others and fostering a positive work environment! Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Operational Hours Candidates must be available to work on-site for the full 6-week training period. Following training, the role transitions to a hybrid schedule, requiring 3 days in the office and 2 days working from home. To ensure a seamless learning experience, we require full attendance during the training period. Open to rotational shifts that may include weekends, holidays and nights Hybrid, Bangalore | 5 day working (Rotational in days & time) Open for flexible Night Shift - 6 PM - 12:30 PM IST If selected, you would be assigned to any of these shifts Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity s biggest challenges. Since we began more than a century ago, this has been our guide. It s how weve gotten so far. And it s how well impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We re here to better our world with biology. Main tasks: Internal support of the Salesforce platform incl. trouble shooting and root cause analysis (access, incidents, change requests) External support of digital customer facing tools (access, incidents, change requests) Communication to internal and external users on changes and incidents in collaboration with stakeholders in CxT Training of Salesforce super users Project support Other tasks: Stakeholder management Data analysis and dashboarding Conduct user acceptance testing (UAT) and collect feedback Key stakeholders: You will be collaborating closely with the Salesforce process owners in CxT and in the business as well as the Salesforce Development team. You will be supporting both internal and external users and working closely with both groups. Industrial/technical background: Thorough experience with Salesforce is required. This can be in a role as Admin or Business Analyst. Internal applicants in a role as Process Owner, very skilled super user or similar will also be considered. Experience in supporting user through ticketing system is preferred. Experience with communicating with both internal and external users on changes and incidents is required. Expected educational background & years of experience from a similar position: Relevant bachelor s degree and a strong interest in information technology and business processes. Relevant professional skills: Salesforce experience (needed) ServiceNow experience (preferred) JIRA experience (preferred) Good analytical skills and knowledge of Salesforce reporting elements & PowerBI (preferred) Years of relevant experience: 5-8 years Language requirements and proficiency level: Fluent in English, both written and spoken Fluent in Chinese (for the position in China) and Spanish (for the position in Mexico) Personal/behavioral skills The ideal candidate is adaptable, detail-oriented, and skilled in managing both internal and external interactions. It is important that the candidate thrive in a collaborative environment and are dedicated to drive user satisfaction. You should be ready to take the lead and take ownership of tasks and work independently. Team description: You will be a vital part of the Salesforce Service & Support team that acts as the frontline experts for internal and external users of our Salesforce platform, including customer-facing applications. While not responsible for driving adoption, the team provides training and updates to enable those who do. They ensure a two-way flow of information, converting feedback into actionable Salesforce development and supporting the implementation of new changes. The Salesforce Service & Support team is part of the wider Commercial Excellence & Digital Transformation team (CxT) in Novonesis, where our mission is to establish the best company for customers to buy from and the best for employees to sell for. We achieve this by harnessing advanced digital technologies, actionable insights, and efficient processes to provide outstanding customer and user experiences. As part of the CxT, you will have the chance to continually enhance your skills, explore innovative technologies, and make a significant impact. The CxT team is composed of passionate, specialized, and inquisitive individuals dedicated to transforming Novonesis into a leading, data-driven, customer-centric powerhouse. What is the way of working ? On-site (with as possibility for hybrid as per local policy) Are there any travel requirements? Yes, 1-2 weeks per year travel related to team activities Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com Not the right fit for you? Even if this job isnt the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away. Stay alert: Avoid recruitment scams At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following: Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. Novonesis does not make employment offers without conducting interviews with candidates. If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

Technical Troubleshooting & Resolution: Diagnose and resolve technical issues related to macOS operating systems, Apple hardware (MacBooks, iMacs, Mac Pros, etc.), peripherals, and common software applications. Provide support for network connectivity issues (Wi-Fi, VPN, wired connections) specific to macOS devices. Troubleshoot printing, scanning, and other peripheral-related problems. Address user account issues, password resets, and access problems. Perform remote and in-person troubleshooting as needed. System Installation, Configuration & Maintenance: Install, configure, and upgrade macOS, software applications, and drivers. Deploy and manage Mac desktops and laptops using Mobile Device Management (MDM) solutions (e.g., JAMF). Perform routine maintenance tasks such as system updates, patch management, antivirus scans, and backups. Ensure compliance with security protocols and best practices on Mac devices. Conduct hardware diagnostics and coordinate repairs or replacements when necessary. User Support & Training: Provide timely and effective technical assistance to end-users via various channels (phone, email, chat, ticketing system, in-person). Guide users with clear, step-by-step instructions on how to use macOS features, applications, and devices. Develop and maintain user guides, FAQs, and knowledge base articles to facilitate self-service and enhance user productivity. Educate users on new services, applications, and security best practices. Device Management & Inventory: Administer and manage MDM solutions for Mac device enrollment, policy enforcement, security compliance, and application deployment. Maintain accurate records of hardware and software inventory, including deployment, refresh, and retirement. Coordinate equipment procurement and replacement processes to meet user requirements. Collaboration & Documentation: Escalate complex or unresolved issues to higher-tier support teams or vendors as necessary, ensuring timely resolution. Collaborate with other IT teams (e.g., network administrators, system administrators, cybersecurity specialists) to address complex technical issues and implement IT projects. Document all support interactions, troubleshooting steps, and resolutions in a ticketing system. Contribute to the continuous improvement of support processes and procedures. EXPERIENCE 3-4.5 Years SKILLS Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Mac Desktop, Infrastructure Support, System Administrator, AD DC DHCP DNS, Infrastructure Support L1, Managed Services-L1 Support, Computer Fundamentals