2006 Ticketing Jobs - Page 37

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=1 to 4 , jd= Job Role Tech Support Analyst Job Location Noida Job Type FTE JD Job TitleTech Support Analyst DepartmentProduction Support LocationNoida Work ModeHybrid Shift TimingRotational Shifts Experience Required1–4 years About ApptadApptad Technologies is a leading provider of IT Services and Consulting, and cutting-edge digital products across both private and government sectors. As a fast-growing, data-driven organization, we believe in empowering people and processes to drive exceptional results. Join a high-performance team dedicated to innovation, operational excellence, and customer success. Job Summary We are seeking a proactive and technically skilled Tech Support Analyst to join our Production Support team. This role involves monitoring and resolving application-level issues in a live production environment, working closely with internal teams to ensure 24x7 system uptime and performance. If youre passionate about troubleshooting, SQL, and working in dynamic, real-time environments—this role is for you. Key Responsibilities • Monitor production systems and respond to alerts, incidents, and service requests in real-time • Diagnose and resolve technical application issues related to databases, backend processes, or user interface errors • Use SQL to investigate data-level issues and troubleshoot database-driven applications • Collaborate with development and QA teams to escalate, document, and resolve application bugs • Log, track, and close incidents using internal ticketing systems (e.g., JIRA, ServiceNow, etc.) • Follow standard operating procedures for escalation, documentation, and recovery • Support deployment and release activities, as needed • Participate in shift rotations. Must-Have – Qualifications & Skills • Bachelors degree in Computer Science, IT, or a related field • Basic experience with Structured Query Language (SQL) • Basic knowledge of Java, .NET, HTML, or similar programming languages • Familiarity with standard IT hardware and troubleshooting tools • Basic understanding of incident & change management • Good analytical, problem-solving, and excellent communication skills • 1+ years of experience in application or production support. Good-to-Have – Qualifications & Skills • Basic experience with Structured Query Language (SQL) • Basic knowledge of Java, .NET, HTML, or similar programming languages • 1+ years of experience in application or production support Why Join Us • Opportunity to work on critical, high-visibility systems that impact real-time operations • Be part of a collaborative team that thrives under pressure and delivers excellence 24x7 • Gain hands-on exposure to enterprise-scale systems and global support operations, Title=Production Support - SQL, ref=6566169

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=1 to 4 , jd=We are seeking a proactive and technically skilled Tech Support Analyst to join our Production Support team. This role involves monitoring and resolving application-level issues in a live production environment, working closely with internal teams to ensure 24x7 system uptime and performance. If youre passionate about troubleshooting, SQL, and working in dynamic, real-time environments—this role is for you. Key Responsibilities • Monitor production systems and respond to alerts, incidents, and service requests in real-time • Diagnose and resolve technical application issues related to databases, backend processes, or user interface errors • Use SQL to investigate data-level issues and troubleshoot database-driven applications • Collaborate with development and QA teams to escalate, document, and resolve application bugs • Log, track, and close incidents using internal ticketing systems (e.g., JIRA, ServiceNow, etc.) • Follow standard operating procedures for escalation, documentation, and recovery • Support deployment and release activities, as needed • Participate in shift rotations. Must-Have – Qualifications & Skills • Bachelors degree in Computer Science, IT, or a related field • Basic experience with Structured Query Language (SQL) • Basic knowledge of Java, .NET, HTML, or similar programming languages • Familiarity with standard IT hardware and troubleshooting tools • Basic understanding of incident & change management • Good analytical, problem-solving, and excellent communication skills • 1+ years of experience in application or production support, Title=Technical Support Engineer, ref=6566175

We are seeking a dynamic and customer-focused Travel Consultant to join our team. In this role, you will be responsible for creating personalized travel experiences for clients by understanding their needs, offering expert advice, and booking complete travel itineraries. You will assist clients with domestic and international travel planning, including flights, hotels, transportation, tours, and travel insurance.

Job Title: Lead Business Development About Swiggy Scenes Swiggy Scenes is a fast-growing vertical focused on curating the best of dining, live events, and exclusive experiences across India From themed nights to chef's specials, Swiggy Scenes is designed to bring premium restaurant events and high-energy nightlife directly to our users' fingertips We partner with restaurants, bars, cafes, and event organizers to build unforgettable moments across top cities Role Summary As a Lead Business Development & IP, you will be responsible for building and scaling the supply base of restaurants and venues hosting events on Swiggy Scenes Additionally, you will conceptualize and execute IP-led formats (e g , Swiggy Curated Nights, Chef Specials, Seasonal Concepts) in collaboration with internal stakeholders and external partners You will play a leadership role in ensuring supply innovation, partner performance, and a compelling consumer-facing calendar of events Note: You are supposed to to work same Key Responsibilities Identify and onboard high-potential restaurants, bars, and venues with strong event and experiential offerings Drive city-level supply expansion by curating a pipeline of upcoming restaurant events and nightlife experiences Ensure partner readiness with complete listing hygiene (visuals, pricing, logistics, terms) Develop and scale owned IPs for Swiggy Scenes including seasonal campaigns, experience nights, and thematic dining formats Collaborate with the marketing and creative teams for branding, promotions, and on-ground execution Manage and grow relationships with top restaurant partners to ensure exclusive listings, upsell opportunities, and sustained partner engagement Conduct business reviews, performance tracking, and strategic input sessions with key accounts Key Qualification And Skills Experience: 2-5 years in event partnerships, F&B sales, hospitality, or account management Industry Knowledge: Prior experience in the food industry (restaurants, nightlife, or event ticketing is a plus) Strong negotiation and persuasion skills to onboard top-tier partners Ability to manage multiple accounts and projects simultaneously Comfortable with data tracking, reporting, and partner performance analysis High energy, problem-solving mindset, and ability to work under pressure "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"

Apply Now Job Title Business Analyst Global Analytic | Vonage | Billable Job Description We are currently looking for a Business Analyst, who is able to connect business and commercial logic to define a plan and lead its execution to increase profitability The candidate will also be responsible for bringing together various teams (Ops, Sales, Pricing, Carrier, Product) to gather information related to our cost base, and agree on action plans Your contribution will be essential to safeguard and improve the profitability of our business You will Ensure complete ownership of the usage based commercial flow, including scoping and delivering cost impact analysis, defining commercial recommendations, working with key stakeholders including Routing and Carrier to ensure accuracy and completeness of inputs, liaising with the Deal desk team and CMT for implementation and responding to any queries in a timely manner Utilising Excel, Tableau BI and SQL queries to investigate and analyse data to provide insight, identify variances and anomalies and identify actions to improve business performance Look to further improve the existing cost monitoring processes and further automation to increase internal efficiency Location: IND Pune Amar Tech Centre S No 30/4A 1 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Department: Events & Activation Candidates : Graduate with experience of 2-4 years in client servicing with focus on Events,Promotions and activation Strong practice in Concept Selling Exceptional Client Relationship skills Well Networked in the Industry Solid Presentation skills Job Summary Client servicing & Business Development : Pitch to new clients and generate business from them Service existing accounts Meet the client to attain a clear understanding on the idea and close the brief. Coordinate with Creative & Operations team Receive the Cost Sheet from Production. Check every element of the costing & ensure that this cost sheet contains all elements as laid out in the presentation. Meet the client along and close the brief. Client Satisfaction & retention Ability to upsell Responsibilties Coordinate with all stakeholders involved in the activity to ensure the delivery of creatives, art work, set design and all other elements of the activity. Oversee the overall production quality of the activity. Ensure the delivery of all promises to the client. Resolve all client queries Ensure closure of payment advice (PA) in co ordination with production. Check the PA made by Production Send the PA to MIS team for an Invoice to be generated. Send an Invoice to the Client Send timely reports to the management.

Handle leads from social media and advertisements. Build strong client relationships and ensure timely follow-ups. Present travel options to clients, matching their preferences and budget. Close deals and meet sales targets. Stay informed about travel trends, destination information, and travel regulations. Handle travel-related issues and provide solutions to clients. Provide exceptional customer service and build long-term client relationships. Assist clients with travel insurance and other travel-related services. Promote travel packages and special offers to clients. Adhere to company scripts and guidelines during calls Maintaining desired conversion rate to achieve the sales targets Excellent communication skills in English. Experience 0 - 6 Years Industry Sales & Marketing Business Development Telecaller Qualification B.A, B.B.A, B.C.A, B.Com, M.A, M.B.A/PGDM Key Skills Travel Sales Travel Sales Consultant Travel Booking Tours Travel Travel Agency Sales Ticket Booking

Customer Service - graduate with 6 months experience in travel - UG with 1 year of experience in travel - Customer service - 5 Days working - Rotational shifts and week offs Salary up to 40,000 CTC/Month HR Mehak-9650005227 HR Ridhi- 81782 80056

Roles & Responsibility Coordinating events/project development and setup. Communicating with external (customers and vendors) and internal(colleagues) stakeholders Conduct site surveys and quality control checks Planning of events/projects Sourcing for event suppliers and venues and provide onsite event coordination Oversee project timelines. Itinerary planning, reservations and booking of tickets. Certain administrative work will be expected. Other ad-hoc duties as assigned. Requirements Bachelors Degree or Diploma in related field Excellent communication skills both verbal and written; and good work flow planning and organization skill is preferable. Experience in MICE and events will be an advantage Ability to engage effectively with senior executives, top management personnel from the industry Superior research and analytical skills with a creative slant Ability to support sales by building networks and relationships with clients, speakers, the media, associates, partners, third parties and other intermediaries and potential clients of the Company.

Candidates : Graduate with experience of 4-6 years in client servicing with focus on Events,Promotions and activation Strong practice in Concept Selling Exceptional Client Relationship skills Well Networked in the Industry Solid Presentation skills Job Summary Client servicing & Business Development : Pitch to new clients and generate business from them Service existing accounts Meet the client to attain a clear understanding on the idea and close the brief. Coordinate with Creative & Operations team Receive the Cost Sheet from Production. Check every element of the costing & ensure that this cost sheet contains all elements as laid out in the presentation. Meet the client along and close the brief. Client Satisfaction & retention Ability to upsell Work Requisites : Coordinate with all stakeholders involved in the activity to ensure the delivery of creatives, art work, set design and all other elements of the activity. Oversee the overall production quality of the activity. Ensure the delivery of all promises to the client. Resolve all client queries Ensure closure of payment advice (PA) in co ordination with production. Check the PA made by Production Send the PA to MIS team for an Invoice to be generated. Send an Invoice to the Client Send timely reports to the management

As an Operations Manager for our Machines Manufacturing Company located in Gurgaon, you will play a pivotal role in ensuring the seamless coordination of our operations with clients, corporate institutions, and railway authorities. Your responsibilities will involve managing the day-to-day operations, 1 coordinating with various stakeholders, and handling significant touring commitments. Key Responsibilities: . Client and Corporate Coordination: - Act as the primary point of contact for clients and corporate institutions. - Coordinate with clients to understand their requirements and ensure efficient service delivery. - Build and maintain strong relationships with corporate clients. . Railway Authorities Liaison: - Establish and maintain communication with railway authorities to facilitate project approvals and adherence to railway standards. - Ensure that all projects and products comply with relevant railway regulations. . Operational Oversight: - Oversee and manage the day-to-day operations of the manufacturing company. - Ensure production and delivery schedules are met in a timely and cost- effective manner. . Quality Control: .- Implement and maintain quality control procedures to meet or exceed industry standards and client expectations. - Conduct regular quality checks and audits to ensure consistency and compliance. Touring: - Be prepared for frequent traveling to meet clients, visit corporate institutions, and coordinate with railway authorities as needed. - Ensure that projects are executed according to plan.

Network Operations Responsibilities Monitor network systems, servers, and telecommunications infrastructure continuously (24/7) to ensure optimal performance and uptime. Detect, diagnose, and resolve network incidents and service interruptions promptly to minimize impact. Escalate complex or critical issues to Tier II/III support teams or appropriate departments for advanced troubleshooting. Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system for tracking and knowledge sharing. Perform routine maintenance tasks including system updates, patch management, and health checks to maintain system integrity. Collaborate effectively with internal teams and external vendors to facilitate timely issue resolution and service continuity. Adhere to established Standard Operating Procedures (SOPs) and actively participate in process improvements to enhance operational efficiency. Support the configuration, deployment, and ongoing maintenance of network devices such as routers, switches, firewalls, and related infrastructure.

Network Operations Responsibilities Monitor network systems, servers, and telecommunications infrastructure continuously (24/7) to ensure optimal performance and uptime. Detect, diagnose, and resolve network incidents and service interruptions promptly to minimize impact. Escalate complex or critical issues to Tier II/III support teams or appropriate departments for advanced troubleshooting. Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system for tracking and knowledge sharing. Perform routine maintenance tasks including system updates, patch management, and health checks to maintain system integrity. Collaborate effectively with internal teams and external vendors to facilitate timely issue resolution and service continuity. Adhere to established Standard Operating Procedures (SOPs) and actively participate in process improvements to enhance operational efficiency. Support the configuration, deployment, and ongoing maintenance of network devices such as routers, switches, firewalls, and related infrastructure.

Network Operations Responsibilities Monitor network systems, servers, and telecommunications infrastructure continuously (24/7) to ensure optimal performance and uptime. Detect, diagnose, and resolve network incidents and service interruptions promptly to minimize impact. Escalate complex or critical issues to Tier II/III support teams or appropriate departments for advanced troubleshooting. Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system for tracking and knowledge sharing. Perform routine maintenance tasks including system updates, patch management, and health checks to maintain system integrity. Collaborate effectively with internal teams and external vendors to facilitate timely issue resolution and service continuity. Adhere to established Standard Operating Procedures (SOPs) and actively participate in process improvements to enhance operational efficiency. Support the configuration, deployment, and ongoing maintenance of network devices such as routers, switches, firewalls, and related infrastructure.

Role & responsibilities Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Preferred candidate profile

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7 to ensure optimal performance and availability. Detect, diagnose, and resolve network incidents and service interruptions promptly. Escalate complex technical issues to Tier II/III support teams or relevant departments as needed. Document incidents, actions taken, and resolutions accurately in the ticketing system. Perform routine maintenance tasks such as system updates, patches, and health checks. Collaborate and communicate effectively with internal teams and external vendors to facilitate timely issue resolution. Follow and contribute to the improvement of standard operating procedures (SOPs). Support the configuration, deployment, and ongoing maintenance of network devices. Required Skills & Qualifications: CCNA certification is mandatory. 1-3 years of experience in network or system monitoring, or IT support roles. Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies. Experience using network monitoring tools such as SolarWinds, Nagios, or Zabbix. Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Familiarity with SLA adherence and incident management frameworks. Willingness to work flexible shifts, including nights, weekends, and holidays.

Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7 to ensure optimal performance and availability. Detect, diagnose, and resolve network incidents and service interruptions promptly. Escalate complex technical issues to Tier II/III support teams or relevant departments as needed. Document incidents, actions taken, and resolutions accurately in the ticketing system. Perform routine maintenance tasks such as system updates, patches, and health checks. Collaborate and communicate effectively with internal teams and external vendors to facilitate timely issue resolution. Follow and contribute to the improvement of standard operating procedures (SOPs). Support the configuration, deployment, and ongoing maintenance of network devices. Required Skills & Qualifications: CCNA certification is mandatory. 1-3 years of experience in network or system monitoring, or IT support roles. Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies. Experience using network monitoring tools such as SolarWinds, Nagios, or Zabbix. Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Familiarity with SLA adherence and incident management frameworks. Willingness to work flexible shifts, including nights, weekends, and holidays.

Network Operations Responsibilities Monitor network systems, servers, and telecommunications infrastructure continuously (24/7) to ensure optimal performance and uptime. Detect, diagnose, and resolve network incidents and service interruptions promptly to minimize impact. Escalate complex or critical issues to Tier II/III support teams or appropriate departments for advanced troubleshooting. Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system for tracking and knowledge sharing. Perform routine maintenance tasks including system updates, patch management, and health checks to maintain system integrity. Collaborate effectively with internal teams and external vendors to facilitate timely issue resolution and service continuity. Adhere to established Standard Operating Procedures (SOPs) and actively participate in process improvements to enhance operational efficiency. Support the configuration, deployment, and ongoing maintenance of network devices such as routers, switches, firewalls, and related infrastructure.

Network Operations Responsibilities Monitor network systems, servers, and telecommunications infrastructure continuously (24/7) to ensure optimal performance and uptime. Detect, diagnose, and resolve network incidents and service interruptions promptly to minimize impact. Escalate complex or critical issues to Tier II/III support teams or appropriate departments for advanced troubleshooting. Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system for tracking and knowledge sharing. Perform routine maintenance tasks including system updates, patch management, and health checks to maintain system integrity. Collaborate effectively with internal teams and external vendors to facilitate timely issue resolution and service continuity. Adhere to established Standard Operating Procedures (SOPs) and actively participate in process improvements to enhance operational efficiency. Support the configuration, deployment, and ongoing maintenance of network devices such as routers, switches, firewalls, and related infrastructure.

Key Responsibilities : Strategize and execute business plans to increase market share and profitability in the small-ticket lending sector. Manage the product lifecycle, from concept to market release, including market research, development, and user experience optimization. Collaborate with technology, operations, and finance teams to ensure product success and alignment with strategic goals. Analyze product performance using financial data, identify trends, and make data-driven decisions to optimize profitability. Lead initiatives to enhance product offerings and improve customer satisfaction. Serve as the primary liaison for stakeholder communications regarding product strategy and performance. This role demands strong analytical skills, cross-functional collaboration, and a customer-focused approach to drive business growth. Requirements : 6 9 years of experience in business product management, preferably within the fintech industry. MBA from a reputable institution with strong knowledge of financial products and market dynamics. Proven ability to manage and scale fintech products effectively. Expertise in financial modeling, PL management, and data-driven decision-making. Exceptional leadership and communication skills to manage diverse teams and stakeholder relationships. Strategic and creative thinker with a passion for leveraging technology to optimize business processes. Extensive experience with Loan Origination Systems (LOS) and Loan Management Systems (LMS). In-depth knowledge of lending products, especially in the small-ticket loans segment.

Salesforce/Service Max DevOps Developer Location India What you will do As a Salesforce Service Max DevOps Developer you will play a pivotal role in designing, implementing, and maintaining robust DevOps solutions tailored to Salesforce and Service Max environments. You will collaborate closely with cross-functional teams to enhance system reliability, and ensure seamless integration of new features. Additionally, you will handle incidents and service requests on a daily basis, providing essential support for our CRM systems. By leveraging your expertise in both Salesforce and DevOps practices, you will contribute to the continuous improvement of our service delivery, driving innovation and efficiency across the organization. How you will do it Design, implement, and maintain DevOps solutions tailored to Salesforce and Service Max environments. Collaborate with cross-functional teams to streamline deployment processes and enhance system reliability. Automate workflows and manage CI/CD pipelines to support dynamic business needs. Optimize system performance and ensure seamless integration of new features. Handle incidents and service requests on a daily basis escalated from Level 1 Support to you, providing essential support for our CRM systems. Troubleshoot and resolve technical issues related to Salesforce and Service Max. Monitor system performance health and proactively address potential issues. Provide training and support to Level 1 Support where necessary to ensure efficient use of the systems. Requirements 3+ years experience in Salesforce and ServiceMax development and administration. Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more. Proficient in Lightning Web Components(LWC) development. Experience in ServiceMax functionalities and integrations Understanding of DevOps principles and practices including use of JIRA or similar Experience with ServiceNow or similar tool for ticket handling. Excellent communication skills to work effectively with business stakeholders globally. Ability to work in an agile environment and adapt to changing requirements. Technical problem-solving skills and attention to detail. Fluent English (must)

The IT Support Device Management Specialist (MDM) plays a key role in maintaining the organization s IT infrastructure and ensuring the secure and efficient management of all endpoints, including mobile devices, laptops, and desktops. This role focuses on delivering technical support, deploying and managing Mobile Device Management (MDM) solutions, and enforcing device policies to support security, compliance, and operational efficiency. Roles and Responsibilities: o Administer and maintain Mac and PC environments, including mobile devices. o Deploy and manage Mobile Device Management (MDM) software (such as Jamf, Kandji, Intune). o Oversee device lifecycle management: enrolment, patching, OS updates, and inventory tracking. o Maintain and monitor network infrastructure switches, Wi-Fi, firewalls, VPNs, and VOIP phone systems. o Troubleshoot and resolve hardware, software, and network issues. o Implement and manage IT service desk / ticketing system, with clear escalation paths. o Manage IT assets and ensure up-to-date inventory records. o Assist with Business Central support and systems integration across devices. o Provide support for staff onboarding/offboarding (device setup, account access, security). o Develop and document IT procedures and standards. Key Skills Required: o Experience managing MDM platforms and multi-device environments (Mac, PC, mobile). o Strong understanding of networking fundamentals (LAN, Wi-Fi, VPN, switches, VOIP). o Proficiency with IT management tools (ticketing systems, asset tracking, RMM). o Knowledge of cybersecurity best practices for endpoint protection. o Hands-on experience supporting Business Central (Microsoft Dynamics 365) workflows. Preferred Qualification and Experience: o bachelors degree in IT, Computer Science, or related field. o 1 3 years of experience in an IT Admin / IT Systems Manager role. o Strong written and verbal communication skills in English. o Ability to efficiently troubleshoot and resolve technical issues. o Strong organisational and communication skills. o Detail-oriented with a proactive approach to system management. Reports to: Lead Programmer Department: IT What you'll Get Working with LEDFlex: o Be part of a collaborative and innovative work environment. o Gain exposure to all stages of product development and management. o Work on exciting projects that make a real impact in the market. o Opportunities for professional growth and skill development. o Will have a Competitive Salary (depending on experience, negotiable). o Desirable Working Hours: Monday to Friday, 10:00 AM - 7:00 PM, 5:00 PM - 2:00AM with a one-hour lunch break. o Annual Leave: As per labour laws. o Opportunity to work in a dynamic and supportive team environment with room for personal and professional growth.

we're hiring a Payroll Domain Expert to lead the charge in solving some of the most complex, nuanced payroll puzzles Indian SMBs throw at us. This is not a classic CS role. you're a Player-Coach + Solution Architect who ll help customers transition from chaos to clarity during onboarding and post-go-live, and shape Keka s Payroll experience from the ground up. you'll build a Payroll Customer Success Centre of Excellence (CoE) and lead a high-impact charter focused on solving implementation challenges, creating scalable playbooks, influencing product, and driving adoption. This role reports to the SVP - Customer Experience and offers an opportunity to shape the future of Payroll experience at Keka. What you'll Do Customer Engineering & Onboarding Serve as the Payroll Solution Architect during implementation, translating complex payroll configurations into product-ready structures. Engage hands-on with customers to resolve salary structures, PF/ESI/PT/TDS setups, and other statutory workflows. Act as the go-to expert for Payroll Reconciliations, handling YTD mismatches, retro pay, and edge-case exceptions. Ensure go-lives happen with clarity, compliance, and customer confidence. Solutioning & Escalation Management Function as a Tier-2 escalation expert for high-complexity payroll issues. Collaborate with Support, Product, and Engineering to close the loop on recurring friction points. Contribute to building internal resolution protocols and solution templates. Cross-Functional Leadership Relay ground-level insights to Product and influence roadmap decisions that improve Payroll UX, validations, and automation workflows. Represent the customer voice in internal prioritization and beta feedback loops. Team Building & CoE Formation Be the founding member of Keka s Payroll CS Centre of Excellence. Mentor new hires, build training pathways, and codify knowledge into repeatable, scalable processes. Own the hiring blueprint and maturity model for this vertical. Metrics, Dashboards & Continuous Improvement Track metrics like payroll adoption, reconciliation success rates, time-to-resolution, NPS, CSAT, and churn risk. Build dashboards to proactively flag red zones and engage high-risk accounts before they escalate. Feed these insights into automation journeys and self-serve modules. What You Bring 4-6+ years in Payroll Implementation, Consulting, Customer Success, or Support in B2B SaaS or HRTech. Deep command over Indian payroll regulations, statutory calculations (PF, ESI, TDS, PT), and variant salary structures. Strong analytical acumen for reconciliation, retro-pay, and edge-case salary configs. Experience translating business requirements into scalable platform configurations. Proven ability to work with Product, Engineering, and CX teams to ship meaningful changes. Bonus If You Have Experience with SaaS platforms like Keka, Zoho People, GreytHR, Darwinbox, etc Exposure to digital CS motions: email cadences, in-app nudges, self-serve enablement. Familiarity with tools for ticketing, product usage analytics, and customer journey tracking. Why Join Us Build what doesn t exist yet - Own and scale Keka s first-ever Payroll CS CoE. Solve high-impact problems - Directly shape the payroll experience for 10,000+ orgs. Lead with autonomy - While being backed by a leadership team that bets on talent. Get rewarded right - Competitive salary, performance-linked incentives, and robust benefits. Work that matters - Flexible hours, a mission-first culture, and a team obsessed with excellence.Join Keka. Don t just do a job. Build a legacy.