3152 Ticketing Jobs - Page 37

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and ...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Infor Lawson, Infor M3 Administration, Infor S3 Lawson Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Manage Infor S3 and M3 customer application environments, Troubleshoot and resolve a...

Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations . Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager. Requirements Competency Profile Good verbal and written communication skills in English 3-5 years of experience with Engineering/telecommunication/IT profile Having understanding of UNIX,FTP/SFTP. Demonstrate problem-solving a...

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer s...

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiar...

Greetings from Embassy Services!!! We are looking for a Helpdesk Executive for Bangalore location(Nagavara) Skillset: 1. Ticketing tools 2.Knowledge on helpdesk or worked on helpdesk 3. Graduate with 6 months to 3 years experience.

Job Title: IT Support & System Administrator (Fresher) Department: Information Technology Location: Dadar, Mumbai Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented IT Support & System Administrator (Junior Level) to provide technical assistance and support to end users, as well as assist in system and network administration tasks. The role involves managing day-to-day IT operations, including user support, hardware/software troubleshooting, and supporting infrastructure tasks to ensure system uptime and security compliance. Key Responsibilities: Work Area 1: End User Support & IT Operations (50%) Respond to basic IT support tickets (hardware/software issu...

We are hiring for US /UK & Spanish Travel Sales Executives for PPC calls & Meta calls Exp: 1-8yrs Salary range - 30k-70k + Inc Cabs & meals provided, Immediate Joiner. Location: Gurgaon, Delhi, Noida Call or Whatsapp HR Anjali @ 9220409783 now. Required Candidate profile * Should be Ok with night shifts. * GDS / AMADEUS knowledge prefer. * Immediate Joiner preferred. * Need Excellent English Communication skills * Call HR Anjali @ 9220409783 for telephonic interview

5+ years of experience in JAVA/J2EE technology. Proficiency in application support built using Java/J2EE/Spring Boot on Microservices Architecture. Strong knowledge of Microservices, RESTful API design and development Hands on exp in Spring Boot , Microservices, Spring Integration Backend Database: Oracle, DB2 Extensive exposure of working in JIRA ticketing tool Extensive working knowledge in Agile Methodology. Good handson experience in a code version control tool, preferably GIT Seasoned expert in providing production support for critical platforms / services in line with ITIL processes as Managed services Excellent analytical and problem-solving skills Capable of performing under minimal ...

About The Role About Role: Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most. Responsible for managing and coordinating employee travel within the organization for the respecitve Market Unit. This role ensures seamless travel experiences by handling bookings, approvals, policy compliance, supplier management, and real-time support for employees traveling on business. Key Responsibilities: Travel Planning and Approvals: Collaborate with employees to understand their travel needs, preferences, and budget constraints. Approve det...

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsib...

Innoviti Technologies Hiring for Executive. Work from office - 6 days Location - Bangalore Male candidates preffered Roles and Responsibilities : Oversee day to day support operations for team of support engineers of varying experience working across our entire product portfolio and times of day • Be a client advocate! Own the issue and the solution! • Track and review Key Performance Indicators and metrics against Service Level Agreements • Assist new team members with training and OJT • Expert in our company's support processes, workflows, communication standards and process knowledge • Willing to step in and assist customers, partners and other team members • Mentor and grow team of suppo...

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

Educational Requirements Masters of Engg Science,Master Of Technology,MBA,Bachelor Of Commerce,Bachelor Of Science (Tech),Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Technology (Integrated) Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public ...

As a Flight Attendant, your primary responsibility will be to welcome passengers on board and direct them to their seats. You will provide information about safety procedures and ensure that all seat belts and galleys are secure prior to take-off. Throughout the flight, you will make announcements on behalf of the pilot, answer passengers" questions, serve meals and refreshments, sell duty-free goods, and advise passengers of any allowance restrictions at their destination. In addition to your hospitality duties, you will also play a crucial role in reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations. Your ability to provide first aid assis...

The ideal candidate should have 2 to 3 years of experience in customer support, preferably in a call center or BPO environment. Fluent in both written and verbal English and Hindi communication is a must. You should possess good listening skills and the ability to stay calm under pressure. Basic knowledge of MS Office and familiarity with ticketing or CRM software is required. The role also requires willingness to work in rotational shifts. This is a full-time position with day shift schedule. The candidate should have 2 years of experience in inbound voice and 1 year of experience in customer support. Proficiency in English is preferred for this role. The work location is in person. For fur...

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Pune or Mumbai City. This full-time position offers an annual salary of 10,00,000 and is ideal for individuals with 5 to 9 years of experience in IT service management. As a Service Desk specialist, you will play a crucial role in ensuring seamless IT support and service delivery to our clients. Key Responsibilities Manage and resolve incoming service requests and incidents through the ticketing system, ensuring timely and effective solutions. Provide remote support for various operating systems, including Windows and Mac, to troubleshoot and resolve technical issues. Coordinate ins...

You should have excellent communication skills in English, both oral and written. Being customer-oriented is a key aspect of this role. A minimum Bachelor's degree is required for this position. Experience with GDS systems such as Amadeus, Galileo, and Sabre is a must. You should be willing to work in rotational shifts, including night shifts, and be comfortable with rotational week offs. Familiarity with ticketing, fare calculation, issuance, re-issuance, PNR generation, and schedule changes is important. Proficiency in manual commands on GDS is required. Candidates with a background in travel and experience with GDS are encouraged to apply. The work hours are rotational shifts and offs, in...

As a Flight Attendant, your primary responsibility will be to welcome passengers on board and direct them to their seats. You will also be required to provide information about safety procedures to passengers and ensure that all seat belts and galleys are secure prior to take-off. During the flight, you will be responsible for making announcements on behalf of the pilot, answering passengers" questions, serving meals and refreshments, selling duty-free goods, and advising passengers on any allowance restrictions at their destination. It will be essential to reassure passengers and ensure that they follow safety procedures correctly in emergency situations. Additionally, you will need to prov...

As an integral part of American Express, you will play a significant role in providing exceptional service and tailored solutions to High Network Individuals (HNIs) and Platinum cardholders. Your expertise in travel and lifestyle choices, coupled with lateral thinking, will ensure that each customer receives the best-in-class support. Your understanding of Fares and Ticketing, Destination/Geographical Knowledge, and Supplier Product Knowledge will enable you to deliver personalized experiences to our esteemed clientele. Your responsibilities will include offering basic destination information, showcasing a passion for leisure travel product knowledge, and demonstrating a fundamental understa...

As a Flight Attendant, your main responsibility will be to welcome passengers on board and direct them to their seats. You will also provide information about safety procedures to ensure a secure environment prior to take-off. During the flight, you will be making announcements on behalf of the pilot, answering passenger questions, serving meals and refreshments, and selling duty-free goods. It will be important to advise passengers of any allowance restrictions at their destination. Your role will also involve reassuring passengers and ensuring they follow safety procedures correctly in emergency situations. You will be expected to provide first aid assistance, ticketing services, and techn...

Key Responsibilities: Assist in drafting and managing commercial agreements, purchase orders, and sales contracts. Coordinate with vendors, customers, and internal teams to ensure timely execution of business deals. Monitor and track commercial KPIs such as revenue, profit margins, and pricing structures. Prepare cost sheets, quotations, and pricing proposals in alignment with company policies. Maintain accurate documentation related to invoices, payments, taxes (GST), and shipments. Handle customer and vendor queries related to orders, pricing, and delivery schedules. Support the finance team in billing, receivables, and reconciliation processes. Ensure compliance with statutory and interna...

We are seeking a Technical Client Success Manager for an AI Enabled Enterprise Solutions Platform Job Profile: Serve as the primary technical liaison between clients and internal teams. Onboard new clients, providing product training and technical setup assistance. Understand client business objectives and provide tailored solutions to maximize product value. Troubleshoot technical issues and coordinate with engineering teams for resolution. Proactively monitor client usage and health metrics to identify risks and opportunities. Develop strong client relationships to drive retention, renewals, and upsell opportunities. Gather client feedback and advocate for product enhancements. Document cl...

As a Travel Sales Executive for the UK & USA Market in the Overnight Shift at Technomine Group of Companies, your primary responsibility will be to support global corporate clients with their travel bookings during overnight hours. You will be based in Ahmedabad, Gujarat for training purposes initially, with the permanent location being Gurugram. The role requires a minimum of 2+ years of experience in international travel operations, specifically for the UK/USA market. Proficiency in GDS platforms such as Amadeus, Sabre, and Galileo is essential. Your key responsibilities will include managing flight and hotel reservations, cancellations, schedule changes, refunds, and reissues using the af...

The L1 Support Engineer role involves providing initial technical support for Microsoft 365 services, such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure Active Directory. Your primary responsibilities will include responding to support tickets, troubleshooting basic issues, assisting with user account management, supporting Teams functionality, helping users with OneDrive access, and providing initial troubleshooting for SharePoint Online. You will be expected to respond to support tickets related to M365 services, such as Exchange Online, Teams, SharePoint Online, OneDrive, and Azure AD. Your role will involve troubleshooting basic issues like login problems, e...