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0.0 - 3.0 years

1 - 5 Lacs

Bengaluru

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About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

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0.0 - 2.0 years

2 - 5 Lacs

Valsad

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We are seeking a motivated and customer-focused individual to join our team as a Customer Technical Support Representative. The ideal candidate will be responsible for resolving technical issues, providing product-related assistance, and ensuring a positive customer experience. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner. Troubleshoot and resolve technical issues related to software/hardware/products. Guide users through step-by-step solutions and provide technical documentation or resources. Escalate unresolved issues to higher-level support teams when necessary. Document support interactions and maintain accurate records in the CRM system. Assist in product testing and provide feedback to the development team for improvements. Ensure customer satisfaction by maintaining a helpful and solution-oriented approach. Requirements: Bachelor s degree in IT, Computer Science, or a related field (or equivalent experience). Strong problem-solving and communication skills. Basic understanding of computer systems, networking, or relevant technical areas. Ability to remain calm and handle pressure in a fast-paced environment. Willingness to work in shifts, including weekends if required. Preferred Skills: Prior experience in customer service or technical support. Familiarity with CRM tools and ticketing systems. Multilingual abilities are a plus.

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5.0 - 7.0 years

8 - 12 Lacs

Bengaluru

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What if the work you did every day could impact the lives of people you know? Or all of humanity? Position Summary: Sr Automation Programmer position will be a part of the GIS Data and AI team that provides management and support of tools/services to users across all of Illumina. The roles responsibilities include the delivery and support of Intelligent Automation Solutions based in UIPath. Requirements of the role may include business process analysis, application configuration, application integrations, end user support, and solving complex technical problems. Responsibilities: Work as part of Agile scrum teams to design, implement, and test solutions in support of business needs across our Automation, AI and Custom Apps portfolio Deliver software architecture, designs, and implementations Participate in all aspects of our agile development process, from sprint planning to daily scrum meetings and sprint demos Create and execute unit tests to verify functionality Troubleshoot and resolve software defects Contribute to software design reviews and code reviews Manage and Support Internal Ticket Escalations General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues Independently debug and resolve complex application issues and problems Provide application best practice guidance to end users Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings Work on sustaining issues, enhancements, and projects Develop, update, and implement policies and procedures to maintain best practices across the teams portfolio Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodation for additional tasks and responsibilities. Required Educational Background: Bachelors / master s degree in computer science, engineering Requirements: Typically has 5-7 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work. Experience using commercially available solutions UIPath and Microsoft Power Apps. Experience with AI / Gen AI applications (LLMs, Prompt Engineering) a plus Strong technical experience in hands on application administration and configuration of both on-premise and cloud delivered services Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts Eagerness to learn new technology and processes Ability to analyze both technical and data problems then propose solutions Excellent oral and written communication skills API and scripting experience a plus Ability to interface well with cross-functional teammates Change control experience in an FDA regulated environment All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. . To learn more, visit: https: / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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3.0 - 5.0 years

2 - 6 Lacs

Coimbatore

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About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk, and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests, and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role The Customer Support Specialist at Responsive is responsible for helping our customers with troubleshooting and training on any issues that they are having in the software. A successful Customer Support Specialist will be comfortable interacting daily with customers, while managing a fluid support workload. By applying organizational, time management, and sound technical skills you will research incoming product issues, assess customer tutorial needs and answer a diverse array of questions. Strong problem-solving and critical thinking skills are essential for this position. Essential Responsibilities Effectively translate customer queries into solutions or internal support plans of action in an articulate manner. Create, track, and update support tickets using Zendesk or similar support ticketing tool within the stipulated SLA. Provide ad-hoc software support for customers on a wide variety of technical issues. Diagnose, reproduce, solve, and as needed, escalate potential product defects with proper documentation. Remain up to date with Responsive s latest product releases. Advocate for customers by taking their product feedback and sharing with other departments to improve the product roadmap. Be a brand ambassador and an expert in what Responsive can do to help the customers. Maintain high-level of Customer Satisfaction (CSAT) handling customer-facing support inquires. Attend and participate in weekly customer support meetings. Work closely with other Customer Success teams to help improve customer experience. Help maintain our help center knowledge base by writing, editing, or proofreading new and existing articles. Education Any Bachelor Degree Experience 3-5 years of technical customer support experience or other relevant experience. Experience with Zendesk or other Customer Service ticketing software. Experience with Salesforce, MS Dynamics, SAML, and various other software is a plus. Prior experience walking customers through technical solutions via web, phone, email, and chat. Knowledge & Skills Excellent written and verbal communication skills with a passion for customer centric communication. Excellent technical problem solving and critical thinking skills. Demonstrate perseverance when resolving customer requests. Proficiency with Microsoft Office suite (Word, Excel, Outlook). Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements. Adaptable and flexible and eagerness to learn. Must be a team-player with a positive attitude. Ability to remain organized while multi-tasking.

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1.0 - 3.0 years

3 - 5 Lacs

Pune

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Job description Use JD Job Title IT Service Technical Analyst Location Pune, India Experience 1-3 years Johnson Controls is seeking a motivated IT Service Technical Analyst with 1 to 3 years of experience to join our dynamic team in Pune. The ideal candidate will assist in the analysis, design, and implementation of IT solutions that meet business requirements. You will work closely with stakeholders to gather requirements, troubleshoot issues, and ensure the effective delivery of IT services. Key Responsibilities Assist in the analysis of user requirements and develop functional specifications for IT solutions. Provide support for IT systems, including troubleshooting and resolving technical issues. Collaborate with cross-functional teams to ensure seamless integration of IT solutions. Document processes, procedures, and system configurations for reference and training. Stay updated with the latest technology trends and best practices in IT. Required Skills Bachelor s degree in IT, Computer Science, or equivalent experience required. 1 to 3 years of experience in IT support or a related field. Strong troubleshooting skills with knowledge of various operating systems. Familiarity with IT service management tools and ticketing systems. Excellent communication skills and the ability to work with both technical and non-technical users. Proactive attitude with a focus on continuous improvement. Awards and Recognitions Great Place to Work-Certified, Oct 2023 - Oct 2024. Honored with a NASSCOM Enterprise Cloud Adoption Award for commitment to leveraging cloud technology for sustainability. Join us in providing exceptional support and solutions to our customers!

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5.0 - 7.0 years

14 - 18 Lacs

Bengaluru

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What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: Sr Automation Programmer position will be a part of the GIS Data and AI team that provides management and support of tools/services to users across all of Illumina. The roles responsibilities include the delivery and support of Intelligent Automation Solutions based in UIPath. Requirements of the role may include business process analysis, application configuration, application integrations, end user support, and solving complex technical problems. Responsibilities: Work as part of Agile scrum teams to design, implement, and test solutions in support of business needs across our Automation, AI and Custom Apps portfolio Deliver software architecture, designs, and implementations Participate in all aspects of our agile development process, from sprint planning to daily scrum meetings and sprint demos Create and execute unit tests to verify functionality Troubleshoot and resolve software defects Contribute to software design reviews and code reviews Manage and Support Internal Ticket Escalations General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues Independently debug and resolve complex application issues and problems Provide application best practice guidance to end users Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings Work on sustaining issues, enhancements, and projects Develop, update, and implement policies and procedures to maintain best practices across the teams portfolio Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodation for additional tasks and responsibilities. Required Educational Background: Bachelors / master s degree in computer science, engineering Requirements: Typically has 5-7 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work. Experience using commercially available solutions UIPath and Microsoft Power Apps. Experience with AI / Gen AI applications (LLMs, Prompt Engineering) a plus Strong technical experience in hands on application administration and configuration of both on-premise and cloud delivered services Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts Eagerness to learn new technology and processes Ability to analyze both technical and data problems then propose solutions Excellent oral and written communication skills API and scripting experience a plus Ability to interface well with cross-functional teammates Change control experience in an FDA regulated environment We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. . To learn more, visit: https: / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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4.0 - 9.0 years

6 - 11 Lacs

New Delhi, Chennai

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Education B.Tech/B.E. in Electronics or Biomedical Experience More than 4 years Reports to Manager Technical Service Location Delhi, Chennai Role Summary Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction Key Responsibilities Perform as a frontline engineer and provide support for all client technical needs Provide pre- and post-installation support and coordination to end users Provide technical assistance and instruction to personnel regarding equipment operation and maintenance End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution Manage escalated customer ticket in a timely and effective manner Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA Liaison with the QA team to resolve customer queries and issues Key Skills Excellent communication skills Strong organizational, interpersonal, and critical thinking skills Sound working knowledge of diagnostic instruments Strong achievement focus and proven track record of service Customer service orientation Willingness to travel extensively Internal Interactions All internal departments of Hemogenomics External Interactions Clients, partners, vendors, third party agents, government bodies, and auditors

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15.0 - 20.0 years

6 - 7 Lacs

Bengaluru

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Job Summary This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Competencies: Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks. Excellent customer support skills Ability to prioritize IT tickets and respond effectively to end user. Should be able to think on his feet to ensure tickets and closed within SLA. Ability to multi task while managing multiple tickets and user requests. Knowledge of using any ticketing tool such as service first. Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Understanding the working nuances of FAIs existing IT infrastructure Preparing to trigger system updates as and when necessary Understanding the basic servers in use at FAI Being able to effectively diagnose any issues or incidents with servers Trigger server updates as and when necessary Support development and implementation of new projects and new hardware installations Perform configuration and maintenance activities relating to user profiles and policies Ensure adherence to the terms of license agreements Educational Qualification and Experience: Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce. Professional work experience of 2 to 3 years.

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1.0 - 4.0 years

2 - 5 Lacs

Gurugram

Remote

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Hiring L1/L2 Tech Support Engineers for remote/hybrid roles. Must have knowledge of IT Helpdesk, ServiceNow, ticketing tools, and basic networking. Excellent growth opportunity in support domain.

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1.0 - 2.0 years

3 - 4 Lacs

Pune

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Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Junior SOC Controller will drive the development and standardization of security policies and programs for safeguarding corporate business operations. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. To monitor and respond appropriately to security and safety-related events that might impact client members, visitors and operations. The role requires a strong commitment to customer service and the delivery of desirable outcomes that resolve issues for our internal customers. Live monitoring of electronic security systems deployed to detect unauthorized entry to or criminal activity in client office premises that might otherwise pose a threat to the employees, customer confidential information, assets or business operations at the client site. Serve as a primary point of contact for employees and other relevant parties wanting to report an incident, seeking emergency assistance or security-related advice related to client site. Escalating to senior management of any incidents, events or environmental conditions that could adversely impact client's interest. Conduct security analysis of the incidents identified and share the detailed report to the Security Analyst Supervisor. All other duties, as assigned. Qualifications Experience in working/interacting with global teams. One to two years of experience in Global Command Centre operation. Graduation/ Bachelor's degree or equivalent education and formal security education. Effective written and verbal communication skills. Serve as an effective team member. Able to adapt as the external environment and organization evolve. Attentive to detail and accuracy. Able to facilitate progressive change. Excellent written and verbal communication skills. Maintain confidentiality when dealing with sensitive information. Good analytical skills. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 6.0 years

1 - 6 Lacs

Bengaluru

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IATA Certified, Air, hotel, cruise, flight booking - travel insurance & itinerary planning exp. Using travel booking tools like Amadeus, Galileo, Sabre - international & domestic ticketing. Pay - 20,000 to 25,000 + performance based bonus.

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1.0 - 5.0 years

2 - 2 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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On Urgent recruitments Process: Travel process Qualification: Graduate *Experience: 1 year in Travel experience Shift: Rotational shift from 9am-9pm any 9 hours shift Any 1 week off Salary: 29000 CTC 24k in hand salary Required Candidate profile Location - Malad. DOJ : Immediately joining.

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2.0 - 6.0 years

0 - 1 Lacs

Noida

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Dear Candidate, iEnergizer is hiring fo r#GDS_Experts for the Travel_Process (Pilot Batch). Click Here To Apply https://wa.me/917678370584 Salary: Best in market/open to negotiate Location: Noida Number of vacancies: 20 Nos Interview mode: Virtual Responsibilities: 1. Handle consumer concerns via phone or email/chat. (IB) 2. Address the ticketing issuance and reissuance 3. PNR cancellation and creation. 4. Excellent Geographical knowledge of the Globe 5. Involuntary Reissuance/Voiding. Requirement: 1. Excellent fluency in spoken English. 2. GDS (Amadeus/Galileo/TP/Sabre, etc.) knowledge is a must. 3. Minimum 3 years of hands-on experience in PNR Creation, Issuance, Reissuance, Changes/Cancellation, and Rescheduling. Interested candidates can share their CV on this link or on the given WhatsApp number: https://bit.ly/poojabhardwaj Contact Person: Pooja Bhardwaj WhatsApp No.: #7678370584 . #Amadeus #Galileo #GDS #NoidaHiring #TravelProcess #iEnergizer #Jobs #Issuance #Reissuance #Ticketing #PNRcreation #Sabre

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2.0 - 4.0 years

1 - 5 Lacs

Navi Mumbai, Mumbai (All Areas)

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Role & responsibilities Shift : 6 am to 3 pm & 1 pm to 10 pm Key Responsibilities: Incident Management & Support: Serve as the first point of contact for end-users via calls, emails, and ticketing systems. Log, track, and resolve tickets, ensuring SLA adherence. Perform First-Time Fixes (FTF) where possible and escalate complex issues. Maintain and update a Known Error Database (KEDB) and documentation. Collaboration & Coordination: Work with L2 and L3 teams to ensure timely issue resolution. Coordinate with Linux and Database teams for system-related troubleshooting. Ensure escalated incidents are resolved within SLAs. Knowledge Management & Documentation: Create and update Standard Operating Procedures (SOPs) for troubleshooting. Maintain a knowledge base with FAQs and resolutions. Conduct basic training for new team members. Reporting & Monitoring: Generate daily, weekly, and monthly reports on ticket trends, response times, and resolution rates. Identify recurring issues and suggest proactive solutions to reduce ticket volume. Manually collate and analyze data for management reporting as needed. Preferred candidate profile 2+ years in an IT Service Desk / Help Desk role, preferably in banking or enterprise environments. Exposure to Linux environments and ability to run basic database queries. Strong troubleshooting skills for end-user and application-related issues. Hands-on experience with ITSM/ticketing tools for logging and tracking incidents. Understanding of incident, problem, and change management processes. Excellent communication skills for end-user support and collaboration with technical teams. Strong documentation skills for SOPs and knowledge articles.

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1.0 - 6.0 years

2 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Need Min 1 yr exp. in Travel {Hardcore Experience - GDS (Amadeus) and Mannual Ticketing} Salary goes upto 35k in hand+Allowances 24*7 5 days working both side cabs Gard / UG Immediate Joiners only Contact: 9220771924 Akanksha Required Candidate profile Need excellent communication skills

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0.0 - 3.0 years

2 - 5 Lacs

Noida

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We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Desired Candidate profile: 13 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (eg, Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

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7.0 - 10.0 years

4 - 8 Lacs

Gurugram

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We are looking for a highly motivated Operations Manager to lead and manage the day-to-day operations of our EMG division, including the GST Support Team, E-Doc (e-Invoicing, e-Way Bill, e-Ledger), and implementation function. This is a key leadership role that ensures smooth delivery of support, training, and implementation activities while maintaining high customer satisfaction. Key Responsibilities: Manage day-to-day operations of the EMG (EaseMyGST) team across GST Support, E-Doc, and implementation. Oversee team performance, allocate tasks, and ensure SLAs are met across all functions. Drive operational efficiency through process improvements and team coordination. Plan and conduct regular training sessions for team members on GST updates, product enhancements, and customer service skills. Ensure timely resolution of client issues and high-quality support delivery. Collaborate with the product and tech teams for continuous improvement based on client feedback. Monitor implementation timelines and support go-live processes. Prepare performance reports, highlight key operational metrics, and report to senior management. Must-Haves: 7-10 years of experience, with at least 5 years in a team lead or managerial role. Proven track record of handling customer support operations or software implementation. Excellent communication, team management, and problem-solving skills. Ability to plan and deliver structured training programs. Should have knowledge of Customer handling. Should have knowledge of commercial. Good to Have: Experience working with ASP/GSP platforms or GST Suvidha Providers. Graduate (Commerce background preferred). Strong understanding of GST laws, filing processes, and compliance. Exposure to retail domain or ERP implementation will be an added advantage. Hands-on experience with tools like Excel, Jira, or other ticketing systems. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO

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2.0 - 5.0 years

1 - 5 Lacs

Pune

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We are seeking a highly skilled and motivated Technical Support Specialist with expertise in Adobe Campaign Standard, basic knowledge of Unix, and familiarity with the Zabbix monitoring tool. The ideal candidate will provide exceptional technical support to our clients, ensuring the smooth operation of our systems and applications. Roles Responsibilities: Technical Support : Provide first-level support to Unix / windows infrastructure Provide first-level support for Adobe Campaign Standard, addressing and resolving client issues promptly. Troubleshoot and resolve technical problems related to Unix systems and Zabbix monitoring tool. Monitor system performance and proactively identify potential issues using Zabbix. Client Interaction : Respond to client inquiries via phone, email, and chat in a professional and timely manner. Document and track all client interactions and technical issues in the support ticketing system. Provide training and guidance to clients on the use of Adobe Campaign Standard and related tools. System Monitoring and Maintenance: Utilize Zabbix to monitor system health and performance, generating reports and alerts as necessary. Collaborate with other IT team members to implement and maintain system improvements. Documentation and Reporting : Create and maintain comprehensive documentation for technical support procedures, troubleshooting steps, and system configurations. Generate regular reports on support activities, system performance, and client satisfaction. Qualifications : Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Experience: Minimum of 2 years of experience in a technical support role, preferably with a focus on Adobe Campaign Standard. Experience with Unix systems and basic command-line operations. Familiarity with Zabbix monitoring tool and its configuration. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using support ticketing systems and remote support tools. Added Advantage: Knowledge of Python scripting. Added Advantage: Knowledge of SSL certificates

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3.0 - 8.0 years

4 - 7 Lacs

Ranchi

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We are looking for a skilled System & Network Administrator with strong technical knowledge in managing IT infrastructure, including network devices, storage systems, and virtualization environments. The role demands proficiency in installation, configuration, troubleshooting, and performance monitoring of enterprise-grade IT systems to ensure uninterrupted services. Roles and Responsibilities Install and configure networking devices, servers, storage systems, firewalls, and other data center equipment. Troubleshoot system and network-related issues to maintain uptime and performance. Manage and monitor endpoints using various data center tools such as NMS, EMS, BMS, and ticketing systems. Configure and maintain various storage solutions including DAS, NAS, and SAN. Perform manual backups and utilize backup software to manage data from servers and storage devices. Conduct regular technological reviews for improvements in storage, backup, and database environments. Support virtualization environments and ensure smooth operation of core IT infrastructure. Desired Skills/Background B.E./B.Tech/MCA/M.Sc./Diploma in a relevant field. Minimum 3 years of experience in System Administration and Networking. Relevant OEM certifications (preferred). Strong expertise in Network, Storage & Virtualization Administration. Working knowledge of database systems such as MSSQL, Postgres, MySQL, MongoDB, and Oracle. Proficient with data center hardware such as firewalls, L2/L3 switches, routers, servers, and storage systems. Familiarity with various backup solutions and tools for enterprise environments. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a high-pressure environment.

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2.0 - 6.0 years

5 - 8 Lacs

Mumbai

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Technology and computer science skills. Communication. Problem-solving. Business operations. Research and critical thinking. Your tasks Providing device, email, remote, and in-person support to troubleshoot various technical problems. Installing and configuring computer hardware, software, peripherals, and networking equipment. Resolving issues with internet connectivity, printers, scanners, phones, and other equipment. Performing troubleshooting to diagnose system failures and identify root causes. Managing technology inventory and placing orders for equipment. Escalating complex issues to the appropriate teams if unable to resolve them independently. Providing new system orientation and training to end users. Documenting technical issues and solutions in a ticketing system. Your benefits Buddy program Cafeteria Onboarding program

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0.0 - 3.0 years

2 - 5 Lacs

Kolkata, Mumbai, New Delhi

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[{"Salary":null , "Remote_Job":false , "Posting_Title":"Customer Support (US)","Shift_Timing":"Night shift / US" , "Is_Locked":false , "City":"Noida" , "Industry":"Software Product","Job_Description":" Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1\u20133 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving ","Work_Experience":"0-3 years","Job_Type":"Full time" , "Job_Opening_Name":"Customer Support (US)","State":"Uttar Pradesh","Weekly_Off":"5 Day working with Saturday and Sunday off" , "Country":"India" , "Zip_Code":"201303" , "id":"85750000008370229" , "Publish":true , "Date_Opened":"2025-06-04" , "Keep_on_Career_Site":false}]

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0.0 - 2.0 years

0 Lacs

Mumbai

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Description IT Support Intern - Information Technology Who we are and what we do? WRI India, an independent charity legally registered as the India Resources Trust, provides objective information and practical proposals to foster environmentally sound and socially equitable development. WRI India s mission is to move human society to live in ways that protect Earth s environment and its capacity to provide for the needs and aspirations of our generations. Through research, analysis, and recommendations, WRI India puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. We are inspired by and associated with World Resources Institute (WRI), a global research organization. Currently over 250 researchers are working with WRI India in our offices at Delhi, Mumbai and Bengaluru. Program Overview for Information Technology: The WRI IT Department manages the procurement, use and maintenance of all electronic equipment by the Institute. It provides the infrastructure and technology for automation and operational efficiencies across the enterprise. It implements the governance for the use of network and operating systems, and it assists the Business units by providing the required tools and functionality. It is a part of Global Operations Team which ensures efficiency of operations and consistency of practices throughout the WRI network. Job Summary We are looking for a motivated IT Support Intern to join our team and contribute to our IT operations and SharePoint knowledge management practices. You will provide IT support and managing SharePoint knowledge resources. This position is based in WRI India s Mumbai office with 5-day work-from-office (WFO) setting. How your day will unfold: IT Support (30%): Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve technical problems promptly. Help with the setup, configuration, and maintenance of IT equipment and software. Document and track issues using our ticketing system. SharePoint Knowledge Management (70%): Help develop and maintain SharePoint sites and libraries. Help clean and organise SharePoint sites to streamline content and reduce unnecessary data. Help organize and manage SharePoint knowledge resources. Support the implementation of best practices for document management and knowledge sharing. Provide support to employees on SharePoint functionalities. Requirements and skills that we seek: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. Basic knowledge of IT support practices and troubleshooting techniques. Familiarity with Microsoft 365 Suite and SharePoint. Problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Experience with Windows operating systems and Microsoft Office Suite. Knowledge of SharePoint site customization and document management.

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2.0 - 4.0 years

4 - 6 Lacs

Hyderabad

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Key Responsibilities: Provide 24/7 support for production systems and applications, ensuring their optimal performance and availability. Monitor system performance and respond to incidents promptly, following established procedures for resolution. Perform routine maintenance tasks, including backups, patching, and updates. Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption. Troubleshoot and resolve issues related to application performance, database connectivity, and server configurations. Document support activities, incidents, and resolutions in the ticketing system. Participate in shift rotations, ensuring continuous support coverage. Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting. Administer and support web applications developed using JavaScript and Node/NPM. Shift: Rotational Shifts (24/7 Support) Technical Skills: Programming : Java, JavaScript, Node/NPM, Python Scripting, Shell Scripting Operation Experience : Admin/support, HA Proxy, Productions operations, webapp development Database : MySQL, PostgreSQL, Oracle DevOps Tools : DevOps, Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, Chef, Productions operations Operating Systems : Linux/Unix Cloud Experience : Experience with cloud platforms (Azure, AWS, GCP) is an advantage Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-4 years of experience in operations support, system administration, or a similar role. Familiarity with DevOps principles and practices. Basic knowledge of database management and administration (MySQL, PostgreSQL, Oracle). Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell). Hands-on experience with cloud platforms (Azure, AWS, GCP) is a plus. Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage. Strong problem-solving skills and the ability to work under pressure. Good communication and teamwork skills. Willingness to work in a rotational shift environment, including nights and weekends. Preferred Qualifications: Experience with web application development and support. Basic knowledge of production operations best practices. Previous experience in a 24/7 support environment. Benefits: Competitive salary and benefits package. Opportunities for professional development and growth. Collaborative and inclusive work environment. Health and wellness programs. #SoftwareEngineering Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City Job ID R-70212 Date posted 06/05/2025

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