2006 Ticketing Jobs - Page 26

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

As a Ticketing Sales Executive at Reg Travel Freeby Pvt Ltd, you will play a key role in ensuring the smooth and efficient functioning of our sales travel operations. You will be responsible for overseeing various aspects of creating new leads, travel arrangements, maintaining supplier relationships, optimizing processes, and providing exceptional customer service. This position requires strong communication skills, organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Booking and Reservations: Handle booking and reservation systems efficiently and ensure accuracy of bookings and timely communication with clients regarding their travel arrangements. Customer Service: Address client inquiries and provide support throughout their travel experience, having the ability to generate new leads and resolve issues promptly to ensure client satisfaction. Travel Itinerary Management: Plan and coordinate travel itineraries, including flights, accommodations, transfers, and activities, and customize itineraries to meet individual client preferences and requirements. Compliance and Documentation: Stay updated on travel regulations and ensure compliance with industry standards, maintaining accurate records and documentation for bookings and transactions. Operational Efficiency: Streamline processes to improve efficiency and productivity and implement best practices and procedures for operational excellence. Team Collaboration: Work closely with travel consultants and other team members to coordinate travel arrangements and resolve issues, providing guidance and support to colleagues as needed. Personal Attributes: Bachelors degree in Hospitality Management, Business Administration, or related field (preferred). Proven experience in a similar role within the travel industry. Strong understanding of travel booking systems and procedures. Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks effectively. Problem-solving skills and attention to detail. Proficiency in travel management software and Microsoft Office Suite.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24 by 7 (5days working 2 day rotational off) Budget- 4LPA call/ whatsapp Anisha- 8287300257

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

Hiring for British Airways (Captive unit) Salary upto 5 LPA Need min. 1 yr exp in Travel Domain Both grad & undergrad can apply Both side cabs Rotational shifts and offs Need good knowledge of GDS Contact Nandni @ 7291098048 Perks and benefits Insurance Staff Travel, Discounted Flight

We are hiring a .NET L3 Support Engineer with 3-5 years of experience in .NET Core, Web API & SQL server to provide advanced technical expertise and excellent problem-solving skills to handle complex infrastructure challenges. .NET CORE, C#, Ticketing System, Web API thinkbridge | .NET L3 Support Engineer We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. 4.8 / 5 From over 250 reviews We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators.

"Candidate should have 6+ years of experience in IT industry, good technical knowledge in SQL, Tidal and handle the client team independently. Must have experience in US healthcare payer client. Candidate should be flexible to work in India early bird timing - 5:30AM IST and Night shift" Skillset: Healthcare Domin Knowledge, EDI healthcare transactions, X12 formats, SQL query handlings, Tidal Schedular or similar, ServiceNow Ticketing portal or similar Good to have experience in .NET and Biztalk. EDI: Should have good work experience in all EDI healthcare transactions and understand X12 formats Domain: Have US healthcare domain knowledge and development experience with HIPAA EDI transaction sets 834, 835, 837, 27x, and 999. Good understanding of different formats like EDI X12, xml, json, csv. Work experience in creating incidents, monitoring SLA in ServiceNow portal Good work experience in BAU activity (Ticket handlings) Good work experience in Tidal scheduler or any other similar scheduler Excellent in communication and understanding the business requirement Gathering and Analysis Direct Stakeholder Interaction like BRD discussion, Project status meeting, Experience in solution Design, Implementation and Deployment Interaction with Onsite-Offshore discussion, technical and functional guidances Should be good in Problem Solving and Analytical Skills Drive the morning and evening sprint meeting during on call

End Point Security Engineer - Total Yrs. of Experience 6 + Years Relevant Yrs. of experience 6+ Detailed JD (Roles and Responsibilities) - 6 to 10 years work experience on Microsoft Defender for Endpoint (Implementation, deployment, configuration, Monitoring) - Work Experience on Trend Micro Products [Implementation, deployment, configuration, Monitoring] ( Apex Central, Portal protects, Server Protect, Portable Security) - Experience on SCCM & Intune for deploying & configuring Antimalware policies & exclusions. - Malware Analysis which are identified by Endpoint security tools Weekly/Monthly/Quarterly Governance & Reporting -Creating Change Requests, SOPs & KBs as needed for team & stakeholders. -Basic ITIL Knowledge -Knowledge or experience in Cloud technologies, Preferred to Azure -Creating SLA & KPI Reports -Providing KT Session when and where needed on respective supporting tools. -Automation & Scripting on respective supporting tools -Endpoint security Escalation handling. -Work on problem management and provide RCA -Working with Endpoint security product vendors (creating case, follow-up , troubleshooting) - Experience in ticketing in SNOW Other requisites Good communication skills Ability to collaborate with other Infosec Teams Willing to do rotational shifts including night shifts (mandatory) Mandatory skills End Point Security Desired/ Secondary skills End Point Security Domain Cyber Security Work Location given in ECMS ID Bangalore/Pune/Hyderabad WFO/WFH/Hybrid WFO Hybrid WFO Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes Location- Bangalore/Pune/Hyderabad Yrs of Exp-6Yrs

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Service Delivery Incident Manager (SDIM) Location: Remote Company: New Era Technology Job Type: Full-Time Experience: 10+ Years Shift: EST Time Zone Coverage About Us At New Era Technology , we deliver innovative technology solutions and services that empower businesses worldwide. As a trusted global provider of IT services and solutions, our mission is to deliver high-quality services that improve operations, reduce costs, and enhance end-user experience. Role Summary We are looking for an experienced and dynamic Service Delivery Incident Manager (SDIM) to lead and oversee incident management operations. This role is responsible for restoring normal service operations swiftly while minimizing the impact on business processes. You will lead a team of IT support engineers, manage client escalations, implement process improvements, and ensure adherence to service level targets (SLTs). Key Responsibilities Team Management Lead, coach, and manage a team of IT support engineers. Conduct regular team meetings and performance reviews. Foster a culture of accountability, collaboration, and high performance. Incident & Escalation Management Oversee the end-to-end lifecycle of incidents from identification to resolution and closure. Coordinate across teams to resolve Critical and High-Priority tickets swiftly. Ensure efficient triaging and prioritization of alerts based on business impact. Maintain industry-standard practices in Incident, Problem, and Triage Management. Client Relationship & Escalation Handling Act as the primary escalation point for high-impact client incidents. Ensure timely communication and resolution within agreed SLTs. Build and maintain strong relationships with clients through professional communication. Support Operations & Continuous Improvement Monitor ticketing systems (preferably ConnectWise) to ensure issue resolution quality and timeliness. Participate in regular process reviews and implement continuous improvements. Track and report on key performance indicators (KPIs) to improve service delivery. Maintain up-to-date process documentation and SOPs. Technical Leadership Provide hands-on technical support for complex issues. Stay current with industry trends and ensure your team s skills are up to date. Collaborate cross-functionally to ensure seamless support delivery. Required Skills & Competencies Strong leadership and team development skills. Excellent verbal and written communication. Ability to prioritize and manage a high volume of tickets. Commitment to delivering exceptional customer service. Broad technical expertise across operating systems, networks, applications, and SaaS platforms. Accountability, ownership, and adaptability in a fast-paced environment. Qualifications & Experience Bachelor s degree in IT, Computer Science, or related field. 10+ years in IT support or incident management, with at least 2 years in a leadership role. Deep understanding of IT infrastructure and service delivery processes. Experience with Managed Service Providers (MSP) is a strong plus. Proficient in ticketing systems (ConnectWise preferred). ITIL certification is a plus. Work Hours & Expectations Full-time position (40 hours/week). Core working hours aligned to Eastern Standard Time (EST). Participation in on-call rotation for escalations as needed. Occasional overtime may be required during critical incidents. Ready to Apply? Make a meaningful impact by ensuring IT service continuity for customers across the globe. Join us at New Era Technology, where innovation meets excellence. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Care Tech Specialist - ToastNow, youll be the hero of our customers day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat. Our customers are at the heart of everything we do. Youll use your problem-solving skills and friendly approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, youre eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. As a Customer Care Tech Specialist, you will: (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly whats going on. Ability to communicate complex technical information efficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll. Conduct Toast procedures to escalate and coordinate the customer response per Toast values. Do you have the right ingredients*? (Requirements) A minimum of 3 year Bachelor s degree in any area, or any other related discipline 2-4 years of experience in a tech support role, troubleshooting software and/or hardware issues Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. Strong written communication and typing skills. Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers. You can handle your workload and prioritize tasks effectively, even when things get busy. You enjoy collaborating with others and fostering a positive work environment! Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Operational Hours Candidates must be available to work on-site for the full 6-week training period. Following training, the role transitions to a hybrid schedule, requiring 3 days in the office and 2 days working from home. To ensure a seamless learning experience, we require full attendance during the training period. Open to rotational shifts that may include weekends, holidays and nights Hybrid, Bangalore | 5 day working (Rotational in days & time) Open for flexible Night Shift - 6 PM - 12:30 PM IST If selected, you would be assigned to any of these shifts Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience: Minimum 2+ Years Location: Pune Shift: 24*7 Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. Primary Roles and Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions, and access rights. Install, configure, and maintain computer systems and applications. Document and track support requests and resolutions using a ticketing system. Collaborate with other IT team members to resolve complex issues. Assist in the development and implementation of IT policies and procedures. Conduct training sessions for end-users on various software and hardware topics. Stay updated with the latest technology trends and advancements. Qualifications: Bachelors degree in information technology, Computer Science, or a related field Proven prior experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with network protocols, hardware, and software troubleshooting Strong knowledge and experience working with Service Now Familiarly with NICE ACD software Excellent problem-solving and communication skills Ability to work independently and as part of a team Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

Your work days are brighter here. About the Team The Workday Extend Support Team is a unique team that has evolved to support all aspects of the Workday Extend product as well as our customers using it, which includes developer support contacts. The team is focused on providing excellent customer satisfaction and ensuring successful go-lives for our customers using the Workday Extend platform to build new and exciting apps. About the Role Do you have what it takes to continuously provide outstanding developer support? We re looking for a Developer Support Engineer to focus on providing a superior experience for developers working with the Workday Extend platform. As a member of the Workday Extend Support team, you ll work directly with our Engineering, Product Management, Documentation and Evangelism teams to create a compelling developer experience for our customers and partners. In this role you ll be responsible for answering developer s questions and driving product and documentation improvements that directly translate to a better developer experience. If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you! What Will You Do All Day... Respond to developers technical support requests and feature-related questions via our ticketing system and Developer Forum. Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery. Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform. Manage technical and product issues and escalations, delivering the highest level of developer satisfaction. Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform. Participate in Developer Forum to support the growth of self-help within the Workday Developer Community. Have fun! About You About You Basic Qualifications 3+ years of Programming experience in one or more of the following: REST/JSON, Java, JavaScript, Node.js, React, Ruby, and Python. 3+ years of experience providing technical support for enterprise software applications Experience in debugging code issue utilizing stack traces Other Qualifications U nderstanding of OAuth flows Excellent verbal, written and interpersonal communication skills Empathy for developers and their development/learning process Demonstrated creative problem-solving approach and strong analytical skills Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

10+ years in QA with at least 2 3 years in a leadership role. Proven experience in setting up or scaling a QA CoE. Strong knowledge of automation frameworks, CI/CD integration, and testing methodologies. Excellent stakeholder management and communication skills. Job Description: Build and lead the QA Center of Excellence, defining frameworks, processes, and tools. Establish and enforce QA best practices across projects and teams. Drive automation strategy and adoption across the testing lifecycle. Collaborate with cross-functional teams to align QA efforts with business and delivery goals. Mentor and guide QA teams, promoting a culture of quality and continuous improvement. Apply for this Job Sacumen at a Glance Sacumen specializes in working with Security Product Companies. We are working with 50+ Security Product Companies such as Symantec, Palo Alto Networks, Varonis, AlienVault, IBM, CA Technologies, ThreatConnect, SecurityScorecard, ForgeRock, Code42, Flashpoint etc in the areas of Connector Development, Connector Support and Product Engineering. We have built 750+ Connectors in the areas of SIEM, IAM, Ticketing Systems, Incident Response, Cloud Applications, Cloud Monitoring, Threat Intelligence Feed, Endpoint Security, Cloud Storage, GRC, Vulnerability Management, Authentication, etc.

":"Overview About Enerpac Tool Group Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol EPAC . Our vision is to be our customer s preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world. For further information on Enerpac Tool Group and its businesses, visit the Companys website at https: / / www.enerpactoolgroup.com / Business Contribution The IT Service Desk Analyst is responsible for providing technical support globally to internal customers via phone, Teams, email, and in-person. The IT Service Desk Analyst works as a member of a team to provide/oversee 1st and 2nd level problem solving and training for end users; manages the system imaging process; solving printer issues, basic switching, networks; maintains inventory of systems and licenses; creates and maintains procedures and documentation for IT Systems support personnel; and, in general, ensures desktop systems efficiency and integrity. The analyst will diagnose and resolve technical issues, perform root cause analysis, escalate complex issues, and ensure timely resolution of all requests. The IT Service Desk Analyst will document all incidents and service requests in the ticketing system, maintain accurate inventory records, and ensure that all equipment is up to date and working properly. This position must develop and maintain good working relationships, resolve problems, a strong technical aptitude, and positively influence others in order to successfully produce customer satisfaction. What you will do: Install, relocate and/or upgrade PC/software, peripherals, and other devices to satisfy business and/or end-user requirements Respond to all incidents and service requests level 1 and 2, in a timely and professional manner. Document all incidents and service requests in the ticketing system Be the primary contact for local IT related issues and work with level 3 and 4 system administrators to escalate problems that cannot be solved at Level 2. Document all incidents and service requests in the ticketing system Minimize equipment failures through proper design/setup of standardized desktop systems and processes Work with the Wintel Team Lead to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies Assist in the development and implementation of IT policies and procedures. Maintain computer cabinets, storage rooms, and PC inventory Maintain printers, network switches and other IT equipment at the site. Ensure effective communication between team and the rest of the IT organization, including status reports of projects and/or systems issues Manage outside vendors relating to desktop and peripheral support (Dell, Cisco, Avaya etc.) What makes you an ideal candidate: Bachelors degree in Computer Science, Associates Degree, Information Technology or related field 3 + years of experience in a technical support role Experience in providing customer service in a professional manner Ability to develop effective working relationships with customers, co-workers and Administration Strong knowledge of Microsoft Windows and Microsoft Office Suite Experience with Active Directory and Exchange Experience with basic network troubleshooting and hardware support Excellent verbal and written communication skills Strong problem-solving skills Ability to multitask and prioritize tasks in a fast-paced environment Certifications in relevant technical areas are preferred (e.g. A+, Network+, MCSE, Azure Fundamentals etc.) The IT Service Desk Analyst plays a vital role in maintaining and supporting the organizations technical infrastructure. The analyst must possess excellent communication skills, technical abilities, and a customer service-oriented mindset. The IT Service Desk Analyst should have experience working with global customers and possess strong analytical and problem-solving skills. The candidate should also be able to work independently as well as part of a team. Enerpac Tool Group Values: Be an ambassador for the businesses and ensure that Enerpac Tool Group Values always come first: SAFETY - Safety is our highest priority and is at the heart of everything we do. INTEGRITY - We will act with honesty and transparency and always do the right thing. OWNERSHIP - We will own our commitments, act with a sense of urgency, and deliver what is expected of us on time, or ask for help early enough. TEAMWORK - We will act as one Enerpac team, operate with an enterprise-wide mindset, and support each other to deliver for our stakeholders. AGILITY - We will act with purpose and speed, and we will adapt quickly to changing circumstances. What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. *Benefits & Perks vary by Country. for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale. Never Compromise - choose ETG! #LI-AG1","

Do you want to help build the world s greatest Developer Advocacy team? Amazon is seeking a dynamic problem solver, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide best-in-class support to a growing international community of developers. You will work directly with developers resolve queries, recommend best actions, analyze trends and drive solutions that meet and exceed developer needs. As a Developer Advocate, you will interact with both external developers and internal teams via multiple communication channels to drive solutions to meet developer needs. Work with external developers to understand how they interact with the Amazon Appstore. Dig into the details of a system or process to address customer problems Provide valuable feedback to business and development teams to help shape tools, processes, and systems related to the developer journey Identify patterns and trends within inbound contact activity across developers and conduct deep dive analysis in order to provide concise verbal and written reports to leadership. Propose and drive innovative solutions and projects to improve the developer experience and support Collaborate with teammates and colleagues to establish yourself as a subject matter expert in developer-related topics Contribute to refining nebulous program, service, and/or feature launches into defined and scalable goals Summarize technical customer issues into notes that are readable by non-technical stakeholders (you can paraphrase a complex issue while writing for comprehension) A day in the life As a Developer Advocate, you will work directly with developers handling incoming queries and dig into details to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. Youll toggle between a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases. If you are someone who is excited to learn new technologies and help customers succeed, have a successful track record of responding to/resolving customer issues through written communication and thrive on working in a fast paced support environment, come join our team. About the team Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team provides account-related business, technical and operational support to the worldwide external developer community submitting their apps across devices and platforms to Amazon through two channels (contact-us and forums) in three languages (English, Chinese and Japanese). The team works with multiple cross-functional teams internally providing the voice of the developer community and helping drive solutions to improve developer experience. Bachelors degree in management, business administration, economics, engineering, marketing 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience Experience analyzing data and best practices to assess performance drivers Excellent written and verbal communication skills with the ability to present information in a clear and concise manner Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation

We re building a suite of SaaS products for WordPress professionals each with a clear product-market fit and the potential to become a $100M+ business. As we grow, we need engineers who go beyond feature delivery. We re looking for someone who wants to build enduring systems, make practical decisions, and help us ship great products with high velocity. What You ll Do Work with product, design, and support teams to turn real customer problems into thoughtful, scalable solutions. Design and build robust backend systems, services, and APIs that prioritize long-term maintainability and performance. Use AI-assisted tooling (where appropriate) to explore solution trees, accelerate development, and reduce toil. Improve velocity across the team by building reusable tools, abstractions, and internal workflows not just shipping isolated features. Dig into problems deeply whether its debugging a performance issue, streamlining a process, or questioning a product assumption. Document your decisions clearly and communicate trade-offs with both technical and non-technical stakeholders. What Makes You a Strong Fit You ve built and maintained real-world software systems, ideally at meaningful scale or complexity. You think in systems and second-order effects not just in ticket-by-ticket outputs. You prefer well-reasoned defaults over overengineering. You take ownership not just of code, but of the outcomes it enables. You work cleanly, write clear code, and make life easier for those who come after you. You re curious about the why, not just the what and you re comfortable contributing to product discussions. Bonus if You Have Experience With Building tools or workflows that accelerate other developers. Working with AI coding tools and integrating them meaningfully into your workflow. Building for SaaS products, especially those with large user bases or self-serve motions. Working in small, fast-moving product teams with a high bar for ownership. Why Join Us A small team that values craftsmanship, curiosity, and momentum. A product-driven culture where engineering decisions are informed by customer outcomes. A chance to work on multiple zero-to-one opportunities with strong PMF. No vanity perks just meaningful work with people who care. Salary Range 30-35 LPA Culture at BlogVault How we work Here are some values we ve lived by over these last 14 years: Ownership Ownership builds a rocket ship! We believe great teams are built by high-agency work not just because it s their job but because they like impacting the company s trajectory, because they love their field of work, and because they take up responsibility like founders. Aim for excellence with focus We strive to do excellent work because it s the only delightful work out there. Whether were building products, crafting communications, building pipelines, or whatever, we do it like we love it. However, doing excellent work has limitations at our scale, so we also focus on doing a few things well and not getting too distracted. We then work to compound these works in value. Think originally, run experiments and take bets We value originality in approach, problem-solving, and challenging the status quo within and outside the organisation. But this thinking goes only so far without acting on it, and that s why we place bets , run experiments on our hypotheses and see where we land. This first-principled approach and experimentation often help us serve our customers with outsized value. How s the team? Open and flat hierarchy High-agency work with a get-stuff-done attitude Teams that focus on creating wins - for the org, the team and yourself - all fuelled by mentorship and empowerment Benefits Relocation benefits - we ll book your domestic travel if you are not in Bangalore and help you with 2 weeks of accommodation Homemade lunch at the office and a pantry with snacks, fresh coffee & tea All the IT essentials and tools you ll need to be successful in your role, everyone at the office gets an external monitor, ergonomic seating and a mechanical keyboard Frequent outings, company-sponsored outdoor events, celebrations for milestones, trips for the entire team and sponsorships to participate at international company events at exotic destinations Profit-sharing bonuses based on company growth, tenure and performance Paid time off - maternity, paternity, and marriage leave Insurance for the whole family

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Summary & Role Information: Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support & Operations teams and ensuring consistent and up-to-date communication with customers Roles & Responsibilities Engage with customer on phone/real time interaction to assess the business impact of an issue. Analyze configurations, application and system log files to determine the cause of issue. Work closely with peers globally to ensure issue resolution in line with SLAs. Maintain accountability for an issue until the same is resolved. Provide quick solution for already known & documented issues. Logically work through problems to determine their cause and how they can be resolved. Report errors/bugs to Development. Provide consulting for customers on procedural issues and queries. Share knowledge & best practices with the team. Delivery of valuable content for Product Support Knowledge Base. Contribute to Technical Knowledge Database. Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe. Participate in weekend support coverage as per roster planned globally. Continually develop expertise on new releases and product as demanded by business environment. Driving critical customer escalations from the core topic Experience (Role Requirements): Preferred skills Total experience of 3-5 years out of which, at least 2 years experience of directly related working on SuccessFactors LMS should be there or equivalent products in HCM- Human Capital Management Working knowledge of XML, Java, J2EE, HTML. Working knowledge/hands-on experience on single sign on and SFTP concepts Awareness about cloud system architecture and SaaS environment Very good understanding of RDBMS database concepts, SQL. Familiarity with operating system, networking concepts. Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset. Good understanding of standard business processes & scenarios. Working knowledge of Unix/Windows, Web application servers. Strong customer focus. High attention to detail in identifying root-cause. Ability to understand customer s business process and able to use that knowledge to anticipate best mode of resolution. Strong analytical & logical skills. Strong problem resolution, analysis and documentation skills. Strong team player; enjoys working with international teams. Outstanding ability to manage & prioritize own workload/tasks. Excellent communication, collaboration skills. Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues. Experience with online communications. Excellent English communication - writing and speaking skills. Working knowledge of Service Management ticketing systems Customer facing or implementation experience in SuccessFactors suit would be an added advantage. Work Experience: 3+ years of experience in customer facing engagements Education: Engineering degree or MSc / bachelor s degree in any discipline complemented by equivalent work experience About the team SAP Cloud Product Support Team high end Product Support for customers of various Products in Cloud portfolio of SAP, namely: SuccessFactors LMS SuccessFactors BizX Foundations With 6 locations across the world, SAP CS Delivery has a high performing team of Support Engineers, whose mission is Beautiful Products deserve Beautiful Support . By providing end-to-end support and services for all SAP s OnDemand solutions, SAP Cloud Product Support contributes significantly to the success of Cloud Business of SAP. Within our team, we practice a trust-based working model. Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425924 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 425924 Posted Date: May 29, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts. As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance. This position also involves documenting solutions and contributing to the organizations knowledge base to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. Technical Support and Troubleshooting: Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting. Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required. Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization. Incident Handling: Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization. Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately. Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases. Contribute to the organization s knowledge base by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. Customer Engagement and Communication: Communicate regularly with customers to provide updates on issue resolution progress and next steps. Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders. Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues. Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 2+ years of relevant experience in supporting enterprise products, focusing on troubleshooting and resolving customer-reported issues. Strong problem-solving skills and a proven ability to manage high-priority cases in a fast-paced, customer-centric environment. Hands-on experience in ERP support is highly preferred, including: Installing, upgrading, and configuring ERP products like QAD, SAP, Oracle ERP, or Dynamics 365. Basic troubleshooting and resolving system-level issues related to performance and configuration. Progress DBA knowledge (e.g., backups, monitoring) is advantageous but not mandatory. Technical Skills Familiarity with debugging and troubleshooting in Unix/Linux and Windows environments. Basic knowledge of scripting (e.g., Shell) and SQL for issue diagnosis and resolution. Understanding of database management principles and system configurations. Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service.

Who are Inchcape? At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organisations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Key Responsibilities: Ensure the Inchcape network is operational, secure, managed, monitored, patched, and refreshed. Design, implement, and maintain new and existing networking infrastructure. Provide Middle/high-level support within the Networking team for technical issues. Maintain and implement secure cloud networking, such as Azure and AWS Complete refresh of network hardware, ensuring devices are supported and updated to the latest firmware Working with staff from other departments and mentoring junior Engineers Ownership of Network security and CIS best practices in line with the ISS Security team Work within ITIL management structures to comply with standards. Work with the Helpdesk ticketing response system. Maintain network inventory and procedures Assist with complex production network issues Managing DR network requirements and regular testing. Act a part of the On-call process, providing escalation for issues outside of core working hours. Assist in managing networking risks and issues. Flexibility to work in different time zones as required. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures Knowledge: Cloud networking in AWS and Azure Automation Full network lifecycle DMVPN Cisco Firewalls (ASA) Network Security Site-to-Site VPN s Cisco Meraki Wi-fi Zone-based firewalls on Cisco Switches Anyconnect VPN s AWS Networking Experience (VPC, CSR, Transit Gateway, Peering, CDN) SNMP Syslog and Netflow technologies and deployment. Radius Technologies. (Microsoft and Cisco ISE) Monitoring Platforms. (AWS CloudWatch and SolarWinds are Preferable. Required Skills: Apply technology to deliver the business vision Strong collaborative and partner approach Presentation and facilitation Ability to influence and negotiate with a wide range of stakeholders Required Qualifications: ( Essential) CCIE Cisco CCNP-Security Degree in a relevant subject. Desirable Cisco CCNP-Wireless AWS CSR Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. #WeAreInchcape Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Call or WhatsApp ASAP cv.rrenaissance@gmail.com MONICA 9650531029 Clients Hiring for :- BRITISH AIRWAYS International Airline (Captive Unit) hiring for TRAVEL Customer Care Executive for NOIDA Location Role & responsibilities Inbound Voice Travel Customer Service Process Handling Airline Customer Queries PNR & Ticket & Itinerary Cancelation, Creation, Amendment Preferred candidate profile Excellent Communication* 1 Year Voice or Blended Travel Experience Mandate Any Education Any Age Any Location within Delhi NCR Immediate Joiner preferred (Notice period can be given) Perks and benefits Monthly salary 30-40% hike on your last withdrawn salary or as per below mentioned one whichever is lesser will be given Experienced = 44000 (INCLUDED VARIABLE) Work From Office Both Way Cab Any 5 Days Working Rotational Shifts & Offs Call or WhatsApp ASAP cv.rrenaissance@gmail.com MONICA 9650531029

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) . This is a mandatory work from office (BLR or HYD Oracle office) role. Responsibilities : Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue Provide telephone and email support to internal and external customers Perform efficient incident management while maintaining metric quotas Understand and assess customer-reported issues to determine prioritization Serve as an internal knowledge resource for other members of the Fusion Human Capital Management (HCM) team Utilize knowledge of technologies to make solution recommendations Analyze and validate issues transferred to R&D and offer suggestions on fixes as needed Act as a liaison between customers, R&D, Production, Consultants, and QA, etc. Manage and ensure documentation of assigned incidents, including internal and external communications Learn, understand, maintain and contribute to internal support processes Analyze, develop, and improve internal processes Maintain strong adherence to Service Level Agreements Participate in special projects, as assigned Qualifications: BS in computer sciences or a related field recommended. A minimum of 4 years of experience in a support product support environment Experience with SQL and Oracle databases Strong technical problem-solving skills, with an ability to troubleshoot complex application issues Exceptional research skills and resourcefulness Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling Familiarity with Customer Relationship Management (CRM) / Ticketing systems Multi-lingual (English/French/Spanish/German) is a good asset Ability to verbally present soft and hard technical subject matter to a variety of audiences Ability to proactively develop relationships and communicate with all levels of the internal organization Ability to communicate with members of a clients organization, at all levels (general staff to an executive, technical and non-technical) Working knowledge of XML, SSO, FTP, Web Services are very strong assets Knowledge in SSL, PGP, Java, C#, Linux/ Unix are excellent attributes. Working knowledge of Human Capital Management (HCM) Core products