2006 Ticketing Jobs - Page 24

Responsibilities As a member of the incident/Workorder/Change handling team , you will have the following accountabilities: Will be working as an SME for Zscaler Support in Operations for ZIA, ZPA and ZDX. Assess and orchestrate the current and planned security posture for NTT data s Security infrastructure, providing recommendations for improvement and risk reduction. Identify and propose process improvements and identify opportunities for new processes and procedures to reduce risk. Support security incident response as required; First line responder to reported or detected incidents. Perform security research, analysis, security vulnerability assessments and penetration tests. Provide security audit and investigation support Monitor and track security systems for Vulnerability and respond to potential security Vulnerability. Provide support for the Vulnerability management program. Provide 24x7 support as operations team working in shifts. Participate in on-call system administration support including but not limited to weekends, holidays and after-business hours as required to service the needs of the business. Skills and Experience 4 to 5 years+ in Information Security space. Strong experiance in Service Now Ticketing tool, Dashboards and Integration. Strong experience with Zscaler ZIA, ZPA and ZDX. Strong experience with Vulnerability Management Program. Strong experience with Qualys Vulnerability Management Tool. Some good to have Experience with Crowdstrike EDR and SIEM. Strong experience with multiple network operating systems, including two or more of the following: Cisco iOS, Juniper ScreenOS or Junos, Fortinet FortiOS, CheckPoint GAiA, or Palo Alto Networks PAN-OS; Tanium, Rapid 7, Nessus, Nitro ESM, Symantec SEP, Symantec Message labs, Thales encryption, Allgress, Forecpoint, Blue coat, Firepower, Cisco ISE, Carbon Black, Titus, Encase Strong oral, written, and presentation abilities. Experiance with M365 Copilot. Some experience with Unix/Linux system administration. Strong experience with logging and alerting platforms, including SIEM integration. Current understanding of Industry trends and emerging threats; and Working Knowledge of incident response methodologies and technologies. Desirable Zscaler Certifications Associate and Professional for ZIA, ZPA and ZDX. Excellent Experiance in Zscaler ZIA, ZPA and ZDX. Experiance in Vulnerability Management Program. Experiance in Qualys Vulnerability Management Tool. Well-rounded background in network, host, database, and application security. Experience implementing security controls in a bi-modal IT environment. Experience driving a culture of security awareness. Experience administering network devices, databases, and/or web application servers. Professional IT Accreditations (CISM, CCSA, CCSE, JNCIA, CCNA, CISSP, CompTIA Security) Good to have. Abilities Non customer facing role but an ability to build strong relationships with internal teams, and security leadership, is essential act as Incident co-ordinator, for reviewing all security tools, ingesting incident data, tracking incident status, coordinating with internal and external assets to fulfill information requirements, and initiating escalation procedures. Document daily work and new processes. Embrace a culture of continuous service improvement and service excellence. Stay up to date on security industry trends.

Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics) Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP Ensure familiarity with new releases as they become available Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in training and supporting the MICROS product suites and associated interfaces Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate by the management Career Level - IC2 Duties & Responsibilities Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics) Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP Ensure familiarity with new releases as they become available Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in training and supporting the MICROS product suites and associated interfaces Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate by the management Other Requirements Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Knowledge, Skills & Abilities Essential Minimum 2-3 yrs experience installing / configuring / supporting / administering F&B Restaurant management software products (RES 3700, 9700, Simphony, eBusiness etc..) Minimum two years hospitality experience Or Degree in a technical, hospitality or business field Knowledge of food and beverage management procedures Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint Previous experience in supporting alternative hospitality software products Required Previous technical support or help desk experience Strong communication skills Customer focused attitude Knowledge of common help desk and ticketing solutions Experience working with cross functional teams Great troubleshooting skills Familiarity with Operating Systems (2012, 2016, MSSQL, Oracle, and VM Ware) Working knowledge of Networks, PCs and troubleshooting installation issues

Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock! What You Will Do Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team. Provide second-level troubleshooting support and liaise with service providers and third parties. Meet internal critical metrics and follow SLAs and OLAs for service delivery. Investigate and react to live issues, ensuring timely resolution. Prepare and implement periodic releases for both infrastructure and software. Act as a partner concern for issues raised through customer channels. Craft and enhance processes and activities related to the role. Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4. What You Need 3-5 years experience in a technical support or operational role. Broad technology knowledge, including Windows and Linux. Strong communication skills, both written and verbal. Proficiency with monitoring tools such as Grafana and Datadog. Excellent problem-solving skills and a methodical approach. Evidence of accountability and ownership in managing incidents. Ability to analyze logs and troubleshoot issues. Excellent attention to detail and organizational skills. Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS. Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines. Experience with relational and non-relational databases, e.g., MSSQL/MongoDB. Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible. Experience with event workflow ticketing systems such as Freshdesk/Jira. Bachelor s Degree in Computer Science, Engineering, or related field, or equivalent experience. Ability to produce high-quality work that meets project briefs and explores creative concepts. What Were Looking For Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock! What You Will Do Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team. Provide second-level troubleshooting support and liaise with service providers and third parties. Meet internal critical metrics and follow SLAs and OLAs for service delivery. Investigate and react to live issues, ensuring timely resolution. Prepare and implement periodic releases for both infrastructure and software. Act as a partner concern for issues raised through customer channels. Craft and improve processes and activities related to the role. Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4. What You Need 3-5 years experience in a technical support or operational role. Broad technology knowledge, including Windows and Linux. Strong communication skills, both written and verbal. Proficiency with monitoring tools such as Grafana and Datadog. Excellent problem-solving skills and a methodical approach. Evidence of accountability and ownership in managing incidents. Ability to analyze logs and troubleshoot issues. Excellent attention to detail and organizational skills. Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS. Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines. Experience with relational and non-relational databases, e.g., MSSQL/MongoDB. Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible. Experience with event workflow ticketing systems such as Freshdesk/Jira. Bachelor s Degree in Computer Science, Engineering, or related field, or equivalent experience. World Leader in Gaming Entertainment Robust benefits package Global career opportunities .

Responsibilities: Help clients identify their ideal travel package based on their suggests and requirements. Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc. Regularly maintain a good relationship with our customers. Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary. Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps. Sell the appropriate tour package to the right customer. Negotiate any customizations or modifications requested and accommodate to the best level possible. Resolve any problem that arises regarding the trip for the customer. Regularly update a database containing client details and their travel information. Ensure this data is secured and handled appropriately. Reach the sales and revenue targets. Stay up to date on Destinations and the Properties. What to expect from the role: Hands-on experience in planning travel packages, selling trips to clients, etc. Learning how to organize, multitask and manage time. Learn on the job regarding the best practices in travel management and tourism. Exposure to the travel and tourism industry, and its various responsibilities.

Overview Main purpose: Join our dynamic production support team as a Production Support Lead. In this role, youll be an integral part of our 24x7 support system for client-facing applications, ensuring smooth operations and resolving production infrastructure-related challenges. Youll excel in adhering to support processes, including SOP, NOC, handover/takeover protocols, and SLAs. Dimensions: Employees managed: Direct: 0 Indirect: 0 Key responsibilities: In this pivotal role, your responsibilities encompass, but arent limited to: Delivering unwavering production support in a 24x7 environment. Proficiently diagnosing and troubleshooting complex issues, ensuring seamless application performance. Collaborating with end users to provide guidance and collaborating with cross-functional product teams. Swiftly addressing client inquiries through our efficient ticketing system. Business Compliance Exhibit an unwavering understanding of and commitment to compliance with all applicable legislation and Publicis Groupe Policies, including Janus, GSO, and IT policies. Responsibilities Spearhead and guide a team of 6 skilled professionals. Oversee a defined application scope, taking charge of incidents, requests, and changes. Ensure the achievement of SLA targets for the above-mentioned activities. Facilitate the transfer of knowledge to development teams whenever expertise isnt available within ISPL. Foster close collaboration with global OPS teams and other IT departments, facilitating incident coordination, security measures, infrastructure enhancements, development efforts, and more.

REQUIRED SKILLS: (Need Majority; 1-2+ Years) Serve as a customer service contact for data reporting for Wisconsin schools and districts. Create, oversee, and monitor requests, incidents, and resolutions using ticketing software. Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. Openness to presenting training sessions and materials. Experience preferred. Monitor and support district reporting progress and ensure data errors are resolved. Assist WISEdata product owner with business process analysis and improvements. Conduct data health checks using the WISEdata portal and WISEdash visualizations and download tools. CONTRACT OVERVIEW MUST BE CURRENT WI RESIDENT OR RELOCATING NICE TO HAVE SKILLS: Understanding of API technologies. Knowledge of data warehousing and reporting. Experience working in education software systems at school/district/state level. Provide on-site or virtual training. INTERVIEW PROCESS: Microsoft Teams Video On & Audio On DESCRIPTION OF ROLE: The goal of this position is to increase support to Wisconsin s schools and districts for state reporting tasks as well as provide training and presentations related to several data applications. The position performs direct WISEdata customer support services for school and district clients (LEAs) by responding to CRM tickets, emails, and phone calls. This position will document, track, and monitor support requests to ensure timely resolution. It will also serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops organized by the Customer Services team or external stakeholders. The employee will follow the Customer Service Framework and standard practices for effective customer service. Key Responsibilities: Customer Service Help Desk Responsibilities (60%): o Respond to customer requests via CRM, email, and phone. o Track and document tickets and support issues. o Support schools/districts in WISEdata data submissions and review processes. o Contact districts proactively if data support is needed. o Monitor data quality, review reports before data snapshots. o Help identify improvements to state reporting through business analysis. o Provide support to ensure data issues and errors are being resolved. Training Responsibilities (35%): o Serve as primary trainer for internal and external WISEdata-related sessions. o Collaborate with Technical Writer on documentation and FAQs. o Create and update tutorials, videos, and training materials. o Present at in-person or virtual conferences and workshops. o Provide feedback to leadership on client support issues. Professional Development & Other Duties (5%): o Stay current on application changes and industry practices. o Attend professional learning sessions and vendor user groups. CONTRACT OVERVIEW MUST BE CURRENT WI RESIDENT OR RELOCATING o Contribute to team meetings and processes. Other skills that might be valuable to the role: Strong interpersonal and customer service communication. Decision-making in complex situations. Ability to interpret business logic and technical requirements. Oral and written communication effectiveness. Ability to work independently and collaboratively. Familiarity with Microsoft Office, Microsoft Dynamics CRM, Google Apps. Knowledge of student information system (SIS) software used in Wisconsin. Knowledge of DPI tools including WISEdata Portal, WISEid, WISEdash, Ed-Fi Credential Application. Must be able to travel by car to meetings outside Madison.

About the Role : We are seeking a skilled and motivated ServiceNow Application Developer to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards. Key Responsibilities: Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture. Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem. Participate in platform onboarding, scoped app development, and data ingestion processes. Maintain documentation and contribute to knowledge base articles and onboarding guides. Required Qualifications: 3+ years of experience developing on the ServiceNow platform. Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting. Experience with AT&T s ServiceNow architecture or similar enterprise-scale implementations is a plus. Preferred Skills: Experience with Agile development methodologies. Knowledge of AT&T s network operations environment and ticketing workflows. Ability to work independently and in a team-oriented, collaborative environment. Why Join Us? You ll be part of a high-impact transformation effort that is reshaping how Network Operations teams manage incidents, changes, and escalations. This is a unique opportunity to contribute to a platform that supports mission-critical services across AT&T. We believe that transformation is not just about technology it s about people. Our teams are built on a foundation of collaboration, transparency, and continuous learning. As part of the ServiceNow and Network Operations community, you ll be immersed in a culture that values: Operational Excellence : Our teams are deeply committed to improving operational efficiency through automation, data integrity, and proactive problem-solving Purpose-Driven Work : Whether it s supporting emergency device readiness or transforming change management, our work directly supports mission-critical operations that keep people connected Location: IND:KA:Banglaore / Intl Tech Park, Whitefield Rd - Storage: Innovator Building, Itpb, Whitefield Rd Job ID R-71438 Date posted 07/07/2025

Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Ability to provide step-by-step technical help, both written and verbal. Experience with solving computer related problems. Experience working with company escalation policy. Requirements and Skills Interpersonal skills to interact with customers and team members. Excellent problem-solving and communication skills with fluent spoken English and good thought flow. Organization skills to balance and prioritize work. Ability to work in a team environment. Work Environment Work from Office is mandatory This job role requires to work in rotational / night shifts. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Job Description : Job Title: Senior Analyst, Product & Supply Master Data Management About us : With over 200 brands sold in nearly 180 countries, we re the world s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our busines s. W ith a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the team: (TE) About the role: Context / Scope Global Diageo Business Services (GDBS) is a global multifunctional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash (OTC), Source to Pay (STP) and Record to Report (RTR) and Data Services (MDM). Diageo also has Captive Centers that support service provision in Global markets. GDBS is a multicultural, multi-language and matrixed environment. A program is underway to establish a Captive Service Centre in Bangalore to service global markets. The Data Service Stream in GDBS provides master data services which inclusive of data compliance and maintenance activities for GDBS served countries. This is being realized in cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY16 by the Data community. The Data Service stream underpins and enables the proper operation of the business processes by ensuring timely, accurate, compliant, and relevant master data maintenance processes being STP, OTC, RTR, ETEC, HRO, Supply chain. Master data maintenance in scope for the team are: Vendor, Customer, Finance, Commercial, Employee and Product & Supply master data. The Master Data Services supporting & serves multiple markets / countries across the globe Diageo operating business. Dimensions The role is responsible for a specific area of Master Data maintenance across GDBS served markets. Market Complexity The role would entail responsibility for the step change, standardization, and process harmonization of Master Data maintenance across GDBS served countries. Role Responsibilities: Purpose of Role The purpose of this role is to execute the creation and amendment of Product and Supply Master Data in SAP for relevant markets within the agreed lead-times, and while maintaining business compliance. The role will also involve some business reporting. Diageo Capabilities Be authentic Maintain great relationships with internal stakeholders and communicate in the right way. Stand for process quality and compliance. Find solutions The role involves processing critical data requests under significant time pressure to agreed timelines. The candidate should be pro-active and highlight opportunities to improve processes where possible. Consistently deliver great performance The role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must demonstrate brilliant execution in all aspects of the role. Attention to detail, rigour and structure is essential. Manage People for Success The role involves dealing with a large number of requests from various teams. The candidate should be able to work with competing demands from different stakeholders. Top 3-5 Accountabilities Data Maintenance Create, maintain Master Data based on authorised business requests, according to the relevant policies and procedures Review Master Data Quality to ensure data is accurate and complete. Work with the Data & Information Governance team to ensure Diageo best practise for data quality is implemented. Achieve individual goals including daily task, turnaround time, accuracy, and knowledge in the business process. Procuring approval for exception requests such as DUTY, TAX, etc., e2e Knowledge in Product & supply along with planning scope Perform testing in SAP test environment on any new technical change in system e2e ownership on the controls specified to the tasks Backup for Junior Manager Operational Reporting Complete and issue data-oriented reporting as requested on a timely basis Process Improvement Identify and pursue opportunities to streamline processes and increase process compliance with our stakeholders Training and Capability Enhancement Evaluate level of Right First Time requests versus rejections to identify any capability gaps to be addressed Experience / skills required: Essential Fluency in English 1-3 years relevant work experience Product & supply master domain Working knowledge on PLM/SAP application Working knowledge on Product & supply master tools such as PLM/SAP, APO & any other Master data maintenance systems Understanding of Product master SLA s, Generating required reports, and review with stake holders Excellent in working on MS office application Should have adequate knowledge about process improvements tools and technologies (like MDS, etc.,) Attention to Detail/Accuracy - Demonstrates sound commitment to importance of Right First Time principle through ensuring own work is 99% error free Basic Knowledge to navigate the ticketing portal and more specific to Material Master domain SAP knowledge for Material master including planning scope Review of supporting documents related to maintenance activity Perform Material master Creation/Amendment/Deletion in SAP Update and maintain critical information (such as DUTY, TAX, etc.,) Publishing report on monthly basis to Governance/market & management Query handling by coordinating with market data-coordinator, Data governance or relevant stake holder across various region(s) Ability to work quickly and accurately under pressure Pro-active approach Excellent understanding of data management disciplines and their business benefits Highly energetic / self-motivated person Efficient of addressing the root cause of the issue for all escalation from market Backup for Junior Manager Desirable: Demonstrated energy and drive to make a difference in the data role. Prior business experience preferable Strong communication skills, able to explain processes or reasons clearly and concisely for data request rejection Knowledge of SAP would be an advantage Very Good presentation skills to Data governance/key stakeholders Barriers to Success in Role (Optional) Lack of rigour and attention to detail, or an ability to work at pace. Lack of communication skills or ability to build good professional relationships. Inability to work with a broad set of stakeholders functionally and culturally. Lack of English fluency Inability to work assertively and proactively Not a team player Inability to drive for resolution Insufficiently open minded Flexible Working Options Based on market requirements Additional Requirements (Based on process) Basic Knowledge about e2e supply chain function Understand the strategy about Logistics/Move process Understanding of Transport Management working methodology across Material, Customer & Vendor domains Knowledge on Create/Maintain of Hubs, Customer Locations, Docks, Carriers & Tariff Ability to troubleshoot the uploading issues within Transport management system Validation of existing and any new Brand in system on the products Supports to business on handling additional Product & supply scope of activities (tax code update, stock valuation, obsoletion, etc.) Knowledge in MS access database is key Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you re supported from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-07-07

We have opened a position for a contractor to be hired for Major Incident Manager position (atleast >= 3 years in Incident Manager role). Contractor JC:76566 Attaching JD for the requirement and as mentioned this opening is for immediate fulfilment, candidate must be open to WFO and in a rotational shift 24*7*365 days at Hyderabad or Bangalore AMD location (preferably Hyderabad). ROLEMajor Incident Manager ShiftShould be comfortable with 24*7 working environment ExperienceAtleast 3 years of experience in handling Major Incident or in a similar role. LocationHyderabad/Bangalore Skill Set: ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. B2 - 4 -6 yrs Location - Hyd & bangalore CBR - 100K KEY S AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Proemtech Infosystems is looking for Technical Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives IT Service Desk experience5yrs Excellent troubleshooting skills (O365/VPN/Printer/Active Directory/MS-Office Packages etc.) Understanding of Windows 10/11 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, resolve tickets Experience in resolving IT issues via phone/email/chat/self-service portal or web Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows 10/11 Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) / Multi Factor Authentication (MFA) / Multi Factor Authentication (MFA), Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, MS PowerPoint, MS Teams and MS OneDrive Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays Flexible to work in a 24 x 7 Environment due to English Language Support Strong time management skills, a logical approach to problem-solving, and the ability to perform effectively under pressure Continuous commitment to professional development To provide 1st line technical support, answering support queries via phone, email, Chat and Web To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Strong interpersonal skills are a prerequisite. Ability to work effectively in a dispersed team and individually. Ticket re-assignment to L2/L1.5 if ticket unresolved by L1 (wherever applicable) Ticket reassignment to Other Resolver groups if ticket unresolved by L1 (wherever applicable) Routing / Chasing of tickets with other Resolver groups Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L1.5 / Team Lead as applicable for outage confirmation Creating child tickets and tagging them with Major ticket / problem ticket Callback the user and confirm resolution (wherever applicable) Trouble shooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox etc. as per scope document and SOW Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Loaction:-Coimbatore / Pune EXP:- 5 to 8 years Rate :- Market rate Responsibilities Second-Level Technical SupportProvide L2 technical support for incidents and service requests related to Microsoft Teams, including messaging, meetings, channels, and application integration. This includes initial diagnosis, troubleshooting, and resolution of a wide range of issues. User and Group ManagementPerform routine administrative tasks in Microsoft Teams, such as managing user access, team creation, and membership. Meeting and Collaboration SupportAssist users with issues related to Microsoft Teams meetings, including audio/video problems, screen sharing, and recording. Provide guidance on best practices for collaboration within Teams. Basic Policy EnforcementAssist with the implementation and monitoring of basic Microsoft Teams policies related to messaging and meeting settings. Device SupportProvide basic troubleshooting for Microsoft Teams certified devices (e.g., headsets, webcams). Integration SupportAssist with troubleshooting basic integration issues between Microsoft Teams and other Microsoft 365 services. Monitoring and Health ChecksMonitor the health and basic performance of the Microsoft Teams environment. Identify potential issues and proactively take steps to prevent disruptions. DocumentationContribute to the creation and maintenance of basic technical documentation, including knowledge base articles and troubleshooting steps for Teams issues. Ticket ManagementAccurately log and update all support activities in the ticketing system, ensuring timely communication with end-users. EscalationEscalate complex or unresolved issues to L3 engineers in a timely and efficient manner, providing detailed information for further investigation. CollaborationWork closely with other IT team members, including L1 support and other infrastructure teams, to resolve issues effectively. Learning and DevelopmentContinuously learn and develop skills in Microsoft Teams and related technologies through training, self-study, and knowledge sharing. Required Skills and Experience Minimum of 3-6 years of experience in supporting Microsoft Teams environments. Good understanding of core Microsoft Teams features and functionalities (messaging, meetings, channels, apps). Familiarity with Microsoft 365 administration and the Teams Admin Center. Basic troubleshooting skills related to audio and video within Teams meetings. Good understanding of user and group management within Microsoft Teams. Familiarity with basic Microsoft Teams policies. Good communication (both written and verbal) and interpersonal skills. Ability to work effectively in a team environment. Strong attention to detail and organizational skills. Added Advantage (Skills in any of the following will be a plus) Basic understanding of Microsoft Teams Enterprise Voice features (Phone System, Calling Plans, Direct Routing). Familiarity with VoIP concepts and terminology. Experience with troubleshooting basic calling issues in Teams. Exposure to Microsoft Teams certified phone devices. Preferred Skills and Experience Microsoft certifications related to Microsoft 365 or Teams (e.g., Microsoft 365 CertifiedFundamentals). Experience with using monitoring tools for Microsoft Teams. Familiarity with PowerShell for basic Teams administration tasks. Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy etc). Exposure to other Microsoft 365 collaboration tools. Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Exchange Server Admin. Experience3-5 Years.

-Major Incident Manager-B2 Shift Should be comfortable with 24*7 working environment Experience Atleast 3 years of experience in handling Major Incident or in a similar role. Location Hyderabad/Bangalore Skill Set : ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

An Enterprise Work Delivery (EWD) Configuration analyst is responsible in ensuring configuration, deployment, and maintenance of the applications are met within the set timelines. This also includes processing of intakes (user ID requests, rules and skills updates, etc) and claims monitoring and assignment. Primary Responsibilities: Scope of SupportSupports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role Claims/Inventory Management Monitoring and assignment of claims. Analyst should be able to identify claims’ age to know which to prioritize and be assigned first. This also includes bulk hold, closure and cancellation of claims Work Schedule Assignment Assignment of schedules to new EWD users, to be able to monitor performance and utilization Intake Management Processing requests via WP&M Intake Site. Requests include new user ID request, rules and skills updates, skilling, and inventory/load balancing Incident Management Monitoring and updating of incident intake requests from start of issue until resolution. Submission of INC tickets when EWD issues are identified Mailbox and OneNote Management Monitoring and processing requests coming through the mailbox which includes manual load requests etc. Updating shared OneNote file for any endorsements Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Technical Proficiency Knowledge on various tools and applications used, to be able to identify the appropriate access to be provided to users Solid Analytical Skills Proven ability to identify age of inventory to be able to prioritize which claims to be assigned and loaded first. This also applies to intake management, to ensure TAT of each intake is met Effective Communication Proven to ensure complete information and details on incidents are included in the intakes for all identified issues. Follows-through on all tickets until complete resolution is in place InnovationProven to generate and produce new ideas and process to drive efficiency in the delivery of tasks, making room for further learning and expansion of scope At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #njp #SSWFM External Candidate Application Internal Employee Application

Responsibilities: Providing support for internal users. Interact with client by call/email/ticket to discuss support cases. Report all support activities in relevant tracking system. Use Oracle SQL to collect/analyze data stored in our internal DB. Work on IQVIA internal tools to analyze data delivery process Keep himself updated on products and services. Develop, share and capitalize his/her knowledge. Train users or co-workers on different support cases. Good experience in writing SQL queries and troubleshooting

3-7 years experience in car rental sales in tourism industry. Technical knowledge of cars. Proven track record in sales, preferably in the tourism industry. Excellent communication and convincing skills. Strong negotiation and persuasion abilities. Self-motivated, goal-oriented, and results-driven. Passion for travel and willingness to explore destinations.

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Route qualified prospects to the appropriate sales executives for further development and closure Understanding the clients requirements and providing a solution for the same To explain the tour packages a client is looking for Must have good convincing skills Maintain and expand your database of prospects within your assigned territory Skills that we would value in you: Promoting and marketing the business Selling travel products and tour packages Sourcing products and destinations to meet consumer demands for bespoke travel andsustainable tourism Dealing with customer inquiries and aiming to meet their expectations Helping in the smooth, efficient running of the business Qualifications: 1-3 years of experience & graduated or above in any field with excellent command of the English language.

Work closely with the team to understand Hammock Holidays offers and packages Aid the Sales & Marketing team in completing the deals Updating new packages and deals on the website Supplying travelers with pertinent information and useful travel/holiday material Skills that we would value in you: Promoting and marketing the business Dealing with customer inquiries and aiming to meet their expectations Helping in the smooth, efficient running of the business Qualifications: 0-3 years of experience & graduated or above in any field with excellent command of the English language.

Minimum 2 years experience in outbound agency sales Should possess excellent geographic knowledge of outbound tours and should be up to date with news and events in travel trade Minimum Education Qualification: Graduate degree Excellent communication skills spoken and written Excellent interpersonal skills and ability to negotiate and influence people Strong team working and networking skills Pro-active attitude willing to take initiative and learn If you meet the above criteria and have a passion for learning and self development, then contact us.

Provide exceptional travel care and customer service to customers through Voice Process. Accurately complete end to end requirements arrangements for flight / Hotel booking requests for ticketing, fares, routing and post booking call @7827642775 Required Candidate profile Well versed working on more than 1 GDS. Sabre, Galileo & Amadeus will be preferred. Bachelor's/ Undergraduate /dropouts. Excellent communication skills Fresher / Experience both are equally welcome Perks and benefits Both side cab shift Allowances

1–2 yrs in customer success/support (tech) Strong problem-solving, communication Customer-focused, adaptable CRM/ticketing tools Explain tech to non-tech users Basic APIs, troubleshooting Data-driven mindset Send your resume: mohanrajk@desicrew.in Required Candidate profile Good communicarion skill wich imcluding writter and oral Good knowlege on Infiormationtechmologu ( software troubleshooting and instralation)

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.