2005 Ticketing Jobs - Page 23

As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer s business operation within an ITIL framework. Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific get well plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements.

Hiring For Travel | GGN location International Voice process Profile:- Schedule change , cancellation , reservation . Minimum 1 year of Travel Process Experience Salary:- 40,000 24*7 Shift 5 days working Required Candidate profile Any Graduate & Under-Grad can apply. Minimum 1 year of Travel Process Experience is required. Working Experience into travel is mandatory. 8527498889 , 9911567769 , 9560028009

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: YOURSELF Starting at 14 days holiday per year, rising to 22 days with increased service. In addition to public holidays Life Events, Service Awards, Company Outings HEALTH Medical plan Annual medical check WEALTH Social security and public housing fund Supplementary Housing Allowance Life assurance Critical illness cover Job Purpose The Clinical Data Manager I is an end-to-end data custodian and plays a key role in managing data and ensuring its accuracy, completeness, and compliance with regulatory standards while providing data management support to study teams. The Clinical Data Manager excels in defining overall data standards, data collection requirements, data import, extraction, reporting, and analysis methods. The incumbent shall demonstrate a strong working knowledge of Good Clinical Data Management Practices. Key Responsibilities The Clinical Data Manager I plays an essential role in the efficient design of project databases, the integration of data from multiple sources, and the reporting and analysis of key study data metrics. The incumbent will recommend and drive solutions for database design and data reporting. This role is critical for meeting sponsor study data endpoints and requirements. Design study CRFs and databases utilizing eCRF library Create study Data Management Plan and deployment roadmap Monitor study timelines and communicate risk Develop database edits, rules, and derivations Prepare tracking reports and metrics Facilitate study team involvement in database development Prepare data extracts and processing for sponsor deliverables Communicate with sponsors regarding study data processes, endpoints, and overall data management process Functional Competencies (Technical knowledge/Skills) Technical project management and oversight Task creation and tracking via ticketing software Proficient with clinical data management systems Experience working with research support or clinical team Behaviour Competencies Detail oriented and possess excellent organizational skills Possess strong written and verbal skills for effectively communicating with departmental staff and research centers Creative problem-solving skills Naturally inquisitive self-learner Self-accountability Experience, Education, and Certifications Bachelor s Degree in Life Science (Biology, Medical Technology, Research Psychology, Math or Health Science or equivalent experience in a related field Practical work experience in a clinical or technical setting Demonstrated experience in team settings to achieve goals Demonstrated experience with clinical data management systems Experience working with research support or clinical team English: Fluent Can work from 2 pm to 11 pm Come as you are. Were proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

As a member of the Support organization, your primary focus is to provide post-sales support and solutions to the Oracle customer base while advocating for customer needs. This role involves handling customer inquiries via phone, email, and Service Requests, as well as addressing technical queries related to troubleshooting within our Electronic Support Services Youll play a key role in maintaining customer relationships, and youll also assist internal Oracle employees with various customer situations Focus on delivering support and solutions to Oracles customers. Guide and support customers throughout the product life cycle for successful product use. Act as the primary Company-customer link, sharing a point of view in processes, applications, and technology. Handle both non-technical and technical inquiries through phone, email, or ticketing system Act as a key contact point for customer relationships and internal assistance. Collaborate with customer IT staff for technical issue resolution (SQL / UNIX required), prioritizing communication, resource use, and timely progress. Work with general guidance from senior engineers, sometimes independently. Aim for highest customer satisfaction while working independently. Handle partner concerns and ensure smooth problem resolution. Solid understanding of cloud computing principles and functionalities, including IaaS, PaaS, and SaaS. Bachelors Degree in Computer science (B.Tech & BE Preferred), with two years of related experience. Join us in ensuring customer satisfaction through effective support and problem-solving! Career Level - IC2 Career Level - IC2 Responsibilities and Needed Skills Ability to coordinate, organize, and prioritize work activities for self and others is a must. Excellent proven customer service skills. Ability to clearly document processes and activities, maintain service desk records including incident reports and knowledge base articles. Willingness to work 24 x 7, including weekends and shifts as needed. Ability to diagnose and resolve basic technical issues. Escalate unresolved or complex issues to senior analysts or other IT teams. Proficient in English with excellent communication skills. Customer-oriented attitude. Ensure timely resolution of issues while adhering to service level agreements (SLAs). Ability to multitask and handle diverse responsibilities. Able to build relationships with key stakeholders and senior management. Escalate unresolved or complex issues to senior analysts or other IT teams. Familiarity with IT service desk metrics and processes. SQL, UNIX required as well as Oracle Database. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. That s why we re committed to crafting a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re encouraged to go beyond what s been done before.

Looking for an immediate joiner. JOB LOCATION- JP NAGAR, BANGALORE(onsite) Experience - 1 to 2 years in Customer Support Key Responsibilities: Be the first point of contact for customer queries via phone, email, and chat. Troubleshoot and resolve basic technical issues; escalate complex ones as needed. Document issues and solutions accurately in the support system. Manage and prioritise multiple support tickets for timely resolution. Follow up to ensure customer satisfaction and share user insights with internal teams. Requirements: 1 to 2 years in customer or technical support. Strong problem-solving and clear communication skills. Ability to explain tech concepts in simple terms. Quick learner, organised, and proactive. Team-oriented with a customer-focused approach. Preferred: Must have at least 1year of support experience ( Female Candidates only ) Language skills: Fluent in English, Hindi . Note: Interested candidates can come directly to the office.

This is a semi-voice process. As a support agent, you will interact with partners and customers on behalf of the organisation through support channels such as the HelpDesk, emails, phone, and social media platforms. You will provide customers with information on products and services and resolve any problems they might face to ensure high customer satisfaction. Over time, you will also learn about Wealth Management. Responsibilities 1. Receive incoming calls from Partners and Customers and resolve theirRequirements 1. The ideal candidate would have 2-5 years of support experience in the BFSI sector. 2. Good verbal & written communication skills with a minimum 30 words per minute typing speed 3. Good Telephone etiquette and ability to follow SOP and scripts 4. Knowledge of financial products like MF, Insurance, and stocks 5. Experience in MF or KYC, or stock broking operations 6. Fluency in English and Hindi (Fluency in more languages will be a plus) 7. Willingness to work in rotational shifts & week offs. Work Location - HSR Layout, Bangalore. queries/complaints. 2. Respond to queries/complaints of Partners, Customers & RMS received via tickets/chats. 3. Out-call the RMS, Partners, and Customers when needed (as per business requirements). 4. Explain / Educate the RMS, Partners, and Customers on our tools and products. 5. Provide exceptional Partner / Customer service.

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Project Description Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written & verbal) Language - English & French Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Good to Have: Language - German/ Spanish, Portuguese Additional Information (Travel & Shift, etc.) Willing to work from the office premises. Flexible & Open to work in 24*7 environment. Total Experience Expected: 02-04 years

Provide exceptional travel care and customer service to customers through Voice Process. Accurately complete end to end requirements arrangements for flight / Hotel booking requests for ticketing, fares, routing and post booking call @7827642775 Required Candidate profile Well versed working on more than 1 GDS. Sabre, Galileo & Amadeus will be preferred. Bachelor's/ Undergraduate /dropouts. Excellent communication skills Fresher / Experience both are equally welcome Perks and benefits Both side cab shift Allowances

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job description Job Title: Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

We are looking for a Solution Architect that will be responsible for translating business requirements into technical solutions, ensuring the architecture is scalable, secure, and aligned with enterprise standards. Solution Architect will play a crucial role in defining the architecture and technical direction of the existing system. you will be responsible for the design, implementation, and deployment of solutions that integrate with transit infrastructure, ensuring seamless fare collection, real-time transaction processing, and enhanced user experiences. You will collaborate with development teams, stakeholders, and external partners to create scalable, secure, and highly available software solutions. Job Roles & Responsibilities: Architectural Design : Develop architectural documentation such as solution blueprints, high-level designs, and integration diagrams. Lead the design of the systems architecture, ensuring scalability, security, and high availability. Ensure the architecture aligns with the companys strategic goals and future vision for public transit technologies. Technology Strategy : Select the appropriate technology stack and tools to meet both functional and non-functional requirements, considering performance, cost, and long-term sustainability. System Integration : Work closely with teams to design and implement the integration of the AFC system with various third-party systems (e. g. , payment gateways, backend services, cloud infrastructure). API Design & Management : Define standards for APIs to ensure easy integration with external systems, such as mobile applications, ticketing systems, and payment providers. Security & Compliance : Ensure that the AFC system meets the highest standards of data security, particularly for payment information, and complies with industry regulations (e. g. , PCI-DSS, GDPR). Stakeholder Collaboration : Act as the technical lead during project planning and discussions, ensuring the design meets customer and business needs. Technical Leadership : Mentor and guide development teams through best practices in software development and architectural principles. Performance Optimization : Monitor and optimize system performance to ensure the AFC system can handle high volumes of transactions without compromise. Documentation & Quality Assurance : Maintain detailed architecture documentation, including design patterns, data flow, and integration points. Ensure the implementation follows best practices and quality standards. Research & Innovation : Stay up to date with the latest advancements in technology and propose innovative solutions to enhance the AFC system. Skills (Mandatory): DotNet (C#), C/C++, Java, ASP. NET Core (C#), Angular, OAuth2 / OpenID Connect (Authentication & Authorization) JWT (JSON Web Tokens) Spring Cloud, Docker, Kubernetes, Relational Databases (MSSQL) Data Warehousing SOAP/RESTful API Design, Redis (Caching & Pub/Sub) Preferred Skills (Good to have): Python, Android SSL/TLS Encryption OWASP Top 10 (Security Best Practices) Vault (Secret Management) Keycloak (Identity & Access Management) Swagger (API Documentation) NoSQL Databases, GraphQL, gRPC, OpenAPI, Istio, Apache Kafka, RabbitMQ, Consul, DevOps & CI/CD Tools Tools & Technologies: UML (Unified Modeling Language) Lucidchart / Draw. io (Diagramming) PlantUML (Text-based UML generation) C4 Model (Software architecture model), Enterprise Architect (Modeling), Apache Hadoop / Spark (Big Data), Elasticsearch (Search Engine), Apache Kafka (Stream Processing), TensorFlow / PyTorch (Machine Learning/AI) Education: Bachelors or Master s degree in Computer Science, Information Technology, or a related field. Experience Required: 12+ years of experience in solution architecture or software design. Proven experience with enterprise architecture frameworks (e. g. , TOGAF, Zachman). Strong understanding of cloud platforms (AWS, Azure, or Google Cloud). Experience in system integration, API design, microservices, and SOA. Familiarity with data modeling and database technologies (SQL, NoSQL). Strong communication and stakeholder management skills. Preferred: Certification in cloud architecture (e. g. , AWS Certified Solutions Architect, Azure Solutions Architect Expert). Experience with DevOps tools and CI/CD pipelines. Knowledge of security frameworks and compliance standards (e. g. , ISO 27001, GDPR). Experience in Agile/Scrum environments. Domain knowledge in [insert industry: e. g. , finance, transportation, healthcare]. Soft Skills: Analytical and strategic thinking. Excellent problem-solving abilities. Ability to lead and mentor cross-functional teams. Strong verbal and written communication.

Responsibilities: Help clients identify their ideal travel package based on their suggests and requirements. Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc. Regularly maintain a good relationship with our customers. Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary. Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps. Sell the appropriate tour package to the right customer. Negotiate any customizations or modifications requested and accommodate to the best level possible. Resolve any problem that arises regarding the trip for the customer. Regularly update a database containing client details and their travel information. Ensure this data is secured and handled appropriately. Reach the sales and revenue targets. Stay up to date on Destinations and the Properties. What to expect from the role: Hands-on experience in planning travel packages, selling trips to clients, etc. Learning how to organize, multitask and manage time. Learn on the job regarding the best practices in travel management and tourism. Exposure to the travel and tourism industry, and its various responsibilities.

Responsibilities: Help clients identify their ideal travel package based on their suggests and requirements. Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc. Regularly maintain a good relationship with our customers. Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary. Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps. Sell the appropriate tour package to the right customer. Negotiate any customizations or modifications requested and accommodate to the best level possible. Resolve any problem that arises regarding the trip for the customer. Regularly update a database containing client details and their travel information. Ensure this data is secured and handled appropriately. Reach the sales and revenue targets. Stay up to date on Destinations and the Properties. What to expect from the role: Hands-on experience in planning travel packages, selling trips to clients, etc. Learning how to organize, multitask and manage time. Learn on the job regarding the best practices in travel management and tourism. Exposure to the travel and tourism industry, and its various responsibilities.

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelors degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.

The Global Reward Operations Manager will play a pivotal role in overseeing and ensuring the effective delivery of all global reward operations. In this newly created role, you will help design, implement and scale Haleon s new global reward operations team in Bangalore. This role will be instrumental in first standing up the global operations team and transitioning the work into the team, and then on an ongoing basis leading its day-to-day running; supporting and collaborating with the Reward Centre of Excellence, Reward Business Partners, Regional People Services teams and the wider business in key reward deliverables, such as our annual Performance & Reward Cycle (annual pay review and bonus). Reporting initially into the Reward CoE, ultimately the Global Reward Operations Manager will report to the People Service Excellence Lead in People Services. This is an exciting opportunity for an experienced Reward operations expert to join a leading global organization and help shape the effective delivery of reward operations. This position demands a strategic approach to streamline processes, enhance efficiency, and ensure seamless co-ordination between various operational functions. You will possess strong operational skills to effectively manage teams, drive performance, and ensure global operations activity is appropriate, timely and focused on user experience. Key responsibilities Create, hire, onboard and mentor a new reward operations team based in Bangalore. Partner with the Global Reward CoE to transition key global operational activities managed currently in the UK and via regional delivery teams, into the newly created team. The first key activity will be the transition of the annual Performance & Reward cycle (annual pay review and bonus). Help to set up and then own the Reward asset register - a centralized location for all Reward SoPs, work instructions, governance frameworks, knowledge articles and intranet pages. Put in place procedures for maintaining and updating all reward assets ensuring a global-first approach to all collateral. Once the team are set up, lead and manage day to day reward activities which include but are not limited to the following: Operations management: Own and drive the day-to-day operating rhythm of the Reward Operations Team, ensuring its effectiveness and efficiency in the delivery of a range of global operational processes. Own and maintain the annual Reward operations plan, ensuring key global processes are planned, resourced and that stakeholders are effectively engaged. Ensure all global operations activity is reviewed as required, tested, effectively project managed and appropriately resourced. Partner with the Global Reward CoE in delivering reward operations which align with Haleon s reward philosophy and supports its overall strategy. Partner closely with Regional Hubs in Poland, Costa-Rica, China and Malaysia and provide advice and guidance to ensure aligned delivery of reward operations in line with minimum standards, where a localized approach to transactional activity is required. Analytics and reporting: Conduct regular audits, performance evaluations and assessments to ensure integrity of Reward-related data, identifying gaps, and implement improvement initiatives. Proactively support ad-hoc reviews / audits / investigations / analysis or provide intelligence to help CoE make strategic decisions/changes as required. Responsibility for ensuring a range of accurate, timely and informative analytics and management information is provided, developing business cases and action/remediation plans as required. Horizon-scan for legislative change, market movements and new Reward best practice and opportunities. Systems, assets and collateral management: Partner with GPOs to ensure there is a clear process for submitting and considering business requests for changes impacting the Reward ecosystem (systems, procedures, frameworks), and that any such changes adhere to the Reward Governance Framework and global-first principles that govern Reward operations. Own, review and maintain Reward service groups, forms and ticketing process via ServiceNow, in line with wider HR governance and principles to managing queries to ensure an excellent employee experience. Own relevant Reward systems (e.g. Mercer TAAP, job evaluation system, Global Employee Recognition platform), acting as administrator/super user, ensuring system maintenance and that business requirements, policy enhancements and initiatives are considered in accordance with Reward philosophy and principles, are future-proof and have low technical debt (in conjunction with GPOs and Tech teams). Review and create as required existing/new supporting global collateral (SoPs, KAs, WIs, training, systems design & implementation etc.). Relationship management: Provide guidance to senior leadership and stakeholders on Haleon s Reward processes. Build and maintain strong relationships with key stakeholders both internally and externally (including, vendors, suppliers and contractors and compensation and benefits networks) to facilitate effective operations management. Collaborate with cross-functional teams such as Regional Hubs, Payroll, Reward CoE, GPOs, Procurement, Tech and Finance to coordinate activities and achieve collective goals. Partner with Learning and Development and the Rewards CoE to design reward-related training for internal stakeholders. Team management: Recruit, train, and mentor the team to ensure alignment with organizational objectives and foster a culture of high performance. Provide ongoing coaching and support to drive individual and team productivity, motivation, and professional development. Qualifications and skills Required An experienced Reward operations specialist with a proven track record of navigating large, complex, global organizations and leading a team. Demonstrable experience of working in a global program environment including the design, planning, governance, phasing and implementation of reward programs. Strong understanding of reward process and tech interfaces, ideally including experience with Workday. Advanced excel, analytical and reporting skills. Strong stakeholder engagement skills. Able to create clarity in a complex and interdependent environment. .

Req ID: 326671 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Software Development Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN). Senior Developer - .Net Mandatory Skills: .Net, Angular, SQL Job Description: This req is for MILS and MATT application. Require .NET, Angular, SQL skills Senior Developer: o Performs detailed design of complex applications and complex architecture components o May lead a small group of developers in configuring, programming, and testing o Fixes medium to complex defects and resolves performance problems o Accountable for service commitments at the individual request level for in-scope applications o Monitors, tracks, and participates ticket resolution for assigned tickets o Manages code reviews and mentors other developers Mandatory Skills: Angular, .net, Sql skills mandatory About NTT DATA NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If youd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . #LI-INPAS

Would you like to contribute to a team that creates impactful software solutions for diverse users? Are you enthusiastic, motivated, and eager to learn and grow in your career? About Our Team LexisNexis Legal & Professional, serving customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company is a leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. We deploy ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today s top creators for each legal use case. About the Role We are looking for a Magento Developer to join our team in a support role. This position is ideal for a detail-oriented, technically skilled professional who is passionate about eCommerce and enjoys troubleshooting and maintaining Magento-based websites. You will be responsible for resolving technical issues, supporting ongoing site operations, and collaborating with cross-functional teams to ensure a seamless user experience. Responsibilities Provide daily technical support for Magento 2 websites, including issue diagnosis and resolution. Troubleshoot front-end and back-end problems, including performance issues, checkout failures, and extension conflicts. Manage and respond to support tickets in a timely manner. Collaborate with QA, DevOps, and Development teams to identify root causes and apply fixes or enhancements. Perform regular site audits to ensure optimal performance, SEO compliance, and security best practices. Assist with deployments, environment setup, and minor configuration updates. Monitor logs and alerts for anomalies or errors and take proactive action. Work with business users and customer service teams to address functional concerns or bugs reported by customers. Document support processes, known issues, and resolutions. Requirements 2 5 years of experience with Magento 2 (Open Source or Adobe Commerce). Strong knowledge of PHP, MySQL, HTML, JavaScript, and CSS. Familiarity with Magento CLI, caching (Varnish/Redis), and indexing processes. Experience working with Git version control and CI/CD workflows. Knowledge of REST and GraphQL APIs in Magento 2. Understanding of Magento architecture, modules, and customization. Experience with tools like New Relic, Fastly, or other performance monitoring systems is a plus. Ability to analyze logs and debug using SSH tools. Strong problem-solving and communication skills. Nice to Have Magento 2 Certification (Developer, Professional, or Solution Specialist). Experience with Adobe Commerce Cloud, including environments and support processes. Familiarity with ADO, ServiceNow, Zendesk, or other ticketing systems. Exposure to cloud platforms (AWS, Azure) and Docker. Working in a Way that Works for You We promote a healthy work/life balance across the organization. We offer appealing working prospects for our people. With various wellbeing initiatives, shared parental leave, study assistance , and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you and your immediate family. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport Pick up and drop from home to office and back (applies in Chennai). About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

About Digital Solutions We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics. About the role We are currently seeking a talented and ambitious Cutomer Care Agent to help drive engagement for our diverse range of Software Solutions offerings. The candidate will be located in India - Pune. As a Customer Care Agent at DNV, you will: First point of contact for all our customer needs in terms of holistic and professional support and advice as 1st level support agent. Managing incoming customer concerns from phone, live chat and web channels. Provide accurate information about products and services. Handle and resolve customer complaints professionally and efficiently. Document customer interactions and maintain accurate records. Work collaboratively with other departments to resolve issues. Follow up with customers to ensure their issues are resolved satisfactorily. Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions. Conduct training or participate in the training of existing customers and transfer knowledge and know-how. Ensure the continuity of service (you may have, occasionally and partially, to replace your superior). Maintaining and adding customer data in our ERP and CRM system. Participate in the implementation of projects in collaboration with the clients. Willing to work outside normal working hours (if required) Willingness and ability to travel for vessel attendance / customer training (if required) What we offer Flexible work arrangements for better work-life balance Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave) Medical benefits ( Insurance and Annual Health Check-up) Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance) Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Program) Additional Benefits (Long Service Awards, Mobile Phone Reimbursement) Company bonus/Profit share. *Benefits may vary based on position, tenure/contract/grade level* About you Experience : Bachelor of Science degree in IT/Computer Science required Minimum 3 years of proven experience in customer support. Proficiency in database management systems, including SQL Anywhere, MS SQL, and MySQL. Familiarity with ticketing systems such as EcholoN and Salesforce is highly advantageous. Exposure to Microsoft Azure is a plus. Familiarity with Ship Operations domain is a plus. Skills : Strong grasp of Microsoft Windows operating systems and their features. Comprehensive understanding of IT environments, including Microsoft Windows, Virtual Machines, and Remote Desktop. Customer-centric mindset with a dedication to delivering outstanding service. Exceptional verbal and written communication skills. Team-oriented with a strong ability to collaborate effectively to meet company objectives. Fluent in English.

IT Service Desk Analyst (L1) About the Opportunity A leading player in the Information Technology services & managed infrastructure sector, we deliver end-to-end workplace support and digital operations for enterprise clients worldwide. Join our on-site IT Service Desk team in India and help keep mission-critical systems reliable, secure, and productive for thousands of users. Role & Responsibilities Provide first-line technical support for Windows, Office 365, hardware, peripherals, and basic network issues via phone, email, and walk-up channels. Log, prioritise, and track incidents and service requests in an ITSM platform, following ITIL L1 workflows and SLAs. Perform initial diagnosis, resolve up to 70% of tickets, and escalate complex problems to L2/L3 engineers with clear documentation. Manage user accounts, access permissions, asset inventories, and software installations in line with security and compliance policies. Create and maintain knowledge-base articles, FAQs, and user guides; coach end-users on best practices. Monitor system alerts, execute daily health checks, and identify recurring issues to drive continual service improvement. Skills & Qualifications Must-Have 0-1 of Service Desk or Helpdesk experience supporting Windows 10/11 and Office 365 environments. Proficiency with Active Directory, password resets, remote desktop tools, VPN, and basic TCP/IP & DNS troubleshooting. Hands-on experience with ITSM ticketing suites such as ServiceNow, Remedy, or Freshservice. Excellent English communication skills, customer-centric attitude, and ability to thrive under high call volumes. Willingness to work rotational shifts and provide on-site support in India. Preferred ITIL v3/v4 certification or formal training. Exposure to SCCM/Intune imaging and patch management. Basic PowerShell scripting for automation. Benefits & Culture Highlights Clear career progression to L2/L3, cloud, and cybersecurity support tracks in a fast-growing tech organisation. Company-funded certifications and continuous learning programs. Inclusive, collaborative workplace with modern labs, recreational zones, and on-site cafeteria.

Financial Analyst WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The Financial Data Operator is responsible to perform the collection, composition, control and distribution of market and master data for financial instruments (Equities, Funds, Fixed Income, ABTS/MBS, OTS Derivatives, etc.) for various SimCorp clients and in accordance of the effective SLA agreements. Furthermore, this role is responsible for answering client questions and conduct all necessary data analyses of financial instruments data to resolve service delivery incidents to continue service delivery. The role is also responsible to adhere to all relevant operational risk as well as data governance and quality frameworks. Eventually, this role also requires demonstrating very client-focused mindset, substantial know- how of financial instruments (such as Equities, Fixed Income, ABS/MBS, etc.) and provide coaching to other members. WHAT YOU WILL BE RESPONSIBLE FOR Performs all daily service deliverables in terms of collecting, composing, controlling, and distributing financial instrument data according to effective client SLAs Execution of all quality checks part of the service scope and strict adherence to existing runbook(s) as well as data quality and governance frameworks and conduct first data analysis in case of unexpected data behavior Resolve all data questions, service requests and requested audit support raised by clients in a timely and professional manner to ensure customer satisfaction and SLA compliance Perform all necessary tasks to comply existing operational risk frameworks (e.g., Sarbanes- Oxley Act (SOX), Risk and Control Engine (RACE) etc.) Efficiently support and contribute to continuous improvement of operational processes (with predominant focus on manual processes, high-risk areas), data quality checks and system functionality Work with local/regional clients to identify specific requirements, special data treatment or any other client demands which need to be delivered as part of the service scope Experience working cross-organizationally with both Business and Technology groups. Perform continuous know-how exchange between the different Data Operations teams in terms of processes, incidents, documentation, or other open topics to avoid know-how silos/gaps and assure service level consistency Monitor and report any kind of issues along the data supply chain including but not limited to interface issues, missing data files or interrupted business processes and trigger the necessary resolution processes to ensure service delivery continuation Maintain documentation in terms of business processes, functional descriptions, operational runbooks, or other manuals to ensure information transparency and enable know-how transfers WHAT WE VALUE For the Financial Analyst position, we value MUST HAVE: Experience with data vendor feeds (Bloomberg, IDC, Reuters, etc.) and display products, 4- 5 years Deep knowledge of traditional and non-traditional financial instruments and markets including structured securities, Swaps, especially complex instruments like ABS/MBS, index linked bonds, and syndicated loans. Bachelor s degree or equivalent in finance or engineering Solving master and reference data issues based on exception handling, 4-5 years Experience of data integration on any EDM platform, 4-5 years Applying operational data management and data governance, 2-3 years Process design and engineering experience, 2-3 years Experience with service request systems or any other similar ticketing tool, like HPALM, Service Now Salesforce, etc., 4-5 years GOOD TO HAVE: Ability to troubleshoot technical glitches in existing data process and coordinate with Technology team to resolve. Experience in developing process automation, improvements, and streamlining using tools like KNIME, Alteryx, Excel VBA with scripting on programming language such as Python, PowerShell including intermediate knowledge of SQL BENEFITS At SimCorp, we believe in rewarding and supporting our employees. We offer attractive salary package, including a robust bonus scheme, comprehensive healthcare (medical insurance, pension plans, and free transportation), and a major emphasis on work-life balance with flexible work hours and a hybrid work model. We are proud to be recognized as a "Great Place to Work" and are committed to encourage individual growth with personalized development plans and opportunities for career advancement. NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually . Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavour to mitigate biases in our recruitment process. For . If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche B rse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to[1]back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #Li-Hybrid

Hands on experience of APM (Application Performance Monitoring)Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIMExperience on Ticketing tool like Service Now, Jira, ITSMGood Knowledge of SQL and Linux and Basic understanding of JavaBasic understanding of Incident Management Process and LifecycleBasic understanding of SLA/KPIsBasic knowledge of Microsoft Excel and Power PointGood Decision making, analytical and time management skills.Multitasking abilitiesAbility to work from office.Ability to commute to office on self-basis.Excellent communication skillsFlexibility to work in 24/7 shiftsProviding RCA for Incidents and preparing chronology.Supporting Application Team with SR and extracting result from Database as required.

Job Description As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, Freshservice assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications 3-5 years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focused roles. Strong product knowledge of Freshdesk, Fr

Req ID: 313795 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SIEM - Security Center Operations Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Understand and apply principles, concepts, technologies and standards of professional field Apply research information gathering and analytical and interpretation skills to problems of diverse scope Write/create formal documentation such as reports, slide decks, and architecture diagrams Lead and/or assist incident response efforts Create content (queries, dashboards, reports, etc.) in industry leading SIEM tools, such as Splunk Support and participate in SOC engineering efforts such as tool integration, development of automation, scripts, testing of new tools and evaluation of new technologies Make recommendations for improving procedures Evaluate/deconstruct malware through open-source and vendor provided tools Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all tasks required per shift including reporting, monitoring, and turnover logs Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities Confidently communicate technical information to NTT Data Services client base and internal technical team members Participate in knowledge sharing with other analysts and develop efficient customer solutions Maintain a working knowledge of local security policies and execute general controls as assigned Bachelor s degree in related filed, to include computer science, or equivalent combination of education and experience 2 -4 years of SIEM, or Splunk Enterprise Security experience Strong communication, written, and verbal skills Experience with writing/creation of formal documentation such as reports, slide decks, and architecture diagrams Root cause analysis experience, getting to the root cause, problem solving Investigative and analytical problem solving skills Customer service/support experience

Responsibilities As a member of the incident/Workorder/Change handling team , you will have the following accountabilities: Will be working as an SME for Zscaler Support in Operations for ZIA, ZPA and ZDX. Assess and orchestrate the current and planned security posture for NTT data s Security infrastructure, providing recommendations for improvement and risk reduction. Identify and propose process improvements and identify opportunities for new processes and procedures to reduce risk. Support security incident response as required; First line responder to reported or detected incidents. Perform security research, analysis, security vulnerability assessments and penetration tests. Provide security audit and investigation support Monitor and track security systems for Vulnerability and respond to potential security Vulnerability. Provide support for the Vulnerability management program. Provide 24x7 support as operations team working in shifts. Participate in on-call system administration support including but not limited to weekends, holidays and after-business hours as required to service the needs of the business. Skills and Experience 4 to 5 years+ in Information Security space. Strong experiance in Service Now Ticketing tool, Dashboards and Integration. Strong experience with Zscaler ZIA, ZPA and ZDX. Strong experience with Vulnerability Management Program. Strong experience with Qualys Vulnerability Management Tool. Some good to have Experience with Crowdstrike EDR and SIEM. Strong experience with multiple network operating systems, including two or more of the following: Cisco iOS, Juniper ScreenOS or Junos, Fortinet FortiOS, CheckPoint GAiA, or Palo Alto Networks PAN-OS; Tanium, Rapid 7, Nessus, Nitro ESM, Symantec SEP, Symantec Message labs, Thales encryption, Allgress, Forecpoint, Blue coat, Firepower, Cisco ISE, Carbon Black, Titus, Encase Strong oral, written, and presentation abilities. Experiance with M365 Copilot. Some experience with Unix/Linux system administration. Strong experience with logging and alerting platforms, including SIEM integration. Current understanding of Industry trends and emerging threats; and Working Knowledge of incident response methodologies and technologies. Desirable Zscaler Certifications Associate and Professional for ZIA, ZPA and ZDX. Excellent Experiance in Zscaler ZIA, ZPA and ZDX. Experiance in Vulnerability Management Program. Experiance in Qualys Vulnerability Management Tool. Well-rounded background in network, host, database, and application security. Experience implementing security controls in a bi-modal IT environment. Experience driving a culture of security awareness. Experience administering network devices, databases, and/or web application servers. Professional IT Accreditations (CISM, CCSA, CCSE, JNCIA, CCNA, CISSP, CompTIA Security) Good to have. Abilities Non customer facing role but an ability to build strong relationships with internal teams, and security leadership, is essential act as Incident co-ordinator, for reviewing all security tools, ingesting incident data, tracking incident status, coordinating with internal and external assets to fulfill information requirements, and initiating escalation procedures. Document daily work and new processes. Embrace a culture of continuous service improvement and service excellence. Stay up to date on security industry trends.