2005 Ticketing Jobs - Page 22

Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line

Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line

Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line

Job Purpose Managing TPD sales activities in the designated market through various channels like Brokers, Corporate Agents, and Banks to ensure that the business plan is met or exceeded. This will include regular engagement with the partners to deepen the relationship, driving the sales through team members to ensure that they meet their targets. Job Context & Major Challenges Job Context/ Job Challenges: Key Challenges for the role - Gaining greater mindshare of partners in a multi-partner architecture. In the new open architecture, a partner gives access to limited channels or geography. This consequently leads to sharing of the same revenue pie and thereby reduced revenue from each partner Managing multiple relationships-and thereby managing differing partner expectations across a wide spectrum of customer segments and reach. Drive POS activation: With multiple products being available to a POS, and because of low ticket size it is important to ensure interest of POS among the wide spectrum of products available and achieve month on month activation. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Driving sales via Various partners for TPD sales Continuous interaction with brokers and other intermediaries. Obtaining quote request from market & Delivering them on time to the client/partners Periodic tracking of business volumes and growth. Seek and ensure support from various stake holders to ensure achievement of business targets. KRA2 Partner engagement and Acquisitions Understand market dynamics and offering of other manufacturers to the channel partners. Take regular feedback from channel partners to help innovate products and provide solutions at an organizational level. Pursue client specific requirement along with channel partners to support conversion. KRA3 Maintaining Pipeline Managing a pipeline to achieve desired numbers ant to continuously updating the same KRA4 Enable sales force to ensure productivity and retention Ensure communication of progression plans and incentives, thereby align expectations of team and incentivize team to perform at optimal levels. Objectives. KRA5 Renewal persistency Decoding client s requirement, pain points and opportunity areas. Providing need based solutions to clients to increase stickiness.. This would involve building & strengthening relationships across various stakeholders within the company, in the concerned partner to ensure that the offering we propose, meets their expectations. KRA6 Identify and develop a team of sales professionals for the Channel Recruit the best talent from the available clutter Coach and Develop team members Build People capability

Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Augment the sales volumes of Small Ticket Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line

Openings are with leading Travel Captive Unit in Noida. Candidates with 12+ months of Travel Experience with excellent communication skills apply. 5 Days, NOIDA Sal upto 35k + 10k Variable & Incentives FREE CABS! Mayank@ 9711800616 Required Candidate profile Candidates with Travel BPO experience without GDS also may apply. Candidates from Travel Agencies apply Rotational Shifts & Offs Mayank@ 9711800616

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: YOURSELF Starting at 14 days holiday per year, rising to 22 days with increased service. In addition to public holidays Life Events, Service Awards, Company Outings HEALTH Medical plan Annual medical check WEALTH Social security and public housing fund Supplementary Housing Allowance Life assurance Critical illness cover Job Purpose The Clinical Data Manager I is an end-to-end data custodian and plays a key role in managing data and ensuring its accuracy, completeness, and compliance with regulatory standards while providing data management support to study teams. The Clinical Data Manager excels in defining overall data standards, data collection requirements, data import, extraction, reporting, and analysis methods. The incumbent shall demonstrate a strong working knowledge of Good Clinical Data Management Practices. Key Responsibilities The Clinical Data Manager I plays an essential role in the efficient design of project databases, the integration of data from multiple sources, and the reporting and analysis of key study data metrics. The incumbent will recommend and drive solutions for database design and data reporting. This role is critical for meeting sponsor study data endpoints and requirements. Design study CRFs and databases utilizing eCRF library Create study Data Management Plan and deployment roadmap Monitor study timelines and communicate risk Develop database edits, rules, and derivations Prepare tracking reports and metrics Facilitate study team involvement in database development Prepare data extracts and processing for sponsor deliverables Communicate with sponsors regarding study data processes, endpoints, and overall data management process Functional Competencies (Technical knowledge/Skills) Technical project management and oversight Task creation and tracking via ticketing software Proficient with clinical data management systems Experience working with research support or clinical team Behaviour Competencies Detail oriented and possess excellent organizational skills Possess strong written and verbal skills for effectively communicating with departmental staff and research centers Creative problem-solving skills Naturally inquisitive self-learner Self-accountability Experience, Education, and Certifications Bachelor s Degree in Life Science (Biology, Medical Technology, Research Psychology, Math or Health Science or equivalent experience in a related field Practical work experience in a clinical or technical setting Demonstrated experience in team settings to achieve goals Demonstrated experience with clinical data management systems Experience working with research support or clinical team English: Fluent Can work from 2 pm to 11 pm Come as you are. Were proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

" This position supports TrueLark , a recently acquired brand under the Weave umbrella. While you ll be employed by Weave, your work will directly contribute to the TrueLark product and team. TrueLark is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. TrueLark helps businesses recover missed calls, increase bookings, and streamline front-office operations. - - - We re looking for a proactive, detail-oriented Onboarding Assistant to join our TrueLark team under the Weave umbrella. In this role, youll support the implementation of TrueLark for brick-and-mortar, appointment-based businesses by managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch. Youll collaborate closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably. Reports to: This position will be Remote in India & requires availability during U.S. Pacific business hours. Reports to: Manager - Onboarding What You Will Own Configure new and existing TrueLark accounts based on business type and client-specific needs Generate login credentials and provide clear instructions for API access based on the client s booking platform Input and manage API credentials to enable account integrations Tailor account settings to meet individual business location requirements Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team Coordinate with internal teams to ensure timely transitions and a seamless go-live process What You Will Need to Accomplish the Job Strong attention to detail, organization, and time management Excellent communication skills via Slack, email, and virtual meetings. Ability to manage onboarding workflows and timelines across multiple client accounts Comfort working with technical systems, documentation, and business management software platforms Must be available to work during California Pacific Time Collaborate with cross-border teams (India) for back-end configuration What Will Make Us Love You Experience in onboarding, customer support, or implementation roles Background in project coordination or project management, ideally in SaaS or tech Familiarity with tools like CRMs, project management software, or ticketing systems Strong ability to anticipate and proactively solve issues before they impact the customer Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality

Own end-to-end Intercom implementations including bots, chat flows, ticketing systems, and help center setup. Design and deploy advanced Intercom workflows for support automation, CSAT collection, and deflection strategies (60%+). Integrate Intercom with CRMs (e.g., HubSpot, Salesforce), telephony platforms (e.g., RingCentral), and other customer data platforms. Build and optimize Fin AI bots for intelligent query handling, lead routing, and customer behavior prediction. Configure Custom Bots, Resolution Bots, and Inbox Workflows using Operator and Fin rules. Set up and manage Intercom dashboards, reporting, and performance insights for Support KPIs (CSAT, FRT, AHT, etc.). Create personalized onboarding flows, NPS surveys, and product usage campaigns using Series and custom events. Troubleshoot integration issues, ensure data integrity between platforms (e.g., via webhooks, APIs, and third-party tools like Zapier or Workato). Optimize support chains and customer journey automation. Requirements Why Join TransFunnel? At TransFunnel, youll be part of a team thats not just growing but defining the future of MarTech consulting. We offer: Impactful Work: Directly influence our companys growth and shape the digital strategies of leading global enterprises. Growth Opportunities: Work alongside seasoned experts, continuously learn, and expand your skill set in a fast-paced, innovative environment. A Culture of Excellence: Be part of a passionate, collaborative team that values proactivity, new ideas, and delivering exceptional client results. Global Exposure: Engage with clients and projects across diverse international markets. If you are a strategic marketing leader with a passion for driving growth, a knack for innovative ideas, and a commitment to excellence in client delivery, we want to hear from you. Wondering who we are and what we do? No bragging, but we are the first HubSpot Diamond Partner agency in India and SEA and the only HubSpot Advanced Implementation Certified Partner across APAC. You may want to start by understanding why we do what we do. Startups and enterprises have one major problem while running their businesses -- utilizing their people (not resources) for more important tasks instead of redundant ones. What if repetitive chores are automated so that people can focus better on other tasks? This is exactly what we help businesses with. We use marketing automation tools like HubSpot, Salesforce, Marketo, Fresh works to streamline and align clients sales and marketing processes, leverage customized marketing automation strategies and intelligent people insights to up their marketing efforts in the right way. To add to this, we love all things organic and thats why we solve pain points for businesses using inbound marketing solutions as well. These solutions range from content marketing, SEO and social media strategies to paid ad campaigns and ABM and drip campaigns, all of which help grow businesses organically. We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features. Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!

About AlphaSense: . ! About the Team: The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment. About the Role: We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process (order processing, sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problem-solving and project management skills in coordination with organizational and relational abilities to promote operational excellence, customer service, and teamwork. Who you are: A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls. Demonstrate exceptional organizational skills and attention to detail. Provide comprehensive information/updates to the sales teams. Resolve customer complaints and queries. Provide new employees with training sessions to enhance their skills. Offer exceptional customer service and satisfaction. Follow up with customers for any further information. Maintain a healthy relationship with the sales teams. Have an ability to execute, act tactically and write effectively. Have a desire to learn and absorb information to make connections and drive productivity. Possess strong analytical, critical thinking, and problem-solving abilities. A team player and enjoy building strong cross-group working relationships. Proficient in Microsoft Office Suites (especially in Excel) Salesforce or any CRM tools experience is a plus. Experience in a high change, rapidly growing business is a plus. What You ll do: Process the new and renewal orders. Validate the opportunity and contact information, and flag and resolve any discrepancies. Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices) Initiate and support various departmental projects. Resolve customers queries and concerns. Track communication in our CRM for transparency and auditability of casework. Focus on improving customer satisfaction by delivering timely, accurate, and quality services. Suggest process and system enhancements to increase efficiency. Assist with special projects as assigned. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @ alpha-sense.com email address. If you re unsure about a job posting or recruiter, verify it on our Careers page . If you believe you ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

About AlphaSense: . ! About the Team: The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment. About the Role: We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process (order processing, sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problem-solving and project management skills in coordination with organizational and relational abilities to promote operational excellence, customer service, and teamwork. Who you are: A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls. Demonstrate exceptional organizational skills and attention to detail. Provide comprehensive information/updates to the sales teams. Resolve customer complaints and queries. Provide new employees with training sessions to enhance their skills. Offer exceptional customer service and satisfaction. Follow up with customers for any further information. Maintain a healthy relationship with the sales teams. Have an ability to execute, act tactically and write effectively. Have a desire to learn and absorb information to make connections and drive productivity. Possess strong analytical, critical thinking, and problem-solving abilities. A team player and enjoy building strong cross-group working relationships. Proficient in Microsoft Office Suites (especially in Excel) Salesforce or any CRM tools experience is a plus. Experience in a high change, rapidly growing business is a plus. What You ll do: Process the new and renewal orders. Validate the opportunity and contact information, and flag and resolve any discrepancies. Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices) Initiate and support various departmental projects. Resolve customers queries and concerns. Track communication in our CRM for transparency and auditability of casework. Focus on improving customer satisfaction by delivering timely, accurate, and quality services. Suggest process and system enhancements to increase efficiency. Assist with special projects as assigned. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @ alpha-sense.com email address. If you re unsure about a job posting or recruiter, verify it on our Careers page . If you believe you ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Role Purpose & Context The Senior Account Executive in invoice management is responsible for managing and overseeing daily operational activities, ensuring accuracy and timeliness of Invoice production and reconciliation, handling roaming partners, Internal peers, client interactions and supporting key Operational processes such as invoicing, reconciliation,Allocation, Agreements, CNDN adjustments, reporting and other operational support. The role also involves mentoring junior operations staff and contributing towards process efficiencies. Key Responsibilities Managing the end-to-end process of data loading and invoice generation for GSM and SMS data, ensuring completion within deadlines. This includes updating tracker sheets for missing roaming agreements and maintaining the data parsing sheet during invoice preparation. Conducting thorough checks on error logs and performing sanity checks on GSM and SMS data received from DCH/clients, including identifying duplicate TAP file billing, hub invoices, and invoices with RAP or discounts. Creating and updating issue logs and communicating with relevant team members to address and resolve queries. Allocating inward receipts daily and taking appropriate actions in accordance with defined KPIs. This includes following up on missing payment notifications and missing invoices. Uploading and reconciling all types of incoming payable invoices, addressing all associated queries efficiently. Escalating complex queries to account managers, clients, or partners for timely resolution. Performing all responsibilities of an account handler, such as raising credit note applications, validating inward credit notes, following up on missing roaming agreements, and resolving issues related to unlisted roaming partners or absence of payable data. Handling ticketing system for relevant process to ensure prompt action as per requirement. Providing support in testing activities and preparation of process documentation. Collaborate with cross-functional teams to ensure smooth operations of all the process Very good communication skills Methodical and thorough working style Detailed way of working Strong team worker Creative and innovative way of thinking Good verbal and written communication in English Experience in Accounts Receivable and Payables Management MS office A University degree is desirable, Accounting background will be an advantage. 3 years prior work experience and ideally gained in finance or administration Health Insurance Provident Fund, Gratuity 5 days working (Monday-Friday) Employee Engagement activities in a Quarter

Provide L2 support for IAM-related incidents and service requests. Monitor PingFederate and SailPoint IdentityNow/IIQ platforms for system health, performance, and availability. Troubleshoot and resolve SSO, provisioning, de-provisioning, and authentication issues. Manage and support integration of applications with PingFederate using SAML, OAuth, or OIDC. Execute routine tasks such as certificate renewals, user access reviews, sync jobs, workflow execution, and logs analysis. Escalate unresolved or complex issues to L3 teams or product vendors. Document issues, resolutions, standard operating procedures (SOPs), and known error databases (KEDB). Ensure SLA compliance for ticket response and resolution.

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Our 30 years journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Key Roles and Responsibilities Support the managers by handling administrative and logistical tasks related to travel arrangements. His responsibilities will include booking flights and transportation, managing travel documents, coordinating with agents, and closely monitoring vessel itineraries. Additionally, he will maintain travel records and may assist with tracking travel related expenses. 1. Assist in preparing and Applying Visas of all candidates (Crew dept ). 2. Assist candidates in filling up of Visa forms and taking appointment for same. 3. Assists in uploading travel documents/visa copy on web. 4. Apply MCV for all Australia calling vessels. Job Experience, Functional Knowledge and Qualifications 1. 5+ years experience in shipping background 2. Candidate holding 5 years experience in specific travel department. 3. Knowledge of Seaman Ticketing and Visas. .

We are looking for an experienced Corporate Travel Consultant to join our team. The ideal candidate must be proficient in using Amadeus GDS and capable of handling end-to-end corporate travel requirements including international flights, hotels, car rentals, visa and transit arrangements. This role demands strong attention to detail, exceptional client service and flexibility in work shifts. Key Responsibilities: Manage complete travel bookings for corporate clients using Amadeus (GDS). Create and handle complex international itineraries and multi-sector travel plans. Coordinate hotel bookings, car rentals, visa processing, and transit services. Ensure compliance with company travel policies and cost-effective travel planning. Offer travel alternatives and optimal routing based on client needs. Handle schedule changes, cancellations, and emergency travel support. Interact with service providers such as airlines, hotels, and car rental vendors. Maintain accurate records for bookings, invoicing, and client interactions. Deliver high standards of service to VIP clients. Requirements: Minimum 4-6 years of relevant experience in corporate travel. Strong working knowledge of Amadeus GDS ticketing, fare rules, reissuance, and cancellations. Experience with itinerary planning, visa requirements, and international travel compliance. Willingness and availability to work early morning shifts. Excellent communication (written and verbal) and interpersonal skills. Strong organizational and multitasking abilities with high attention to detail. Familiarity with corporate travel policies and budget-conscious travel arrangements. Preferred Qualifications: A degree (Graduation is a must). Certification in Travel & Tourism or a related discipline. Experience working with global clients and across multiple time zones. Exposure to corporate booking tools and travel expense platforms.

Your Opportunity New Relic is searching for a Manager to join our growing IT Support team. This role will report to the Senior Manager of IT Support and serve as a Manager to our growing team of highly skilled support team members. The ideal candidate will possess exceptional leadership abilities, a high level of technical expertise, and excellent English communication skills. You will be responsible for troubleshooting complex technical issues, mentoring team members, and implementing IT solutions that enhance efficiency and performance. Ideal candidates have proven experience managing in-office technical teams comprised of system administrators and tier 2/3 IT desktop and A/V support. Collaborating with the rest of IT leadership and our stakeholders, you ll help design and be responsible for implementing our next generation of tooling and endpoint user experience. Responsibilities In this role, you will lead a team of IT Support Technicians passionate about IT and operational excellence. This is a mainly office based role, which means you will work out of our Hyderabad office a minimum of three days per week (Tue/Wed/Thurs). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Provide an IT leadership presence in office to IT Support staff and related escalations Partner with IT Leadership on OKRs and achieving team objectives Provide event & meeting support via Zoom Install, configure, and troubleshoot software packages, including operating systems desktop software, and custom applications Ensure accurate inventory of hardware assets Maintain a high level of service and support using JSM ticketing system Collaborate with external partners like Security and Facilities Participate in a global emergency on-call rotation Your Qualifications 3+ years as a people manager or lead of a technical team 5+ years as an individual contributor on an IT operations or engineering team Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack, JSM) Familiarity with generative copilot platforms (Moveworks) Network knowledge and troubleshooting Familiarity with JAMF Pro and CrashPlan Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.) Demonstrate empathy and a desire to provide a first-class end-user experience Exhibit passion and motivation for new technology and learning Demonstrate ability to work both independently and as a member of a team Desired Qualifications Apple Certified Macintosh Technician (ACMT) certification Apple Certified Support Professional (ACSP) certification Google Workspace certification ITIL Certificate Google IT Support Professional certification Comfortable using a command line Familiarity with a scripting or coding language (Python, Bash, Javascript, Java) Were looking for bold and passionate people to be a part of our mission to create more perfect software. Wed love to have you apply, even if you dont feel you meet every single requirement. Whats most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https: / / newrelic.com / termsandconditions / applicant-privacy-policy

Associate CEC Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 15-Jul-2025 About the role I provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner, delivering great service. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvements and finding solutions by applying CI tools and techniques Responsible for completing tasks and transactions within agreed KPIs Knows and applies fundamental work theories/concepts/processes in own areas of work Resolving user queries in a timely manner and have attention to detail to identify issues Need to work in UK shifts and weekend working Responsible for voice and ticket contact Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA Ensure that the query / issue is understood correctly "the first time" round and therefore, resolution should be accurate and address the query / issue adequately Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries Find opportunities for improving controls, recognizing financial benefits Ability to work as a great teammate across multiple teams and close user queries in a timely manner, ensuring user satisfaction is maintained at all times You will need Basic MS Office - Excel, - Speed and Accuracy - Active Listening - English Speaking, Reading and Writing - Logical Thinking - Eye to detail - Planning and Organising - Basic numeracy skills

Job Description Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs. Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. 5+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs. Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Fr

Join our Team About this opportunity: We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency. What you will do: Monitoring of the production system & ensuring its performance and stability. Receive, manage and record requests receiving either by phone, mail or Tickets. Probe the users to identify the actual root cause of the issue and troubleshoot it with all available resources. Forward technical support issues that cannot be addressed by the Service Desk to the appropriate technician (Level 2 or Escalation Team). Contribute & Participate for the overall improvement of the program / company. Responsibilities: Document all Incidents & Service Request in the Ticketing System with appropriate details of the user. Ensure that all detailed required (including Mandatory fields) for the issue are documented in the Ticketing system. Work with the Internal Teams to ensure that the users issues are fixed in a timely manner. Provide support and resolve problems to the end user s satisfaction Monitor and respond quickly and effectively to requests received as per the SLA defined in the process. Monitor Service Desk for tickets assigned to the queue and process first - in first - out based on priority Willing to work in shifts in a 24/7 support team To be successful in this role, resource must have: Outstanding interpersonal and communication skills in English Enthusiasm for providing outstanding customer service Ability to work calmly under pressure, multitask and prioritize Willing to work in 24*7 environment Key Qualifications: Education: Graduation or Post Graduation in Computer Science or similar Minimum years of relevant experience: 1-4 years of experience, with 1-2 years relevant experience in Monitoring

Job Description The incumbent will provide day-to-day support to Sage X3 ERP users on accounting topics to secure the closing deadlines and core model application. The incumbent will be responsible for (non-limitative list): Accounting Teams support Review requests received for Finance team in Jira Platform and assess the needs of the user, identify underlying issues which need to be addressed and propose solutions on the same. Be a bridge between the Jira Tickets customers and IT teams to propose and implement better solutions considering the requests and organizational framework of access. Working closely with the key/end ERP users on Run activities to challenge and solve the issues raised on the Jira ticketing platform, Coordinating changes with Finance IT (Jira tickets, testing, and validation) Accounting and Operational assistance on core projects Actively contributing on finance and/or operational projects to ensure accounting core process application and improvement, referential consistency with key users mobilization. Identifying risks and opportunities related to accounting processes and rules to drive improvements and better controls Demonstrate a solution-based approach by proposing optimizations and improvements to the current processes followed. Review and validate the processes in different countries and seek ways to facilitate cross learning amongst the teams. Accounting lead for trainings Conduct training workshops for new users by organizing and facilitating scoping, sharing, and validating workshops requirements, Review and assimilate best practices in ERP usage and accounting processes within the organization and take lead to communicate and share widely within the Finance community. Closely collaborating with Financial Control Directions teams to ensure user training and support on new tools. Experience: Must be either a CA with 6-8 years work experience in internal controls or overseeing AP/AR/GL accounting OR A Commerce Graduate / M. Com or MBA with 12-15 years work experience in AP/AR/GL and Projects Must Haves: Strong knowledge of IFRS vs local GAAP Significant experience with Sage ERP tool (accounting module) and knowledge in business intelligence tools (Power BI is a plus). Ability to manage complex projects in a multicultural environment. Fluent in English Qualifications M. Com / MBA OR CA

Support Investment Services team concerning the administration of the Bloomberg Asset & Investment Manager (AIM) system Experienced with the key functionalities of Bloomberg AIM, i.e. TSOX, EMSX, MFTX, BDS, OMX, PM, CMGR, VMGR, CUTS, LEIA, SSI, OMSA; ideally also with PORT, PRTU, and JMGR Ensure daily business-as-usual (BAU) support as a Bloomberg AIM Administrator Ability to change FIRM settings as all Bloomberg Admins have the right to change those. Great care should be taken when updating these settings as they can impact the trade workflow Familiarity with workflows that follow regional processes. For example, new users do not need to be approved globally. The regional process for setting up users should be followed. Settings that sometimes need global approval: For example, setting up a user group for a given office location does not need to get approved globally but setting up a new user group type or creating a global user group should be reviewed globally Ensure compliance with changes that require Global approval: A note should be sent out to all Admins describing the change. Change must be approved by the global admins and regional admins before updating Test/Parallel (2992). If the change effects data feeds, it should also be approved by Mid-layer governance group After testing in 2992, a final notification should go out to all Admins before implementing in Production (2873). System Maintenance, i.e. creation, changes and deletion of: General Setup Accounts Account Groups Users User Groups Model Portfolios Model Portfolio Groups Benchmark Groups Proxies Passwords Access Points SAIM Profiles Brokers Account Settlement FIT Brokers Fund Dealer Agreements Firm Setup Audit Trail Order Management Security Types Orders/Tickets Defaults Execution Defaults Allocation Defaults Vcon Defaults Compliance Mandatory Fields Ticket Defaults Reason Codes Custom Data Sector Permission Schemes Asset Classes / Pricing FX Defaults Cash Defaults Repo Defaults CDS Custom Curves IRS Custom Curves IRS Volatility Cube Pricing Defaults (MARK) Duration Defaults Custom Data Strategy Manager Account Custom Fields Benchmarks Models (MODE) Security Custom Data - CDE Fields Custom Sectors (SECT) Compliance: Issuers and Security List (CMGR) Internal Ratings Middle Office Settings Broker Commissions Transaction Cost Ticket Notes/Cost Feeds/Printers Feed Security Identifier Account Printer Assignment User Printer Assignment Reprint Ticket by Sequence Reprint Ticket FWP Settings

Required Experience of minimum 4 Years in Technical Support Skills - Microsoft Tools Any Graduate Loc- Hyderabad & Bangalore (Only Females) CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

The job description for a Travel Consultant typically involves responsibilities related to providing travel advice and assistance to clients in order to help them plan and book their travel arrangements The Travel Consultant is responsible for assisting clients in booking airfare, accommodations, rental cars, and other travel-related services The Travel Consultant is responsible for building and maintaining relationships with clients, providing excellent customer service, and addressing any questions or concerns that clients may have The Travel Consultant is responsible for maintaining accurate records of client bookings, including travel itineraries, reservation confirmations, and billing information

: In Scope of Position based Promotions (INTERNAL only) Job TitleGlobal Reporting - Liquidity Reporting, VP LocationPune, India Role Description It is crucial for the bank to understand how profitable each business activity is, and Finance has a responsibility to precisely understand the resource commitment the bank makes to any given client or transaction e.g., cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Regional Finance, Finance Chief Accounting Office, Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients, and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Overview of the team Liquidity and Treasury Reporting & Analysis (LTRA) is responsible for all internal and external liquidity related reporting and provides analysis and services for other divisions such as Treasury, Risk and Finance to monitor and manage liquidity risk in the bank. LTRA acts in close collaboration with the Banks Treasury division to formulate and execute risk mitigating measures to efficiently manage liquidity risk in the Bank. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your Key Responsibilities Leading liquidity reporting team responsible for external regulatory liquidity reporting of short term including LCR, sNLP and structural liquidity metrics of ALMM and Funding Matrix . Acting as process owner and champion for strategic sourcing and assessing impact on Liquidity risk reports Developing strong and productive working relationships with stakeholders at a senior level Highlighting operational, regulatory and other risks and taking ownership for sourcing issues and actively participating in their resolution Leading the implementation of innovative business change solutions including Deutsche Bank wide initiatives. Monitoring performance against agreed metrics (Service Level Agreements, Key Performance Indicator's, Key Reporting Indicator's) Working with the wider team to identify and execute continuous improvement initiatives that deliver both incremental and step changes in performance, process effectiveness. Active participation and support the business strategy, plans and values at all levels. Driving high performance through effective career management and development of direct reports Proactively managing tough people decisions and addressing individual performance issues where necessary to drive high performance. SME assisting teams in addressing queries from regulators/stakeholders and taking initiative for strategic fix. Engage with internal stakeholders across Treasury, Liquidity Risk Management and TDI(IT) teams. Lead governance/review forums to present and explain reconciliations including feeds and metrics. Performance of quality checks and reviews to ensure accurate and complete report production. Ensure standardization and streamlining of processes and implementation of governance framework around the same. Implementation and periodic review of a robust control framework for the processes and ensure adherence. Supporting Treasury Liquidity Management on Franchise initiatives/projects. Leading team in complying with audit requirements regarding data quality and control. Your Skills and Experience The candidate must be a highly motivated and highly performing individual. Candidate/ Applicant must be able to handle all levels of complexity in their product coverage or area under control, be able to multitask with relative ease and be flexible enough in shifting workload in accordance with changing priorities and be comfortable dealing with a sometimes stressful and fast-paced month end priority-driven environment. Candidate/ Applicantis expected to have demonstrated experience of working with multiple teams in a matrix organization. 16+ years working experience (preferably in Finance teams of banks, securities firms, investment banks or professional accounting / audit firms or in a similar capacity in a BPO / KPO center). Prefer knowledge of trading products, their valuations and control processes. Prior experience in a controllership role would be highly valuable. Soft Skills Communication Ability to communicate effectively (oral & written) Analytical abilities Displays a high degree of control awareness. Attention to detail and big picture view. Strong analytical / business problem-solving skills Time management skills Well organized & able to logically present results of work Ability to work under pressure and to deadlines. Ability to manage own time Drive and Motivation Passion for change Drive process improvement Diligent, thorough, shows initiative and is proactive. Ability to challenge status quo. People Management Ability to coach and mentor team. Education / Certification Qualified Accountant- CA/CPA/ACCA/MBA or Postgraduate in Commerce How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm l We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.