2005 Ticketing Jobs - Page 20

Opening in Travel GDS for Gurgaon Location Any GDS Knowledge is mandatory. Must have knowledge of Travel Reservation 5 days working, both side cab Rotational shift Upto-32k ctc+ incentives+medical insurance Required Candidate profile 6 months of GDS experience can apply Good GDS commands can apply Good Travel Knowledge Interested can share CV @ 9354352748, 9871856986

Opening in Travel GDS for Noida Location Any GDS Knowledge is mandatory. Must have knowledge of Travel Reservation 5 days working, both side cab Rotational shift Upto-32k ctc+ incentives+medical insurance Required Candidate profile 6 months of GDS experience can apply Good GDS commands can apply Good Travel Knowledge Interested can share CV @ 9354352748, 9871856986

Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience. Key Responsibilities Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption to users. Troubleshoot and resolve hardware and software problems, including operating systems and connectivity issues. Manage and maintain user accounts in Active Directory, ensuring proper access and security protocols are followed. Assist with the onboarding process for new employees, including setting up workstations and configuring Outlook. Utilize ticketing systems to track and manage support requests, ensuring adherence to Service Level Agreements (SLAs). Conduct asset management tasks, including inventory tracking and equipment allocation. Communicate effectively with users to understand their needs and provide appropriate solutions. Document processes and create user guides to enhance the support experience. Qualifications The ideal candidate will possess the following qualifications: Proven experience in desktop support or a related field, with a minimum of 2 years and a maximum of 7 years of relevant experience. Strong communication skills, both verbal and written, to effectively interact with users and team members. In-depth knowledge of operating systems (Windows, macOS, etc.) and common desktop applications. Experience with connectivity troubleshooting, including network issues and VPN configurations. Familiarity with ticketing systems and the ability to manage multiple requests simultaneously. Understanding of asset management principles and practices. Experience with Active Directory for user account management. Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity. Join us in making a difference in our organization and enhancing the user experience!

Min exp 3 yrs in travel Amadeus mandatory NO cabs 24*7 shifts package 7 lpa share cv -shwetaa.imaginators@gmail.com shweta-9999309521 Required Candidate profile Excellent comm skills Exp in travel process share cv at earliest

Key Responsibilities: Engage with clients to understand their travel preferences, budget, and purpose of travel. Recommend suitable destinations, travel packages, and experiences tailored to individual needs. Create customized domestic and international travel packages including sightseeing, accommodation, and activities. Stay up to date on trending destinations, seasonal offers, and partner promotions. Prepare travel quotes and finalize itineraries based on client approval. Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours. Coordinate with DMCs (Destination Management Companies), hotels, and suppliers to confirm arrangements. Issue air tickets, vouchers, and travel documents efficiently and accurately. Serve as the single point of contact for clients from inquiry through post-travel feedback. Provide pre-travel briefings and on-trip assistance. Proactively engage past clients with new offers, or personalized travel ideas to encourage repeat bookings. Resolve client issues or complaints with tact and professionalism. Maintain detailed records of all bookings and client communications. Work with internal teams to ensure visa documentation and insurance are processed in time. Coordinate invoicing and payment collection in line with company policies. Good knowledge of rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24x7 (5days a week 2 day rotational offs) call/ WhatsApp Anisha- 8287300257

You will be joining as an Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines. Your role will primarily involve working in the backend and operational executive functions at the airport. As a Cargo Supervisor, you will be responsible for overseeing and managing cargo handling operations efficiently. Your responsibilities will include coordinating with the ground staff, ensuring timely loading and unloading of cargo, maintaining quality standards, and addressing customer queries and concerns regarding cargo services. You will play a key role in ensuring smooth operations and customer satisfaction in the cargo handling department. To excel in this role, you should possess a minimum qualification of 12th pass or any Under Grad/Graduate degree. Freshers are welcome to apply for this position. Key skills required for this role include good analytical skills, a keen eye for detail, and a proactive approach towards problem-solving. Previous experience in ticketing or cargo handling will be an added advantage. If you are passionate about working in the aviation industry and have a customer-centric approach, this role offers you an exciting opportunity to be a part of a dynamic team and contribute to the efficient functioning of cargo services at the airport.,

Undergrad/Graduate Fresher and Experience Both can apply. Both side Cabs & Meals 5 Days Working Sat-Sun Fixed Off Excellent Communication Skills Salary Up to 40K in hand To apply, Call or WhatsApp 9870574797 / 8700694564 Required Candidate profile Undergrad/Graduate with 6 months Experience. Excellent Communication Skills Required To apply, Call or WhatsApp 98705 74797 / 8700694564

AGM for A leading digital ticketing platform offering seamless solutions for e-ticketing, booking movies, events & attractions To lead Venue Acquisition & ticketing across North region Exp in on-boarding cinemas, fixed venues & event properties Required Candidate profile Strong understanding of box office operations, digital ticketing platforms & venue aggregations or digital entertainment business development To acquire & manage 50+ venue partnerships,across regions

Required Qualifications Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by a client-approved formal test Accent neutral verbal communications (B1H) Minimum 6months of Sabre or Amadeus working experience a MUST, must be adept at the latest versions of both GDSs. Farelogix experience a plus. Minimum 18 months of experience in ADM Research for an airline preferred or equivalent experience in Ticketing and/or Fare Auditing. Critical thinking with the ability to research ADMs thoroughly, collect and analyze all data points to determine best resolution by capitalizing on in-depth knowledge of airline fare policies, schedule change, exchanges, etc. Independently driven to learn new applications, technologies, skills and a self-starter Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis Shift : US Shift Shift timings : 6.30pm to 3.30am Notice Period : Immediate joiners Preferred candidate profile Experience Minimum 6months of experience in researching GDS tools (Amadeus, Galileo/ Sabre) for an airline carrier or travel agency or 6months to 4yrs end to end experience in Ticketing (issuance, exchanges, MCOs, residuals, schedule changes and name change processing) and/or Fare Auditing for an airline carrier. Quality performance: low error rate; low airline debit memos/financial losses. Interested candidates can contact HR 8310049303 Regards, HR Manager

Key Responsibilities(Air Ticketing): 1. Understand the client requirement, coordinate with them and issue the best airfares 2. Search and compare airfares using GDS systems 3. Book, block, and issue domestic and international air tickets 4. Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes 5. Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) 6. Assist clients via calls and emails, providing fare options, ticketing support, and travel advice 7. Ensure accuracy in passenger details and ticketing documentation 8. Maintain updated records of all bookings and transactions 9. Work closely with the sales and customer service teams to ensure seamless travel planning Candidate Profile Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field. Location-Lower Parel, Dadar & Pune

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco ASA Administrator - Level 2 Support Technology | Palo Alto Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Key Responsibilities: Technical Support: 1. Provide advanced technical support for Uverse Access services, including HSIA/DSL internet and voice. 2. Troubleshoot and resolve complex technical issues related to Uverse Access equipment and services which includes Nokia/Alcatel 73xx shelfs.. 3. Work closely with fiber support teams to escalate and resolve issues in a timely manner. Incident Management: 1. Monitor and manage incident tickets, ensuring timely resolution and communication with stakeholders. 2. Perform root cause analysis for recurring issues and implement corrective actions. Collaboration: 1. Collaborate with cross-functional teams, including Fault Management Team, Field operations, and customer support teams, to resolve technical challenges. 2. Participate in regular team meetings and provide technical insights and updates. Documentation and Reporting: 1. Maintain accurate and detailed documentation of troubleshooting steps and resolutions. 2. Generate and analyze reports on common issues and trends to improve services. Continuous Improvement: 1. Stay up-to-date with the latest Uverse Access technology and industry trends. 2. Identify opportunities for process improvements and contribute to the development of best practices. Shift Work Requirements: 24x7 work environment willing and able to work all shifts, including weekends, nights, and holiday. Qualifications: 1. Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 2. Minimum of 3-5 years of experience in a technical support role, preferably in the telecommunications industry. 3. Strong knowledge of FTTx network services and related technologies. 4. Proficient in network troubleshooting tools and methodologies. 5. Excellent analytical and problem-solving skills. 6. Strong communication and interpersonal skills. 7. Ability to work independently and as part of a team. 8. Experience with ticketing systems and incident management processes. Preferred Qualifications: 1. Certifications such as CCNA, CompTIA Network+, or equivalent. 2. Experience with network protocols, including TCP/IP, FTTx, and DHCP. 3. Able to troubleshoot Layer 1 and 2 services and associated devices. Job ID R-74193 Date posted 07/09/2025

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. We are looking for an SAP MM WM Consultant to join our SAP Practice in India. Location: Bangalore, Chennai, Mumbai, Pune Responsibilities: SAP MM Consulting experience of overall 6 to 8 years with minimum 3 - 6 years MM International Support Project. Working WM Knowledge or worked on WM projects/support mandatory Managing Delivery of Materials Management for Incidents, Changes, Estimations, executing and handling SLAs, KPIs regarding all Incidents, Change Requests, writing Functional Specifications Strong configuration knowledge required in Core MM /WM functionalities MM/FI, MM/SD and MM/PP, MMWM.SDWM PPWM integration is desirable Should able to estimate, develop, test & deploy Change Requests within and integrated SAP MM/WM area Should able to do initial analysis of system dumps, technical errors and coordinate with technical team for resolution SAP MM /WM Consultant, worked in one end to end project implementation will be added advantage Managing team, Mini Projects will be added advantage Good oral & written communication skills are required Experience in handling interfaces with both incoming & outgoing IDOC communication. Experience in Batch jobs on how to create, modify, monitor Handling MM/WM related programs in ABAP De-bug mode will be added advantage SAP Certified in MM/WM desirable but not mandatory Should be aware of Support handling ticket tools, reports, Solution Manager etc Requirements Education: Bachelor s degree/master s degree. Candidate should have 5+ years of work experience as a MM WM consultant. Experience in & knowledge of: Good oral & written communication skills are required SAP Certified in MM/WM is mandatory Willingness to work in AMS/ECC projects. Willingness to work in rotational shifts (Morning/day/night) Willingness to work over weekend as and when required * Willingness to work in office. Communication skills:Good oral & written communication skills are required What we offer: Competitive salary package. Leave Policies: 10 Days of Public Holiday (Includes 2 days optional) & 22 days of Earned Leave (EL) & 11 days for sick or caregiving leave. Office Requirement: 3 Days WFO

About The Role Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. What are we looking for Required to report to office once a month (this may change based on Accentures and clientrequirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting daysl Definition Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Track and analyze incomplete sales orders using dashboards to ensure timely resolution. 2. Resolve pricing issue of incomplete sales orders in SAP. 3. Responsible for emailing AR controller the list of sales order for releasing of credit blocked sales orders. 4. Manage and resolve inquiries from customers, internal teams, and client trough email or ticketing platform. 5. Provide support to other teams and clients when system malfunctions or issues arise related to billing or invoice processes. 6. Create, modify, and correct sales invoices through SAP as needed to ensure accuracy. 7. Create and correct stand-alone and service invoices based on specific customer request and PMR tool. 8. Manual validation of customer that have due for payment and Sending dunning notices using SAP. 9. Posting additional/returned good receipt in purchase orders. 10. Assist in creation of additional work instructions and modification. 11. Conduct reconciliation of goods receipt and invoice quantities, ensuring accuracy in financial records. 12. Send internal statements of accounts to internal customers. 13. Support the month-end closing process by reconciling and ensuring all transactions are accurately recorded. 14. Raise operational risk to BPO and Team Lead. Qualification BCom

Support Specialist II Knowledge/Application Developing Knowledge; Appropriately makes decisions after receiving some assistance from manager, supervisor, and senior staff and seeks guidance on what to escalate; Meets Ticket Productivity goals and adherence to SLA/SLO requirements; Resolve low to moderate complexity/priority requests with consistent quality. Clarifies and understands customer business needs and works with manager, supervisor, and senior staff to formulate accurate resolutions to address customer needs. Breakdown of tasks per type (nomenclature dependent on ticketing solution) Low complexity/priority tasks: 50% Moderate complexity/priority tasks: 50% Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; and optimizing software performance through Cases, Live Chat, and Phone Support. Provide outstanding customer Service, including timely, concise, and accurate responses, and proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner Resolve low to moderate complexity/priority requests with consistent quality Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers Maintains a collaborative presence within the team and engages others with critical thinking and positivity. Building a reputation of dependability by upholding commitments. Minimum Degree/Years of Experience Bachelors degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 1 year of related experience.

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""Strong verbal and written communication skills to interact with customers effectivelyTeam Handling ExperienceStakeholder ManagementOpen to night shifts""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

Looking for a experienced travel industry professional to handle flight bookings using Amadeus. PNR Creation, issuance, cancellations. Creating flight itineraries Keywords: PNR creation, issuance, re-issuance, refunds, cancellations, date changes Hands-on experience with Amadeus and Galileo for both domestic and international ticketing Skilled in handling complex international itineraries , understanding of corporate fares , and staying updated with airline fare rules and updates

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Operations Good to have skills : Microsoft Windows Server Administration, Splunk, Security Risk AssessmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations.- Good To Have Skills: Experience with Microsoft Windows Server Administration, Splunk, Security Risk Assessment.- Strong understanding of system monitoring tools and techniques.- Experience in scripting languages for automation tasks.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 5 years of experience in Linux Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

STL Digital is a global IT Services and Consulting company that enables enterprises to experience the future of digital transformation. We provide end to end services across product engineering, software, cloud, data and analytics, enterprise application services, and cyber-security. Purpose - We Engineer Experiences that create value. We blend the agility of a startup with the stability of an established enterprise. Were passionate about innovation. Our culture is built on 4 core values: 1. Respect for Individuals: We value every team members unique perspective and contributions. 2. Hunger to Learn: We encourage continuous growth and development. 3. Promises Delivered: We are committed to delivering on our commitments. 4. Keep it Simple: We strive for clarity and efficiency in everything we do. Were looking for talented individuals to join us on this exciting journey, working with our 25+ Global Customers. Lets build the future of tech together. Job Title : Digital Application Support Role Work Location : Barmer, Rajasthan Experience : 0-2 Yrs. (Fresher with Instrumenation Engineering) Job Mode : Office Responsibilities: Monitor and respond to the user queries and incident email, ticketing system, or support platform (Symphony) Perform initial triage, troubleshooting and resolution if common issues related to Digital Applications Accurately document issues, solutions and coordinate with the OEMs Escalate unresolved or critical issues to OEMs with complete and detailed logs. emonstrated ability to lead projects, mentor junior team members, and deliver successful SAP SD implementations Maintain SLA compliance for response and resolution times

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Job Title : Support Hub Service Agent ENGLISH Services Purpose of job: To support the delivery of the British Councils online products through effective and efficient IT and online learning support and excellent customer service. Role context The British Council has a range of products and services that are supported online via a central support hub. The support hub works as a unit to provide online and technical support to a variety of projects and services, with day to day tasks distributed evenly amongst team members. This post holder will work in within service level agreements to meet the deliverables of various projects and services at local, regional and global levels. Currently such projects include large-scale projects (>100K customers) such as Pro-ELT, LEP, LES, VRS Exhibitions, and other, smaller-scale British Council initiatives. Support is provided from a central online platform using a ticketing system. While the work is shared across the team, each team member will be accountable for certain project deliverables, and be expected to contribute to the development of the support hub as a whole. Main opportunities/challenges for this role 1. Data entry and maintenance Standards Preparation for enrolment of course participants, moderators and observers onto online courses (delivered via British Councils Learning Management Systems) Data entry-enrolment details; groups; progress reports extraction; creation of new courses on database, updating project data and managing data integrity (MS Excel 2010 or later) 2. Customer service support for internal and external stakeholders Standards Handle customer and CS queries via Salesforce, teams and MS Outlook within agreed Service Levels. Prioritise and handle queries in English (and local languages) Provide troubleshooting and technical support for users in the British Council s LMS (Thinking Cap, D2L, ecom Scotland and eNET ) and network & browser support within the agreed Service Levels. Basic troubleshooting following the agreed procedure. Maintain user lists, profiles, and permissions within the LMS. Maintain up-to-date users and group lists; profiles and permission in online learning systems (LMS) Provide support and guidelines to Local Coordinators & CS (in countries where online learning projects are running) The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 Achieve at least 90% customer satisfaction targets. Communicating promptly and professionally with Online Customer Support Manager and Online Learning support service team members, LMS team, Country CS, Local Coordinators and other stakeholders in the wider British Council network and build strong rapport with them. Signing up for bite-size projects to improve processes and customer satisfaction. Producing system reports and sharing insights with relevant stakeholders as and when required. Meet corporate standards (eg. Code of Practice, Corporate IT Standards and Procedures) IT security standards and IT Unit SLA3 3. Operations Support Standards Collaborate with project leaders/managers to ensure smooth daily operations and readiness to meet service demands. Lead quality improvement projects, such as initiatives to improve custom replies, creating templates and FAQ and liaison with project leads to suggest improvement for increasing Customer Satisfaction (CSAT), Maintaining the team standard for turnaround time (TAT) strictly and ensure every possible first contact resolution (FCR) Need to do constant shift as per operational requirements. Review, develop, and implement Standard Operating Procedures (SOPs) and process guides for operational workflows and projects for smoother operation. Reviewing the widget questions, suggest improvement and action for implementation Support colleagues in the Global Online Customer Support Hub team with administrative tasks related to online projects and products. Ensure escalated cases are updated in a timely and followed-up strictly to resolve the issue. Ensure a proper customer communication at all stages Lead the country ambassador project for the assigned region/countries and ensure a proper execution of the team plan and the target. 4. Maintenance of IT systems Standards Perform regular checking of all online systems & sites and report/escalate any issue immediately to the resolver group/service provider. Ensure a proper communication is done at all stages of the development. Update dead links on course sites Good records of maintenance work completed Clear communication with stakeholders of time-lines for site/LMS maintenance 5. To support colleagues in the global online learning team in day to day administrative work related to online projects and products Standards To ensure work is done in a timely fashion and in an effective manner To ensure that all work is carried out to the satisfaction of the Online Customer Support Manager Expected to work during weekends, holidays and non-standard hours and country specific business hours as it is demanded by the project and/or required for the operation Must be flexible and willing to adjust working schedule to accommodate business demands Qualifications Good written English Any graduate, preferably with a Diploma or equivalent qualification in IT, Communication Role specific knowledge and experience Customer Service background with excellent track record Basic admin skills (managing records, Excel/Spread sheet) Hands-on experience in any Customer Relationship Management (CRM) and/or any support ticketing system and teaching centre registration system like TCMS, SMS etc. Good reporting skills Further Information Pay Band 4 Contract Type FTC Department/Country- GSS English & Exams (English Operations)/India Work Location - Noida Closing Date (Time) 7 Jun 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

ber Ark Manager Skill : Cyberark , Conjur, Rest API Experience : 8 + yrs Location :Bangalore, Mumbai, Pune, Role :- Have a strong knowledge of CyberArk privileged Account Management solutions- CyberArk components like Vault, CPM, PSM, PSMP, PVWA, AAM, PTA Have worked on CyberArk Application upgrades/releases and patches Have worked on managing vault logs and monitoring of CyberArk privileged account security tool modules Creating Safe and updating Safe Permissions. Administration of user accounts & safes in cyber ark Onboarding accounts from various platforms (Windows, Linux, etc) Onboarding bulk accounts using Password Upload Utility (PUU) & Rest API methods Perform Cyber ark License clean up tasks. Perform a Health check of all the components in the CyberArk Strong knowledge of identity and access management (IAM) concepts, privileged account management, and least privilege principles Basic understanding of networking protocols, security principles, and user access management Excellent problem-solving skills and the ability to troubleshoot technical issues independently Strong knowledge of Windows Servers CDE certification is must Experience with the following technologies: IDM, SSO, SIEM, Application Servers, Authentication Products and Ticketing System (Advantage) Auto IT, PowerShell Scripting/Development experience (Advantage) Experience with Privilege Cloud and Conjur/Conjur Enterprise . Scripting skills (PowerShell, Python) and experience using REST APIs . Added Advantage CyberArk CDE (Certified Delivery Engineer) certification.