3152 Ticketing Jobs - Page 20

Role & responsibilities: Customer Service via Calls : The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills. Outline the day-to-day responsibilities for this role. Preferred candidate profile: Intrested Candidates call at 8168977851 Specify required role expertise, previous job experience, or relevant certifications.

Provide Technical Support via Email/Ticketing tool to customers Contribute to the Customer Support knowledge base Escalate and follow up unresolved tickets to appropriate internal teams Perform manual tasks as required Respond promptly to customer queries to maintain a high level of customer satisfaction Skills and Tools: Ready to work in rotational shifts in 24x5 operations Willing to work on Indian Holidays/Weekends Good knowledge of Python and Database skills Excellent written and verbal communication skills Must be flexible to work from the office/remotely as required Analytical and problem-solving skills

Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technolo...

Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only) Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only) Able to accurately capture all information required for investigation and diagnose technology issues Prioritise issues based on impact and urgency, transfer or escalate where required Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA Collaborate with colleagues, peers, senior systems analysts and managers to resolve/escalate incidents/problems Identify similarities, patterns...

Manage the HFM application and ensure smooth financial reporting processes. Provide end-to-end support for month, quarter, half-year, and year-end financial closes. Design, develop, and maintain HFM business rules, metadata structures, and account setups as per business needs. Manage period opening and closing activities to facilitate reporting. Carry out metadata building processes for month-end and year-end closing. Create and maintain critical accounts and ICP mappings within the system. Provide functional support and training to end users on HFM functionality. Ensure optimal system performance and perform regular application backups. Maintain maximum uptime and availability of Hyperion a...

Deliver excellent customer service ensuring accuracy and efficiency, maintaining agreed SLAs across multiple countries Manage full employee lifecycle support: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs and documentation, probation tracking, and exit processes Provide first-line support for employee and manager queries on policies, escalating complex or country-specific matters as needed Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders. Technology & Automation Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries Generate and ...

You will serve as first point of contact for incidents and service requests from end-users. You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved You will provide simple solutions at a basic level based on script/methods and procedures You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service) You will identify issues that could be resolved at the first ...

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for a technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. Note: Working days for this role will be Wednesday to Sunday (covering weekends). This role will require supporting US hours, shift starting 10:00 PM to 7:00 AM IST . As we are a global organization, there may be times when flexibility with working hours is expected. Role Overview: Provide patience, empathy, and a customer-centric approach to handling support requests. Provide timely and accurate troubleshooting for both hardware and software issues Interact with end-users v...

R esponsible for a Strategic Market within India (excluding Mumbai). The role will be solely responsible to maintain the health of the Channel Base and ensure steady flow of Business from your region. The role will be given a Specific Revenue Target (Annual and Monthly) and your performance will have a huge significance from the Revenue Targets set. Distribution Management Establish a strong Channel Partner (CP) Base for the Region being managed Ensure efficient and timely engagement of the Channel Partners by: Updating them of the Lodha Developments and Activations/Launches happening Ensure Channel Partners visit the Lodha sites and educate themselves on our portfolio Activate the Channel P...

Job Title: IT Engineer - Dynatrace Integration Specialist Location: Bengaluru Work mode: Hybrid Years of experience: 4+ Key Responsibilities: Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications. Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking. Guide application teams for the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users. the definition and configuration of alarms to promptly alert releva...

Job_Description":" The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes and maintain a high level of customer satisfaction. Requirements Key Responsibilities Service Request Handling Manage the support mailbox, mobile, and Zoho Desk for incoming service requests. Validate service eligibility as per Power Bridge guidelines. Log tickets received through mail, calls, or peer communication in Zoho Desk. Coordi...

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

EbizON is looking for a Quality Analyst (Manual testing) to join our Technology team in Noida office. Roles & Responsibilities: Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases, report and track issues in ticketing systems, and verify fixes Building a strong working relationship with all the teams Requirements: Atleast 0-2 years of experience Should have good communication skills Should have experience in Usability testing, UI testing and writing Test cases Should have Web application and Mobile testing experience Must have good Analytical skills (i.e should be able to well understa...

EbizON is looking for a Quality Analyst (Manual testing) to join our Technology team in Noida office. Roles & Responsibilities: Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases, report and track issues in ticketing systems, and verify fixes Building a strong working relationship with all the teams Requirements: Atleast 0-2 years of experience Should have good communication skills Should have experience in Usability testing, UI testing and writing Test cases Should have Web application and Mobile testing experience Must have good Analytical skills (i.e should be able to well understa...

About Lowes Lowe s is a FORTUNE 100 home imp rovement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home imp rovement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, imp roving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe s India, the Global Capability Center of Lowe s Companies Inc., is a hub...

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recogniti...

Career Category Procurement Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier l...

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. As a leader in Workday HCM solutions, we are committed to helping clients optimize their HR and benefits operations. We are seeking highly skilled and experienced professionals to join our Workday HCM practice, delivering exceptional service and innovative solutions. As a Workday Benefits Consultant at Huron C...

Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and ...

Chennai, Tamil Nadu, India Job ID: R0104748 Date Posted: 2025-09-01 Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Job Description: The opportunity: In this role, you will be a part of our Indian operation center(INOPC). The unit is a part of the global Business unit Grid Automation in Hitachi Energy which delivers to our Utility and Industrial customers a comprehensive range of automation products and solutions to improve grid reliability and efficiency and enable complete grid control of all power distribution networks, from the most basic to advanced, including renewable power integration and battery storage systems. You will be involved wi...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day Leading and mentoring an operation team of event managers, meeting planners, coordinators Manage multiple meetings individually and support / coach the meeting planners and coordinators to complete events and meeting programs to delivery best result End-to-End Meeting Services includes, but is not limited to: Ongoing key client contact act as the key client contact for the operation team includi...

As an Associate IT Engineer for App Support team your role will involve working in collaboration with other teams to ensure smooth and efficient operations of the software development process. Your primary responsibility will be to develop/configure and maintain automated systems for building, testing, deploying, and monitoring software applications. Key responsibilities and duties for this role may include: Should have knowledge on Windows / Linux Operating systems. Basic automation skills such as Shell Scripting, SQL Queries will be an added advantage. Excellent written and verbal communication skills in English. Knowledge of ITILv4 Process, Vmware and Networks Basics Must be willing to wo...

As a IT Engineer your role will involve leading and managing teams responsible for building, deploying, and maintaining software applications in a fast-paced, agile environment. You will be responsible for driving innovation and excellence in DevOps practices and ensuring that the team is delivering high-quality, reliable solutions that meet business requirements. Key Responsibilities and Duties: Provide technical consulting to project teams. Provide timely status updates and proactive communications on issues to the stakeholders & run/participate Scrum/Kanban meetings within the team. Engage with global teams to effectively translate customer requirements to project requirements and identif...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system pe...

About The Role Project Role : Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Maximo Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance...