4384 Ticketing Jobs - Page 20

Technical Description: 2-3 years of Voice based Service desk work experience in a business environment. Address technical issues through Phone, E-mail, ESS, Voicemail, Chat and remote access. To liaison between various teams such as change management, incident management and implementation, in accordance with schedules. Must have knowledge in Support the following technologies: Office 365 Office suite, Windows 10 /11 desktops, laptops, printers, network copiers, NIC s, basic LAN/WAN connectivity and others as assigned. Basic installation & troubleshooting knowledge on Windows 2012 and above server Operating system. Technical skills related to Desktop Patch management, Software Installation a...

We are seeking a skilled and proactive L2 Linux Administrator / System Engineer to join our IT team. The candidate will provide intermediate-level technical support for servers, storage, and operating systems, handle escalated incidents from L1 teams, and assist in implementation, maintenance, and optimization of enterprise IT infrastructure. The role requires strong knowledge of Linux administration , virtualization , hardware troubleshooting , and enterprise system environments to ensure high reliability, security, and performance. Key Responsibilities: Monitoring and Performance Tuning: Monitor system health and performance using tools like SolarWinds , Nagios , or similar platforms. Tune...

Own and validate billing and account data for enterprise-level clients, ensuring high accuracy. Process billing information accurately, including data review, reconciliation, and formatting for invoicing. Process complex B2B billing using advanced Excel tools, including VBA and Macros. Experience working with large datasets 100k records Experience with data lake visualization tools like Power BI and Tableau (maybe adding to the big data section already on the JD) Experience working with CRM and Ticketing systems, Salesforce, Hubspot Interpret service contracts and ensure alignment with internal billing structures and rate models. Collaborate with Sales, CSMs, Finance, and Technical teams to ...

The Senior Helpdesk Agent plays a key role in overseeing the ticket resolution process, handling more complex procurement issues, and acting as a mentor for junior team members. This role requires a deep understanding of procurement workflows, advanced troubleshooting skills, and strong coordination with technical teams and third-party vendors. Additionally, the senior agent is instrumental in driving strategic initiatives, process harmonization, and innovation within help desk operations. Responsibilities Advanced Ticket Management: Handle and resolve high-priority or complex tickets, ensuring timely and effective outcomes. Technical Liaison: Act as the primary point of contact for coordina...

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: KEY DUTIES AND RESPONSIBILITIES: Responsible for entering Benefit Annualized Rates (BAR) updates in Workday Administers Canadian benefit enrollments by updating the vendor databases as required Responsible for calculating the annual Executive Life imputes based on age and Internal Revenue Service fringe rates Responsible for updating Workday with Executive Life and Executive AD&D coverage amounts Responsible for providing monthly headcounts to our international Employee Assistance Program provider Responsible for auditing the leave process ...

Must have working knowledge on GDS (any) Must have knowledge of working on GDS Must have knowledge of Refunds, Fares & pricing\ Travel certification is required Must have knowledge of different fare and routing types Good communication skills Good Travel geographical knowledge Maintaining high accuracy, productivity standards and should have willingness to learn Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

Must have GDS knowledge (Any). Must have knowledge of Refunds, Fares & Pricing, Ticketing. Travel certification is required. Must have knowledge of different fare and routing types. Good communication skills. Good Travel geographical knowledge. Maintaining high accuracy, productivity standards and should have willingness to learn. Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.

The candidate should have the experience in below mentioned activities 1 Cash Reconciliations 2 Receivable clearing account reconciliations (for batched transactions) 3 In- transits recon workbook updating 4 Suspense account reconciliation 5 Updating Intercompany settlement workbooks on daily basis 6 Safeguarding accounts reconciliation on daily basis 7 JIRA ticket entries posting - Daily basis 8 Uploading Platform and bank entires into NS - weekly basis 9 Exception Matching - Daily basis 10 Deferred Revenue reconciliation - Monthly 11 Accruals reconciliation - 12 Custodial liabilities recons 13 Flux analysis 14 Should have good communication skills and interact with business units and stake...

Freshers can also apply with basic knowledge in travel or diploma in Travel Candidate willing to work 24X7 with rostered week off (SAT-SUN not fixed) Candidate should have sound knowledge of Travel Geography, Ticketing & travel jargons Candidate must be familiar with any GDS- SABRE / Apollo / Amadeus / Galileo / WORLDSPAN Candidate must be flexible with shifts specifically night shifts Candidate should be a quick learner and flexible working on multiple markets/GDS Candidate should be flexible working from office

Following is the 1 Cash Reconciliations 2 Receivable clearing account reconciliations (for batched transactions) 3 In- transits recon workbook updating 4 Suspense account reconciliation 5 Updating Intercompany settlement workbooks on daily basis 6 Safeguarding accounts reconciliation on daily basis 7 JIRA ticket entries posting - Daily basis 8 Uploading Platform and bank entires into NS - weekly basis 9 Exception Matching - Daily basis 10 Deferred Revenue reconciliation - Monthly 11 Should interact with business units and stake holders

Basic FunctionTroubleshoot and resolve issues for Digital Services This includesAble to provide support across different shifts in 24x7 support environment SOP based troubleshooting on Alert and Incidents and issues escalated from Service desk teamUnderstand what the more difficult and time-consuming problems are and escalate them to cross function L2/L3 teams as quickly as possible Identify Areas of improvement by analyzing ticket trend ReportsMaintaining Production Issues Tracking spreadsheetGenerate reports as defined on regular basisGenerate adhoc reports as requested OthersAnticipate future needs based on current usage and make recommendations for the sameReview daily reports and recomm...

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

Job Title: Assistant Manager Job Type: Full-time Location: Bangalore Job Summary: The Notice Management resource is responsible for overseeing and coordinating the receipt, processing, and resolution of various notices, including legal, regulatory, and compliance-related communications This role ensures that all notices are managed efficiently, accurately, and in compliance with organizational policies and relevant regulations Key Responsibilities: Notice Processing: Receive, log in the Notice Management Tracker, and categorize incoming notices and assign to respective Team to ensure timely and appropriate action Analysis and Assessment: Evaluate the content and implications of notices to de...

GENPACT Process: HRO Job Description: Ticketing Helpdesk, resolving emp queries related to Tax or payrolls. HR Back Office Salary up to 5.00 LPA Experience - 2 to 5 Years Shifts : Only Night Shift - 5 Days working Required Candidate profile International Voice Process- Should have good communication skills in English Ready to work in US Shifts

GENPACT Process: HRO Job Description: Ticketing Helpdesk, resolving emp queries related to Tax or payrolls. HR Back Office Salary up to 5.00 LPA Experience - 2 to 5 Years Shifts : Only Night Shift - 5 Days working Required Candidate profile International Voice Process- Should have good communication skills in English Ready to work in US Shifts

Sr. Ticketing Executive / Travel Consultant, you'll play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries. Key Responsibilities Manage international and domestic ticketing through Sabre and Amadeus systems. Handle exchanges, refunds, and reissuances accurately and efficiently. Ensure all bookings comply with airline and company policies. Provide prompt and professional customer service to clients and partners. Coordinate with internal departments for smooth travel operations. Monitor and mai...

EXL Services.com ( I ) Pvt. Ltd. is looking for Associate - Business Analyst - Global Procurement to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-...

Provide technical support for software, hardware, and network issues. Diagnose and resolve customer inquiries effectively. Educate customers on product usage and best practices. Document troubleshooting steps and resolutions. Escalate complex issues to higher-level support teams. Assist with onboarding and offboarding processes. Key Skills Qualifications: 1-3 years of experience in technical support. Strong understanding of computer hardware and software. Excellent problem-solving and troubleshooting skills. Excellent communication skills. Familiarity with ticketing systems and remote support tools Experience with firewall Experience with macOS and Windows OS. Experience with floor support a...

Design and develop solutions to improve customer experience and mitigate business challenges. Lead, motivate people and encourage teamwork to ensure successful completion of programs/ projects. Collaborate with cross functional team to understand process challenges and lead discussion to identify improvement opportunities. Responsible provide technical and functional guidance and lead data analytics team. Bridge Technical and Business teams to arrive at potential technical solution for global facilities. Work independently on defining and testing complex programs, processes, or systems. Support in the functional design, development, maintenance/administration, prioritization and/or upgrades ...

Client Service Manager Role Description As Client Service Manager you will supervise other client services representatives to ensure client satisfaction with the organization\ s product and service. Your job tasks will include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints. You will also be responsible to allign business operations, provide product training to customers, discuss technical aspects about services, and oversee marketing campaigns. Responsibilities Preparing and implementing product plans as per market trends. Participating in shareholder discussions to communicate status updates. Reviewing syste...

(AM/DM) Collection follow up for International and India entities (with Internal teams/Merchant Directly) and keep the DSO in control AR preparation Ledger reconciliation Passing Collection Entries in Navision/Oracle Knocking of Collection Query Handling and resolving issues of Internal and external customers TDS Booking and reconciliation Support other team members as per requirement Handle related Audit queries B.COM 4-5 + years experience Excellent knowledge of MS Office (particularly Excel) and ERP software (Oracle) Good English Communication and writing Skills to handle International and India Collections/Queries Role & responsibilities Preferred candidate profile

Looking to grow your career in travel and aviation services About us: dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it's part of the journey, it's part of the portfolio. From a five-employee team, dnata has grown to become a global name, providing grou...

Company Description Trimex Foods Pvt. Ltd., specializes in the food and beverage sector. Trimex Foods represents popular brands such as PAUL, Chili's Grill & Bar, Cinnabon. With over 50 restaurants across India and Sri Lanka, it is recognized as a rapidly growing, customer-centric, and profitable leader in the Indian retail F&B sector. Role Description This is a full-time, on-site role for a Travel and Ticketing Manager, located at the Head Office in Delhi, India. The Assistant Manager -Travel and Ticketing will be responsible for managing travel for senior management, and handle overall admin of the Office. Flexibility, time management, eye for detail and the ability to manage multiple prio...

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Helpdesk to join our dynamic team and embark on a rewarding career journey Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details direct...

SUMMARY Human Resources (HR) Implant (Hosur) The HR Implant will play a crucial role in integrating HR practices and policies within the organization, serving as a direct link between employees and management. The main objective is to seamlessly embed HR functions into the company's daily operations, offering support, guidance, and strategic HR solutions to address business requirements. Key Responsibilities Employee Relations Serve as the initial point of contact for employee inquiries and concerns. Mediate conflicts and oversee resolution processes. Foster a positive and inclusive workplace environment. Recruitment and Onboarding Collaborate with hiring managers to identify staffing needs....