2005 Ticketing Jobs - Page 2

Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Support and troubleshoot issues related to Active Directory, File Servers, and RDP. • Monitor and respond to support emails and service tickets daily. • Manage and track IT support tickets using the ticketing system. • Escalate unresolved issues to higher-level support teams as needed. • Maintain accurate documentation of issues, solutions, and processes. • Provide remote and on-site support to end users. • Participate in shift rotations to support a 24x5 operational model.

Shift: US SHIFT - 24/7 (5 working days, 2 weeks off) Roles & Responsibilities: 1. A basic understanding of Sabre 2. Strong interpretation ability of the facts on international air tickets 3. Sound knowledge of Trams accounting system with 2+ years of experience 4. Good hands-on knowledge of MS Excel 5. Strong knowledge of reconciliation 6. To release weekly financial statements 7. Reconciling all accounting reports 8. Perform multi-location general ledger accounting, commission tracking, ticket logs Key Skills: Sabre, Tram’s accounting, reconciliation, MS excel, Ticketing, Accounting, general ledger accounting, P&L accounting

Process: Ticketing Process Experience: 3-5 years in travel domain with mandatory GDS knowledge Shifts: Night Shifts (5 days working & 2 days off) Roles and Responsibilities: 1. Handling ticketing queues 2. Catering to U.S. & U.K. markets 3. Working on GDS-Sabre & Amadeus 4. Should have proper email etiquette 5. Must have Airline contract knowledge 6. Client interaction (B2B) 7. Should have ticketing, exchange & refund knowledge 8. Should know EMD & MCO 9. Excellent communication skills are mandatory

We are seeking a technically strong, versatile Application Developer with a passion for automating work, improving employee experience, and building scalable tools within the Google Workspace and Slack ecosystems. As part of the Enterprise Applications Experience Team, you will design, develop, and maintain solutions that drive productivity across the company. This role requires hands-on development across both platforms Google Apps Script and related APIs, as well as Slack platform tools including APIs, Bolt SDK, and Workflow Builder. You will work closely with engineers, business systems analysts, and program managers to build solutions that are reliable, secure, and impactful. What the Candidate Will Do ---- Design and develop custom tools and automation using Google Apps Script, AppSheet, and Slack s Bolt SDK and APIs. Build cross-platform integrations between Slack and Google Workspace apps (e.g., Gmail, Drive, Calendar). Create automations that streamline business processes such as onboarding, approvals, ticketing, and compliance workflows. Partner with IT Security, Legal, and Engineering teams to ensure tools follow best practices for privacy, security, and scalability. Author technical documentation, support playbooks, and user training materials for all deployed solutions. Own and manage the operational lifecycle of developed tools, including support for escalations and improvements. Basic Qualifications ---- Bachelor s degree in Computer Science, Information Systems, or related field or equivalent professional experience. 4+ years of experience in software development or IT automation roles in an enterprise setting. Demonstrated experience developing on both Google Workspace and Slack platforms. Proficiency in scripting and development languages such as JavaScript, Python, and Bash. Strong knowledge of: - Google Workspace Admin tools, Apps Script, and Workspace APIs - Slack APIs, Bolt framework (Python or JS), and Workflow Builder Experience integrating with third-party systems (e.g., Jira, ServiceNow, identity providers). Preferred Qualifications ---- Experience working in large-scale enterprise environments with global teams. Deep expertise in: - Google Workspace administration and automation, including GAM and AppSheet - Slack platform development and administration, including bot development, OAuth scopes, and channel governance Familiarity with M&A timelines and platform transitions Cloud platform experience (e.g., Google Cloud IAM, AWS, or Azure) Awareness of Generative AI (GenAI) capabilities and trends, with interest or experience in applying GenAI tools (e.g., Duet AI for Google Workspace, Slack AI, ChatGPT, or custom LLM integrations) to improve productivity and automation Ubers mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let s move it forward, together. Offices continue to be central to collaboration and Ubers cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Summary Directs the development of submission of product registration, progress reports, supplements, amendments, and/or periodic experience reports Provides strategic product direction to teams on interaction and negotiates evidence with regulatory agencies Interacts and negotiates with regulatory agency personnel in order to expedite approval of pending registration and answers any questions Serves as a regulatory liaison on the project team throughout the product lifecycle Ensures rapid and timely approval on of new drugs, biologics/biotechnology and/or medical devices and continued approved status of marketed drugs or medical devices Serves as regulatory representative to marketing or research project teams and government regulatory agencies Provides advice to development and/or marketing teams on manufacturing changes, line extensions, technical labeling, appropriate regulations and interpretations Coordinates, reviews, and may prepare reports for submission, About The Role Key Responsibilities Is responsible for implementing regulatory strategy and managing operational activities for assigned medium regions, Provides input into global regulatory strategy and contributes to Regulatory Functional Plan (RFP) and Seed Document, or their equivalents, including identification of gaps or risks in global strategic plan for assigned regions, Partners with regions to align on regulatory strategy in order to fulfil business objectives -Implements RFP across assigned regions Determines requirements and sets objectives for Health Authority (HA) interactions with DRA GPT representative and/or GTAL, Facilitates preparation and finalization of briefing books and contributes to preparation of summary documents Develops and implements plans for timely response to HA requests and coordinates responses, May serve as local HA liaison depending on location ( e-g , FDA or EMA) Drives coordination, planning, and submission of dossiers in assigned regions worldwide, Review of global dossier summary documents Develops and implements plans to avoid/minimize clock stops during submission review, Reviews, approves and submits Clinical Trial Applications (CTAs) and Investigational New Drugs (INDs) Reviews and submits Risk Management Plans, May lead negotiations for regional approvals independently or with DRA GPT representative and/or GTAL Responsible for facilitating timely submission and approval of dossier with HAs under the guidance of the DRA GPT representative and/or GTAL, Erroneous decisions result in critical delays and modifications to projects or operations; cause substantial expenditure of additional time, human resources, and funds; and jeopardize future business activity -Contributes to and often leads the development of departmental goals and objectives, Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Minimum Requirements Functional Breadth, Cross Cultural Experience, Operations Management and Execution, Project Management, Why Novartis Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world How can we achieve thisWith our people It is our associates that drive us each day to reach our ambitions Be a part of this mission and join us! Learn more here: https:// novartis / about / strategy / people-and-culture Youll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook https:// novartis /careers/benefits-rewards Commitment To Diversity And Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve, Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl india@novartis and let us know the nature of your request and your contact information Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork novartis /network Why Novartis: Helping people with disease and their families takes more than innovative science It takes a community of smart, passionate people like you Collaborating, supporting and inspiring each other Combining to achieve breakthroughs that change patientslives Ready to create a brighter future togetherhttps:// novartis / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for youSign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork novartis /network Benefits and Rewards: Read our handbook to learn about all the ways well help you thrive personally and professionally: https:// novartis /careers/benefits-rewards Show

Team Lead -Service Desk EXP -Min 4+ years in Service Desk Must have Hands on experience or knowledge of Gaming Support( PC Consoles) Must have 1 Yr Team Lead on Papers Imm Joiners CTC-Upto 10 LPA WFO|US Shifts Drop your CV at radhika@genesishrs.com

Roles and Responsibilities Provide Level 1 (L1) application support to customers through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications such as DMS. Manage incident/service requests from initiation to resolution, ensuring timely communication with stakeholders. Collaborate with internal teams for issue escalation and knowledge sharing. Maintain accurate records of customer interactions using ticketing tools.

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

Litmus7 is seeking an exceptional talent who can work on 24x7 rotational shift to monitor, triage, fix customer Digital Landscape. Retail production support knowledge is mandatory. Should be ready to work on 24x7 rotations. 3 to 5 years of experience as an end-to-end L2 retail application support echo systems. Ownership, accountability and responsibility of the tasks assigned. Work closely with business and application owners on troubleshooting, support, and documentation. Excellent communication skills required to present to customer, drive P1. Automation skills on Terraform, CloudFormation. Good adaptive skills to work under pressure based on SLAs. Proactive monitoring such as application uptime, performance metrics, transaction failures, and key error thresholds, Databases metrics of mission-critical applications and services across on-prem and cloud-hosted environments. Alert triage and initial diagnosis for application performance and availability issues based on SLAs. Ticket creation and routing via ServiceNow based on alert severity and impact. Maintain and optimize monitoring visibility and dashboards as per industry best practices. Execute, build & keep the SOPs up to date. Coordinate with various application Teams, SMEs, Service Desk operations team to resolve and escalate Issues. Recommend & follow best practices on alerts optimizations, automations. Be a team player, humble and should be able to set by examples. Technology Environment Monitoring platforms: DataDog, LogicMonitor, Pingmon? Ticketing: ServiceNow? Automation tooling: Terraform (cloud IAC), Ansible (on-prem) Oracle EBS Oracle Retail Salesforce SharePoint

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

This team member will serve as a direct extension of the clients staff managing support inquiries for a client, running the system efficiently, and ensuring platform performance remains reliable and responsive. Scope of Services Ongoing Responsibilities Include: * System Operations & Monitoring: * Conduct daily system checks * Manage reports, queues, and task automation * Identify and escalate issues that require technical intervention * Support Inquiry Management: * Handle internal support requests * Log and track issues through resolution * Liaise with Member lose product or technical teams if needed * User Access & Permissions: * Add/remove users * Manage user roles and access * Perform quarterly access audits * Workflow & Process Optimization: * Document processes and SOPs * Recommend automation or streamlining opportunities * Provide feedback on recurring issues * Communication & Reporting: * Deliver weekly update reports * Participate in scheduled check-ins and planning sessions

HIRING ! HIRING ! HIRING ! Position Title: Executive Assistant COO & Chief Corporate Affairs Division: Corporate Location: Jogeshwari Department: Directors Office Reporting to: COO & Chief Corporate Affairs Reportees: Nil Age: 30 40 Qualification: Any Graduate/PG - Any Specialization Gender Preference: Male/Female Experience Range: 7 - 12 years of Experience, earlier worked directly with Chairman/MD/CEO/COO Key Responsibilities * Executive Support: Reporting directly to the COO & Chief Corporate Affairs, managing calendar schedules, information collation, and preparation of high-quality presentations/documentation. * Office Management: Maintain efficient office systems, including database updates, contact directories, and filing systems. * Communication and Documentation: Draft letters, take dictation, issue circulars, and maintain clear, concise communication with senior management. * Multitasking and Coordination: Seamlessly handle multiple responsibilities, including core secretarial tasks, correspondence, and day-to-day coordination. * Meeting Management: Organize and schedule meetings, conferences, and events with meticulous attention to detail. * Team Supervision: Supervise office support staff to ensure smooth workflow and task completion while adhering to timelines. * MIS and Reporting: Regularly update databases and prepare comprehensive MIS and other required reports. * Travel Coordination: Manage travel arrangements, including bookings, itineraries, and logistics for the COO & Chief Corporate Affairs & other Management executives. * Management Reviews: Organize management review meetings with executive team, document minutes of meetings (MOM), and circulate actionable plans. * Event Management: Support in organizing key events such as supplier meets, customer seminars, and annual conferences. Key Skills: * Strong Communication Skills: Advanced proficiency in written and spoken English with excellent drafting and presentation abilities. * Integrity: Impeccable in line with Management office * Quick Learner: Capable of adapting swiftly to new information and environments. * Tech-Savvy: Proficient in Excel and PowerPoint, with strong analytical skills and attention to detail. * Self-Driven & Organized: Disciplined, proactive, and able to manage tasks independently while excelling in strategic planning. Thanks & Regards Monica Solanki | Recruitment Consultant |PARC Kalite | Tel : +91- 9137419558 |Email: monica.parckalite@gmail.com | "Delivering Quality"

Required Skills & Qualifications: Fluent in English (written & verbal) with strong communication skills. Proficiency in at least one GDS (Sabre, Amadeus, or Travelport) certification is a plus. 3+ years of hands-on experience in airline reservations, ticketing, and refunds/exchanges. Strong attention to detail and ability to work in a fast-paced environment. Customer-focused mindset with problem-solving skills. Shift time - 6.30PM to 3.30 AM Salary upto 55 k CONTACT FATIMA via whatsapp - 9990683423

You will be working on-site at the head office in Riyadh, Saudi Arabia for a leading catering company. The company is seeking skilled individuals to fulfill the role of Personal / Executive Secretary to the CEO. Your responsibilities will include various administrative tasks such as appointment scheduling, calendar management, correspondence drafting, and file organization. Additionally, you will handle ticketing for company officials and make travel arrangements as needed. Building and nurturing relationships with a diverse group of individuals will be a key part of your role. Discretion and confidentiality in handling sensitive information are essential. You should be adept at prioritizing tasks and adjusting to changing priorities, while also engaging with executives, colleagues, and clients. To qualify for this position, you should hold a Bachelor's Degree in a relevant field and have a minimum of 5 years of experience in a similar role. Proficiency in email systems and other digital communication tools is required. To apply for this position, please send your resume and supporting documents to jobs@princeindia.net. Applications will be reviewed on an ongoing basis. Prince India is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive workplace for all employees.,

As a Flight Attendant, your main responsibilities will include welcoming passengers on board and directing them to their seats, providing information on safety procedures, checking seat belts and galleys prior to take-off, making announcements on behalf of the pilot, answering passenger questions during the flight, serving meals and refreshments, selling duty-free goods, and advising passengers on any allowance restrictions at their destination. Your role will also involve reassuring passengers and ensuring they follow safety procedures correctly in emergency situations. Additionally, you will be responsible for providing first aid, ticketing services, and offering maintenance technical help when needed. To excel in this role, you should possess strong verbal communication skills and an excellent personality. As part of the interview process, we require a minimum qualification of 12th grade or any undergraduate/graduate degree (freshers). If you are a fresher with good analytical skills and a keen interest in ticketing and ground staff operations, we encourage you to apply for this position and be a part of our dynamic team.,

ON GOING BULK HIRING!!!! Travel Sales Consultant Sal- 65k +incentive Min 1 year exp must in travel sales process ppc or meta calls 5 days working Location - Delhi/ Noida / Gurgaon Call /Whats app CV 8448718645 Required Candidate profile Call /Whats app CV 8448718645

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and overseeing the implementation of the service management platform. In this global leadership role, you will collaborate with key stakeholders across various locations, requiring up to 20% travel. To excel in this position, you should hold a graduate degree in IT/technology or a related field, possess significant experience in IT service management frameworks such as ITIL v3 and ITIL v4, and have a deep understanding of ITSM tooling, especially ServiceNow. Additionally, you should have a minimum of 10 years of relevant work experience, including experience in managing global service desk operations and leading IT teams. You should demonstrate a hands-on attitude, strong technical knowledge, and the ability to drive change collaboratively on a global scale. Your success in this role will depend on your ability to inspire and motivate diverse teams, prioritize service excellence, and foster a culture of continuous improvement and learning. Furthermore, you should possess excellent communication skills, the capacity to build internal and external partnerships, and a passion for user-centric technology and innovation. At Barry Callebaut, we are committed to Diversity & Inclusion, and we value individuals who can contribute to their full potential while upholding high ethical standards in all decisions and actions. Join us in our mission to lead the digital revolution in the chocolate industry and make a significant impact on the future of BC Digital. #oneBC - Diverse People, Sustainable Growth.,

We are looking for an Online Support Executive to work from our office and assist customers with Tally Prime via remote channels like phone, email, and chat. The ideal candidate should have a good understanding of accounting principles and experience in Tally, with the ability to resolve queries professionally and efficiently. Key Responsibilities: Provide remote support to Tally users through calls, emails, chat, and remote access tools (e.g., AnyDesk, etc). Assist clients with Tally installation, configuration, activation, and day-to-day accounting tasks. Troubleshoot issues related to GST, TDS, inventory, ledger entries, and software performance. Guide customers on Tally features, updates, and usage best practices. Maintain accurate records of customer interactions, queries, and resolutions using CRM or ticketing tools. Work closely with the technical and product teams to escalate and resolve complex issues. Ensure timely and professional follow-up with customers for issue closure and feedback. Requirements: Bachelors degree in Commerce, Accounting, or related field. 12 years of experience in a Tally support role or accounting environment. Proficiency in Tally Prime. Basic knowledge of accounting concepts, GST, and other statutory compliances. Strong verbal and written communication skills in [Insert preferred languages]. Comfortable working with computers, remote tools, and support platforms. Preferred Qualifications: Tally certification Familiarity with MS Office and Excel.

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Unified Communications Collaboration Specialist What you will do Let s do this. Let s change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms. The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as SharePoint, AvePoint, OPUS, BOX, OneDrive, and Microsoft Teams . You ll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place. Roles & Responsibilities: Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms. Administer and optimize content lifecycle management with tools like AvePoint and OPUS. Support governance, compliance, and data protection standards across collaboration tools. Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint. Develop and maintain training resources, user guides, and provide end-user support. Collaborate with business stakeholders to analyze requirements and deliver tailored solutions. Act as the technical point of contact for unified communications and collaboration-related initiatives. Monitor system performance, troubleshoot issues, and ensure service availability. Stay ahead of with new technologies and industry trends related to enterprise collaboration. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 8 to 13 years Unified Communications and Collaboration environments Preferred Qualifications: Functional Skills: Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams Hands-on experience with AvePoint and OPUS tools for content and records management. Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms. Solid grasp of data governance, security policies, and compliance frameworks. Proven ability to manage projects, priorities, and stakeholders across business units. Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc. ) including risk mitigation strategies. Have solid business insight ability to handle multiple priorities and to build a strong network and relationships. Experience with Power Platform (Power Automate, Power Apps) for workflow automation. Strong vendor management skills from RFP ideation to implementation management. Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira. Strong understanding of hybrid collaboration environments and change management. Excellent analytical, problem-solving and presentation skills. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary The Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration. Key Responsibilities Travel Customer Support & Issue Resolution Provide second-level support for travel concerns unresolved through AI-assisted self-service tools. Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT). Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms. Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction. ServiceNow & Knowledge Management Handle incoming inquiries via ServiceNow related to travel processes. Maintain a log of common support issues and escalate unresolved cases to relevant teams. Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips. Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility Qualifications Basic Qualifications Bachelor s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role. Preferred Experience Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities. Experience with Amex, Citi, or Bank of America corporate card platforms. Key Skills Technical & Functional Skills Expertise in SAP Concur (Travel and Expense modules). Experience with ServiceNow case management platform. Working knowledge of corporate travel systems , online booking tools, and card program platforms. Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors. Ability to analyze travel and expense data and provide actionable insights. Customer Service & Soft Skills Exceptional customer service orientation, especially for high-level stakeholders. Clear, concise communication skills with executive presence. Ability to multitask, prioritize, and meet tight deadlines. Empathetic approach with strong problem-solving and follow-up skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Application Development Analyst Position Overview As an Application Development Analyst, you will be part of a team of analysts and engineers-on code triage and analysis, and quick fixes for issues impacting the Evernorth applications. The focus of the work is to identify and rectify any technical and functional challenges in Evernorth s market-winning capabilities in the technology solutions space. Responsibilities Be a team contributor in a team of Engineers and Analysts in triaging technical and functional issues. Day to day ticket triage, monitoring of the ticket s queues. Monitor OL comment trends. Regression Checkouts adhoc and planned. Create, co-ordinate and track resolution of stories required for fixing tickets. Data mining for checkouts Monitoring Jobs and reacting to job issues Release checkout pocs Ad hoc data research On call support should be able to arrive in any of 2 shifts. Rotate over weekends, with weekday comp offs. Qualifications: 1 - 3 years of Years experience in application evelopment or maintenance College degree (Bachelor) in related technical/business areas or equivalent work experience. Experience with Java/Spring Boot Experience using Splunk and Dynatrace Basic knowledge with any of the following technologies : Angular , Python, Mongo DB, Node JS and ability to understand complex architectures. Strong analytical skills Demonstrate ability to perform root analysis and suggest rectification options. Preferred Qualifications: College degree (BE or MCA). Exposure to Production environments Industry / Domain Experience Needed: Demonstrated experience in production maintenance. Ability to navigate a geographically diverse team and communicate effectively. Familiarity with cloud-based architecture and its usage in complex applications Passion for analysis and learning to grow, adapt to a fast-changing environment. Location & Hours of Work Full-time position, working 40 hours per week. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required . Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services

Communicate effectively with travel agents to understand their requirements and provide appropriate ticketing solutions. Respond to flight and fare inquiries promptly and accurately, ensuring a high level of customer satisfaction. Utilize GDS systems, including Amadeus, Galileo, and Sabre, to search, book, and manage flight reservations. Demonstrate a solid understanding of fare types, contracts, and the ability to read and comprehend fare rules. Assist travel agents with reservation and ticketing queries, resolving issues in a timely and efficient manner. Collaborate with team members to achieve individual and team targets, contributing to a positive and productive work environment. Stay updated with industry trends, airline policies, and regulatory changes that may impact ticketing and reservations. Maintain accurate records of ticketing transactions, interactions with travel agents and other relevant data. Requirements: IATA, Travel & Tourism or equivalent. Ability to multi-task and work independently. Excellent command over English - both written and spoken. Strong organizational skills with a maniacal attention to detail. Good client interfacing and people management skills

Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.