1317 Ticketing Jobs - Page 2

Builds analytic and design skills. Conducts engineering design under the supervision of an experienced engineer. Creates designs, calculations, sketches, diagrams, schematic drawings, and final working drawings under the supervision of an experienced engineer. Collects and analyzes data under the supervision of an experienced engineer. Uses computer software as a tool for solving basic engineering problems. Performs work in accordance with agreed upon budget and schedule under supervision.

Req ID: 323251 We are currently seeking a Workforce Planning Level 2 Fulfillment Solution Partner to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Level 2 Fulfillment Solution Partner in NTT DATA, you will have the opportunity to work with a global organization supporting various technologies. Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success. The ideal candidate will have experience in Workforce Planning or a related field. Those who are motivated and have a sense of ownership will be successful. Responsibilities Responsible for end-to-end internal staffing/resource management for allotted accounts which includes planning, identifying and allocating employees for projects. Interacts with leaders to validate and qualify resource demand from the perspective of skillset, location, cost and lead time, Assess and advise on fulfillment feasibility, to include any associated risks. Hosts and provides reporting for regular demand fulfillment and bench calls with individual practice groups to ensure proactive communication and resolution of issues. Manages employee ramp-downs prior to coming available to determine if they can be reassigned to any upcoming open demand. Triages Resource Requests (RRs), reviews RRs for accuracy, completeness and compliance, and, if necessary, follow up with initiators to get Resource Requests corrected to achieve approval. Interacts with employees to explain projects and setting/managing on role, technology and domain. Coordinates with various departments like recruitment, training, immigration and employee relations for smooth functioning of Workforce Planning Fulfillment Solution Partner activities. Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates. Manages escalations and complaints from delivery in the Demand & Supply cycle of talent fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.) Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results. Provides input for bi-monthly and monthly Practice Capability reviews for Leadership meetings. Escalates any concerns to FSP Practice Capability Lead as needed. Required skills Minimum 4 years of Workforce Planning experience in IT/ITES Minimum 3 years of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) Other Preferred Characteristics Detail-oriented with the ability to work independently Highly skilled in MS Excel and pivot tables Prior experience in recruiting highly preferred Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality Basic project management skills a plus

Manage a team operating at any location Plan, develop and implement a corporate travel policy Track and manage the overall travel policy Manage and supervise all travel arrangements Maintain trustworthy relationships with travel agencies and vendors Coordinate and support in negotiating contracts with travel service providers coordinate in Booking tickets and reconcile expenses Very good knowledge of Visa requirements for various countries, and can guide the travelers Manage credit card operations during employee travel transactions as applicable Ensure policy compliance in the day to day employee travel transactions Suggest improvement and innovation in travel programs Ensure savings thru cost effective routings while finalizing flight itineraries and on hotel bookings Align and support Business 100% while planning employee travels Management reporting through Monthly Dashboard and Data Analysis Oversee and manage all employee travel arrangements (air, lodgings, Visa, Travel Insurance, Taxi etc.) and operations Manage relationships with vendors Negotiate contracts or rates with hotels and Airlines Provide advice on travel documents, insurance, immigration regulations etc. to ensure safe travel of employees Manage Amex credit card programs and charges for hotel and flight bookings Ensure process and policy compliance in all aspects of travel transactions Drive continuous improvement of travel programs. Handle the team in balance manner and get the best out of the team Intensity/Commitment To Task Follows up on commitments self-motivated Responsive and accessible Maintains high accuracy level with timely completion of deliverables Good control on the entire process Align with Company strategies Problem Solving Identifies problems, evaluates several options and recommendations, and supports a solution Ability and willingness to come up with creative solutions for problems Ability to keep the organizational goals in mind while making decisions Judgment Develops accurate perception and understanding of others"™ positions, feelings, needs, values, and opinions Approach conflict and adversity in a professional and productive manner Manage professionally and ethically while dealing with emotional topics, irate individuals and demanding customers Makes well thought out decisions Motivating/Team Building Ability to get things done through team members by developing strong working relationships. Builds credibility and rapport with a variety of management styles and levels across the company. Instills commitment and enthusiasm for high levels of performance. Displays a positive attitude. Acts as a positive role model for others in the group. Persuader/Communications Expresses him/herself in an honest, positive, and up-beat manner. Listens well and is focused when others are speaking. Effectively communicates with appropriate individuals through all phases of a project or task. Proactivity/Planning Properly manages time, establishes priorities and effectively schedules work to meet deadlines. Anticipates obstacles and develops contingency plans. Eager, resourceful and takes initiative People Management/Development Effectively trains new employees. Assesses developmental needs of individuals and uses coaching techniques to affect these opportunities. Provides honest & timely feedback to employees. Motivates and empowers team and peers; encourages initiative, contribution and collaboration.

* Manage international & domestic air ticket bookings using Amadeus/Galileo * Execute PNR reservations, cancellations & changes with GDS systems *Communicate with airlines directly regarding rescheduling and cancellation

Roles and Responsibilities Ensure compliance with IATA regulations and standards for airline operations. Conduct regular audits to identify areas of improvement in travel processes and implement corrective actions. Develop and maintain quality control procedures for ticketing, reservations, and customer service. Collaborate with internal stakeholders to resolve issues related to flight schedules, baggage handling, and passenger services. Provide training on IATA guidelines and best practices to staff members. Desired Candidate Profile 7-12 years of experience in the aviation industry or a related field (IATA certification preferred). Strong knowledge of GDS systems such as Amadeus, Galileo, Sabre; proficiency in Air Ticketing software like Worldspan or Inventory Management Systems like ARMS. Familiarity with Travel Processes including EMDs (Electronic Miscellaneous Documents) management.

Job Role: - 1. Ticket booking. cancelation, Flight delays over voice. 2. Solving queries related to Refund and baggage’s. 3. Informing customers related to the flights. 4. Ready to work in Inbound voice process . HR connect - Ms Durga - 80721 35893 Required Candidate profile Qualification: - 12th Pass 1. CTC: INR 15,605 In-hand: INR 13,100 2. Incentives up to INR 5,000 3. 6 Days working 24*7 Rotational Shifts 4. 1 Rotational Week Off. 5. Pick-up or Drop facility

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Looking for 5yrs - 8yrs experience in networking. Minimum 2yrs - 3yrs in SDN ACI. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Min 4+ Years exp in Soc along with SIEM (Splunk). Min 2 years Hands on exp in Splunk. Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources. Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD, PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis. Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities. Identify log sources and examine system logs to reconstruct event histories using forensic techniques. Align SIEM rules and alerts with the LICs security policies and compliance requirements. Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging. Maintain and support the operational integrity of SOC toolsets. Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness. Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans. Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively. Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits. Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive. Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Active CEH certification is Must. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Minimumxperience of experienceMinimumRole & responsibilities A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guidelines to solve queries. Address emerging issues and identify patterns. Ability to draft and inform stakeholders effectively. Good communication skills. Create/Enhance SOPs, Reports. Work on unstructured projects and improve them. Establish and streamline operational processes. Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Ideal Candidate should have following: You should be customer-focused/centric Problem-solving skills Detail oriented Address issues highlighted in multiple channels (should be able to multitask) Good analytical and logical reasoning abilities Flexible to work in a dynamic team environment with changing priorities and deadlines Reporting & documentation experience Knowledge of Excel/Google sheets Experience in any ticketing tool Knowledge of SQL is a plus Location : Jodhpur, Kota, Udaipur , Trivandrum Amesh Krishnan RP amesh.krp@cielhr.com Ciel Hr Services LTD Bengaluru Phone Number:9809328109

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

To thrive in this role, you need to have: Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow. Proficiency in active listening, with techniques like paraphrasing and probing for further information. Excellent planning skills, able to anticipate and adjust to changing circumstances. Strong ability to communicate and engage across different cultures and social groups. Adaptability to changing conditions and flexibility in approach. Client-focused mindset, always putting their needs and positive experience first. A positive outlook and the ability to work well under pressure. Willingness to put in longer hours when necessary. Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

We are looking for a motivated and detail-oriented Junior System Administrator to join our IT team. In this role, you will be responsible for providing technical support to all departments, maintaining, and troubleshooting our computer systems, and assisting with system upgrades. Responsibilities: Perform routine checks and maintenance of servers, workstations, and network devices to ensure their optimal performance. Install, configure, and update operating systems and software applications as needed. Troubleshoot system errors and provide technical support to users . Troubleshoot network connectivity issues and optimize network performance. Assist with system upgrades and patches. Manage user accounts and network security . Track system outages and resolve any issues. Create and maintain documentation of system processes and configurations. Research and recommend technical solutions to improve system performance. Ensure compliance with industry standards, data protection regulations, and company IT policies. Present regular status updates and reports to management. Vendor coordination - Collaborate with vendors to procure hardware, software licenses, and IT equipment as needed. Create and maintain documentation for IT processes, system configurations, and troubleshooting procedures. Keep records of hardware and software inventory. Work closely with other IT team members, such as the IT Manager and IT Support staff, to achieve departmental goals. Requirements: L1/L2 skills in handling O365,Active directory,security,Networking, IP Telephony and Azure. Added advantage if experienced in Ticketing and ITIL4 standard Process. Experience in hardware level troubleshooting of all model laptops. Experience with Windows operating systems. Knowledge of system administration tools and techniques Ability to troubleshoot and solve technical issues. Excellent problem-solving and communication skills. Ability to work independently and as part of a team.

We are looking for a motivated and detail-oriented Junior System Administrator to join our IT team. In this role, you will be responsible for providing technical support to all departments, maintaining, and troubleshooting our computer systems, and assisting with system upgrades. Responsibilities: Perform routine checks and maintenance of servers, workstations, and network devices to ensure their optimal performance. Install, configure, and update operating systems and software applications as needed. Troubleshoot system errors and provide technical support to users . Troubleshoot network connectivity issues and optimize network performance. Assist with system upgrades and patches. Manage user accounts and network security . Track system outages and resolve any issues. Create and maintain documentation of system processes and configurations. Research and recommend technical solutions to improve system performance. Ensure compliance with industry standards, data protection regulations, and company IT policies. Present regular status updates and reports to management. Vendor coordination - Collaborate with vendors to procure hardware, software licenses, and IT equipment as needed. Create and maintain documentation for IT processes, system configurations, and troubleshooting procedures. Keep records of hardware and software inventory. Work closely with other IT team members, such as the IT Manager and IT Support staff, to achieve departmental goals. Requirements: L1/L2 skills in handling O365,Active directory, security, Networking, IP Telephony and Azure. Added advantage if experienced in Ticketing and ITIL4 standard Process. Experience in hardware level troubleshooting of all model laptops. Experience with Windows operating systems. Knowledge of system administration tools and techniques Ability to troubleshoot and solve technical issues. Excellent problem-solving and communication skills. Ability to work independently and as part of a team.

Australia Visa process About The Role Role Purpose The purpose of this role is to process business / work visa applications for all employees at Wipro by collaborating with internal stakeholders like business, HR and finance and external agents like travel agents and immigration authorities in a timely manner. ? Do 1. Comply with applicable legal and regulatory requirements pertaining to immigration across the globe a. Execute the Global Immigration Policy laid down by Wipro i. Understand immigration specific legal and regulatory requirements for a country to collate documents required for processing business visas / work permits for employees ii. Coordinate with the internal finance and HR team for specific documents like application fee and cover letter for applying for an employee’s business / work visa iii. Review the documents for accuracy and correctness with the employee iv. Process the business/work permit visa applications internally by following the visa documents review checklist b. Liaison with travel agents/immigration authorities for processing business/work visas for Wipro employees i. Coordinate with agents/immigration authorities to file employee visa applications and follow-up for application status ii. Respond to request for evidence queries raised by the immigration authorities by coordinating with employees / business for gathering the requested documents / information iii. Conduct regular follow-ups with the agents and authorities related to documents, application status and update the business/ employees accordingly 2. Operational Excellence a. Compliance with Timelines and Service Level Agreements i. Adhere to the timelines issued by the immigration authorities, submit business visa applications well in time ii. Follow the establish service level agreements for each of the defined processes for global immigration by Wipro b. Process Management i. Suggest improvements in the current global immigration management processes / systems at Wipro by gathering ground level feedback from employees whose visa application is being processed c. Automation and MIS i. Create MIS reports showcasing status of business/work visa applications ? Deliver No. Performance Parameter Measure 1. Process Efficiency Actual vs budgeted time in verifying a visa application file internally, processing visa applications Visa rejection rate (%) Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs 2. Customer Satisfaction (Internal) CSAT ? ? Australia Visa process

Min 1-1.5 yrs. of experience on Avaya voice Platform. 24 * 7 support Monitoring and providing break fix services to DHL offices in Chennai. Configuration of extension and Agent ID. Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. Should know how to take trace. Providing technical support to end user on Avaya and related queries. Should be well experienced on Avaya IP phones installation, configuration and troubleshooting. Should familiar with Avaya Phone configuration techniques. Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques. Should have the knowledge on vector, VDN and announcement. Should know the ACM ( Avaya Communication Manager) and Gateway function in detail. Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident. Hands on experienced on Avaya dialer techniques, Skype, Audio code etc Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. Monitoring of Trunk Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider. Work with internal & external stakeholders to address the incident. Familiar with service desk ticketing application. Vendor management. Managing end-to-end user queries related to Avaya and related device. Reasonable English Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift) Ready to work 6 days week Readiness to work on week offs sometimes on need basis Avaya voice skills experience is a must Client interview to happen post which position shall be closed Candidate worked on call center environment will be right fit for the requirement. Candidate from VIS network and AGC Company will be preferred. 1) 24*7 support Availability; 8* 8 Support; 9 hours working Monday to Saturday; Rotational shift except Night 2) Monitoring and providing break fix services to DHL offices in Chennai. 3) Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. 4) Providing technical support to end user on Avaya and related queries. 5) familiar with Avaya Phone configuration techniques and have the knowledge on vector, VDN and announcement. 6) L2 incidents follow up with Service provider until closure of incident. 7) Hands on experienced on Ameyo dialer techniques, Skype, Audio code etc 8) Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. 9) Monitoring of Trunk and PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. 10)Work with internal & external stakeholders to address the incident. 11)Familiar with service desk ticketing application. 12)Vendor management. 13)Managing end-to-end user queries related to Avaya, Audio, Ameyo dialer and related device. 14)Good English 15)Ability to work in window of 9am to 6 pm. ( 9hrs rotational shift) 16)Ready to work 6 days week 17)Readiness to work on week offs sometimes on need basis

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Details Job Level: S2 Job Location: Bangalore/ Gurgaon Function : People and Culture (HR) Why we need this role You will be a part of global HR Shared Services team, focusing on efficient operations, data integrity, compliance, and process simplification. The role requires expertise in SAP SuccessFactors (SF), ticket management systems, and operational excellence to ensure the delivery of high-quality services. You will oversee employee data management, optimize processes, and ensure compliance with SLAs, audits, and global regulations. What you will do Operational Leadership Oversee the global HR Shared Services team, ensuring seamless delivery of services and adherence to SLAs. Provide functional expertise across SAP SuccessFactors modules, including: Job architecture and position management Recruitment, onboarding, and offboarding Employee central Onboarding Compensation and time off management Reporting and analytics Process optimization Identify, simplify, and streamline global HR processes to enhance operational efficiency and user experience. Data management & compliance Ensure accurate and secure management of employee data in SAP SF, maintaining data integrity and reliability. Team management Lead, coach, and develop the HR Shared Services team, fostering a collaborative and high-performing culture. Service level management Establish, monitor, and report on service level agreements (SLAs) and key performance indicators (KPIs). Stakeholder collaboration Act as the primary liaison between HR Shared Services, HRIS, and other stakeholders to ensure alignment on global goals and priorities. Strategic Initiat ives Contribute to the design and implementation of the global HR Shared Services strategy, ensuring scalability and alignment with organizational goals. Lead cross-functional projects to improve HR service delivery and employee experience globally. What we re looking for Education & Experience A strong focus on operations and SAP SuccessFactors within a HR Shared Services environment Proven track record of managing ticketing systems and HR service delivery in a global shared services environment. Demonstrable experience in process optimization and leading global teams. Technical Skills Functional expertise in SAP SuccessFactors modules (e.g., Employee Central, Compensation, Time Off, RBP, Reporting). Hands-on experience with ticket management systems and workflow optimization tools. Proficiency in compliance regulations and audit requirements for HR data. Soft Skills Excellent problem-solving and analytical skills. Effective communication and interpersonal skills with a global mindset. High attention to detail and proactive issue resolution. What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

OLOID stands at the forefront of physical identity management and automation, offering state-of-the-art passwordless and automation solutions for enterprises. OLOID s objective is to establish a unified security framework by integrating with HR, IT, and various cyber and physical systems, thus enabling a unified digital identity across the organization and the day in the life of the deskless workers. Headquartered in Sunnyvale, CA, OLOID is a fast-growing venture-backed by Dell Technologies Capital, Honeywell Ventures, Okta Ventures, and Emergent Capital. Job Summary: The Customer Support Specialist will be responsible for providing technical assistance and support to customers during the night shift hours. This role requires a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve complex issues effectively. Key Responsibilities: Respond promptly to customer inquiries and technical support requests during the night shift. Provide technical assistance and support for software, hardware, and network-related issues. Troubleshoot and resolve customer issues remotely or via phone & email. Identify and escalate priority issues to appropriate teams or levels of management as needed. Document customer interactions, technical solutions, and troubleshooting steps accurately. Collaborate with internal teams to resolve customer issues and improve product quality. Stay updated on product features, updates, and troubleshooting techniques. Maintain a positive, professional, and customer-focused attitude at all times. Meet or exceed customer service and performance targets. Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Minimum 5 years of experience in a technical support or customer support role. Strong technical knowledge of software, hardware, and networking concepts. Excellent communication skills, both written and verbal. Ability to effectively communicate technical information to non-technical customers. Experience with ticketing systems and remote support tools. Strong problem-solving and troubleshooting skills. Ability to work independently and as part of a team.

Job Title: Support Executive (Ticketing & Customer Support) Location: Ghansoli, Navi Mumbai. Experience: 1-2 years Employment Type: Full-time Work Mode: [Work From Office] Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.). Respond to customer queries in a timely and professional manner through email, chat, or phone. Track, follow up, and ensure closure of all tickets within defined SLA. Collaborate with internal teams to resolve complex issues. Escalate unresolved issues to appropriate departments as needed. Maintain proper documentation of all support activities. Identify recurring issues and suggest process improvements. Ensure customer satisfaction through quality support service. Required Skills & Qualifications: 1-2 years of experience in a Support Executive or Customer Service role. Proven experience in handling ticketing tools Excellent verbal and written communication skills. Good problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Customer-focused with a positive attitude. Basic technical understanding to address product-related queries. Preferred: Experience working in IT / SaaS / E-commerce / B2B or B2C industries. Familiarity with CRM tools

Summary of Position : The primary role of a Customer Support Specialist is to ensure complete satisfaction and success of our customers. The Customer Support Specialist will consistently strive to exceed customer expectations by providing empathetic, patient, and efficient support. The primary objective is to address problems, incidents, and inquiries submitted by customers through various support channels. Location : Ahmedabad or Pune Key Responsibilities : Deliver exceptional customer support by addressing and resolving customer issues promptly and effectively. Maintain a high level of empathy and professionalism in all customer interactions. Proactively identify and learn new features and functionalities to better assist customers. Collaborate with internal teams to ensure customer feedback is communicated and addressed. Replicate customer-reported issues within an internal environment, meticulously documenting the steps taken and observations made. Qualifications : Strong drive and initiative to independently learn and master new features. Excellent communication and problem-solving skills. Ability to work efficiently in a fast-paced environment. Demonstrated experience in customer support or a related field, such as business analysis, requiring strong analytical skills to address and resolve complex business challenges. Ability to manage multiple tasks and priorities effectively. Strong analytical skills and attention to detail. Ability to perform thorough analysis and review of log file (server, app, etc.) Proficiency in using support ticketing systems and CRM software. Ability to work collaboratively within a team and across departments. 4+ years of experience supporting large enterprise customers Integration experience, a plus (Salesforce, Palantir, Ariba, etc.) Familiarity with Contract Lifecycle Management (CLM) software is a plus.

Job Title: Associate Technical Support Analyst Location: Pune, India Department: Technical Support Type: Full-Time We are seeking a proactive and passionate Associate Technical Support Analyst to join our Technical Support Operations Command team in Pune, India. This role puts you on the frontline of technical support managing customer cases, troubleshooting issues, and collaborating with experts across SAS. You ll be part of a vibrant team where curiosity, continuous learning, and collaboration are core to everything we do. You will work closely with global teams, contribute to product quality, and provide exceptional support for SAS software applications running on multiple platforms. Key Responsibilities: Provide end-to-end technical support including troubleshooting, prioritizing, diagnosing, and resolving customer-reported problems. Manage SAS Managed Services cases by coordinating with SAS Cloud Operations and other Technical Support teams. Take ownership of high-priority customer calls and issues, following escalation procedures where needed. Communicate effectively with customers via phone, email, and Microsoft Teams. Document all customer interactions accurately in the tracking system throughout the issue lifecycle. Build expertise in SAS software usage, programming, and relevant third-party tools to help resolve issues and guide product development. Suggest and contribute to proactive materials like SAS Notes, technical documents, and knowledge base content. Participate in a 24x7x365 on-call rotation and work flexible shifts as per business needs. Stay up to date on competitor tools, industry best practices, and how SAS products integrate with other software. What We re Looking For: A highly motivated problem solver with a passion for helping others. Someone who thrives in a collaborative environment and enjoys learning every day. A curious and creative thinker with excellent research skills. Comfortable managing multiple tasks under pressure with attention to detail. Able to write clearly and communicate technical ideas in simple, user-friendly language. Required Qualifications: Bachelor s degree or equivalent combination of education, training, and experience. 0 5 years of experience in technical support or a related field. Strong grasp of at least one operating system (Windows, UNIX, or Linux), with familiarity across all. Excellent written and verbal communication skills in English. Proven ability to collaborate with teams and interface with customers effectively. Prior experience with complex software support, projects, internships, or technical documentation is a plus. Nice to Have: Exposure to SAS language, procedures, or similar analytics tools. Experience validating software fixes or reviewing technical documentation. Familiarity with support tools (e.g., ticketing systems like ServiceNow). Desire to mentor others or contribute to internal training content. This role is perfect for someone who is service-oriented, technically curious, and ready to grow in a fast-paced, global technical environment. If that sounds like you we d love to hear from you! Diverse and Inclusive At SAS, it s not about fitting into our culture it s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it s essential to who we are. To put it plainly: you are welcome here. Additional Information: SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS

SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we re looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients. Role Overview: As a Customer Support Executive at SMS Magic, you will assist clients with technical issues, respond to inquiries, and ensure smooth product adoption. You will work primarily with Salesforce, Zoho, and the SMS Magic Portal to provide timely, accurate support, ensuring an exceptional customer experience with our messaging solutions. Key Responsibilities: Customer Support: Handle inbound customer queries via email, chat, and phone, ensuring timely and accurate responses. Technical Troubleshooting: Address product-related issues, troubleshoot technical problems, and offer effective solutions using product knowledge and CRM tools (Salesforce/Zoho). CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient and prioritized resolution. Client Communication: Build and maintain strong client relationships, addressing needs and ensuring a positive customer experience. Escalation Handling: Escalate unresolved issues to senior support staff when necessary and ensure proper follow-up until resolution. Documentation: Maintain accurate customer records, document interactions, and contribute to internal knowledge bases. Key Requirements: Experience: 2-5 years of experience in customer support, preferably in a SaaS, B2B, or tech environment. CRM Proficiency: Experience using ZohoDesk for customer management and support ticketing. Communication Skills: Strong verbal and written communication skills, particularly when interacting with US-based clients. Problem-Solving: Proven ability to troubleshoot and resolve technical issues effectively. Tech-Savvy: Basic understanding of SaaS products and messaging solutions. Proactive Attitude: Ability to anticipate customer needs and deliver high-quality service. Education: A graduate degree, ideally in a technical or engineering-related field. Customer-Centric: Passion for delivering excellent customer service and helping clients succeed with our products. Why Join SMS Magic? Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company. Competitive Compensation: Industry-standard salary, health insurance, and additional benefits.

As a Project Manager, you ll have an opportunity to work on some of the latest problems solved in the data science universe. All our projects entail working on cutting edge technologies and cloud processing systems, data warehouses and data lakes to help manage the ever-growing information needs of our customers. The responsibilities are detailed as below: Collaborate with client stakeholders to gather business requirements for the project Develop a comprehensive project plan that aligns with the scope and objectives of the project Monitor the project, track milestones, and adhere to agreed-upon timelines and scope Ensure compliance with best practices and established processes for quality assurance for example, using quality assurance checklists, coding best practices, peer reviews, and documentation Ability to storyboard presentations effectively and hold conversations with mid-management-level clients Strong people skills, including conflict resolution, empathy, communication, listening, and negotiation Capable of handling multiple scrum teams Include the pointers that we discussed like Agile, Six Sigma, Lean etc. Experience in the CPG/Retail industry is preferred Qualifications: We are looking for individuals who are curious, excited about learning, and navigating through the uncertainties and complexities that are associated with growing a company. Some qualifications that we think would help you thrive in this role are: BE/BS/MTech/MS in Computer Science 6 to 9 years of experience as a project manager with experience leading large scale programs for implementing multiple software engineering projects/workstreams, including but not limited to planning, requirements, design, implementation, and rollout; knowledge transition, post implementation support, and ongoing project governance. Preferred Qualifications: Hold a current Project Management Profession (PMP) and/or Project Management Institute Agile Certified Practitioner (PMI-ACP) certification The certificate must be active and not expired by the time of offer submission and certification must be maintained during employment Experience leading agile development teams and facilitating team meetings in an agile environment. Experience implementing and supporting multiple workstreams in their sprint planning, sprint closure, daily scrum, and operational artifacts of agile software engineering processes Experience managing ticketing dashboards, e.g., jira boards effectively with detailed tracking of tickets. Experience in improving agile dashboards and insights into progress in every workstream. Experience in supporting the product owner or Client PMO with their management and prioritization of backlog Experience in managing client escalation and removal of impediments Experience in monitoring progress and reporting to stakeholders (internal/external) using metrics Experience in establishing the right quality management principles for each work stream. Experience in establishing superior project management practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization. Experience driving thorough documentation of all projects including project planning documentation, knowledge transition, etc. Excellent knowledge of IT projects, preferably DS/DE/PE Strong communication skills Experience working in an offshore-onsite model with flexibility to work in US hours also.

Job Title: Associate Technical Support Analyst Location: Pune, India Department: Technical Support Type: Full-Time We are seeking a proactive and passionate Associate Technical Support Analyst to join our Technical Support Operations Command team in Pune, India. This role puts you on the frontline of technical support managing customer cases, troubleshooting issues, and collaborating with experts across SAS. You ll be part of a vibrant team where curiosity, continuous learning, and collaboration are core to everything we do. You will work closely with global teams, contribute to product quality, and provide exceptional support for SAS software applications running on multiple platforms. Key Responsibilities: Provide end-to-end technical support including troubleshooting, prioritizing, diagnosing, and resolving customer-reported problems. Manage SAS Managed Services cases by coordinating with SAS Cloud Operations and other Technical Support teams. Take ownership of high-priority customer calls and issues, following escalation procedures where needed. Communicate effectively with customers via phone, email, and Microsoft Teams. Document all customer interactions accurately in the tracking system throughout the issue lifecycle. Build expertise in SAS software usage, programming, and relevant third-party tools to help resolve issues and guide product development. Suggest and contribute to proactive materials like SAS Notes, technical documents, and knowledge base content. Participate in a 24x7x365 on-call rotation and work flexible shifts as per business needs. Stay up to date on competitor tools, industry best practices, and how SAS products integrate with other software. What We re Looking For: A highly motivated problem solver with a passion for helping others. Someone who thrives in a collaborative environment and enjoys learning every day. A curious and creative thinker with excellent research skills. Comfortable managing multiple tasks under pressure with attention to detail. Able to write clearly and communicate technical ideas in simple, user-friendly language. Required Qualifications: Bachelor s degree or equivalent combination of education, training, and experience. 0 5 years of experience in technical support or a related field. Strong grasp of at least one operating system (Windows, UNIX, or Linux), with familiarity across all. Excellent written and verbal communication skills in English. Proven ability to collaborate with teams and interface with customers effectively. Prior experience with complex software support, projects, internships, or technical documentation is a plus. Nice to Have: Exposure to SAS language, procedures, or similar analytics tools. Experience validating software fixes or reviewing technical documentation. Familiarity with support tools (e.g., ticketing systems like ServiceNow). Desire to mentor others or contribute to internal training content. This role is perfect for someone who is service-oriented, technically curious, and ready to grow in a fast-paced, global technical environment. If that sounds like you we d love to hear from you! Diverse and Inclusive At SAS, it s not about fitting into our culture it s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it s essential to who we are. To put it plainly: you are welcome here. Additional Information: SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS