2005 Ticketing Jobs - Page 19

Why join Safeguard Global? We want to help you Work in Any Way - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren t just remote and hybrid first they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The HR Services Advisor, is a pivotal role supporting our global clients in navigating HR processes. The HR Services Advisor will act as the main point of contact for HR inquiries throughout the worker life cycle, collaborating closely with the local HR Services Manager and various global teams to ensure smooth onboarding, legal compliance, and effective support for complex HR projects. How you will make a difference: Act as the main point of contact for HR-related inquiries throughout the worker life cycle. Support the delivery of HR processes, including handbooks, policies, and procedures. Ensure legal compliance in all aspects of HR operations. Assist in developing and maintaining various employment contracts. Collaborate with the HR Services Manager on complex HR projects/issues. Contribute to offboarding processes, including voluntary & involuntary exits and retirements. Identify gaps in processes and recommend/implement changes to mitigate risks. Collaborate with associated benefit providers to ensure legally compliant benefit packages for workers. Provide benefit costing updates to Supply Chain and Line Management. Offer support in payroll-related tasks as needed What will give you an advantage: At least 3 years of relevant Local Labor Law/ HR experience. Strong communication skills in both the Local language and English. Experience working with local labor law and regulations. Attention to detail, organizational skills, and resilience. High level of accountability and initiative. Deadline-oriented with experience in Zendesk or any ticketing system (advantageous). Customer service focus. Who we are and what we do: Safeguard Global is .Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. Its all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. Our Global Benefits Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. Bonding Leave: Enjoy paid leave to bond with your new family member. 2 Charitable Days: Contribute to causes you believe in. Reward & Recognition Program: Be rewarded for your success and championing our values. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. Why become a Guardian: International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise. Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the positions requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

The Role:- Razorpay is on a mission to revolutionize the way businesses move money. If youre a payroll maestro who can juggle spreadsheets like a ninja, balance compliance like a tightrope walker, and lead a team like a rockstar, we want YOU! We re building the future of payments and financial infrastructure. As we continue to grow, we re looking for a seasoned professional to take charge of our Payroll and Compliance function. If you re someone who thrives in dynamic environments, enjoys solving complex problems, and can lead with both precision and empathy this role might be the perfect fit for you. Roles & Responsibilities: Lead the end-to-end payroll process, ensuring timely, accurate, and compliant payroll execution each month. Supervise and mentor a high-performing team of 2-3payroll professionals. Manage flexible benefit structures, ESOPs, bonuses, gratuity, leave encashment, and other pay components. Collaborate closely with third-party payroll providers such as ADP and SuccessFactors. Ensure adherence to statutory guidelines including Labour Laws, Wage Codes, and remittances across geographies (India, Malaysia, USA, Singapore). Maintain and reconcile monthly payroll schedules; support accounting teams with balance sheet closing and MIS reviews. Act as the Payroll Centre of Excellence (COE) and drive process improvements and automation. Mandatory Qualifications:- A dynamic individual who combines technical depth with functional know-how in payroll and compliance. Strong project management skills, particularly in areas related to Inter-Company employee movements, related compliance reporting, and employee escalation ticketing systems. Ability to work cross-functionally with HR, Finance, Compliance, Legal, and Operations teams. Expertise in labour compliance, statutory filings, and schedule closures around employee compensation. Experience handling global payroll compliance will be a strong plus. Familiarity with ESOP accounting, flexible benefit management, and monthly financial close activities. 10+ years of experience in payroll operations, preferably within a large-sized organization. Proven track record of managing and developing teams. Exposure to payroll accounting and reconciliation processes is preferred. Comfortable working in a fast-paced, evolving environment.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst Oracle MICROS F&B Applications Support Analyst is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours/Shifts can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst Oracle MICROS F&B Applications Support Analyst is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours/Shifts can change depending on Business requirements

Desktop support engineer Role Overview: As a Desktop Support Engineer, you will be the first point of contact for end-users seeking technical assistance. You will help resolve hardware, software, and network issues to ensure the smooth operation of IT services. This role is ideal for candidates who have recently graduated and are eager to start their careers in IT support. Key Responsibilities: Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems. Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support. Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software. User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues. Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory. Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.

Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR. Our application runs on Linux and tech stack is built on Java. We use PostgreSQL as data stores. We emphasize a lot on learning new tools and technologies. We strive to bring the best in class customers experience. In this role you will? Need to have a thorough understanding of Ameyo Contact Center Product and its features Respond to customer inquiries and technical problems through call, ticketing and chat systems. Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries Understanding the coverage/impact of an issue Take ownership of customer issues through to resolution - including troubleshooting, internal communication and take them towards logical conclusion along with the RCA Stay in the forefront of customer communications to address issues Have to have a thorough understanding of Ameyo Product, features and use cases. Learn Ameyo "New product/feature" releases and master them quickly. "Be Curious" all the time to "keep exploring" newer and better ways to create "Awesome customer experience" What makes you fit? Must-haves A passionate problem solver (B.Tech./ BSc or equivalent) with 1-2 years of overall work experience in tech/product support. A very good understanding and experience in Product Support role with a high-tech product/services (Linux/Databases/Networking) company. Able to work independently and efficiently to meet deadlines and SLAs. Able to promptly answer support-related phone calls, chat & emails. Willingness to work in follow the sun (24x7) model. A good command of Linux CLI tools with knowledge and troubleshooting skills on Linux, networking etc. Hands-on on database and sql, good in writing sql queries Ability to analyze, research and solve highly technical and unique problems. Excellent verbal and written communication skills. Self-motivated, detail-oriented and organized. Good-to-haves SIP/VOIP Understanding. Contact center domain experience

The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts. As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools. Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance. This position also involves documenting solutions and contributing to the organizations knowledge base to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. Technical Support and Troubleshooting: Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting. Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required. Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization. Incident Handling: Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization. Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately. Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases. Contribute to the organization s knowledge base by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. Customer Engagement and Communication: Communicate regularly with customers to provide updates on issue resolution progress and next steps. Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders. Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues. Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Education: A Bachelor s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 2+ years of releva

1. Lead, train, evaluate new hires in the system2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs4. Interact with client on weekly basis5. Manage content on the Learning Management System and create training SOPs6. Identify process gaps and fix them through process changes, refresher trainings, etc.7. Optimize training processes for efficiency and analyze training effectiveness8. Plan and implement training programs that will prepare employees for the next level in the domain9. Implement training KPIs, prepare and present reports on the same10. Storyboard and prepare learning materials for programs11. Coach and provide feedback to trainees on their performance in class and on shop floor12. Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis14. Research new training methods and implement them Qualifications 1. Sound knowledge of travel domain Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world2. Overall travel experience of more than 12 years with experie

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

":" We are seeking a motivated and skilled L2 IT Engineer tojoin our team. The candidate will handle day-to-day IT troubleshooting tasks,manage endpoint protection, resolve tickets, and support networkinfrastructure. This is an excellent opportunity for an IT professional with astrong foundation in troubleshooting and network management. Key Responsibilities: Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setups Administer and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurations Manage and support Microsoft Office 365 , Active Directory (on-prem & Azure AD), and end-user access controls Install, configure, and resolve issues related to desktops, laptops, printers , and other IT peripherals Assist in the setup, monitoring, and troubleshooting of network devices including firewalls, switches, and routers Collaborate with internal IT and InfoSec teams to support compliance with internal policies and audits Maintain documentation for processes, known issues, and standard operating procedures Handle escalations from L1 support and ensure timely resolution of issues within SLA Participate in IT onboarding/offboarding processes and assist in asset management Requirements Requirements 4+ years of hands-on experience in IT support, with at least 2+ years in L2-level troubleshooting Proficiency in supporting and managing Microsoft Office 365, OKTA, and Active Directory Strong experience in Windows and Mac OS installation and troubleshooting Knowledge of endpoint protection tools ( Sophos, Bitdefender, Quick Heal , etc.) Familiarity with networking concepts and devices firewalls, switches, routers Strong problem-solving skills and ability to manage multiple issues concurrently Good communication skills with the ability to provide end-user training and guidance Exposure to IT ticketing systems like JIRA, Zoho Desk, Freshservice , or ServiceNow is a plus ","Experience":"4","

lt;p style="font-family: Arial;">Introduction The Tier 1 Shared Services Generalist is an integral part of our team, serving as the first point of contact for employee inquiries. In this role, you will provide high-quality support to employees by addressing and resolving a wide range of HR-related questions and issues, or escalating cases to subject matter experts when necessary. You will also be responsible for the administrative processes related to the complete associate lifecycle which includes talent acquisition, onboarding, data changes, leave(s) of absence, and offboarding. This entry-level role offers an excellent opportunity to grow your career in Human Resources while contributing to an exceptional employee experience. What you will do: Initiate the position requisition process in the Company s applicant tracking system, ensuring comprehensive and correct entries are made; monitors for approval and publishes accordingly. Enter and maintain accurate employee data updates in applicable systems, including onboarding, leave(s) of absence, changes and terminations. Serve as the first point of contact for all employees inquiries, including employees, leaders, contingent workers, and others who contact the Shared Services, keeping exceptional employee experience top-of-mind. Provide guidance and resolutions for routine HR-related matters, such as benefits, payroll, time off, and system navigation. Escalate complex or specialized cases to appropriate teams or subject matter experts within People & Culture. Maintain employee personnel records in accordance with applicable country regulations. Respond timely to requests from authorities and other parties where applicable. Administer and track benefit and incentive programs such as fitness reimbursement, applicable bonuses associated with CBA, spot bonuses, etc., ensuring timely and accurate execution. Other duties as assigned. Who You Are: Bachelor s degree in human resources, Business Administration, or a related field preferred, or equivalent work experience. 0 2 years of experience in Human Resources, customer service, or a related field. Experience with HR systems, case management tools, or ticketing systems is a plus. Knowledgeable in MS Office (Excel, Word, Power Point) Strong interpersonal and communication skills with a focus on delivering exceptional customer service. Ability to handle sensitive and confidential information with professionalism and discretion. Quality control the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Dependability the individual is consistently at work and on time, follows instructions, responds to leadership direction and solicits feedback to improve performance. Problem-solving mindset and attention to detail. Strong organizational and time management skills. Strong oral and written English skills are required. The addition of 1 or 2 additional languages is preferred. #LI-JP1 Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options. The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com. ","title":"P&C Shared Services Generalist - EMEA, India & APAC" , "datePosted":"2025-07-10" , "@context":"http: / / schema.org" , "occupationalCategory":"Human Resources","directApply":false} P&C Shared Services Generalist - EMEA, India & APAC job in Mumbai, Maharashtra, India | Human Resources jobs at Vontier ${jobDetail.title} Save Job Remove Job

Job_Description":" Broad Function: We are seeking a skilled Technical/ Junior Technical Engineer with a minimum of 2+ years of experience to join our team. The ideal candidate will have prior experience in the ATM (Automated Teller Machine), Ticketing kiosks, and Bank Passbook kiosks, with a strong understanding of the manufacturing, mechanical, and electronic assembling, and Fabrication and quality checking. Roles and Responsibilities: 1. Assembly &Fabrication: Perform mechanical and electronic assembly. Handle PCB population, soldering, enclosure assembly, etc. Follow SOPs and work instructions for precision and safety. 2. Manufacturing Planning& Setup: Plan production schedules based on demand and capacity. Set up and maintain manufacturing lines, tools, jigs, and fixtures. Ensure availability of raw materials, components, and consumables. 3. Quality Control &Testing: Implement quality checks at each stage of manufacturing. Conduct inspections and functional testing of assembled hardware. Maintain documentation for quality standards (ISO, CE, etc.). 4. Product Design Support: Collaborate with R&D/engineering to ensure designs are manufacture. Suggest improvements for cost-effectiveness and production efficiency. 5. Process Optimization: Continuously improve manufacturing processes for productivity and yield. Reduce defects, downtime, and waste (Lean, Six Sigma, Kaizen). 6. Inventory & Material Management: Monitor stock levels of components and materials. Coordinate with the purchase team for timely procurement. 7. Safety & Compliance: Enforce safety protocols in the production area. Ensure compliance with environmental and safety regulations. 8. Reporting &Documentation: Maintain production logs, test reports, and rejection reports. Provide regular updates on production status and KPIs. Team Supervision. Train and supervise production staff or operators. Allocate tasks and ensure timelines are met. Requirements Desired Experience Required: Bachelors degree in Electronics, Electrical, or Mechanical Engineering (or equivalent technical discipline). 2+ years of relevant experience in the ATM, Self-Operated KIOSK, or similar industries. Strong knowledge of ATM components, Ticketing kiosks, password kiosks, cash dispensers, card readers, and related hardware. Basic understanding of manufacturing, mechanical, and electronic assembling, Fabrication, and quality checking. Familiarity with cash recycling machines, deposit modules, and kiosk solutions. Good communication and manufacturing skills. Benefits The company offers a range of employee benefits, including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Access to online learning platforms such as Udemy Retirement benefits including Provident Fund (PF) and Gratuity Paternity & Maternity Leave Benefit National Pension Scheme ","

Job Summary: We are looking for a proactive and detail-oriented IT Support & Operations Coordinator to manage IT asset inventory, handle ISP and IT service billing, and provide first-level helpdesk support. This role is crucial for maintaining efficient IT operations and ensuring the effective utilization of technological resources across the organization. Key Responsibilities: 1. IT Asset Inventory Management Maintain a comprehensive and up-to-date inventory of all hardware and software assets. Monitor the entire asset lifecycle, from procurement through retirement. Ensure all IT assets are properly tagged and documented. Collaborate with procurement and finance teams for asset purchases and disposals. Conduct periodic audits to verify asset accuracy and compliance. 2. ISP & IT Services Billing Management Manage contracts, billing cycles, and invoices related to ISPs and IT vendors. Ensure timely payment processing and service renewals to prevent disruptions. Work with the finance department to review, validate, and process invoices. Monitor internet usage and bandwidth; address any issues with providers. Maintain a well-organized billing calendar and related documentation. Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing effective solutions. Coordinate hardware upgrades and replacements as needed. Document all support requests in a ticketing system, ensuring accurate and thorough records of user issues and resolutions. Set up and manage network infrastructure, including routers, switches, and firewalls. Monitor network performance, resolve connectivity issues, and implement security protocols. Install, configure, and maintain server hardware and software. Install, configure, and maintain Linux servers and workstations. Act as the primary point of contact for employee IT support requests. Diagnose and resolve hardware, software, and network-related issues. Escalate unresolved technical problems to the appropriate internal teams or vendors. Manage and update a helpdesk ticketing system to track support requests. Provide basic IT guidance, training, and documentation to end-users . Implement routine endpoint patch management and maintain compliance. Enforce security protocols to safeguard organizational data and systems. Generate and maintain reports on system health, security, and compliance metrics. Collaborate with other IT teams to support infrastructure and business needs. Translate technical concepts clearly for non-technical stakeholders. Qualifications & Skills: Bachelor s degree in Information Technology, Computer Science, or a related field. (Relevant experience or certifications may substitute for formal education.) 1 2 years of experience in IT support, system administration, or related roles. Strong knowledge of IT asset management practices and tools Familiarity with vendor billing cycles, documentation, and process management. Hands-on experience with helpdesk platforms and ticketing systems. Solid understanding of networking fundamentals and internet services. Proficient in Microsoft Office Suite and Google Workspace. Strong analytical, communication, and organizational skills .

Role Summary The Technical Account Manager serves as the primary technical liaison between the company and enterprise customers. You ll ensure successful adoption, continuous improvements and optimisation of solutions while fostering long-term, technical relationships. Key Responsibilities Primary Technical Point of Contact Serve as the go-to expert for clients on technical questions, troubleshooting, and escalation. You are expected to be proactive with support and tech functions Client Onboarding Implementation and continuous improvements Validate integrations, custom configurations, and training workshops that successfully enable the client to leverage Exotel s products. Relationship Building & Reviews Conduct regular check-ins, technical/business reviews, and usage assessments to drive adoption in partnership with Client Success Managers, keeping the customer s KPIs in mind Proactive Support & Reporting Monitor usage health, analyze data, prepare dashboards, business reviews, and recommend optimizations towards achieving clients KPIs using Exotel technologies. Cross-Functional Coordination Partner with Customer Success, Customer Operations, Delivery, Product and Engineering to proactively resolve issues and influence product roadmap. Influence Support to resolve issues and escalate themes Upsell & Feature Adoption Leverage deep client insights to reduce TCO and identify growth opportunities upgrades, renewals, feature expansions and articulate technical value, thereby supporting CSM and Sales. Qualifications Required Bachelor s degree in Computer Science, IT, Engineering, or related 3+ years of experience in technical account management, customer success, technical support, or similar. Strong technical acumen: familiarity with cloud, APIs, databases, networks, software development. Excellent communication skills: able to translate technical concepts for business and non-technical audiences. Proficient with CRM/ticketing systems and basic analytics/reporting tools. Ideal Skills & Traits Analytical problem-solver with keen attention to detail. Customer-centric mindset proactively anticipates needs and fosters success. Strong project and time management able to juggle multiple accounts and threats. Effective communicator and collaborator across technical and non-technical stakeholders. KPIs & Success Metrics Client satisfaction/Net Promoter Score (NPS) Time to Full Value Client TCO reduction Time to resolution for technical escalations Product adoption rate and feature utilisation Revenue growth via upsell/cross-sell via wallet share increase for Exotel

Internal Firm Services Industry/Sector Management Level Associate & Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. As a ServiceNow Developer, you will Engage with stakeholders to understand user stories and determine requirements. Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including ITSM, CSM and CMDB Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory skill sets Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM and CSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord Preferred skill sets Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years of experience required 3+ years of experience working in a design and development role for a ServiceNow Platform. 2+ years of experience as a ServiceNow administrator Education qualification Bachelor or equivalents Desired Certifications ITIL Foundations Certification ServiceNow Developer Certification(s) Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being Travel Requirements Government Clearance Required?

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. You’ll make an impact by You will support the development and implementation of global sourcing strategies in alignment with business needs and according to the location’s requirements, ensuring early involvement in all key projects. This involves assisting with inputs to negotiate global contracts and driving and implementing sourcing decisions while considering the focus on total costs. Candidate will aid in managing global demand for Forgings and Copper Casting for the business unit Electrification & Automation and fostering cross-functional alignment within the area of responsibility. Additionally, the candidate will coordinate and support a virtual team of factory buyers globally to achieve optimum conditions and savings through collaborative, targeted activities. The candidate will contribute to driving efficiency through effective utilization of procurement levers, such as negotiation, cost transparency, e-sourcing, and cost value engineering. Candidate will assist in leading and developing our supplier network for commercial topics, sustainability, supplier qualification, development, and overall relationship management to ensure growth potential for the business. Ensuring compliance with company policies, procedures, and regulatory requirements will also be part of the candidate's support role. Moreover, the candidate will apply supply market intelligence, commercial and technical trends, and focus on future technologies and innovation to drive value for the business. Your defining qualities You are Engineering graduate - preferable Mechanical or Production - and willingness to travel internationally (approx. 50% of you time) complete your profile. You are a strategic problem solver with strong negotiation and contract leadership skills. You have a deep understanding of the global supply chain landscape and a clear understanding of international competition, ideally acquired through long-term stays abroad or co-operation within an international environment. You have many years of experience in procurement and cross-functional experience in a related functional area including a proven understanding of related reporting and controlling requirements. You are proficient in written and spoken English to ensure global communication and negotiation on executive level. You are a standout colleague, proactive and assertive to achieve the business goals, and you are willing to find solutions with modern and digital approaches where you demonstrate ownership culture. You are much more than your qualifications and we believe in the potential of every single candidate. We look forward to getting to know you. We’re Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. You’ll make an impact by You will support the development and implementation of global sourcing strategies in alignment with business needs and according to the location’s requirements, ensuring early involvement in all key projects. This involves assisting with inputs to negotiate global contracts and driving and implementing sourcing decisions while considering the focus on total costs. Candidate will aid in managing global demand for Machined Parts for the business unit Electrification & Automation and fostering cross-functional alignment within the area of responsibility. Additionally, the candidate will coordinate and support a virtual team of factory buyers globally to achieve optimum conditions and savings through collaborative, targeted activities. The candidate will contribute to driving efficiency through effective utilization of procurement levers, such as negotiation, cost transparency, e-sourcing, and cost value engineering. Candidate will assist in leading and developing our supplier network for commercial topics, sustainability, supplier qualification, development, and overall relationship management to ensure growth potential for the business. Ensuring compliance with company policies, procedures, and regulatory requirements will also be part of the candidate's support role. Moreover, the candidate will apply supply market intelligence, commercial and technical trends, and focus on future technologies and innovation to drive value for the business. Your defining qualities You are Engineering graduate - preferable Mechanical or Production - and willingness to travel internationally (approx. 50% of you time) complete your profile. You are a strategic problem solver with strong negotiation and contract leadership skills. You have a deep understanding of the global supply chain landscape and a clear understanding of international competition, ideally acquired through long-term stays abroad or co-operation within an international environment. You have many years of experience in procurement and cross-functional experience in a related functional area including a proven understanding of related reporting and controlling requirements. You are proficient in written and spoken English to ensure global communication and negotiation on executive level. You are a standout colleague, proactive and assertive to achieve the business goals, and you are willing to find solutions with modern and digital approaches where you demonstrate ownership culture. You are much more than your qualifications and we believe in the potential of every single candidate. We look forward to getting to know you. We’re Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

Primary Skill - Excellent communication skills, Comprehension - Ability to clearly understand the problem statement, Strong customer service focus Ability to empathize with the customer - Prioritizing customer nee Experience: Secondary Skill - Self-Discipline Learning and decision making Patience and action oriented Experience: Requirements: Customer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills. Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees like MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA are not eligible. Skill Requirements: Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette. Preferred Experience:Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centre are preferred. IATA certification is a plus. Job Logistics: The position is Work from Office at Airoli Mindspace, with 5-day working, 247 shift flexibility, and preference for immediate joiners. Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centre are preferred _ Mandatory Skills: Customer Service( Reservation).

The Travel and Tourism industry is on the verge of a revolution; The definition of a tour guide is changing with the description of a traveller and tourist. In the current scenario, there are thankfully more travellers who are looking for unique and sustainable ways to experience a destination through understanding the local way of life, taste the regions cuisine, deep dive into the cultural diversity and interact with locals to understand and rejoice all of the above. We, Unventured have over the past 5 years we have been the locals for travellers who want to see our beautiful country beyond the clich. We are rated highly by our travellers as the best in the Industry providing experiential tours in India, Bhutan and South East Asia. As an organization, we believe in focusing not just on our customers but also our team that plays a prominent role in building this way of life where travel meets local experiences through sustainable means. Roles and Responsibilities Were looking for someone with a warm personality and a passion for travel and storytelling. At Unventured, a tour is less about giving out statistical information, and more about a storytelling experience with a local friend. As part of the team, you will be guiding travellers through Bengaluru and Mysuru. Some of the must-have Core/Key skills are Engaging Ability to hold the attention of your guests/travellers without being repetitive. Share information through illuminating and entertaining ways, rather than repeating a list of facts and instructions. Patient Answering questions youve already answered multiple times, you will show both competence and enthusiasm, to help your guest come to a satisfying conclusion to the question they had in mind. Empathetic Feel the Room Your radar is always on to feel the room. You should be able to put people at ease, reassuring them that they are in good hands and that they should try to have the best time possible. Good Sense of Humour A guide with a good sense of humour will increase the enjoyment of the tour and temper any tensions that may arise. Energetic Long days, large groups, physical activity, and nearly daily crisis management require a great deal of energy, both mental and physical. Timely Punctuality is a must-have quality. If you are not on time, that makes for unhappy travellers and frustrated co-guides. Organised The experience should feel seamless and effortless. Logistics should be nearly invisible to the eyes of the participants. Keen interest in History and Culture continuously learn about his/her destination. Look out for new experiences and share them with the team. Knowledge of the local language (Kannada/Hindi) An acute sense of direction Work Experience Prior work experience in the hospitality industry is preferred and not a must.

Vividus Hotels is looking for Reservation Executive to join our dynamic team and embark on a rewarding career journey Able to handle incoming calls or emails and provide information to customers regarding reservations, availability, prices, and promotions Able to use reservation systems and other related software to make bookings, process payments, and confirm reservations Should be able to cross-sell, suggest additional products or services to customers, such as car rentals, tours, or restaurant reservations Able to handle customer complaints or issues effectively, often by communicating with other departments or suppliers to resolve the problem Generating reports, analyzing trends and make recommendations to management to improve customer service and sales Excellent communication and customer service skills

Company RNTBCI PL Job Description Job Purpose : In charge of Project Performance Targets achievement (Drivability, Emission and Vehicle Performances) defined with Project by assuring best QCT (Quality Cost Timing) convergence on PWT tuning perimeter. Detailed activities: Validate the consistency of the technical definition established by Upstream Service with QCT objectives. Collect and formalize Specifications (CDC) and technical definition elements from the relevant sectors. Transfer data to Tuning specialists. Build and validate the roadmaps by service with the Tuning and Performance teams. Manage the Tuning activities linked to its scope and provide the induced Entry Ticket to ASM Establish and manage a Tuning macro planning in line with the project schedule, the JPOM expectations and the Tuning development logic Coordinate regular meetings with Tuning Specialists and Core Competency Specialists in order to manage Performances convergence Monitor and Control progress of supplier responsibility calibrations (Turn Key) on the Tuning perimeter Be the internal Tuning contact for the scope of the projects for which he/she is responsible. By delegation of the ASM, will be able to represent its perimeter outside PWT tuning team. Write necessary documents for the Quality approach (Tuning EQM, Checklist and GRP) and Design To Quality (NCL, NRL, etc ) Define the requirements for test means (vehicle, prototype parts, spare parts) in accordance with existing standards (documents such as FI/FS with prototype divisions). Within his scope, ensure the economic management of the project in accordance with the commitments made at the beginning of the project. Animate Performances convergence based on the Calibrations convergence. Verify that internal Tuning Calibration reviews (led by core competencies department) are carried out in coherence with project development. Manage the completion of milestone files and the end-of-project file on its perimeter (with the Rest to Do in Serial Life). Ensure reporting to the hierarchy. Organize and manage Tuning validation expeditions (for extreme conditions validations such as High Altitude, Very Cold/Hot conditions) Make a reporting of his perimeter in ASM s meetings For Serial Life (post SOP timing), ensure processing of LUP QC questions on its perimeter. Job Family Research & Development Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Group Privacy Policy .

Overview Provide basic support for core insurance applications to end-users and agents, assist with hardware and network issues, manage IT assets, ensure IT security and compliance, and collaborate with the head office IT team on new projects. Additionally, travel to nearby branch offices as needed. IT Infrastructure Support Ensure that core IT infrastructure at branch offices is well maintained and operational. Responsible for hardware and software requirements for the mapped location. Monitor leased line and broadband connectivity, perform L1 support, and coordinate with the HO network team and service provider for fixes. Manage complete IT Infra inventory, including inward, outward, E-waste removal, and insurance claims for damages assets. Submit monthly MIS to the manager and IT asset manager at HO. Ensure software is installed and configured according to client requirements, maintain software inventory, and reconcile with the HO SCCM team and IT asset team. Allocate IT assets to end users on their joining day and handle all required configurations. Application Support Provide L1 support for applications to internal and external users, with business applications or reported issues. Coordinate with the customer support team and HO application team for core business applications support, must register the issues in the ticketing systems with detailed information and track regularly Provide application and system-related training to end users. Branch Visits Conduct mandatory branch visits to ensure core IT infrastructure (network room, UPS, Wi-Fi, switches, SDWAN devices, etc. ) is well maintained and standards are followed. Meet branch SPOCs or heads during visits to address issues or pain points promptly. Remove IT E-waste, old hardware, or IT peripherals, and maintain basic hygiene considering safety. Team Development Participate in monthly and quarterly reviews with the team. Participate in the selection process to identify the right talent for various positions. Provide technical expertise to guide the team and help them build the required skillset. Establish individual performance expectations for the team and regularly review their performance. Security and Compliance Work closely with the CISO and IT security team of HO to maintain 100% security and compliance, including AV, Bitlocker, DLP, and Proxy. Maintain IT asset inventory of software and hardware, and coordinate with the respective HO IT team and Finance.

FCM is one of the worlds largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCMs flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events Day in the life: Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. • Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. You'll be perfect for the role if you have: Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelors degree in hospitality, Business Administration, or relevant field is preferred. Work Perks! - Whats in it for you: FCM India is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance: We believe in No Leave = No Life So have your own travel adventures with paid annual leave We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Ambar Mahesh Mirkar Senior Travel Acquisition Partner FCM INDIA (part of Flight Centre Travel Group )