3152 Ticketing Jobs - Page 19

About the Role: The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work. The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi- functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer Directing / Assigning / Responding to Emails received on central Email id. iCABS - Ticket Assignment and co- ordination with concerned employees for ...

What You ll Do Act as the first point of contact, delivering world- class customer service, problem resolution, and technical troubleshooting via phone, tickets, and chat. Provide technical support across multiple technologies, including Windows and Apple laptops, Google Workspace, SCCM, Active Directory, VOIP telephony, Genesys, and network- related issues (including some home networking). Diagnose and troubleshoot hardware, software, and peripheral issues to ensure employees can work effectively. Utilize available tools and resources to resolve end- user issues with hardware, software, and other computer- related systems. Ensure accurate documentation in the ServiceNow ticketing system, in...

:"Overview Aspire to Grow Our Global Technology Solutions (GTS) team equips our global business with the tools, technology, and expertise to deliver market-leading educational solutions to customers worldwide. With our continued success, we are expanding across India and opening up exciting new opportunities. We are now looking for a Technical Support Analyst IT Service Desk to join our growing team in Noida . Your impact on the team As our new Technical Support Analyst IT Service Desk , you will be the first point of contact for users seeking IT assistance. You ll play a critical role in delivering exceptional technical support and ensuring an outstanding customer service experience to our ...

Job Title: Travel Consultant Flights Experience: 1 Yrs in booking Flights Job Location: Bangalore Education: Graduation in any stream Job Summary: Travel consultants would make ticketing, oversee operations, and support activities. Duties: Make flight bookings and give recommendations to travelers for flights Give routing recommendations that are optimal and cost-effective for International Travel Key skills required: Good knowledge of travel industry and flight operations in specific Knowledge about travel operations through the portal Good interpersonal skills Numerical ability Good Verbal communication skills Proficiency in English Must have worked with any of the travel portals Minimum e...

JB Poindexter (India) Private Limited is a subsidiary of J. B. Poindexter & Co. , Inc. a privately held diversified manufacturing company forecasting $2. 4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step- vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www. jbpoindexter. com JB Poindexter (India) Private Limited is the captive shared services unit of the J. B. Poindexter & Co. , Inc. The company, wholly owned by J. B. Poindexter & Co. , Inc. & is h...

Role & responsibilities To processes the tickets refunds for cancellations and changes, manages PNRs (Passenger Name Records) using Global Distribution Systems (GDS), stays updated on airline policies and regulations, provides excellent customer service, and maintains financial and client records. Key Responsibilities Refund Processing: Manage and process refund requests for flight, ticket cancellations or modifications. Airline Portals & GDS : Use Global Distribution Systems (GDS) and portals to manage bookings, refunds and cancellations. Coordination : Liaise with airlines and other stakeholders to ensure smooth and efficient resolution of customer queries and refunds. Skills & Qualificati...

Job_Description":" We are looking for a skilled and motivated Technical Engineer to support IT project deployments across various locations. The role involves end-to-end setup and troubleshooting of desktops, user management, basic server/storage configuration, and ensuring smooth IT infrastructure execution at client sites. Key Responsibilities : 1. Desktop Deployment & Troubleshooting Install and configure desktop hardware and software. Perform OS installation, imaging, and upgrades. Troubleshoot desktop/laptop hardware, software, and applications (e.g., Microsoft Office Suite). 2. User & Application Management Manage users in O365 and Google Workspace (Gsuite). Perform user management in ...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

Roles Open Associate Solutions Engineer (ASoE): 1-2 years Solutions Engineer (SoE): 2-4 years Senior Solutions Engineer (SSoE): 4-10 years Note: These are typical experience ranges but we re not rigid about years. If you ve built deeply, thought critically, and solved meaningful problems we re open to letting your work speak louder than your resume. What matters most to us is how you think and what you ve created. About the Opportunity At Gray Matrix, our Tech Support team isn t a ticket-resolving pit stop it s a frontline unit that owns uptime, protects performance, and represents product confidence. We re looking for Solutions Engineers who go beyond answering questions they investigate, i...

We are looking for a Security Operations Center Analyst to join our cybersecurity tea m . The role involves monitoring, detecting, and responding to cybersecurity threats in operational technology (OT) environments to safeguard critical industrial systems. Key Responsibilities Monitor OT security alerts and events via SIEM and OT monitoring platforms (Splunk, Forescout, SentinelOne) Perform initial triage and prioritization of security incidents Escalate high-severity or complex issues to L2 analysts or SOC management Support containment and mitigation steps in line with incident playbooks Document incidents, observations, and actions in ticketing systems Assist with compliance reporting, vu...

Overview of 66degrees 66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the worlds leading brands transform their business challenges into opportunities and shape the future of work. Key Responsibilities: Presentations/ Deck Design: Create detailed, professional presentations for sales and other department leaders to use in client meetings, pitches, and internal initiatives. Design slides using Google Slides, strictly following brand guidelines and B2B visual standards. Understand ...

What your day-to-day will look like: Manage emails, tickets, and M&P queues daily while coordinating with Amazon Meetings and Events Team Members to address inquiries and resolve requests per SLA requirements Provide customer-centric service ensuring re-confirmation with employees on resolutions before closing requests and completing labor requests for timely customer support Participate in weekly Office Hours and training programs to maintain full understanding of assigned scope and incorporate feedback to improve performance Resolve post-event tickets to ensure SLA compliance while providing daily support in shared inboxes following standard operating processes Present and communicate effe...

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily W...

Development manager, TPF/GCP, Ticketing Oversee the delivery of IT projects and services to ensure they meet business requirements and deadlines. Coordinate with cross-functional teams, including developers, testers, and business analysts. Manage project budgets, timelines, and resources. Ensure adherence to quality standards and best practices. Identify and mitigate risks associated with project delivery. Communicate project status, issues, and risks to stakeholders. Foster a collaborative and productive team environment. Implement and maintain project management methodologies and tools. Drive continuous improvement in delivery processes. Bachelor's degree in Computer Science, Information T...

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components. Support users for Logging - Incidents, Requests and Changes. Coordinate tickets to closure and ...

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experienc...

Required Skills Qualifications: Experience in supporting Oracle E-Business Suite (EBS) and Oracle Fusion Applications . Familiarity with key Oracle modules such as P2P, O2C, and GL. Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management). Experience with ticketing systems of any ITSM tools. Good knowledge of Oracle database queries (SQL) for troubleshooting Writing scripts. Ability to communicate effectively with business users and technical teams. Analytical and problem-solving skills with attention to detail. Comfortable working in UK shifts. ( 1:30 to 10:30 PM / 2:30 to 11:30 PM) Soft Skills: Strong interpersonal and communicati...

As a Travel and Hotel Management professional, you will be responsible for meticulously planning and organizing travel and hotel arrangements for employees and Senior Management, whether they are traveling within India or outside. Your role will involve coordinating visa processing and other travel formalities for employees and visitors. You will be in charge of managing various aspects of travel, including booking domestic air, train, and overseas tickets through travel agents, reserving hotels, and arranging vehicles. Additionally, you will handle conference room bookings and prepare detailed itineraries for employees and senior delegates. Maintaining rate contracts with vendors for the su...

1. Experience in a reputed Travel Agency or Airline ticketing office. 2. Knowledge of any GDS (Galileo/Amadeus/Sabre) 3. Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. 4. Familiarization with Foreign currency exchange procedures 5. Cargo Handling 6. Knowledge of various organizations related to the Travel industry. 7. Relevant travel training experience Roles and Responsibilities 1. Experience in a reputed Travel Agency or Airline ticketing office. 2. Knowledge of any GDS (Galileo/Amadeus/Sabre) 3. Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. 4. Familiarization wi...

Role & responsibilities Required Air Ticketing & Visa Consultant 1.Air Ticketing Consultant Qualification - Any Graduate Experience 2+ Yrs. (Travel Industry) Domestic & International Air Ticketing GDS/CRS Systems (Amadeus, Galileo, etc.) Vacancy:-2 2.Visa Consultant Qualification - Any Graduate Experience - 2+Yrs (Travel Industry) To Handel International Visa (Schengen,us,uk) Vacancy:-1 Preferred candidate profile We strictly need candidates only who have experience in travel industry for air ticketing and visa

POSITION DESCRIPTION Plan, organize and manage the application support teams to assure appropriate coverage to meet business needs Ensure adherence to service level agreements (SLAs) and exceed customer service and satisfaction. Develop best practices to implement and continually refine/improve service operations, procedures, standards. Facilitate/address triage/analysis, response, resolution, escalation and communication. Coordinate with the delivery teams and PMs/delivery managers on technology deployments, releases and maintenance of outages. Communicate timelines & schedules, operational issues and impacts to management and stakeholders. Develop and implement a helpdesk performance measu...

Role/access managementRole expansionGRC rolesSAP (related to GRC)Roles in QA PR clientsApplication of roles in the production systemRole transfer protocolRole validation by usersRisk monitoringDocumentation Responsibilities Needs analysis, Solution proposalsEnsuring deliverables to the client on time, with quality and according to SLAsApplication of the AMS Support methodology from ticket handling to closure with the correct documentation Adequate client management (attention, prioritization, expectation management)Adequate management of internal processesJunior Consultant in GRC with knowledge in access management, risk monitoring, and audit support.Excellent communication and listening ski...

This role is 100% virtual and you can work from anywhere in the country with a flexible schedule all you need is a laptop and an Internet connection! Were looking for a unicorn the best of the best. Someone who lives, breathes, eats, sleeps and dreams sales and the consultative selling process. You will have the opportunity to speak with some of the brightest software developers in the country via phone or Zoom. Your role will involve diagnosing their career paths, providing suggestions to help them reach their full potential, and, if its the right fit, enrolling them in our GenAI Leap mentoring program. This program is designed to help software developers secure high-paying jobs (50+ Lakhs)...

We are hiring a Customer Service Agent who is fluent and proficient in spoken and written English. In this role, you will support healthcare professionals and technical staff using our software products. This position requires excellent communication skills, attention to detail, and the ability to provide accurate, timely assistance in a professional and respectful manner. Candidates with experience supporting radiology or healthcare software in a B2B SaaS setting will be strongly preferred. Key Responsibilities Provide high-quality customer support via phone, email, and chat in fluent, professional English Troubleshoot user issues related to RIS, PACS, Dictation, or patient portal access Cr...

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and ...