6127 Ticketing Jobs - Page 19

Job Title SOC Analyst (L1) Job Description Title: SOC Analyst (L1) Location: Bangalore Shift: Rotational The SOC Level 1 Analyst is an entry-level position responsible for initial security incident triage, investigation, basic resolution, or escalation to Level 2 analysts. This role provides an excellent opportunity for individuals looking to gain foundational cybersecurity experience within a dynamic, 24/7 operational environment. Ideal candidates should have a basic understanding of cybersecurity concepts and a willingness to learn and develop their technical skills further. Key Responsibilities: Conduct initial security incident triage by analyzing alerts generated by SIEM tools (Splunk/Q...

Your Responsibilities: Respond to customer product inquiries through telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters., technical product expertise are critical to responding to daily customer-centric activities. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Document customer information and recurring technical issues to support product quality programmes and product development. Escalate requests and to the correct product team. Researching the ERP database to understand...

Role Summary: The Procure-to-Pay (PTP) Analyst will be responsible for supporting end-to-end PTP operations, including invoice processing, reporting and resolving discrepancies. The role requires accuracy, timely delivery, and collaboration with cross-functional teams to ensure smooth financial operations. Key Responsibilities: Process vendor invoices accurately and within defined timelines. Perform 2-way/3-way matching (PO, GRN Invoice) and resolve mismatches. Monitor and clear invoice exceptions by coordinating with procurement, business teams, and vendors. Handle vendor queries through email or ticketing systems and provide timely resolutions. Reconcile vendor statements and follow up on ...

Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an ac...

Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues ...

Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues ...

Ticketing for corporate & VIP clients across international & domestic sectors Provide multiple flight options, coordinate for boarding passes, insurance & visa details Issue, reissue & manage ticket refunds & changes Coordinate with hotel & visa team Required Candidate profile Any UG IATA Certification must 1+yrs exp into TICKETING with leading TOUR OPERATOR / TRAVEL AGENCY Expertise in GDS platforms like Amadeus & Sabre Strong Customer Handling & Communication skills must Perks and benefits Excellent Perks. Send CV recruiter@adonisstaff.in

Ticketing for corporate & VIP clients across international & domestic sectors Provide multiple flight options, coordinate for boarding passes, insurance & visa details Issue, reissue & manage ticket refunds & changes Coordinate with hotel & visa team Required Candidate profile Any UG IATA Certification must 10+yrs exp into TICKETING with leading TOUR OPERATOR / TRAVEL AGENCY Expertise in GDS platforms like Amadeus & Sabre Strong Customer Handling & Communication skills must Perks and benefits Excellent Perks. Send CV recruiter@adonisstaff.in

About the role: Deliver an extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities 1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options. 2) Experience in the travel industry as a travel consultant or a similar position (especially on Refunds along with Re-issuance) Mandatory knowledge of Galileo and Amadeus and should be able to perform Ticketing, refund & reissue on it. 3) Understanding and expertise in domestic and international travel requirements (LCC airlines) 4) Able to understand customer queries and advise them of s...

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configura...

Overview The ServiceNow Technical Lead is responsible for delivering end-to-end automated solutions on the ServiceNow platform, including technical implementation of core systems and applications. This role involves architecting, developing, and integrating ServiceNow solutions, ensuring alignment with ITIL processes and Agile methodologies. The ideal candidate will have deep technical expertise in ServiceNow modules, strong problem-solving skills, and the ability to manage multiple projects while providing exceptional customer service. Responsibilities Deliver end-to-end automated solutions using the ServiceNow platform, including technical implementation of core systems and applications. P...

Job Purpose and Impact The Vulnerability Management Consultant safeguards the organizations digital assets by identifying, assessing, and helping remediate vulnerabilities across the global enterprise. With limited supervision, this job maintains vulnerability management systems'' effectiveness and improves the organizations overall cybersecurity posture through close coordination with stakeholders such as IT, security engineering, and application owners. Key Accountabilities Essential Functions: Vulnerability Management Systems: Analyzes current security protocols and drafts strategies for designing, implementing, and operating vulnerability management systems. External Surface Area: Monito...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production inc...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Information and Event Management (SIEM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The SOAR/SIEM Engineer will be responsible for designing, implementing, optimizing, and maintaining security monitoring and automation capabilities across the organization. The role requir...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The IGA Consultant is responsible for designing, implementing, and supporting Identity Governance & Administration solutions across the enterprise. This role ensures secure, compliant, and efficient identity lifecycle management, access governance, and role-based access controls using leading IGA p...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Information and Event Management (SIEM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The SOAR/SIEM Engineer will be responsible for designing, implementing, optimizing, and maintaining security monitoring and automation capabilities across the organization. The role requires deep technical expertise in SIEM architecture, log onboarding, use case creation...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The IGA Consultant is responsible for designing, implementing, and supporting Identity Governance & Administration solutions across the enterprise. This role ensures secure, compliant, and efficient identity lifecycle management, access governance, and role-based access controls using leading IGA...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :IAM experience with SailPoint implementation / Operation..The IGA Consultant is responsible for designing, implementing, and supporting Identity Governance & Administration solutions across the enterprise. This role ...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Endpoint Extended Detection and Response Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :experience in cybersecurity with at least 2 years in Ransomware Analysis security.The Halcyon Ransomware Protection is responsible for managing and optimizing the Halcyon anti-ransomware platform ...

PF Detection is mandatory Job Description: Primary Skills Expertise in conducting and managing Security baseline scans, including familiarity with tools like Rapid7Nessus/Qualys etc Strong knowledge of SBC processes and standards such as CIS benchmarks Experience in reviewing and interpreting SBC results and providing actionable recommendations for Windows or Unix/Linux environments In-depth knowledge of security configurations, hardening techniques for Windows or Unix/Linux environments Ability to understand and assess group policies, permissions, patches, and security settings for windows or Unix/Linux platforms Proficiency in performing risk assessments and understanding the criticality o...

Notice Period: Immediate Employment Type: Contract Work Mode: WFO/Hybrid Job Description : Strong experience with Cornerstone LMS Administration (minimum 3yrs) ,including: o Assigning training o Creating and updating curricula o Managing sessions using advanced functionality o Adding and maintaining training history records o Ability to load, test, and troubleshoot issues with eLearning Modules (SCORM, AICC) o Strong customer service orientation and ability to support a global user base professionally and efficiently o Experience using ServiceNow or similar ticketing/workflow systems (preferred) o Familiarity with reporting and analytics tools (e.g., generating LMS reports, dashboard views) ...

We are looking for a skilled IT Support Engineer to join our team in Gurugram. The ideal candidate will have 3 years of experience and be able to work in a hybrid mode, with flexibility for remote work. Roles and Responsibility Manage the complete life-cycle of laptop/desktop/VDI environment from provisioning to decommissioning. Provide remote and deskside technical support for Windows Desktop OS and Mobile OS, File and Office365 services. End User Patch & Image Management, including installing and reinstalling Standard Images. Package and distribute software. Identify and diagnose issues using SOPs and knowledge-base for applications and infrastructure. Align with clients' Global EUC team a...

Skill:Linux Engineer Notice Period:Immediate. Employment Type: Contract Must be RedHat Certified and ITII Foundation certified Working experience Over 6 years in fats paced UNIX environment Excellent communication and articulation skill Ability to drive interaction with senior stakeholder Comfortable to work in APAC/EMEA and weekend Unix Administration and troubleshooting skills, clear concepts Of L VM, user Management & Operating system Troubleshooting on filesystem & user access related issues Deep understanding Of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge Of automation, Chef, powerbroker technologies AWS / cloud knowledge would be added advantage Experience in Remote tr...

Client is seeking experienced and administrator who is having 7+ years of experience in administration of Red Hat Linux, IBM AIX Skills and Qualifications: Bachelors degree in computer science (or equivalent major) 7-10 yrs of Admin experience in Redhat Linux, AIX Strong troubleshooting skills in Linux and AIX Scripting skills Pearl, Bash, Python. Hands on experience with Hypervisors- RHV & KVM. Performance tuning, Vendor coordination Communication Skills and ability to ask questions- General communication and analytical skills (non-technical). Job Responsibilities: Monitoring the servers proactively Creating filesystems Installing the software required on the servers Working on server patch...

JD Able to handle major incident Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations SME for 1 of 3 technologies (i.e. Routing & Switching or Network Security (Firewalls Load balancers and Proxy) or Cisco SD-WAN) Minimum CCNP Scripting skills Pearl, Bash, Python. Incident, Problem, Change Management based on Ticketing System (ServiceNow, Remedy etc.) Strong troubleshooting and communication skills Additional Linux certifications (RHCSE, RHCSA) will be considered an advantage