2005 Ticketing Jobs - Page 18

ALHIND TOURS AND TRAVELS PVT LTD TICKETING,TRAVEL CONSULTANT,ACCOUNTANT,SUPERVISOR, MANAGER Exp - Min 1 yr in the same industry Interested candidates may forward the resumes to hrdelhi@alhindonline.com Whatsapp -98111 97753 Location: Gurgaon

ALHIND TOURS AND TRAVELS PVT LTD TICKETING,TRAVEL CONSULTANT,ACCOUNTANT,SUPERVISOR, MANAGER Exp - Min 1 yr in the same industry Interested candidates may forward the resumes to hrdelhi@alhindonline.com Whatsapp -98111 97753 Location: Gurgaon

ALHIND TOURS AND TRAVELS PVT LTD TICKETING,TRAVEL CONSULTANT,ACCOUNTANT,SUPERVISOR, MANAGER Exp - Min 1 yr in the same industry Interested candidates may forward the resumes to hrdelhi@alhindonline.com Whatsapp -98111 97753 Location: Gurgaon

ALHIND TOURS AND TRAVELS PVT LTD TICKETING,TRAVEL CONSULTANT,ACCOUNTANT,SUPERVISOR, MANAGER Exp - Min 1 yr in the same industry Interested candidates may forward the resumes to hrdelhi@alhindonline.com Whatsapp -98111 97753 Location: Gurgaon

We are looking for a Senior Content Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content. The candidate will work with hotels to understand their requirements and process modifications to content for the website - their most important online marketing channel. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers. Responsibilities: Develop an in-depth understanding of all features of Simplotel s content management system and conduct training sessions for large clients to effectively leverage the use of our CMS. Respond, manage, and resolve customer queries and issues received via a ticketing system and chat. Oversee and handle the customer experience of key customers, including project management, resource assignment, and timely deliveries of projects. Drive and oversee the allocation of work assignments and timely delivery of the same. Prioritize and manage several open issues simultaneously. Manage projects / large customers and ensure that the project is delivered on time with high quality. Ensure communication with all stakeholders regarding projects. Perform quality checks on the team s tickets to improve quality. Create SOPs, manuals, and checklists, and document product knowledge in detailed steps. Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers). Required Skills: A keen eye for detail and the ability to scrutinize for quality. Excellent written and spoken English. Ability to modify (write and edit) content. Project management. Strong communication skills. Basic understanding of the hotel and travel industry. Basic technical skills to work with content management systems. Knowledge and understanding of the best SEO practices. Ability to work with customers - large and small. Ability to collaborate within a team and with cross-functional departments. Ability to manage time and hit deadlines. Any bachelor s degree (preferably Journalism & Mass Communication), with English as the first language.

Provide prompt and efficient support to end-users of Healthcare EHR applications via various communication channels, including phone, email, and web. Provide support to end users by troubleshooting, diagnosing, and resolving clinical and technical issues. Provide support to Desktop and Web-based applications. Document and track user issues using a ticketing system, ensuring accurate and detailed information for efficient problem resolution. Collaborate with internal technical teams to escalate and resolve complex issues, ensuring timely and effective solutions. Communicate with users in a clear, professional, and empathetic manner, understanding the urgency and sensitivity of healthcare-related issues. Keep users informed about the status of their reported issues and provide regular updates until resolution. Maintain up to date understanding of the Healthcare EHR application, staying informed about updates, new features, and enhancements. Create and update knowledge base articles and documentation. Must be flexible to work various shifts and open to daytime, evenings, weekends, or holidays. Maintain an excellent customer satisfaction standard. Actively participate in Company provided training and education. Align conduct with the Company s Code of Ethics and Business Conduct and support the Company s Ethics and Compliance Program Ensure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information

As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omni-channel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs. Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Qualifications 3+ years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focussed roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities: Respond, manage, and resolve customer queries and issues sent via a ticketing system Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved Develop and implement strategies that will ensure a positive experience that exceeds the hotels and its guests expectations Conduct training sessions for clients to effectively leverage the use of our products Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). Prioritise and manage several open issues simultaneously Operate & drive several projects internally Create SOPs and document knowledge in detailed steps Qualifications: BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) Excellent Problem-solving and Communication Skills Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) Ability to Sustain with Dynamic Processes and Constant Updates Ability to Provide Step-by-Step Guidance, Both Written and Verbal 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function

Job Purpose : In charge of Project Performance Targets achievement (Drivability, Emission and Vehicle Performances) defined with Project by assuring best QCT (Quality Cost Timing) convergence on PWT tuning perimeter. Detailed activities: Validate the consistency of the technical definition established by Upstream Service with QCT objectives. Collect and formalize Specifications (CDC) and technical definition elements from the relevant sectors. Transfer data to Tuning specialists. Build and validate the roadmaps by service with the Tuning and Performance teams. Manage the Tuning activities linked to its scope and provide the induced Entry Ticket to ASM Establish and manage a Tuning macro planning in line with the project schedule, the JPOM expectations and the Tuning development logic Coordinate regular meetings with Tuning Specialists and Core Competency Specialists in order to manage Performances convergence Monitor and Control progress of supplier responsibility calibrations (Turn Key) on the Tuning perimeter Be the internal Tuning contact for the scope of the projects for which he/she is responsible. By delegation of the ASM, will be able to represent its perimeter outside PWT tuning team. Write necessary documents for the Quality approach (Tuning EQM, Checklist and GRP) and Design To Quality (NCL, NRL, etc ) Define the requirements for test means (vehicle, prototype parts, spare parts) in accordance with existing standards (documents such as FI/FS with prototype divisions). Within his scope, ensure the economic management of the project in accordance with the commitments made at the beginning of the project. Animate Performances convergence based on the Calibrations convergence. Verify that internal Tuning Calibration reviews (led by core competencies department) are carried out in coherence with project development. Manage the completion of milestone files and the end-of-project file on its perimeter (with the Rest to Do in Serial Life). Ensure reporting to the hierarchy. Organize and manage Tuning validation expeditions (for extreme conditions validations such as High Altitude, Very Cold/Hot conditions) Make a reporting of his perimeter in ASM s meetings For Serial Life (post SOP timing), ensure processing of LUP QC questions on its perimeter. Job Family Research & Development Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.

Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

3+ years of experience in Microsoft Dynamics AX support. Hands-on experience in AX modules such as Finance, SCM, Manufacturing, or Retail. Good understanding of X++ coding, SQL Server, and integrations (preferred for at least one resource in the team). Experience in resolving performance issues, debugging errors, and handling AX workflows . Ability to work independently and troubleshoot functional and technical issues . Strong communication skills to interact with business and IT teams in Europe. Experience working in ITIL-based support environments (ticketing systems like ServiceNow, JIRA, etc.).

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

We are looking for a Technical Support Apprentice to work with the end-users of our software and systems to provide technical support and assistance for their software, technical problems. RESPONSIBILITIES Provide first-level technical support to internal and external users via email or ticketing systems. Log, track, and escalate issues as needed, ensuring timely resolution. Troubleshoot and resolve basic software, system, or access-related issues. Document known issues and resolutions for knowledge base enhancement. Assist with setup, installation, and configuration of applications. Coordinate with engineering or QA teams for unresolved bugs or defects. Participate in shift operations, including on-call support if required. Contribute to improving support processes and customer satisfaction. EDUCATION & REQUIREMENT - Educational Background - bachelor s degree in computer science, Information Technology, or a related field from a reputed university. Basic understanding of Linux system or any CRM system. Flexibility to work in rotational shift. Technical Aptitude Strong interest in IT applications and systems. Problem-Solving Skills Ability to analyze problems and find solutions. Communication Skills Good verbal and written communication skills. Team Player Ability to work well in a team. Attention to Detail Careful attention to detail. Adaptability Willingness to learn new technologies. DESIRED BEHAVIORS* Technically proficient knows role and has a solid familiarity with tasks and responsibilities. A bias to action a willingness to jump right in with an emphasis on producing results. Highly collaborative an affinity for solving complex problems through dialog with team members. Curiosity always seeking the why s and how s in the interest of continuous learning and the mastery of a craft. Innovation the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value. Comfortable with ambiguity can begin to explore and solve complex problems even when the problem and solution are not always well defined. Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Description: Location: Hyderabad Reporting to: Owner (Anand Gupta) Role Overview: We are looking for a mature, spiritual, and respected Senior Sales Head to guide our high-value walk-in clients. This role demands a warm, saree-clad presence who can negotiate big-ticket deals, manage challenging clients, and mentor our sales team. Key Responsibilities: Personally handle high-value and sensitive customer deals Lead all client escalations and important follow-ups Conduct weekly sales meetings and coach team members Train the sales and CRM teams in luxury client service Ensure brand values and traditional sales etiquette are upheld Support incentive plans, target setting, and team reviews Requirements: Woman, 45+ years, married, based in Hyderabad/Andhra Fluent Telugu, working Hindi & English Minimum 10 15 years of jewelry sales experience Ethical, spiritual, and traditionally rooted personality Elegant in appearance and culturally polished Strong relationship-building and mentoring skills Compensation: Attractive fixed + incentives, 4 PL, 2 SL, public holidays.

Contract - Software Engineer (Full Stack) Mumbai (12087) Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues wholl think out of the ordinary and we put them in environments where theyll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. INSERT Summary about the role / team / opportunity (ask the HM for their summary of the team) Whats the hook? What is in it for the candidate. What will I be doing? Few key bullets about the role, make it punchy! What are we looking for? Few key bullets about you, make is refreshingly human!

An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include (core activities): All the below activities are monitored and guided by documentation and by an experienced team memberto allow learning and growing Day-to-day ticket resolution as part of support provided globally through Workday and Service Now to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues Payroll: Process payroll changes, following global and local processes and compliance guidelines and maintain confidentiality of employee data MDM: Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data Share ideas on continuous improvement and get guidance on forming solutions Get to know and get familiar with the Root Cause analysis (with support and guidance) Support the preparation and production of understandable documentation ( SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required Juggle the tasks according to priority Handle client requests with agreed level of politeness and detail of response Build a relationand work effectively within a team and alsowith other teams,supporting and respecting each other Other duties as defined.. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

: As a Client Service Specialist, you would be responsible for providing troubleshooting and support to our clients in resolving their issues related to products/services, features, general usage queries etc. WHAT WILL YOU DO: Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system. Use knowledge of web-based applications and networking to troubleshoot and resolve client issues. Perform tests to isolate source of issues. Escalate issues to the Technical team when necessary. Liaise with all related teams and departments to ensure customer satisfaction and deliver the Unifocus promise. Verify technical fixes from the Technical team. Use remote desktop sharing application to assist end users and resolve issues. Provide efficient and timely support to customers across geographies. Adhere to processes defined for case logging via Salesforce or other tools as mandated. Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends. Contribute positively to company standards of NPS - customer satisfaction tracking metrics. Act as ambassador of the Unifocus brand. WHAT ARE WE LOOKING FOR: Bachelor s degree in computer science or similar 6 months to 4 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel Excellent command over written and spoken English Strong Customer Management and Problem-Solving Skills. Engaging personality and passion for customer service. Are flexible with shift timings. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program