6127 Ticketing Jobs - Page 17

Key Responsibilities: Act as the first point of contact for customers - so requires excellent verbal and written communication skills Handle support tickets and customer calls to solve queries in a timely manner Provide clear, professional, and helpful responses to customer questions Work with internal teams to resolve issues and verify information using SQL when required Maintain accurate records of customer issues, resolutions, and follow-ups Identify recurring issues and report patterns that may require process fixes Contribute to FAQs, knowledge bases, and support documents to improve customer experience Meet defined service-level targets and quality standards Mortgage Process Knowledge ...

This position will serve as a member of a highly skilled team of IT professionals located in Varian s office, chartered with the remote management and monitoring of Varian s On-Premises and Cloud-hosted Managed Service Infrastructure. The candidate will be responsible for the efficient and effective execution of all ITSM (IT Service Management) practices, including Event Management, Incident Management, Customer Requests, Change Control, Problem Management, and Continuous Improvement. Job Description: Formal studies and/or certification in the field of Information Technology 5 -10 years of experience in a Network Operations Center (NOC) environment Strong troubleshooting skills across a vari...

What will you be responsible for Leads the creation and maintenance of SOC Playbooks, SOPs and Training materials, managing shifts, onboarding, and training for SOC Engineers. Maintain, manage, and update the process for the operating model for the security monitoring capability. Experience with writing/creation of formal documentation such as reports, slide decks, and architecture diagrams Participating and creation of detailed Incident Reports and contribute to lessons learned in collaboration with the appropriate team Responsible for the development and implementation of operational processes and standards for security incident response and operational security tasks for IT System. Provid...

Key Responsibilities: Own service design, service transition, vendor management and the product lifecycle, providing clear timelines, regular status updates and proactive stakeholder communication. Coordinate cross functional incident response (engineering, ITSM, service desk, QA, infrastructure, cyber security and vendors) and lead resolution or safe workaround implementation. Maintain and improve support runbooks, knowledge articles, escalation paths and on call rotas to ensure consistent, auditable service. Operate and mature ITSM processes (incident, problem, change, release, request, configuration management) for the product; ensure SLAs/OLAs are met and CMDB/CIs are accurate. Monitor s...

Job Description: You will be expected to deliver exceptional customer relations and communication as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical challenges they may experience. Associates will be helpful, relatable, and pleasant while diagnosing and resolving their issues. Customer facing appearance with great customer service skillsSolves technical issues including repair/installation of hardware, PC s, networkingProvide technical support and maintenance of system equipment and network infrastructureTailor the customer experience for every individual all communication, instructions, and product knowledge to the level of the indi...

EbizON is looking for a Senior Quality Analyst (Manual testing) to join our Technology team in Noida office. Roles & Responsibilities: Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases, report and track issues in ticketing systems, and verify fixes Building a strong working relationship with all the teams Requirements: Atleast 2-6 years of experience Should have good communication skills Should have experience in Usability testing, UI testing and writing Test cases Should have Web application and Mobile testing experience Must have good Analytical skills (i.e should be able to we'll ...

Customer Services Consultant Mumbai, India - Customer Services department we're a game changer that optimizes supply chains of the world s leading companies with our very own smart software and services. Are you passionate about solving complex problemsDo you have the analytical mind and technical skills to get thereReady to join a place where smart solutions meet human collaboration Does this sound like youThen you could be our new Customer Services Consultant. Our offer At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself. Continuous learning : Access customized training, coaching programs, and on-the-job development opportunitie...

Experience with ticketing systems. Previous experience (or equivalent) in leadership role would be an asset. B2 English. Need to travel. Very strong IT skills and knowledge of the project. Key Responsibilities: People Management Supervise, mentor, and support local LS2 engineers. Assign tasks, monitor performance, provide regular feedback, and manage day-to-day escalations. Operational Management Ensure LS2 processes and operational standards are followe'd efficiently. Track and report team performance metrics and progress to management. Coordinate with cross-functional teams, vendors, and remote leadership to ensure smooth operations. Technical Oversight Maintain a strong understanding of L...

EbizON is looking for a Senior Quality Analyst (Manual testing) to join our Technology team in Noida office. Roles & Responsibilities: Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases, report and track issues in ticketing systems, and verify fixes Building a strong working relationship with all the teams Requirements: Atleast 2-6 years of experience Should have good communication skills Should have experience in Usability testing, UI testing and writing Test cases Should have Web application and Mobile testing experience Must have good Analytical skills (i.e should be able to we'll ...

Provide timely, accurate, and professional assistance to customers. Troubleshoot technical issues, bugs, and problems with the product or service and provide appropriate solutions. Collaborate with engineering, product, and other teams to identify and resolve product defects or gaps. Educate customers on product features, best practices, and troubleshooting steps to enhance user experience. Document and track customer inquiries and issues in a ticketing system to ensure proper resolution. Escalate complex issues to higher-level support or engineering teams as necessary. Create and maintain customer-facing knowledge base articles, FAQs, and troubleshooting guides. Provide feedback and insight...

As a Application Developer you''ll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients'' hybrid-cloud and AI journeys Your primary responsibilities include: Looking 5+ experience contact center support analyst/specialist with bachelor’s or master’s Degree. Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. Incident Response - Act as Tier 2 support, lead incident resolution, and perform root cause analysis. Automation - Aut...

Key Responsibilities DLP (Data Loss Prevention) Engineering: Serve as the primary owner and administrator for the enterprise DLP platform Trellix. This include but not limited to Health check, update, capacity & available management. Architect, deploy, and maintain DLP agents and policies across endpoints, network, and cloud (SaaS, IaaS) channels. Perform data flow analysis (DFA) and develop and fine-tune DLP policies to accurately detect and prevent the exfiltration of sensitive data (e.g., PII, PCI, PHI, Intellectual Property) while minimizing false positives. Investigate and respond to DLP alerts, leading the incident response process for potential data exfiltration events. Integrate DLP ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SCM APO Advanced Planning & Optimization Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PowerFactory Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of esse...

Product Support Representative The world of finance moves fast. At FIS, were faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, wed like to know: Are you FIS? About the team: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. What you will be doing: Handle customer inquiries and resolving support issues such as address changes, ...

Shifts (if any) 12PM to 9 PM IST - Hybrid - 3 Days The role requires the candidate to : Enhance Microsoft Dynamics Solutions: Support and occasionally lead the development and optimisation of Microsoft Dynamics Sales and Customer Service solutions. Ensure Best Practices: Implement best-in-class configuration, customisation, and development standards. Act as SME for Technical Solutions: Provide expertise in Power Automate flows, connectors, middleware solutions, and data warehouse integrations (ADF and related tools). Act as SME for Solution Integrations: Design and manage integration data flows between Microsoft Dynamics and other platforms. Support Solution Design: Provide feedback on archi...

Discipline BMC - Enablement Role Type - Analyst Relations Operations Coordinator We are looking for a Supervising Associate - Analyst Relations Operations Coordinator, who will be responsible for performing the activities mainly related to Analyst Relations (AR) operations management and partly project coordination. As part of the AR team, you will coordinate with consistent, high-quality services to key stakeholders across verticals / business segments. Your key responsibilities Issue Resolution Promptly address operational issues to maintain service excellence and optimize client satisfaction. Understand client needs and ensure that operations align with delivering value to clients. Relati...

We are hiring for the role of Front Desk office Admin Job Responsibilities: Manage front desk operations and greet visitors professionally Handle incoming calls, emails, and visitor queries Coordinate travel and ticketing requirements Maintain records and basic reports using MS Excel Support day-to-day administrative activities Key Skills: Good communication skills in English Basic MS Excel knowledge Experience in ticketing and front desk operations Qualification: Any Graduate

Requirements Key Responsibilities Collaborate with Engineering Managers, Engineering Leads, and Product Managers to understand challenges and contribute to defining the technical scope for global sports properties. Be hands-on in building and delivering end-to-end solutions for clients while adhering to best practices in coding standards. Contribute to the design and evolution of software architecture, both in-house and in collaboration with clients. Support the hiring process by participating in interviews and providing feedback to help refine and improve recruitment efforts. Advocate for developer experience and actively seek opportunities to enhance it. Foster a culture of continuous impr...

Job Description Travel Consultant 1. Job Role & Responsibilities: • Handle flight, hotel, and other travel bookings efficiently. • Manage ticket issuance, reissuance, cancellations, and refunds. • Provide real-time support for urgent ticketing needs. • Maintain records of bookings and generate reports as required. • Assist in resolving ticketing-related queries and concerns. 2. Qualifications & Experience: • Minimum of 2-5 years of experience in ticketing operations. • Proficiency in GDS systems (Amadeus, Galileo, Sabre, etc.). • Strong knowledge of airline fare rules, ticketing procedures, and refund policies. • Ability to handle high-pressure situations and multitask efficiently 3. Work Sc...

Job Title: Team Leader Remote Support Desk (Service Desk) Experience: 7+years Location: Bangalore Working Days: 5days Shifts: 24*5 (Rotational) Job Summary:- We are seeking an experienced Team Leader Remote Support Desk to lead a globally distributed Service Desk team operating in a 24*5 environment. The ideal candidate will have strong people management skills, hands-on technical expertise in Desktop/Application Support, and solid experience with ServiceNow (SNOW) , KPI/SLA management, and stakeholder governance. 24/5 support Remote Support Desk with global location handling. Rotational Shifts should be Good in Technical scope of Desktop Support Level /Application Level. Process fine Tuning...

MS Senior Engineer, Firewall Palo Alto/Checkpoint No of Positions: 2 Level: 2 Location: 1 opening in Chennai, 1 opening in Mumbai Shift Details: 5 Days/ Rotational Education Criteria: BE/B.Tech in Electrical/Electronics/CS/IT (Other Streams not considered) OR MCA. Certification: At least one Security certification PMP/ITIL Expert/CISA/CISM/CISSP OR Tool Based Certification. Diversity: Male Candidates (Rotational Shifts) Requirement Brief : We are looking for a resource with minimum 5 years experience with Palo Alto administration experience, client is not considering candidates with ticketing/operations experience. Strong knowledge and Minimum 5 years Hands on Experience in 3 or more areas o...

Job Title: Team Leader Remote Support Desk (Service Desk) Experience: 7 -10 Years Location: Bangalore (Remote/Hybrid as per business needs) Working Days: Monday - Friday Shifts: 24*5 (Rotational) Job Summary:- We are seeking an experienced Team Leader Remote Support Desk to lead a globally distributed Service Desk team operating in a 24*5 environment. The ideal candidate will have strong people management skills, hands-on technical expertise in Desktop/Application Support, and solid experience with ServiceNow (SNOW) , KPI/SLA management, and stakeholder governance.

We are looking for a highly skilled and experienced Office 365 Support Executive to join our team. The ideal candidate will have a strong background in Microsoft Office 365 and excellent technical skills. Roles and Responsibility Provide technical support and troubleshooting for Office 365 applications, including Outlook, Exchange, and SharePoint. Manage and resolve complex technical issues related to Office 365 services. Collaborate with other teams to ensure seamless integration of Office 365 with existing systems. Develop and maintain documentation of technical procedures and solutions. Stay up-to-date with the latest features and updates of Office 365 products. Train and guide end-users ...

ABOUT EVERNORTH: Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don t, won t or can t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Software Engineering Senior Analyst Positi...