6127 Ticketing Jobs - Page 16

We are currently looking to onboard a contractor for our team to support Windows Infrastructure operations. The role is for a Windows Administrator with a maximum of 6 years of relevant experience and minimum 4 years . The candidate should have a strong foundation in Windows Server management, patching, Active Directory, and basic troubleshooting skills. Key Requirements: Up to 3 years of experience in Windows Server administration (2016/2019/2022) Basic understanding of Active Directory, DNS, DHCP, and Group Policy Experience with patching tools like WSUS/SCCM Familiarity with ticketing systems and ITIL processes Good communication and collaboration skills Additional Details: Location(prefe...

Network Engineer 5 to 7 Years Role Responsibilities & Key Accountabilities: - Supports the technology lifecycle through the design, build and maintenance of systems, software and applications to ensure the highest quality outcomes across the domains - Makes technical design and amendment decisions and independently manages the workload - Translates business requirements into technical requirements and infrastructure and network capacity needs by efficiently sourcing data and undertaking appropriate analyses - Ensures relevant reporting documentation is completed and follows internal and external standards - Schedules and coordinates capacity / network upgrades, liaising with other areas of t...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. you'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. you'll collaborate with pe...

We are looking for a Solution Architect to join Netomi s Agentic Delivery team and lead the technical success of complex enterprise deployments involving AI-driven automation and virtual agents. This is a highly customer-facing role responsible for solution architecture, integrations, security, and infrastructure discussions, with a strong focus on ensuring successful customer onboarding and production readiness . Responsibilities Lead deep solution and architecture discussions with enterprise customers. Translate business and operational requirements into scalable, secure technical architectures . Own technical success during the early delivery lifecycle (0-90 days) . Act as the primary tec...

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process Process: International Voice Process Experience : Freshers to 4 years (All are welcome to apply!) Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required) Work Schedule: Training Period: 6 days/week Post-Training: 5 days/week (Rotational two off) Education: Undergraduates are also eligible Requirements: Excellent communication skills (Fluency in English). Basic knowledge of computer hardware and troubleshooting. Strong customer focus and problem-solving ability. Immediate joiners only. No leaves allowe'd during training. ...

Handle escalated issues from L1 support, perform root cause analysis, and resolve recurring or complex problems. Ensure timely resolution of incidents while adhering to Service Level Agreements (SLAs). Document troubleshooting steps and resolutions. Use monitoring tools to track the health, availability performance of microservices and identify bottlenecks or failures. Troubleshoot issues across multiple services and environments. Work closely with development, DevOps QA to address issues and improve application performance. Lead the severity calls ensuring effective communication and incident resolution. Provide mentorship to the L1 support team, facilitating knowledge transfer and promotin...

Primary Skill set - ASCP SME with experience in planning and GOP Configuration ASCP Plan exception management Planning collections and plan generation Recommendation review and planned order releases Global Order promising Forecast Load and management Experience ins ticket resolution managing incidents AMS Support experience Experience in directly working with business and client IT SME Experience/Exposure to Demantra Good Communication Skills

What you ll do: Documenting incidents, runbooks, and incident response report Writing postmortem report Ensure proper logging, monitoring and alerting Change management and maintain an Incident management system. Drive root cause analysis exercise for issues Adopting Site Reliability Engineering practices in the group Tailoring processes to manage time-sensitive issues and bring them to appropriate closure. Owning end-to-end availability and performance of mission-critical services and building Automation to prevent the recurrence of the problem. Key Responsibilities: Works with cross-product teams to ensure the high availability of the system. Experience in at least one of the following lan...

As a Application Developer you''ll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients'' hybrid-cloud and AI journeys Your primary responsibilities include: Looking 5+ experience contact center support analyst/specialist with bachelors or masters Degree. Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. Incident Response - Act as Tier 2 support, lead incident resolution, and perform root cause analysis. Automation - Autom...

HIRING FOR US & UK CAPTIVE UNIT(TRAVEL VOICE) NEED MINIMUM 1 YEAR EXPERIENCE WITHIN TRAVEL PROCESS EXCELLENT COMMUNICATION SKILLS REQ. LOC-GURUGRAM SALARY -4.8LPA 8.8K FIXED VARIABLES(ATTENDENCE + NIGHT SHIFT ALLOWANCES) CONTACT-9667818245(NEERAJ) Required Candidate profile NEED EXCELLENT CANDIDATES WITH HANDS ON EXPERIENCE WITHIN INTERNATIONAL TRAVEL PROCESS MINIMUM 1 YEAR EXPERIENCE REQUIRED UG/GRAD BOTH ARE ELIGIBLE Perks and benefits UNLIMITED PERFORMANCE BASIS INCENTIVE BOTH WAY CAB

Scope of Position- Customer Retention Associate (CRA) is a Loan Officer responsible for recovery of NPA cases. CRA supports the Loan Officers and the branch to help regularize retain 90 NPA members for fresh disbursements. Roles and Responsibilities- Support for LOs the branch to help regularize retain 90 NPA members for fresh disbursements. Assist in clearing overdue (OD) amounts. Regular follow up with OD Customers to clear their dues. Collections: Ensure timely collection of monthly EMI s from the clients deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high-level customer satisfaction. Learn and develop effective sales...

You Will: Conduct the technical operations for our clients in the MENA region for the following fields: Coordination of all technical issues with regards to online campaign launching and running process; Technical integration between internal campaign emission system (RTB House) and client s e-commerce platform; Work closely with account managers, sales teams, and HQ technical support to maintain high service standards; Monitor campaign pacing, delivery, and key performance metrics daily, and more frequently as needed; Handle requests via the ticketing system (e.g., Jira) promptly, in line with SLA timelines; Contribute to process improvements, internal knowledge sharing, and the development...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Purpose The primary purpose of the position will be to support BNL CTO Office OD and Monitoring teams in their CHANGE activities, primarily: Evolution of MDM, ADDM, SNOW Responsibilities Direct Responsibilities Ensuring smooth and efficient transition of IT projects during the operational phase Collaborating with cross-functional teams to identify and resolve potential issues during the transition process Continuously improving transition and methodologies to optimize efficiency and effectiveness Coordinate closely with Rome IT Application Production Teams working on IT Obsolescence program and all other BNL BNP Paribas IT teams Proven ability to manage multiple projects simultaneou...

Position Purpose IT Hub Bangalore from BNP Paribas Corporate and Institutional Banking (CIB) is designed to provide centralized IT services to CIB businesses globally, with a focus on innovation, agility, and efficiency. The scope is worldwide with teams located in main regions (Asia, India, Europe, Americas) and it covers the production maintenance of the platforms as well. You will be part of a dynamic team of IT professionals and will have the opportunity to work on cutting-edge technologies and projects. Responsibilities 1. Axway Transfer CFT Administration, Installation and Upgrade (Both standalone and cluster environments). 2. Axway Transfer CFT configuration: a. New partner and IDF cr...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. The requested position is developer-analyst in an open environment, which requires knowledge of the mainframe, TSO, JCL, OPC environment. Responsibilities Direct Responsibilities For a predefined applications scope take care of: Design Implementation (coding / parametrization, unit test, assembly test, integration test, system test, support during functional/acceptance test) Roll-out support Documentation Continuous Improvement Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills...

JOB DESCRIPTION Location : Noida, India Ready to work in rotational Night Shift Position type : Full-time Infogain is seeking a POS 2 Support Specialist (L2) to join our Shared Support Practice located in our Infogain US Location (Austin) Position Description : The Support Specialist will be providing 2nd level phone support for several retail store locations. This position will be troubleshooting application and hardware problems, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service. Responsibilities : Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someo...

Power BI Support & Development Analysts . Role: Power BI Support & Development Analyst Work Schedule: India business hours Remote Experience 7 to 10 yrs relevant Job Title Power BI Support & Development Analyst Role Overview We are seeking a Power BI Support & Development Analyst to join a global managed services team supporting enterprise analytics and reporting environment. This role combines operational support, incident resolution, and ongoing development of Power BI reports and dashboards. The position operates within a follow-the-sun delivery model , providing Tier 13 support, proactive maintenance, and continuous enhancements to ensure stability, performance, and evolution of the Powe...

Key Responsibilities 1. Monitor network dashboards and alerting consoles 24x7 2. Acknowledge alerts within defined SLA timeframes (5-15 minutes) 3. Create incident tickets with proper categorization, prioritization, and documentation 4. Execute basic runbooks for common issues (device reboots, service restarts) 5. Escalate unresolved issues to Tier 2 within defined timeframes 6. Communicate with clients via email/phone for incident updates 7. Perform shift handovers with complete documentation 8. Maintain accurate records in ticketing system 9. Generate daily/weekly operational reports

• Minimum Experience: 5 to 10+ years of experience in corporate travel management • Proficiency in Sabre/Galileo GDS • Strong knowledge,visa restrictions & regulatory changes. . Implant Experience, International Ticketing agent,Flexible for Shifts

TECHNICAL MANAGER Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and ...

Urgent Requirement Travel Sales Consultant US/Uk Process Skills: Meta ,Ppc calls, Holiday Packages, Outbound calls,Flight Sales, Gds, Amadeus Salary :7lpa(depending on last drawn) Night Shift contact :9060745209 email : monamsingh782@gmail.com

Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide exceptional customer service through various channels. Collaborate with other teams to ensure seamless operations and high-quality service. Develop and implement process improvements to increase efficiency and productivity. Maintain accurate records of customer interactions and transactions. Identify and escalate complex issues to senior agents or supervisors when necessary. Job Requirements Minimum 2 years of experience in a related field, preferably in talent management or recruitment. Strong knowledge of ticketing systems and LCC regulations. Excellent communication, interpersonal, and ...

Key Activities and Responsibilities IT Service Management Process Excellence & Continuous Improvement: Maintain and improve IT governance frameworks (ITIL, COBIT). Optimize key processes Incident, Problem, Change, Service Level, Knowledge Management using Lean-Agile principles and data-driven insights. Own IT-for-IT tools (ticketing, dashboards) to embed best practices and enable visibility. IT Service Quality Assurance & Governance : Monitor SLA performance, report service quality, and drive compliance with GDPR, EU AI Act, and internal policies. Ensure audit readiness, manage evidence, and lead risk remediation. Deliver compliance reports and improvement recommendations to leadership. Vend...

We Are Hiring! - LCC Flight Ticketing Executives We are looking for enthusiastic and experienced professionals to join our LCC (Low-Cost Carrier) Flight Ticketing Team . If you have a strong background in airline ticketing, a keen eye for detail, and a passion for delivering excellent customer service, we would love to hear from you! Key Responsibilities: Handle end-to-end domestic and international flight ticketing for LCC airlines. Process bookings, reissuances, cancellations, and refunds as per airline guidelines. Coordinate with airline support teams for query resolution. Manage PNRs, fare rules, baggage details, and schedule changes efficiently. Ensure accurate and timely communication ...