2005 Ticketing Jobs - Page 16

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Senior Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within Information Technology focusing on Power Automate and UiPath involves managing and resolving complex issues related to automated processes. The role involves designing, developing, and maintaining efficient RPA solutions while collaborating with stakeholders and ensuring adherence to best practices. Configure and maintain sophisticated Power Automate flows and UiPath bots to integrate with diverse systems. Ensure seamless integration and interoperability between automated solutions and existing IT infrastructure. Troubleshoot and resolve technical issues related to automation workflows and integrations. Design and develop new automation solutions or enhance existing ones. Monitor the performance of automated processes and identify areas for improvement. Create and maintain technical documentation for RPA solutions. Collaborate with business users, developers, and IT teams to understand requirements and ensure smooth operation. Provide training and support to endusers on utilizing RPA solutions and troubleshooting basic issues. Ensure quality by supporting coding and architectural standards and thorough unit testing Mandatory skill sets Strong technical skills in UiPath and Power Automate. Deep understanding of both platforms, including their respective features, components, and development environments. Understanding of cloud services and platformasaservice (PaaS) offerings. Familiarity with ticketing systems and support tools Preferred skill sets Relevant Certification from UiPath and Microsoft on Power Automate Years of experience required 6+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Platform as a Service (PaaS) Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more} Travel Requirements Government Clearance Required?

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Senior Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within Information Technology as a Support Manager at Tech Hub involves providing firstline technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting and resolving technical problems. Handle initial user inquiries and troubleshoot basic issues. Diagnose and fix problems within the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS). Respond to and manage support tickets and customer queries in a timely and professional manner. Resolve issues like login problems, password resets, and simple data recovery. Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds. Identify and escalate complex issues to higherlevel support teams. Document issues and resolutions, maintaining an accurate log of activities for reference. Maintain a knowledge base of common issues and solutions. Assist in testing new features and updates to the platform to ensure quality and performance. Contribute to the creation and updating of support documentation and FAQs. Monitor app performance and report any issues. Mandatory skill sets Understanding of cloud services and platformasaservice (PaaS) offerings. Deep knowledge of SQL server script and query writing, Stored Procedure, and SSRS. Knowledge on .NET Core, Angular, C#, ASP.NET, MVC, API, and building scalable microservicesbased applications. Strong analytical and query debugging skills. Familiarity with ticketing systems and support tools Preferred skill sets Expertise in designing secure and highperforming solutions with cloudnative (Azure Dev Ops) approaches. Microsoft certification in .NET. Years of experience required 6+ years and above. Education qualification Any UG/PG Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Angular Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more} Travel Requirements Government Clearance Required?

WNS (Holdings) Limited (NYSEWNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. . Job description: Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Microsoft Office application skills, including Outlook, and Excel Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDS’s Excellent fluency in English - Proficiency & Comprehension (spoken and written) Qualifications Graduates/Under Graduates

working knowledge on Farefiling/ PRA/ CRA/ GDS/ Amadeus/Galileo platform will be an added advantage. Experience in booking reservations, cancellation of reservations, fare calculations will be added advantage. Candidate with IATA course/certification will be preferred. Candidate should be able to maintain the highest level of quality and achieving team targets as per the process specifications. IATA Fresher’s can apply. Experience in travel background of minimum 1 years will be added advantage Candidate should be comfortable with rotational shift including night shifts Walk in for an interview between Monday to Friday at 12.00 pm to 4.00 pm at WNS,Gate no 2,Plant 5, Vikhroli west Qualifications Any Graduate and Under Graduate Additional Information Night Shifts/Rotational Shifts

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process. Responsibilities: Develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Monitor, review, and report SLA and KPI performance in alignment with defined frequency and governance protocols. Design and deploy standardized formats and frequencies for service monitoring dashboards, ensuring consistency and clarity in reporting. Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries, meeting the specific requirements of delivery teams and stakeholders. Collaborate with HR Operations to maintain and update the reporting requirement list, ensuring alignment with evolving business needs. Introduce and automate employee experience dashboards, incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends. Analyze service delivery metrics to identify trends, gaps, and areas for continuous improvement, particularly during BAU and hypercare phases of country transformations. Drive the initiation and integration of new reporting capabilities for countries, CoEs, and domains such as Payroll, HRM, APAC, EMEA, and the US, based on delivery needs. Define and implement Workday and call metrics, integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g., Q4 2025). Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking. Provide comprehensive reporting support to the HR Operations & HR Operations Support teams, including QA, and continuous improvement tracking. Leverage Service Management expertise in areas such as Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Change Management, and Smart-Reporting related to service monitoring and reporting. Deploy and maintain interactive Tableau dashboards for HR data visualization, including enhancements to support QA, call metrics, and employee experience analytics. Demonstrate strong capabilities in reporting design, creation, configuration, and automation, driving efficiency and value-focused outcomes. Champion a data-driven, agile, and innovative approach to reporting, with a focus on automation, value creation, and proactive problem prevention. Demonstrate advanced Excel skills, including proficiency in macros and automation, to support reporting needs. Configure and customize reports by assigning pre-delivered fields, defining scope, reporting levels, frequency, and user access in a ticketing tool. Requirements: Must Have: Person should be able to configure and create reports we want to generate by assigning pre-delivered reporting fields, and specifying their structure, scope, user authorization, periodicity, reporting levels, and so on. Experience of report configuration in a ticketing and reporting tool. Must Have: Person should have strong advanced excel skills and advanced excel skills (macro/ excel automation knowledge). Above mentioned 2 requirements are non-negotiable and must have, apply only if you are good as selection will include an excel and knowledge testing. Degree with focus on Human Resources or Business Administration Minimum 7-8 years experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment. Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting. Experience with and a strong interest in HR ticketing and other data reporting / analytics tools Proficiency with Workday, ServiceNow or other cloud-based HR solutions Fluency in English reading and speaking is a must, other language. knowledge would be added advantage Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned. Ability to work effectively with multicultural and virtual teams. Strong problem-solving and critical-thinking skills. Excellent communication, collaboration, and influencing skills. Driven by values of data accuracy, agility, automation, and innovation. Project and change management skills; being able to manage improvement initiatives independently under minimum guidance.

The Baan/LN Technical Support Associate is primarily responsible for the technical aspects of supporting Clients ERP AMS Baan and LN customers. Responsibilities Provide support to Client AMS customers for technical areas of Baan and LN, including (but not limited to): user management, job management, custom Baan/LN report development, integrations management, EDI management, Bridgelogix/Infor Warehouse Mobility/Factory Track administration Create and maintain AMS playbooks (focus on Technical) On call rotation availability Assist to setup monitoring on all supported applications and interfaces Assist with testing/setup of Clients Baan and LN environments (including Cloudsuite environments) Crosstrain and mentor other team members on position responsibilities Manage ticketing and ticketing queues Manage resolution of Tier 3 escalations Communicate effectively and proactively with client stakeholders and users Job Requirements: Windows and *nix operating system experience, including scripting SQL Server and Oracle database system administration experience General SQL querying experience Familiarity with system monitoring tools and techniques Baan/LN user management experience Baan/LN job management experience Baan/LN 3GL/4GL development experience StreamServe experience desired Infor Operating Service (ION) experience desired EDI Experience Bridgelogix administration experience Knowledge of Baan/LN general functionality Desire and ability to learn quickly, take professional risks, and operate in a fast-paced innovative environment Solid written and verbal communication skills Demonstrated orientation to the details

- Salary Upto 34,000 in hand + incentives - 6 months GDS Amadeus experience is mandatory - Excellent communication - 5 Days working - Rotational shifts and week-offs - Both side Transport - Gurgaon Call or whatsapp Imaad @ 91036 13849

Roles and Responsibilities Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Proactive alerting and notifying stake holders during critical incidents and escalations. Contributing towards ensuring IT uptime, and documentation. Validating for desired performance and health status of all monitoring tools deployed in NOC Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution Notifying incidents events using appropriate communication channels Provide appropriate inputs to stake holders during Major incidents Participate in all review forums to enhance process and procedure involving NOC operations Technical Skills Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc. Knowledge in routing, switching and TCP/IP troubleshooting techniques. Basic knowledge of the OSI model, diagnostic skills. Knowledge of Linux , Windows, command line and system diagnostics Total Experience Expected: 01-02 years

Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | No Cabs | 4/5 Days working Immediate joiners Only | 1Yr Contract ODD HOURS CAB FACILITY Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Call Deepanshi 8920254429 deepanshi.imaginators@gmail.com

Overview Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage. Taking reservations from passengers who call in. Assisting passengers with luggage check-ins at the ticket counter. Before applying for this position you need to submit your online resume . Click the button below to continue.

Only Females can apply. She should be Graduate with good command on English.She should have knowledge of Travel Trade, Ticketing and Tours etc. Salary: 10000/- Per Month.

Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | No Cabs | 4/5 Days working Immediate joiners Only | 1Yr Contract ODD HOURS CAB FACILITY Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Call Vikas 8527840989 vikasimaginators@gmail.com

Life on the team Its an exciting opportunity for Associate Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Provide first-level technical support for desktops, laptops, printers, and other peripherals. Ensure to keep the agreed KPIs (SLA/ OLA) Install, configure, and troubleshoot Windows operating systems and basic software applications (MS Office, browsers, antivirus, etc.) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assisting with escalations in line with company processes to ensure customer demands are met Coordinate with higher-level support or vendors when necessary. Maintain asset inventory in the client tool and documentation. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customer’s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. What you’ll need Below 3 years of experience is required for Associate Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. SLA and OLA orientated and can prioritize on urgency and requirements Working knowledge of Windows, Office O365 Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Demonstrates an organized approach to work. Good communication skills Independent, result-oriented and structured work under pressure

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job Description Great Opportunity to work with Leading Company Ienergizer for Airlines Process. Roles and Responsibilities: Customer Service Voice Process Attend customers queries Eligibility: Graduate in any stream Good in Communication Skills Comfortable with 24/7 Rotational Shifts NO Transport Salary from 26K Take Home Per Month, Excellent communication skills are Mandatory. 5 days work in a week. Rostered Week Off Job Location: - Gurugram Walk-in interviews at Ienergizer Plot 512-513, Udyog Vihar Phase 3, Sector 19, Gurgaon 14-July-25 to 24-July-25 Time - 10 A.M to 4 P.M Call SUSHIL HR 9958785988

#Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For International Technical Support Voice / Service Desk with Leading IT Company. Job Locations : Hyderabad / Banglore & Pune Salary :-- Rs 4 LPA - for 1+ year of experience --- Rs 6 LPA- for 2+ years of experience -- for Bangalore & Hyderabad Language: Proficient English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Education : Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Mandatory Language Skill: Prior Technical support experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad location. Schedule your interview kindly call or drop your resume on the given numbers WHATS APP -- INT FOR SD / MS -- AND NAME OF THE CITY AND ALSO SHARE OVER WHATS APP ALONG RESUME NO OF YEARS OF EXP -- DOMESTIC / INTERNATIONAL -- LAST SALARY -- EXPECTED SALARY - CURRENT CITY -- HR DIVYA 9821182650 HR AREESHA -- 9628373763 HR LAIBA -- 9654201996 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 HR SIYA 7565006262 #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Job Title: Specialized Support Lead Job Location: Hyderabad About the job Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. Ready to push the limits of what s possibleJoin Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Specialized Support Lead within our People Tech Solutions Team. We are looking for an experienced Specialized Support Lead to oversee and manage Level 2 technical support operations but also workday mass load, etc. This role ensures timely resolution of complex issues, collaborates with cross-functional teams, and drives service excellence. The ideal candidate has strong troubleshooting skills, leadership experience, and a commitment to improving support processes. Main responsibilities: Incident Management & Troubleshooting : Handle escalated technical issues that require in-depth analysis and resolution. Work closely with L1 support teams to ensure seamless issue escalation and resolution. Investigate recurring problems and implement permanent solutions. Team Leadership & Mentoring: Lead and mentor the support team to enhance their technical expertise. Conduct training sessions to improve troubleshooting skills and knowledge sharing. Ensure adherence to SLAs (Service Level Agreements) and performance metrics. Collaboration & Stakeholder Engagement: Coordinate with development, infrastructure, and business teams for complex issue resolution. Provide technical guidance to L1 teams and ensure smooth handover to L3 when necessary. Communicate issue updates and resolutions to stakeholders clearly and effectively. Process Improvement & Automation: Identify areas for process improvement in support workflows. Recommend and implement automation tools to enhance efficiency. Maintain documentation of known issues, solutions, and best practices. Monitoring & Reporting: Track and analyze incident trends to prevent future occurrences. Generate reports on support team performance and key operational metrics. Ensure compliance with ITIL best practices and company policies. About you Bachelors degree in computer science , Information Technology , or a related field. 5+ years of experience in IT support, service desk, or technical troubleshooting , with at least 2 years in a leadership role. Strong expertise in Workday, Learning and other HRS connected global tools such as work human, skyhive etc. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy) and ticketing systems. Knowledge of ITIL framework and best practices for IT service management. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced environment and manage multiple priorities effectively. Why choose us Join our innovative team where collaboration is at the heart of everything we do. Youll work closely with talented professionals, tackling complex issues and finding creative solutions together. Our supportive environment ensures that your ideas are heard and valued, fostering a culture of teamwork and mutual respect. We prioritize continuous learning and growth, offering opportunities for professional development and career advancement. Our comprehensive benefits package, including health insurance, retirement plans, and flexible work arrangements, supports your well-being both at work and at home. Be part of a team that values excellence, innovation, and collaboration. Together, well achieve great things and make a real impact. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Candidates should strictly have 8 + years of experience in AWS DevOps. ECMS# * 532612 Number of openings 2 Job Title* Senior DevOps Engineer-AWS Work Location (with ZIP code for US) Preferred Location Chennai and Pune only Vendor Rate* 11500 INR/day Contract duration (in months)* 6 months Job Description Job Description: SRE ,AWS ,Kubernetes, Expertise in Ansible and Terraform. Candidates should have 8 + years of experience in AWS DevOps in CI/CD, SRE, Monitor infrastructure, and suggested cloud platform i.e AWS and tools like Gitlab ,Jenkins, Terraform, Docker/Kubernetes, Python/shell scripting. Experience with Istio and Python, Service Mesh would be a significant advantage Coding infrastructure automation across the pipeline. As the solution scales, ensure reliability through designing, building, and maintaining the core infrastructure. Support and maintain existing lab infrastructure leveraging defined ticketing and resource scheduling processes. Participates in evaluation of new and existing server infrastructure capabilities and features, to ensure requirements are met for both existing applications and new product services. Jenkins and spinning up EC2 instances. Client environment includes a complex tool stack, starting from Helm and Kubernetes (both Kops and EKS) to shared pipelines Candidates whose recent roles involve working extensively with technologies like Helm, GitLab, and Kubernetes, with AWS as their primary cloud platform. experience with Istio and Python would be a significant advantage. Experience: Candidates should have 8 + years of experience in AWS DevOps. AWS Expertise: Proficient in core AWS services (EC2, S3, RDS, VPC, Route 53, CloudFront, and IAM) , Pipeline automation like Gitlab CICD, Helm charts. DevOps Practices: Strong understanding of DevOps principles and CI/CD pipelines. Automation: Experience with automation frameworks and scripting languages (Python, Terraform, etc.). Tools: Familiarity with tools like Gitlab, Jenkins, Ansible, Docker, Kubernetes, etc, Istio , Service Mesh. Experience 8 + years of experience in AWS DevOps. ",

Associate- Talent Acquisition Operations Back to job search results Tesco India Bengaluru, Karnataka, India Full-Time Apply by 13-Jul-2025 About the role We are seeking a detail-oriented and customer-focused Associate to join our Query Management Team. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn, and is committed to providing timely, accurate, and high-quality support to internal stakeholders. You will be responsible for resolving queries efficiently while meeting key What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for We are seeking a detail-oriented and customer-focused Associate to join our Query Management Team. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn, and is committed to providing timely, accurate, and high-quality support to internal stakeholders. You will be responsible for resolving queries efficiently while meeting key You will need Ticketing System Proficiency Experience in coordinating with multiple stake holders Query Categorization & Prioritization Experience in delivery of change projects First-Time Resolution (FTR) Experience working with Legal & Information security, Customer service orientation compliance teams preferred Proficient in Microsoft Office Excellent verbal and written communication in English Quality Assurance Analysis and Problem Solving Eye for detail About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

Position: IT Desktop Support Engineer Location: 5 days/week On-Site in 55 Water St NYC Long term contract Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS/Peripherals troubleshooting. Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support Break fix & Service Requests Desktop/ Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV/endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. ",

FIS Quantum/Echos Production Support Service Engineer Position Overview: We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations. Key Responsibilities: Financial Systems Support Provide end-to-end support for FIS Quantum and Echos treasury management systems Maintain static data within the Quantum environment to ensure system integrity Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers Identify and resolve interface issues with bank statements and cashflows Configure, troubleshoot, and fix Cash Xplorer functionality Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement Learn internal systems to provide comprehensive end-to-end support to users Receive, analyze, and prioritize related support tickets Provide timely solutions to users Document resolution steps and knowledge base articles Support system upgrades and patches Monitor system performances and recommend improvements Technical Operations Apply strong Oracle/SQL Server database expertise to maintain system performance Author and optimize SQL queries for data extraction and reporting Apply working knowledge of the Quantum data model to troubleshoot complex issues Work with Golden Gate and Datapipelines technologies for data integration Support integration points between FIS systems and Oracle Fusion AGIS/GL modules Utilize FIS ticketing system to manage and track support requests Governance & Compliance Maintain SOPs, process documentation, and impact assessments for system updates Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity Ensure financial data accuracy, SOX compliance, and internal control adherence Participate in change management processes to minimize operational disruptions Required Qualifications 5+ years experience with FIS Quantum and Echos treasury management systems Hands-on experience in static data maintenance within financial applications Proficiency in Oracle/SQL Server database concepts and SQL query authoring Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement Familiarity with bank statement and cashflow interfaces Experience with Cash Xplorer configuration and troubleshooting Working knowledge of Golden Gate and Datapipelines technologies Understanding of SOX compliance requirements for financial systems Experience with FIS support tools including the FIS ticketing system This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users.

Oracle Inventory: Service Engineer We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities: Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient Accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills.