2005 Ticketing Jobs - Page 15

Position Overview We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations. Key Responsibilities: Financial Systems Support Provide end-to-end support for FIS Quantum and Echos treasury management systems Maintain static data within the Quantum environment to ensure system integrity Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers Identify and resolve interface issues with bank statements and cashflows Configure, troubleshoot, and fix Cash Xplorer functionality Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement Learn internal systems to provide comprehensive end-to-end support to users Receive, analyze, and prioritize related support tickets Provide timely solutions to users Document resolution steps and knowledge base articles Support system upgrades and patches Monitor system performances and recommend improvements Technical Operations Apply strong Oracle/SQL Server database expertise to maintain system performance Author and optimize SQL queries for data extraction and reporting Apply working knowledge of the Quantum data model to troubleshoot complex issues Work with Golden Gate and Datapipelines technologies for data integration Support integration points between FIS systems and Oracle Fusion AGIS/GL modules Utilize FIS ticketing system to manage and track support requests Governance & Compliance Maintain SOPs, process documentation, and impact assessments for system updates Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity Ensure financial data accuracy, SOX compliance, and internal control adherence Participate in change management processes to minimize operational disruptions Required Qualifications 5+ years experience with FIS Quantum and Echos treasury management systems Hands-on experience in static data maintenance within financial applications Proficiency in Oracle/SQL Server database concepts and SQL query authoring Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement Familiarity with bank statement and cashflow interfaces Experience with Cash Xplorer configuration and troubleshooting Working knowledge of Golden Gate and Datapipelines technologies Understanding of SOX compliance requirements for financial systems Experience with FIS support tools including the FIS ticketing system This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users

Job Description: Job Profile/Key Responsibilities Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combination of education and experience ( Not hiring for undergraduate or from BTECH\IT background studies). Candidates must possess good communication skill Open to work in Night Shift PC literacy, basic knowledge of MS office and e-mail skills Desirable Skills: 1-2 year of business process outsourcing experience Well organized, flexible, disciplined, and independent Ability to work in a team environment Knowledge in insurance industry will be an added advantage especially in Claims processing for Life Insurance policies. Good analytical skills At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Job Profile/Key Responsibilities Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combination of education and experience ( Not hiring for undergraduate or from BTECH\IT background studies). Candidates must possess good communication skill Open to work in Night Shift PC literacy, basic knowledge of MS office and e-mail skills Desirable Skills: 1-2 year of business process outsourcing experience Well organized, flexible, disciplined, and independent Ability to work in a team environment Knowledge in insurance industry will be an added advantage especially in Claims processing for Life Insurance policies. Good analytical skills At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities: Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient Accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills

We are looking to hire Bangalore-based candidates only. What is the role Your role will be to support Xoxoday customers with technical queries about Xoxoday products. Key Responsibilities Close customer tickets and respond to customer queries via email or chats. Ensure SLA and CSAT. Constantly upgrade your skills on the Xoxoday products and features. Technical and debugging knowledge of issues. What are we looking for An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players. 1-3 years of experience in customer service role handling technical queries. Eye for detail and ability to comprehend the issue. Ability to work with data, and generate and analyze reports. Excellent oral and written communication and people interaction skills. Work independently and own the raised matter till closure. Comfortable working with technology applications. Hands-on experience with ticketing software like Freshdesk. Comfortable working with flexible shifts Work experience in SAAS companies is an added advantage Whom will you work with You will closely work with the Customer Success team and report to the CS Manager.

Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. Consumer Credit Analytics Global Product team is executing on exciting consumer capability initiative delivering against Product roadmap to drive customer value and business impact. This role is for a Senior Analyst who will work across Product. Client Services & Delivery, Data & Engineering and the broader O&T teams to help drive product execution at scale while addressing client pain areas and seamless delivery. This role will report into Vice President of Product Management (Consumer Credit Risk). Key Responsibilities: Participate in bringing solutions to market through Mastercard Studio process through desirability, feasibility, and viability paradigm Own client feedback and issues related to Mastercard s Consumer Credit Risk Analytics (CCA) products Manage inbound inquiries through various channels (email, phone, support ticketing system) and ensure timely and accurate responses. Understand the core features, benefits, and data flows of each CCA product to address customer questions effectively. Collaborate with internal teams (Product, Engineering, Data Science, Central Customer Service Account Management) to escalate and resolve more complex issues. Document and track client issues using Mastercards customer support tools; provide feedback to internal teams on recurring questions or pain points. Support client onboarding and product training by answering how-to questions and reinforcing best practices. Identify and suggest opportunities for process improvements and automation in the customer support workflow Interface with Regional Product & SBL to test concepts and monitor issuer pilots Operationalize for CCA requisite processes relating to market scan assessment and guidance Qualifications: Basic understanding of credit risk concepts and data products. Experience supporting B2B clients, particularly in the banking or fintech sector. Comfort working with cross-functional global teams across time zones. bachelors degree in Business, Finance, Analytics, or a related field. 3+ years of experience in customer support, preferably in a data or analytics product environment. Strong verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner. Demonstrated problem-solving skills and a proactive mindset. Experience with ticketing systems (eg, Salesforce, Zendesk, Jira) is a plus. Familiarity with credit risk, financial services, or data analytics products is highly desirable. Corporate Security Responsibility Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard s guidelines

Handle travel-related service requests through inbound/outbound voice communication. Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service.

Overview The role has a main objective to enable, maintain and manage resolution of issues relating to Catalogs and category cards. Purpose Content Management is the enablement of content on Ariba On Demand Recommend catalog, contract and category cards improvements and manage accuracy, changes and deletions Manage and cleanse catalog, contract and category card content to ensure and validate timely change updates and item and pricing accuracy, and work with vendors accordingly to ensure same This role is accountable for contribution of team in terms of delivery to deadlines, quality standards, propose improvements and internal control Responsibilities Catalogues Analyze item list with catalogue data provided to generate new catalogues Act as point person for supplier on technical catalogue related queries Provide guidance to procurement managers / buyers on catalogue strategies Analyze transaction list with reporting analyist to generate new catalogues Assure the maintainance of e-catalogues for assigned categories of products/ services Assure the analysis of the item list with catalogue data provided by supplier Assure the catalogue friendly guide is updated Accomplish catalogue SLAs (e.g. response to users within agreed business days) Catalogue management team is responsible for updating electronic buying portal, i.e. upload new catalogs into P2P system as approved and validate completeness/correctness of the upload Coordinates with GP, vendors, IT and Ariba the implementation of punch-out catalogues Supports Catalog usage improvement activities Compliance Make sure to keep on date the owners of our different processes and be aware in case a new process should be created/ modified (carlos) Qualifications Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) Ability to analyze data and understand the processes Good IT procurement skills. PC (Windows, Word, Excel, Power Point) Ideally with a Procurement or finance/analytical background Good English level (Very good written and spoken) ERP (SAP / ARIBA) experience Bachelors degree needed 1-3 years of experience required

Job Description: Travel Partner Account Manager Location: India (Bangalore onsite) Experience: 5+ years Department: Partner Operations / Account Management Role Overview Were looking for a proactive and customer-focused Travel Partner Account Manager to join our growing team in India. In this role, youll manage relationships with key travel partners, ensure partner portals are updated with accurate credit limits and account details, and provide excellent support for partner queries and escalations. This is a blended role combining customer service excellence, operational execution, and technical portal management in the travel domain. Key Responsibilities Manage day-to-day partner relationships, ensuring partners receive timely and high-quality support. Maintain and update partner portals with current credit limits, account settings, and operational data. Respond promptly to partner queries and resolve issues with a strong customer-first approach. Coordinate with internal teams (Customer Support, Product, Development) to address escalations and complex partner issues. Track partner account health and identify opportunities for process improvements. Maintain accurate records of partner interactions, updates, and financial details. Requirements 5+ years of experience in partner management, account management, or customer service in the travel industry (Must-have) Strong customer service mindset with excellent communication and relationship-building skills. Confident using partner portals, systems, and digital tools to manage account data and resolve issues. Understanding of credit limits, partner financial management, and operational workflows is a plus. Proficiency in Excel/Google Sheets and familiarity with CRM/ticketing tools. Ability to handle high-pressure situations and manage multiple partner accounts simultaneously. Why Join Us? Contribute to an exciting travel tech environment transforming the industry in India and beyond. Work closely with partners, support teams, and tech teams in a dynamic, collaborative setting. Shape partner experiences and improve operational efficiency in a growing company. Interested candidate share your Updated Resume to "papitha.g@invisiasoftware.com / 8904433244"

Job Description of Service Advisor Job Title : Service Advisor Reports to : Team Manager Day-to-day basis responsibilities: To apply, Call HR Israel at 8130339807 Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty. Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc. To provide support during business contingency which may arise including mass disruptions. Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance. To deliver departmental and/or team targets to attain customer service and revenue. To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method. To maintain data protection and confidentiality for both staff and customers. Responsible for self-development to ensure own technical and product knowledge is kept up-to-date. Undertake any contact centre related jobs entrusted from time to time. Eligibility: Travel industry/call centre experience preferred Excellent communication skills both oral and written. Strong conflict/objection handling skills Customer Service background preferred Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS Flexible with shift working environment

1. Experience in a reputed Travel Agency or Airline ticketing office. 2. Knowledge of any GDS (Galileo/Amadeus/Sabre) 3. Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. 4. Familiarization with Foreign currency exchange procedures 5. Cargo Handling 6. Knowledge of various organizations related to the Travel industry. 7. Relevant travel training experience Roles and Responsibilities 1. Experience in a reputed Travel Agency or Airline ticketing office. 2. Knowledge of any GDS (Galileo/Amadeus/Sabre) 3. Should be well versed with Airport ground handling procedures, basic travel terminology, and travel geography. 4. Familiarization with Foreign currency exchange procedures 5. Cargo Handling 6. Knowledge of various organizations related to the Travel industry. 7. Relevant travel training experience

Job Title : PLM Support Engineer Location : Bengaluru (Hybrid) Key Responsibilities: Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution. Collaborate with development and infrastructure teams to escalate and resolve complex technical issues. Monitor system health, performance, and implement preventive maintenance to reduce downtime. Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs. Document issues, resolutions, and maintain knowledge base articles for end-users and support teams. Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM. Participate in software upgrades, patch deployments, and testing to ensure system stability. Stay updated on new features, industry trends, and best practices related to PLM systems. Required Skills & Qualifications: Strong knowledge of PLM concepts, workflows, and business processes. Bachelors degree in Engineering, Computer Science, or related field. Proficiency in troubleshooting application and database issues related to PLM software. Excellent communication and interpersonal skills for collaborating with technical teams and end-users. Ability to work under pressure and manage multiple support requests effectively. Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system. Strong analytical and problem-solving skills. Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues. Ability to work independently and as part of a team in a fast-paced environment. Role & responsibilities Preferred candidate profile

Position Overview: We are seeking a Principal/Vice Principal who embodies the mission of the school and articu ... lates the mission for all aspects of the schools program. In keeping with the schools mission. The Principal/Vice Principal serves as the educational leader, responsible for managing the policies, regulations, and procedures to ensure that all students are supervised in a safe learning environment that meets the approved curricula and fosters the traditions, relationships, and practices that determine the schools climate and culture. The Principal/Vice Principal is the spokesperson for the school with all its internal and external constituencies including students, parents, staff, alumni, the business community, governmental agencies, and local, state, regional and national educational organizations and accrediting agencies. Leadership Shares the strategic vision of the school and guides the school leadership team in the translation and execution of this vision of the School. Ensure levels of performance necessary to achieve the agreed aims and objectives of the school. Proactively plans teacher schedules before the commencement of each academic year. Lead, motivate, encourage, support, monitor and evaluate to ensure continuous school improvement. Ensure that all staff have access to regular advice and ensure the training and development plans are in place, appropriate to the needs of the school and to their stage of development. To ensure all staff are valued as individuals and receive courtesy and respect at all times. Curriculum and Instruction Upholds the academic and ethical standards of the school. Assigns, supervises and evaluates the duties performed by the school leadership team, school administration staff, teachers and other staff members. Fosters professionalism, collegiality, and ethical conduct in the school. Maintains and conducts regular audits of attendance registers and other records maintained by the school leadership and administration team. Provides for professional development through regular teacher observations Stimulates and participates in the dialog about teaching and learning at the school. Oversees the curricula, class schedules, assessments and all aspects of the schools academic program. Optimizes the physical learning environment and technology in all instructional areas. Student Life Involved in planning and overseeing student activities and extracurricular opportunities in conjunction with co-curricular coordinator. Administers the schools discipline policies and standards of conduct. Supervises the schools support systems, such as counseling, academic support, before- and after-school programs, health, and wellness, etc.. Oversees the school safety programs including building security, emergency procedures and transportation. Promotes a healthy student culture in and out of school. Optimizes, plans and implements all-school gatherings including assemblies, annual days, showcases, orientations, sporting events, performances, and other such events. Provides for character education and ethical teachings in keeping with the mission of the school. Reports student progress to parents on a timely and helpful basis. Parents and Community Encourage and develop positive cooperation between the school, home, and the wider community. Ensure that parents have timely access to appropriate information about the school and the curriculum. To maintain accessibility to parents, particularly at the end of the school day, where possible. Meets parents regularly with grievances and complaints to resolve issues. Oversees the schools relations with its alumni including development and maintenance of the alumni database, communications programs, and special events. Admissions, Finance ,Operations and Others Meets and assess prospective students and parents for admissions. Supervises and assists the admissions functions of the school, including internal marketing, external outreach, website development and maintenance, information dissemination, and applicant testing and interviewing. Ensure school fees are collected on time and the accounts team is maintaining records appropriately. Executes all major capital purchases, repairs, and building projects. Oversees the maintenance and cleaning of the buildings, grounds, and all school operations including vehicles, grounds, etc with Head Office Operations team Representing the School both internally and externally, including representation at conferences, workshop and events Responsible for spearheading the affiliation process and coordination with the board on examination and other procedures Qualifications: 5+years of experience working in K-12 in a similar capacity or ex-serviceman (Army) with experience in the education sector. Required Core Competencies: Outstanding organizational skills and high attention to detail; outstanding communication skills. Ability to maintain confidentiality is of utmost importance. Strong work-ethic, detail-driven, and a commitment to doing whatever it takes to get the job done. Ability to prioritize, multi-task, delegate, and lead by example. Proficient with technology, including audiovisual devices/aides, projectors, and other adaptations. Proficiency in Kannada is mandatory, both spoken and written. Professional Background: Bachelors and or Masters degree in education from a reputed college or university is preferred. International experience will be an added advantage.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | 4/5 Days working Immediate joiners Only contact- 8929448461 [harjas] harjasimaginators@gmail.com Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Call Harjas Kaur 8929448461 harjasimaginators@gmail.com

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Provide first-level technical support for desktops, laptops, printers, and other peripherals. Ensure to keep the agreed KPIs (SLA/ OLA) Install, configure, and troubleshoot Windows operating systems and basic software applications (MS Office, browsers, antivirus, etc.) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assisting with escalations in line with company processes to ensure customer demands are met Coordinate with higher-level support or vendors when necessary. Maintain asset inventory in the client tool and documentation. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customer’s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. What you’ll need Below 3 years of experience is required for Associate Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. SLA and OLA orientated and can prioritize on urgency and requirements Working knowledge of Windows, Office O365 Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Demonstrates an organized approach to work. Good communication skills Independent, result-oriented and structured work under pressure

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

Provide first-level IT support for hardware, software & network issues across devices. Handle system installation, configuration, user account mgt, and IT asset tracking. Support AV setups, CCTV, biometric systems, ensure compliance with IT policies.

Voice Travel Help Desk - 1-3 Yrs | Amadeus Mandatory(Min 1 Yr Exp) | Graduates Only Location- Gurgaon Salary Upto 4.5L to 5L Shift – 24X7 | No Cabs | 4/5 Days working Immediate joiners Only | 1Yr Contract ODD HOURS CAB FACILITY Required Candidate profile Min. 1-3 yr exp required in Travel Process Amadeus Mandatory(Min 1 Yr Exp) Noida & Faridabad Non Hiring Contact Aparupa ( 9311697179) aparupa.imaginators@gmail.com

ACCESS TEAM Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. ' Qualifications Bachelors Job Location

Hiring Travel Backend Profile for Gurgaon Location Air Ticketing, Reservation, PNR creation, issuance, Booking Any travel GDS-experienced can apply 5 days Working-rotational Shift Gurgaon Location Required Candidate profile Travel Diploma Fresher or GDS Experienced can apply. Call or WhatsApp Aakanksha- 7042523201 Sameer- 9289249121

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within Information Technology as a Support Technician at Tech Hub involves providing firstline technical assistance and support for queries and issues related to application platforms. This position assists with maintaining optimal system functionality and ensures customer satisfaction through resolving technical problems. Handle escalated issues from Level 1 support related to Office 365, Intune, Exchange Online, SharePoint, Teams, and other collaboration tools. Diagnose and resolve complex technical problems with Microsoft 365 services and Google Workspace applications. Create and maintain detailed documentation of issues, resolutions, and configurations within the ticketing system. Work closely with Level 1 support, engineering teams, and other stakeholders to resolve issues and improve system performance. Configure and manage Google Workspace settings, security policies, and user accounts, including managing mobile devices and performing security audits. Provide guidance and training to users on Google Workspace and Vault functionalities, including onboarding and offboarding procedures. Manage security settings, enforce policies, and ensure data governance and compliance within the organization. Monitor system performance, identify potential issues, and implement solutions to maintain optimal system functionality. Create and maintain documentation, knowledge base articles, and best practices for Google Workspace and Vault administration. Manage data retention policies for eDiscovery purposes. Ensure proper recording and closure of all reported issues Mandatory skill sets Strong understanding of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune. Proven ability to diagnose and resolve complex technical issues. Understanding of cloud services and platformasaservice (PaaS) offerings. Familiarity with ticketing systems and support tools Preferred skill sets Relevant Microsoft 365 certifications (e.g., MS900, MS100, MS101) and Google Workspace Administrator Certification. Years of experience required 4+ yrs Education qualification Any Ug/Pg Education Degrees/Field of Study required Master Degree, Bachelor Degree Degrees/Field of Study preferred Required Skills Microsoft SharePoint Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more} No

Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary As Support Technician, you provide firstline technical assistance and support for queries and issues related to the application platform. This role involves troubleshooting, resolving technical problems, and ensuring customer satisfaction Troubleshooting, resolving, and preventing issues related to MuleSoft and its integration Working Knowledge on creating and implementing integration solutions using MuleSoft Platform and Anypoint Studio, API manager and other related components, including designing APIs and data flows. Connecting different systems, applications, and data sources through APIs and integration flows. Developing data mappings and transformations using tools like DataWeave to ensure seamless data exchange. Identifying and resolving issues related to API connectivity, message processing, and system performance. Proficiency in MuleSoft Anypoint Platform and Studio. Strong understanding of API design principles and best practices. Experience with data transformation and integration patterns. Familiarity with security protocols and best practices (OAuth2, SAML, etc.). Knowledge of various integration technologies (JMS, JDBC, SOAP, REST). Experience with testing, debugging, and troubleshooting MuleSoft applications. Excellent communication and collaboration skills. Experience with Agile methodologies and project management. Ensure Infrastructure is secure and protected against all identified security vulnerabilities. Stay uptodate with the latest MuleSoft features, updates, and best practices Document issues and resolutions, maintaining an accurate log of activities for reference. Maintaining a knowledge base of common issues and solutions Assist in testing new features and updates to the platform to ensure quality and performance. Mandatory skill sets Serve as the point of contact for troubleshooting and resolving MuleSoft related issues Diagnose integration errors and data flow disruptions, providing timely resolutions Escalate complex problems to development teams or thirdparty support as needed Understanding of cloud services and platformasaservice (PaaS) offerings Basic understanding of software development and app platform operations Familiarity with ticketing systems and support tools Preferred skill sets MuleSoft Certified Person will have added value Years of experience required 4+ yrs Education qualification Bachelor Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Data Flow Analysis Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Data Infrastructure, DevOps Practices, Disaster Recovery, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud, Identity and Access Management (IAM), Inclusion, Infrastructure Architecture {+ 26 more} Travel Requirements Government Clearance Required?