2005 Ticketing Jobs - Page 13

The drilling performance engineer is responsible for maintaining drilling applications to enhance drilling performance and minimize negative consequences that could lead to damage to string and wellbore. It is crucial to have high-caliber personnel to ensure that the inputs are of high quality standards for the software to function effectively. You will work closely with the global support team and customers to ensure the successful delivery of NOV's latest digital drilling services. It is essential to ensure the quality of solutions by conducting detailed reviews of solution outputs to ensure they meet the required standards. Monitoring and evaluating the solutions continuously from the customers" perspective is vital to ensure optimal performance. Managing escalations internally within the organization and externally to customers for timely resolution is also part of your responsibilities. Additionally, creating detailed product improvement suggestions is a key aspect of this role. To qualify for this position, you should have a four-year degree in petroleum-related science and/or engineering. A minimum of 3 years of hands-on experience on the rig, preferably in roles such as driller, MWD/LWD, or Mudlogging, is required. You should have a high competency in using data analytics and digital solutions, along with a comprehensive understanding of the drilling process and optimization techniques. Proficiency in utilizing software applications for real-time monitoring and analysis of drilling operations is essential, as well as a strong command of spoken and written English. Experience with ticketing and task management applications is necessary, and excellent computer skills, especially with Windows and Office365 products, are required. Being a team player and having the ability to work well both in a team and independently when needed are also important qualities for this role. About Us: Every day, the oil and gas industry's best minds leverage over 150 years of experience to assist customers in achieving lasting success. We power the industry that powers the world. Our family of companies offers technical expertise, advanced equipment, and operational support across every region and area of drilling and production to ensure success now and in the future. We are a global family of thousands of individuals working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Through purposeful business innovation, product creation, and service delivery, we are committed to powering the industry that powers the world better. Our dedication to service above all drives us to anticipate customers" needs and collaborate with them to deliver the finest products and services on time and within budget.,

Role & responsibilities The ideal Candidate should have experience primarily on Informatica PowerCenter, Unix/Linux, SQL and a strong background in Production Support. Troubleshooting batch events in technologies listed below Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring. Experience in Production support/maintenance in an onshore-offshore model environment Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue Must have hands-on development experience and can deep dive into issues in the technologies related to: Unix/Linux shell scripting, PL/SQL, Informatica 10.4 (Power Center),

Walk-In Drive at IGT Solutions Hiring for International Travel Process| Customer Support | Gurugram Location Location: IGT Solutions, Gurugram Shift: 24/7 Rotational Shifts (Both Side transport facilities Provided) Salary: Up to 5 LPA CONTACT PERSON - HR DIVYA BHASKAR Interview: Ongoing | Immediate Joining IGT Solutions is hiring for International Voice & Non-Voice Customer Support roles! We are looking for both freshers and experienced candidates who are passionate about customer service and have excellent communication skills. Job Role: Handle international customer queries via voice or non-voice process Deliver excellent service with empathy and professionalism Communicate clearly and effectively with customers Maintain accurate records of customer interactions Requirements: Excellent verbal and written communication skills in English Willing to work in 24/7 rotational shifts Graduates and undergraduates can apply Fresher or BPO experience welcome Perks: Attractive salary up to 4.2 LPA 5 Days Working Both Side Transport facilities. Growth & Learning Opportunities Interview Details: Venue: IGT Solutions, Gurugram (Gurgaon) Mention HR DIVYA BHASKAR on top of your resume for reference. Bring your friends along — multiple positions are open! Contact Person: DIVYA BHASKAR (HR) Whatsapp cv on (9560377057) Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)

Job Summary: Provide Level 1 IT support with Infra/Security Monitoring Services & End-User Services covering Applications, Laptops & Desktops, User Account Management and other areas assisting users via email and chat within the time specified by the agreed service levels. Responsibilities: Handle Emails, incidents, and Requests on the ticketing and monitoring Infra/Security tool, taking necessary details, and ensuring the call is dealt with. Log details of all incidents: alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Maintain procedures that are compliant with ITIL, the company s quality management system. Knowledge of Computer, Printers, MS-office products, networks, servers, etc., and their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Tracking and documenting any changes made to KB article and creating of KB article. Ability to work a flexible schedule outside of typical business hours. Ensure that the incident management documentation process is being performed at a high level of quality. Maintain a high level of customer satisfaction by owning issues, managing communication both within GSD/IT and with the customer Support Infra or Application Project tasks involving End-User Generate reports on an ad-hoc or reoccurring basis using incident data from Report Sources. Responsible for identifying potential problems and trends of repetitive Incidents. Qualification: Graduate with IT or Computer Science background 0-2 years of experience can apply. Good written and verbal communication Ability to work collaboratively and efficiently in a fast-paced, customer-centric environment. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, VPN, Browsers, etc. Flexible and Open to working in a 24x7 environment with rotational shifts and rotational week off including holidays Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

POSITION SUMMARY: The IT Helpdesk Executive is responsible for monitoring the production environment, ensure the systems we monitor are online and functioning properly, escalate problems and issues to appropriate Core Service, Network Services, and/or Application Teams. The systems we provide monitoring for include but are not limited to; the Global Enterprise Data Center (EDC), Active Directory, Global Messaging, Networking, Enterprise Applications, DIS/BizTalk, and Agency Systems/Servers. Responsible for effectively coordinating and running SWAT calls and communicate outages via email notification to Global IT Staff, via GIS Notifications. Ensuring timely follow-up communications are sent and/or are coordinated between shifts to be sent as required. Responsible for providing after-hours and overflow support to Enterprise Service Desk/ESD. Generating tickets via Remedy/Helix ticketing system, routing and resolving tickets as required. Assists with basic troubleshooting of systems, networks, and applications using standard troubleshooting tools/playbooks. Following standard operating procedures, performs first-level troubleshooting to determine/resolve problems. Escalate technical problems to Core Services, Network Services, or application owners to determine corrective actions after initial troubleshooting has been completed/documented as outlined in playbooks. The Advanced Response Group provides services 24x7, the ability to work independently and efficiently without direct supervision of day-to-day tasks is required. Operational tasks and maintenance procedures are completed, and service level agreements are met using industry-standard monitoring tools. Shifts are static and do not rotate. However, we are required to provide coverage 24x7 which may require individuals to cover shifts that fall outside of their normally scheduled working hours. ESSENTIAL FUNCTIONS: Monitor servers, systems, and storage environments in the Global Enterprise Data Center (EDC). Monitors Global Messaging/M365 Environment. Monitors Active Directory Environment. Monitors Global Network Environment. Monitors Enterprise Applications. Follows documented escalation procedures for all services and ensures timely escalation. Utilizes monitoring tools to ensure availability and functionality of all monitored services & applications. Utilizes basic systems, network, and application tools for troubleshooting. Work with appropriate teams and owners to ensure proper monitoring, troubleshooting, and escalation processes are current. Assists ESD and provides customer service as required. Document updated processes, outages, and shift information in the pass-down log. Seek to increase knowledge and training team members on new processes to ensure overall team success. Perform other job duties and responsibilities as assigned. EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS: Graduate. An Associate Degree in Computer Science or related discipline is preferred. At least 2 years of experience monitoring systems, networks, Active Directory, Messaging, and Cloud Base Solutions. Experience with Monitoring Management software (Splunk, OpenView, SolarWinds, RDP, etc.) is required. This will be on staffing payroll.

You ll be responsible for integrating all messaging channels (chat, WhatsApp, email, phone) into Salesforce, configuring workflows, automating ticketing, and ensuring secure integrations with third-party platforms using Salesforce APIs Responsibilities: Integrate all messaging channels (chat, WhatsApp, email, phone) into Salesforce,Configure Salesforce workflows, ticketing automation, and escalation rules,Map user tiers to service-level agreement (SLA) timers and routing logic,Build real-time dashboards and schedule reports for operational performance,Ensure secure integration with third-party platforms using Salesforce APIs,Collaborate with frontend/backend teams to align data flow and business rulesqualification Required: Graduation,basic Qualifications:Minimum 2 years of Salesforce administration and configuration experience Experience with Salesforce Workflows, Process Builder, Web-to-Case setup,Basic understanding of Apex and REST API usage,Experience integrating Twilio with Salesforce,Salesforce Certified Administrator (essential) Preferred Qualifications: Salesforce Platform App Builder Certification,Twilio Integration Certification (optional) Experience: 2+ years Skills: Salesforce,Workflows,Apex,REST API,Twilio,Process Builder

Job Title: Sr. IT Engineer Location: Bangalore (On-site; full-time) About Locus : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform . Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Are you ready to be at the forefront of innovation in a high-growth SaaS company? At Locus, we re looking for Sr. IT Engineer. Youll be the go-to expert and key enabler for IT operations, ensuring seamless functionality, security, and efficiency across all our systems and devices. Key Responsibilities: Oversee laptop provisioning, user onboarding/offboarding, and device lifecycle management. Oversee and troubleshoot identity and access management systems (e.g., SSO solutions and user/group management). Administer and manage device management platforms (e.g., macOS and Windows systems), including configuration profiles, policy enforcement, and security compliance. Perform system and network maintenance, including hardware, software, and security upgrades. Perform changes in the network setup including firewalls and L3 switches. Manage IT assets, including laptops and peripherals, ensuring lifecycle management and security compliance. Configure and maintain office IT infrastructure, including LAN/WAN networks, firewalls, VPNs, and cloud-based networking solutions . Integrate various devices with SIEM (e.g. - Wazuh) and solid understanding of events and alerts. Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity. Provide support for collaboration tools and email platforms (e.g., Google Workspace) Coordinate with vendors and manage IT procurement and asset inventory. Ensure compliance with IT security policies and industry best practices. Provide technical support and guidance to end users and internal teams. Skills Required: Experience: 6-8 years in IT support and systems/network administration. Education: Bachelors/Masters degree in IT, Computer Science, or a related field. Strong understanding of identity and access management systems (e.g., Okta, OneLogin, or similar). Proficiency in device management platforms (e.g., MDM solutions) for macOS, Windows, and mobile devices. Solid experience with networking technologies, including LAN/WAN, firewalls, VPNs, RADIUS, and cloud-based networking solutions. Hand-on experience in managing SIEM (integration and event analysis). Solid experience in facing ISO 27001, SOC2 Type II audits from the IT Point of view. Hands-on experience in cloud platforms (e.g., AWS, Azure, or GCP) is a plus. Proficiency in scripting or programming languages (e.g., Python) for automation and efficiency improvements. Familiarity with IT ticketing systems and incident management. Strong analytical and problem-solving skills. Ability to multitask, adapt to change, and work effectively in a team-oriented or unsupervised environment. Excellent communication and interpersonal skills. Team management or leadership experience is an advantage. What We Offer Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

FCm Travel Solutions India Pvt. Ltd. is looking for Travel Consultant - Chennai to join our dynamic team and embark on a rewarding career journey Assist clients in planning and booking travel arrangements. Provide information and recommendations on travel destinations and options. Handle travel inquiries, complaints, and issues professionally. Monitor and report on travel sales performance. Collaborate with travel and tourism teams.

- Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls - Participate in network design and implementation for operations and project work - Coordinate with vendors, partners, and service providers stakeholders - Develop and monitor policies for the use of network resources - Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary - Create technical support documentations and update policies - Meet regularly with senior managers/team to develop and report on strategic plans for team objectives - Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs - Build sustainable relationships and trust with clients and internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies ,

FCM is one of the world s largest travel management companies, recognized as a trusted partner for both national and multinational organizations. With a 24/7 presence in 97 countries, FCM utilizes flexible technology to anticipate and meet client needs. Our team of experts provides in-depth local knowledge while prioritizing duty of care to deliver a personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. A leader in travel technology, FCM develops proprietary client solutions and offers specialized services through FCM Consulting and FCM Meetings & Events. Job Purpose: We are seeking a skilled Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of Salesforce solutions, including custom applications and integrations. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that drive business value. Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. . Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who we are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Riverbed. Empower the Experience Riverbed, the leader in AI observability, helps organizations optimize their user\u2019s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed\u2019s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally \u2013 including 95% of the FORTUNE 100 \u2013 we are empowering next-generation digital experiences. Position Riverbed is looking for a Support Operations Analyst, a role/function critical to ensuring we scale efficiently, deliver exceptional customer experiences, and meet our global performance goals. This role will collaborate with our Core IT Operations and give the support leadership team real time analytics; responsible for complete support team analysis, capacity planning, scheduling, and real-time SLA adherence.You will own the strategic support analysis rhythms that keep our support business on track \u2014 including reports/dashboards, headcount alignment, and cross-functional transformation initiatives. What you will do Build and maintain dashboards and data infrastructure to drive insights and decision-making. Analyze: Global Support Business Operations, including Core Ops, Data & BI, and Workforce Management. Own: operating rhythms including KPI analysis/reviews. Ensure operational excellence through performance tracking, customer experience improvements, and efficiency initiatives. Work with IT and ensure Support Systems, Tools, Reports and Dashboards are current. Own and operate our call center tool/app. Lead strategic initiatives that enhance customer experience, improve productivity, reduce cost, and drive business transformation What makes you an ideal candidate 4+ years of experience in business operations, strategy, and analytics within post-Sales organizations \u2014 including Support, Customer Experience, or Success. 5+ years of experience in business operations, analytics. Experience with data and analytics to generate actionable insights and support strategic decision-making. Deep understanding of workforce planning, including forecasting and capacity modeling. Strong communication skills and drive cross-functional alignment. Familiarity with Support tech stacks such as CRM, ticketing, Salesforce and platforms. Hands-on experience with BI tools like PowerBI and

Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor s needs at Amazon. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with key vendor partners for the group of vendors handled. Support the launches of new programs and features. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) B2 Certification minimum (German) 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain 2+ years of experience interacting with customers/stakeholders 1+ years of program or project management experience Experience using data to influence business decisions Knowledge of advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions Excellent business communication and interpersonal skills Ability to work independently and in a team environment Fast learner and ability to deal with ambiguity Knowledge of macros and data analytics Ability to drive process or procedure improvements Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts.

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience. Monitoring and Investigation of Tech Issues: Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and pay deductions Investigate, triage, conduct root cause and mitigate issues within the framework of service level agreement. Continue to track open issues with tech teams till resolution through code fix and support UAT Proactive mitigation: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees. Monitor issue tracking dashboards for any new root-cause investigations, blast radius and writing SOPs on mitigation strategies Collaborate with operations, SMEsand other stakeholders in prioritizing, identifying root cause and implement mitigation strategies to avoid any further escalations. UAT, Training, support and documentation: Provide UAT support which includes writing test scripts, participate in UAT and update results, feedback Train Tier 2 and 1 teams on known issues, identified workarounds , operating procedures and best practices. Efficiently document and track reported tech issues which includes mitigation strategies, proactive data quality checks. Assist in the creation and maintenance of product support resources such as knowledge-base articles, SOPs and FAQs Contribute to the continuous improvement of product support processes and systems A day in the life Monitoring and Issue Investigation Monitoring Dashboards: The team begins by reviewing issue tracking dashboards to identify any new or ongoing technical issues related to:Employee benefit enrollment,Eligibility changes. Reports and pay deductions. They proactively monitor for anomalies, trends, or potential escalations and prioritize issues based on severity and impact. Investigate and Triage Issues For any identified issues, the team: Conducts root cause analysis to understand the problem. Triages the issue to determine its scope and impact (blast radius). Immediate mitigation strategies are implemented to minimize disruptions while ensuring compliance with the service level agreement (SLA). Collaborate with Tech Teams for Resolution Open issues are tracked and escalated to the appropriate tech teams for resolution. Writing Standard Operating Procedures (SOPs) for mitigation strategies. Collaboration with Stakeholders The team collaborates with operations, SMEs, and other stakeholders to: Prioritize issues based on business impact. Identify root causes and align on mitigation strategies to avoid further escalations. UAT, Training, and Documentation User Acceptance Testing (UAT) The team provides UAT support by: Participating in UAT to validate that fixes meet requirements. Documenting results and providing feedback to tech teams. Training Tier 1 and Tier 2 Teams The team conducts training sessions for Tier 1 and Tier 2 support teams on: Known issues and their workarounds. Updated operating procedures and best practices. This ensures that frontline support teams are equipped to handle common issues effectively. Documentation and Knowledge Sharing Minimum 2 years of experience in handling complex and/or technical customer escalations, with at least 1 year in managing HR tech related products supporting employee life cycle, job & comp or US benefit management. Knowledge of product support processes and methodologies like (i) Issue Tracking and triaging (ii)Root cause analysis (iii) feedback and analysis (customer, stakeholders, leadership) Excellent problem-solving, analytical, and critical-thinking skills Exceptional communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization. Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Experience with ticketing systems and Case management tools Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Proven ability to work in a fast-paced environment and manage multiple priorities effectively. Bachelors degree in Business Administration, Information Technology, or a related field

Amazons IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. A day in the life About the hiring group Job responsibilities Amazons IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Bachelor s degree in Computer Science or related field or experience equivalent. 1+ years of experience in help-desk or desk-side support environment Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux. Strong verbal and written skills proven ability to communicate with technical and non-technical staff Ability to work both independently and within a team environment Display a commitment to quality and strong multi-tasking skills Adherence to shift schedules and timeliness are key requirements Willingness to work flexible shifts and scheduling, weekends, and holidays

About the Opportunity Join a high-growth leader in the IT services and digital solutions sector, specializing in innovative support and IT service management for a global clientele. We empower organizations with efficient technical support and cutting-edge incident resolution strategies. This on-site role in India offers an exciting opportunity to work at the forefront of technology-driven service delivery. Role & Responsibilities Provide first-level support and rapid resolution for IT incidents, ensuring minimal downtime for end users. Manage and troubleshoot technical issues reported via phone, chat, or email using standard ITSM tools. Log, track, and update tickets within the incident management system, maintaining clear documentation of each case. Escalate complex technical issues to the appropriate teams, facilitating timely resolutions. Collaborate with cross-functional teams to improve support processes and enhance overall service delivery. Maintain and update knowledge base articles to assist peers and end users with recurring issues. Skills & Qualifications Must-Have Proven experience in a Service Desk or technical support role with hands-on IT troubleshooting. Proficiency with IT service management tools (e.g., ServiceNow, BMC Remedy) and ticketing systems. Solid understanding of Windows and Linux operating systems along with basic networking concepts. Excellent verbal and written communication skills with a strong customer-orientation mindset. Ability to manage multiple tasks in a fast-paced, on-site environment. Preferred Familiarity with the ITIL framework and best practices in service delivery. Basic knowledge of remote diagnostic tools and troubleshooting techniques. Certifications in IT support, networking, or related fields are a plus. Benefits & Culture Highlights Work in a collaborative, innovative environment committed to continuous improvement and professional growth. Competitive salary structure with performance-based incentives. Access to comprehensive training programs and career advancement opportunities. Location: India | Workplace: On-Site

Join our Team About this opportunity You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)! We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Manage all incidents raised through the ticketing tool or on customer request. Work with ISP s and third party vendors to identify issues with client infrastructure equipment. Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible. You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) Experience: 3-6 years.

Walk-In Drive at IGT Solutions Hiring for International Travel Process| Customer Support | Gurugram Location Location: IGT Solutions, Gurugram Shift: 24/7 Rotational Shifts (Both Side Cabs Provided) Salary: Up to 4.2 LPA Walk-In Interview: Ongoing | Immediate Joining IGT Solutions is hiring for International Voice & Non-Voice Customer Support roles! We are looking for both freshers and experienced candidates who are passionate about customer service and have excellent communication skills. Job Role: Handle international customer queries via voice or non-voice process Deliver excellent service with empathy and professionalism Communicate clearly and effectively with customers Maintain accurate records of customer interactions Requirements: Excellent verbal and written communication skills in English Willing to work in 24/7 rotational shifts Graduates and undergraduates can apply Fresher or BPO experience welcome Perks: Attractive salary up to 4.2 LPA 5 Days Working Both Side Cab Facility Growth & Learning Opportunities Walk-In Interview Details: Venue: IGT Solutions, Gurugram (Gurgaon) Mention HR Tanya” on top of your resume for reference. Bring your friends along — multiple positions are open! Contact Person: Tanya (HR) Whatsapp cv on (9289837643) Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)

The Drilling Performance Engineer will be responsible for maintaining drilling applications to improve drilling performance and/or reduce negative implications causing damage to string, and wellbore. For our software to work appropriately, we need high-caliber personnel to ensure the inputs maintain high quality standards. Responsibilities: Work closely with the global support team and customers to ensure the successful delivery of NOV s latest digital drilling services. Ensure solution quality by performing detailed reviews of solution outputs, ensuring they meet the required standards. Put yourself in the customer s shoes to continuously monitor and evaluate the solutions, ensuring everything is in place for optimal performance. Manage escalations both internally within the organization and externally to customers, ensuring timely resolution. Create detailed, suggest product improvements and more as part of this role. Requirements: Four-year degree in petroleum related science and/or engineering. Minimum of 3 years of hands-on experience on the rig, preferably in roles such as driller, MWD/LWD, or Mudlogging. High competency in using data analytics and digital solutions. Comprehensive understanding of the drilling process, including optimization techniques. Proficiency in utilizing software applications for real-time monitoring and analysis of drilling operations and have a high competency in using data and digital solutions. High competency in leveraging data and digital solutions to enhance drilling efficiency. Strong spoken and written English is essential. Experience with ticketing and task management applications. Excellent computer skills, especially with Windows and Office365 products are essential. Must be a team player and work well in a team or solo when required.

About this opportunity You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)! We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Manage all incidents raised through the ticketing tool or on customer request. Work with ISP s and third party vendors to identify issues with client infrastructure equipment. Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible. You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) Experience: 3-6 years.

Your skills C1 English written and spoken Windows OS expertise MAC OS would be an advantage Familiar with ticketing systems preferably Service Now Understanding of principles and best practice of information security Your tasks Resolution of Incidents occurring on end user computers and virtual machines Completion of Service Requests for software installation Management of tickets in the Service Now ticketing tool Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Cafeteria Company events Mobile working Onboarding program

Key Responsibilities : - Serve as a dedicated client success partner, providing empathetic and proactive support to merchants by understanding their concerns and offering timely resolutions within defined SLAs. - Act as a reliable point of contact for merchants, ensuring transparency and regular updates on ticket progress. - Collaborate closely with cross-functional teams like FinOps, tech, Legal, Banking Ops, risk & chargebacks and Biz Ops to drive resolutions efficiently. - Support account managers and the sales team in enhancing the overall merchant experience through driving operational tasks, effective problem-solving and personalized interactions. - Maintain accurate documentation using tools like Excel, Word, Freshdesk, and Slack. Qualifications Required : - A strong understanding of payment processes or experience in managing complex operations. - Ability to handle a fast-paced, multi-stakeholder environment with resilience and empathy. - Excellent communication and interpersonal skills, with a customer-first mindset. - Proficiency in Excel, Word, and ticket management tools like Freshdesk. - Previous experience in a client success or operational management role is preferred.

Your skills Previous experience (or equivalent) in dispatching would be an asset B2 English Basic IT knowledge would be an asset Need to work in shifts (nigh shifts and weekends may apply) Your tasks Administer incidents in the ticketing system (external and internal) Analyze and validate technician reporting and requests updates if necessary Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits) Act as communication point for dispatch service Provide administrative support Follow all of the processes and standards Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Internal career development program Onboarding program

for a dedicated and proactive Support Desk professional to provide essential support during and after the application implementation process. This role focuses on assisting clients with technical issues, troubleshooting, and ensuring that the implementation of applications is seamless. The ideal candidate will have strong communication skills and a deep understanding of the application setup and usage to offer timely and efficient support. Key Responsibilities: 1. Post-Implementation Support Provide ongoing support to clients after the application implementation to ensure smooth operations. Troubleshoot issues related to system configurations, functionalities, and performance. Offer guidance on the proper usage of the implemented applications to ensure clients maximize value. 2. Technical Issue Resolution Respond to client inquiries, issues, and concerns related to the application setup. Log, track, and prioritize all support requests through the designated ticketing system. Resolve application-related issues and escalate complex cases to senior technical teams as necessary. 3. User Assistance and Training Assist clients with user access issues, configuration settings, and workflow questions. Provide training materials and resources to clients to help them become proficient in using the application. Conduct training sessions, if needed, to ensure that users understand all relevant features and processes of the implemented application. 4. Documentation and Knowledge Base Management Document common issues, resolutions, and FAQs to build and maintain an internal knowledge base. Update user manuals and troubleshooting guides based on recurring issues or new application features. Maintain detailed records of each support request for tracking purposes. 5. Client Relationship Management Maintain clear and professional communication with clients to keep them informed about the status of their support requests. Ensure client satisfaction through regular follow-ups and proactive issue resolution. Build long-term relationships with clients to foster trust and confidence in the support provided. 6. Application Monitoring and Feedback Monitor the performance of applications post-implementation and report any critical issues to the technical team. Gather client feedback on the implemented solution to identify areas for improvement or additional support needs. Assist the implementation team in refining the deployment process based on support desk insights and feedback. 7. Collaboration with Implementation and Development Teams Work closely with the implementation and development teams to ensure seamless deployment and troubleshooting. Provide insights and feedback from clients that may contribute to future application enhancements or updates. Requirements Requirements Experience in a support desk or customer service role, preferably in application implementation or IT support. Strong technical knowledge and troubleshooting skills, with experience supporting cloud-based applications (e.g., Zoho, CRM, ERP systems). Excellent communication and interpersonal skills to interact with clients and internal teams. Ability to understand and explain technical concepts in a simple, clear, and concise manner. Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and customer service management tools. Strong problem-solving skills and ability to manage multiple support requests efficiently. Basic knowledge of business processes and how they relate to application implementation (CRM, Sales, Marketing, etc.).

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.