2005 Ticketing Jobs - Page 12

Position Title: L2 Ops Engineer REPORTING TO Infrastructure Service Operations, Food, Feed and Environment Testing Europe GEOGRAPHICAL REPORTING LOCATION: India WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new internal and external applications. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Environment Testing Europe Workspace Team you will act as primary contact to support infrastructure regarding: Create application packages using PSADT (MSI, MST, EXE, PowerShell) Address all the application deployment related issues in Intune and SCCM. Troubleshoot application related queriers escalated by SD and Field IT Team. Create packages for drivers and deploy using SCCM. Deep understanding of MSI and EXE packaging standards & best practices. Knowledge & hands on experience required on System Center Configuration Manager latest version and MS Intune. Main activities, but not limited to, are: Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides. Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement. Create & maintain knowledge base articles & Technical documentation for internal use. Continuously identify opportunities for process improvement using industry standards & automation tool Interested to work on Intune and SCCM/MECM related configuration issues. Good to have knowledge and troubleshooting in OS deployment using SCCM. Good to have Knowledge in MS Intune Administration. Good to have knowledge in Azure Update Manager. REQUIRED S : An ideal candidate should have strong 5+ years' experience in all of the below: Application packaging using PSADT (MSI, MST, EXE, PowerShell). Building MSIs & MSTs using ORCA, install shield. Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs. Driver package creation and deploy using SCCM/MECM. Application deployment (SCCM/MECM, Intune) Troubleshooting of application deployment and installation. Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Azure update Manager. MS Intune Administration Co-Management. SCCM/ MECM Administration. Troubleshooting OS Deployment. Automation with PowerShell, etc. BMC Helix Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool

Application exception monitoring & fixing, Incident Analysis, working on RCA, Transactions trend analysis, EOD activities, production change implementation support, ensure DC-DR sync,24/7 support, fixing issues permanently, SQL expert, problem mgmt

Travel Consultant Voice & Back Office (Airline Ticketing / Hotel Booking / Trip Advisory) What You'll Do As a Travel Consultant, you'll be the go-to person for our customers, helping them plan their perfect trips. This role combines both voice-based customer service and essential back-office support. Your responsibilities will include: Assisting customers with airline ticketing, making changes, and managing reservations. Facilitating hotel bookings and related accommodations. Providing expert trip advisory services, offering recommendations and insights to enhance travel experiences. Handling customer queries and resolving issues efficiently and courteously. Performing crucial back-office tasks to ensure smooth travel operations. Who We're Looking For Graduates with 6+ months of international BPO or travel industry experience. Freshers with excellent communication skills are highly encouraged to apply!

Job Description In this role, you will: Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 2+ years of experience in change management, governance model and tracking project deliverable, project execution & business management, data analytics and drawing inferences for process improvements, reporting, visualization tools like Tableau, Power BI and managing MS excel (DB management & dashboard) Managing Attestations Reporting, checking & ticking all the boxes from a specialized attestation plan HLCM Mailbox Management Q&A Standard responses, FAQs etc Provide progress report Job Expectations: Collaborate and consult with team leaders in developing project plans, policies and procedures Strong analytical skills with a focus on data analysis for informed decision-making and strategic insights Work independently to ensure closure on all change related activities Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned Change projects Research moderately complex business, operational, and strategic initiatives that require knowledge of Change control center and Business Execution, and understanding of Change management methodology Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

Responsibilities: * Manage corporate travel requests via Amadeus, Sabre & Galileo * Coordinate international ticket bookings with IATA standards * Execute travel processes from start to finish Annual bonus Office cab/shuttle

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge: Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities : Proficiency in additional languages to support global customers. Shift Timings: Rotational Shift 06:30 PM IST to 03:30 AM IST (Night Shift) 09:00 PM IST to 06:00 AM IST (Night Shift)

Event Line up with Team & Vendors Event Projects Supervision upto Completion of the project and reporting to the clients Pre-Event PPT & Post Event PPT Reporting to AEM on daily task sheet format and deadline base task system Taking continuous report of update of production and preparation of the event and reporting to AEM Ready to work in 24 by 7 work profile

About Us At SentinelOne, we re redefining cybersecurity by pushing the limits of what s possible leveraging AI-powered, data-driven innovation to stay ahead of tomorrow s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you re excited about solving complex challenges in bold, innovative ways, we d love to connect with you. What are we looking for We are looking for talented detection engineers, people who look at the world differently, who explore, "hunt", live to beat the system and challenge it. People who can address tough security problems and deliver it fastly What will you do You will be responsible for detecting the newest identity threats. The role includes an end to end responsibility for behaviour based detection capabilities, starting from researching attack techniques, designing new methods to detect or prevent those, and implementing it in the product in the end. You will be developing and using internal research tools, PoCs and discovering new ways to detect/prevent identity-based attacks (Pass the Hash, Silver ticket, MFA bypass and more)t. At the end of the day, your deliveries will enhance the security of dozens of millions of Windows endpoints which are protected by our platform. What skills and knowledge should you bring 6+ years of experience in malware analysis (statically and dynamically) 6+ years of experience with C++ Excellent understanding of the Windows Internals - understanding how core system components (Process and Threads, Virtual Memory and more) work behind the scenes. Experienced with Identity-based attacks (Pass the Hash, Silver ticket, MFA bypass and more). Experienced with analysis tools, such as: IDA, WinDBG, SysInternals etc. Kernel development experience - advantage Advanced C++ - advantage Understanding of existing AVs internals - advantage. Why Us You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry. Flexible working hours and hybrid/remote work model. Flexible Time Off. Flexible Paid Sick Days. Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Generous employee stock plan in the form of RSUs (restricted stock units) On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan) Gym membership/sports gears by Cultfit. Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. Private medical insurance plan for you and your family. Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop. Home-office-setup allowances (one time) and maintenance allowance. Internet allowances. Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance. Above standard referral bonus as per policy. Udemy Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons.

Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards Design and implement new solutions and improve resilience of the current environment Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization. Undertake data network fault investigations in local and wide area environments using information from multiple sources Secure network systems by establishing and enforcing policies, and defining and monitoring access Support and administer firewall environments in line with IT security policy Report network operational status by gathering and prioritizing information and managing projects upgrade data network equipment to the latest stable firmware releases configure routing and switching equipment, hosted IP voice services and firewalls provide remote support to on-site engineers and end users/customers during installation provide remote troubleshooting and fault finding if issues occur upon initial installation undertake capacity management and audit of IP addressing and hosted devices within data centers. liaise with project management teams, third-line engineers and service desk engineers on a regular basis speak to customers via email and phone for initial requirement capture. Candidate should be able to work in a team and resolve network related issues. He should be aware of basic desktop/network support. Candidate should address issues raised in ticketing portal and resolve as per SLA. Basic hands-on experience on SonicWALL and Cisco devices. Strong analytical skills and Solid communication skills Area of Hands-on experience: Network Security IPsec VPN, SSL VPN, GRE Tunnel, AAA Model (RADIUS, TACACS), Access-list, NAT, Cisco Sonicwall NSA Firewall . Routing Static Routing, RIPv1, RIPv2, EIGRP, OSPF, BGPv4, Policy Based Routing (PBR), Route Filtering, Redistribution and VRF. Switching NEXUS-7k,7009,7010, Catalyst 2950,2960,3500,3750,6500 Series Switches , VDC, VSS, VPC,VTP, STP,HSRP, VRRP, Iner-VLAN routing, Trunking, VLANs, Layer 3 Switches, Ether Channel, Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards Design and implement new solutions and improve resilience of the current environment Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization. Undertake data network fault investigations in local and wide area environments using information from multiple sources Secure network systems by establishing and enforcing policies, and defining and monitoring access Support and administer firewall environments in line with IT security policy Report network operational status by gathering and prioritizing information and managing projects upgrade data network equipment to the latest stable firmware releases configure routing and switching equipment, hosted IP voice services and firewalls provide remote support to on-site engineers and end users/customers during installation provide remote troubleshooting and fault finding if issues occur upon initial installation undertake capacity management and audit of IP addressing and hosted devices within data centers. liaise with project management teams, third-line engineers and service desk engineers on a regular basis speak to customers via email and phone for initial requirement capture. Candidate should be able to work in a team and resolve network related issues. He should be aware of basic desktop/network support. Candidate should address issues raised in ticketing portal and resolve as per SLA. Basic hands-on experience on SonicWALL and Cisco devices. Strong analytical skills and Solid communication skills Area of Hands-on experience: Network Security IPsec VPN, SSL VPN, GRE Tunnel, AAA Model (RADIUS, TACACS), Access-list, NAT, Cisco Sonicwall NSA Firewall . Routing Static Routing, RIPv1, RIPv2, EIGRP, OSPF, BGPv4, Policy Based Routing (PBR), Route Filtering, Redistribution and VRF. Switching NEXUS-7k,7009,7010, Catalyst 2950,2960,3500,3750,6500 Series Switches , VDC, VSS, VPC,VTP, STP,HSRP, VRRP, Iner-VLAN routing, Trunking, VLANs, Layer 3 Switches, Ether Channel,

Knowledge/Application Developing Knowledge: Seeks less guidance; comfortable analyzing facts and making decisions but keeps supervisor informed and involved as appropriate; Adherence to Ticket Productivity goals and SLA/SLO requirements; Resolve moderate to high complexity/priority requests with consistent quality. Clearly understands customer business needs and formulates accurate resolutions in addressing the customer need and proactively assists teammates with request resolutions. Developing knowledge in other domain areas. Working within additional service offerings (ESS) and participating in NRR-based projects (LOE/SOW). Breakdown of tasks per type (nomenclature dependent on ticketing solution): Low complexity/priority tasks: 25% Moderate/High complexity/priority tasks: 75% Seeks less guidance; Resolve moderate to high complexity/priority requests with consistent quality Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; and optimizing software performance through Cases, Live Chat, and Phone Support. Provide outstanding customer Service, including timely, concise, and accurate responses, and proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner. Provide training and consultation Develop knowledge in other domain areas. Working within additional service offerings (ESS) and participating in NRR-based projects (LOE/SOW). Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers; Ability to ask probing questions based on effective listening. Creates a positive team environment with motivation and energy. Gains and maintains the trust and confidence of team members by demonstrating integrity, accountability, and flexibility. Proactively assists teammates with request resolutions. On time and prepared for meetings. Make advanced arrangements when they are not available. Owns and delivers on commitments. Minimum Degree/Years of Experience Bachelors degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 2 year of related experience

Job Requirements Around 3 years of experience Diploma or Degree with good communication skills Good understanding of work/support environment Good experience in installation and troubleshooting of desktops/laptops, printers Good experience on installation of Windows XP and MS-Office Knowledge of Windows Domain, Servers, DHCP and DNS Installation and troubleshooting of Antivirus software Good knowledge on outlook client Good experience on installation of desktops/laptops, printers Asset / Inventory management Deliverables All Desktop Problems ( Hardware and Software) Monitoring Antivirus and Systems Performance Troubleshooting, Diagnosing malfunctions in the operation of hardware and software. Maintain all the assets and update the asset database at regular intervals. Provide regular technical support for desktops, laptops, printers, and peripherals, Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting Performs miscellaneous job-related duties as assigned by Manager Troubleshooting AN / VPN issues for clients Close all assigned tickets in the ticketing system within SLA Follow IT policies and procedures to execute daily work Provide Executive support to Management on a need basis Work Experience All Desktop Problems ( Hardware and Software) Monitoring Antivirus and Systems Performance Troubleshooting, Diagnosing malfunctions in the operation of hardware and software. Maintain all the assets and update the asset database at regular intervals. Provide regular technical support for desktops, laptops, printers, and peripherals, Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting Performs miscellaneous job-related duties as assigned by Manager Troubleshooting AN / VPN issues for clients Close all assigned tickets in the ticketing system within SLA Follow IT policies and procedures to execute daily work Provide Executive support to Management on a need basis

What You'll Do What will you do: Technical Expertise & Customer Support : Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration : Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach : Uphold Avalaras Cult of the Customer philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule : Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You'll Need to be Successful Education & Experience: Bachelors in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style. How We'll Take Care of You

Process and respond to travel-related email inquiries from UK/US customers. Assist with fare calculations, Work with ,Amadeous, GDS systems to retrieve, modify, Fair Calculations, Geographical knowledge and book tickets.

WhatYou'llDo TechnicalExpertise&CustomerSupport :ServeasaSubjectMatterExpertforAvaTaxandrelatedConnectors,providingin-depthtechnicalsupporttocustomersandinternalteamsviaemailanddirectinteraction,ensuringtimelyandaccurateissueresolution. IssueManagement&Collaboration :Troubleshoottechnicalproblems,documentallcustomerinteractions,escalatecomplexissuestoengineering,andcollaboratewithcross-functionalteamsincludingengineeringandproductmanagementtodrivesolutions. Customer-CentricApproach :UpholdAvalarasCultoftheCustomerphilosophybyimprovingcustomersatisfactionthroughprocessenhancement,workflowoptimization,andachievingperformancemetrics. FlexibleWorkSchedule :SupportcustomersacrossUSand/orEMEAtimezones,withavailabilityforafternoon,evening,ornightshiftsasrequired. WhatYourResponsibilitiesWillBe CustomerSupport&IssueResolution: Serveasaprimarycontactforexternalcustomersviaphone,chat,andemail,owningTier2technicalissuesforAvaTaxandrelatedConnectorsthroughtoresolutionwhilemaintaininghigh-qualitydocumentationandmeetingSLA/CSATtargets. TechnicalProficiency&ProblemSolving: DevelopintermediatetoadvancedknowledgeofAvaTax,Connectors,andtheAvalaraproductportfolio;setuptestenvironments,reproduceandlogbugsinJira,andproactivelyidentifypotentialissuesthroughsystemmonitoringandusageanalysis. Collaboration&ContinuousImprovement: WorkcloselywithTier1/2teams,QA,andcross-functionaldepartmentstodriveprocessimprovements,contributefeedbacktoproductteams,andsupportinternalandexternaltraininginitiativesthroughdocumentation. Documentation&Accountability: Createandmaintainuser-friendlysupportcontent(e.g.,FAQs,manuals,guides),adheretocompanypolicies,andtakeonadditionalresponsibilitiesasneededtosupportteamgoalsanddeadlines. WhatYou'llNeedtobeSuccessful Education&Experience: Bachelorsinengineering,MCA,orMCSwith3+yearsintechnicalsupportforsoftware/SaaSproducts,including1.5+yearsinsupport-focusedroles,andhands-onexpertisewithAPIsandmainstreamERP/CRM/Accountingplatforms(e.g.,NetSuite,SAP,Salesforce,Oracle,etc.). Technical&AnalyticalSkills: Strongproblem-solvingcapabilities,advancedMicrosoftExcelproficiency,experiencewithsupportticketingsystems,andprovenabilitytomanagesupportqueuesandcomplexcaseescalationsindependently. CustomerFocus&Communication: Excellentwrittenandverbalcommunicationskills,withacustomer-firstmindset,effectiverelationshipmanagement,andtheabilitytonavigatechallengingsituationsprofessionally. WorkEthic&SoftSkills: DemonstratesAvalaraSuccessTraits(Ownership,Urgency,Humility,Simplicity,Adaptability,Curiosity),withhighorganizationalskills,self-motivation,soundbusinessjudgment,andacollaborative,cross-functionalworkingstyle. HowWe'llTakeCareofYou TotalRewards Inadditiontoagreatcompensationpackage,paidtimeoff,andpaidparentalleave,manyAvalaraemployeesareeligibleforbonuses. Health&Wellness Benefitsvarybylocationbutgenerallyincludeprivatemedical,life,anddisabilityinsurance. Inclusivecultureanddiversit y Avalarastronglysupportsdiversity,equity,andinclusion,andiscommittedtointegratingthemintoourbusinesspracticesandourorganizationalculture.Wealsohaveatotalof8employee-runresourcegroups,eachwithseniorleadershipandexecsponsorship. WhatYouNeedToKnow

Handle customer inquiries & resolve issues efficiently Accurate information to customers Knowledge of Fares and Ticketing Handle client requests including reservations, transfers, changes & cancellations info.aspiringmantra@gmail.com Required Candidate profile Graduate with 2 yrs in experience in International Travel voice Knowledge of International Travel Products, Airfares, Refunds, Routings & Airlines Good communication and email drafting skill

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the continuous improvements of the Service Desk services. Contribute to the IT risk management process. Preferred candidate profile: Travel to a limited extent to execute IT related activities. Work outside business hours, including weekends, for scheduled maintenance or project tasks. Participate in an on-call rotation for off-hours support. Excellent written and verbal communication in English & Tamil Team Player Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues. Strong customer-focused attitude with a problem-solving mindset. Excellent ability to collaborate with a local and global team. Willingness to learn and adapt to new technologies and processes.

Pan India candidates can apply. Role includes ticketing, resolving customer queries via Amadeus (Cryptic). Must relocate to Chennai. Company provides accommodation & flight. Salary up to 5.5 LPA. 80% non-voice, 20% voice. Call us - 8271273330

Position : Field Engineer Exp : min 0.6 years Location : Maharashtra, Punjab, UP, West Bengal, Odisha, Rajasthan, Delhi, Bilaspur, Haryana Shifts : General Shifts, 6 days Excellent Communication Skill CCNA / Hardware & Networking Certification is must Below is the job description : Desktop Basic knowledge of troubleshooting Outlook installation, should be aware of what is outlook. Networking Basic knowledge Printer installation Should identify desktop & laptop parts. Exp candidate prefer

We are Looking for Travel Consultant Location - Mumbai & Chennai Roles and Responsibilities Issue, reissue, and void tickets using various GDS platforms (e.g., Amadeus, Galileo). Process exchanges and refunds as per client requirements and fare rules. Ensure accurate and timely issuance of tickets and travel documents. Assist clients with itinerary changes, cancellations, and emergency travel arrangements. Serve as the primary point of contact for Corporate clients/ B2B regarding ticketing and travel arrangements. Required Skill Minimum of 2 years of experience in ticketing. Proficiency in using GDS platforms (e.g., Amadeus, Galileo). Strong understanding of airline fare rules, ticketing processes, and travel industry regulations. Excellent customer service and communication skills. Interested candidates can drop their resume on komal.jain@gilpintravelindia.com

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR LAIBA 9654201996 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

As a Domestic Travel Executive at My Travel Way, you will play a crucial role in managing domestic travel arrangements for our clients and ensuring exceptional customer service. Your responsibilities will include handling travel bookings, coordinating with clients to plan itineraries, addressing travel inquiries, and maintaining detailed records of bookings and customer information. Your focus will be on providing seamless travel experiences and quick customer support to enhance client satisfaction. To be successful in this role, you should have 6 months to 2 years of experience in travel operations or ticketing, with a good understanding of domestic destinations and basic international routing. Strong communication and customer service skills are essential, and knowledge of travel tools or GDS is preferred. The ability to handle multiple bookings efficiently and manage client expectations will be key to your success. While graduates are preferred, diploma holders in Travel & Tourism are also encouraged to apply. In this full-time, on-site position based in Ahmedabad, you will have the opportunity to earn incentives on confirmed bookings, benefit from a 6-day work week, enjoy travel discounts for yourself and family, and access learning and career growth opportunities. Join us at My Travel Way and be part of a dynamic team dedicated to creating unforgettable travel experiences for our clients.,

As a Flight Attendant, your primary responsibility will be to welcome passengers on board and direct them to their seats. You will be required to provide information about safety procedures and ensure that all seat belts and galleys are secure prior to take-off. During the flight, you will make announcements on behalf of the pilot and answer any questions that passengers may have. Additionally, you will be responsible for serving meals and refreshments, selling duty-free goods, and advising passengers about any allowance restrictions at their destination. In the event of an emergency, you will need to reassure passengers and ensure that they follow safety procedures correctly. Your role may also involve providing first aid assistance and technical support as needed. To excel in this position, you must possess strong verbal communication skills and an excellent personality. Your ability to interact with passengers in a professional and courteous manner will be crucial to the success of your role. If you have a 12th grade education or any undergraduate/graduate degree, including freshers, you are encouraged to apply for this exciting opportunity in the aviation industry.,

Are you passionate about travel and creating seamless experiences for clients We're looking for enthusiastic individuals with a knack for planning, ticketing, and curating unforgettable domestic and international travel packages. As a part of our team, you will be responsible for operations management for International & National ticketing, planning, and curating travel packages. This role requires 1 to 2 years of experience in the travel industry. A Post Graduate degree or above is preferred for this position. If you are located in Ahmedabad and ready to bring your expertise and passion for travel to our team, we would love to hear from you. Join us in creating exceptional travel experiences for our clients and making their journeys memorable.,